Job Responsibilities:

• Builds business by identifying and selling property; maintaining relationships with clients.
• Identifies sales opportunities by identifying property and evaluating their position in the industry; researching and analyzing sales options.
• Establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance and project information
• Stays informed about industry trends, market activities, and competitors to identify summaries of surrounding projects.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing Company standards.
• Maintains professional and technical knowledge by attending educational workshops; attend to agency briefing; assist agency to close sales; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related KPI as needed especially sales target given.

Key Skills Requirements:

• Presentation Skills
• Client Relationships
• Emphasizing Excellence
• Negotiation
• Prospecting Skills
• Meeting Sales Goals
• Creativity
• Sales Planning
• Independence
• Motivation for Sales

Job Requirements:

• Candidate must possess at least a SPM/"O" Level, any field
• Required language(s): Bahasa Malaysia, English
• At least 2 year(s) of working experience in property consultation and sales will be an added advantage 
• Willing to work during weekend and public holidays
• Based at D'Island Puchong Sales Gallery

Key Responsibilities:

• Provide administrative support to the sales team, including generating contracts and handling inquiries within defined timelines.
• Monitor and manage team communications effectively.
• Prepare and send contracts, ensuring progress and follow-ups with clients.
• Support the team by creating opportunities for sales and resolving contract-related queries.
• Assist in ensuring compliance with departmental standards, KPIs, and deadlines.
• Contribute to process improvement by preparing helpful resources and reports.
• Manage leads and cancellations to maintain a seamless sales process.

1. To lead the team in the administration of corporate insolvency and restructuring engagements which include (i) liquidation, (ii) receivership, (ii) judicial management, (iii) scheme of arrangement, (iv) monitoring / special accountant, and (v) debt restructuring.
2. To manage progress, scheduling and delivery of work
3. To perform financial review and preparation of restructuring proposals
4. To coach and guide junior team members, and review their work
5. To plan delegation of work and team tasks, and support team members
6. To assist with special project(s), as assigned, and completes it timely

Job Requirements:

• Degree in relevant industry
• Preferably with professional qualification
• Minimum 10 years of experience
• Able to speak and write in English
• Good interpersonal and communication skill
• Strong analytical and problem-solving skill
• Able to work in a fast-paced environment and manage multiple deadline
• Outspoken 

The Pre-Sales and Post-Sales Support Associate within the Strategic Analytics and Insights (SAI) team plays a vital role as the key liaison between Commercial, Finance, and Sales teams. This role involves providing expert guidance on finance processes, ensuring strict adherence to the Monthly Closing Calendar deadlines, and supporting the smooth execution of sales operations. You will work closely with sales development teams across APAC, collaborating with cross-functional teams to optimize tools and processes that accelerate the sales cycle, enhance efficiency, and drive business growth. 

• Collaborate with SA&I sales representatives to support day-to-day Inside Sales activities and ensure seamless operations. 

• Assist sales representatives in updating decks with NIQ branding, ensuring all content is polished and client-ready. 

• Manage and maintain CRM records for sales representatives, ensuring accuracy and consistency. 

• Analyze market data to identify trends, patterns, and actionable insights to inform sales strategies. 

• Lead digital sales campaigns using Microsoft Dynamics, Salesloft, ZoomInfo, and LinkedIn Sales Navigator to drive lead generation and opportunity development. 

• Handle invoicing and contract renewals, ensuring timely and accurate billing processes. 

• Ensure proper revenue recognition by updating project dates and coordinating follow-ups with Operations and sales representatives on pending tasks. 

 A Little Bit About You

You have a keen eye for detail and a strong sense of punctuality. With a commercial mindset and a solid understanding of marketing, you excel at bringing clarity to complex situations. You're proactive, take the initiative, and thrive as a self-starter. The ideal candidate brings experience in Inside Sales, Sales Enablement, or Sales Operations within a multinational organization, demonstrating a knack for driving efficiency and supporting sales teams in a dynamic environment. 

Key Responsibility & Accountability

1. Co-ordinate distributor teams and their activities at the point of sales in order to achieve sales targets.
2. Search for incremental opportunities to increase company sales in terms of new incremental distribution, shelf space and 2nd placement activities.
3. Conduct market intelligence in the given outlets (collect sales data, JDE and competitor activities etc).

Distribution and range:

• Ensure portfolio distribution in given stores according to the Master Stock List
• Co-ordinate new product launches with the distributor teams and ensure target distribution is achieved

Shelf management:

• Monitor and ensure compliance with planograms guidelines issued by the central office, detecting and managing opportunities

2nd placements:

• Monitor and ensure 2nd placements are executed according to plan
• Ensure correct implementation of products on the 2nd displays based on planograms and guidelines established

Pricing and promotions:

Ensure compliance with centrally agreed pricing and promotional plan

Key Responsibility & Accountability

1. Co-ordinate distributor teams and their activities at the point of sales in order to achieve sales targets.
2. Search for incremental opportunities to increase company sales in terms of new incremental distribution, shelf space and 2nd placement activities.
3. Conduct market intelligence in the given outlets (collect sales data, JDE and competitor activities etc).

Distribution and range:

• Ensure portfolio distribution in given stores according to the Master Stock List
• Co-ordinate new product launches with the distributor teams and ensure target distribution is achieved

Shelf management:

• Monitor and ensure compliance with planograms guidelines issued by the central office, detecting and managing opportunities

2nd placements:

• Monitor and ensure 2nd placements are executed according to plan
• Ensure correct implementation of products on the 2nd displays based on planograms and guidelines established

Pricing and promotions:

Ensure compliance with centrally agreed pricing and promotional plan

Job Brief:

We are seeking a dynamic and results-driven Sales Manager to lead and oversee our sales team. The ideal candidate will have a proven track record of exceeding sales targets, exceptional leadership skills, and the ability to develop and implement effective sales strategies. As a Sales Manager, you will play a pivotal role in driving revenue growth, building strong client relationships, and fostering a high-performing sales culture.

Job Responsibilities:

Key Responsibilities:

1. Sales Leadership and Strategy

• Develop and implement comprehensive sales strategies to achieve and exceed revenue targets.
• Analyze market trends, competitor activities, and customer needs to identify growth opportunities.
• Set clear objectives and performance goals for the sales team aligned with company objectives.

2. Team Management

• Recruit, train, mentor, and motivate the sales team to achieve individual and team targets.
• Conduct regular performance reviews and provide constructive feedback to ensure continuous improvement.
• Foster a collaborative, inclusive, and competitive team environment.

3. Client Relationship Management

• Build and maintain strong, long-lasting relationships with key clients and stakeholders.
• Actively identify and pursue new business opportunities and partnerships.
• Oversee client onboarding and ensure excellent customer service throughout the sales process.

4. Sales Operations

• Monitor and manage sales metrics, including pipeline health, conversion rates, and revenue forecasting.
• Utilize CRM tools to track sales activities and maintain accurate customer data.

5. Reporting and Insights

• Prepare regular sales reports and present insights to senior management.
• Identify challenges and implement solutions to improve sales performance.

Job Requirements:

Qualifications:

• Diploma or Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 5 years of experience in sales, with at least 3 years in a managerial or leadership role.
• Strong interpersonal and communication skills, with the ability to build rapport with clients.
• Proven ability to consistently exceed sales targets and grow revenue.
• Strong leadership, coaching, and mentoring skills.
• High emotional intelligence and ability to build rapport with clients and team members.
• Strong problem-solving skills and adaptability in a fast-paced environment.
• Passion for sales and a customer-centric approach.
• Interest in Chinese Metaphysics.

We offer an attractive remuneration package and incredible income potential. We believe in rewarding excellence, and in our team, high performers are high earners.

Join us and ignite your journey to extraordinary success. This isn't just another job opportunity; it's your chance to make a substantial impact and to earn an income that matches your efforts. Are you ready to take the leap?

Job Summary

This position is responsible for managing the end-to-end recruitment process including developing recruitment strategies, sourcing candidates, conducting interviews and ensuring a smooth hiring process. Additionally, the position will support employee engagement initiatives that enhance the Firm's culture and promote #bestplacetowork.

Key Responsibilities

• Talent Acquisition: Develop and implement strategies to attract talent. Utilize various sourcing methods (job portal, social media, networking and recruitment events) to source the right candidates especially experience hired.
• Employer Branding: Enhance the Firm's presence in the talent market through career fairs, social media and campus event.
• Onboarding Coordination: Ensuring a seamless onboarding experience for new hires, ensuring that necessary documentation and orientations are completed.
• HRIS: Maintain the HRIS database by ensuring new hire information is accurately entered and leveraging the recruitment module to streamline and automate the recruitment process.
• Data & Reporting: Collaborate with respective group partners/hiring managers to understand specific hiring needs, job requirements and provide regular reports to update on talent acquisition progress.
• Corporate Merchant: Build relationships with suppliers and vendors who offer corporate deals and support in organizing events related to corporate partnerships.

Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Human Resource Management, other any other Business Field.
• Preferably at least 3 years of related working experience.
• Exposure to other HR areas such as employee relations, compensation & benefits, or learning & development is an advantage,
• Good communication skills in both spoken and written English

Job Descriptions:

• Build and maintain relationships with new and existing clients to understand their needs.

• Conduct product presentations to showcase the features of our Company products.

• Responsible in managing all aspects of sales from Prospecting, Qualifying, Proposing, Closing & Collection.

• Collaborate with the Sales Manager to develop sales strategies to increase market share and revenue.

• Responsible to provide Pre & Post sales service to our clients.

• Stay updated on our industry trends, competitor activities, and market developments to identify opportunities for growth to enhance the selling strategies.

Job Requirements:

• Bachelor's Degree in all Business field.

• Candidate with 1-2 years of sales experience preferred. Those with the same industry will be an added advantage.

• Good communication skills in English, Bahasa Malaysia and Chinese.

• Must have a valid driving license and able to travel if required.

• Results oriented, self- driven, persuasive and resourceful.

• Proficiency in Microsoft Office Suite.

• Fresh graduates are welcome to apply.

Job Descriptions:

• Build and maintain relationships with new and existing clients to understand their needs.

• Conduct product presentations to showcase the features of our Company products.

• Responsible in managing all aspects of sales from Prospecting, Qualifying, Proposing, Closing & Collection.

• Collaborate with the Sales Manager to develop sales strategies to increase market share and revenue.

• Responsible to provide Pre & Post sales service to our clients.

• Stay updated on our industry trends, competitor activities, and market developments to identify opportunities for growth to enhance the selling strategies.

Job Requirements:

• Bachelor's Degree in all Business field.

• Candidate with 1-2 years of sales experience preferred. Those with the same industry will be an added advantage.

•Good communication skills in English, Bahasa Malaysia and Chinese.

• Must have a valid driving license and able to travel if required.

• Results oriented, self- driven, persuasive and resourceful.

• Proficiency in Microsoft Office Suite.

• Fresh graduates are welcome to apply.

Job Brief:

Performs a variety of clerical tasks and administrative duties such as document processing, record keeping, report compilation, stock inventory and other office support services as directed by Superior.

Job Responsibilities:

• Responsible for administrative procedures associated with recording and collating records for preparation of invoicing, delivery orders and other documents in connection with sales, service and deliveries.
• Maintaining stock/consumables goods control, inventory, stock movement, issues stock and makes requisitions for replacement.
• Handles routine accounting procedures and keeps records of transactions, banking transactions, receipts and statements, Debtors Ageing and collection. Prepares statements and reminder letters.
• Answering and recording daily service complaint calls for further distribution to technical staff.
• Compiles reports for information of management.
• Monitor, prepares Service Agreements and contracts and handles documents processing in relation to meter reading.
• Responsible for updating, keeping records of all documents under the scope of the Company's ISO 9001:2000.
• Deals with telephone enquiries, take messages, receives clients, ascertains their requests and directs them accordingly.
• Handles incoming and outgoing mail, sorting and distribution.
• General administration functions in the areas of daily office operations, stationery supplies etc.
• Perform other related duties as and when directed by superior.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent .in Business Studies / Administration / Management / Finance & Accounting.
• Required language(s): English, Bahasa Malaysia.
• Preferably at least 1 year of related working experience or Finance & Accounting background.
• Preferably Non-Executive specializing in Administrative / Clerical or equivalent.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further! 

Job Purpose

The marketing executive responsible to develop and implement marketing strategies to enhance brand visibility, attract foot traffic, support tenants, manage casual mall leasing, and engage customers through various promotional initiatives.

Responsibilities

Casual Mall Leasing:

To assist the team in ensuring that the monthly income target is achieved through profitable rental of promo space, advertising space, pushcart and any other available revenues.

To plan and source for suitable and relevant external parties in all aspects of casual leasing that are in-line with the Mall’s Brand Values.

To plan, source and execute thematic promotion space based on selected Marketing Campaigns.

Event and Campaign:

Assist in planning and executing effective Marketing campaigns in-line with the Company’s marketing objectives and positioning through events and promotions.

Coordinate logistics for events, ensuring they align with marketing objectives and tenant needs.

Strategy Development:

Create and execute comprehensive marketing plans to promote the mall’s brand and events.

Design and implement comprehensive marketing plans to boost brand awareness and attract visitors to the mall.

Collaborate with various stakeholders, including tenants and external agencies, to create effective marketing materials.

Reporting and Evaluation:

Prepare reports on campaign performance, providing insights into areas for improvement.

Use analytics tools to measure the success of marketing initiatives against set objectives.

Others:

Day to day responsibility for all marketing communications for the mall.

Handle additional special projects, tasks, and duties as assigned from time to time.

Assist on marketing administrative work, document systemization, marketing inventories and reports.

• Handle various ad hoc tasks related to marketing initiatives as needed, demonstrating flexibility in responding to immediate needs.

As the Executive Housekeeper, you will be responsible for one of the biggest departments in the hotel. Your influence on the team will ensure the delivery of an exceptional customer experience. You will be in charge of the entire housekeeping team and ensure due to your excellent knowledge and management skills that all guest rooms and public areas are sufficiently cleaned and up to the high standards. Further you will provide the team members with guidance and training , implement SOPs and ensure well maintained guest facilities.

We are seeking a highly skilled and strategic professional to lead our Corporate Development and Investor Relations functions. This multifaceted role is pivotal in shaping the company’s growth trajectory, fostering investor confidence, and ensuring sound financial planning to support strategic initiatives. The ideal candidate will excel in strategic thinking, financial analysis, and communication while driving cross-functional collaboration across the organization.

• Market and Competitive Analysis
• Conduct market research, competitor analysis, and trend forecasting to inform strategic decisions.
• Build financial models to evaluate the feasibility of new business opportunities.
• Capital Allocation and Resource Optimization
• Assess and recommend capital allocation strategies to prioritize high-ROI initiatives.
• Support business leaders in structuring and funding strategic projects.
• Budget Development and Oversight
• Lead the annual budgeting process, collaborating with department heads to establish financial goals.
• Ensure alignment between corporate strategy, operational plans, and financial resources.
• Forecasting and Scenario Planning
• Prepare short-term and long-term financial forecasts to guide strategic planning.
• Develop scenario analyses to assess the financial impact of various business strategies.
• Performance Monitoring
• Track financial performance against budgets and forecasts, providing variance analyses.
• Identify cost-saving opportunities and areas for operational efficiency improvements.
• Executive Reporting
• Present financial insights, dashboards, and reports to senior leadership and the board of directors.
• Ensure transparency and data accuracy in all financial reporting activities.
• Investor Communications
• Craft compelling messages regarding financial performance, strategy, and market opportunities.
• Manage the preparation of earnings calls, press releases, and investor presentations.

• Education: Bachelor’s degree in Finance, Business Administration, Economics, or a related field; MBA or CFA preferred
• Experience: 5+ years of experience in corporate development, financial planning, investment banking, private equity, or investor relations.
• Advanced financial modeling, budgeting, and valuation skills.
• Deep understanding of capital markets and corporate finance principles.
• Exceptional analytical and problem-solving abilities.
• Excellent communication, negotiation, and presentation skills.
• Strong organizational skills and attention to detail.

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

ROLE POSITIONING AND OBJECTIVES:

We are looking for Executive, Commercial who are persuasive and demonstrate selling, communication and closing skills. The Commercial Executive is responsible for the process of calling, pitching, closing and servicing existing partners.

WHAT YOU WILL OWN:

Tasked with the care of a portfolio of partner accounts, you will be expected to:
● Meet the expected daily productivity in terms of the number of vendor sales calls to sell assigned products.
● Be sales-minded and resourceful to hit set KPIs.
● Manage vendor objections according to set guideline
● Record calls, sales and other useful information accurately into CRM tool following guidelines
● Active check and respond in the company’s collaboration platform

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● As this is a 100% telesales role, you need to be comfortable in making outbound calls via digital communication tools over extended periods of time.
● Open to fresh graduates. Previous telesales experience is not necessary but is an added advantage (maximum 1.5 years),
● Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Bahasa Malaysia,
Mandarin.
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes and requirements.
 

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

As a Marketing Executive, you will be connected in every exciting facet of marketing! This role will involve supporting various communication strategies, including planning and executing impactful campaigns and events, brand partnerships, content marketing and fostering collaborations with relevant stakeholders.

This opportunity offers exceptional professional growth within the largest SME digital financing company in Southeast Asia. If you think you’re a good fit for this position, we are welcome to hear from you.

What you will do:

• Identify new opportunities and stay updated on market trends to boost brand and product growth as aligned to the company's objectives. 
• Plan, develop, implement, and coordinate marketing and communications strategies, events, and activities.
• Develop campaigns from concept to deployment across all marketing channels, including print, radio, email, digital, SMS, in-person, website and social media.
• Assist in building, expanding and managing the partnerships, including overseeing all stages of partnership-revenue generation, conversion plan, implementation, rollout, review and improvement plan.
• Understand and identify key actions to manage the investor lifecycle program - acquisition, education, and retention, by providing market insights and recommendations for strategic planning, reviews, and improvement processes.
• Collaborate with both internal and external stakeholders to drive integrated communication strategies and campaigns end-to-end solutions.
• Set campaign KPI and measurement metrics to measure campaign success and identify key learnings.
• Adhere to the regulatory requirements and processes being practiced at all times.
• To attend to any other ad hoc activities to meet the business objectives when required.

What we are looking for:

• Bachelor’s Degree or Professional Degree in Business / Marketing / Mass Comm or any related field.
• At least 1 year experience in all aspects of investment-related with strong marketing & business acumen (B2B and/or B2C).
• Proactive, independent, results-oriented and a highly motivated self-starter.
• Value-adding team player and able to work as a team with good interpersonal skills.
• Excellent planning, organization and time management skills with strong follow through abilities.
• Highly creative with experience in identifying target audiences and devising campaigns that engage, inform and motivate.
• Experience in optimizing marketing and communications funnels.
• Strong command of written and oral English and Bahasa Malaysia. Possess good communication styles and able to leverage on the team's abilities.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

-An IKEA co-worker’s main task is to maximise sales and profitability in his/her area of responsibility using knowledge of the IKEA product range, local market conditions and the needs of customers.

-Convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues

-Actively offer all the services available in the store to help customers make informed choices, which results in a better shopping experience for them .

We are looking for a Field Sales Specialist to be based in Sarawak, Malaysia who is able to convince the best restaurants in Malaysia to join foodpanda. This role will be reporting to the Lead, Field Sales, in the Commercial department. 
 

Responsibilities

• Field Sales Specialist at foodpanda are responsible for driving B2B sales, seek and secure a new partnership with vendors.
• Passionate and should have a keen interest in the food and beverage industry with a desire to sign up the best local and international vendors.
• Be the local market expert: You know the best restaurant & shops in Malaysia and always able to provide recommendations.
• Gather both restaurant and shops feedback, monitor competitor activity and provide recommendations for improvements to management.
• Be the brand ambassador: Conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda service to potential vendors which include tiptop shops and restaurants in Malaysia.
• Exceed sales targets & performance-based goals while working independently.
• At the same time, ventured to become part of our international network and high skilled team.
• You have the chance to gain an inside perspective of our fast-growing business by being responsible for the business from day one.
• Manage a portfolio of vendors which includes restaurant & shops accounts and exceed goals for account retention, development, and maintenance.

Reporting to Head of Sales Excellence of Region AA, you will play an important role of providing the analysis on how we can make our distribution in the market becomes more effective and efficient. You will need to come up with a model and framework on how we want to expand our distribution in the region that can support our long-term growth target.

The distribution framework must support our country sales organizations across Asia, Middle East and Africa in engaging with our customers, which based on strategic partnerships, supported by data you developed our performance-based distribution partnerships.

The responsibility of this role will be as below :

• Analyse sales data in the region Asia, Middle East and Africa on channel mix and provide recommendations to optimize our go to market approach for the region.
• Develop overall go to market approach for the region based on the analysis above.
• Define leading measures and KPIs to the approach and framework.
• Monitor the progress of the approach and make necessary actions to make sure the approach is working.
• Work closely with cross function team, include commercial team (sales and marketing) in both the region and countries, legal and compliance team.

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and the ability to interact with various people at the work location
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

24/7 shift scheduling (Must be open to flexible working shifts)

Variable work schedule including work hours at night and weekends

Overtime may be required

For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their transport

Remarks: -

Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)

Location: Jalan Kolam Air Lama, Ampang

• Malaysian Only

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior

1. Auditing a team of front line agents across channels like Chat, Call & Email for transaction quality and SOP adherence for Customer service

2. To maintain desired levels of  productivity &  accuracy on audits performed by self

3.To coach front line agents on overall SOP, Process and new changes 

4.Perform analysis to identify the root cause of potential issues. Partner with internal stakeholders to drive CSAT improvement  projects

DUTIES AND RESPONSIBILITIES :

• Performs chat & call monitoring and provides trend data to the site management team.

• Uses a quality monitoring data management system to compile and track performance at team and individual level.

• Participates in call listening/ interaction deep dive programs to identify rider needs and expectations.

• Analyse CSAT ratings for the country/ BPO to identify customer pain points. 

• Flag non performing agents & support performance with coaching & feedback interventions via team leader

• Participate in weekly calibrations/ performance review calls with BPO partner to measure/track or implement improvement initiatives 

• Participate in  calibration calls to improve overall understanding & usage of QA Scorecard

REQUIREMENTS:

•  Ability to speak, read & write Lao & English Is mandatory

• Good customer service skills and dedication to providing exceptional customer care

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link here https://www.teleport.it/

As a Customer Success Coordinator, you will be responsible for managing and coordinating cargo bookings, ensuring efficient and effective handling of shipment requests, and providing exceptional customer service to clients. This role also involves liaising with various customers, departments, handling documentation, and ensuring compliance with industry regulations.

Key Notes: This role will be based in Malaysia, working in Wisma Tune, Teleport’s Office to support Singapore. Public holidays will be based on Singapore public holidays. You will be receiving off-in-lieu/shift allowance for days you are working on Public holidays. Irregular working hours with potential for overtime during peak periods or urgent shipments.

SALARY RANGE: RM 3000 - RM3500

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Booking Management: Handle incoming booking requests from clients via phone, email, and online platforms
• Booking Management: Confirm bookings, schedule shipments, and ensure accurate data entry into the booking system
• Booking Management: Coordinate with the operations team to ensure availability of cargo space and timely transportation
• Customer Service: Provide courteous service to clients, addressing inquiries, and guidance on shipment options
• Customer Service: Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
• Coordination: Liaise with departments, such as operations, finance, and customer service, to ensure seamless handling
• Coordination: Review and follow up on invoicing, payment and billing queries
• Problem Solving: Identify and resolve any issues or discrepancies related to bookings, documentation, or shipment schedules
• Problem Solving: Proactively address potential delays or challenges, ensuring timely and efficient cargo delivery.
• Documentation: Prepare and verify all necessary documentation for cargo shipments, including bills of lading, shipping instructions, and customs declarations. Ensure compliance with international shipping regulations, company policies, and industry standards.

These are minimum-requirement skills and a ‘must-have’ for the role:

• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficiency in Google Suite and experience with booking or logistics software.
• Attention to detail and accuracy in data entry and documentation.
• Multilingual abilities - having English, Bahasa Malaysia, Chinese (write and read)
• Experience in a fast growing start-up
• Understanding of international shipping regulations and documentation requirements.
• Familiarity with cargo booking procedures and transportation logistics.
• Degrees qualification not necessary, at least 2 years or more experience in logistics, shipping or cargo industry

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Summary

To attend to inbound calls - inquiries, problems, and complains from the customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

• 24/7 shift scheduling (Must be open to flexible working shifts)
• Variable work schedule including work hours at night and weekends
• Overtime may be required
• For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their own transport

Remark

• Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)
• Location: Jalan Kolam Air Lama, Ampang
• Malaysian Only
• 
  

Job Descriptions:

• To provide technical support, planning and implementation of housing defects maintenance activities and tasks to ensure smooth running of management.
• Troubleshoot and solving emergency in the most effective and efficient manner with main contractor, Subcontractor.
• Liaise and coordinate with project personnel, Customer Relation Officer, Customer or end user (house owner) on scheduled and unscheduled maintenance/ defects issues in the best manner.
• To carry out predictive & preventive maintenance/defects works according to the planned schedule.
• Assist to develop and enhance existing maintenance/ defects program management to be more proactive manner.
• Comprehensive records keeping of all maintenance/ defects activities.
• Plans and implement daily, weekly, monthly and yearly routine maintenance/ defects programs and emergency recovering plans.
• Attending to customer, contractor on site to support and coordination works.
• Follow up with the daily routine job that has been assigned by the Manager
• Execute or perform any task or assignment that may be assigned by the superior.
• Preparing SOP for end users to use where necessary.
• Manage maintenance/defects inventory (tools, spare parts and etc.) to ensure parts are available in time of needs.
• To ensure good housekeeping is maintained at all times (5S).
• May be required to work in shift or weekend to support the required maintenance/ defects activities.
• Perform other ad-hoc tasks assigned
• Discuss and update the status to the superior timely.
• To be based at Batu Pahat Branch Office
• Working period of Monday-Saturday (8am-5pm)

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree, Professional Certificates or equivalent in Architecture,Property Development / Real Estate Management,Engineering (Civil),Human Resource Management
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 positions available
• Possess good analytical skills, meticulous, positive working attitude, committed, good interpersonal skills and follow up skills.
• Ability to build good relationship internally and externally
• Multi-tasking is expected.
• Able to work independently under minimal supervision.
• Able to work under pressure and meet deadline
• To be based at Batu Pahat Branch Office.

Job Brief:

Evaluate and negotiate motor claims, ensuring fair settlements and cost efficiency. Handle repair approvals, challenge adjuster recommendations, and manage investigations as needed. Provide coaching to enhance team skills and ensure accurate system entries for seamless claims processing.

Job Responsibilities:

• Motor technical assessment
• Negotiate with repairer on approval sum
• Manage, negotiate and challenge adjuster's recommendation.
• Process/issue approval to repairer and/or next steps; i.e. to conduct further investigation i.e. ODI
• Coach/guide/knowledge transfer on automobile claims assessment skill.
• Necessary entries into claims systems/Merimen, if any

Job Requirements:

• Candidate should possess a Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably Intern specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.