The SHOW comes alive at MGM Resorts International.
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
It is the responsibility of the Surveillance Operator to protect the integrity of all table games, sports book, slots, count rooms, cage, keno, cashiers, and other related areas. Video document all irregularities/deviations from normal activities and alert Supervisors when any irregularities or deviations occur.
THE DAY-TO-DAY:
- Maintains strict confidentiality for the company when conducting observations and investigations
- Operates Close Circuit Television (CCTV)/digital recording programs to conduct surveillance
- Uses computer and associated hardware to complete documentation
- Writes and prepares daily reports and logs
- Reviews video and documents specific slot and table game jackpots, guest complaints, and variances in all departments
- Conducts routine surveillance filming, reviews videos, and completes documentation to detect suspicious activity throughout casino and gaming areas
- Maintains evidence by saving video files
- Monitors Table Games, Casino Cage, Soft Count, and Slot areas and personnel as well as employees off the casino floor
- Testifies in court as a representative for the company as necessary
- Interfaces with departments throughout the property
- Cooperates with the DGE and other outside agencies
- Attends all company sponsored training classes
- Remains current of all activities that threaten the security of Borgata hotel and casino.
- Monitors assigned areas on a continuous basis to ensure complete coverage.
MINIMUM REQUIREMENTS:
- High School diploma or equivalent
- One (1) year of relevant experience
KNOWLEDGE, SKILLS, AND ABILITIES:
- Detailed knowledge of Table Games, Slots, Race & Sports Book and Casino Cage procedures
- Knowledge of advantage play systems and cheating methods
- Detailed knowledge of local gaming regulations
- Proficient in basic math without use of a calculator
- Ability to distinguish colors
- Professional appearance and demeanor.
- Excellent telephone etiquette and communication skills
- Excellent customer service skills
- Basic working knowledge of various computer technology and software to include Microsoft Office applications
- Effectively communicate in English, in both written and oral forms.
WORK SCHEDULE/HOURS:
- 40-hour weekly schedule with possibility of overtime as needed by the department
- Shift assignment/days off are as needed by the department
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
