Total 6 service centre manager job vacancies in Business Management / Project / Planning category in petaling jaya

Project manager is responsible for overseeing all aspects of construction project from inspection to completion. Be a team player in delivering sucessful construction projects by effectively managing resources, schedules, budgets and stakeholder expectations. 

1. Supervise and inspect construction works to ensure compliance with approve architectural drawings and specifications
2. Coordinate with architects and engineers to understand the project details and requirements 
3. Coordinate with internal and external parties to address construction-related matters
4. Resolve any problems occur on technical and site issues that rise during the construction period.
5. Perform risk management to minimize project risks. 
6. Attend client/Achitect/Consultant meeting
7. Developing comprehensive project plans, including timelines, budgets and resource allocation
8. Ensure all construction works meets quality standards and project are delivered on time within stipulated scope and budget
9. Resolving issues and conflicts that arise during construction
10. Assist in the preparation of project closeout documents, including progress, issues and recommendations. 
11. Performance any other job responsibilities assigned by the management as and when required

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Company trips
• Medical insurance
• Personal leave

專案經理應具備業務技能、管理、預算和分析方面的背景。您應該是個優秀的溝通者，並且能夠輕鬆地管理多項任務。具有團隊合作精神並具有解決問題的能力。

• 協調內部資源和第三方/供應商以完美執行項目
• 確保所有專案在範圍內和預算內按時交付
• 制定專案範圍和目標，讓所有相關利害關係人參與並確保技術可行性
• 確保資源的可用性和分配
• 制定詳細的專案計劃來追蹤進度
• 使用適當的驗證技術來管理專案範圍、進度和成本的變化
• 使用適當的系統、工具和技術衡量專案績效
• 根據需要報告並回報給管理層
• 管理與客戶和所有利害關係人的關係
• 執行風險管理以最大程度地降低專案風險
• 建立並維持與第三方/供應商的關係
• 建立和維護全面的專案文檔

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 公司旅行
• 醫療保險
• 事假

Get to know the Role:

• Identify customer needs and key drivers to reach customer satisfaction goals with financial benefit.
• Perform business process mapping & analysis
• Serve as a the principal adviser for Grab for all departments within this growing organization.
• Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives.

The Day-to-Day Activities:

• Conducting lean action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.
• Conduct process bench-marking exercise
• Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.
• Mapping functional solution to technical solution
• Create to-be process maps and functional design.
• Identify the best process to be mapped with the system to improve productivity of the team.
• Process data analysis using six sigma methodologies
• Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
• Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities.
• Develop guidelines for process improvement initiatives
• Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.

Job Responsibilities:

• Oversee daily operations of CS department to ensure goals are achieved
• Responsible for contract billings, ensure billings are completed and distributed to customers in a timely manner, ensure billing data accuracy
• Sales order management for chargeable and free of charge toner
• Generating and distributing management information reports to ensure information transparency to support management decision
• Establish policies and procedures relevant to CS operations
• Continuously to reshape department best practices to provide highest customer satisfaction
• Monitor and evaluate outsource vendor performance
• Responsible for executing new guidelines or strategies related to CS operations, project management
• Attend to customer queries and disputes
• Maintain effective communication internally and externally
• Performs any other related duties as and when directed by superior

Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in Business Studies / Administration / Management. Basic Accounting & Finance knowledge is an advantage.
• Preferably at least 5 years experience in managerial position with related working experience.
• Good communication skills in English & Malay for both spoken and written. Ability in Chinese language will be an advantage
• Experience in Sales Orders Support with Order Management, Customer billing and contract management is a must and able to deal with customers.
• Must be proactive, handle work pressure & able to establish policies / procedures relevant to internal & external customer support, and experience in SAP system is an advantage.
• Able to demonstrate good leadership in managing a team with at least 10 staffs.
• Experience in customer service center or call center is not essential.

Pixlr is on the lookout for a passionate soul who’s able to drive overall online business to greater heights (both financial and corporate metrics), and has what it takes to support the company’s corporate strategy with data-driven insights. If you have a knack of solving business solutions by fusing specific knowledge of the business with the knowledge of systems technology, then you’re the one we’ve been waiting for! Come talk to us now.

The Job:

• Sharp commercial acumen and self-driven inquisitiveness to drive insights which yield incremental business performance including sales
• Conduct in-depth data analysis, data modeling and use of statistical methods to effectively support the development and refinement of strategic initiatives.
• Communicate business intelligence insights and recommendations to the product owners and other stakeholders.
• Develop processes and tools to monitor and analyze performance of the company’s products.
• Monitor, analyze, and report performance to the senior management team.
• Collaborate with various teams such as IT, Online Marketing, and Sales to support analytical needs, and define analytics opportunities for company products.
• Automate reporting processes as needed by team and company.
• Working with the data engineering team to ensure data quality and correct discrepancies.
• Support the finance team in data reporting needs and financial initiatives.

The Person:

• Possesses at least 5-10 years of hands-on experience in data analytics and business strategy.
• Attention to details and being able to work independently to meet tight deadlines.
• Can communicate well and work closely with different people from various teams to understand the process/business/problem well to better handle the task at hand.
• Possesses good verbal and written communication skills.
• Have a positive attitude and see challenges as opportunities.
• Expert in performing data queries, extraction, manipulation, and analysis with tools like SQL, Python, Pandas, and Apache Spark Dataframes.
• Deep familiarity in using BI tools such as Power BI and Google Looker Studio to produce automated dashboards. 
• Deep familiarity in using spreadsheet tools such as M/S Excel and Google Sheet.
• Knowledge of statistical concepts (regression, statistical tests, etc).

• Familiarity with analytics tools such as Google Analytics, Google Search Console, App Store Connect, Google Play Console will be advantageous.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Job Description

Overall

• Serves as a source for other departments within the organization for capacity planning matters.

• Participates in projects that influence the direction of capacity planning that impacts customer satisfaction.

• Execute non-routine tasks designated by your supervisor to meet business needs.

• Develop relevant and impactful key performance indicators such as Forecast Accuracy, Offloads, Surplus to monitor and control demand forecast.

• Formally establish individual goals to direct staff, review performance and achievements , following the "SMART" guideline.

• Track and report key measurables, initiate actions, share information and updates, develop and maintain performance matrix and baselines.

• Conduct review of planning related performances and continuously work on improving the planning model.

• Independently analyzes data and determines the course of action required to achieve stated goals and objectives, determine root cause of issues, proposing and overseeing implementation of corrective action. 

• Champion risks assessments and mitigation strategies on capacity planning.

Planning

• Works closely with commercial and delivery teams to determine daily/weekly/monthly volume forecasts, developing an effective forecasting model based on industry trends and demand patterns.

• Perform demand variation analysis using historical / statistical baselines to produce a Rough Cut Capacity Plan, within varied time frames, 

• Maintains accuracy and consistency of the current volume and re-planning strategies being time or cost sensitive.

• Works with the Launch team for new product / program launch, formalizing Commercial and Operations planning data.

• Verify demand variation that is not justified and contact commercials to resolve discrepancy. Notable discrepancies e.g. lead time breach, capacity constraints, or other issues that may jeopardize delivery to be reported after identifying the issue including demand that is greater or below customer forecast.

• Conduct review with commercial and operations on demand horizon and forecast plan, assessing capability, including belly space capacity, facility processing capabilities, equipment, manpower and operating hours. 

• Areas of concern to be highlighted at the presentation, seeking for action plans from all functional/support  teams.

• Record the result of the review and action plans, file pertinent documentation i.e. Rough cut capacity plan, minutes of meetings, attendance, support documentation, etc.

• Anticipate and communicate on Capacity and Capability to achieve the lead time and cost effectiveness

Scheduling

• Develop schedules for First Mile and Last Mile for Delivery operations

• Leads improvement and cost reduction initiatives, providing value added ideas & insights to complete tasks more efficiently, influencing operational processes.

• Ensure the scheduling communication is sent timely to operations and commercial teams.

Skills

• Broad based supply chain management and process development knowledge.

• Strong interpersonal / leadership / planning / negotiation / problem solving / delegation skills, with ability to motivate and drive outcomes

• Ability to make quick decisions in a dynamic, fast paced environment

• Ability to prioritize competing demands, with an excellent sense of urgency

• Completes tasks without supervision, leading / supervising staff within the functional area

• Proven ability to collaborate internally with cross-functional teams

• Results and performance driven, preferring data to drive your everyday decisions

• Highly driven individual with a keen eye on continuous improvement

• Possess a hands-on mentality, with an analytical and structured way of working

• Comfortable adapting to new technologies and approaches

Qualifications and Experience

• Bachelor’s Degree in any Engineering discipline

• At least 10 years work experience, predominantly in operational excellence roles with strategic leadership

• Experience in leading global/regional projects with highly complex stakeholder management

• Strong spreadsheet, analytical and reporting skills

• Self starter and able to work independently

• Thought process and the ability to breakdown complex issues and solutionize

• Experience working in logistics services or e-Commerce is an advantage

• Fluency in English, both written and spoke

• Track record of leading impactful projects