Total 6 supply chain analyst job vacancies in cyberjaya

We are looking for a Customer Experience Analyst to join our team in Cyberjaya.

As a Customer Experience Analyst, you will provide support for all end-user/ desktop technology requests or issues that customers present.

Your core objective is to restore service for the customer as quickly as is possible and, where further escalation is required, provide a single point of contact and ownership.

Responsibilities

• Diagnose issues and provide speedy solutions, utilising knowledge to personally achieve service restoration
• Provide high level customer focus through delivery of accurate information to business clients regarding availability and functionality of services and customer's applications
• Escalate all unresolved problems/requests to relevant teams providing accurate categorization, assessment, and prioritisation
• Perform remote diagnostic troubleshooting and checks for customer incidents

• A motivated and driven person with a proven IT background or a first-rate IT customer service consultant with a passion for IT/ Network/ Desktop Computing. Customer success is in your veins. You thrive on playing your part in helping customers achieve their goals.
• Ideally, you will need to have a degree or formal IT qualification and/or experience in a similar role, with proven experience in IT customer service support.
• Technology-wise, you must have a basic technical understanding of LAN/WAN/ Security/ Server / Active Directory/ Desktop/ Windows 10 technologies and a sound understanding of what ITIL is and MS office packages.
• Preferably with at least 1 to 2 years of work experience in an IT / NOC/ Managed Services environment
• You will have demonstrable problem solving skills
• An analytical and systematic approach in resolution, coupled with excellent relationship management skills will see you excel
• Ability to communicate fluently in English at all levels and a can do attitude is key.
• This role currently operates on a permanent night shift ( Mondays to Fridays) in Cyberjaya and is a 12 months contract role

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

Job description

Handle all intercompany in Global (including APAC, UK&I, EMEA, NA&3Cs & LATAM) transactions, accounting, confirmations and reconciliations.

• Record intercompany transactions and journal entries to clear intercompany transactions with other affiliates and maintain intercompany accounts on a monthly basis
• Review/monitor intercompany accounts, i.e. invoicing, payables and journal entries
• Accurate and detailed review of intercompany invoice processing and settlement including inter/intra countries local tax accounting and withholding tax requirement.
• Ensure compliance with Global Intercompany and Transfer Pricing policies. Analyze intercompany balances with other affiliates and coordination of intercompany wire payments and intercompany settlement
• Prepare recharge or allocation journals including department cost transfer, travel allocation to be transfer within entities
• Resolve Intercompany Accounting related issues and disputes or escalate when required.
• Other ad hoc responsibilities as may be assigned

Cash Application - Cash application is part of the account receivables process that involves recognition of incoming customer payments and allocating them to the correct customer accounts and receivable invoices. The role reports into the Cash Application Team Lead.

• Drives the delivery of cash receipting performance measures/key performance indicators (KPIs)
• Acts as the 1st line of defense in ensuring cash application processes are operating within the control framework and also ensuring all audit and compliance requirements are adhered to
• Perform receipt postings and apply cash receipts in accordance to the standard operation procedure
• Perform regular reviews on cash receipts posting to ensure receipts posting accuracy
• Identify credit card payments and reconcile them against bank statement prior to receipt posting
• Proactively review to drive down unknown and unapplied receipt open items in the receivables ledger
• Actively communicate with internal stakeholders in ensuring internal and external queries are being addressed in a timely manner
• Perform receipt adjustments when required
• Perform refund processing and follow-up on refund rejection requests due to incorrect bank details
• Provide support on implementation of project migration, process enhancement/improvement, and any other global initiatives

Role Summary

The EDM data analyst will be responsible for the governance, integration, alignment, availability, standards and quality of key data in the corporate data lake. The Enterprise Data Management team supports major complex programmes and projects to drive the integration of significant critical data across all major enterprise systems, working closely with Global Finance Digital Intelligence, Global Sales Operations, Global Corporate Systems & Services (GCSS) and other cross-functional teams, as needed, to identify, define, align & integrate new data sources and capabilities, manage security and availability and maintain data governance, quality, standards critical to successful delivery of Global Business Intelligence requirements.

Key Responsibilities

• Partner with internal stakeholders on their data needs and data related requests. Work with the businesses and document their requirements and translate to a technical verbiage for IT to implement.
• Own the documentation and sign off of business requirements to ingest and curate data in the data lake
• Ensure that data in data lake is accurate and trustworthy – ensure processes, validation and automation is in place
• Establishes, documents, and monitors clear data governance and data standards to ensure the standardization, integrity, and quality of the data contained therein. Reviews and updates all data standards periodically as needed. Improves new material to supports the development flow of the projects and supports the team documentation.
• Establishes metrics/KPIs to monitor data quality and usage and proactively initiates actions to permanently resolve any identified issues.
• Expertise and guidance in the appropriate and optimal way to integrate the necessary data sources to achieve the desired business requirements.

Role Summary

Experian are currently looking for a Data Analyst to join our growing Product Development team. This is an exciting opportunity to join a skilled and talented team of technical experts working in fast-paced environment. Experian Marketing Services is in the midst of a transformation to become a product-led organisation and as such we are constantly looking for new ways to make our products more efficient, reliable, and deliver more value to our clients. The ideal candidate should be a proactive data analyst with experience in leveraging modern data stack tools such as Snowflake, dbt, Dagster (Python), Jupyter, and AWS services. While statistical analysis skills are advantageous, they are not mandatory but would be considered a differential.

Knowledge, Skills and Experience

• Curiosity. We value above all an individual that's curious about the job that's being done.
• Technical Proficiency: You must be a SQL wizard, we'd love experience with cloud data platforms like Snowflake. Proficiency in Python, especially in a data context using Jupyter and orchestration tools such as Airflow and Dagster
• Data Transformation Skills: Experience with data build tool (dbt) or ELT paradigm for transforming data in a warehouse environment
• Analytical Skills: Ability to derive insights from complex data sets and present them in a clear and concise manner.
• Communication: Excellent verbal and written communication skills to effectively share findings and collaborate with team members.
• Desirable: Experience with data visualization tools (Tableau, PowerBI or Superset), Knowledge of additional programming languages or analytics tools. Ability to innovate and show initiative

Key Responsibilities

• Data Analysis and Reporting: Utilize Snowflake for querying and analysing large datasets, and create meaningful reports and visualizations in Jupyter or dataviz tools such as Tableau and Superset.
• Data Transformation and Modeling: Employ dbt to structure and transform data to optimize analysis and reporting.
• Workflow Management: Develop and manage workflows (we have a preference for Dagster/Python) to ensure data quality and consistency across tasks.
• Collaborative Projects: Work closely with data engineers and other analysts to refine data collection and analysis processes.

Role Summary

The purpose of this role is to act as a Business Partner for the GFS management team through good understanding of their processes to ensure effective financial controlling. The GFS Financial Analyst shall be driving GFS stakeholder value by setting and supporting the delivery of the Digital Finance Agenda and the delivery of challenging financial and non-financial targets within an effective and robust financial control environment. Also, supporting the development and maintenance of the medium- and long-term GFS strategy.

What You'll Be Doing:

• Closely support the GFS Leadership team in managing;
  • Monthly Financials
  • FP&A controlling requirements – Monthly Forecast, Annual Budget Plan and Strategic Plan
• Partnering with GFS senior leaders to help them understand their cost drivers and pro-actively drive and implement business optimisation and efficiencies
• Support business partnering activities by ensuring the appropriate level of support is provided to the business across several productivity initiatives (automation) and improvement plans
• Identify risk and opportunities and work with the business to deliver cost saving initiatives and to ensure that available funds are directed towards the hardest hitting optimisation initiatives
• Promote best practice, and continue with business process improvements and re-engineering to drive efficiency and add value to the business
• Key financial processes including month end close, monthly forecasting, annual budgeting, strategic plan, financial control and governance. Responsibility for ensuring month end is performed accurately and effectively in line with divisional policies
• Ensure MI processes are efficient and meet stakeholders’ needs and changing environment
• Co-ordinate and manage the monthly forecasting, annual budgeting process and strategic plan to ensure key deliverables are met with input from a variety of senior stakeholders (including the senior leadership team and their direct reports)