Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Reference Data Specialist (RD PH) is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Data Processing Specialist (Output Validations Function) is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories. To create and deliver client outputs in a correct and timely manner. This role to support Australia market. 

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

Develops and delivers AECOM's brand and marketing strategy and plan for Buildings + Places. Uses a variety of channels and tactics (including digital) to strengthen our brand, increase positive awareness of the company, and achieve business objectives. Responsible for the delivery and measurement of: campaigns, public relations, events, marketing content, social media and product marketing to support work winning and client retention.

Job Summary

• Develops knowledge of organization, business processes and clients
• Creates marketing plans for specific campaigns identifying suitable channels and tactics
• Creates social media posts, artwork, brochures, collateral and other content using brand guidelines
• Develops in depth marketing skills across all channels and tactics
• Uses digital tools such as Google Analytics, website content management system, SEO tools and social media campaign management systems to deliver effective marketing activity
• Uses voice of client data and insight to support development of marketing and communications activity
• Analyzes data and draws inferences about marketing and client activities
• Understands role of client account management, growth and proposal teams and role of marketing in winning proposals and retaining clients
• Able to predict likely return and evaluate effectiveness of campaign activity
• Performs work in accordance with agreed objectives, budget and timescale with moderate supervision.
• Participates in team meetings to discuss strategic/campaign requirements and progress
• Proposes ideas to achieve business/campaign objectives
• Delivers internal and external comms activities
• Works on marketing activities and campaigns with little supervision
• Performs a self-check of work prior to submitting to others for review

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description of Head of Product

We are looking for a Head of Product to take our products and services to the next level. You will be working closely with Engineering, Design, Clinical, Client Success and Business Development to create products, features and services that will have real impact in advancing digital mental health in Asia.

Responsibilities:

The Head of Product will be responsible for defining and executing the product strategy and roadmap. This role requires a visionary leader who can align cross-functional teams, manage product lifecycles, and ensure our offerings meet market demands and customer needs. This is an end-to-end role where you will define the product roadmap and oversee our full suite of Products: ThoughtFullChat, ThoughtFull Pro, ThoughtFull Insights and internal tools. In this role, you can expect to:

• Explore ideas that will shape the lives of those in the ThoughtFull mental health ecosystem, whether it’s end users, mental health professionals, partners or clients
• Set strategic direction and manage resources including people and budget to achieve company goals
• Lead and mentor a team of product managers and designer
• Collaborate with the CEO and other stakeholders such as Engineering, Design, Clinical, Business Development, Client Success and external Partners to define and understand their priorities and product needs
• Develop and communicate a clear product vision and strategy aligned with business goals

Skills and Qualifications:

• Min 5-7 years of Product Management experience
• Have led the end-to-end execution of impactful mobile-based products/services
• Have been in team leadership roles
• Able to align product vision with overall business objectives
• Able to maintain high performance in a dynamic, fast-moving environment with a “roll up your sleeves” mindset to get the job done
• Excellent communication and interpersonal skills, with ability to influence stakeholders at all levels
• Strong analytical skills and experience with data-driven decision-making

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

As a Customer Success Senior Specialist, our consultants:

• Establish themselves as strategic partners to our local and regional clients.
• Act as internal and external innovation agents, driving change for quicker adaptation to evolving market needs.
• Serve as market experts, with deep knowledge of the industry, products, channels, and more.

In this role, you will:

• Understand and work with POS-related data with the client (gfknewron market, possibly also predict and/or consumer) and is the central point of contact
• Ensure effective and efficient client training and onboarding of new customers.
• Educate customers about the most relevant features/functionalities for their specific business needs.
• Drive adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals
• Drive regular gfknewron usage with stakeholders in the client organization
• Is a market expert for the handled category / industry segment
• Deliver insightful high-level presentations and actionable recommendations to our clients
• Coordinate client services locally (and regionally)
• Co-identify leads for cross sell and upsell opportunities with the client
• Help to improve renewal rate by demonstrating clear business outcome and value                                                                                                                   

Internal

• Certified CSM (minimum gfknewron market) and knows the POS proposition in detail
• Build solid market and deep POS knowledge
• Ensure to be updated on relevant knowledge and has deep understanding of platform offerings
• Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborate with account management at the pre-sales and renewal stages, co-identifies sales leads
• Collaborate with other business unit teams to identify opportunities for strategic assignments

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are now looking for an experienced Branding and Marketing manager who will support B2B branding and marketing initiatives, to be part of this exciting growth story across different markets in SEA.

Detailed strategic planning and tactical execution on how the Supermom’s B2B brand will be developed and shaped up in SEA is expected in this role, which includes all B2B marketing strategy which incorporates all aspects of B2B marketing planning and communications including managing marketing budget, developing right channel mix, digital channels, developing events sponsorships, creating marketing collateral and public relations.

We are seeking a dynamic Marketing Manager/Senior Executive to drive the success of our B2B marketing initiatives. The ideal candidate will excel at optimizing customer journeys, crafting engaging multi-channel marketing campaigns, and driving data-driven content strategies. With a strong focus on collaboration and innovation, you will lead event development, both online and offline, and champion public relations efforts to elevate our brand. Working closely with sales teams, you will create sales enablement resources that align with our brand's voice, values, and objectives, fueling growth and success.

Responsibilities:

1. Optimize the B2B customer journey by identifying friction points and conversion gaps, and create scalable, innovative solutions to enhance customer experiences. Collaborate with cross-functional teams to develop cohesive marketing messages, positioning, and assets that align with brand voice, values, and objectives. Work closely with sales teams to develop a sales playbook, incorporating aligned strategies and sales enablement resources.
2. Develop and execute multi-channel marketing communications strategies and campaigns (including advertising, PR, events, email marketing, association/channel partnerships and social media) to achieve business objectives. Manage the production and distribution of marketing materials, while monitoring performance and adjusting tactics as needed to optimize results.
3. Develop and execute data-driven content strategies that align with business goals and target audiences. Collaborate with cross-functional teams to create and optimize content for various channels (website, blog, social media, email, video), while monitoring performance metrics and exploring new formats and technologies to enhance engagement and lead generation. Identify and leverage new channels and technologies to improve the effectiveness of marketing communications strategies.
4. Plan and manage event development for both offline and online events, including concept creation, budgeting, logistics, promotion, and execution. Collaborate with internal and external stakeholders to ensure successful event outcomes that align with business objectives and enhance brand visibility.
5. Develop and execute public relations strategies to build and maintain a strong brand image, foster positive media coverage, and manage press relations. Collaborate with internal teams and external PR agencies to craft compelling stories, press releases, and media materials that effectively communicate the company's key messages and achievements.

• Driven, problem-solver with a passion for startups and mission-driven work.
• Relevant experience or aptitude for marketing management duties.
• Understanding of B2B marketing strategies and data-driven approaches.
• Experience in organizing events, copywriting, and basic design.
• Strong organizational, communication, and interpersonal skills.

What do we offer?

• Work hard, play hard office culture led by a multi-national workforce
• Team-based workplace dynamic with vibrant talent collaborating toward common objectives and goals

People & Content Marketing

• Spearhead and expand Synagie’s Social Media Management projects
• Plan and execute all people and content marketing projects in the region, including Social Media Management, Content Creation, KOL engagement and Livestreaming.
• Have a firm pulse on the social media and KOL content creator landscape and trends
• Produce high-quality content by collaborating with influencers, designers and writers (paid and organic content)
• Oversee live stream production and coordination on marketplaces, social platforms or equivalent with the production team, partners, clients and hosts.
• Experience in TikTok Shop & TikTok Content Creation will be advantages.

Client Management

• Collaborate with internal and external stakeholders to ensure the successful implementation of content marketing strategies & projects
• Build long-term relationships with clients to develop a trusted advisor relationship.
• Manages client expectations and delivery across all projects
• Track and measure the delivery and campaign performance for actionable post-mortem reports, providing meaningful insights and identifying future revenue opportunities.

Administrative

• Manage and ensure billings and payment accuracy, especially with content creators for project completion.
• Documentation and archival of content and digital visuals in the asset library.

Requirements

• At least 1 year experience in social media and content marketing
• Able to speak and write well in English.
• Proven ability to negotiate, influence and collaborate with internal and external stakeholders
• Strong digital and social media understanding and content creation acumen.
• Proven experience in developing and driving Digital initiatives from inception to execution.
• Excellent written and verbal communication skills, Ms Office suite (knowledge of using Klear is a plus).
• Ability to work independently with minimal direction, seeking coaching and guidance as needed.

Role summary

The Supervisor of Intercompany will staff and manage the GFS intercompany accounting function.  They will ensure end to end intercompany transactions are performed timely and accurately. They will ensure monthly intercompany sub-ledger close and other reporting occurs timely and with no significant errors or omissions.  They will manage the account reconciliation process so that intercompany reconciliations are timely and accurate. They are responsible for assisting with integrations/ divestments into the GFS, identifying efficiency improvements, assisting with process improvement initiatives, maintaining performance metrics, and assisting with global initiatives, as needed.

Work that matters - What you’ll be doing:

• Staffs and manages the intercompany function, which includes end to end intercompany process, monthly close, intercompany account reconciliations, customer service, audit requests, and BU and Corporate requests.
• Ensure team members maintain an up-to-date and accurate documentation of all location accounting processes.
• Own the sub-ledger monthly closing process: Handle and monitor all related parties (intercompany & joint venture) transactions, accounting, confirmations, and reconciliations. The process must be completely timely and at a high level of accuracy for regions covered ie. APAC, UK&I, EMEA, US &3Cs and LATAM.
• Ensure the team record intercompany journal entries to clear intercompany transactions with other intercompany entities and maintain intercompany accounts on monthly basis.
• Responsible for the monitoring of Aging Intercompany accounts included Receivables, Payables, Recharges, Clearing and intercompany loan and handling issues related thereto.
• Resolve Intercompany Accounting related issues and disputes or escalate as required. Act as escalation point for any issues involving month end, quarter, year-end close. Monitor and manage issues, escalations and/or exceptional handling requests.
• Critical support for audit assignment by reviewing audit confirmation letter and related party disclosure (RPT) etc.
• Internal support to various stakeholders – Group Reporting team, Tax & Transfer Pricing team in preparing annual intercompany transaction analysis.
• Effective communication with internal and external functional module eg Receivables, Payables, General Ledger, Cash Application team, Country Controllers, FBP etc.
• Migration of newly task from Global region to achieve work centralisation in KL GFS.
• Work closely with Global process owners and drive regional and global process improvement and standardization.
• Understand and ensure compliance with Experian policies and be the first line of defense/ Gatekeeper of the books.
• Provides coaching and mentoring to team members, manage day-to-day operation and month end close to ensure deadlines and deliverables are submitted accurately and on time, advising team on any matters arising from IC.
• Act as a role model to instill a robust culture of knowledge sharing and working together, implementing clear metrics to measure success of the team.
• Responsible in resource planning, recruitment and training, employee engagement and development, performance reviews and appraisals, and succession planning.
• Provide support to internal & external Audit process and in accordance to accounting standard. Ensure compliance with all requirements encompassing data integrity and evidence of process and accuracy, company policy included Global Intercompany Policy, Transfer Pricing Policy, and Global Journal Policy.   
• Perform other responsibilities and duties periodically assigned by senior manager to meet financial reporting requirements and/or other projects.
• Respond/ handle ad-hoc requests/ divestments/ acquisitions in a timely and professional manner.

Synagie maintains a gender-balanced, diverse workforce, currently employing 450 professionals across the region, and commits to fair, inclusive, and progressive workspaces.

People & Content Marketing

·Spearhead and expand Synagie’s Social Media Management projects

·Plan and execute all people and content marketing projects in the region, including Social Media Management, Content Creation, KOL engagement and Livestreaming.

·Have a firm pulse on the social media and KOL content creator landscape and trends

·Produce high-quality content by collaborating with influencers, designers and writers (paid and organic content)

·Oversee live stream production and coordination on marketplaces, social platforms or equivalent with the production team, partners, clients and hosts.

·Experience in TikTok Shop & TikTok Content Creation will be advantages.

Client Management

·Collaborate with internal and external stakeholders to ensure the successful implementation of content marketing strategies & projects

·Build long-term relationships with clients to develop a trusted advisor relationship.·Manages client expectations and delivery across all projects

·Track and measure the delivery and campaign performance for actionable post-mortem reports, providing meaningful insights and identifying future revenue opportunities.

Administrative

·Manage and ensure billings and payment accuracy, especially with content creators for project completion.

·Documentation and archival of content and digital visuals in the asset library.

·At least 1 year experience in social media and content marketing

·Able to speak and write well in English.

·Proven ability to negotiate, influence and collaborate with internal and external stakeholders

·Strong digital and social media understanding and content creation acumen.

·Proven experience in developing and driving Digital initiatives from inception to execution.

·Excellent written and verbal communication skills, Ms Office suite (knowledge of using Klear is a plus).

·Ability to work independently with minimal direction, seeking coaching and guidance as needed.

Data Entry Specialist (Compliance-related)

Responsibilities:

• Perform daily short selling declarations accurately and promptly to comply with regulatory requirements in the Hong Kong Stockbroking Market.
• Conduct thorough customer name screenings in alignment with Anti-Money Laundering (AML) policies to ensure compliance and mitigate risks.
• Enter data accurately across various functions, including but not limited to: Name Screening System, Customer Relationship Management (CRM), Customer Risk Assessment (CRA), Hong Kong Stock Short Selling Declaration & Short Selling Address.
• Professionally and promptly respond to daily customer inquiry emails, providing accurate and helpful information to maintain excellent customer relations.
• Ensure the accuracy and timeliness of all data entries related to stock short selling declarations.
• Collaborate with other departments to ensure compliance with regulatory requirements and internal policies.

Requirements:

• 1-2 years of experience in data entry & data support, preferably within the stockbroking or financial services sector.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite, especially Excel.
• Excellent communication skills, both written and verbal.

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits.
• Fun loving and diverse work environment.
• Business casual work attire everyday.

• Financial Planning and Analysis (FP&A) Tasks
  • Daily standard SAP maintenance and cost calculation (e.g. product master data, standard cost, transfer price)
  • Monthly closing (SAP FI-CO module)
  • Actual/forecast reports (cost tracking, productivity tracking; forecast analysis data base)
  • Support quotation/Investment assessment/Project calculation
  • Data base maintenance in digital platform
  • Responsibility for data quality (consistency and completeness)
    • Plausibility check of reports
    • Identification and correction of errors
• Coordination and execution of standard reporting processes
  • Ensure on time delivery of data and reports
  • Optimize reporting and process

We are searching an established, strong leader of multi-function NPI team to oversee the pilot operation of new media technology. You need to work with program team to align the media design, quantity and schedule requirement of production build and ensure all resources as material, equipment, staff in factory site to deliver production on schedule. Closely corporate with development team to timely transfer and replicate the production media design at pilot lines.

Job responsibility

• Lead multi-function NPI team including frond end, back end and test engineering groups.
• Overlook the operation of NPI plot lines to support production and development activities of new media technology.
• Align with program team on production build requirements and schedule.
• Work closely with development team for smooth transition and replication of media production design.
• Manage logistic of substrates, sputter targets and other material related to new media production.
• Corporate with factory operation team to ensure the staff and facility support for new media production.
• Resolve any production-related issues in a timely and professional manner.

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link below:

https://www.home.teleport.asia/ 

SALARY RANGE : RM5760 - RM8640

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Strategising, developing and fully executing a cohesive strategic integrated communications initiatives/campaigns to continue to grow the company’s presence and positioning across the industry and key stakeholders – in a manner that is aligned to business goals for the quarter/year. This includes issues/crisis monitoring and management.
• Identifying, developing and executing stakeholder engagement plans which includes but are not limited to key media and selected government agencies.
• Collaborate and support cross-functionally within the marketing team, with the commercial, operations, finance and CEO Office in Teleport; as well as other Lines of Businesses under Capital A Berhad, where needed.

At the start, you may experience culture shock working with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Simply put, we see everyone in this team as leaders in their own right. As a good leader, you :

• Roll up your sleeves as needed, and never delegate work that one would not be willing to do themselves
• Do what is needed to get things done, as you believe speed and quality is more important than anything else to effect change
• Over-communicate, particularly as we are all quite autonomous
• Take care of your colleagues, and treat them as you would want to be treated
• Are rigid on goals, but flexible on the details
• Are curious, take interest and have the capacity to eventually be equally knowledgeable and well versed about the company and its business - to be the subject matter expert yourself
• Take accountability and are not afraid to learn through your mistakes
• Are comfortable to be in a continuous learning and growing environment
• Are comfortable to be in a position of unknown, yet resourceful and creative to take the lead, initiative and effort to get the job done - without compromising intent.  
• Have an interest in optimising the way you work – ‘That’s just how it's been done all this while’ is not in your vocabulary - you embrace The Teleport Way as your culture. 

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

• The ability to communicate in a simple yet substantial and meaningful way: Speak and articulate clearly and write well across various formats and applications
• A simple and data-driven storyteller: Conduct research, analyse various content and reports, understanding and articulating market, industry and financial data to help you produce quality written and presentation work products in the form of talking points, articles, opinion editorials, press release and presentation slides, among others
• Ability to meet deadlines and adapt quickly to changes, able to multitask and is unphased under pressure
• Self-starter, independent and requires minimal supervision, yet highly communicative
• Resourcefulness in finding solutions, able to think critically and analytically
• Highly proficient in English. Proficiency in Bahasa Malaysia and Mandarin is an added advantage
• People person and team player
• Degree in Business, Law, Economics, Marketing, Communication or equivalent preferred
• A minimum of 5 years of experience in a similar role

These are skills that are ‘nice-to-have’ and will make you stand out in the job application:

• Experience in investor relations
• Knowledge and experience in cargo, e-commerce delivery business and technology
• Good understanding of strategic planning and marketing
• Experience in executing communications work for a B2B company

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

• Working together with TSSD (Technical & Soft Skill Development) training team in planning, supporting & executing site wide trainings & development programs internally & externally.
• Aligning to the vision & mission of the top leadership regarding upskilling, re-skilling & workforce transformation.  
• Leading the High Performing Workforce program at site level assisting the champion/HOD
• Working closely with stakeholders in requirement gathering, designing, aligning & designing the L&D Center of Excellence (CoE) programs’ frameworks prior to launch.
• Design training materials and training courses delivery with the Subject Matter Expert (SME)
• Building a culture of continuous learning & knowledge sharing (including knowledge retention within the organization).

BROAD FUNCTIONS:

• Ensure smooth process transfer from GO R&D to Penang
• Capacity Enterprise CE / HAMR program development in Penang
• Manufacturing Yield / Defects Improvement projects
• Product improvement iteration qualification

Regular

• Ensure timely translation of new HAMR product/process transfer from US R&D to Penang. Closely work with counterpart in R&D to develop new process / materials for performance improvements.
• Continuous Improvement of Sputter yields / productivity / high PPH for product maturity. Establish all necessary unique process controls for large volume builds based on the learning at NPI stage & HDD requirements.
• Conduct partition studies for troubleshooting root cause of high particle / low yield. Work together with the team members to take appropriate corrective actions for improvements including but not limited to implementing target sandblast criterias, process optimizations, working with target suppliers on quality improvements etc
• Work with Test yield team on Failure Analysis, understanding of various defect mechanisms of HAMR media and their relationship with sputter process / materials etc.
• Optimize sputter machine start-up & operation procedures to ensure process consistency & repeatability. Work with the team on machine start-up time reduction before media characterization activities in order to reduce downtime & improve productivity.
• Work together with Sputter Equipment team on hardware improvement projects for downtime reduction & yield improvements. Ex- sputter magpacks, different type of cathodes, disk holder designs etc.   

Irregular

• Support inter-department projects (Back End, TEST)
• Support HDD return failure analysis

Doka is currently looking for a dynamic Product Manager – Innovation Hub Asia to lead the development of our product portfolio in the Innovation Hub Asia, driving its deployment and lifecycle across multiple markets in collaboration with local and regional teams. If you are passionate about your work, have an inner drive to succeed and a desire to learn and grow from your experience, this could be the perfect next challenge for you.

Reporting to the Head of Innovation Hub Asia, this position plays a key role in shaping the future of Doka’s product offerings by setting strategic direction and managing the product roadmap to align with the company’s goals.

You will be responsible for:

• Mastering the Product Portfolio: Develop a deep understanding of the product portfolio and its related applications, including technical details, application fit, and value propositions, to effectively position and drive products across markets.
• Leveraging the Portfolio for Growth: Actively use and showcase the portfolio to drive business performance and support growth initiatives in various regions.
• Market Insight & Competitive Analysis: Gain a thorough understanding of the local market landscape, competitive dynamics, and Doka’s positioning, identifying key differentiators and their relevance to customers in driving business success.
• Customer Engagement & Needs Analysis: Cultivate strong relationships with both internal and external customers, identifying both met and unmet needs. Regularly engage with customers and job sites to gain a grounded understanding of applications and business requirements.
• Commercial Ownership & Value Creation: Exhibit a commercial mindset with full ownership of the portfolio, driving sustainable value creation by proactively taking action and ensuring timely follow-up to achieve impactful results.
• Data-Driven Decision Making: Analyze commercial and financial data to make informed, fact-based decisions that optimize portfolio performance and guide business strategy.
• Creative Product Development: Use creativity to translate customer needs into clear hardware, software, and service requirements. Drive product differentiation while balancing trade-offs and focusing on the most important priorities.
• Collaboration & Cross-Functional Alignment: Work closely with relevant functions within the business unit, hubs, and markets to balance innovation, feasibility, and customer value with cost efficiency and operational effectiveness in collaboration with development, supply, and quality teams.
• Portfolio Promotion & Communication: Promote the product portfolio both internally and externally, clearly communicating its value and strategic direction to key stakeholders and ensuring alignment across teams.
• Product Management Expertise: Master product management tools, processes, and systems (e.g., PDP, SAP) to streamline workflows, support effective decision-making, and ensure the efficient execution of product strategies.

ABOUT YOUR ROLE: You will be essential to our products' success from ideation to market launch as an experienced product manage and will be part of our product management team. You will need to have  a strong combination of technical expertise, business acumen, and strategic thinking. You should also have a track record of effectively launching products into the market and maximizing their performance over the course of their lives and in addition, act as the “Voice of the local business/market”, while aligning with regional strategy. You will be based in Kajang, Selangor . You will report to the Senior Manager, Product Management, ASEAN.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Create a well-defined product strategy that is in line with the overarching business goals. Make a thorough product plan that outlines both short- and long-term objectives, and manage it.
• Work closely with the local RnD team to develop & launch products which are truly unique to the local market. Identify, highlight & work with the regional team for bigger platform projects.
• Map out key competitors' product portfolio, conduct research & benchmarking studies to develop a deep understanding of their market position.
• Clearly convey product plans, updates, and significant achievements to external partners and internal stakeholders. Serve as a liaison between teams with and without technical expertise.
• Use customer insights and data analytics to create well-informed choices. 
• Develop and execute go-to-market strategies, including product positioning, messaging, and pricing.
• Joint visits to converters & end users along with sales & segment teams on project basis for new opportunities.
• Work closely with the Marcom team to develop a Commercial Messaging package including Collaterals, Selling Tools, Product Services Guide, Standardized Product Data Sheets and Launch Pack for local products & ensure alignment with regional guidelines.
• Develop new suppliers or new products with existing suppliers to ensure products are introduced to the market of greatest value.
• Provide training, consultation and support to customers, sales and quality consultants in product technology.
• Summarize and conclude the product introduction plan and manage constructive conclusions with the team.
• Gain preliminary understanding of regulatory/compliance requirements related to product and market applications.

• Ensures timely, responsible for producing and amending engineering design drawings prepared by the Design Team and manage workload. 
• Producing outputs from model’s accuracy and structured drawings suitable for Submission. 
• Assist BIM Manager in implementing BIM process & workflows for various projects. 
• Maintain BIM documents such as BEP, Project standards, BIP, LOD table  
• Manage collaboration & coordination of projects including being a technical advisor to the team, issue management, as-built verification, BIM handover & other BIM processes. 
• Liaising with BIM engineers in other offices to help coordinate design delivery. 
• Collaborate with other engineering discipline to ensure all drawings are in order as per design requirements. 
• Ability to produce all 2D and 3D design drawings information required for any type of structure wide range of tasks in support of the technical staff. 

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here:

https://www.home.teleport.asia/ 

SALARY RANGE: RM8,000 - RM10,000

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Work closely with stakeholders in AirAsia to conceptualize, define, design, develop and deliver the product backlog to provide a device, channel and medium independent experience to customers in the areas of booking, check-in, chatbot, payments, ancillaries, communications, payments etc
• Bring ease of use and simplicity to AirAsia digital platforms enhancing the overall customer experience
• Work with the software engineering team to work on new ideas from conceptualization to prototyping to engineering to production
• Providing vision and direction to the Agile development teams and stakeholders throughout the project and create requirements and stories
• Ensure that the team always has an adequate amount of groomed backlogs to work on.
• Plan and prioritize product feature backlog and development for the product
• Define product vision, road-map and growth opportunities
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with the maximum value that is aligned with product strategy
• Lead the planning of product release plans and set the expectation for delivery of new functionalities
• Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals Research and analyze market, the users, and the roadmap for the product
• Follow our competitors and the industry
• Keep abreast with Agile/Scrum best practices and new trends

SKILLS & REQUIREMENTS

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

• Degree in Computer Science, Engineering or relevant field Overall 5+ years of experience with minimum 2 years in a Product Management role, preferably in E-Commerce (Prior experience in Software Engineering is a must)
• Familiarity with A/B testing and conversion rate optimization (CRO)
• Previously managed high traffic E-Commerce sites (500k+ visitors per day)
• Good understanding of APIs and Microservices, Data Science, UI/UX, Javascript and/or python
• Good understanding of cloud (preferably Google cloud) and associated areas like app engine, pub/sub, cloud storage, monitoring, big query etc In-depth knowledge of Agile processes and principles
• Outstanding communication, presentation and leadership skills
• Prior experience working in the Travel domain is a big plus
• Excellent organisational and time management skills
• Sharp analytical and problem-solving skills Creative thinker with a vision

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

• Develop embedded firmware which run on Bosch products.
• The developed embedded firmware shall base on test requirement from customer, internal engineering and manufacturing.
• The embedded firmware shall be able to interact with manufacturing and engineering test system via physical interface such as Serial, Ethernet, and USB
• Work closely with embedded firmware team in Malaysia and Germany in order to achieve common product development goal.
• Assist global engineering team to perform HW-SW integration bring up during development phases.
• Assist global manufacturing sites in troubleshooting manufacturing related problems.
• Provide post-production and failure analysis support.
• Collaborate as project team member on Software design matters.
• Capture and evaluate customer, internal requirements and vehicle specific interface requirements. Identify suitable concept in terms of functional, technological and effort.
• Adhere to Bosch Software Engineering Process as e.g.:
  • Perform requirement reviews, design reviews and code reviews.
  • Perform unit testing and release of the software according to SW release process.
• Develop the SW design taking into consideration the dependencies to other module and integration into the overall system.
• SW programming using both standard and proprietary software tools and libraries.
• Create SW test specifications and protocols, if necessary, develop test SW. Executes test plans to ensure new software meets specifications, functionalities and performance requirements.
• Analyze failure logs, clarify system problems and resolve design issues.
• Develop and produce technical reports, design analysis and documentation in support of designs.

Reporting to the Manager- Product Technical Support Tier 1, the Product Technical Support Tier 1 will play an integral role in understanding and responding to the needs of our external stakeholders, namely Assent’s suppliers and customers, in the spirit of ensuring customer success through the successful execution of product support. As part of Assent’s Product Technical Support department, the Product Technical Support T1 will play an integral role in managing the use of Assent Platforms. The ideal Product Technical Support T1 is well-rounded, highly motivated, resourceful, passionate about customer success and support, tech-savvy, and loves engaging with others.

KEY REQUIREMENTS AND RESPONSIBILITIES 

• Client and Supplier Engagement: Engage with our clients and suppliers in a professional and pleasant manner to enhance user experience, acting as a first responder to support Cases and continually updating Cases with new information throughout the support process
• Assent Application Expertise: Become an expert user of Assent applications
• Issue investigation:  Utilize troubleshooting tools to identify and provide necessary information for investigations
• Issue Reproduction: Gather information on defects, reproduce and clearly define identified product issues raised by our clients and suppliers 
• Multi-Channel Support and Communication: Provide support through multiple channels, including email, phone, live chat and screen share sessions to ensure comprehensive client assistance.
• Documentation: Maintain comprehensive and accurate documentation of support interactions and technical issues via cases and knowledge base articles .
• Queue Management: Product support queue management and updating Cases with new information
• Performance Metrics: Work within set key performance measurements defined by the Product Technical Support management team
• Information Management: Use Assent’s proprietary software to search, track and enter information for clients
• Escalation Handling: Identify and escalate defects and any complex issues to tier 2 support team.
• Training and Knowledge Sharing: Participate in training sessions to stay updated on new features and processes and share knowledge and best practices with team members to improve overall team performance.
• Shifts Flexibility: Available and willing to work various shifts including evenings and weekends
• Security Compliance: Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent. 
   

We are looking for an experienced Application Packaging Specialist to join our IT team. You will be responsible for packaging, deploying, and maintaining applications using SCCM, Intune, and Patch My PC. You will have experience with application lifecycle management, software distribution, and patch management.

Main Responsibilities: 

• Application Packaging: Create, test, and deploy application packages using SCCM and Intune. 

• Patch Management: Use Patch My PC to automate third-party application updates and ensure systems are up-to-date and secure. 

• Software Deployment: Manage the end-to-end software deployment process, including release, distribution, and troubleshooting. 

• Compliance and Security: Ensure all applications and patches comply with security policies and standards. 

• Documentation: Maintain detailed documentation of application packaging processes, deployment procedures, and troubleshooting steps. 

• Collaboration: Work closely with IT teams, developers, and end-users to gather requirements and ensure successful application deployments. 

• Support: Provide technical support for application packaging and deployment issues. 

About Enterprise Capabilities

Enterprise Capabilities is a service-led organization within AECOM enabling access to a global talent pool. With offices in India, China, Spain, Poland, Romania and the Philippines, our teams of technical professionals provide around the clock project support helping AECOM teams around the world to deliver faster, smarter and better. EC supports AECOM’s ability to work as one global team by standardizing design processes, deploying collaboration technologies, and utilizing a connected network of technical expertise. By joining EC, you have the unique opportunity to work on AECOM’s monumental projects located around the world, contributing to our mission of delivering a better world.

Here, you will have freedom to grow in a world of opportunity.

We are seeking a highly skilled MEP BIM Specialist to join our team in Bukit Damansara, Malaysia. In this role, you will be responsible for creating and managing Building Information Models (BIM) for Mechanical, Electrical, and Plumbing (MEP) systems in various construction projects.

• Performs complex BIM or Plant Data Centric assignments involving the use of multiple application platforms, such as Revit, Intergraph SmartPlant, Plant 3D, etc. software, to achieve set results and deadlines.
• Coordinate with architects, structural engineers, and other disciplines to ensure proper integration of MEP systems
• Perform clash detection and resolution to identify and resolve conflicts between different building systems
• Create and manage BIM content libraries for MEP components
• Analyze and optimize MEP designs for efficiency and performance
• Generate accurate quantity take-offs and schedules from BIM models
• Collaborate with project teams to implement BIM standards and best practices
• Stay up-to-date with the latest BIM technologies and industry trends
• Works under general supervision performing advanced technical work utilizing a wide variety of resources, including computers. 
• May be responsible for all or part of a project. 
• May train and supervise work flow.