We are looking for a highly motivated Associate, Travel and Expense to perform accounting and clerical tasks related to the efficient maintenance and processing of employee travel and expense transactions in order to ensure effective and accurate financial and administrative operations.This role reports to the Manager,T&E Service Delivery.

Responsibilities:

• Perform day to day processing of employee travel and expense reports in a timely manner
• Audit employee expense reports to ensure compliance with regulatory and internal policy requirements
• Assist employees with questions regarding the Travel and Expense Policy, SAP Concur, and general inquiries regarding business travel and expenses
• Deliver excellent technical and non-technical support for T&E related processes and system solutions
• Develop and maintain documentation regarding expense reimbursements, including training materials, standard operating procedures, correspondence, and website documentation
• Order, apply, assign, and coordinate cancellations for corporate credit cards (including virtual credit card)
• Record and pull data from SAP Concur and the corporate/virtual credit card vendor system
• Process daily accounting and attendee extracts and upload into partnering systems
• Month end reconciliation (Concur claims); Statement of Account/Invoice Reconciliation
• Process travel requests, advance payment requests and expense reports
• Helpdesk/Inquiry Handling
• Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense reports
• Work with Travel Management Company (TMC) and function as second level escalation point for offline support
• Assist in the implementation of any functional changes to the expense reimbursement systems or procedures, ensuring related assignments are carried out in an efficient, effective and timely manner, and communicated effectively
• Liaise with internal and/or external auditors to provide documentation as required
• Undertake other duties as assigned by the APAC Travel Management and AP teams

Jr. Customer Service Associate (Mandarin Speaking) Greater China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non-Malaysian
• Relocation Benefits *for Non-Malaysian

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

• Maintain accurate, up-to-date records in employee database and electronic employee files and ensure all employment requirements are met
• Creation of employment contracts and responsible for contract issuance and update internal databases with new hire information.
• Creation of staff letters and contract variations.
• Coordinate meetings logistics for domestic and international participants
• Updating and maintaining HR databases and systems.
• General administration support to the HR function as required.

This position will have the primary responsibility of managing fund accounting team(s) providing the full range of fund administration services to private equity and hybrid funds. This individual will be reporting directly to Regional Head of Private Equity and Real Estate.  A partial list of responsibilities and skills includes:

• Manage client relationships and act as escalation point for all client queries and resolve issues/queries raised by our clients. Maintain a high level of client satisfaction and retention
• Manage a team of accountants responsible for client deliverables such as NAV production, financial statements and associated reports and assist with the review process
• Ensure the service level agreement and accuracy of client deliverables prepared by their team
• Ensure that the team is trained, engaged and as efficient and effective as possible in achieving organizational goals
• Help with the coordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables
• Oversea the audit process, prepare financial statements or review such if prepared by other parties
• Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed
• Ensure all fees are billed on time and collected promptly for their assigned team.
• Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level
• Oversee tracking and managing; Client profit margins, people management, client relationship risk reviews, incident management and risk reduction

• Set and communicate strategic HR policies, plans and goals to all team members.
• Identify and implement strategic actions that both attract and retain hotel's talents.
• Prepare and execute action plans to improve Employee engagement in the hotel.
• Oversee the compensation and benefit process.
• Support all internal and external HR related inquiries.
• Create a performance-driven culture in the hotel.
• Keep abreast on HR related matters.

The Role 

As a Junior HR Administrator, you will be essential in supporting the HR department in its daily operations. This position is perfect for individuals looking to expand their knowledge and skills within human resources, contributing to a positive workplace culture and supporting the overall HR function

Key Responsibilities: 

• Maintain and update employee records and HR databases with a high degree of accuracy. 

• Assist with Recruitment activities including organizing interviews, performing reference checks, and similar tasks. 

• Support with pre-onboarding and onboarding processes for new hires, ensuring they have the necessary resources and information. 

• Respond to employee inquiries regarding HR policies and procedures, providing support and guidance. 

• Prepare necessary paperwork for HR projects and initiatives, including training and development plans. 

• Assist in organizing employee engagement activities, office administration activities and maintenance, office meals and events to foster a positive work environment. 

• Support with Expats' Visa applications and renewal process and procedures. 

• Any other relevant ad-hoc administration task as assigned. 

• A Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred. 

• Minimum experience of 2 years in an administrative role, preferably in HR. 

• Strong organizational skills and attention to detail. 

• Excellent verbal and written communication skills. 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with HR software is an advantage. 

• A positive attitude and eagerness to learn. 

• Ability to work effectively in a team-oriented environment. 

• Confidentiality and professionalism at all times. 

• Competitive salary package & performance bonus
• Gym subsidies 
• Casual dress code 

• Flexible working arrangements  (including work from home and remote) 
• Generous number of Annual Leaves
• Extensive medical coverage (including dental & optical)
• Delicious office snacks 
• Guidance and mentoring from leaders within the business 
• Dynamic, positive work environment 
• Fantastic team culture  

• Listen to what customers want and assist them in finding the best product for their requirements.
• Constantly expand product knowledge and deliver it in engaging ways to customers.
• Follow up with customers and provide guidance on product selection.
• Set up attractive product displays and promotional booths.
• Provide product demonstration, presentation to customers and other stakeholders.
• Engage in meaningful interactions and develop positive customer relationships.
• Provide feedback for improvement to the retail and management team.
• Meet daily targets and submit sales reports and EOD reports accurately.

• Diploma in Hospitality, Retail or any relevant course of studies.
• Minimum of 1 year of retail experience.
• Comfortable working 6 days a week.
• Passionate in engaging customers and providing excellent service.

• Willingness to learn and understand the consumer electronics technical specifications.
• Strong Communication and people skills.

• Annual outpatient benefit (Includes dental and optical benefits)

• Birthday leave

• Performance bonus

• Annual increment

This position is also responsible for managing employee onboarding, offboarding, maintaining accurate and up-to-date HR systems, and overseeing work permit applications. Additionally, the role involves coordinating essential documentation for payroll processing and providing ongoing HR support to ensure seamless operations and compliance with company policies and regional regulations.

·         Screen resumes, conduct initial interviews, and assess candidates’ qualifications, skills and cultural fit.

·         Coordinate and schedule interviews with hiring managers and candidates and facilitate the interview process.

·         Extend job offers to the selected candidates, negotiate terms and conditions of employment and coordinate the onboarding process.

·         Source candidates through various channels, including job boards, social media, professional networks and referrals.

·         Be a point of contact between the candidate and the company during the selection process

·         Assist line managers to identify and hire candidates with the right set of competencies within acceptable time frame and work within the approved budget.

·         Track hiring metrics including time-to-hire, time-to-fill and source of hire.

·         Assist with coordination of documentation for payroll department i.e new hires, leavers including leaver’s final dates, leave balance, leavers letter, absences, bonus, and leaves.

·         Coordinate non-local work permit applications and renewals from end-to-end visa management processes such as Employment Passes (EP), Dependent Passes (DP), Special Passes, Long-Term Social Visit Passes, Permission to Work (PTW).

·         Manage the onboardings of all new employees including issuing offer letters, and contract of employment and the associate pre-employment checks (including references).

·         Manage vendors and internal processes for employee benefits (i.e. insurance renewal/addition, dependents registration, termination for resignees, staff movement updates, and claim submission for (GHS/GPA/GTL)

·         Manage employee records and updating HR Databased including: change of addresses; bank details; marital status and emergency contacts, new hires information, terminations, reporting lines.

·         Prepare letter for Transfer, Redesignation, change of reporting line, Confirmation, Resignation, Verification, Promotion, Salary increment/adjustments, Retirement, contract extension.

·         Engage in HR projects and initiatives aimed at improving the employee experience and enhancing organizational effectiveness.

·         Degree or Diploma in Human Resources/Business Management/Business Administration

·         Strong understanding of HR principles and practices.

·         At least 2- 3 years of relevant working experience as Human Resources Generalist

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

Rewards & HR Operation

• Gather, record, and provide periodic reporting and analysis of attendance tracking of employees, including all leaves types, and absenteeism.
• Responsible to respond to staff inquiries regarding HR-related matters.
• Responsible for creating & update employee profiles, data, and all other records in HR Avenue (HR System) as when required.
• Work as a team on all HR engagement activities.
• Prepare all types of HR letters & Forms as requested (e.g. offer letter, acceptance of resignation, employee verification, BAU, checklist, etc.)
• Handle personal files, from scanning and uploading to the filing.
• To perform any other tasks and assignments as directed by the immediate manager from time to time.

Role Summary:

We are seeking a qualified Customer Support Associate to join our CS Engagement Team and contribute to our goals. In this role, you will provide administrative support related to products, orders, deliveries, and company policies. Administrative professionals play a crucial role in enhancing efficiency, delivering satisfactory customer experiences, and streamlining processes. The Customer Support Associate is essential to the CS Engagement Team, as well as to the customers and businesses we serve.

As a detail-oriented and proactive Customer Support Associate, you will be responsible for conducting customer due diligence checks for all new and existing clients, ensuring compliance with company policy requirements. Additionally, you will be tasked with assisting the team with various administrative tasks as assigned.

The ideal candidate will possess strong listening skills and the ability to respond promptly. We are looking for someone who is goal-oriented and has a solid understanding of customer service best practices. If you have exceptional organizational skills and thrive in a team environment, we would love to meet you. There are several primary responsibilities common to this occupation:

What You'll Do:

• Perform Customer Due-Diligence – for all clients, ensuring compliance with company policies.
• Maintain accurate and organized records of Due Diligence processes and client interactions.
• Administrative responsibilities to support CS engagement team.
• Collaborate with team members for data compilation and assist the manager with reporting tasks.
• Deploy and apply all company policies, procedures and standards.
• Perform and achieve the KPI as assigned

We are looking for a nAssociate Manager, Category to drive our mobile business in Malaysia.

This person is a data driven category specialist to drive growth for our Electronics Category including Mobile Phones and other gadgets. This person should be attuned to the needs of our users and be able to break down and solve complex business problems.

This role will report to the Category Director. 

You Will:

• Define the mobile category strategy. Undertake research and analyze data to deeply understand our category sellers and buyers and translate the insights to plans and communication.

• Grow the category in users and transactions, and generate revenue for the business. Work with stakeholders to set performance targets and ensure we are tracking and progressing to our plans. You will be responsible for P&L of this category.

• Conduct regular detailed analysis into search, browse behaviour, conversion funnels to identify possible areas of improvement of our product,  marketing comms, operations and sales strategy

• Be involved in development of the product, marketing, sales and operations to deliver on targets. 

• Identify and establish partnership with vendors to experiment and enable business models. Work end to end to build up this business. 

• Partner with product team to understand users needs to ensure we deliver a great user experience and that the needs of the category are addressed in roadmaps

• Partner with Marketing team to ensure that the category value propositions are communicated to our users to achieve business objectives

• Be responsible for defining and maintaining the category catalog 

• Execute experiments in collaboration with marketing or product teams to validate hypotheses and continually improve customer experience of these categories

• Build and maintain relationships/networks with relevant stakeholders in ways that help to deliver strategies/plans, and with smooth and timely delivery

• Report back to the wider business on category performance on a regular basis

As a Senior Associate, Marketing to lead and execute strategic marketing initiatives for our luxury bag category. This role involves managing CRM, handling lead generation campaigns, and working with Shopify for e-commerce updates. You will also analyse campaign performance, run targeted email campaigns, and manage key community events like workshops and fashion events. The ideal candidate has experience in CRM, project management, digital marketing, and a passion for luxury fashion.

Key Responsibilities:

• Develop and execute channel marketing strategies to drive lead generation and customer acquisition for the luxury bag category.

• Create and manage in-app and offline CRM campaigns to engage and retain customers.

• Activate marketing campaigns on Shopify and perform general updates on the e-commerce store.

• Collaborate with the sales team to identify and target key customer segments and markets.

• Analyse campaign performance data and provide insights to optimise marketing efforts.

• Oversee updates on Shopify and email marketing campaigns.

• Coordinate community events such as workshops and fashion initiatives.

• Collaborate with teams to develop marketing strategies and content.

• Work with creative teams to develop compelling marketing materials and content that align with brand guidelines.

• Monitor market trends and competitor activities to identify new opportunities for growth.

Established in 2017, QCP is one of the first digital asset trading firms in Singapore, with a vision to partner the next generation of investors to unlock institutional opportunities in digital assets.

QCP brings to clients deep expertise gained from thriving through multiple market cycles. A global market maker in digital asset derivatives with a vast network of liquidity providers and counterparties, we are shaping the future of digital asset markets through greater access and efficiency.

We offer a range of tailored derivatives and spot trading as well as structured solutions to institutional, professional and accredited investors. We also provide 24/7 liquidity across various markets in partnership with various exchanges and platforms.

QCP is headquartered in Singapore and is supported by a strong team of professionals in trading, business development, operations, risk and compliance teams.

Our in-house publications track the constantly evolving state of digital assets and markets, and can be accessed on our Telegram (t.me/QCPbroadcast), website (qcpgroup.com), Twitter (@qcpgroup) and LinkedIn.

Responsibilities:

• Perform investigative research on companies and/or individuals who are clients, prospective clients, and/or connected parties by utilizing a range of internal data (e.g., transaction activity, KYC, etc.), and external data (e.g. blockchains, internet, media, legal, corporate and other publicly available records and databases), must be able to correlate the transactions with a 360-degree view of understanding the customer
• Independently review & dispose offchain (fiat) and onchain (DPT) alerts from onboarding/periodic reviews related to adverse media, sanctions and be able to provide comprehensive and cogent justifications for all decisions and/or recommendations
• Analyse quantitative and qualitative data sets to assess and report on financial crimes (e.g. Money laundering, fraud, sanctions, terrorist financing) and be able to recognize typologies and patterns in relation to customers’ transactions and activities
• Assist MLRO in drafting Suspicious Transaction Reports (STRs) and providing relevant justifications and information, timely follow-up of FIU queries and management of information collation and dissemination
• Be able to regularly review and refine QCP’s screening & transaction monitoring compliance frameworks, including maintenance and enhancement of relevant policies and procedures, and recalibration of monitoring parameters
• Manage vendors such as transaction screening providers, taking ownership of projects and delivery timelines pertaining to compliance deliverables
• Prepare monthly management reporting for transaction monitoring metrics for the MLRO and CEO
• Stay abreast of industry standards and developments in the areas of KYC/AML and sanctions, apply regulatory requirements and internal policies and procedures to case investigations

• Experience with OFAC/EU/MAS watchlist screenings and investigations
• Good understanding of MAS regulatory requirements related to investigations and reporting and familiar with PEP, adverse media, SDN risks, any additional jurisdiction experience will be a bonus
• Possess compliance and risk mitigation mindset and able to manage ambiguities by making firm and substantiated decisions
• Strong verbal and written communication skills
• Candidates with prior project management will be prioritised
• Highly organized and adept at managing competing priorities
• Deep experience using blockchain analytics tools like Chainalysis, Elliptic, TRM Labs etc & sanctions screening tools, ability to cross-compare platforms and derive a holistic view on clientele risk

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!