Total 1,150 Others/Any job vacancies

• Schedule onsite surveys, aircon installations and servicing, ensuring timely and efficient completion of the service.
• Ensure excellent customer service by addressing customer requests and inquiries effectively.
• Oversee and manage a group of technical personnel training and performance management.
• Oversee and manage service recovery for any issues that may arise during installation.
• Ensure accurate data input for aircon related works.
• Analyse data to identify and highlight trends.
• Develop and implement process improvements to increase efficiency and effectiveness of the aircon department.
• Maintain accurate records of all work performed.
• Handle other operational duties as the team requires.

• Fluent in English (spoken and written)
• 1-2 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to multitask and work well under pressure
• Attention to detail and problem-solving skills
• Proficient in using customer service software and tools
• Reliable internet connection and appropriate work-from-home setup
• Data Entry and Management
• Social Media Moderation is a plus.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

Job Brief:

Ensure compliance with the Company’s Underwriting and Treaty Guidelines, including determining retention levels and managing referrals.

Job Responsibilities:

1. Ensure all underwriting matters adhere to the Company’s Underwriting and Treaty Guidelines. 
2.  Explore business opportunities, especially within new Ecosystems such as digital Platforms. 
3. Provide timely and competitive quotation and technical support to Marketers, Agents, Brokers, and other Partners. 
4. Market Underwriting including meetings/negotiations with all Distribution Partners. 
5.  Establish a Growth Business Plan for the respective Portfolio and follow up on the execution/implementation.
6.  Build relationship with professional reinsurers to get support on specialized Marine Classes of Business. 
7.  Determine the retention level in accordance with the Company’s Underwriting and Treaty Guidelines. 
8.  Ensure all referrals from Marketers, Agents, Brokers, and other Partners are attended to in a timely manner. 
9.  Provide technical advice and support on underwriting matters to Marketers, Agents, Brokers, and other Partners. 
10. Embrace & provide Product, System, and Process knowledge. 
11.  Provide technical training to identified key Sales colleagues. 
12.  Ensure reinsurance placement is in order prior to risk inception. 
13.  Perform Portfolio Management by analysing Marine Portfolio performance and taking respective action where necessary. 
14.  Analyse Claims Frequency and Severity within the respective Portfolio to take respective action where necessary 
15. Assist immediate superior to perform any tasks as assigned.

Job Requirements:

1. Graduate or Diploma in MII. 
2. Growth Mindset and capability to actively drive and support Business Development 
3. High level of confidence to deal with Business Partners across all Distribution Channels 
4. Open-minded Team Player with strong communication skills to drive change.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Scope of Responsibilities

1. To ensure the satisfactory operation of all the specialized/TCS equipment and installations at all times.

2. To ensure services delivery are meeting the maintenance standard and requirement such as LLM APST, SIRIM ISO and Internal Audit:

• In-charge of maintenance and improvement works for Toll Collection System
• Timeliness in completing assigned tasks
• To supervise and monitor the Preventive and Corrective Maintenance and Enhancement works carried out by contractors / junior staff

3. To ensure compliance with regulations, related to the Environmental Quality Act, Safety and Health Act, and management system standards, while ensuring that the QESH achieves its intended results by incorporating

• a process approach, risk-based thinking, and implementing improvements to enhance performance.

Key Tasks

1.  To carry out Preventive and Corrective maintenance works.
2. To carry out 1st level of maintenance works.
3. To prepare maintenance report on any malfunctions / defects affecting equipment.
4. To repair electronic equipment / machines.
5. To inspect all the specialised / TCS equipment.
6. To be part of the Emergency Response Team and attend to emergency situation when instructed.
7. To monitor and supervise works undertaken by maintenance contractor / junior staff.
8. To monitor and supervise interfacing works undertaken by other party which are related to the system or equipment installed.
9. To provide assistance and technical advice to other team members / maintenance contractor.
10. To perform standby duties and response promptly in the event of any equipment or system failure / malfunction in meeting the Emergency Call Back standard.
11. To attend, rectify and update status of defect or request raised in the e-Work System.
12. To attend, check and update status of the defect raised i.e. NOD / NCR in the Expressway Performance Indicator System (EPI) of LLM.
13. To prepare Requisition Form (RF) in e-PO System in obtaining management approval for the Purchase Order (PO) issuance to maintenance contractors.
14. To assist TCS section for yearly budgeting for maintenance and improvement budget i.e. minor repair, enhancement, consumable and capex.
15. To exercise safety at site for own and ensure safety procedure is implemented by contractor at work as per OSHA requirements.
16. To undertake any job assignment / improvement / planning work related to TCS and meet the needs or requirements of the company business.
17. To undertake other duties as directed by the Head of Group Mechanical, Electrical and Instrumentation.

Job Requirement:

• Diploma or Certificate in Electronic Engineering from Local University / Technical Institution or equivalent.
• Minimum 2 years experience in repair and maintenance of electronic equipment
• Well verse with Toll Collection System maintenance.
• Good communication skills in Malay, English language for both spoken and written
• Ability to work under pressure, independent and possess analytical and logical thinking.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Engineering (Chemical),All Engineering Field
• Preferably specializing in Engineering or equivalent.
• Fresh graduates are encouraged to apply
• Good communication skills in English, Malay language for both spoken and written
• 1 positions available

Short Briefing on JD & Key Responsibilities

• plan and create production processes that minimize wastes generated from industrial production lines and maximize the quality of production.
• solve process engineering issues, lead work on manufacturing to follow safety and health rule.
• monitoring machine performance, identifying issues, and implementing basic adjustments to optimize operational efficiency.

Job Overview

The customer and supply chain manager will act as an interface between the Bosch semiconductor Logistic Planning group and customer focused on Asian market. The incumbent will be responsible for inbound and outbound transportation, stock management and every customer request.

Job Description

1. Responsible for customer planning; manage daily email communication, customer files, and forecasts
2. To check in-transit quantities for customer forecasts
3. Collaborate with German supply chain planner and attend customer meetings
4. Continuously oversee all parts shipments to Asia, including priority shipments
5. Able to organize expedite shipments from our Asian warehouse
6. Regularly check/monitor order situation for our Asian customers
7. Able to handle re-qualification, scrapping, and lost material cases in a defined process
8. Regularly monitoring raw material supply for Asian productions
9. To perform weekly checks for selected products
10. Monitor German priority shipments and react urgently
11. Other additional tasks as per superior instructions

• You use home furnishing competence to create home furnishing solutions in room settings, homes, vignettes and sales support areas that reflect the IKEA identity.
• You secure high quality, simplicity, efficiency and cost consciousness when planning and implementing all range presentation solutions using global tools and best practices.
• You stay up to date and knowledgeable about home furnishing, retailing and trends in order to contribute in workshops to generate creative ideas.
• You contribute to the content of the department action plan with initiatives that will grow the business and support long-term profitability and execute the agreed plans together with the team and other functions.
• You respect routines and responsibilities, work together with team and other functions, act quickly to exploit commercial opportunities and understand the impact of your actions on the financial results.

• To explore potential leads and ultimately close them.
• Handle and manage current & new customers.
• Response efficiently to inquiries with appropriate information about company products and Services.
• Propose a solution with quotations for potential customers based on their requirements.
• Strategize, plan and execute sales activities to achieve individual sales target.
• Attend to customer complaints and to resolve issues pertaining to sales and customer relations and ensure the Company’s interest is well protected.
• Work closely with Design & Project team and other internal stakeholders to fulfil project handover.
• Be vigilant on account receivables.
• Be a spokesman to the external community on our products and services.
• To assist or handle any tasks assigned by superior.
• To contribute, comply and committed toward the company Quality, Health, Safety and Environmental Management System by making sure it is full compliances to International Standard, Legal compliances, local regulations, and any code of practice.

• Minimum Diploma in any field, preferably in Business or related fields
• Must be fluent in English and Malay; proficiency in other languages, e.g., Chinese, is a plus
• Resourceful and detail-oriented
• Ability to thrive in a fast-paced, dynamic environment
• Strong networking and communication skills
• Proficient in MS Office (Word, Excel, and PowerPoint)
• Ability to think strategically, prioritize tasks, and work independently with minimal supervision
• Excellent communication, negotiation, and interpersonal skills

• To work with our product design manager/ managing director
• Designing app pages, features, buttons, layouts, etc
• Designing website pages, features, buttons, layouts, etc
• Designing marketing or promotional material
• Converting design files into ones suited for back-end developers
• Helping us design the best user experience for the website and our Mobile Application
• Suggest to improve software/application user experience
• To design marketing tools such as email templates, social media posts, banners, etc.
• To work with the marketing, business or psychology department when necessary
• If needed, designs for social media tools for our website and or mobile application

About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology, such as Custom API, trading systems, and data science, enable easy access to financial services that were previously inaccessible or difficult to understand.

Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About the Role
We are seeking an organized and proactive Assistant Manager, Human Resources to support our HR department in various functions while working closely with the HR Manager. The ideal candidate will be responsible for assisting with recruitment, employee relations, performance management, and other HR operations to ensure the smooth functioning of the company’s workforce. This role requires excellent communication skills, strong organizational abilities, and a deep understanding of HR processes.

• Assist in the recruitment process, including job postings, screening resumes, conducting interviews, and managing onboarding for new hires.
• Support employee relations activities by addressing employee concerns, assisting with conflict resolution, and maintaining positive work culture.
• Manage and update employee records, ensuring compliance with company policies and legal requirements.
• Assist in the administration of performance management systems, including evaluations, feedback sessions, and development plans.
• Coordinate training and development initiatives to ensure continuous employee growth. Support payroll processing and benefits administration.
• Assist in implementing HR policies, procedures, and best practices.
• Participate in HR projects as required, including employee engagement surveys and wellness programs.
• Ensure adherence to labor laws and regulations within the organization.
• Provide administrative support to HR management, including preparing reports, handling inquiries, and managing HR documentation.
• Collaborate closely with the HR Manager to align HR strategies with organizational goals and ensure effective communication across the department.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3-4 years of experience in HR or a related role.
• Strong knowledge of HR policies, labor laws, and best practices.
• Excellent communication, interpersonal, and organizational skills.
• Ability to handle confidential information with discretion.
• Proficient in MS Office Suite (Word, Excel, PowerPoint) and HR management software.
• Problem-solving skills and a proactive approach to handling HR issues. Preferred Qualifications:
• Certification in Human Resources (e.g., SHRM-CP, PHR) is a plus.
• Experience in payroll management and benefits administration.

Why Join Us?

At Bjak, we believe our people are our greatest asset. Joining as our CPO offers:

• The opportunity to shape the future of a fast-growing organization impacting millions across ASEAN.
• A dynamic and inclusive environment where innovation thrives.
• Competitive compensation, benefits, and growth opportunities.

PRISM+ is hiring Part-Time Promoter to promote PRISM+ products and deliver a memorable retail experience to customers for upcoming Mega Carnival at Sabah International Convention Centre (SICC) from 10th - 12th January 2025

Date: 10th - 12th January 2025

Time: 10:00am - 10:00pm

Salary: RM100/day

Responsibilities

• Achieve and exceed sales target of the store.
• Provide excellent customer service.
• Build rapport and customer loyalty.
• Proactively follow-up on customer queries and needs.
• Responds positively to customer complaints.
• Uses product promotions to drive sales.
• Actively collects competitor information and communicates this upwards for appropriate decision making.
• Take part in the training to obtain in-depth product knowledge and communicate to customers effectively.
• Ensure that visual merchandising standards are adhered to all times.
• Report sales efficiently and maintain a high standard of accuracy.

• Proficient in English
• Willingness to learn
• Able to commit all 3 days of the event

• Administrative work on Ms Excel files or research work on MS Word
• Conducting research that is pertinent to understanding either the users of our platform or job applicants
• Planning and as well as designing tools that would be used to help our users understand themselves like with personality tests or processes that would help facilitate the users’ ability to find, enrol or to apply opportunities more easily (Like for learning and job opportunities)
• Working with graphics designers or coming up with your own website or mobile app page concept things such as psychology tests, career tests on Adobe XD
• If needed: To help run or be a part of induction programs or training programs for new employees to help them integrate into the company culture better
• If needed: Human resource functions such as interviewing and testing applicants

Primary Tasks 

• Data collection as well as the merging of datasets from various excel files or Google Sheets
• Ensuring the integrity of the data/information in MS Excel files by making sure there are no errors or mistakes in them

Other tasks for applicants who like more complex work:

• Conducting business research on selected topics of interests which can be related to any other field like economics, finance, marketing, social media, human resource, psychology, law and etc. depending on your major or specialization
• Analysing the data for your research and determining how the findings can affect any aspects of our operations (Ex. Marketing, Sales, Human Resource Management, etc)
• Helping us come up with design concepts or prototype designs for our website and mobile App using Adobe XD OR marketing or social media posts and banners with tools like Canva if you like to be creative
• Working with employees from other departments such as Finance, Graphics design, IT, Psychology, etc to work on specific tasks if needed
• Clearly and openly, communicating problems and solutions via Skype with the Managing Director

• To come up with fully-thought out marketing/ advertising ideas that can be implemented from start to finish 
• To analyze and report on target audience insights, consumer trends, market analysis and marketing best practices to help build the best strategies possible
• Discussing and consolidating the data and findings you have to back up your marketing ideas with the managing director or business executive.
• Ensuring that the marketing plans and strategies appeal to the target audience members
• To design or create marketing materials such as videos, articles, banners, posters, emails and etc
• Developing creative briefs that detail how we meet objectives for all advertising and public-facing communications including print, social media, digital marketing, video assets and etc. 
• Researching and documenting the best ways to gather customer and market insights to determine what outreach strategies are needed to increase customer conversions if the Ad idea has been launched 
• Documenting how we track the impact and effectiveness of the current marketing plans put in place, analyzing them as well as finding ways to improve or optimize them accordingly
• Administrative work if needed: Collecting and checking the accuracy of data in Excel or Google Sheets

As a Distribution Centre Controller, you support DC controlling and DC operations to achieve business results, optimiza performance and ensure compliance.

Key responsibilities

• Responsible for all financial and operational data related to DC controlling, incl. set up and follow up on agreed budget, projects, KPIs (e.g. cost, service, sustainability) in terms of efficiency and productivity as well as quality assurance
• Support departments and management team with financial and quantitative insights as well as reports and analyses
• Support identifying and driving areas of improvement with regards to DC performance by performing relevant analyses and reports as well as define potential action plan, e.g. for improving profitability, service level, efficiency, DC costs etc.
• Support defining framework & reports structure to follow up on business results on regular basis, in alignment with overall global guidelines and reporting needs of DC mgmt., audit routines etc. Support and drive contract negotiation (e.g. oversee and initiate tendering of contracts with external vendors)
• Challenge , validate planning and provide quantitative decision support to DC management team

• Responsible for overall manufacturing process compliance from the safety, quality, cost and   delivery aspect of direct labour, machine processes and of both direct and indirect material.
• Responsible to meet the manufacturing line direct productivity (DP) as the key performance indicator (KPI).
• Responsible to meet the manufacturing line internal defect cost (IDC), First Pass Yield (FPY) and line failure rates (FOR) as the key performance indicator (KPI).
• To lead, plan (or improve the current) and buy off production line layout, workplace/workstation layout, material flow planning, space, direct labor headcount and shift requirements.
• To perform big data analysis, review, improve process parameter and trouble shoot all OEE losses of the production lines, including debugging and providing disposition to all fall out rates from production processes or machine testing. 
• To lead & perform continuous improvement to the process planning and industrial engineering for existing running products (Line balancing, VT study, improvement & updating).
• To review process control parameters, checklist and perform regular process and machine capability study (CpK, CmK, GR&R) on related processes in the series production. 
• To establish standardize work through time studies, MTM/UAS on process and implement Ergonomics at workstation after SOP.
• To optimize line Balancing with the evaluated time studies.
• To review, maintain and revise manufacturing engineering documents: Work Instruction, Visual aids, Line balancing, FMEA for product and process concern after SOP.
• To lead, plan and introduce cost reduction activities through process, VT, and headcount improvement.
• To coordinate, root cause and report out all second source, RPP, component qualification builds and 1st lot monitoring build (optical carrier new mold, lens new coating & etc).
• To train and guide Trainers, Supervisors and Direct Operators on manufacturing processes.
• To support Production in achieving the effectiveness/productivity, output, FOR and quality target.
• To troubleshoot process and quality related problems in production.
• To participate in all relevant audits, coordinate in providing and implementing corrective actions.
• To participate actively in BPS activity (LLD, QVSM, VSM / VSD), identify and lead the A3 improvement projects.
• Prepare ISIR Evaluation/QZ samples tools.
• Participate and support in daily Point CIP.
• Coordinate rework activity for related product quality.
• To participate in all critical milestone process – involve B, C & D Sample Build of New Project.
• To Lead or Participate in PSS/8D for related product quality.
• Other tasks assigned by the superior as and when necessary.

Responsibilities:

• Managing and overseeing the payroll process, ensuring accuracy and timeliness in payroll execution.
• Calculating employee wages, deductions, and bonuses while ensuring compliance with labor laws.
• Maintaining payroll records and preparing payroll reports for management review.
• Administering employee benefits, including insurance and retirement plans.
• Responding to payroll inquiries from employees and resolving any discrepancies.
• Coordinating with accounting and finance departments for financial reporting and budgeting purposes.

• Bachelor's degree in Human Resources, Finance, or a related field.

• Minimum 5 years of experience in payroll management or a similar role.
• Strong knowledge of payroll legislation and best practices.
• Excellent organizational and analytical skills.

• Proficiency in payroll software and Microsoft Office, particularly Excel.

• Good communication skills in English and Bahasa Malaysia.

• Research and identify new leads and potential new markets.
• Contacting potential clients via email or phone to establish rapport and set up meetings.
• Attending conferences, meetings, and industry events.
• Preparing PowerPoint presentations and sales displays.
• Developing quotes and proposals.
• Negotiating and renegotiating by phone, email, and in person.
• Identifying, qualifying, and securing business opportunities.
• Responding to client requests for proposals (RFPs).
• Answering potential client questions and follow-up call questions.
• Creating and maintaining a list/database of prospect clients.
• Maintaining short- and long-term business development plans.
• Understanding client needs and offering solutions and support.
• Collaborating with management on sales goals, planning, and forecasting.

• Candidate must possess at least a Bachelor's Degree in Engineering (Electrical/Electronic), Engineering (Mechatronic/Electromechanical), Business Studies/Administration/Management or equivalent.
• Required language(s) : Bahasa Malaysia, English and Mandarin (a plus)
• Required basic software skills: MS Office.
• Solar Engineering Project/Business Development Experience is a PLUS.
• Self-motivated with strong willing to learn attitude.
• Capable of performing in a high paced environment.
• Must possess own car.
• Minimum Junior Executives specializing in Marketing/Business Development or equivalent sales person with excellent sales track record and experience will be seriously considered.
• Candidate will be based in Petaling Jaya branch office.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Required skill(s): Business Development, Sales, Marketing, Presentation, Communication, Negotiation, Financing Modelling, Market Study

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store's sales and profit. As a Sales Advisor, you'll always put customer first, offer assistance, and share your product and fashion knowledge. You'll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment. 

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Support customer purchases and return in the register.

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description of Client Solutions Manager

Thoughtfull is hiring a Client Solutions Manager, this role will play a pivotal role in designing and implementing strategies to enhance client engagement and deepen relationships, ultimately driving new business opportunities. This role involves creating and managing content, curriculum, initiatives, and communities that promote client utilization and brand loyalty. 

What you will do:  

1. Engagement Program Development: 
   a. Design and execute engagement initiatives such as webinars, workshops, booths, and other interactive programs to drive sign-ups and ongoing client utilization. 
   b. Develop scalable processes for the successful delivery of engagement programs. 
2. Partnership Management: 
   a. Identify, secure, and manage partnerships and vendors that enhance client engagement activities and offerings. 
3. Content Creation: 
   a. Develop content such as case studies, social media posts, and other materials based on client engagement to boost brand awareness and educate clients on product features. 
4. Community Building: 
   a. Build and nurture VIP client groups to foster community, encourage social validation, and strengthen client relationships.

About you:  

• Proven experience in designing and executing client engagement programs. 

• Strong project management skills with the ability to scale processes efficiently. 

• Excellent relationship management and partnership-building skills. 

• Creative content creation capabilities for various platforms and audiences. 

• A passion for building communities and fostering client connections. 

This role is essential for driving ThoughtFull’s mission of deepening client relationships and unlocking growth opportunities through innovative engagement strategies. 

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

• Collaborate with the software development team to understand project requirements and objectives.
• Participate in software testing activities, including writing test cases, executing tests, and identifying defects.
• Perform technical analysis of software systems, including code review, performance analysis, and troubleshooting.
• Assist in the design and implementation of automated testing frameworks and tools to streamline testing processes.
• Work on automation projects to improve efficiency and reliability in software development and testing.
• Document findings, analyze results, and provide recommendations for improvement.
• Communicate effectively with team members and stakeholders to ensure project goals are met.

The purpose of the HR Manager role is to lead and execute people strategies that drive employee engagement, organizational effectiveness, and business growth. This role is pivotal in integrating HR initiatives across various functions to ensure a cohesive and impactful people management approach. By leveraging IKEA's culture and values, the HR Manager will optimize talent management, enhance the employee experience, and support IKEA's mission of creating a better everyday life for the many people.

Through strategic leadership and firsthand guidance, this role will translate Country People Strategies into local actions, provide HR advice to leaders, and foster an environment where IKEA's values are a living reality. As a key contributor to both the Store Management Team and the Country People Group, the HR Manager will play a crucial role in shaping the business and people growth of IKEA Malaysia.

• Lead the Store HR team and serve as a key contributor to the Store management team, providing HR subject matter expertise and strategic guidance.
• Translate the Country People Strategy and Ikano Retail principles into an actionable local HR plan to establish IKEA as the employer of choice.
• Oversee the entire employee lifecycle, focusing on:
  • Developing and implementing a local recruitment strategy to ensure a diverse talent pool that aligns with the store's Primary Market Area demographics.
  • Managing succession planning and talent development, including creating development programs for high-potential employees.
  • Fostering a continuous learning and development culture using the IKEA learning staircase model.
  • Implementing effective onboarding and offboarding processes.
• Ensure competitive and fair remuneration practices to attract and retain talent while managing staff costs in line with targets and budgets.
• Lead salary review processes and utilize HR data analytics to optimize related processes, such as payroll, timekeeping, and staff planning.
• Implement and analyze employee surveys (VOICE) and assist functions in translating results into actionable improvement plans.
• Promote knowledge sharing, internal mobility, and a commitment to Ikano Retail's overall success across the organization.
• Develop and implement diversity and inclusion initiatives to foster a more inclusive workplace.
• Ensure compliance with national labor laws, regulations, and agreements while maintaining positive relationships with unions and works councils, where applicable.

• rBU Product Purchasing buyer for a Product Group along the complete Product Life Cycle (included product relocation).
• rBU Purchasing Strategy, Quality and Target Cost responsibility and accountability for the related Product Group(s).
• rBU contact interface to Material Field purchasing (Commercial, Quality) / Assure aligned product messages for the related Product Group from rBU to the Material Field Purchasing.
• Escalation in the rBU for Purchasing related issues (commercial, quality, logistics).
• Prepare aligned rBU Product Group Purchasing Strategy for PT-MT/PPU.
• Definition & Maintenance of a Product Group Purchasing Strategy considering TTM and Value Stream targets.
• Product Group interface from Purchasing to rBU.
• Leading and responsible for the RPP activities in the respective Product Group (creation, implementation, cooperation cross-functionally).
• Early Supplier involvement in TTM to support Product Innovation and Target Cost Achievement    (PILUM, GENESIS).
• Support Annual Price Negotiation by providing new potential business opportunities of Product Group in pipe-line.
• Challenge and support Material Field buyers to achieve Best Material Field Costs.
• Support Material Field Buyers for contracting (e.g. SE-contracts, NDA, Concept Competition etc.).
• Create transparency of costs of Product Group by benchmarking (support the Global Product Champion).
• Responsible for achievement of Best Costs in Product Group (Benchmarking, TCO, RPP) before/after SOP.
• Responsible for Product Group related quality activities (e.g. ISIR, 8D, VQS, etc.).
• First escalation level for Quality and Logistics related supplier issues from Plant.
• Takes care of purchasing related topics/tasks in the Value Stream.

POSITION SUMMARY:

The Head of IT Operations will lead the development and implementation of IT operations strategies and roadmaps, ensuring alignment with the overall Group IT strategic plans. Acting as a trusted advisor to the Tune Protect Malaysia leadership team, the incumbent will ensure IT services effectively address business needs while maintaining operational excellence and mitigating risks related to IT landscapes. This role requires a strong understanding of the technology landscape, the ability to foster stakeholder relationships, and a focus on security, business continuity, and operational excellence.

JOB RESPONSIBILITIES:

Strategy & Leadership

• Provide leadership to the IT Operations unit, fostering a culture of business orientation and continuous service improvement.
• Develop and execute IT operations strategies and roadmaps aligned with Group IT and enterprise strategic plans.
• Control annual operating and capital expenditure budgets (Capex/Opex)
• Support the business in driving customer-centric initiatives for good customer engagement and experience.

IT Service Management

• Ensure smooth transition and ongoing support for the core system migration to go-live and post-go-live phases.
• Oversee IT end-user services, core system operations and IT service management
• Ensure service level agreements (SLAs) and operating level agreements (OLAs) across Tune Protect entities are met consistently
• Lead IT service management initiatives and develop IT scorecards for senior management reviews

Risk & Security

• Identify, assess, and communicate risks related to the IT landscape
• Ensure effective application of security, risk management, and business continuity principles
• Address and resolve findings from internal and external IT audits (e.g., EY, KPMG) to achieve timely closure

Partner and Vendor Engagement

• Develop IT vendor management processes and governance frameworks.
• Enhance engagement with strategic partners and suppliers through effective partner governance.
• Foster collaborative partnerships to improve service delivery and operational efficiency

Performance and Governance

• Measure and ensure operational services and performance using consistent and accurate metrics.
• Align IT initiatives with the long-term and annual business plans of the organization.
• Support the rollout of security and quality assurance initiatives.
• Maintain close coordination with audit, product, and technology teams to drive improvements.

Key Deliverables/Expectations

• Digital and API-first approach to IT operations
• Seamless core system implementation and ongoing support.
• Effective management of two core systems integral to the transformation process.
• Successful closure of audit findings and improved risk management.
• Implementation of IT service scorecards and consistent measurement of performance.
• Alignment of IT operations with strategic goals, ensuring ROI and cost optimization.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
• Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
• Proven experience in managing and implementing modern technologies, including:

-         Cloud infrastructure and services

-         Digital business models

-         API-driven architectures.

SKILLS & COMPETENCIES:

• Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively
• Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs
• Risk Management: Expertise in identifying and mitigating IT-related risks
• Vendor Management: Skilled in establishing and managing partnerships with vendors and service providers

Job Requirement:

• Candidate should possess a Professional Certificates or equivalent in Engineering (Industrial)
• Preferably at least 1 year of related working experience.
• Preferably Non-Executive specializing in Engineering or equivalent.
• Good communication skills in English,Malay language for both spoken and written
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