About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Associate come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations

What you will be doing :

• Reach out to customers via outbound calls, emails, and other channels to establish and maintain communication.
• Proactively engage with users to enhance platform loyalty and resolve any issues they encounter.
• Encourage users to complete account funding and other platform-related actions.
• Collaborate closely with other teams to ensure timely and comprehensive resolution of user inquiries.
• Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
• Responsible to provide good customer experience on every interaction with clients.
• Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.

Experience & Skills:

• Candidate must possess at least a Diploma/Degree.
• At least 1 to 3 years of relevant experience in customer service / contact centre.
• Strong problem-solving skills with the ability to identify and address challenges independently.
• Excellent Mandarin communication skills to convey information accurately and understand customer needs.
• Customer-centric mindset, with the ability to think from the user’s perspective and provide tailored solutions.
• Adaptability to handle diverse situations and adjust strategies accordingly.
• Effective teamwork skills to work seamlessly with other departments.
• Experience gained in FX/Finance industry will be an added advantage.
• Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
• Must be able to work on shifts.

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instill ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Vietnamese language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship (for Native language speakers)
• *Relocation Benefits (for Native language speakers)

*NOTE : Successful candidates hired, will need to complete Mandatory Training & Probationary Period before Relocation exercise can take place. This process may take anything from 1 month to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instill ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Indonesian language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship (for Native language speakers)
• *Relocation Benefits (for Native language speakers)

*NOTE : Successful candidates hired, will need to complete Mandatory Training & Probationary Period before Relocation exercise can take place. This process may take anything from 1 month to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instill ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Mandarin language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship (for Native language speakers)
• *Relocation Benefits (for Native language speakers)

*NOTE : Successful candidates hired, will need to complete Mandatory Training & Probationary Period before Relocation exercise can take place. This process may take anything from 1 month to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Associate come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations

What you will be doing :

• Assist in developing and nurturing relationships with IB partners by providing day-to-day support and guidance.
• Coordinate and facilitate the onboarding process for new IB partners, ensuring smooth integration.
• Monitor and track IB performance metrics, preparing reports and insights for program improvements.
• Collaborate with the marketing team to execute promotional campaigns targeted at IBs and their clients.
• Plan, organize, and coordinate events and activities aimed at engaging IB partners, including webinars, networking sessions, and recognition programs.
• Assist in developing and managing PR communication strategies to keep IB partners informed and engaged, including newsletters, updates, and announcements.
• Address inquiries and resolve issues for IB partners promptly, ensuring satisfaction and maintaining professional relationships.
• Support the compliance team in monitoring adherence to industry regulations and internal policies.
• Contribute to the creation and maintenance of a strong IB pipeline by actively identifying and engaging potential partners.

Experience & Skills:

• Candidate must possess at least a Diploma/Bachelor’s degree in Finance, Business, Marketing, Communications, or a related field (preferred but not mandatory for candidates with relevant experience).
• 1–2 years of experience in IB services, Forex, financial services, event management, or public relations will be an advantage
• Basic understanding of the Forex and fintech markets, with a willingness to learn and grow in the role.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal, with a customer-oriented mindset.
• Experience in event planning and coordination, as well as public relations or communications, is a strong advantage.
• Familiarity with data analysis tools or CRM systems is an advantage.
• Knowledge of regulatory compliance in financial services is a plus.
• Must be able to work on shifts.
• Mandarin language proficiency is mandatory.

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Mandatory Training & Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Manage customers or client’s feedback and complaints in a professional manner
• Understand customer enquiries and respond via applicable channels: email, chat and closing the ticket
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support especially in handling Emails & CRM + Livechats

Strong typing skills to handle Livechat

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Initiate outgoing calls to prospective or existing customers for various purposes, for sales and appointment scheduling.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required. 
• Process customers’ application in a timely manner
• Meet daily or weekly call volume and targets set by the company.
• Record all call information.
• Provide proper advice to caller by explaining procedures & providing information as enquired by customers
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support role Outbound

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

SALARY RANGE: RM6,000 - RM7,500

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Assist the Customer Success Manager with managing the entire range of day-to-day operations of the business and team. 
• Serve as the primary point of contact and develop a trusted advisor relationship with customers to ensure business objectives are met.
• Take ownership of escalated issues and follow problems through to resolution by collaborating with internal teams to remediate.
• Use customer data and analytics to uncover opportunities for new feature adoption and up-selling, including weekly and monthly reporting.
• Supports the wider Customer Success team with decision-making, analytical / creative solutioning.
• Oversee the range of portfolio of key accounts (Solutions) under the MY market segment with ownership of some key accounts.
• Assist the Commercial team with special projects and initiatives. 

REQUIREMENTS

These are minimum-requirement skills and a ‘must-have’ for the role:

• Previous experience in customer / key account management within the logistics industry is beneficial. 
• Previous leadership / team management experience is mandatory. 
• Excellent communication skills (verbal & written) with the ability to communicate across all levels of internal and external stakeholders. 
• Logical and analytical approach problem solving and stakeholder management. 
• Being able to efficiently multi-task and offer timely communication, action and resolution. 
• Able to thrive and operate in an extremely fast paced environment.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

• Respond to client's issue and enquiries promptly through phone call, email, chat, and internal software
• Introduce and demonstrate the system to customers such as account registration, job posting and etc
• Responsible to escalate clients' issues to the sales team.
• Support the Account Manager by continuously showcasing positive & professional work attitude
   

• Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistance
• Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options
• Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements
• Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success
• Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation
• Additional responsibilities related to the function may be required

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Associate come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations

What you will be doing :

• Compliance to customer care policies, procedures and regulations to ensure a satisfied customer base.
• Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs.
• Handle tough or complex customer issues by analysing complaint root causes to come up with solution effective in addressing customer complaints
• Resolve complaints by adhering to complaints management policy and methodology, within the agreed turnaround time.
• Maintain proper record of all customer care operation and activities for reference purposes.
• Support survey implementation to determine the opinion of customers regarding their satisfaction on customer complaint management.
• Strong products and services knowledge and understanding of SOPs/ manuals to assist on escalated complaints.
• Work closely with cross departmental stakeholders to gather information or solution to resolve complaints.
• Communicate key learnings to relevant parties to fix the process and to avoid repeat of similar complaints
• Ability to empathize with customers and listen to customers patiently during escalation case management.
• Assist Customer Service to respond to customer enquiries during peak volume and when needed.

Experience & Skills:

• Candidate must possess at least a Diploma/Degree.
• At least 5 years of relevant experience on managing complaints in customer service / contact centre environment.
• Experience gained in Forex/Trading industry will be an added advantage.
• Able to multi-task, patience, great sense of urgency, empathize with customers, good follow through, problem solving skill, investigative mind, customer relations, resourceful and proactive mindset.
• Fluency in English, Mandarin (verbal and written) is a must.
• Must be able to work on shifts.

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment
· I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for
repeat business.
· I record information accurately in the relevant systems so that we can use the resulting analysis to make
improvements to our customers’ future shopping experiences.
· I know the Customer Relations action plan and support the goals and targets given to me by my manager
to ensure the effective execution of our action plan.
· I know our daily and weekly service targets and this drives me to improve our service delivery.
· Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
· I optimise the relationship with our customers in order to drive sales growth and sustained long-term
profitability.
· I am empowered to solve customer complaints within my level of authorisation. I recognise when I need
to escalate an issue and then pass on the relevant information to a manager for him/her to be able to
deal effectively with the customer.
· Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the
appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
· I ensure safety guidelines are met within the Customer Relations  area.
· I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up  area when required.

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

We are looking for a highly motivated Associate, AP Service Delivery (Direct) to join our growing team in Finance based in our shared service centre in our Malaysia Office.

Responsibilities: 

• Perform day to day invoices processing, 3-way matching for all incoming invoices and related documentation
• Review and verify the accuracy and completeness of all incoming invoices and related documentation received
• Ensure that all data is accurately input during processing
• Verify vendor accounts by reconciling monthly statements and related transactions
• Maintain accurate and organized records of all processed invoices and all related documentation
• Address discrepancies, errors, or issues with processing, and communicate with stakeholders  to resolve problems promptly
• Maintain positive relationships with all stakeholders and respond in a professional and timely manner
• Collaborate with various departments to obtain necessary approvals for non-standard invoices and all related documentation processing
• Adhere to company policies, accounting standards, and legal requirements in all accounts payable processes
• Stay informed about changes in regulations and contribute to compliance efforts
• Ad-hoc finance requests, projects or administrative support to the finance team

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively



Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.

Job Requirements:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field. 
• Preferably possess backend support working experience, with a minimum of 1 year in a related role. 
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience. 
• Previous experience in backend support, customer service, or related roles is highly preferred. 
• Proficiency in English, Mandarin and Cantonese spoken and/or written.
• Demonstrate a strong attention to detail and accuracy in processing documents and data. 
• Possess excellent communication and interpersonal skills. 
• Ability to work both independently and collaboratively within a fast-paced environment. 
• Proficient in Microsoft Office Suite and other relevant software applications. 
• Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous. 

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins