We are looking for a highly driven Manager, People Partner who will partner with our foodpanda business teams to deliver excellent employee experience, develop and execute the organizational agenda and people plans with the ultimate goal to achieve business results and employee experiences.

You rapidly build relationships can synthesize business priorities and are a catalyst to identify and deliver people programs to support these priorities. With support from the People Team, you will identify and execute people programs encompassing performance and talent management, organizational development and change, workforce and compensation planning, employee engagement and retention, and end-to-end employee experiences. You are comfortable working with data and people metrics to deliver deep talent insights that support business decisions. You will be the change advocate for the rollout of people initiatives, ensuring business adoption and engagement. 

Responsibilities

Performance and Talent Development and Management: 

• Drive talent planning and succession planning exercises.

• Facilitate performance review sessions, and provide guidance and coaching to leaders on managing performance and feedback discussions.

• Conduct training needs analysis, propose training plans, and execute end-to-end training programs that meet business priorities and employees’ professional development needs.

Organizational Development and Change: 

• Execute the rollout of culture, inclusion, and diversity initiatives to increase organizational effectiveness.

• Manage organizational changes in an agile fashion, getting buy-in and commitment, understanding the impact on employees and bring them along the change journey through communication and enablement.

Workforce and Compensation Planning: 

• Serve as the cross-functional partner in aligning business needs, and workforce planning processes.

• Guide leaders in making rewards decisions using performance and business data and insights, and in alignment with our total rewards philosophy and market competitiveness

Employee Engagement and Retention: 

• Leverage data and insights, propose and track action plans to address and improve engagement.

• Analyze attrition data to identify trends and correlations, and make recommendations to increase talent attraction and retention rates.

Employee Experiences and HR Service Delivery: 

• Deliver excellent employee experience through seamless and efficient management of each step of the employee life cycle, from onboarding to career transitions.

• Provide insights on requirements for critical HR and technology projects, support business case scenarios to drive the betterment of employee experience and HR service delivery.

• Review current processes and policies in place and ensure that corresponding processes and policies are in alignment across the board.

• Create and/or make updates to existing processes and policies by showing reference to the employment act, any Malaysian Employers Federation (MEF) related case studies and/or with employee experience in mind.

NIQ is seeking a dynamic and experienced lawyer with 6 to 8 years of post-qualification experience to join our in-house legal team as Legal Counsel for the Asia Pacific region. This is an exciting opportunity to work in a fast-paced, diverse region, providing legal support across a wide range of matters. The role will focus primarily on Southeast Asia, Korea, and Japan, while also supporting other markets as needed.

Key responsibilities:

• Draft, review, and negotiate a variety of agreements, including Master Services Agreements, License Agreements, and Non-Disclosure Agreements, in line with global standards.
• Advise on a range of legal matters, including disputes, employment law, corporate governance, and day-to-day legal inquiries from NielsenIQ's operations in the Asia Pacific region.
• Manage external counsel for litigation and dispute resolution, providing strategic oversight and ensuring effective evidence procurement.
• Support internal functions like HR and Finance with timely, practical legal advice, ensuring compliance with privacy laws and data protection regulations, including PDPA and GDPR.
• Independently manage a high-volume workload, prioritizing tasks and knowing when to escalate complex issues to the Chief Regional Counsel or relevant business leaders.

Tasks:

1. Internal & External Communication/Follow-up Tasks

• Coordinate with colleagues to update the latest information in Excel, Word documents, and PowerPoint slides.
•  Communicate externally (e.g., Proton, Honda) to obtain and update the latest information (e.g., organizational charts)

2. Business development activity

• Conduct market research: Identify potential customers by gathering information from news sources and receiving insider insights from colleagues. Create presentation slides and deliver presentations accordingly.

3. Documentation handling

• Support in preparing both soft copy and hard copy versions of agreements.

4. Sales & commercial related activity

• Regularly gather information from each business unit and compile an acquisition summary slide. This slide should include details such as awarded projects, SOP (Start of Production), parts sold, prices, as well as conduct simple calculations for the value per car and projected lifetime sales.
• Assist in collecting data and creating slides for business reports, incorporating charts, bars, and other relevant visual presentations

5. Dept administration function

• Assist in confirming the Fixed Asset Listing to ensure all assets listed have barcodes attached.

Projects:

1. Quotation handling

• When company events involving OE occur, it's necessary to engage with Bosch vendors, negotiate for lower prices, and prepare relevant documentation for the claiming process (e.g., for food catering, advertising materials for the event).

2. Business operation

• Coordinate events that involve employees from Singapore, Indonesia, Vietnam, Thailand, and Malaysia, fostering collaboration and strengthening our business operations across the region.

3. Customer services/ management

• Assist in greeting guests and resolving their issues whenever our department holds events or when senior executives visit.

4. Automotive research

• Conducting market research and contribute to the preparation of presentation slides aimed at expanding our business.

Key responsibilities of this position include but not limited to research, design, develop and maintenance of engineering and manufacturing software solutions. Collaborate with users and development team in the entire software development lifecycle. Ensure all software solutions meet the organization’s high-quality standards.

Key responsibilities of this position include but not limited to research, design, develop and maintenance of engineering and manufacturing software solutions. Collaborate with users and development team in the entire software development lifecycle. Ensure all software solutions meet the organization’s high-quality standards.

1. Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.
2. Handle support & logistics for training activities including training materials, venues and equipment
3. Design and apply assessment tools to measure training effectiveness
4. Organize, develop or source training programs to meet specific training needs
5. Develop training aids such as manuals, FAQ’s and handbooks
6. Monitor adherence to the established training programs to ensure standard work in the training programs.
7. Document feedback and audit results to help the training department identify strengths as well as area of improvement.
8. Administrative support for IMS documentation and audits.
9. Follow up on training programs post training assignment and coordination of presentation if needed.
10. To connect with stakeholders on training required and working with the Technical Skill Development team members in realizing the request

Position Summary:

The Sustaining Program Manager (SPM) leads & drives deliverables through Sustaining Core Team (SCT) with full program/s ownership by prioritizing resources to ensure sustaining products (higher volume products) consistently meet volume requirement, quality & reliability, engineering KPI and cost goals.

Responsibilities:

• Obtain customer-specific product requirements, assess and recommend engineering solutions, upon approval from SCT, drive execution to meet customer requirements in a timely manner.
• Define and drive product recipe ramp and depletion strategy that meets overall customer and WD business needs.
• Accountable and focal point to overall product cost for sustaining products with finance collaboration to define optimized product cost strategy and drive execution.
• Establish and maintain a business process to ensure support from product cost (sub category) owners to deliver to BCP commits.
• Collaborate with KPI owners to align and rationalize roadmaps ensuring consistent product strategy and execution.
• Monitor overall engineering KPI performance and support KPI owners to address gaps vs plan.
• Collaborate with quality team to define and prioritize product quality improvement strategy.
• Monitor overall quality KPI performance and support quality team to address gaps vs plan.
• In event of quality stop order, execute SSO process and lead core team to define containment, disposition, drives root cause and corrective actions that meet optimized business objectives.
• Participate in new product Manufacturing Readiness Review (MRR) and approve product release to assume product ownership in LVM.
• Participate in new product KPI underpinning strategy and ensure all KPI and cost roadmaps are aligned to execution capability in HVM. 

Requirements:

• Bachelor's degree or higher with Engineering related majors
• Minimum of 5 years’ experience and proven record in program or project management leadership position
• Experience with Semiconductor Packaging & PCBA (SMT) manufacturing and test processes.
• Familiar with Product Life Cycle and new product development processes
• Proven track record on people development & management; building, mentoring and inspiring a team
• Ability to manage multiple projects and priorities, and to interact with a diverse group of individuals in a very fast and dynamic environments
• Ability to drive change and improvements within the team
• Result oriented leader
• Strong computer skills including MS Office products, MS Project and etc.
• Excellent communication skills, including written, verbal and presentation skills
• Strong in strategic planning and also Risk/Critical management skills
• Good problem solving and decision making, Pro-active & initiatives and strong sense of accountability

Engineer under Product Development Team will be responsible for Platform (SSD) Test Development activities in relation to NPI Product Test Development. Scope of engineering work encompasses following:

• Participates in designing a complete comprehensive framework of Functional Product Test Plan for any specific Memory or SSD product (SATA,SAS,PCIe).
• Participates in designing processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility.
• Conceives system interfaces and business application prototypes. Identifies, analyzes and resolves system design weaknesses.
• Influences the shaping of future products by contributing to the framework (architecture) used across multiple products or systems.
• Participates in designing, developing, and implementing effective methods of testing and troubleshooting systems and equipment for NPI phases of product development and manufacturing.
• Provides multi-layered technical expertise for next generation initiatives.
• Prepares test and diagnostic programs, designs test fixtures and equipment, and completes specifications and procedures for new products.
• Plans the labor, schedules, and equipment required for testing and evaluating standard and special devices.
• Participates in evaluating test strategy to best fit the quality-of-test for new product
• Develops Product characterization parameters by using test platform or instrumentation
• Performs analytical study by using statistical tools – SPC/MiniTab/JMP, conduct FMEA, custom DOE, prepare and liaise with other support Engineering groups for efficient manufacturing test platform
• Develops/modifies tools to aid test development using scripting languages such as C++,Python
• Publish Whitepaper(s) on area of Test Specialization
• Analyzing, troubleshooting and fixing issues discovered by internal test teams or by customer use of the products.
• Representing the team in one or more multi-disciplined engineering core team(s).

POSITION SUMMARY

The Senior Finance Manager is a trusted business partner to the Country General Manager and has a rich element of interaction with the Event Directors for the provision of financial analytics to aid in sales, marketing, and commercial decisions on the portfolio of events within the geography of its operations.

As part of the ASEAN Finance Leadership charter, the Finance Manager would be empowered to instil accountability, transparency, and innovation through the application of sound Financial Analytics and Business Intelligence tools and to support the business within the jurisdictional compliance framework.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Analysis of month end close reporting ensuring accuracy of reported figures.
• Provide reconciliation and commentary where required on reporting gaps identified and business explanations on variances.
• Proactive reporting and systems update on monthly rolling forecast, calling out risks and opportunities.
• Actively engage with business stakeholders and participate in yearly budget roll up.
• Facilitate and assume a pivotal role for Informa Long Range Planning (LRP) and stewardship of finance strategies.
• Working Capital management and cashflow requirement planning and analysis.
• Financial management and Event’s P&L portfolio reporting matrix.
• Provide feedback on month end reporting improvement to the Asia Shared Services Center Hong Kong (ASSC HK).
• Provision of reporting requirements as requested by Group Finance.
• Provision of P&L and Balance Sheet analytics.
• Assume any other tasks as and when required.

Compliance and Reporting

• Liaise with External Auditors to manage yearly statutory audit requirements.
• Liaise with Tax Agent to ensure timely filing and submission of VAT and Corporate Income Tax.
• Liaison with ASSC HK for all month end reporting requirement.
• Escalate compliance on non-conformance or findings in a timely manner.
• Provide support on Internal Audit activities and queries.
• Robust understanding and enforcement of the Country Delegated Authority.
• Adherence to and enforcement of Group Policies (Reporting, Tax, Treasury, Legal).
• Ensure the operations of the business are complying to the local Acts and Laws.

This position requires the individual to take full responsibility for developing and maintaining the test platform system software, including developing a new feature, debugging an existing release, and working on any test-platform-related issues reported by the factory equipment engineering team. He will also be involved in various R&D projects relevant to testing.

• Responsible for respective Memory (NAND) & Platform (SSD) Test Development activities in relation to NPI Product Test Development. Scope of engineering work encompasses following
• The individual will interface with design, process, test, and reliability & global Product engineering team to solve problems and will sustain products with cost reduction and yield improvements
• Drive end to end development including defining test flow, screens to deliver very high quality OEM products.
• Participates in designing a complete comprehensive framework of Functional Product Test Plan for any specific Memory or SSD product
• Participates in designing processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility.
• Conceives system interfaces and business application prototypes. Identifies, analyzes and resolves system design weaknesses.
• Influences the shaping of future products by contributing to the framework (architecture) used across multiple products or systems.
• Ensures standard and compliance for test program buy-offs and product qualification related to test;
• Ensures  team  capability to deliver Failure  Analysis of product yield  improvement to meet yield and QUALITY targets;

Engineer under Product Development Team will be responsible for Platform (SSD) Test Development activities in relation to NPI Product Test Development. Scope of engineering work encompasses following:

• Participates in designing a complete comprehensive framework of Functional Product Test Plan for any specific Memory or SSD product (SATA,SAS,PCIe).
• Participates in designing processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility.
• Conceives system interfaces and business application prototypes. Identifies, analyzes and resolves system design weaknesses.
• Influences the shaping of future products by contributing to the framework (architecture) used across multiple products or systems.
• Participates in designing, developing, and implementing effective methods of testing and troubleshooting systems and equipment for NPI phases of product development and manufacturing.
• Provides multi-layered technical expertise for next generation initiatives.
• Prepares test and diagnostic programs, designs test fixtures and equipment, and completes specifications and procedures for new products.
• Plans the labor, schedules, and equipment required for testing and evaluating standard and special devices.
• Participates in evaluating test strategy to best fit the quality-of-test for new product
• Develops Product characterization parameters by using test platform or instrumentation
• Performs analytical study by using statistical tools – SPC/MiniTab/JMP, conduct FMEA, custom DOE, prepare and liaise with other support Engineering groups for efficient manufacturing test platform
• Develops/modifies tools to aid test development using scripting languages such as C++,Python
• Publish Whitepaper(s) on area of Test Specialization
• Analyzing, troubleshooting and fixing issues discovered by internal test teams or by customer use of the products.
• Representing the team in one or more multi-disciplined engineering core team(s).

• System Administration: Manage and maintain server environments, ensuring high availability and performance. Troubleshoot and resolve system issues promptly.
• Coding and Automation: Develop and maintain automation scripts and tools in Python to improve operational efficiency and reduce manual intervention.
• UNIX Scripting: Write and optimize UNIX shell scripts for monitoring, alerting, and automation of routine tasks.
• Collaboration: Work closely with development teams to implement reliable systems and applications, providing insights on best practices for reliability and performance.
• Incident Response: Participate in on-call rotations and respond to incidents, performing root cause analysis and implementing preventive measures.
• Documentation: Create and maintain documentation for system architecture, processes, and troubleshooting procedures.
• Continuous Improvement: Identify opportunities for process improvement and implement solutions to enhance system reliability and performance.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in system administration and managing Linux/UNIX environments.
• Strong coding skills in Python and experience with scripting languages.
• Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack).
• Excellent problem-solving skills and ability to troubleshoot complex systems.
• Strong communication and collaboration skills.

Business Development Executive – Phone Pitch pro max

Why we’re built different: Trueventus organizes over 100 market-leading B2B events every year. At our events we create the environments which allow business to flourish. Our knowledge of the communities we serve, our ability to attract the right people and our skill at curating the physical space and creating memorable experiences bring thousands of like-minded people together. It is this shared experience and the opportunities to make human connections which allow businesses to grow.Player we want on the squad: Main Character mindset with a drive to look for sales and think fast on the call. Not afraid to pick up the phone and PITCH new events to clients. Eats rejections for breakfast and keeps that energy 24/7. Hustle like a champ’, stay hungry for sales and devour. We want the real ones only – no half-stepping here. Time to secure that bag.

Stuff we’ll notice if u don’t do:

• Be a Commission Hungry, Deal-Seeking, Profit thirsty Sales Exec
• Do Market Research on Industry knowledge, Companies and Job titles. Understanding market trends.
• Time to level up with some serious lead generation at least 100! Let's crush it daily and stay ahead of the game with a smart plan.
• Dial up the energy every day, reaching out to a solid flow of potential clients at least 150 and showcasing our value with enthusiasm.
• Email minimum 10 clients with the product materials.
• Follow-up with clients and secure the bag
• Adhere the sales process closely
• Always ask for the sale during each call back with clients.
• Able to handle pressure, work fast-pace and learn fast
• Able to handle rejections like a G.O.A.T
• Work Mon-Fri, 8.30am - 5.30pm.
• Be punctual cause if you late, your sale will be late. On the phone 8.30am sharp cause your clients are waiting.
• Achieve monthly Sales KPI.

Job Perks that are lit

• Opportunities to Travel to events around the world
• Monthly team building/outing upon hitting company target.
• Yearly 1 week off cause Christmas.
• Work life balance cause we don’t work on weekends
• Comms in USD
• RM 3,000 Basic + Comms
• Great work culture
• Training provided.

Vibe-Check

• Min. qualifications Diploma
• ABLE TO CONVERSE IN ENGLISH IS A MUST!!!
• Zero fears in calling clients and pitching
• Fast learner
• Able to take the heat
• No issue travelling overseas

Vibe-Check

• Min. qualifications Diploma
• ABLE TO CONVERSE IN ENGLISH IS A MUST!!!
• Zero fears in calling clients and pitching
• Fast learner
• Able to take the heat
• No issue travelling overseas

About Us:
We are excited to launch a new mobile app that focuses on tracking and analyzing driving behavior. To ensure the app's functionality and reliability, we are seeking app testers who are willing to test the app by driving and providing valuable feedback on the user experience.

Key Responsibilities:
- Test our newly launched app designed to monitor driving behavior.
- Conduct thorough tests by driving with the app active to assess its functionality, performance, and accuracy.
- Provide detailed feedback on user experience, app interface, and overall performance.
- Participate in various driving conditions (urban, rural, highways) to ensure comprehensive testing.
- Collaborate with the development team to offer suggestions for improvements based on real-world testing.

- Valid driver's license and access to a vehicle.
- A smartphone capable of running the app (iOS or Android).
- Willingness to drive regularly to test the app under different conditions.
- Basic understanding of mobile apps and ability to report issues clearly.
- Strong attention to detail and commitment to providing valuable feedback.
- can start immediately

Compensation
- Incentive-based compensation for each completed testing cycle and feedback provided.
- Flexible schedule based on your availability for testing.

How to Apply: Interested candidates should submit their application along with a brief explanation of their driving habits and why they would be a good fit for this role. Testing will begin shortly after the app launch, and testers will be compensated based on completed tests and feedback.

PRISM+ is looking for a reliable Ceiling Fan Installer who is concerned with customer satisfaction and transporting goods in a safe, timely manner. The Ceiling Fan Installer will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team to ensure that the items are complete, packed correctly, safely delivered and set up for the correct client. To succeed as a Ceiling Fan Installer, you should be polite and prompt with a commitment to providing our clients with an excellent experience. You should be thorough in ensuring orders are properly fulfilled, committed to working safety, and passionate about satisfying clients.

• Loading, transporting, and the items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Providing excellent customer service, answering questions, and handling complaints from clients.
• Assessing the site where the ceiling fan is to be installed to assess the space and determine the most appropriate location for the fan.
• Ensure that the ceiling is strong enough to support the weight of the fan.
• Installing and assembling the ceiling fan, wiring it to the electrical system, and mounting it securely to the ceiling safely and efficiently.
• Test the ceiling fan to ensure that it is functioning properly and that there are no electrical or mechanical issues.
• Clean up the site after the installation is complete, including removing any debris or packaging materials.
• Provide advice and guidance to the customer on how to use and maintain the fan, as well as answer any questions the customer may have about the installation process and the products.
• Provide a comprehensive range of electrical services, including but not limited to pulling electrical wires, installing power switches, and any other electrical works tasks.
• Provide excellent customer service, answering questions, and handling complaints from clients.
• Abiding by all transportations laws and maintaining a safe driving record.
• Daily reporting and weekly reporting to direct manager.
• Other tasks, when required by the immediate supervisor.

• Experienced in installation, maintenance, troubleshooting and repairing of a ceiling fan is a bonus

• Handyman experience will be an advantage
• Ability to walk, drive, lift and carry heavy items for extended periods
• Basic command of English, spoken and written
• GDL driving license is required and able to drive Van
• A minimum of 1-year experience is preferred
• Comfortable with 5.5 days work week (Monday to Saturday, 9am to 6pm)

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Incentives and commission
• OT pay
• Annual increment
• Performance bonus
• Career progression

This position is also responsible for managing employee onboarding, offboarding, maintaining accurate and up-to-date HR systems, and overseeing work permit applications. Additionally, the role involves coordinating essential documentation for payroll processing and providing ongoing HR support to ensure seamless operations and compliance with company policies and regional regulations.

·         Screen resumes, conduct initial interviews, and assess candidates’ qualifications, skills and cultural fit.

·         Coordinate and schedule interviews with hiring managers and candidates and facilitate the interview process.

·         Extend job offers to the selected candidates, negotiate terms and conditions of employment and coordinate the onboarding process.

·         Source candidates through various channels, including job boards, social media, professional networks and referrals.

·         Be a point of contact between the candidate and the company during the selection process

·         Assist line managers to identify and hire candidates with the right set of competencies within acceptable time frame and work within the approved budget.

·         Track hiring metrics including time-to-hire, time-to-fill and source of hire.

·         Assist with coordination of documentation for payroll department i.e new hires, leavers including leaver’s final dates, leave balance, leavers letter, absences, bonus, and leaves.

·         Coordinate non-local work permit applications and renewals from end-to-end visa management processes such as Employment Passes (EP), Dependent Passes (DP), Special Passes, Long-Term Social Visit Passes, Permission to Work (PTW).

·         Manage the onboardings of all new employees including issuing offer letters, and contract of employment and the associate pre-employment checks (including references).

·         Manage vendors and internal processes for employee benefits (i.e. insurance renewal/addition, dependents registration, termination for resignees, staff movement updates, and claim submission for (GHS/GPA/GTL)

·         Manage employee records and updating HR Databased including: change of addresses; bank details; marital status and emergency contacts, new hires information, terminations, reporting lines.

·         Prepare letter for Transfer, Redesignation, change of reporting line, Confirmation, Resignation, Verification, Promotion, Salary increment/adjustments, Retirement, contract extension.

·         Engage in HR projects and initiatives aimed at improving the employee experience and enhancing organizational effectiveness.

·         Degree or Diploma in Human Resources/Business Management/Business Administration

·         Strong understanding of HR principles and practices.

·         At least 2- 3 years of relevant working experience as Human Resources Generalist

PRISM+ is looking for a reliable Ceiling Fan Installer who is concerned with customer satisfaction and transporting goods in a safe, timely manner. The Ceiling Fan Installer will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team to ensure that the items are complete, packed correctly, safely delivered and set up for the correct client. To succeed as a Ceiling Fan Installer, you should be polite and prompt with a commitment to providing our clients with an excellent experience. You should be thorough in ensuring orders are properly fulfilled, committed to working safety, and passionate about satisfying clients.

• Loading, transporting, and the items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Providing excellent customer service, answering questions, and handling complaints from clients.
• Assessing the site where the ceiling fan is to be installed to assess the space and determine the most appropriate location for the fan.
• Ensure that the ceiling is strong enough to support the weight of the fan.
• Installing and assembling the ceiling fan, wiring it to the electrical system, and mounting it securely to the ceiling safely and efficiently.
• Test the ceiling fan to ensure that it is functioning properly and that there are no electrical or mechanical issues.
• Clean up the site after the installation is complete, including removing any debris or packaging materials.
• Provide advice and guidance to the customer on how to use and maintain the fan, as well as answer any questions the customer may have about the installation process and the products.
• Provide a comprehensive range of electrical services, including but not limited to pulling electrical wires, installing power switches, and any other electrical works tasks.
• Provide excellent customer service, answering questions, and handling complaints from clients.
• Abiding by all transportations laws and maintaining a safe driving record.
• Daily reporting and weekly reporting to direct manager.
• Other tasks, when required by the immediate supervisor.

• Experienced in installation, maintenance, troubleshooting and repairing of a ceiling fan is a bonus

• Handyman experience will be an advantage
• Ability to walk, drive, lift and carry heavy items for extended periods
• Basic command of English, spoken and written
• GDL driving license is required and able to drive Van
• A minimum of 1-year experience is preferred
• Comfortable with 5.5 days work week (Monday to Saturday, 9am to 6pm)

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Incentives and commission
• OT pay
• Annual increment
• Performance bonus
• Career progression

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As a Senior Commercial Executive, our consultants:

• Establish to be a strategic partner to our local (and regional) clients
• Are an internal and external innovation agent. Drive change for faster reaction to changing market requirement.
• Are experts in their market (industry, products, channels etc.)

In this role, you will:

• Understand and work with POS-related data with the client (gfknewron market, possibly also predict and/or consumer) and is the central point of contact
• Ensure effective and efficient client training and onboarding of new customers.
• Educate customers about the most relevant features/functionalities for their specific business needs.
• Drive adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals
• Drive regular gfknewron usage with stakeholders in the client organization
• Is a market expert for the handled category / industry segment
• Deliver insightful high-level presentations and actionable recommendations to our clients
• Coordinate client services locally (and regionally)
• Co-identify leads for cross sell and upsell opportunities with the client
• Help to improve renewal rate by demonstrating clear business outcome and value                                                                                                                   

Internal

• Certified CSM (minimum gfknewron market) and knows the POS proposition in detail
• Build solid market and deep POS knowledge
• Ensure to be updated on relevant knowledge and has deep understanding of platform offerings
• Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborate with account management at the pre-sales and renewal stages, co-identifies sales leads
• Collaborate with other business unit teams to identify opportunities for strategic assignments

In this role you will:

• Secure functionality of the logistics automation systems on a day-to-day basis. Responsible for the mechanical/electrical performance and troubleshooting of the automated equipment’s in the unit.
• Coordinate work of suppliers and supervise the assigned maintenance activities, repair, shut downs etc.
• Provides support during the introduction of new equipment and modifications of existing ones from the development of specifications, cooperations with suppliers and final installation.
• Acting as a key escalation point and being the focal point for automation related topics.
• Coordinate maintenance activities, planned repairs,  reactive repairs, and recovery process of the automated equipment.
• Develop and ensure the local operations team is trained with user basic knowledge.
• Diagnose mechanical and/or electrical potential problems and propose corrective actions.
• Creates reports relevant to activity as agreed in the unit.
• Drive and lead improvement projects.
• Responsible for spare part management and stock.
• Contributes at projects and initiatives connected to improving the unit operational performance.

• Conduct business requirement gathering to assist HR Business Partners to develop a comprehensive and effective job design, organisation structure and job description.
• Coordinate and manage organisational development programmes (e.g. trainings, corporate social responsibility, townhalls, employee engagement, etc.) for the group to ensure seamless coordination from pre-event until post event.
• Monitor and manage the development of the talent pool that are part of the Employee Development Programme.
• Manage and effectively coordination with learning institutions on partnership programmes for internships and business scholar programme.
• Collaborate amongst the HR community and stakeholders in the group of companies in driving HR projects and organisational initiatives.
• Constantly monitor and provide visibility on measurements that HR function tracks to ensure compliance and progress (e.g. JEF, Training Bond, Government Claims, etc.)
• Identify areas for improvement and make the necessary recommendations to enhance the efficiency and effectiveness of the workforce as well as the HR Function.

Job Description:-

1. Assist in verifying all supplier invoices or others have been approved, processed and taken into accounts timely and accurately for closing purpose.

2. Assist to process payment to all approved supplier invoices within the credit term and in accordance with approved procedures.

3. Perform creditor reconciliations for suppliers to ensure all transactions have been properly taken up and to detect error.

4. Ensure filing is done timely and properly for easy retrieval of information.

5. Assist in administrative activities and/or undertake special assignment to learn more about accounting and office operations.

6. Perform any other task and assignments as directed by the Management from time to time.

Rewards & HR Operation

• Gather, record, and provide periodic reporting and analysis of attendance tracking of employees, including all leaves types, and absenteeism.
• Responsible to respond to staff inquiries regarding HR-related matters.
• Responsible for creating & update employee profiles, data, and all other records in HR Avenue (HR System) as when required.
• Work as a team on all HR engagement activities.
• Prepare all types of HR letters & Forms as requested (e.g. offer letter, acceptance of resignation, employee verification, BAU, checklist, etc.)
• Handle personal files, from scanning and uploading to the filing.
• To perform any other tasks and assignments as directed by the immediate manager from time to time.