津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 休閒著裝要求
• 開放文化
• 個人發展機會

POSITION SUMMARY:

We are seeking an experienced Senior Database Administrator to provide technical leadership and support for Oracle eBusiness Suite (EBS) Applications. The successful candidate will be responsible for managing and maintaining Oracle databases, ensuring optimal performance, security, and availability.

RESPONSIBILITIES:

• Responsible for the day-to-day administration and maintenance of the database systems in operation, including tasks related to identifying and troubleshooting application database issues.
• Perform health check on database servers.
• Proactively in capacity planning and performance tuning of the Databases.
• Proactively identify potential issues and risks and work with relevant parties to resolve them or escalate them to the project/application management team.
• Support data migration, application cloning, patch analysis and deployment.
• Creation and maintenance of SQL queries and routines to facilitate reports and scheduling of batch jobs.
• Maintain Database server security to comply with audit
• Ensures that all deliverables are thoroughly documented. Responding to database related alerts.
• Instill personal quality culture and adopt good practices in delivering systems.
• Promote customer centric and service-oriented support and services.
• Support and collaborate closely on cross functional team effort
• Optimize resources to achieve productivity and efficiency targets.
• Resolve incidents and problems to achieve targeted Service Level Agreement (SLA) and communicate of same to stakeholders.
• Develop and refine technical procedures, scripts and associated documentation.
• Assist in disaster recovery preparation, planning and testing.
• Assist in backup and recovery preparation, planning and testing.
• Responsible in deployment of applications to production servers as requested.
• Collaborating with other departments to support the organization’s cybersecurity framework.
• Any other duty & responsibility which the company may assign from time to time.

QUALIFICATIONS:

• Bachelor’s degree in computer science or related field
• Minimum 5 years of Oracle EBS Database Administration experience.
• Proficient in installing, configuring, administering, tuning, disaster recovery and troubleshooting Oracle EBS on Linux environments is a MUST.
• Possess good understanding of Oracle current product line; RDBMS, Middleware, Application suite, secured iSupplier portal, OBIEE and SOA
• Addition Knowledge of other DBMS such as MSSQL, MySQL, MariaDB, Firebase will be an added advantage.
• Strong command of the English and comfortable with process/functional documentation.
• Self-motivated with attention to detail.
• Organizes own workload, sets priorities and works within deadlines.
• Excellent organization, communication and interpersonal skills.
• Good analytical and problem-solving skills.
• Strong time management and multi-tasking skills
• Able to work with minimum supervision, as well as able to contribute to team development.
• Able to mentor junior DBA.
• Professional certification will be added advantage

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM5,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

As a Software Engineering Manager in Finexus’ R&D department, you will lead the company’s next generation of products and technologies. You will oversee a combination of company-wide platforms & frameworks meant to accelerate and modernize the company’s entire tech stack. 

You will report directly to the R&D Director and your initial scope will be Backend Platform, covering: 

• Development frameworks – Microservice frameworks (for Java & Python), Data Platform (OLTP), Data Engineering (OLAP) 
• Deployment Infrastructure - CI/CD & Test Automation, Monitoring & Observability, Docker & K8s Infra. 
• AI/ML Infra – supporting applications such as eKYC, credit scoring, document analysis, fraud detection. 

Your team's platform will be deployed company-wide to improve development efficiency and bring modern technologies and standards to new and legacy applications.

General Expectations:

Leadership & Collaboration 

• Determines how to meet goals & schedules based on high-level company objectives that are determined in collaboration with senior management.
• Provides senior management with feedback on the feasibility of team strategy proposed by org-wide leadership 
• Communicates well across teams and ensure that company-wide priorities are aligned with all related teams’ work. Must communicate priorities & strategy to team members. 

Team Execution 

• Serves as the team’s Project Manager and Product Owner when there is no dedicated person for these roles.  
• Ensures high-quality execution and attainment of the team’s goals & constantly re-evaluates priorities ensuring the most important work is always put first. 
• Ensures proper technical design and project plans, along with Tech Leads and PMs (if applicable) 
• Ensures best practices & organizational processes are being followed within the team 
• Responsible for producing a long-term strategic roadmap of the team, with ICs and tech leads being responsible for the more detailed components. 

People Management & Growth 

• Actively manages team performance & is ultimately accountable for the performance of their subordinates & regular appraisals 
• Understands team member’s strengths and weaknesses, areas of growth, whether they are meeting their specific role expectations, and has a plan to address under & over performance 
• Responsible for proposing promotions, role changes, performance-improvement-plans. 
• Ensures the growth of team members 
• Coaches, provides timely, actionable feedback, and invests time in career development of team members 
• Creates a healthy team environment & culture with low attrition & high team member satisfaction 
• Conducts regular 1:1s, at least 2x per month, to review these topics. 

Recruiting & Hiring 

• Creates detailed recruiting plans for open roles, and hires qualified candidates in the most efficient time span possible 
• Organizes & improves engineering interview processes, following and improving company standards. 
• Trains engineering interviewers and provides continuous feedback. 
• Helps close candidates by selling them on the opportunity and why it is a career boost. 

Key Requirements:

• Bachelor's degree in Computer Science, or related field. 
• 7+ years of experience in Software Engineering, with 2+ years as a lead or manager. 
• Experience in a mix of MNCs and local companies is preferred. 
• Experience in small-medium fast-paced companies or startups is a plus. 
• Experience in fintech, banking or AI is a plus. 
• Strong programming skills in either Java or Python (Java experience preferred) 
• Familiarity with a modern tech stack, and expertise in a few components of it. Preferably: 
• At least 1 year of experience in releasing software products within a CI/CD environment 
• At least 1 year experience working with cloud services 

Job Brief:

We are seeking a highly motivated Cybersecurity Analyst to join our dynamic and fast-growing organization. Tune Protect is a regional insurance company with infrastructure on cloud as well as on premise. From a cybersecurity perspective, we monitor our infrastructure via a SOC and also with solutions ranging from network firewalls to SOC to EDR, DLP and PAM.

Job Responsibilities:

• Work with the team to manage the security infrastructure at Tune Protect. This includes working with the SOC and infrastructure team to analyse and remediate security tickets, EDR operations (for example scanning and ensuring endpoints are clean of vulnerabilities), Email Security on MS365, DLP (for example blacklisting/whitelisting websites etc) and PAM (for example work with infrastructure team to ensure all critical user ids are covered).
• Be hands on and able to utilise/configure our existing security software such as Trend Micro EDR, Forcepoint DLP, Tycothic PAM, Microsoft 365 email security. Familiarity or experience in using and/or configuring other endpoint protection software, data leak prevention software, priviledged access management software and/or firewalls a strong advantage.
• Strong understanding and experience in firewall configuration (Fortigate and Palo Alto) a strong advantage
• Strong understanding and experience in hardening OS such as linux and windows
• Understanding of Microsoft Active Directory and its security a strong advantage.
• Assess and manage security risks and implement best practices to minimize them. Monitor and analyze cybersecurity incidents and threats
• Perform regular VAPT on our infrastructure and on all new applications internally or with an external vendor. Work with those vendors to ensure their reports are remediated as needed and verified. Experience as a VAPT tester an advantage
• Work with infrastructure and cloud engineers and leads to ensure security is handled correctly from design to operations at the network and server level. This includes knowledge of sound security practices from a technical perspective.
• Understand industry frameworks like Mitre Att&CK. Stay up to date with the latest security trends and technologies to ensure the company stays ahead of evolving threats
• Ensure regular reporting on security statistics are compiled on time and presented to management.
• Work with cross-functional teams to ensure that all on premise and cloud-based systems and applications are secure
• Work closely with IT audit to ensure all audit discovery and remediation is performed ahead of deadlines

Job Requirements:

Requirements:

• Degree in Information Technology (IT), Computer Science or other related discipline with relevant experience in security operations
• IT Security experience with 2-4 years or more hands-on experience in any branch of security. Experience being in a lead role an advantage
• Professional certification such as CISM, CISA, CSXP, CISSP, CREST, GPEN or equivalent an advantage
• Knowledge/experience in Information Security, IT Risk and IT Governance including BNM RMIT. Strong understanding of IT security principles and practice.
• Familiarity with security frameworks and regulations such as NIST, ISO 27001, and SOC 2 an advantage
• Operational experience working with or in a SOC an advantage
• Able to work under broad direction and a self-motivated individual who is able to work independently. Responsible and accountable for work performed and decisions taken.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources if required.
• Good communication skills written and spoken
• Good analytical and problem solving skills including ability to visualise and plan troubleshooting steps.
• Ability to work collaboratively with other parties towards a common goal

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

Job Responsibilities:

• To promote company products & services to prospective customers.
• Update customer with monthly promotions and campaign.
• To achieve monthly target sets by the Company.
• Contributes to team effort by accomplishing sales targets which are required by the management
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information.

Job Requirements:

• Candidate should possess a SPM, Diploma / Advanced Diploma, bachelor’s degree or equivalent in any field
• Preferably Executive specializing in Telesales or equivalent
• Preferably at least 1 year of related working experience in a Telesales
• Experience in doing outbound calls.
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry level based on your previous experience)
• Strong in communication and creative thinking skills.
• Good communication skills in English, Malay language for both spoken and written. Mandarin is an added advantage
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work under pressure, long work hours sometime.
• Open for Malaysian only

We are seeking enthusiastic and results-driven Insurance Outbound Telesales Agents to join our dynamic team. The role involves making outbound calls to potential and existing customers, promoting insurance products, and closing sales effectively. You will play a key role in driving revenue growth while delivering exceptional customer service.

Responsibilities:

Sales and Lead Generation:

Make outbound calls to prospective customers to promote various insurance products.

Identify customer needs and recommend suitable insurance plans.

Follow up on leads provided by the company and convert them into sales.

Customer Relationship Management:

Establish and maintain strong relationships with clients through professional communication.

Address customer queries and concerns effectively, providing accurate information about insurance policies.

Target Achievement:

Meet or exceed individual and team sales targets and KPIs.

Ensure high conversion rates from leads to sales.

Compliance and Documentation:

Adhere to all regulatory requirements and company policies during customer interactions.

Accurately record and update customer information in the CRM system.

Ensure timely submission of sales reports and documentation.

Continuous Learning and Development:

Attend regular training sessions to stay updated on insurance products, market trends, and sales techniques.

Adapt to feedback and improve performance to meet business objectives.

Skills and Qualifications:

Education: Minimum SPM or equivalent. Diploma/Degree in any field is an advantage.

Experience:

Minimum of 6 months of experience in the insurance industry, telesales, or customer service.

Skills:

Excellent verbal communication and persuasive skills.

Strong negotiation and objection-handling abilities.

Proficient in using CRM systems and Microsoft Office applications.

Ability to work in a fast-paced and target-driven environment.

Technical sales role & a part of sales team, helping organizations obtain better brand recognition and financial growth. Coordinate with company executives and local sales & marketing professionals to explore and develop high-value proposition business solution in Malaysia. Could support SEA region if required.

Duties and Responsibilities:

• Responsible for driving strategic sales initiative in Malaysia.
• Represents organization in providing solutions to difficult technical issues associated with specific projects.
• Interacts with senior external personnel on significant technical matters often requiring coordination between organizations. Strong ownership and positive attitude on business development.
• Promote and sell John Crane products in accordance with the company policy, pricing guidelines and regulations.
• Pursue new market expansion opportunities in high-value proposition solution businesses, such as CCUS projects, reliability & asset management contract, turbo machinery upgrade / retrofit services and monitoring sense solution.
• Work with account sales to explore the leads and develop the opportunities.
• Dedicate to support account to connect related resource for making and presenting proposal
• Closely follow related opportunities and move the project forward.
• With good technical background and strategic thinking when promote the solution and initiative.
• Develop a growth strategy focused both on financial gain and customer satisfaction. Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives Prepare material of contract ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with the clients. Ability to build rapport with clients and strong connection. Account management for key customers.
• Travelling to meet the clients with sales team, coverage whole Malaysia. As well as overseas by requested.
• Ad hoc, flexible to face any contingency plan, take assigned activities organized.
• Work with the local sales staff on driving growth promoting strategic products and services Acting as technical sales to work with account sales to explore the leads and develop the opportunities.
• Support country /Sales team to achieve country /individual budgets.
• Develop go to market strategies in line with John Crane Y tree initiatives
• Utilize technical background to thoroughly understand John Crane's products portfolio and solutions. This includes their features, benefits, applications, and how they address specific challenges in various industries.
• Conduct in-depth market research to identify potential customers and industries where John Crane's solutions can provide significant value. Analyze competitors' offerings and market trends to position John Crane effectively.
• Leverage your technical knowledge to engage with customers on a deeper level. Understand their pain points and requirements and demonstrate how John Crane's solutions can address their specific needs. Offer technical insights and recommendations
• Aim to support new products selling, turbo opportunities development, like DGS & turbo system in upgrading and retrofitting.
• Dedicate to support account to connect related resource for making and presenting proposal
• Closely follow related opportunities and move the project forward. Support account sales to deliver the business result in high-value proposition products, contract and solution selling.

We are seeking an experienced Project Engineer to be responsible for managing the successful planning, execution, and closure of the project portfolio across the team for Asia Pacific.

General Tasks:

• Responsible for large investment projects such as production plants, infrastructure or buildings.
• Interdisciplinary management with internal and external stake holders.
• Execution of projects reginal wide in collaboration with the local site managers.
• Professional interaction with local authorities.

Job Duties:

• Working on master plan and budget planning process for CAPEX related projects.
• Preparation and execution of feasibility studies for investment projects.
• Presentation of projects to management.
• Schedule, plan, resource and manage the investment projects.
• Tracking project progress and report status.
• Determining and taking corrective actions.
• Develop policies and procedures to support the achievement of the project objectives.
• Determine the organizational structure of the project team. Identify roles and positions.
• Motivating team members.
• Execute basic and detailed engineering work based on our standard rules (i.e. engineering handbook, investment manual and PCP).
• Planning, managing and monitoring of the projects according to the guidelines of the PCP.
• Building up strong project teams and defining clear tasks and responsibilities for all team members.
• Close co-operation with R&D regarding formulation, with production regarding manufacturing process, procurement regarding raw materials and with other stake holders.
• Identify services to be provided by external companies.
• Observance of the internal standards (review, reporting, processes).
• Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications.
• Makes sure various methodological analysis (risk analysis, HAZOP, cost-benefit analysis, FMEAs) are applied.
• Definition and enforcement of technology standards and specifications.

Role Summary:

We are looking for a qualified Bureau Support Associate to join our Trade Bureau Team. You will support various operational responsibilities, including daily bureau support tasks, handling email inquiries, managing deliveries, and following company policies. Administrative professionals are crucial in enhancing efficiency, delivering excellent customer experiences, and streamlining processes.

As a Experience documenting customer issues in detail and proactive Bureau Support Associate, you will verify payment records provided by clients, ensuring they comply with guidelines and meet Trade Bureau requirements. Additionally, you will assist the team with various administrative tasks as assigned.

Here are some primary responsibilities for this role:

What you'll need to bring to the party

• Good analytical and problem-solving skills.
• Detail-oriented with a high level of accuracy in all tasks.
• Experience handling support requests from a variety of different channels and manage time effectively.
• Ability to work independently and as part of a team.
• Basic accounting knowledge is an added advantage.
• Experience interpreting and responding to customer questions and requests, for interacting with internal and external stakeholders.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

What you'll do

• Verify data submitted by clients to ensure accuracy and compliance with guidelines.
• Maintain accurate and organized records of all verification activities.
• Handle daily email inquiries and respond promptly and professionally.
• Collaborate with team members to improve processes and enhance efficiency.
• Administrative duties to support Trade Bureau Team.
• Collaborate with team members for data compilation and assist the manager with reporting tasks.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

KEY RESPONSIBILITIES

• To manage and ensure information between mall with media and general public is timely, accurate and reinforces the mall’s brand identity and positioning.
• To co-create and co-ordinate in uploading the approved contents, photos and relevant information to the mall’s website, Facebook and social media application.
• To support, execute and coordinate a variety of marketing, promotion and thematic events to draw shopper traffic in the specific month(s)
• Maintain relationships with service providers, vendors and publishers to ensure collaboration in marketing activities.
• Assist in the administrative and corporate records of the department.
• Support and responsible for procurement related to campaigns, activities and capex items.

To maximise sales in assigned HFB and to be a source of knowledge and expertise for the team. To have a deep knowledge of the range, local market, the customers, the store layout, the IKEA digital tools and the experience and expertise of colleagues. Support the efficient work of the IKEA mechanical sales system to ensure the contin-ued execution and success of the IKEA Concept. You are required to contribute in order to fulfil the four tasks of the IKEA store:
• To act as a highly efficient, and staffed sales mechanism
• To show home furnishing solutions full of inspiring home furnishing ideas
• To serve as a well-qualified home furnishing specialist
• To provide a day out for the whole family.

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment
· I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for
repeat business.
· I record information accurately in the relevant systems so that we can use the resulting analysis to make
improvements to our customers’ future shopping experiences.
· I know the Customer Relations action plan and support the goals and targets given to me by my manager
to ensure the effective execution of our action plan.
· I know our daily and weekly service targets and this drives me to improve our service delivery.
· Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
· I optimise the relationship with our customers in order to drive sales growth and sustained long-term
profitability.
· I am empowered to solve customer complaints within my level of authorisation. I recognise when I need
to escalate an issue and then pass on the relevant information to a manager for him/her to be able to
deal effectively with the customer.
· Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the
appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
· I ensure safety guidelines are met within the Customer Relations  area.
· I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up  area when required.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.home.teleport.asia/ 

SALARY RANGE : RM8,000 - RM10,000

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Leads the Data Governance team, focusing on data accuracy, security, and compliance.

• Develop and implement data governance policies.
• Ensure compliance with data-related regulatory requirements.
• Collaborate with the Data Product Manager to address governance issues
• Work closely with project managers to understand and maintain focus on their analytical needs, including identifying critical metrics, KPIs, and deliver actionable insights & dashboard to relevant decision-makers
• Analyze data to answer key questions with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity
• Develop, maintain, and review the requirements, design and testing documentation

Requirements and Qualifications:

• BS/MS/PhD in a Business, IT, Mathematics, Science or Engineering discipline
• Up to 4 yrs relevant experience
• Ability to translate business requirements into non-technical, lay terms.
• Strong using SQL skills for data analytics and a good understanding of statistics
• Familiar or prone to adopt design thinking methods
• Able to operate under pressure and change, and balance among speed, reliability, interpretability
• Good working knowledge of productivity tools such as G Suite, Git, Jira, Confluence
• Experience with code versioning, code review and documentation
• Applicants with experience using Google Cloud Platform are highly favored.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

1. Treasury Function Setup:
• Develop and implement treasury policies, procedures, and control for Teleport group and its subsidiaries.
• Establish banking relationships and negotiate banking agreements.
• Select and implement treasury management systems or tools.
2. Cash Management and Forecasting:
• Oversee daily cash management and ensure optimal liquidity.
• Prepare and maintain short-term and long-term cash flow forecasts.
• Optimize working capital and identify opportunities for improvement. 
3. Risk Management:
• Identify and manage financial risks, including currency and interest rate exposures.
• Implement appropriate hedging strategies as needed.
4. Investment and Debt Management:
• Develop and manage short-term investment strategies.
• Monitor and manage corporate debt, ensuring compliance with covenants.
• Evaluate and recommend financing options to support business growth.
5. Collaboration and Reporting:
• Collaborate with Finance, Accounting, and other departments to align treasury activities with company objectives.
• Prepare reports and presentations for senior leadership, providing insights into liquidity, risk, and financial performance.
6. Compliance and Governance:
• Ensure compliance with financial regulations and internal controls.
• Stay updated on market trends, regulatory changes, and best practices in treasury management.

These are minimum-requirement skills and a ‘must-have’ for the role: 

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• Professional certification (e.g., CTP, CFA, CPA) is a plus.
• 5-7+ years of treasury or related finance experience, preferably in a leadership role.
• Proven track record of building or managing treasury functions.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in treasury management systems and financial modeling tools.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

The Clinical Quality Specialist is a role designed for an experienced clinical psychologist or counsellor to lead clinical governance initiatives through the development, implementation, and auditing of clinical SOPs. This role ensures that key workflows, such as triage, risk assessments, user matching, and escalations, are evidence-based, standardised, and continuously improved. The Specialist also contributes to service development and ensures company-wide adherence to clinical best practices and regulatory standards.

• SOP Development & Management
• Create, update, and standardise clinical SOPs for key workflows.
• Ensure SOPs are aligned with clinical best practices and regulatory standards.
• Maintain a central repository of SOPs, ensuring version control and accessibility.
• Adapt SOPs for diverse scenarios to support organisational growth.
• Staff Training
• Develop and deliver training on SOPs to clinical and non-clinical teams.
• Maintain accessible and up-to-date training materials.
• Auditing & Compliance
• Conduct regular audits to ensure SOP adherence, including clinical site reviews.
• Analyse audit results and provide actionable recommendations to address compliance gaps.
• Track SOP compliance metrics and prepare detailed reports for leadership.
• Monitor trends in adherence and use findings to inform updates to SOPs and workflows.
• Service Development
• Collaborate with cross-functional teams to enhance existing services and create new ones.
• Support the development of programme-specific SOPs by aligning them with core clinical processes.
• Ensure service developments align with workflows and best practices.

• Master’s degree in Clinical Psychology, Counselling, or a related field.
• Minimum of 5 years’ experience in clinical governance, SOP management, or auditing.
• Deep understanding of clinical workflows (e.g., triage, risk assessments).
• Proficiency in tools like Notion and Jira for documentation and project management.
• Strong communication and collaboration skills for training and cross-functional work.

Summary:

This role will be actively involved in strategy building, reporting, project controlling as well as treasury/cash planning. He/She will be responsible for developing solid cross-functional business partnerships, driving project cost control, improving processes, implementing business intelligence tools, and inspiring change management.

Accountabilities:

• Drive the APAC management reporting process for performance management
• Partner with project team to monitor project performance and cost control from Dev to EPC, provide early warning to management team
• Manage FP&A workstream including monthly forecast, quarterly business review, annual budget exercise, long terms strategic plan etc
• Support treasury and cashflow planning for APAC
• Lead regional business intelligence and finance reporting function, seek opportunities for RPA and finance digital transformation.
• Drive practical process improvement across the region for better control and productivities
• Lead and execute ad-hoc projects
• Training, mentoring and development of staff.