The Rating Veterans Service Representative analyzes claims, applies VA's Schedule for Rating Disabilities (Rating Schedule), and prepares rating decisions informing the VSR and/or claimant of the decision, the bases, and reason for it. The incumbent serves as a decision maker for claims involving rating decisions. The incumbent determines service-connection, percentage of disability, permanent and total disability, entitlement to compensation, pension, vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits.
- Review and analyze complex medical information (i.e., diagnostic tests, office notes, operative reports, etc.) to determine service connection and disability entitlement.
- Attends a comprehensive training program to learn medical terminology, VA regulations, how to critically analyze evidence, and apply the VA schedule of disabilities to render decisions on claims.
- Assures proper application federal laws and regulations and other applicable instructions, and he or she is fully accountable for proper analysis, appropriate development, and final rating determinations.
- Analyze claim evidence by applying VA'S Schedule for Rating Disabilities and other applicable guidelines to determine final rating decision (Rating Schedule) for claims.
- Determines service-connection, percentage of disability, permanent and total disability, and entitlement to compensation, pension, burial, dependency indemnity compensation, special monthly compensation and vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits.
- Communicates and interacts with Veterans and their representatives/advocates to facilitate timely, proper decisions. As dictated by the circumstances of each case, the RVSR may conduct interviews or hearings in person or by telephone with Veterans, eligible individuals, representatives, and advocates to obtain or clarify information.
- Participates in meetings, assists with training, and is expected to lend his/her expertise in developing VSRs' skills as they relate to evidence gathering for rating decisions.
- Works independently as the decision maker on claims following training and a period of mentoring and working reviews to assess comprehension. A mentor will provide feedback on the quality of the RVSRs decisions.
- Demonstrates excellent oral and written communication with internal and external stakeholders.
- Demonstrates excellent judgement, troubleshooting, problem solving, analysis and discretion.
- Demonstrates the ability to handle work-related stress and multiple priorities simultaneously.
- Maintains professional client relationships
- Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.
Work Schedule: Full time, Monday through Friday 8:00 am-4:30 pm
Telework Eligible: Yes at management discretion.
THIS IS NOT A REMOTE POSITION
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not Required
Position Description Title/PD#: Rating Veterans Service Representative (RVSR) #32104A, 22104A, 12104A and 02104A Physical Requirements: The work normally involves mental rather than physical exertion.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Note: The GS-9 entry level position is in a series of positions that lead to the full performance level Rating Veterans Service Representative (RVSR), GS-0996-9/10/11/12.