Dispenser Technician for, Technical Services

To do new installation, maintenance services and Calibration for our new customers
and existing customers.

Join us as a Product Manager to lead the vision, strategy, and growth of Designs.ai and our creative tools! Drive innovation, collaborate with dynamic teams, and create seamless user experiences that redefine how the world designs.

The Job:

• Product Strategy and Vision:
• Define and communicate a compelling product vision, strategy, and roadmap for Designs.ai and other associated products aligned with the company's overall goals.
• Stay ahead of market trends, customer needs, and competitive landscape to ensure product differentiation.
• Be data centric in product prioritization.
• Product Development and Management:
• Work closely with engineering, design, and AI teams to build and enhance features, ensuring a seamless user experience.
• Lead product lifecycle activities, from concept to launch, and post-launch analysis.
• Prioritize features and enhancements based on user feedback, analytics, and business goals.
• Develop and maintain clear product documentation, including specifications and user stories.
• Stakeholder Collaboration:
• Act as the main point of contact for cross-functional teams, including leadership, marketing, sales, education and customer support.
• Collaborate with the CTO and leadership team to align on product direction and milestones.
• Metrics and Performance:
• Define, track, and analyze key performance indicators (KPIs) to measure product success.
• Utilize data-driven decision-making to identify opportunities for improvement and innovation.
• Customer Focus:
• Engage with users and gather feedback through surveys, interviews, and usability testing to continuously improve the product.
• Champion the voice of the customer within the organization.

The Person:

• Minimum 5 years of experience in Product Management, preferably in SaaS, AI, or design tools.
• Proven track record of managing successful products from ideation to launch.
• Experience with agile methodologies and tools like Jira, Trello, or similar.
• Strong understanding of UI/UX principles and user-centered design.
• Excellent communication and presentation skills to engage both technical and non-technical stakeholders.
• Analytical mindset with proficiency in using tools like Google Analytics, Mixpanel, or similar.
• Familiarity with AI, machine learning, or creative tools is a strong advantage.
• Familiarity with AI and machine learning concepts, especially as applied to creative tools.
• Understanding of APIs, web technologies, and basic programming concepts (preferred).
• Ability to inspire and lead cross-functional teams without direct authority.
• Exceptional organizational and prioritization skills to manage competing priorities effectively.
• Passion for design and creativity, with a keen understanding of customer needs and challenges.
• A proven ability to turn user insights into actionable product improvements.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Subsidies - Enhancing your well-being, we offer optical and dental subsidies
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Join Solarvest, a leader in renewable energy solutions, committed to sustainability and innovation. We are looking for an Operations & Maintenance Executive to support our Operations and Maintenance department in ensuring efficient and smooth operations.

Key Responsibilities:

• Provide administrative support to ensure the smooth operation of the department.
• Schedule internal department meetings and record minutes.
• Handle document control tasks, including filing ISO documents, reports, receipts, and claims.
• Assist the Manager with invoice issuance and payment collection for O&M-related work.
• Support the Engineer in procuring suppliers or contractors by managing Work Order and Purchase Order requests.
• Coordinate delivery orders with the Procurement department and follow up on invoices and payments with the Finance department.
• Assist the Customer Service team in preparing daily, weekly, monthly, and yearly reports for clients.
• Manage department petty cash records and claims.
• Provide and release monthly updates on Customer Satisfaction Feedback ratings.
• Oversee the O&M inventory management system, including spare parts tracking, monthly audits, and inspections for ISO compliance.
• Manage and coordinate calibration for department tools and testing equipment.
• Assist the Manager and HR with department motor vehicle management.
• Oversee warranty management and the insurance claim process.
• Collaborate with other departments to enhance internal processes and alignment.

• Possess a Diploma, Bachelor’s Degree, or Professional Degree, preferably in Business Administration or Electrical Engineering, or equivalent.
• Knowledgeable and experienced in the Solar PV industry is an added advantage.
• Able to multi-task and work in a fast-paced environment.
• Proficient in computer literacy.
• Detail-oriented, well-organized, with good time management and filing skills.
• A quality and data-driven individual.
• Possess a valid driving license (Class D).
• Able to be based in Penang.
• Strong communication skills in both Bahasa Malaysia and English (verbally and written).
• Physically and mentally strong and fit.
• Available to work and respond on weekends and public holidays if required.
• Willing to travel or relocate.

At AECOM, we’re delivering a better world.

Whether it’s improving the commute, keeping the lights on, providing access to clean water or transforming skylines, we believe infrastructure has the power to uplift communities and improve people’s lives. Bringing together the best people, ideas, technical expertise and digital solutions, we partner with our clients to turn their ambitions into action, changing the world for the better. We’re proud to be recognized for our leadership, including our No. 1 ranking by Fortune as the World’s Most Admired Company in our industry for two years in a row.

About Enterprise Capabilities

Enterprise Capabilities is a service-led organization within AECOM enabling access to a global talent pool. With offices in India, China, Spain, Poland, Romania and the Philippines, our teams of technical professionals provide around the clock project support helping AECOM teams around the world to deliver faster, smarter and better. EC supports AECOM’s ability to work as one global team by standardizing design processes, deploying collaboration technologies, and utilizing a connected network of technical expertise. By joining EC, you have the unique opportunity to work on AECOM’s monumental projects located around the world, contributing to our mission of delivering a better world.

Here, you will have freedom to grow in a world of opportunity.

We are in search of a skilled and experienced Civil Infrastructure Design Manager to lead our design team within a dynamic consultancy environment. The ideal candidate will have a strong background in the design and management of civil infrastructure projects, particularly in sectors such as Highways, Water, Sewage, Telecoms, and Bridges. This role demands a professional who is adept at overseeing complex design processes, coordinating multidisciplinary teams, and ensuring the delivery of high-quality infrastructure solutions.

Responsibilities:

Design Leadership in Civil Infrastructure:

• Lead the design process for civil infrastructure projects, focusing on Highways, Water, Sewage, Telecoms, and Bridges.

• Develop design strategies and plans that align with project objectives and client needs.

• Guide the design team through complex technical challenges, ensuring innovative and practical solutions.

Multidisciplinary Team Coordination:

• Manage and inspire multidisciplinary design teams, fostering a collaborative and efficient work environment.

• Ensure seamless integration of various engineering disciplines in the design process.

• Coordinate with other department heads to allocate resources effectively and meet project demands.

• Coordinate with various EC offices for Multidisciplinary and/or Multicentre projects

Design Process Management

• Oversee the design stages from concept to final delivery, ensuring adherence to project timelines and specifications.

• Monitor the progress of design work, identifying and resolving any issues that arise.

• Conduct regular review meetings to assess design progress and make necessary adjustments.

Quality Assurance and Standards Compliance:

• Implement and maintain high standards of design quality, ensuring compliance with AECOM’s quality principles, industry regulations and client specifications.

• Regularly review and assess design outputs for technical accuracy and innovation.

Stakeholder Engagement and Support:

• Act as a primary point of contact for internal teams and external stakeholders regarding design matters.

• Provide expert advice and support to project teams, enhancing design outcomes and efficiency.

Budget and Resource Optimization:

• Manage design budgets, ensuring cost-effective use of resources and identifying opportunities for savings.

• Optimize the allocation of design resources to maximize efficiency and project success.

• Change management – Proactive in initiating, recording, assessing in terms of design impact/ budget/schedule.

Risk Management and Mitigation:

• Identify potential risks in the design phase and develop effective mitigation strategies.

• Address and resolve design-related issues proactively to prevent project delays or cost overruns.

Design Documentation and Reporting:

• Maintain comprehensive and accurate design documentation throughout the project lifecycle.

• Prepare and present regular design reports to internal teams and stakeholders for informed decision-making.

• Adapt to the AECOM Project Delivery Procedures and standards.

At AECOM, we’re delivering a better world

Whether it’s improving the commute, keeping the lights on, providing access to clean water, or transforming skylines, we believe infrastructure has the power to uplift communities and improve people’s lives. Bringing together the best people, ideas, technical expertise, and digital solutions, we partner with our clients to turn their ambitions into action, changing the world for the better. We’re proud to be recognized for our leadership, including our No. 1 ranking by Fortune as the World’s Most Admired Company in our industry for two years in a row. Join us and you’ll become a part of a global team of nearly 50,000 planners, designers, engineers, scientists, program and construction managers and other professionals, working on projects that create positive and tangible impacts around the world.

About Enterprise Capabilities

Enterprise Capabilities is a service-led organization within AECOM enabling access to a global talent pool. With offices in China, India, Philippines, Poland, Romania, South Africa and Spain, our teams of technical professionals provide around the clock project support helping AECOM teams around the world to deliver faster, smarter, and better. Enterprise Capabilities supports AECOM’s ability to work as one global team by standardizing design processes, deploying collaboration technologies, and utilizing a connected network of technical expertise. By joining Enterprise Capabilities, you have the unique opportunity to work on AECOM’s monumental projects located around the world, contributing to our purpose of delivering a better world.

Here, you will have the freedom to grow in a world of opportunity

We are in search of a skilled and experienced Civil Infrastructure Design Manager to lead our design team within a dynamic consultancy environment. The ideal candidate will have a strong background in the design and management of civil infrastructure projects, particularly in sectors such as Highways, Water, Sewage, Telecoms, and Bridges. This role demands a professional who is adept at overseeing complex design processes, coordinating multidisciplinary teams, and ensuring the delivery of high-quality infrastructure solutions.

Responsibilities:

Design Leadership in Civil Infrastructure:

• Lead the design process for civil infrastructure projects, focusing on Highways, Water, Sewage, Telecoms, and Bridges.

• Develop design strategies and plans that align with project objectives and client needs.

• Guide the design team through complex technical challenges, ensuring innovative and practical solutions.

Multidisciplinary Team Coordination:

• Manage and inspire multidisciplinary design teams, fostering a collaborative and efficient work environment.

• Ensure seamless integration of various engineering disciplines in the design process.

• Coordinate with other department heads to allocate resources effectively and meet project demands.

• Coordinate with various EC offices for Multidisciplinary and/or Multicentre projects

Design Process Management

• Oversee the design stages from concept to final delivery, ensuring adherence to project timelines and specifications.

• Monitor the progress of design work, identifying and resolving any issues that arise.

• Conduct regular review meetings to assess design progress and make necessary adjustments.

Quality Assurance and Standards Compliance:

• Implement and maintain high standards of design quality, ensuring compliance with AECOM’s quality principles, industry regulations and client specifications.

• Regularly review and assess design outputs for technical accuracy and innovation.

Stakeholder Engagement and Support:

• Act as a primary point of contact for internal teams and external stakeholders regarding design matters.

• Provide expert advice and support to project teams, enhancing design outcomes and efficiency.

Budget and Resource Optimization:

• Manage design budgets, ensuring cost-effective use of resources and identifying opportunities for savings.

• Optimize the allocation of design resources to maximize efficiency and project success.

• Change management – Proactive in initiating, recording, assessing in terms of design impact/ budget/schedule.

Risk Management and Mitigation:

• Identify potential risks in the design phase and develop effective mitigation strategies.

• Address and resolve design-related issues proactively to prevent project delays or cost overruns.

Design Documentation and Reporting:

• Maintain comprehensive and accurate design documentation throughout the project lifecycle.

• Prepare and present regular design reports to internal teams and stakeholders for informed decision-making.

• Adapt to the AECOM Project Delivery Procedures and standards.

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues with Air-conditioning.
• Work with various departments or stakeholders to ensure the Aircon is delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!