We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues with Air-conditioning.
• Work with various departments or stakeholders to ensure the Aircon is delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

About Us

MON Co. is a development studio and publisher at the intersection of gaming, entertainment, and blockchain technology. Originally operating as LiquidX, MON Co. is the force behind Pixelmon, its flagship IP franchise, and MON Protocol, a cutting-edge Web3 platform. The company is led by a team of seasoned executives from top gaming and entertainment studios. MON Co. aims to deliver high-quality, engaging experiences across a variety of entertainment platforms, including games, digital content, and transmedia storytelling, as it bridges the gap between Web2 and Web3.

MON Co.’s ecosystem includes MON Protocol, which drives Web3 partnerships and tokenized gaming economies, and MON Ventures, which invests in emerging IPs and projects like  Eternal League. With a growing community of over 1 million Pixelmon fans, a robust partner network of over 80 blockchain-native games, and a rapidly expanding portfolio, MON Co. is dedicated to shaping the future of entertainment for a global audience.

For more information on MON Co., please visit: https://www.mon.co 

Role Overview 

As a Narrative Designer Intern, you will work closely with the Narrative Design team to help bring our world, story, and characters to life. You’ll gain hands-on experience in writing, dialogue design, quest design, and the broader narrative development process. This internship will give you the opportunity to grow your skills in a collaborative, fast-paced environment while contributing to the creation of impactful, player-driven narratives.

What You Can Expect To Work On

• Collaborate on Story Development: Work with narrative designers to brainstorm and develop story ideas, plotlines, and character arcs.
• Write Dialogue and Content: Assist in writing character dialogue, narrative text, and in-game events to enhance the player experience.
• Quest Design Support: Design and document quest structure and objectives that drive the game's narrative.
• Worldbuilding: Assist in the creation of lore, setting details, and backstory to deepen the game world’s immersion.
• Playtesting and Feedback: Participate in playtesting sessions and provide feedback on the narrative elements, identifying opportunities for improvements.
• Research and Inspiration: Conduct research on storytelling techniques, games, books, films, and other media to inspire the narrative design process.
• Documentation: Document narrative elements and maintain clarity in game design documents.

What You Need to Succeed

• Passion for storytelling and familiarity with interactive narrative design.
• Excellent writing and editing skills with a strong attention to detail.
• Ability to think critically and collaborate within a team environment.
• Strong understanding of game mechanics and how they interact with narrative structure.
• Proficiency in Microsoft Office or Google Docs 
• Knowledge of narrative design principles and an understanding of how storytelling impacts player engagement and experience.
• Ability to accept feedback and iterate on creative work.

Benefits and Why You’ll Love Working With Us

• We Listen. Your voice, ideas, and suggestions matters to us, as we continuously evolving
• Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and team. We are people you can be proud to work with
• On The Edge of Innovation. Working on the latest technological, social and financial trends that is web3 and blockchain
• Flat Organisation. our team is a community, we work together as a team from all levels in true decentralised spirit

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are now looking for a Campaigns Director/Senior Manager (Lead Generation), to be part of this exciting growth story.

Responsibilities

• Strategise and create multi-channel marketing plans to deliver on lead generation campaigns for various client accounts. Channels include farming and email/Whatsapp marketing to existing bases, paid advertising, community marketing, events and partnerships, telesales, offline promoters, etc.
• Brief, project manage, and oversee the quality of work from a team of performance specialists, CRM specialists, data processing specialists, copywriters and designers, to deliver on campaigns. If needed, source for suppliers/freelancers and onboard them.
• Forecast budget/CPL and timelines for campaigns.
• Constantly monitor performance across multiple campaigns, and be agile in moving resources across campaigns or changing creatives/channels as needed, understanding drop-out points throughout the journey and troubleshoot accordingly, ultimately ensuring all deliverables are submitted on time and spend is within budget.
• Drive more sophistication in source attribution and performance measurement.
• Understand our target audiences’ behaviours, as well as analyse and segment our existing base, to improve new user acquisition and cross-sell.
• Continually find ways to optimise campaigns and maximise margins.
• Build long-term strategies for user acquisition while managing short-term fulfilment.
• Interact directly with clients for day-to-day operations, building positive relationships with them to facilitate renewal or other business opportunities.
• Responsible for timely billing of clients.
• Be the subject matter expert for omnichannel lead generation campaigns, advising on best practice, feasibility, pricing/CPL, as well as timeline and budget needed for new campaigns/clients.

What we offer

About Invenco by GVR
Invenco by GVR is a dynamic and innovative force in the world of technology-driven retail solutions. Born from the integration of various groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. We are a global team located in over 20 countries and are proud of our diversity. 

Our culture
But it's not just about technology; it's about people. At Invenco by GVR, we are crafting a global tech culture defined by transparency and open communication. We embrace agility, collaboration, and inclusivity within our teams. We look forward, welcoming change as we steer towards the future. At Invenco by GVR, we don't just adapt to change; we drive it, ensuring that our global team remains at the forefront of innovation.

Our people are working on new products and tech stacks that make people’s lives easier. We have a learning environment where we challenge the status quo and encourage a growth-mindset. There is a wide range of opportunities to develop your career across the globe.  We understand that life is a balance, and we offer flexibility, a welcoming culture, plus the opportunity to give back to your community. 

About the role
The FA&P Analyst is responsible for handling day to day operations of FA&P Dept, weekly/monthly/quarterly forecast, monthly closing and variance analysis reporting & submission to global and annual budgeting. The work involves liaison between the commercial team (sales/customer care/marketing), factories and accounting team.

In this position you will manage :

Forecasting & Variance Analysis

·       Lead the monthly forecasting processes

·       Analyse regional business results to identify trends and/or financially significant variances and suggest corrective actions  to improve business profitability and growth.

·        Build and optimize FP&A processes and use financial forecasting and modelling techniques to project performance

·       Perform in-depth analysis of the group's performance on P&L, B/S, working capital efficiency, cash flow management, pricing and other key efficiency indicators.

 Business & Commercial partnering

·       Conduct scenario analysis to support strategic decision-making and evaluate the financial impact of various initiatives.

·       Oversee the preparation of timely and accurate financial reports, dashboards, and presentations to regional and senior leadership. Provide financial advisory support to the regions.

·      Support development of regional commercial business plan

 Budgeting

·       Lead the annual budgeting processes, working closely with cross-functional teams

About your Experience
You will have at least 5 year’s experience in an FA&P role,  have worked closely with commercial teams and be able to communicate effectively at all levels. A passion for data analysis and tech is a given.

·       Degree in Business, Finance or Finance Professional qualification.

·       HFM (Hyperion Financial Management) experience required.

·       Experience with PowerBI, will be a plus.

·       Deep understanding of a matrix organization and an ability to manage stakeholders from various functions

·       Good excel skills with experience in building database, reporting, financial models and forecast.

 Invenco by GVR benefits

Our people are the core of Invenco by GVR and we have a range of benefits which support you as an employee.

 In Malaysia our key benefits include:

·       Competitive and performance based pay

·       Global career opportunities and development

·       Enhanced leave policy paid parental leave & get your birthday off!

·       Medical insurance for employee and immediate family members and access to EAP services

·       Flexibility to balance your work-life in a way that's right for you

·       Variety of Employee Resource Groups and volunteer days

Interested?
We would love to hear from you – please click the link to the application page and apply today.

About Us

MON Co. is a development studio and publisher at the intersection of gaming, entertainment, and blockchain technology. Originally operating as LiquidX, MON Co. is the force behind Pixelmon, its flagship IP franchise, and MON Protocol, a cutting-edge Web3 platform. The company is led by a team of seasoned executives from top gaming and entertainment studios. MON Co. aims to deliver high-quality, engaging experiences across a variety of entertainment platforms, including games, digital content, and transmedia storytelling, as it bridges the gap between Web2 and Web3.

MON Co.’s ecosystem includes MON Protocol, which drives Web3 partnerships and tokenized gaming economies, and MON Ventures, which invests in emerging IPs and projects like Eternal League. With a growing community of over 1 million Pixelmon fans, a robust partner network of over 80 blockchain-native games, and a rapidly expanding portfolio, MON Co. is dedicated to shaping the future of entertainment for a global audience.

For more information on MON Co., please visit: https://www.mon.co

What You Can Expect To Work On

• Launchpool Program: Take a hands-on role in managing the correct planning, execution and development of the MON Launchpool program, coordinating with external partners, and internal teams.
• Define clear project scope, objectives, and deliverables while working closely with internal teams (product, marketing, development, tech, etc.).
• Coordinate efforts across engineering, product, compliance, and marketing teams to ensure alignment on project goals and timelines.
• Track and manage project timelines and KPIs, ensuring deadlines are met and deliverables are of high quality.
• Develop and manage relationships with external partners, such as partner projects. distribution and solution platforms, to promote project visibility and ensure smooth launches.
• Stakeholder Communication: Act as the primary point of contact for internal and external stakeholders involved in the project lifecycle.
• Manage investor, partner, and community communications related to project developments and launches.
• Risk Management: Identify potential risks throughout the project lifecycle and develop mitigation strategies to ensure projects stay on track.
• Conduct regular reviews and retrospectives to improve project processes and outcomes.
• Regularly communicate with senior management on project status, risks, and any required adjustments to the strategy.
• Deep Crypto Knowledge & Application: Leverage your expertise in crypto technologies, including blockchain, DeFi, and NFTs, to ensure that projects align with industry best practices and current market trends.
• Stay up-to-date with the latest trends in crypto and blockchain and provide strategic insights into emerging technologies that could benefit the company’s growth.

What You Need to Succeed

• 2-3 years of Project Management experience in the crypto or blockchain space.
• Strong deep knowledge of crypto technologies, including blockchain, DeFi, NFTs, and cryptocurrencies.
• Ideally some previous hands-on experience in launchpool programs, token launches, IDOs, or similar initiatives, with a proven track record of successful delivery (at least as a user)
• Solid understanding of tokenomics, smart contracts, and decentralized networks.
• Experience with project management tools (e.g., Jira, Trello, Asana, or similar).
• Excellent organizational and leadership skills, with the ability to manage multiple projects simultaneously.
• Strong communication skills, with experience in reporting to senior stakeholders and managing cross-functional teams.
• Ability to thrive in a fast-paced, ever-evolving environment with a high level of autonomy.
• Understanding of regulatory requirements and best practices in the crypto and blockchain industry is a plus.
• Experience in coordinating remote teams or working with international teams is an advantage.

• We Listen. Your voice, ideas, and suggestions matters to us, as we continuously evolve
• Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and teams. We are people you can be proud to work with
• On The Edge of Innovation. Working on the latest technological, social and financial trends that is web3 and blockchain
• Flat Organisation. our team is a community, we work together as a team from all levels in true decentralised spirit

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are now looking for an experienced Branding and Marketing manager who will support B2B branding and marketing initiatives, to be part of this exciting growth story across different markets in SEA.

Detailed strategic planning and tactical execution on how the Supermom’s B2B brand will be developed and shaped up in SEA is expected in this role, which includes all B2B marketing strategy which incorporates all aspects of B2B marketing planning and communications including managing marketing budget, developing right channel mix, digital channels, developing events sponsorships, creating marketing collateral and public relations.

We are seeking a dynamic Marketing Manager/Senior Executive to drive the success of our B2B marketing initiatives. The ideal candidate will excel at optimizing customer journeys, crafting engaging multi-channel marketing campaigns, and driving data-driven content strategies. With a strong focus on collaboration and innovation, you will lead event development, both online and offline, and champion public relations efforts to elevate our brand. Working closely with sales teams, you will create sales enablement resources that align with our brand's voice, values, and objectives, fueling growth and success.

Responsibilities:

1. Optimize the B2B customer journey by identifying friction points and conversion gaps, and create scalable, innovative solutions to enhance customer experiences. Collaborate with cross-functional teams to develop cohesive marketing messages, positioning, and assets that align with brand voice, values, and objectives. Work closely with sales teams to develop a sales playbook, incorporating aligned strategies and sales enablement resources.
2. Develop and execute multi-channel marketing communications strategies and campaigns (including advertising, PR, events, email marketing, association/channel partnerships and social media) to achieve business objectives. Manage the production and distribution of marketing materials, while monitoring performance and adjusting tactics as needed to optimize results.
3. Develop and execute data-driven content strategies that align with business goals and target audiences. Collaborate with cross-functional teams to create and optimize content for various channels (website, blog, social media, email, video), while monitoring performance metrics and exploring new formats and technologies to enhance engagement and lead generation. Identify and leverage new channels and technologies to improve the effectiveness of marketing communications strategies.
4. Plan and manage event development for both offline and online events, including concept creation, budgeting, logistics, promotion, and execution. Collaborate with internal and external stakeholders to ensure successful event outcomes that align with business objectives and enhance brand visibility.
5. Develop and execute public relations strategies to build and maintain a strong brand image, foster positive media coverage, and manage press relations. Collaborate with internal teams and external PR agencies to craft compelling stories, press releases, and media materials that effectively communicate the company's key messages and achievements.

• Driven, problem-solver with a passion for startups and mission-driven work.
• Relevant experience or aptitude for marketing management duties.
• Understanding of B2B marketing strategies and data-driven approaches.
• Experience in organizing events, copywriting, and basic design.
• Strong organizational, communication, and interpersonal skills.

What do we offer?

• Work hard, play hard office culture led by a multi-national workforce
• Team-based workplace dynamic with vibrant talent collaborating toward common objectives and goals

The Programme Manager is responsible for the design, coordination, execution and delivery in grant making in Asia, as well as contribute towards supporting the management of the programme and monitoring outcomes under the Purposeful Business Challenge. The PM is responsible for developing and managing strategic partnerships, as well as forging networks in Asia. The PM works closely with the Porticus Asia Regional Director, the Challenge Lead, and the Porticus Asia team as well as colleagues in other offices. Regional and international travel will be required for this position (up to 30% of the working time).

The systemic change objective of the Purposeful Business Programme is to creating a rewarding environment that de-risks and enables ambition and innovation for leaders, while building an accountability system that compels laggards to act. We partner with those developing the methods to assess the impact that companies have on people and planet. We incentivise businesses to contribute to the solution. We work with civic actors, financiers, and key regulators to hold businesses accountable to their commitments. By promoting ethical, values-driven finance – investment for profit and for purpose – we can channel more funds into solving the most pressing planetary and social issues of the century.

KEY RESPONSIBILITIES

Exploration

• Coordinate with the Challenge Lead in identifying opportunities for strategy-aligned partnerships under the programme, coordinate with the Porticus Asia Regional Director to manage regional exploration partnerships in Asia and where possible contribute to aligned sectors with clear attention to the learning cycle within which these ideas are developing.

Programmatic Contextualisation

• In collaboration with corresponding CL and Porticus Asia Regional Director, enables sense making when it comes to South east Asia specific decisions related to the Purposeful Business Challenge.

• Works towards building grant ideas that are regionally contextual, but globally relevant and cohesive to the Purposeful Business Challenge

• Works with global partners (many from the USA and EU) to ensure they are able to engage effectively in the SE Asia region, also building local partnerships.

• Participates in external platforms and events representing the regional presence of the Purposeful Business Challenge.

• Develops regional and Challenge related knowledge and participates in related expert networks.

• Continuously analyses opportunities, momentum, trends (particularly regulatory / policy)related to the Purposeful Business Challenge. .

Programme Design and implementation

• Develops grants that aim for systemic and lasting changes in alignment with the Purposeful Business Challenge strategy and leads the implementation of this strategy in the SE Asia region, including but not limited to:

- Applying meaningful participation approaches to the extent possible Grant making, from co-developing applications with prospective partners, to accompanying the implementing, monitoring progress against objectives and ensuring successful closure.

- Convening programme partners and other key stakeholders, particularly to build the field and enable shared learnings amongst partners and cohesion.

- Applying Gender and Inclusion lenses to grant development and management.

• Ensures cohesiveness between local partnerships in SE Asia and global partners within the Purposeful Business Challenge – help to drive global solutions locally, while ensuring local voices and solutions are brought to the global stage.

Storytelling

• Represents the SE Asia Purposeful Business programme internally and externally (e.g. at other funder events, on panels etc).

• Engages in relevant fora and champions the work of partners.

• Prepares communication material in collaboration with communication colleagues.

Building & Maintaining Relationships

• Builds and manages a trust-based external network of implementing partners and grantees, vets and conducts due-diligence on potential grantees.

• Manages partnerships and engages in dialogue on emerging and critical issues with diverse network in the SE Asia region.

• Understands the role and value of local SE Asian partners as contributing to the overall strategic intent of the Purposeful Business strategy.

• Contributes to annual reflection cycles, including to annual operational planning with input, discussion and managing the integration of learning objectives..

• Significant non-financial contribution to partners, such as capacity building on fundraising and identifying co-funders.

Porticus is seeking a Programme Manager to support and monitor the development and management of strategic programmes within the Strengthening our Societies Sector (SoS) in Asia. The PM is responsible for developing and managing strategic partnerships, as well as forging networks. Specific priority will lie under the People on the Move (PoTM) Challenge. The PM works closely with the Porticus Asia Regional Director, the Challenge Lead of PoTM, and the Porticus Asia team as well as colleagues in other offices. Regional and international travel will be required for this position (up to 30% of the working time).

Our People on the Move work focuses on Thailand and Malaysia as major destination countries for refugees, asylum seekers and migrants. Grant making under the People on the MOVE Challenge is delivered in the region through three global programmes: MOVE, Ignite and Immigration Detention.

The MOVE programme focuses primarily on collaborating with people with lived experience of migration as leaders and change-makers.

The Immigration Detention programme supports partners to reduce the use of arbitrary and inhumane detention through strategic promotion of alternatives.

The Igniting Workers Rights programme aims to ensure that migrant workers in a select number of regions have their labour and human rights respected, protected, and fulfilled, live in dignity and to their full potential.

KEY RESPONSIBILITIES

• Work closely with other regional Programme Managers in the Asia region and in the People on the Move teams as well as in coordination with the Challenge Lead to implement cross regional programmes, promote innovative and equitable grant-making practices and encourage learning.
• Coordinate with the Challenge Lead in identifying opportunities for strategy-aligned projects and programmes, coordinate with the Porticus Asia Regional Director to manage regional exploration grants in Asia and where possible contribute to aligned sectors with clear attention to the learning cycle within which these ideas are developing.
• Contribute to interregional engagement and collaboration by actively supporting Porticus as a learning organisation, by sharing knowledge, experiences across the matrix and sectors.
• In collaboration with the Porticus Asia Regional Director and the Challenge Lead, enable sense making when it comes to strategic decisions related to a challenge, programme challenge-related work or the sector. · Internally and externally represent the region, demonstrating knowledge of the region and context within which we work and identify possibilities for sectoral/cross thematic work, in shaping discourse within the ecosystem.
• Continuously analyse and monitor developments in the field to identify emerging trends, needs, gaps and opportunities in the region and/or challenge related topics.
• Support the management and implementation of the MOVE, Ignite and Immigration Detention Programmes in Asia, in collaboration and consultation with equivalent post holders in other regions and with the Challenge Lead.
• Identify and develop partnerships that aim for systemic and lasting changes in alignment with challenge and programmes strategies and lead the implementation of these programmes, including but not limited to:
•  Applying meaningful participation approach to the extent possible in all stages of the programme grant making from co-developing applications with partners to accompanying the implementing and closing.
• Support in convening programme partners and other key stakeholders.
• Support in applying sophisticated safeguarding and inclusion lenses to programme development and management.
• Contribute to increased evidence and learning about current practices in raising the quality and effectiveness of our work by supporting programmatic research and analysis, programmatic evaluations and share results and learnings internally and externally. · Identify opportunities for innovative, data driven, contextualised programmatic strategies that contribute to field building, (pushing the thematic discourse further), nurturing networks (outside of grants, with funders, thought leaders, practitioners and other system stakeholders), creating platforms and drawing in lessons and learnings (beyond reporting).
• Contribute to the knowledge base of Porticus by regularly sharing insights and knowledge coming out of the programmatic work internally and externally.
• Develop, strengthen and maintain strategic partnerships, in close cooperation with the Porticus Asia Regional Director and Challenge Lead.
• Build and manage trust-based strategic partnerships and engage in strategic dialogue on emerging and critical issues with diverse networks in Asia and globally.
• Understands the role and value of partners as contributing to the overall strategic intent.
• As part of the Challenge team, contribute to regular meetings, the organisation’s annual reflection learning cycles with input, discussion and apply learning for course-correction and future programming.
• Contribute and integrate non-financial contribution to partners such as capacity building on fundraising and identifying co-funders in grant management.

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

• Respond to client's issue and enquiries promptly through phone call, email, chat, and internal software
• Introduce and demonstrate the system to customers such as account registration, job posting and etc
• Responsible to escalate clients' issues to the sales team.
• Support the Account Manager by continuously showcasing positive & professional work attitude
   

About the job

As the world's largest research organization, Nielsen IQ is powered by talented creative scientists. Our Data Scientist Business Leaders come from diverse disciplines such as statistics, research methodology, mathematics, psychology, business, engineering, physics and demography. These professionals drive innovation, new product ideation, develops complex analysis and delivery of data insights to measure what consumers buy.

Responsibilities

• Own Data Science solutions for client requests and provide initial recommendations for complex client raised issues.
• Support Internal and External Clients with the understanding of Data Science design and methodology.
• Accompanied senior leaders meet with clients to understand business needs and help offer innovative solutions.
• Work on creating new solutions use cases, proof of concept and prototypes by exploring diverse data sets using tools such as python/r.
• Understand Nielsen products and services to suggest new solutions for client challenges.
• Collaborate with other Data Science team units.
• Automate and develop solutions for existing processes.
• Innovate and create out of the box solutions by leveraging large and diverse data sets and state of the art technologies.

To lead, develop and inspire the Com&In team and other functions in the store in increasing the home furnishing interest of the many people and creating demand for home furnishing solutions and know how in the local market. Accountable for the store layout, range presentation and store communication thereby contributing to positioning the IKEA brand as the leader in life at home.

RESPONSIBILITIES OF THE JOB

• Lead and inspire the KV Com&In team to use knowledge of IKEA home furnishing and people's life at home to grow the business.
• Partner with the store manager to stimulate and increase interest in home furnishing for all co-workers in the store.
• Be the creative leader by initiating and facilitating workshops to generate creative directions.
• Secure vitality and seasonality in the store by creating and implementing a store commercial calendar together with the store management team.
• Lead the KV Com&In team in securing relevant and inspiring range presentation solutions, an optimal store layout and effective and efficient store communication that builds the IKEA Brand and distances IKEA retailers from the competition.
• Secure that the commercial team has the right understanding of store layout, range presentation and store communication thereby contributing to the work method for range presentation.
• Contribute with knowledge of people's life at home and consumer shopping behaviour in the creation and implementation of the store business plan.
• Based on the national competence development plan, identify current and future business needs in order to recruit, develop and retain a high performing and passionate KV Com&In team.
• Lead and challenge the Com&In team to constantly take actions that exploit commercial opportunities both in the short- and long term.
 

The Data Processing Specialist is responsible for data coding and data input validation focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health, and Beauty Products). As a Data Processing Specialist at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner. This role is to support New Zealand market (CI). 

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

The Sales Lead for Malaysia is responsible for driving sales of GfK’s (by NIQ Company) retail audits and digital adhoc solutions with specific focus on point-of-sale within local domestic market. He/ she would also be effectively managing key client accounts to ensure overall client satisfaction with GfK (by NIQ Company) services, thereby achieving continuous revenue growth for the business.

Responsibilities: 

• Achieve country sales target and manage accounts with new and existing clients
• Strategize the business selling approach with focus on the Tech & Durables industry
• Identify and develop the growth opportunity values using GfK tracking data based on the client needs
• Analyze and present our data and findings in order to create a need to increase selling opportunities to existing and potential clients
• Establish and maintain excellent relationships with key decisionmakers within existing and potential clients
• Build and maintain C-suite level engagement to increase upsell opportunities
• Identify potential problems and propose pro-active solutions to meet client needs

The Key Account Executive (KAE) is responsible for assisting Key Account Manager in managing and developing set of key-account customers on national level. They’re responsible for achieving sales targets in the given customers. The Key Account Executive reports to the Key Account Manager and assist KAMs in effectively managing key customer accounts by providing support and executing strategies.

Responsibilities & Key Activities:

1. Customer Business Planning; Support KAM in preparing the CBP by providing market or outlets insight, sales reporting, and other operation information
2. Promotion Planning & Execution; Audit key monthly activities and POSM/premium executed as per guideline based on JUMP merchandiser photo/report and also during market visit.
3. Business Review & Market Visit; Conduct regular market visit to store level and gather feedbacks such as building rapport with store level, perfect store execution, OSA, outlet stock aging & competitor information, identify potential growth areas & opportunities and address immediate concerns.
4. Administrative; Provide administrative support i.e. order tracking, payment request, customer claim validation, stock return (EBPS), pricing maintenance & credit note (CN) submission to customers.

About Invenco by GVR
Invenco by GVR is a dynamic and innovative force in the world of technology-driven retail solutions. Born from the integration of various groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. We are a global team located in over 20 countries and are proud of our diversity. 

Our culture
But it's not just about technology; it's about people. At Invenco by GVR, we are crafting a global tech culture defined by transparency and open communication. We embrace agility, collaboration, and inclusivity within our teams. We look forward, welcoming change as we steer towards the future. At Invenco by GVR, we don't just adapt to change; we drive it, ensuring that our global team remains at the forefront of innovation.

Our people are working on new products and tech stacks that make people’s lives easier. We have a learning environment where we challenge the status quo and encourage a growth-mindset. There is a wide range of opportunities to develop your career across the globe.  We understand that life is a balance, and we offer flexibility, a welcoming culture, plus the opportunity to give back to your community. 

About the role
This a great opportunity for a motivated and experienced Accountant to join our high performing team. The role is responsible for handling day to day operations of the Finance Dept , monthly closing and reporting and assisting the Finance Manager in financial planning , annual audit and tax submission.  Liaison between customers , vendors , auditors, tax agents, bankers and other team members is a key part of the role.

 In this position you will responsible for :

• Timely, accurate month-end closing and financial reporting to the Finance Manager

• Accounting processes and tasks

• Liaison with external parties like external auditors, tax agents, corporate secretarial agents, local tax and government authorities where required as well as internal teams

• Compliance with all finance filing requirements, tax filing requirement (GST/WHT/CIT/…), audits, procedures and forms both statutory and internal

• Assisting in new processes and system implementation when required.

• Ensure compliance with relevant financial regulations, standards, and reporting requirements.

• Coordinating internal and external audits, ensuring accurate and timely provision of required financial information.

 About your Experience
You will have at least 5 year’s experience in a financial accounting role, with excellent communications skills and an ability to interact with all levels of management.

•       Degree in Accountancy/Finance or equivalent or degree in accountancy/professional qualification (or partially qualified accountant)

•       A broad range of accounting and commercial skills

•       Excellent analytical skills

•       Excel skills at Intermediate level.

 Invenco by GVR benefits

Our people are the core of Invenco by GVR and we have a range of benefits which support you as an employee.

In Malaysia our key benefits include:

·       Competitive and performance based pay

·       Global career opportunities and development

·       Enhanced leave policy paid parental leave & get your birthday off!

·       Medical insurance for employee and immediate family members and access to EAP services

·       Flexibility to balance your work-life in a way that's right for you

·       Variety of Employee Resource Groups and volunteer days

Interested?
We would love to hear from you – please click the link to the application page and apply today.

• Perform professional, full cycle internal audits at various Omron locations, including Headquarters, regional entities and factories, based on Omron’s philosophy and ethics as well as internal auditors' ethics code (IIA).
• Perform audit procedures, collecting data, reviewing and analysing audit evidence and evaluating risk areas of audited entities, based on facts and rational thinking.
• Pursues root causes of deficiencies and issues found during the audit and recommends countermeasures.
• Understands the internal auditing framework and can implement auditing procedures based on the framework.
• Possesses knowledge of accounting and IT general control (ITGC) that are necessary for internal audit and can conduct auditing based on them.
• Has knowledge of J-SOX self-evaluation procedure and audit framework based on J-SOX standard and can perform J-SOX audit accordingly.
• Has an understanding of various types of fraud and have ability to find risk and sign of fraud during audits and pre-audit data analysis.             
• Executes audit at the set quality level.

• Bachelor’s Degree in Accounting, Finance or equivalent. 
• IIA qualification (e.g. CIA, CISA) and CA qualification (MICPA, CPA, ACCA, ICAEW etc.) is an advantage
• Previous auditing experience at least 3-4 years 
• With Big 4 Internal Audit, Risk Management & Compliance experiences is an added advantage
• Maintains Omron and professional ethical standards and completes internal audit work in compliance with the OMRON Principles and the IIA’s Code of Ethics
• Works with integrity, discipline and objectivity
• High attention to detail and excellent analytical skills
• Ability to think objectively and demonstrate sound judgement
• Is able and keen to travel frequently to OMRON APAC location, at least for one week a month.
• Occasional participation in global audit / business consulting projects with a multinational team and flexibility to work across different time zones as and when necessary.
• Experience in a manufacturing company and manufacturing cost analysis is an advantage.
• Excellent English and report writing skills
• Experience of JD Edwards, or similar ERP system
• Work experience in multi-national and multicultural result-oriented business environment
• Work from Omron Electronics Sdn Bhd (Malaysia) - Damansara Utama, PJ

About us 

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Using technology, our team's core strengths are  in problem solving and navigating the most complex regulations and environments, creating some of the most innovative products in the world. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Key Responsibilities:

• Collaborate with hiring managers to understand staffing needs and develop effective recruitment strategies
• Conduct thorough screening and interviews to assess candidate qualifications, skills, and cultural fit
• Utilize various sourcing methods, including online platforms, networking, and referrals, to build a diverse and qualified candidate pipeline
• Manage the end-to-end recruitment process, from posting job openings to extending offers and onboarding
• Ensure a positive candidate experience by providing timely communication and feedback throughout the recruitment process
• Assist in the development and execution of employer branding initiatives to attract top talent
• Stay informed about industry trends and best practices in talent acquisition
• Collaborate with HR partners to ensure a smooth transition for new hires into the organization
• Maintain accurate and up-to-date records in the applicant tracking system (ATS)
• Provide regular reports and insights on recruitment metrics to enhance the effectiveness of recruitment strategies

• Bachelor's degree in Human Resources, Business, or a related field
• Proven experience as a Talent Acquisition Specialist or in a similar role
• Strong understanding of recruitment best practices and employment laws
• Excellent communication and interpersonal skills
• Ability to build relationships with candidates and internal stakeholders

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry!
• Fast moving, challenging and unique business problems
• International work environment and flat organization
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

Main Responsibilities

• Create EXCITEMENT in our product launches, workshops and events for our guests
• Assist in providing the best customer experience, including speaking to customers and offering advice on colour, fit, style and silhouette to best suit their needs
• Promote key styles/new arrivals and bestselling products to drive sales and conversion in-store to achieve sales targets
• Provide a seamless shopping experience and ensure all merchandize are available in all colours, sizes, and quantities on the sales floor
• Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms
• Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock take/stock count exercises.
• Cashiering duties managing the POS system to process payments, and process as any mall loyalty cards/vouchers
• To assist in processing and handling customer online returns/exchanges in-stores
• Establish rapport with potential and current customers to build strong regular customer base.
• Responsible for adhering to SOP for store maintenance, visual merchandising excellence, and housekeeping duties.
• Work with the store manager to drive sales performance

You should have / be

• A Love, Bonito ambassador with a passion for the brand and our products
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either!
• A performance-driven professional that drives sales through a customer-centric approach
• An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members
• A multitasker with the ability to work quickly in a fast-paced environment, and some degree of OCD towards tidiness
• A dependable co-worker who can work independently and proactively
• A self-starter, proactive and hands-on approach. Get it done right, and fast!

Hours

• Full-time: 45 hours per week, 5 days work week, morning and/or afternoon shifts/Fullshift
• All staff must be able to work on weekends/public holidays

Qualifications & Experience

• 1+ years of relevant work experience preferably in fashion/ retail company.
• No working experience but willing to learn are welcome to apply!
• Minimum SPM/ Diploma holder in Retail Management/Fashion or related fields.
• Strong interpersonal and communication skills, proficient in spoken/ written English and Malay/ Mandarin.

• Staff Discount
• Medical Card
• Annual Leave / Maternity leave / Birthday Leave / Medical Leave / Unpaid Leave

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.

WHAT YOU’LL DO:

• Assist the Relationship Manager in organising client events and programs to boost loyalty and satisfaction.
• Collaborate with Marketing and Operations to smoothly run client-focused programs.
• Act as a point of contact for clients, addressing inquiries and providing timely and effective solutions.
• Assist with Ad-hoc tasks as assigned, such as report/updates for C-suite

WHAT WE EXPECT OF YOU:

• Proven experience in a client-facing role, preferably within the insurance or financial services industry.
• Strong communication and interpersonal skills.
• Knowledge of health and wellness programs, with experience in organizing health-related events.
• Ability to manage a budget effectively.
• Results-driven with a focus on exceeding client expectations.

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Responsibilities:

• Provide comprehensive administrative support to the Managing Director/CEO, including managing their calendar, scheduling appointments, and arranging meetings.
• Prepare and organize documents and presentations for meetings, ensuring all materials are ready and available.
• Coordinate travel arrangements, itineraries, and accommodations for the Managing Director/CEO.
• Serve as a point of contact between the Managing Director/CEO and internal/external stakeholders.
• Conduct research and gather information as needed for projects and presentations.
• Handle confidential information with integrity and discretion.
• Assist in drafting and reviewing communications, including emails, reports, and correspondence.
• Participate in the planning and preparation of departmental budgets and expenditures.
• Support the Managing Director/CEO with special projects and initiatives as assigned.
• Ensure the efficient operation of the executive office and streamlining of processes and procedures.
• To manage communications and assistance to Board of Directors.

Job Requirements:

• Bachelor's degree in Business Administration, Management, or a related field.
• At least 3-5 years of experience in an executive assistant or similar role.
• Exceptional organizational and time-management skills.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite and other office management software.
• Ability to handle sensitive and confidential information with discretion.
• Strong interpersonal skills, with the ability to interact effectively with a diverse range of individuals.
• Proactive and able to work independently with minimal supervision.
• Excellent problem-solving skills and attention to detail.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction. 

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.  

Responsibilities and Duties

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
• Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
• Provide web-based training to user groups to support organisational adoption
• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
• Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Maintain current functional and technical knowledge of Dynatrace products and services
• Help to document best practices in developing and using Dynatrace
• Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
• Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

We are seeking an experienced Organizational Change Management (OCM) Lead for an S/4 HANA transformation project with following key responsibilities: 

• OCM Strategy Implementation: Implement the global OCM strategy tailored for the S/4HANA project, aligned with client executives. Ensure OCM activities are aligned with deployment timeline and parallel projects.
• Change Management Plans: Plan and execute Change Management-, Training-, Communication-, and End User adoption activities.
• Change Impact Assessment: Address and manage changes in business processes, systems, technology, job roles, and organizational structures.
• Stakeholder Management: Analyze and manage stakeholders according to their needs and project timeline.
• Guidance and Mentoring: Provide expert guidance and mentorship to global and local project members on change management principles and practices.
• Monitoring and Reporting: Establish frameworks for monitoring and reporting on Change Management activities, including readiness assessments. 
• Collaboration: Work closely with cluster team and affiliates to ensure that change management efforts are integrated into all aspects of the project.
• Risk Assessment: Conduct risk assessments related to change initiatives, identify potential obstacles and develop mitigation strategies.