NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

Acts as point-of contact between Operations and internal client services / clients to manage E2E operational queries and support to clients. Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

Responsibilities

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
•  Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Acts as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team
• Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

YOUR RESPONSIBILITIES WILL INCLUDE

• Establish and maintain a strong working relationship with our key Commercial stakeholders and create understanding of needs, complexities, impact and opportunities to support decision making.

• Provide leadership and coordination for the Commercial Business Intelligence area within a large-scale business transformation project across the Asia Pacific Region; up to 20% project-related travel (estimated through 2026).

• Capture data-related requirements such as entity, source(s), data availability, data quality, pain points, volume, speed of ingestion, latency, security and estimate the business value of meeting these requirements.

• Identify and present opportunities for Business Intelligence solutions and modelling improvements.

• Facilitate change management activities such as solution adoption, empowering users, and learning, to enable the organisation to realise the full potential of its data in combination with technology.

• Promote expertise in the functional areas of the business for users to develop their own reports and analytics, driving adoption of BI capabilities throughout the organization.

• Ability to operate with limited supervision, exercising independent judgement, initiative and tact.

• Perform role as project manager for selected projects (small to medium-sized).

• Guide less-experienced Business Intelligence Analysts and Data Professionals in other disciplines, demonstrating the ability to lead, influence, and collaborate across diverse global cultures.

1. To perform sanitation, pest control and fumigation operation in order and are done accordingly as per SOP specifications and requirements.
2. To execute proper Housekeeping and Compliance to the standards required by the company and the industrial practices.
3. To complete all pest control record and report timely.
4. To follow Health and Safety work procedures and practices rules, as per the safety regulations required.
5. To ensure necessary PPE been issued to workers and take necessary measurements to prevent unforeseen industrial accident.
6. To perform any other tasks and assignments as directed by the management from time to time. 

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

a) Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Alert the customer team pro-actively in case of deviation and propose backup solutions
• Integrate manually, in dedicated IT solution, the Transport Request, if necessary
• Arrange alternative in case preferred carrier is unavailable
• Take corrective actions in case of missing pre-alerts
• Receive and control customer bookings according to the processes in place
• Check optimizations from optimizer if applicable, propose consolidation options.
• Report on data quality
• Provide clarifications and/or missing information
• Communicate & confirm arrangement to origin

b) Deliver Customer Satisfaction

• Manage and supports order management to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• Provide his/her expertise in transportation management

c) Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding 3PL performance

d) Manage operational quality

• Receive non-conformities and complaints and log these in a database
• Conduct root cause analysis on logged issues
• Categorized all non-conformities & complaints using standardized issue codes and reason codes
• Capture claims through non-conformities & complaints management process
• Assess of potential claims and recommendation to the customer
• Assign corrective actions to relevant parties and follow up
• Escalate claim to concerned party
• Conduct 8D analyses for complex claims
• In case of financial damages follow up with 3PL and insurance until financial settlement

e) Operate spot quotations

• Define requirements
• Get spot quotation from the 3PL’s panel
• Select provider
• Maintain spot quotation database / matrix

f) Others

• Any other tasks provided by their Manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

We are seeking an intern with a background in Business or IT-related studies. In this role, you will be integral to supporting our Employee Experience team, particularly in system testing and process improvement initiatives. You'll collaborate closely with seasoned professionals and have the opportunity to contribute to impactful projects that drive real business value.

Responsibilities:

• Assist in the development and execution of test plans for software systems.
• Conduct system testing to identify bugs and ensure functionality meets business and user requirements.
• Analyze existing processes and identify areas for improvement or change.
• Collaborate with team members to implement solutions that enhance efficiency.
• Document testing results and process improvements.
• Participate in team meetings and contribute ideas for HR Transformation initiatives.

• Currently pursuing or in the final year of a degree in Computer Science, Information Technology, Business Administration, or a related field.
• Strong analytical skills and attention to detail.
• Knowledge in coding and programming and familiarity with software testing methodologies and tools is a plus.
• Basic understanding of business processes and systems.
• Excellent communication and teamwork skills.
• Self-motivated and eager to learn.

As a valued member of ‘Logicalis Asia Pacific’ you will enjoy several benefits, such as:

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help."
• Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance. #LI-Onsite

About Logicalis Asia Pacific MSC Sdn Bhd

Logicalis Asia Pacific Sdn Bhd is a division of the Logicalis Group, an international IT Solutions Integrator who employs 7,000+ staff, across 65 locations worldwide. With operations in Melbourne, Sydney, Brisbane and Cyberjaya, Malaysia. Logicalis Australia enables organisations to transform their internal capabilities and gain greater business value from their IT investment, and is widely regarded as a best-in-class leader of its field.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

For the position, we are currently looking for a professional working for us on a contractor base and for a limited amount of hours per week (20 hours)

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent English and Malay, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects

• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?

Vacancy: - Advisor – Traditional Mandarin Speaker

About this role

He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB

Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer

• Pre-invoice based on rates grid from 4PL to 3PL
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus :
• Planned cost,
• Service Level Agreement,
• Actual execution…
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours…
• Log reason for additional costs

Deliver Customer Satisfaction

• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Technical

• Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
• Good knowledge of Air and/or Sea transportation is a strong asset.
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 3 years of customer service experience

Behavioral

• Good communication skills (English is a must, another language a +)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
• Customer: customer care, operational buyer, transport manager.
• 3PLs: both internal and competitors.

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Come and join the Prism’s family on this new exciting adventure!

We are expanding our 4PL activity in the Aerospace sector

Do not hesitate to contact us if you are interested to be part of our 24/7 team

Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.

Job Responsibility: 

• Conceive and develop efficient and intuitive marketing strategies. 

• Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events. 

• Conduct market research and analysis to evaluate trends, brand awareness and competition ventures. 

• Initiate and control surveys to assess customer requirements and dedication. 

• Write copy for diverse marketing distributions (brochures, press releases, website material etc.). 

• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities. 

• Monitor progress of campaigns using various metrics and submit reports of performance. 

• Collaborate with managers in preparing budgets and monitoring expenses. 

• At least 1-2 years’ experience in marketing with a bachelor’s degree in marketing or similar field. 

• Thorough knowledge of strategic planning principles and marketing best practices. 

• Good understanding of market research techniques, data analysis and statistics methods 

• Good understanding of various marketing KPIs, social media and web analytics. 

• Critical thinker and problem-solving skills with the ability to turn complex ideas into engaging and accessible content. 

• Team player with great interpersonal and communication skills. 

• Ability to thrive in a fast paced, entrepreneurial, high-energy environment that requires the ability to multi-task and implement high priority initiatives. 

• Competitive salary commensurate with experience.
• Opportunities for professional development and career advancement.
• Collaborative and supportive work environment.
• Flexibility in smart casual dress code

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.

WHAT YOU’LL DO:

• Assist the Relationship Manager in organising client events and programs to boost loyalty and satisfaction.
• Collaborate with Marketing and Operations to smoothly run client-focused programs.
• Act as a point of contact for clients, addressing inquiries and providing timely and effective solutions.
• Assist with Ad-hoc tasks as assigned, such as report/updates for C-suite

WHAT WE EXPECT OF YOU:

• Proven experience in a client-facing role, preferably within the insurance or financial services industry.
• Strong communication and interpersonal skills.
• Knowledge of health and wellness programs, with experience in organizing health-related events.
• Ability to manage a budget effectively.
• Results-driven with a focus on exceeding client expectations.

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality. We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

A DAY IN A LIFE OF 

We seek an ambitious, outgoing and personable Community Officer whose values align with our TEAM, standing for Together, Extra-mile, Accountable and Mindful. The Community Officer works closely with the Assistant Community Manager,  Community Manager, Area Manager, Assistant Country Manager, and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members, supporting the team with sales-related activities for their space, and working alongside managers to meet financial goals and targets.

DUTIES AND RESPONSIBILITIES

ADMINISTRATION AND FINANCE

• Support with basic administration and data entry.
• Assist with handling invoices and retrieving data for monthly reports.

MEMBER EXPERIENCE AND OPERATIONS

• Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills.
• Develop relationships with members and proactively understand their needs to bring ideas and recommendations to the table to exceed the expectations of every member, improving the overall member experience. 
• Solve member-related issues to help foster a collaborative community.
• Support with members moving in and out, for example carrying boxes, supporting with IT, helping to set up rooms etc.
• Ensure overall cleanliness and upkeep of the space is up to standard, checked by the Location Manager, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc.  
• Support with responding to quality control checks and solving issues immediately.
• Supporting and liaising with the New Projects team regarding maintenance and space improvements based on members' feedback and keen observation.
  

SALES

• Conduct location tours for potential members and pass on leads to the senior team to support meeting sales targets. 

CONTENT AND EVENTS

• Attend and support internal events and be a representative of your location.
• Create and execute events relating to the communities interests, with support from the senior and events team. 
• Escalate leads for collaboration and partnerships for events to the Manager.
• Support your team on social media pages (IG stories, Facebook posts, etc.) and create engaging content.
• Assist with capturing up-to-date imagery showcasing the office spaces, events and community for social media.
• Responsible for keeping calendars and notice boards updated.

PEOPLE

• Assist with onboarding and training new team members.
• Actively work and develop on your own growth to better yourself for you, your team and the business.

• 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
• University Degree holder preferred
• Ability to connect well with people; friendly and approachable
• Possess strong communication and presentation skills
• Exceptional organisational and multitasking skills
• Reliable and self-driven, has the ability to work with teams and independently
• Experience in Google Drive and Excel sheets would be an advantage
• Must be a native English speaker, any additional languages is a plus

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training 
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

Established in 2017, QCP is one of the first digital asset trading firms in Singapore, with a vision to partner the next generation of investors to unlock institutional opportunities in digital assets.

QCP brings to clients deep expertise gained from thriving through multiple market cycles. A global market maker in digital asset derivatives with a vast network of liquidity providers and counterparties, we are shaping the future of digital asset markets through greater access and efficiency.

We offer a range of tailored derivatives and spot trading as well as structured solutions to institutional, professional and accredited investors. We also provide 24/7 liquidity across various markets in partnership with various exchanges and platforms.

QCP is headquartered in Singapore and is supported by a strong team of professionals in trading, business development, operations, risk and compliance teams.

Our in-house publications track the constantly evolving state of digital assets and markets, and can be accessed on our Telegram (t.me/QCPbroadcast), website (qcpgroup.com), Twitter (@qcpgroup) and LinkedIn.

Responsibilities:

• Perform investigative research on companies and/or individuals who are clients, prospective clients, and/or connected parties by utilizing a range of internal data (e.g., transaction activity, KYC, etc.), and external data (e.g. blockchains, internet, media, legal, corporate and other publicly available records and databases), must be able to correlate the transactions with a 360-degree view of understanding the customer
• Independently review & dispose offchain (fiat) and onchain (DPT) alerts from onboarding/periodic reviews related to adverse media, sanctions and be able to provide comprehensive and cogent justifications for all decisions and/or recommendations
• Analyse quantitative and qualitative data sets to assess and report on financial crimes (e.g. Money laundering, fraud, sanctions, terrorist financing) and be able to recognize typologies and patterns in relation to customers’ transactions and activities
• Assist MLRO in drafting Suspicious Transaction Reports (STRs) and providing relevant justifications and information, timely follow-up of FIU queries and management of information collation and dissemination
• Be able to regularly review and refine QCP’s screening & transaction monitoring compliance frameworks, including maintenance and enhancement of relevant policies and procedures, and recalibration of monitoring parameters
• Manage vendors such as transaction screening providers, taking ownership of projects and delivery timelines pertaining to compliance deliverables
• Prepare monthly management reporting for transaction monitoring metrics for the MLRO and CEO
• Stay abreast of industry standards and developments in the areas of KYC/AML and sanctions, apply regulatory requirements and internal policies and procedures to case investigations

• Experience with OFAC/EU/MAS watchlist screenings and investigations
• Good understanding of MAS regulatory requirements related to investigations and reporting and familiar with PEP, adverse media, SDN risks, any additional jurisdiction experience will be a bonus
• Possess compliance and risk mitigation mindset and able to manage ambiguities by making firm and substantiated decisions
• Strong verbal and written communication skills
• Candidates with prior project management will be prioritised
• Highly organized and adept at managing competing priorities
• Deep experience using blockchain analytics tools like Chainalysis, Elliptic, TRM Labs etc & sanctions screening tools, ability to cross-compare platforms and derive a holistic view on clientele risk

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

Prenetics, a leading genomics-driven health sciences company, is revolutionizing prevention, early detection, and treatment. Our prevention arm, CircleDNA, uses whole exome sequencing to offer the world's most comprehensive consumer DNA test. At CircleDNA, we are on a mission to empower individuals to take control of their health and well-being. Since our inception in 2019, we have been providing a comprehensive genetic testing service that offers insights into a variety of health areas. Our cutting-edge technology and user-friendly online platforms have enabled us to offer actionable DNA insights that help people make informed decisions about their health. As a part of Prenetics Group, a global leader in genomics and personalized healthcare, we are committed to expanding our portfolio to include other exciting products such as vitamins, supplements, and other health assessments. Join us in our quest to revolutionize personalized healthcare.

Role Overview:
We’re looking for a talented, detail-oriented Social Media Designer to engage with our audience through visually compelling and informative social content. This role focuses on executing designs and managing day-to-day social media tasks, with growth potential to become a Social Media Specialist. Reporting to our Social Media Lead, you will work closely with our marketing, business development, and customer experience teams to create a cohesive social media presence across platforms such as Instagram, Facebook, YouTube, and LinkedIn.

Key Areas of Responsibility:

• Develop on-brand visuals and video content for social media, ensuring high-quality, engaging designs that connect with our audience.
• Organize and schedule posts to maintain consistent engagement and content flow.
• Respond to direct messages and comments to foster a positive, engaging community.
• Track and report social performance metrics using Excel, offering insights to support content decisions.
• Work alongside the marketing division to brainstorm & synchronize the Social Media Calendar with overall Marketing Calendar.
• Support the implementation of campaigns, such as KOL and social media ads, aligning them with social media strategies.
• Perform additional tasks as assigned to support the social media and marketing teams.

• 2+ years of experience in graphic design / video editing with a keen interest in Social Media Trends
• Proficiency in design software (e.g., Adobe Creative Suite, Canva) and basic video editing.
• Strong familiarity with social media platforms (Instagram, Facebook, LinkedIn) and Excel for analytics tracking.
• Creative writing skills in English; knowledge of Chinese/Cantonese is a plus.
• Passionate about social media and online engagement trends.
• Proactive, can-do attitude and a team player.
• Prior experience in health tech or similar industries is an advantage.
  

What We Offer:

• Opportunities for career growth into a Social Media Specialist role.
• Hands-on mentorship and a collaborative environment for skills development.
• A chance to shape the social media voice for a leading personalized healthcare brand.

Medical & Annual Leave: We care about your well-being—and your vacation selfies! That’s why, for our full-time employees, we honor your time off with annual leave and provide medical benefits for any bumps, bruises, or unexpected adventures.
Learning & Development: Got a passion project or skill you’re dying to master? We’ve got a learning allowance for that! We believe in supporting your growth, whether it’s for work or just because you’re curious.
Growth & Opportunity: Your future’s bright, and we want to help you shine! We’re all about providing opportunities for you to grow and reach your potential, with exposure to a global company and the chance to collaborate across different cultures.
Inclusive Workplace: You belong here! We foster an environment where everyone’s voice is heard, respected, and celebrated. Inclusivity is the name of our game!

Our DNA is P-R-E-N-E-T-I-C-S.
Get to know us; Get to know our DNA!
Passion - You love what you do and inspire excellence in others.
Resilience - You tackle challenges head-on with tenacity and calm.
Empowerment - You foster team spirit and encourage initiative.
Integrity - You're honest, accountable, and reliable.
Epic - You take risks, deliver results, and always strive to grow.
Transparency - You share openly, even when it's tough.
Ingenuity - You think creatively and make smart decisions, even in uncertainty.
Communication - You express ideas clearly and with empathy.
Selfless - You prioritize Prenetics and the team over individual goals.

Payroll Management: Oversee and manage the end-to-end payroll process for all employees, including regular payroll, bonuses, commissions, and special payments. Ensure the accurate and timely processing of payroll updates, including new hires, terminations, and changes to pay rates.

Team Leadership and Management: Lead, mentor, and develop a team of payroll professionals, providing guidance, training, and performance evaluations. Assign and delegate tasks to the payroll team, ensuring a balanced workload and timely completion of all payroll activities. Foster a collaborative and positive work environment, encouraging team members to share ideas and best practices.

Compliance and Reporting: Ensure compliance with federal, state, and local payroll laws and regulations, staying current on changes in legislation. Prepare and submit necessary tax filings, compliance reports, and other required documentation. Conduct regular audits of payroll procedures and records to ensure compliance and accuracy.

System Management: Maintain and update payroll systems and records, ensuring data integrity and security. Implement new payroll software or upgrades, ensuring smooth integration and minimal disruption to payroll operations.

Financial Reconciliation: Reconcile payroll accounts and resolve any discrepancies in collaboration with the finance department. Assist in the preparation of financial reports related to payroll expenses.

Employee Support and Communication: Serve as the primary point of contact for payroll-related inquiries from employees, providing timely and accurate responses. Develop and communicate payroll policies and procedures to employees, ensuring understanding and compliance.

Process Improvement: Continuously evaluate and improve payroll processes and procedures to increase efficiency and accuracy.

Stay informed of industry trends and best practices to implement innovative payroll solutions.
 

As our Finance Administrator you’ll be responsible for administrative support for business operations (Accounts Receivable and Accounts Payable), supporting tasks of invoice run, bank account reconciliations, and ad hoc tasks as required.

• Providing support with daily bank reconciliation of all bank accounts
• Providing administrative support to the Business Operations Team (e.g. Accounts Payable, Accounts Receivable) including, but not limited to:

1. Uploading customer invoices to customer portals for payment
2. Processing supplier invoice
3.  Ad-hoc data entry
4. Supporting the Accounts Receivable Team Lead with monthly bill run

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display and merchandise garments to maximise selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

• Develop and implement a comprehensive technology strategy that aligns with Fresh Futures' goals in education and job placement.
• Oversee the design, development, and maintenance of the company’s technology platforms, ensuring they are user-friendly, secure, and scalable.
• Lead and mentor the IT and development teams, fostering a culture of innovation and excellence.
• Collaborate with executive leadership to identify technological opportunities that enhance our service offerings and improve the customer experience.
• Drive the research and development of new tools, platforms, and technologies to keep Fresh Futures at the cutting edge of the industry.
• Ensure compliance with relevant data protection and cybersecurity regulations.
• Manage relationships with third-party vendors and technology partners.
• Stay current with emerging technologies and assess their potential impact on our business.

As a Partnerships Manager you’ll:

• Identify and qualify opportunities by building relationships with key partners in the healthcare and childcare sectors.
• Recruit and grow new industry partners, developing strategies to place students in work placements, internships, or roles as fresh graduates.
• Build strong relationships with key stakeholders to ensure students are matched with the right opportunities.
• Develop structured account plans, outlining key activities, milestones, and objectives for successful partner engagement.
• Collaborate with our Student Placement and Support team to design tailored solutions for partners, ensuring the best fit for student placements or internships.
• Generate three times the number of qualified opportunities through proactive outreach such as calls, emails, meetings, marketing campaigns, and events.
• Utilise CRM tools like Salesforce to track and manage opportunities efficiently.

Client Acquisition

• Identify potential clients through various channels, including referrals, community outreach, and marketing leads.
• Conduct consultations to assess client needs and recommend appropriate services.
• Develop and maintain a sales pipeline, ensuring timely follow-up and lead conversion.
• Achieve and exceed monthly and quarterly sales targets.

Sales Strategy

• Develop and implement effective sales strategies to reach target markets and demographics.
• Collaborate with the marketing team to align sales efforts with promotional campaigns.
• Utilise CRM software to track sales activities, manage client relationships, and generate reports.

Relationship Building

• Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
• Act as the primary point of contact for new clients during the sales process.
• Attend community events, seminars, and workshops to promote our services and network with potential clients.

Market Research

• Stay informed about industry trends, competitor activities, and market conditions.
• Provide feedback to the management team on market insights, client needs, and potential growth opportunities.

Client Onboarding

• Work closely with the Client Success Manager to ensure a smooth transition from sales to service delivery.
• Assist in onboarding, providing necessary documentation and information to new clients.

At Indirect Purchasing we are responsible for the global steering of the different Material Fields. We ensure proximity to our internal customers and regional markets through the worldwide presence of our Buyers. We define the Material Field and the Supplier Strategy and implement them by the persistent work of the IBTs (Indirect Material Bundling Teams). Hereby we realize bundling potentials on the highest level. We create additional values for our internal customers by early involvement and professional structuring of the purchasing process.

• Strategic purchasing for the assigned material field “Logistics & Packaging” mainly in the country’s MY, VN, AU, KR, TH, JP and SG  – Source to Contract
• Input to and implementation of global strategies for the category by ensuring process and compliance requirements
• Build effective stakeholder relationship management - e.g. operational logistics. Increase early involvement and project coordination
• Preparation and execution of tenders (RfI / RfQ)
• Design of Negotiation Strategy and execution under competition as well as w/o competition
• Preparation and approval of purchasing decisions / contracts in accordance with the signature regulations
• Manage suppliers to ensure timely deliveries and quality compliance, incl. data quality, evaluation, contract management,
• Ensure data quality and efficiency, by increasing the rate of automated orders (e.g. eCat, Scheduling Agreements)
• Interface towards internal customers and first contact person for Indirect Purchasing
• Alignment of neutral specifications

Assistant Food & Beverage Supervisor

MAIN RESPONSIBILITY

Operational:

• To provide a courteous, professional, efficient, and flexible service at all times, following the hotels Standards of Performance.
• To ensure that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures…
• To perform opening and closing procedures established for the Place of Work as assigned.
• To ensure that the inventory par stocks for all operating equipment and 
• To assist in conducting monthly inventory checks on all operating equipment and supplies.
• To assist in controlling the requisitioning, storage and careful use of all operating supplies and equipment (OS&E).
• To liaise with the Kitchen and the whole Food & Beverage Department on daily operation and quality
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times

Food & Beverage Product:

• To assist in planning the food & beverage lists and to assist with advertising and promotions.
• To ensure that only fresh products are used in Food & Beverage preparation.
• To monitor operating supplies by maintaining and controlling established food & beverage par stock and operating supplies to ensure smooth operation and to reduce spoilage and wastage.
• To explain the discrepancies in the potential food & beverage cost satisfactorily.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend beverage combinations and up-sell alternatives
• To prepare and serve food & beverage orders and provide a courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.
• To follow correct sequence of service at the assigned station outlined in the Standard Operating Manual.
• To continuously learn on customer service, changing menu item, specials and prices.
• To be fluent in operation of MICROS POS system.
• To handle money and guest charges accurately.

• Collaborate with the software development team to understand project requirements and objectives.
• Participate in software testing activities, including writing test cases, executing tests, and identifying defects.
• Perform technical analysis of software systems, including code review, performance analysis, and troubleshooting.
• Assist in the design and implementation of automated testing frameworks and tools to streamline testing processes.
• Work on automation projects to improve efficiency and reliability in software development and testing.
• Document findings, analyze results, and provide recommendations for improvement.
• Communicate effectively with team members and stakeholders to ensure project goals are met.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.