Total 144 Full-time hr associate job vacancies in Malaysia

Jr. Customer Service Associate (Mandarin Speaking) Greater China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non-Malaysian
• Relocation Benefits *for Non-Malaysian

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

Your contribution to something big!

• Oversee master data changes or new data entry requirements of employee data into HR Core.
• Drive the update and execution of mass HR administration processes, ensuring accuracy and efficiency.
• Administer HR-related documentation, including (but not limited to) contracts of employment, medical certificates, letters, etc.
• Manage all administrative activities within the employee life cycle, including onboarding, leaver movements, salary adjustments, promotions, personal data changes, etc.
• Consistently review and update the Standard Operating Procedure (SOP) to ensure completeness and accuracy, and implement improvements where necessary.
• Identify opportunities to enhance services and processes, focusing on efficiency, accuracy, and automation.
• Lead the input of all data related to finalizing leaver cases and new hires after payroll cutoff.
• Develop and implement process automation initiatives to streamline HR processes, reduce manual tasks, and increase operational efficiency.
• Utilize advanced Excel skills to analyze data, generate reports, and provide actionable insights to support HR decision-making.

• Maintain accurate, up-to-date records in employee database and electronic employee files and ensure all employment requirements are met
• Creation of employment contracts and responsible for contract issuance and update internal databases with new hire information.
• Creation of staff letters and contract variations.
• Coordinate meetings logistics for domestic and international participants
• Updating and maintaining HR databases and systems.
• General administration support to the HR function as required.

This position will have the primary responsibility of managing fund accounting team(s) providing the full range of fund administration services to private equity and hybrid funds. This individual will be reporting directly to Regional Head of Private Equity and Real Estate.  A partial list of responsibilities and skills includes:

• Manage client relationships and act as escalation point for all client queries and resolve issues/queries raised by our clients. Maintain a high level of client satisfaction and retention
• Manage a team of accountants responsible for client deliverables such as NAV production, financial statements and associated reports and assist with the review process
• Ensure the service level agreement and accuracy of client deliverables prepared by their team
• Ensure that the team is trained, engaged and as efficient and effective as possible in achieving organizational goals
• Help with the coordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables
• Oversea the audit process, prepare financial statements or review such if prepared by other parties
• Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed
• Ensure all fees are billed on time and collected promptly for their assigned team.
• Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level
• Oversee tracking and managing; Client profit margins, people management, client relationship risk reviews, incident management and risk reduction

The purpose of the HR Manager, IKEA Klang Valley (KV) role is to lead and execute people strategies that drive employee engagement, organizational effectiveness, and business growth. This role is pivotal in integrating HR initiatives across various functions to ensure a cohesive and impactful people management approach. By leveraging IKEA's culture and values, the HR Manager, KV will optimize talent management, enhance the employee experience, and support IKEA's mission of creating a better everyday life for the many people.

Through strategic leadership and firsthand guidance, this role will translate Country People Strategies into local actions, provide HR advice to leaders, and foster an environment where IKEA's values are a living reality. As a key contributor to both the Store Management Team and the Country People Group, the HR Manager, KV will play a crucial role in shaping the business and people growth of IKEA Malaysia.

RESPONSIBILITIES OF THE JOB

• Lead the KV HR team and serve as a key contributor to the KV management team, providing HR subject matter expertise and strategic guidance.
• Translate the Country People Strategy and Ikano Retail principles into an actionable local HR plan to establish IKEA as the employer of choice in the KV.
• Oversee the entire employee lifecycle, focusing on:

1. Developing and implementing a local recruitment strategy to ensure a diverse talent pool that aligns with the store's Primary Market Area demographics.
2. Managing succession planning and talent development, including creating development programs for high-potential employees.
3. Fostering a continuous learning and development culture using the IKEA learning staircase model.
4. Implementing effective onboarding and offboarding processes.

• Ensure competitive and fair remuneration practices to attract and retain talent while managing staff costs in line with targets and budgets.
• Lead salary review processes and utilize HR data analytics to optimize related processes, such as payroll, timekeeping, and staff planning.
• Implement and analyze employee surveys (VOICE) and assist functions in translating results into actionable improvement plans.
• Promote knowledge sharing, internal mobility, and a commitment to Ikano Retail's overall success across the organization.
• Develop and implement diversity and inclusion initiatives to foster a more inclusive workplace.
• Ensure compliance with national labor laws, regulations, and agreements while maintaining positive relationships with unions and works councils, where applicable.

REQUIREMENT FOR THE JOB

• You have at least 20 years of working experience in Human Resource Management or business partnering roles, preferably from the retail or manufacturing industry, and have experience in a large and complex organizational setup.
• You are passionate about the growth and development of people, with a proven track record of leadership in fostering a positive organizational culture.
• You communicate persuasively, influence effectively, and create an environment where IKEA’s values are a strong and living reality that embraces the diversity of the workforce.
• You have experience managing change and driving organizational development initiatives.
• You are business-minded and have experience in building competence dimensions and leading strategic people assignments, contributing significantly to both business growth and employee development.
• You demonstrate strong HR analytics skills, using data to inform strategy and improve HR processes.

• Set and communicate strategic HR policies, plans and goals to all team members.
• Identify and implement strategic actions that both attract and retain hotel's talents.
• Prepare and execute action plans to improve Employee engagement in the hotel.
• Oversee the compensation and benefit process.
• Support all internal and external HR related inquiries.
• Create a performance-driven culture in the hotel.
• Keep abreast on HR related matters.

JOB SUMMARY 

Overall responsible for supporting and administrative tasks and activities pertaining to the Human Resources function such as employee benefits, employee training application on HR information systems (HRIS - i.e SFront), employee data and filing administration, recruitment activities, and all other HR admin-related functions.

KEY RESPONSIBILITIES

• Administer and maintain employee data in the HRIS system to ensure all employee reports generated from the HRIS system and other related processing are current and accurate.
• Organize and administer employees' personal files to ensure all important and necessary documentations are well kept and filed.
• Attend to employees' queries on the Employee Self Service (ESS) applications of the HRIS (i.e SFront) such as leave applications, personal particular updates, attendance systems, etc. Also to provide briefing and/or hiring training to employees as and when necessary. 
• Administer resignation records and data from various sources (i.e resignation letters, HRIS systems, emails, etc) to ensure employee resignations are well handled in accordance to the Company's guidelines and process.
• Coordinate and provide timely reports and relevant documentation (i.e name list and details, personal file, etc) on any abscondment cases to the IR unit to proceed with necessary legal actions.
• Process, prepare relevant documentation and obtain necessary approval for the Employee Awards, employee welfare such as condolence gift and other related employee awards and welfare claims.
• Prepare and generate monthly HR report (i.e Direct employee working hours, leave and attendance records, direct employee turnover, etc) as well as other related reports.

The Role 

As a Junior HR Administrator, you will be essential in supporting the HR department in its daily operations. This position is perfect for individuals looking to expand their knowledge and skills within human resources, contributing to a positive workplace culture and supporting the overall HR function

Key Responsibilities: 

• Maintain and update employee records and HR databases with a high degree of accuracy. 

• Assist with Recruitment activities including organizing interviews, performing reference checks, and similar tasks. 

• Support with pre-onboarding and onboarding processes for new hires, ensuring they have the necessary resources and information. 

• Respond to employee inquiries regarding HR policies and procedures, providing support and guidance. 

• Prepare necessary paperwork for HR projects and initiatives, including training and development plans. 

• Assist in organizing employee engagement activities, office administration activities and maintenance, office meals and events to foster a positive work environment. 

• Support with Expats' Visa applications and renewal process and procedures. 

• Any other relevant ad-hoc administration task as assigned. 

• A Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred. 

• Minimum experience of 2 years in an administrative role, preferably in HR. 

• Strong organizational skills and attention to detail. 

• Excellent verbal and written communication skills. 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with HR software is an advantage. 

• A positive attitude and eagerness to learn. 

• Ability to work effectively in a team-oriented environment. 

• Confidentiality and professionalism at all times. 

• Competitive salary package & performance bonus
• Gym subsidies 
• Casual dress code 

• Flexible working arrangements  (including work from home and remote) 
• Generous number of Annual Leaves
• Extensive medical coverage (including dental & optical)
• Delicious office snacks 
• Guidance and mentoring from leaders within the business 
• Dynamic, positive work environment 
• Fantastic team culture  

• Listen to what customers want and assist them in finding the best product for their requirements.
• Constantly expand product knowledge and deliver it in engaging ways to customers.
• Follow up with customers and provide guidance on product selection.
• Set up attractive product displays and promotional booths.
• Provide product demonstration, presentation to customers and other stakeholders.
• Engage in meaningful interactions and develop positive customer relationships.
• Provide feedback for improvement to the retail and management team.
• Meet daily targets and submit sales reports and EOD reports accurately.

• Diploma in Hospitality, Retail or any relevant course of studies.
• Minimum of 1 year of retail experience.
• Comfortable working 6 days a week.
• Passionate in engaging customers and providing excellent service.

• Willingness to learn and understand the consumer electronics technical specifications.
• Strong Communication and people skills.

• Annual outpatient benefit (Includes dental and optical benefits)

• Birthday leave

• Performance bonus

• Annual increment

This position is also responsible for managing employee onboarding, offboarding, maintaining accurate and up-to-date HR systems, and overseeing work permit applications. Additionally, the role involves coordinating essential documentation for payroll processing and providing ongoing HR support to ensure seamless operations and compliance with company policies and regional regulations.

·         Screen resumes, conduct initial interviews, and assess candidates’ qualifications, skills and cultural fit.

·         Coordinate and schedule interviews with hiring managers and candidates and facilitate the interview process.

·         Extend job offers to the selected candidates, negotiate terms and conditions of employment and coordinate the onboarding process.

·         Source candidates through various channels, including job boards, social media, professional networks and referrals.

·         Be a point of contact between the candidate and the company during the selection process

·         Assist line managers to identify and hire candidates with the right set of competencies within acceptable time frame and work within the approved budget.

·         Track hiring metrics including time-to-hire, time-to-fill and source of hire.

·         Assist with coordination of documentation for payroll department i.e new hires, leavers including leaver’s final dates, leave balance, leavers letter, absences, bonus, and leaves.

·         Coordinate non-local work permit applications and renewals from end-to-end visa management processes such as Employment Passes (EP), Dependent Passes (DP), Special Passes, Long-Term Social Visit Passes, Permission to Work (PTW).

·         Manage the onboardings of all new employees including issuing offer letters, and contract of employment and the associate pre-employment checks (including references).

·         Manage vendors and internal processes for employee benefits (i.e. insurance renewal/addition, dependents registration, termination for resignees, staff movement updates, and claim submission for (GHS/GPA/GTL)

·         Manage employee records and updating HR Databased including: change of addresses; bank details; marital status and emergency contacts, new hires information, terminations, reporting lines.

·         Prepare letter for Transfer, Redesignation, change of reporting line, Confirmation, Resignation, Verification, Promotion, Salary increment/adjustments, Retirement, contract extension.

·         Engage in HR projects and initiatives aimed at improving the employee experience and enhancing organizational effectiveness.

·         Degree or Diploma in Human Resources/Business Management/Business Administration

·         Strong understanding of HR principles and practices.

·         At least 2- 3 years of relevant working experience as Human Resources Generalist

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

Rewards & HR Operation

• Gather, record, and provide periodic reporting and analysis of attendance tracking of employees, including all leaves types, and absenteeism.
• Responsible to respond to staff inquiries regarding HR-related matters.
• Responsible for creating & update employee profiles, data, and all other records in HR Avenue (HR System) as when required.
• Work as a team on all HR engagement activities.
• Prepare all types of HR letters & Forms as requested (e.g. offer letter, acceptance of resignation, employee verification, BAU, checklist, etc.)
• Handle personal files, from scanning and uploading to the filing.
• To perform any other tasks and assignments as directed by the immediate manager from time to time.

Role Summary:

We are seeking a qualified Customer Support Associate to join our CS Engagement Team and contribute to our goals. In this role, you will provide administrative support related to products, orders, deliveries, and company policies. Administrative professionals play a crucial role in enhancing efficiency, delivering satisfactory customer experiences, and streamlining processes. The Customer Support Associate is essential to the CS Engagement Team, as well as to the customers and businesses we serve.

As a detail-oriented and proactive Customer Support Associate, you will be responsible for conducting customer due diligence checks for all new and existing clients, ensuring compliance with company policy requirements. Additionally, you will be tasked with assisting the team with various administrative tasks as assigned.

The ideal candidate will possess strong listening skills and the ability to respond promptly. We are looking for someone who is goal-oriented and has a solid understanding of customer service best practices. If you have exceptional organizational skills and thrive in a team environment, we would love to meet you. There are several primary responsibilities common to this occupation:

What You'll Do:

• Perform Customer Due-Diligence – for all clients, ensuring compliance with company policies.
• Maintain accurate and organized records of Due Diligence processes and client interactions.
• Administrative responsibilities to support CS engagement team.
• Collaborate with team members for data compilation and assist the manager with reporting tasks.
• Deploy and apply all company policies, procedures and standards.
• Perform and achieve the KPI as assigned

About the job

We want to fill this position with a strong contributor to the Human Resources function, securing HR subject matter expertise in payroll and compensation; someone who shares our vision of “creating a better everyday life for the many people”.

Your assignment

• You will report to the Payroll & HR Admin Manager – Malaysia.
• You are responsible for the centralised payroll and salary administration of all co-workers and manage the year-end income tax activity for all co-workers:
• You are to ensure the accuracy of the payroll related calculations, tax related matter; year-end income tax activity, tax clearance for all foreigners.
• You are to ensure that the payroll practices comply with national legislation and with timely submission of statutory related documents.
• You participate in payroll audit and support the rewards team in external compensation and benefits-related surveys for market benchmarking.
• You will be involved in HR Admin activities, from data management, recruitment, on boarding, benefits administration to off boarding, external HRDF and Social Security Claims and work-pass related matter which includes mobility support for our co-workers in Service Office.
• You will participate in continuous improvement projects related to payroll and HR & Office Admin matter.

Role summary:

This is an exciting entry-level opportunity within the Group Billing and Revenue Assurance Team in Group Finance. As a Billing Projects & Process Associate, you will contribute to global finance projects, especially focusing on billing and revenue processes.

While you may not have prior work experience, you will offer an excellent chance to develop your skills in a supportive environment and gain exposure to key finance projects. You will work closely with senior team members to help deliver the group's strategy and goals by assisting in different billing and revenue projects. Training and guidance will be provided to help you understand how to document use cases, gather requirements, and support process improvements.

What You'll Do:

• Work with your line manager to prioritize project objectives and billing strategies
• Help gather and document requirements and processes
• Learn how to translate our needs into solutions by supporting system documentation, business cases, and strategy papers
• Support regional teams in their billing-related projects, ensuring they align with the global billing strategy
• Collaborate with experienced team members and external partners to develop solutions that meet our needs
• Help prepare documentation for operational teams and help ensure a smooth handover of projects
• Participate in continuous improvement efforts by learning to identify and propose process enhancements
• Billing related troubleshooting and support, partner with 3rd-party consultants, CoE, Project Partners and GCS resources to address issues and requests
• This is your chance to start your career in finance, gaining exposure to international projects and working in a supportive team. Training will be provided, and you'll have the chance to develop your skills as you progress.

We are looking for a nAssociate Manager, Category to drive our mobile business in Malaysia.

This person is a data driven category specialist to drive growth for our Electronics Category including Mobile Phones and other gadgets. This person should be attuned to the needs of our users and be able to break down and solve complex business problems.

This role will report to the Category Director. 

You Will:

• Define the mobile category strategy. Undertake research and analyze data to deeply understand our category sellers and buyers and translate the insights to plans and communication.

• Grow the category in users and transactions, and generate revenue for the business. Work with stakeholders to set performance targets and ensure we are tracking and progressing to our plans. You will be responsible for P&L of this category.

• Conduct regular detailed analysis into search, browse behaviour, conversion funnels to identify possible areas of improvement of our product,  marketing comms, operations and sales strategy

• Be involved in development of the product, marketing, sales and operations to deliver on targets. 

• Identify and establish partnership with vendors to experiment and enable business models. Work end to end to build up this business. 

• Partner with product team to understand users needs to ensure we deliver a great user experience and that the needs of the category are addressed in roadmaps

• Partner with Marketing team to ensure that the category value propositions are communicated to our users to achieve business objectives

• Be responsible for defining and maintaining the category catalog 

• Execute experiments in collaboration with marketing or product teams to validate hypotheses and continually improve customer experience of these categories

• Build and maintain relationships/networks with relevant stakeholders in ways that help to deliver strategies/plans, and with smooth and timely delivery

• Report back to the wider business on category performance on a regular basis

As a Senior Associate, Marketing to lead and execute strategic marketing initiatives for our luxury bag category. This role involves managing CRM, handling lead generation campaigns, and working with Shopify for e-commerce updates. You will also analyse campaign performance, run targeted email campaigns, and manage key community events like workshops and fashion events. The ideal candidate has experience in CRM, project management, digital marketing, and a passion for luxury fashion.

Key Responsibilities:

• Develop and execute channel marketing strategies to drive lead generation and customer acquisition for the luxury bag category.

• Create and manage in-app and offline CRM campaigns to engage and retain customers.

• Activate marketing campaigns on Shopify and perform general updates on the e-commerce store.

• Collaborate with the sales team to identify and target key customer segments and markets.

• Analyse campaign performance data and provide insights to optimise marketing efforts.

• Oversee updates on Shopify and email marketing campaigns.

• Coordinate community events such as workshops and fashion initiatives.

• Collaborate with teams to develop marketing strategies and content.

• Work with creative teams to develop compelling marketing materials and content that align with brand guidelines.

• Monitor market trends and competitor activities to identify new opportunities for growth.

Established in 2017, QCP is one of the first digital asset trading firms in Singapore, with a vision to partner the next generation of investors to unlock institutional opportunities in digital assets.

QCP brings to clients deep expertise gained from thriving through multiple market cycles. A global market maker in digital asset derivatives with a vast network of liquidity providers and counterparties, we are shaping the future of digital asset markets through greater access and efficiency.

We offer a range of tailored derivatives and spot trading as well as structured solutions to institutional, professional and accredited investors. We also provide 24/7 liquidity across various markets in partnership with various exchanges and platforms.

QCP is headquartered in Singapore and is supported by a strong team of professionals in trading, business development, operations, risk and compliance teams.

Our in-house publications track the constantly evolving state of digital assets and markets, and can be accessed on our Telegram (t.me/QCPbroadcast), website (qcpgroup.com), Twitter (@qcpgroup) and LinkedIn.

Responsibilities:

• Perform investigative research on companies and/or individuals who are clients, prospective clients, and/or connected parties by utilizing a range of internal data (e.g., transaction activity, KYC, etc.), and external data (e.g. blockchains, internet, media, legal, corporate and other publicly available records and databases), must be able to correlate the transactions with a 360-degree view of understanding the customer
• Independently review & dispose offchain (fiat) and onchain (DPT) alerts from onboarding/periodic reviews related to adverse media, sanctions and be able to provide comprehensive and cogent justifications for all decisions and/or recommendations
• Analyse quantitative and qualitative data sets to assess and report on financial crimes (e.g. Money laundering, fraud, sanctions, terrorist financing) and be able to recognize typologies and patterns in relation to customers’ transactions and activities
• Assist MLRO in drafting Suspicious Transaction Reports (STRs) and providing relevant justifications and information, timely follow-up of FIU queries and management of information collation and dissemination
• Be able to regularly review and refine QCP’s screening & transaction monitoring compliance frameworks, including maintenance and enhancement of relevant policies and procedures, and recalibration of monitoring parameters
• Manage vendors such as transaction screening providers, taking ownership of projects and delivery timelines pertaining to compliance deliverables
• Prepare monthly management reporting for transaction monitoring metrics for the MLRO and CEO
• Stay abreast of industry standards and developments in the areas of KYC/AML and sanctions, apply regulatory requirements and internal policies and procedures to case investigations

• Experience with OFAC/EU/MAS watchlist screenings and investigations
• Good understanding of MAS regulatory requirements related to investigations and reporting and familiar with PEP, adverse media, SDN risks, any additional jurisdiction experience will be a bonus
• Possess compliance and risk mitigation mindset and able to manage ambiguities by making firm and substantiated decisions
• Strong verbal and written communication skills
• Candidates with prior project management will be prioritised
• Highly organized and adept at managing competing priorities
• Deep experience using blockchain analytics tools like Chainalysis, Elliptic, TRM Labs etc & sanctions screening tools, ability to cross-compare platforms and derive a holistic view on clientele risk

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

• Maximizing sales and profitability by ensuring your area of responsibility is clean, tidy, fully stocked and correctly priced. You also ensure your products are in perfect condition at all times.
• Being passionate about the products you sell and actively learning about their features and benefits. You then want to share this knowledge with customers and colleagues.
• Actively approaching customers who you see need additional help, and advising them on the best solutions
• for their homes in order to sell more.
• Preparing your area of responsibility for stock replenishment and next day’s business.
• Understanding your department’s action plans, and supporting the goals and targets set by your manager.