Introduction
The Business Systems Manager for APAC & India will be responsible for overseeing ib vogt's business systems environment in these regions, specifically Microsoft Dynamics 365 Business Central and additional modules. This role involves leading a small team, setting up and maintaining efficient processes, and ensuring organizational adherence to these processes, as well as rolling out ib vogt's system setups in APAC & India. The Business Systems Manager will report directly to the Director of Accounting & Tax and will play a critical role in optimizing our financial and operational systems & processes.
 
Resposibilities:

• Oversee the implementation, maintenance, and optimization of Microsoft Dynamics 365 Business Central modules and peripheral systems.
• Ensure systems are configured to meet business needs and industry standards based on national requirements.
• Manage and resolve any issues related to ERP systems in a timely manner.
• Lead and mentor a team consisting of different responsibilities.
• Conduct regular performance reviews and provide ongoing feedback and development opportunities for team members.
• Develop, document, and implement robust business systems processes.
• Ensure processes are efficient, scalable, and compliant with relevant regulations and standards.
• Monitor adherence to established processes across the organization and implement corrective actions as needed.
• Work closely with the Stakeholder and Shareholder Management on a global level and other key stakeholders to align system capabilities with business objectives.
• Communicate effectively with cross-functional teams to understand and address their needs and challenges
• Identify opportunities for process improvements and system enhancements.
• Stay up to date with industry best practices and technological advancements in all fields of used and needed Business Systems.
• Lead initiatives to integrate new features and functionalities that drive efficiency and effectiveness.

Job Responsibilities:

• Develop and implement investor relations strategies that enhance the company's visibility and reputation in the investment community.
• Serve as the primary point of contact for all investor inquiries and maintain strong relationships with institutional investors, analysts, and other financial stakeholders.
• Prepare and present the company’s financial performance, strategy, and business outlook to investors, analysts, and stakeholders at conferences, meetings, and events.
• Coordinate the preparation of financial reports, earnings releases, and investor presentations.
• Monitor market trends and competitors' activities to identify opportunities and challenges in investor relations.
• Collaborate closely with the finance, legal, and corporate communications teams to ensure alignment in messaging and compliance with regulatory requirements.
• Gather and analyze feedback from investors and analysts to inform company strategy and communication efforts.
• Organize and lead shareholder meetings and roadshows, ensuring that the company appropriately addresses investor concerns and interests.
• Stay updated on global financial markets and investor sentiment to adapt investor relations strategies accordingly.

Job Requirements:

• Bachelor's degree in Finance, Business Administration, or a related field; a Master's degree or CFA designation is preferred.
• Minimum of 8-10 years of experience in investor relations, finance, or corporate communications, preferably within a publicly traded company.
• Proven track record of managing investor relationships and excellent communication skills.
• Strong analytical skills with the ability to interpret financial data and trends.
• Experience in presenting to senior management and external stakeholders.
• In-depth knowledge of financial markets, investment strategies, and regulatory requirements.
• Highly organized, self-motivated, and able to manage multiple priorities effectively.
• Strong interpersonal skills and ability to build rapport with a diverse range of stakeholders.

Job Responsibilities:

• Assist in the development and implementation of investor relations strategies to enhance the company's visibility and reputation within the investment community.
• Act as a liaison between the company and its investors, analysts, and other financial stakeholders.
• Prepare and present the company’s financial performance, strategies, and business outlook to potential and existing investors.
• Support the preparation of financial reports, earnings releases, and investor presentations to ensure clear communication of the company’s financial status and strategic goals.
• Monitor and analyze market trends and competitor activities to provide insights and inform communications with the investment community.
• Collaborate with finance, legal, and corporate communication teams to align messaging and ensure compliance with relevant regulations.
• Gather investor feedback and insights to improve investor relations strategies and address stakeholder concerns.
• Organize investor meetings, conference calls, and events to facilitate engagement with shareholders and the broader investment community.
• Stay updated on industry developments and trends that could impact the company’s investor relations efforts.

Job Requirements:

• Bachelor's degree in Finance, Business Administration, or a related field; a Master's degree is an advantage.
• Minimum of 5-7 years of experience in investor relations, corporate finance, or financial analysis.
• Strong communication and presentation skills with the ability to articulate complex financial information clearly.
• Excellent analytical skills with a keen attention to financial data and market trends.
• Experience in working with diverse stakeholders and building strong investor relationships.
• Familiarity with regulatory frameworks and compliance in investor relations.
• Highly organized and detail-oriented, capable of managing multiple projects effectively.
• Proficient in both English and Bahasa Malaysia; additional languages are a plus.

Job Responsibilities:

• Lead the legal and secretarial functions for OCIM SDN BHD, providing strategic direction and oversight in all legal matters.
• Ensure the company complies with all regulatory requirements and maintains the highest standards of corporate governance.
• Advise senior management and the Board of Directors on legal risks, corporate governance issues, and related matters.
• Draft, negotiate, and review a wide range of contracts and legal documents to protect the company's interests.
• Manage the company's corporate records, filings, and compliance with statutory obligations.
• Oversee the preparation of minutes for Board meetings, annual general meetings, and other corporate meetings.
• Monitor regulatory changes and ensure the company adapts its processes accordingly to mitigate risk.
• Develop training programs on legal compliance and corporate governance for staff and management.
• Coordinate with external legal advisors and manage relationships to ensure effective legal representation.
• Lead and manage the legal department's team, fostering a culture of excellence and continuous improvement.

Job Requirements:

• Law degree (LLB) and a valid license to practice law.
• Minimum of 10 years of legal experience, with at least 5 years in a managerial role, preferably in corporate law or with a focus on governance and compliance.
• Extensive knowledge of legal principles, corporate regulations, and best practices for corporate governance.
• Exceptional drafting and negotiation skills, with the ability to handle complex legal documents.
• Strong strategic thinking and problem-solving skills, with a high level of integrity and professionalism.
• Excellent communication and leadership skills, capable of influencing and advising senior stakeholders.
• Ability to manage multiple priorities and projects effectively in a fast-paced environment.
• Fluency in English and Bahasa Malaysia; proficiency in other languages is an advantage.
• Demonstrated ability to manage confidential information discreetly and effectively.

Job Responsibilities:

• Develop and implement comprehensive corporate communication strategies that effectively promote the company's brand, values, and mission.
• Manage the creation of corporate communications materials, including press releases, speeches, annual reports, and internal communications.
• Oversee media relations efforts, including building and maintaining strong relationships with journalists and media outlets to secure positive coverage for the company.
• Coordinate crisis communication strategies to manage and mitigate reputational risks effectively.
• Support the planning and execution of corporate events and stakeholder engagement initiatives.
• Ensure consistent messaging across all communication channels and develop communication guidelines for the organization.
• Monitor and analyze media coverage and public perception of the company, providing insights and recommendations for improvement.
• Collaborate with internal departments to align corporate communication strategies with business objectives and initiatives.
• Supervise and mentor junior communication staff, fostering a collaborative and high-performance work environment.

Job Requirements:

• Bachelor's degree in Communications, Public Relations, Journalism, or a related field; a Master's degree is a plus.
• Minimum of 5-7 years of experience in corporate communications, public relations, or a related field.
• Proven track record of developing and executing successful communication strategies.
• Exceptional writing, editing, and verbal communication skills.
• Strong media relations experience with established contacts in the media industry.
• Experience in crisis communication and reputational management.
• Ability to work collaboratively across functions and build relationships with diverse stakeholders.
• Highly organized with excellent project management skills and the ability to manage multiple priorities effectively.
• Fluency in English and Bahasa Malaysia; proficiency in other languages is a plus.

Job Responsibilities

• Lead the overall HR strategy, ensuring alignment with the company’s goals and objectives.
• Oversee all HR functions including recruitment, talent management, compensation and benefits, employee relations, performance management, and training and development.
• Develop and implement HR policies, programs, and initiatives that foster a high-performance culture and enhance employee engagement.
• Ensure compliance with labor laws and regulations while promoting fair and equitable treatment of all employees.
• Partner with senior management to identify organizational needs and develop solutions to drive business performance.
• Manage succession planning initiatives to ensure talent pipelines and organizational resilience.
• Monitor and analyze HR metrics to inform strategic planning and continuous improvement initiatives.
• Facilitate change management efforts and promote a positive work environment aligned with OCIM’s values and mission.
• Lead and mentor HR teams, fostering their professional growth and development.

Job Requirements

• Bachelor's degree in Human Resources Management, Business Administration, or a related field; a Master’s degree is a plus.
• Minimum of 10 years of progressive HR experience, with at least 5 years in a managerial role.
• Proven experience in developing and implementing HR strategies and best practices.
• Strong knowledge of HR regulations, labor laws, and employment standards.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to influence and partner with all levels of the organization.
• Strong analytical and problem-solving skills, with proficiency in HR metrics and data analysis.
• Fluency in English and Bahasa Malaysia; proficiency in additional languages is an advantage.
• Passion for fostering an inclusive and engaging workplace culture.

Job Responsibilities:

• Manage the general affairs department, ensuring efficient operations and support of organizational functions.
• Oversee office management, including facilities maintenance, procurement, and logistical support to ensure a productive and safe work environment.
• Develop and implement policies and procedures related to general affairs, office services, and organizational compliance.
• Coordinate and manage corporate events, meetings, and activities, ensuring logistics and resources are adequately provided.
• Act as the primary point of contact for internal clients regarding general affairs, resolving issues and addressing concerns effectively.
• Monitor budgets related to general affairs, ensuring cost-effective management of resources and services.
• Lead the recruitment, training, and development of general affairs staff to cultivate a high-performance team.
• Foster communication and collaboration among departments to streamline processes and share resources effectively.
• Maintain an understanding of the company’s goals and objectives to support general affairs activities in alignment with business strategies.

Job Requirements:

• Bachelor's degree in Business Administration, Management, or a related field; a Master's degree is an advantage.
• Minimum of 5-7 years of experience in general affairs, facilities management, or office administration, with a track record of progressive responsibility.
• Strong organizational and project management skills, with attention to detail.
• Excellent communication and interpersonal skills, capable of building relationships across all levels of the organization.
• Demonstrated ability to manage budgets and optimize resources effectively.
• Proficient in using office management software and IT systems.
• Ability to work independently and take initiative while also being a collaborative team player.
• Strong problem-solving skills with the ability to adapt to changing priorities in a fast-paced environment.
• Fluency in English and Bahasa Malaysia; proficiency in additional languages is a plus.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values GETFS :

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• To focus on the acquisition of new business in growing the SME/ commercial lending portfolio through with the objective to meet personal targets and department targets.
• To enhance the profitability of existing customers portfolio through a variety of products offered.
• Coordinate with other departments to facilitate the drawdown of facilities, maximise process efficiency and customer satisfaction.
• Provide updates on customer level information to relevant parties in the organization.
• To identify new opportunities on latest industry trends as to increase revenue growth of the company.

• Min 2-3 years of experience in sales and marketing especially in SME/ commercial.
• Knowledgeable in sales for SME banking/ trade finance products/ commercial.
• Possesses basic business acumen and familiar with SME client financing needs, issues, trends and policies in the country.
• Knowledge and understanding on financial analysis and risk management.
• Strong initiative and positive attitude.
• Able to work independently with high degree of commitment and integrity.
• Analytical and able to think strategically.
• Excellent writing, communications and interpersonal skills.
• Well versed in English and Bahasa Malaysia as well as Mandarin to cater for our Chinese market.
• Need to possess own transport as this job require a lot of travelling.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.

WHAT YOU’LL DO:

• Assist the Relationship Manager in organising client events and programs to boost loyalty and satisfaction.
• Collaborate with Marketing and Operations to smoothly run client-focused programs.
• Act as a point of contact for clients, addressing inquiries and providing timely and effective solutions.
• Assist with Ad-hoc tasks as assigned, such as report/updates for C-suite

WHAT WE EXPECT OF YOU:

• Proven experience in a client-facing role, preferably within the insurance or financial services industry.
• Strong communication and interpersonal skills.
• Knowledge of health and wellness programs, with experience in organizing health-related events.
• Ability to manage a budget effectively.
• Results-driven with a focus on exceeding client expectations.

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues with Air-conditioning.
• Work with various departments or stakeholders to ensure the Aircon is delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting
• Use Tree View on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer
• service standards
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Take on additional assignment as required, supporting company needs.

Job Responsibilities:

• Develop and implement comprehensive risk management frameworks and strategies to enhance organizational integrity and mitigate risks.
• Lead the internal audit function, planning and conducting audits to assess the effectiveness of internal controls and compliance with regulations.
• Coordinate risk assessments and evaluations of business processes to identify vulnerabilities and areas for improvement.
• Prepare detailed audit reports, highlighting findings, recommendations, and action plans for management review.
• Monitor and follow up on the implementation of audit recommendations and corrective actions.
• Conduct integrity assessments and investigations into incidents of misconduct, ensuring adherence to ethical standards and corporate governance policies.
• Collaborate with cross-functional teams to promote a culture of risk awareness and integrity throughout the organization.
• Stay updated on industry best practices and regulatory changes related to risk management, audit, and integrity.
• Provide training and guidance to staff on risk management practices and audit processes.

Job Requirements:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; a Master’s degree or professional certification (e.g., CIA, CISA, ACCA) is preferred.
• Minimum of 7-10 years of experience in risk management, audit, or compliance roles, with at least 3 years in a managerial position.
• Strong understanding of risk management principles and auditing standards.
• Proven ability to conduct audits and risk assessments effectively.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to interact with management and stakeholders effectively.
• Demonstrated leadership capabilities and experience in managing a team.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.
• Fluency in English and Bahasa Malaysia; proficiency in other languages is a plus.

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

• Manage hotel’s pre-opening operations.
• Ensure profit optimization and superior guest experience.​.
• Drive the hotel’s commercial performance.
• Create a performance-driven culture that meets the business objectives of key stakeholders: guests, employees, owners, and Accor.

We are seeking an experienced PMO Manager to be responsible for overseeing the successful planning, execution, and closure of the project portfolio across the Digital Customer Centricity team for Asia Pacific. The PMO Manager ensures projects are delivered on time, within scope, and within budget. This role will be part of APAC's Digital Customer Centricity & Regional Business IT team.

Key Responsibilities:

• Portfolio Management: Manage and track the regional organization’s portfolio of projects, ensuring alignment with company goals and strategic initiatives.
• Project Governance: Establish and maintain project governance standards and methodologies to ensure consistency and transparency across all projects. Enable the team manager to have a single-source-of-truth where to find everything about the current status of the ongoing projects (stage, tasks, stakeholders, documentation, etc.)
• Project Planning: Develop detailed project plans, including resource allocation, timelines, and risk management strategies.
• Stakeholder Management: Facilitate communication between stakeholders, project teams, and senior leadership to ensure expectations and requirements are aligned.
• Performance Monitoring: Develop and maintain project performance metrics and KPIs to track project progress, identify risks, and ensure projects stay on track.
• Risk and Issue Management: Identify, evaluate, and mitigate project risks and issues, ensuring appropriate escalation when necessary.
• Reporting: Provide regular status updates and reports to management, highlighting key achievements, risks, and areas requiring attention.
• Process Improvement: Continuously evaluate and improve project management processes and tools to increase efficiency and effectiveness.
• Budget Management: Ensure project budgets are well-managed, costs are tracked, and deviations are addressed promptly.

Scope of Position

The focus of Sales Operations is to optimize the effectiveness of the district sales team by providing support to the District Sales Team and Manager. The Sales Operations candidate must have a desire to become an expert in sales fundamentals and process, and the drivers of results for their Sales team.

Using strong communication skills and deadline management, sales operations will effectively collaborate with a variety of people and job functions, accomplishing tasks of moderate to high complexity and scope, and have the ability to perform in a challenging and fast-paced environment. This role provides growth opportunity, recognition and reward for the achievement of business results. Position gains great insight to moving into a field Sales position if desired.

Reports to District Sales Manager

Key Deliverables

These are the minimum results expected from Sales Operations:

1. Manage monthly delivery of key reports to the District Sales Manager.
2. Manage weekly sales meetings, as directed by the District Sales Manager.
3. Organize sales events to drive existing and new customer engagement.
4. Ensure updated marketing materials are accessible to Sales team and create customer-focused PowerPoint presentations from various marketing material. Work with CHQ-Marketing team for customized content when needed.
5. Manage company visitors and arrange meeting schedules with sales team.
6. Deliver qualified sales leads to the team.
7. Deliver and coordinate bid response information requested by the local Sales team or the Expeditors network.
8. Provide rates and pricing support.
9. Attend training & development sessions to understand the requirements of Sales.
10. Organize training sessions related to Sales for your branch, as directed by the District Sales Manager.
11. Update CRM and ensure data integrity measurements are met for the branch.
12. Take on additional assignments, as required, in support of company needs.

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are now looking for a Campaigns Director/Senior Manager (Lead Generation), to be part of this exciting growth story.

Responsibilities

• Strategise and create multi-channel marketing plans to deliver on lead generation campaigns for various client accounts. Channels include farming and email/Whatsapp marketing to existing bases, paid advertising, community marketing, events and partnerships, telesales, offline promoters, etc.
• Brief, project manage, and oversee the quality of work from a team of performance specialists, CRM specialists, data processing specialists, copywriters and designers, to deliver on campaigns. If needed, source for suppliers/freelancers and onboard them.
• Forecast budget/CPL and timelines for campaigns.
• Constantly monitor performance across multiple campaigns, and be agile in moving resources across campaigns or changing creatives/channels as needed, understanding drop-out points throughout the journey and troubleshoot accordingly, ultimately ensuring all deliverables are submitted on time and spend is within budget.
• Drive more sophistication in source attribution and performance measurement.
• Understand our target audiences’ behaviours, as well as analyse and segment our existing base, to improve new user acquisition and cross-sell.
• Continually find ways to optimise campaigns and maximise margins.
• Build long-term strategies for user acquisition while managing short-term fulfilment.
• Interact directly with clients for day-to-day operations, building positive relationships with them to facilitate renewal or other business opportunities.
• Responsible for timely billing of clients.
• Be the subject matter expert for omnichannel lead generation campaigns, advising on best practice, feasibility, pricing/CPL, as well as timeline and budget needed for new campaigns/clients.

What we offer

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are now looking for an experienced Branding and Marketing manager who will support B2B branding and marketing initiatives, to be part of this exciting growth story across different markets in SEA.

Detailed strategic planning and tactical execution on how the Supermom’s B2B brand will be developed and shaped up in SEA is expected in this role, which includes all B2B marketing strategy which incorporates all aspects of B2B marketing planning and communications including managing marketing budget, developing right channel mix, digital channels, developing events sponsorships, creating marketing collateral and public relations.

We are seeking a dynamic Marketing Manager/Senior Executive to drive the success of our B2B marketing initiatives. The ideal candidate will excel at optimizing customer journeys, crafting engaging multi-channel marketing campaigns, and driving data-driven content strategies. With a strong focus on collaboration and innovation, you will lead event development, both online and offline, and champion public relations efforts to elevate our brand. Working closely with sales teams, you will create sales enablement resources that align with our brand's voice, values, and objectives, fueling growth and success.

Responsibilities:

1. Optimize the B2B customer journey by identifying friction points and conversion gaps, and create scalable, innovative solutions to enhance customer experiences. Collaborate with cross-functional teams to develop cohesive marketing messages, positioning, and assets that align with brand voice, values, and objectives. Work closely with sales teams to develop a sales playbook, incorporating aligned strategies and sales enablement resources.
2. Develop and execute multi-channel marketing communications strategies and campaigns (including advertising, PR, events, email marketing, association/channel partnerships and social media) to achieve business objectives. Manage the production and distribution of marketing materials, while monitoring performance and adjusting tactics as needed to optimize results.
3. Develop and execute data-driven content strategies that align with business goals and target audiences. Collaborate with cross-functional teams to create and optimize content for various channels (website, blog, social media, email, video), while monitoring performance metrics and exploring new formats and technologies to enhance engagement and lead generation. Identify and leverage new channels and technologies to improve the effectiveness of marketing communications strategies.
4. Plan and manage event development for both offline and online events, including concept creation, budgeting, logistics, promotion, and execution. Collaborate with internal and external stakeholders to ensure successful event outcomes that align with business objectives and enhance brand visibility.
5. Develop and execute public relations strategies to build and maintain a strong brand image, foster positive media coverage, and manage press relations. Collaborate with internal teams and external PR agencies to craft compelling stories, press releases, and media materials that effectively communicate the company's key messages and achievements.

• Driven, problem-solver with a passion for startups and mission-driven work.
• Relevant experience or aptitude for marketing management duties.
• Understanding of B2B marketing strategies and data-driven approaches.
• Experience in organizing events, copywriting, and basic design.
• Strong organizational, communication, and interpersonal skills.

What do we offer?

• Work hard, play hard office culture led by a multi-national workforce
• Team-based workplace dynamic with vibrant talent collaborating toward common objectives and goals

Scope of Position

To further develop the air export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policies and procedures.

Major Duties and Responsibilities

Operations

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators.
• Instill and foster a climate of compliance at all times to regulations.  This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
• Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
• Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
• Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRS database
• Ensure Customer reviews are completed with your regular customers
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Take an active role in the transition of new business/ updates to existing business

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Commercial Support:

• Assist the Commercial Director with various tasks, including scheduling meetings, preparing presentations, and coordinating travel arrangements.
• Act as a point of contact between the Commercial Director and internal/external stakeholders, managing communication and follow-up as needed.
• Support the commercial team with administrative tasks, such as data entry, file management, and document preparation.
• Facilitate communication and collaboration within the commercial team and across departments, fostering a positive and productive work environment.
• Prepare and distribute internal communications, announcements, and reports as needed.
• Serve as a liaison between the Commercial Director and other departments, providing support and assistance as required.

Office Management:

• Oversee the smooth functioning of the office, including managing office supplies, facilities, and equipment.
• Coordinate office maintenance and repairs, liaising with vendors and service providers as necessary.
• Implement and maintain office policies and procedures to ensure efficient operations and compliance with company standards.
• Maintain accurate records and files, both electronic and physical, and ensure data integrity and confidentiality.
• Assist with organizing company events, meetings, and conferences, including scheduling, logistics, and coordination.
• Implement, and maintain EHS policies, procedures, and programs to ensure compliance with local regulations and Group standards.
• Coordinate EHS training and support to employees on EHS policies, procedures, and best practices.
• Serve as the primary point of contact for EHS-related inquiries, reporting, and compliance matters.

Job description

• Responsible to verify reconciliation for the payroll team, ensuring efficient payroll operations and provide exceptional service delivery to all stakeholders • Agile, CI mindset, initiator, lead and emphasize on streamline processes, leveraging technology and best practices to enhance accuracy, efficiency and quality of works. • Lead and coordinate CI or improvement projects within payroll in APAC as well as contribute to cross team CI initiatives. • Ensure payroll processes, reports and delivery are compliance with local tax and labor law, internal and external audit and security requirements, ICFR, and BCP ready. • Manage relationship with all stakeholders and third party vendor, ensuring they meet performance standards and compliance requirements and able to provide recommendation for improvement. • Strategically motivate, encourage, engage with and support team member whenever necessary. • Expert in multiple payroll countries & payroll system and able to handle high complexity payroll and backup the team member during emergency. • Lead Business Partner meeting or review, presentation of ideas independently with constructive action plan. • Act as the first level of point of contact for any escalated payroll issue in the team, Managing escalation independently and swiftly • Role model, self-driven to success, instils a robust culture of knowledge sharing, engaging with the team and stakeholders, good time management skills • Supervise the team's daily operations and administrations (SLA, queries, reporting, deadlines) with proper ownership • Provide indirect coaching to the team on daily operations matters within APAC with proper ownership • Proactive promote collaboration, alignments and improvements across stakeholders and across functions or regions. • Accountable for payroll, tax and any internal or external statutory audits. • Responsible for ensuring the BCP around the payroll process is constantly reviewed, updated and tested to ensure BCP readiness • Governe and responsible for managing third party payroll vendor for respective countries ensuring meeting SLA • Provides first level decision for any issues raised by the team and ensure processes are embedded and adhered to consistently throughout the team.

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.

WHAT YOU’LL DO:

• Assist the Relationship Manager in organising client events and programs to boost loyalty and satisfaction.
• Collaborate with Marketing and Operations to smoothly run client-focused programs.
• Act as a point of contact for clients, addressing inquiries and providing timely and effective solutions.
• Assist with Ad-hoc tasks as assigned, such as report/updates for C-suite

WHAT WE EXPECT OF YOU:

• Proven experience in a client-facing role, preferably within the insurance or financial services industry.
• Strong communication and interpersonal skills.
• Knowledge of health and wellness programs, with experience in organizing health-related events.
• Ability to manage a budget effectively.
• Results-driven with a focus on exceeding client expectations.

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Role: 

The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office, and within the limits of the established hotel policies and procedures, who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction. 

Duties and Responsibilities: 

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments,

The Project Manager is responsible for the end to end project management of varied projects across the manufacturing operation, managing projects from concept to commissioning within a varied manufacturing environment either in the field of process, packing or facilities and utilities.

The Project Manager supports the delivery of the key plant results, such as zero safety accidents, zero quality (losses), cost savings, efficiency improvement, 100% Customer Service Level and 100% engagement using the Manufacturing Operating System as an enabler. The Project Manager does this through agile project management and execution of varied projects across the manufacturing operation, through any of the phases from concept to handover after verification.

High personal development of some Leadership Capabilities

Responsibilities/ Key Activities:

Safety Health and Environment:

• Responsible for Safety, Health and Environment requirements and legislation implementation and ensures compliance to legal and corporate standards & policies in projects and installations executed; design and execution including LOTOTO (Lock Out Tag Out Test Out), permit to work, hazard work permits, behavioral observation systems, contractor management.
• Responsible to ensure that ergonomics and SHE – Safety, Health & Environment risks are mitigated or eliminated in projects executed.
• Managing contractors in the work area, preparing permits and reviewing risk assessments and method statements.
• Champions Safety, Health and Environment culture through role model behavior.

Quality:

• Responsible for Quality requirements and legislation implementation and ensure compliance to legal and corporate standards & policies in projects executed.
• Ensures project designs and execution include and follow Good Manufacturing Practices, Hygienic Design principles, ISO, HACCP and are in line with JDE Manufacturing Operating System Standards.
• Champions Quality culture through role model behavior.

Delivery & Cost:
Project Planning:

• Responsible for (pre-)engineering scoping, costing and capital expenditure request document preparation using the appropriate JDE project management and technical standards, processes and procedures.

Communication:

• Engaging and communicating with all relevant stakeholders and project team members through the whole lifecycle of the project to ensure that the project deliverables meets all practical requirements (maintenance, operation, training, etc).
• Giving regular updates on project progress to steering committee, team members and plant management.

Project Management & Execution:

• To manage and co-ordinate the detailed project design activities:-
• Coordinate, liaise and communicate with (int./ext.) designers, authorities (for notice, permitting and/or approval) and responsible JDE stakeholders (SSE, QA, M&R, etc.).
• Have drawings and calculations prepared (int./ext. company), as required based on project scope; for purpose of permitting, tendering, documentation etc.
• Distribute and share information to relevant project team members and stakeholders, based on project RACI communication matrix.
• Contact with suppliers, enquire quotations for equipment, installation and/or engineering services and have purchase orders created based on and in line with budget and time schedule planning.
• Prepare RFQ technical documents and follow up tender/ contract negotiation together with Procurement. Carry out Total Cost of Ownership assessment (investment v operating costs) for major CAPEX buy equipment.
• Ensure to have the Technical Project Documentation prepared (int. or by 3rd party contractor): collect, compile and share required files of the (sub-)project; participate in safety assessments/reviews, according to local standards, laws, regulation and JDE company procedures (Engineering Management and Contactors Management).
• Working with the software engineers to develop a URS – User Request Specification for the process installation and review FDS – Functional Development Specification.
• Management of orders: raising Purchase Requests, following deliveries up with the suppliers, receipting and checking invoice discrepancies.
• Planning and regular review of budget incl. updated forecast: kind and amount of purchase orders still needed to be spent to deliver the detailed, agreed scope
• Managing cost versus budget using the appropriate standards to report actual, commitment, and remaining budget spend on a weekly basis to Engineering Manager and/or Plant Finance the CAPEX spending forecast and spending phasing for budget control.

Project Close-Out:

• Start up the installation, together with the project team and suppliers and ensure full snag tracking and close out through commissioning, qualification and verification.
• Ensure relevant handover documentation is in place such as OEM manuals, training documents and risk assessments. Arrange for appropriate training and provision of training material before installation start up.