Total 662 job vacancies in kuala lumpur

• Overseeing the daily operations of the customer service team, ensuring KPI's and service standards are met.
• Supports the developmental needs of team and coaching, mentoring or craft, coach & deliver training programs.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations & recognizes performance.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction to improve efficiency and enhance customer satisfaction.
• Resolve escalated issues promptly.
• Collaborate with sales, product & marketing departments to address customer feedback and improve processes.
• Prepare reports on team performance.
• Solicits employee feedback and reviews to identify and address employee problems or concerns.
• Assists as needed in the interviewing and hiring of employee team members.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Plan, execute, and optimize marketing campaigns to drive engagement and conversions through multiple CRM channels or social media.
• Collaborate with sales and marketing teams to align efforts and achieve common goals.
• Stay ahead of digital marketing trends and industry best practices to maintain a competitive edge.
• Participate in brainstorming sessions to generate innovative ideas and improve campaign outcomes.

• Conduct outbound calls to potential and existing clients to build and maintain relationships.
• Drive client acquisition by identifying new business opportunities and converting leads into long-term customers.
• Support new product rollouts / adoptions by proactively engaging, communicating and implementing the rollout/ adoption to all the hirers.
• Forecast, track progress, and close sales opportunities.
• Attend training sessions to stay updated on industry trends, product knowledge, and sales techniques.

We are seeking a superstar Performance Marketing Specialist who will be driving the growth of PRISM+ Malaysia by enhancing and optimizing customer experience funnels. Being a high growth electronics company, we are looking for a candidate who will be a passionate strong self-starter to manage PRISM+ Malaysia marketing needs.

This experienced and entrepreneur individual will help us oversee and lead the entire media buying from Facebook Ads, Google Adswords, SEO & SEM and email marketing. This driven person will also need to generate data-driven commercial insights, execute high-budget with constant optimization digital campaigns, and manage advertising platform partners. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Malaysia Marketing Lead and Country Director of Malaysia.

Responsibilities of a Performance Marketing Specialist but are not limited to:

• Formulate, execute, and report on paid advertising campaigns on various platforms including but not limited to Facebook, Instagram, Google & TikTok
• Conduct in-depth monitoring and tracking systems using Google Analytics and Google tag manager
• Reporting on set metrics to generate insights for ads optimization, A/B testing and website improvements
• Be passionate about copywriting. Analyze and optimize copywriting phrases to achieve different marketing objective of company
• Performance marketing copy writing
• Product unique selling proposition copywriting
• Come up with innovative marketing campaign
• Set campaign objectives and performance targets for each major campaign, with rationale, anticipation of results and ROI
• Execute all key aspects of the campaign
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders (especially design team on creatives requirements)
• Foster strong relationships with external stakeholders (i.e Facebook/Google account managers)

• Proficient in Facebook Ads platform (>3 years of Experience)
• Proficient in Google Adwords, Google Analytics and Google Tag manager (>1 year of Experience)
• Bachelor's Degree in Business and Marketing, or any relevant course of studies
• At least 3-4 years' experience in digital marketing - preferred to be in performance marketing agency or e-commerce company
• You should have successfully scaled and led result driving marketing campaigns with clear management reporting metrics to measure success
• Thrives in dynamic, uncertain, and fast-moving environments, a hustler
• A strong level of passion to understand thoroughly performance advertisement growth metrics

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU’LL DO:

• Conducting market research and customer analysis to identify customer needs and preferences.
• Collaborating with product development teams to develop new products or enhance existing products based on customer feedback and market trends.
• Developing a unique value proposition for the product, including messaging, pricing, and positioning.
• Creating marketing and sales collateral that communicates the value of the product to target customers.
• Work with the sales teams to train them on the product's features, benefits, and value proposition 
• Monitoring and analysing product performance to identify areas for improvement and to ensure that the product's value proposition remains relevant and compelling over time. 
• Develop and maintain strong relationships with key insurers and brokers to enhance collaboration and product innovation.

WHAT WE EXPECT OF YOU:

• Well versed with the insurance industry
• Strong writing, negotiation, and communication skills
• Results driven with a keen analytical ability to turn insights into action
• Highly motivated with a sense of urgency and willingness to adjust in a fast-paced, team environment
• Ability to multitask, prioritise and problem solve with excellent time management skills
• Creative self-starter and quick learner with a can-do attitude
• Can work independently, self-reliant, and self-motivated

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Flexi Group is a set of flexible workspace brands across Asia Pacific and Australia, like The Hive, Common Ground, and The Cluster. We’re about building a vibrant community, creating connections, and making ideas real. Join us if you want to shape people's workplace experience and thrive in a collaborative environment.

As a Sales Administrator, you’ll report to the Sales Manager and Head of Sales, driving sales goals. You'll need to think quickly, assess connections, and build relationships effectively for Common Ground, The Hive and The Cluster. You'll represent our brand, understand operations, attend events, and find leads. Your goal: match potential members with the perfect location for their needs. If you're ambitious, sales-focused, and social with a proactive spirit, join us and grow in a fast-expanding co-working space.

• Assist the team to drive all sales related activities across the Country
• Consistently work towards ensuring all spaces have a 100% occupancy rate
• Receive and review all enquiries for your locations and respond to (by the location teams or yourself) within 30 minutes (within operating hours).
• Manage the entire sales administration process and maintain accurate and up-to-date sales records, including client information, sales activities, and pipeline management.
• Assist the sales team in managing leads and bookings, prospecting, and closing deals to meet or exceed monthly sales targets and contribute to the overall revenue goals of the organization.
• Handle incoming inquiries through various channel - WhatsApp, emails and the website and follow up on sales leads and inquiries, ensuring timely responses and effective communication.
• Gather information from the sales team to update weekly and monthly members count and master log is kept up to date.
• Coordinate with the operations team to ensure smooth onboarding of new clients, including setting up workspaces, access cards, and other necessary arrangements.
• Collaborate with the marketing team to develop sales collateral, presentations, and marketing materials.
• Prepare and send sales proposals, contracts, and other relevant documentation.
• Assist with administrative support for both members and the sales team in.
• Assist to ensure all upcoming terminations are followed up with a renewal proposal.
• Conduct tours for leads and private offices over a certain set and agreed number of people.
• Support operations team where needed with the aim to provide our members excellent service.
• Assist to compile data requested from your management team, whcih they can analyse to support business decisions in your market.
• Check prices and contracts are up to date on all platforms.
• Be forward thinking and plan for any challenges that may be faced.

• 2+ years experience in a sales or business development capacity
• Experience from co-working spaces, start-ups or a sales role with a strong network and relationship with property agencies or vendors would be an advantage
• Comfortable and confident with cold-calling, attending networking events and coming up with creative approaches to generate leads
• Willingness to learn, proactive, presentable and able to handle pressure
• Fluent in English, any additional language would be a plus
• Passionate about sales, business development and partnerships
• Target driven and a natural sales person

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

StashAway is a leading digital wealth management platform that empowers individuals to invest intelligently. We are committed to providing exceptional customer service and support to our clients. We are seeking a highly motivated and experienced Client Service Subject Matter Expert to join our growing team. As a key member of the Client Service Department, you will be responsible for providing exceptional support to our Client Services team, resolving queries, and ensuring a positive client experience. Your deep understanding of banking and financial principles will be crucial in providing accurate and helpful information to our clients.

As a Subject Matter Expert (SME) in our Client Service team, you will play a crucial role in providing expert support and guidance to our users and client services team. You will be responsible for handling complex customer inquiries, resolving issues, and ensuring a seamless user experience.

Responsibilities

• Client Support:
• Provide first-line support to clients via various channels (phone, email, chat).
• Handle complex client inquiries, complaints, and requests in a timely and professional manner.
• Troubleshoot and resolve client issues related to account access, transactions, investment strategies, and other platform functionalities.
• Client Service Team Support: 
• Address agent inquiries regarding ticket and call handling procedures.
• Handle first-level escalation calls from clients.
• Maintain and update the knowledge base to reflect process changes.
• Communicate if there is any product and process or changes updates to the team.
• Run training/refresher for the team whenever it would be deemed necessary.
• Ticket assignment to agents and task segregation on daily
• Product Knowledge:
• Possess a deep understanding of StashAway's investment products and services, including portfolio management, risk profiles, and investment strategies.
• Stay abreast of market trends and financial regulations to provide informed and accurate advice to clients and team members
• Team Collaboration:
• Work closely with other team members and departments to ensure seamless client experience and efficient issue resolution.
• Participate in knowledge sharing and training sessions to enhance team expertise.
• Process Improvement:
• Identify areas for improvement in client service processes and contribute to the development of solutions.
• Stay updated on industry best practices and emerging technologies in customer service.

• Bachelor's degree in Finance, Economics, Business Administration, or a related field.
• Minimum 4-5 years of proven experience in a customer service or client support role within the banking or financial industry.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficient in Zendesk or an equivalent customer ticketing system.
• Ability to work in a cross functional team with a diverse group of stakeholders.
• Comfortable working in a fast-paced, dynamic environment.
• Experience/ track record of improving customer services & performance

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

We are seeking a passionate Retail Store Manager who will be starting in this new division in PRISM+ Malaysia. Being a high growth electronics company, we are looking for a candidate who accelerate growth in our retail segment while providing insights and expertise on how to growth our retail business.

This driven and ambitious individual will be overseeing and maximizing sales of the company through the retail sales channel, managing 3 outlets in Klang Valley. Are you someone who is result-driven and enjoy helping customers to meet their needs and requirements? If your answer is “yes,” we would like to welcome you onboard to join our dynamic team, where like-minded individuals work towards attaining the common goal. The candidate will be considered a key member of PRISM+ Malaysia and will report directly to the Country Director.

Responsibilities of a Retail Sales Manager but are not limited to:

• Manage, count, verify, and reconcile daily cash register sales
• Greet customers in a courteous and professional manner, while providing quality customer service; answer questions about products and recommend them accordingly
• Perform opening and closing procedures effectively according to store policies and procedures

• Process and replenish merchandise and ensured stock availability
• Lead retail team to maintain visual merchandising and cleanliness standards of the store
• Create a positive work environment by motivating and encouraging the team to foster good relationships with one another
• Recruit and hire new store employees
• Responsible for training and onboarding new employees
• Create and manage store schedules 
• Set, monitor and achieve/exceed retail sales targets to drive improvement in company ranking
• Provides timely sales reports and analysis, making recommendations and flagging risks regarding anticipated shortfalls
• Working close with company’s management, plan and implement suitable incentives and push out plans to boost sales

• Bachelor’s Degree in Business, Marketing, or any relevant course of studies
• Minimum of 3 years of managerial experience in the retail industry
• Well versed in retail store processes and systems, proficient in Excel/ PowerPoint
• Prior experience in malls landlord relations
• Data-driven with ability to analyze data for stocks forecasting
• Strong Communication (English/Chinese/Malay) and people skills
• Passionate in engaging customers and providing excellent service

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Performance bonus
• Annual increment

At CircleDNA, we are looking for an innovative and results-driven AI Specialist to join our team and help revolutionize personalized health and wellness. The ideal candidate is passionate about using AI to improve lives, with a strong technical foundation and a collaborative mindset. You will play a pivotal role in building and optimizing AI-driven features that empower users with actionable insights, such as food photo analysis, calorie estimation, and dietary recommendations. We’re seeking someone who thrives in a dynamic, fast-paced environment, is proactive in problem-solving, and is eager to make a tangible impact by bridging cutting-edge technology with meaningful health outcomes. If you’re excited about working at the intersection of AI and personalized healthcare, we’d love to hear from you!

Job Description:

• Develop and Fine-Tune AI Models: Build, train, and fine-tune machine learning models (e.g., image recognition, NLP) to support features such as food photo analysis, calorie estimation, and dietary recommendations. (With guidance from our Senior AI Specialist)
• Utilize Pre-Trained Models: Leverage pre-trained models (e.g., Google Vertex AI, OpenAI) and customize them for our use cases, such as food classification and personalized health advice.
• Data Pipeline Management: Design and implement pipelines for collecting, cleaning, and preprocessing datasets, including food images, nutrition data, and user dietary preferences.
• Cloud Infrastructure Setup: Collaborate with frontend / backend developers to deploy and manage AI models using Google Cloud’s Vertex AI or similar cloud platforms to ensure scalability and reliability.
• Integration with Frontend & Backend Systems: Collaborate with frontend / backend developers to integrate AI features into the application via APIs, ensuring smooth interactions between the AI models and user-facing components.
• Optimize Model Performance: Evaluate and enhance model accuracy, scalability, and inference speed to meet production-grade performance requirements.
• Collaborate Across Teams: Work closely with product managers, frontend developers, and nutritionists to align AI solutions with business goals and user needs.

• Bachelor’s or Master’s degree in Computer Science, Data Science, Machine Learning, or a related field.
• Strong foundation in mathematics, statistics, and programming.
• Experience in developing, training, and fine-tuning machine learning models (e.g., image recognition, natural language processing).
• Familiarity with pre-trained models (e.g., Google Vertex AI, OpenAI) and their customization for specific use cases.
• Proficiency in Python and frameworks such as TensorFlow, PyTorch, or Keras.
• Understanding of cloud platforms like Google Cloud, AWS, or Azure, with specific experience in deploying AI models on Google Cloud’s Vertex AI preferred.
• Knowledge of API development and integration to facilitate seamless communication between AI models and applications.
• Strong skills in designing and managing data pipelines, including data collection, cleaning, and preprocessing.
• Ability to evaluate model performance and implement optimizations for accuracy, scalability, and inference speed.
• Strong collaboration skills to work effectively with product managers, developers, and nutritionists.
• Experience in aligning AI solutions with business goals and end-user needs.
• Understanding of or willingness to learn about food and nutrition data, dietary preferences, and health-related AI applications.
• Familiarity with the healthcare, nutrition, or personalized wellness domain is a plus.
• Strong analytical thinking and attention to detail.
• Effective communication skills to explain technical concepts to non-technical team members.
• Proactive attitude and adaptability in a fast-paced, startup-like environment.

Medical & Annual Leave: We care about your well-being—and your vacation selfies! That’s why, for our full-time employees, we honor your time off with annual leave and provide medical benefits for any bumps, bruises, or unexpected adventures.
Learning & Development: Got a passion project or skill you’re dying to master? We’ve got a learning allowance for that! We believe in supporting your growth, whether it’s for work or just because you’re curious.
Growth & Opportunity: Your future’s bright, and we want to help you shine! We’re all about providing opportunities for you to grow and reach your potential, with exposure to a global company and the chance to collaborate across different cultures.
Inclusive Workplace: You belong here! We foster an environment where everyone’s voice is heard, respected, and celebrated. Inclusivity is the name of our game!

Our DNA is P-R-E-N-E-T-I-C-S.
Get to know us; Get to know our DNA!
Passion - You love what you do and inspire excellence in others.
Resilience - You tackle challenges head-on with tenacity and calm.
Empowerment - You foster team spirit and encourage initiative.
Integrity - You're honest, accountable, and reliable.
Epic - You take risks, deliver results, and always strive to grow.
Transparency - You share openly, even when it's tough.
Ingenuity - You think creatively and make smart decisions, even in uncertainty.
Communication - You express ideas clearly and with empathy.
Selfless - You prioritize Prenetics and the team over individual goals.

Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Kuala Lumpur.

This is not your traditional management job - it is truly built for someone that wants to own and operate their own business (that happens to make the world's greatest sport accessible to everyone). This role is ideally suited for an adventurous and football-passionate entrepreneur.

Sounds Like You?

As a next step, please visit www.strangersoccer.com and particularly the section Bring Stranger Soccer to your City to learn more about this dynamic opportunity. If it appears to be a fit, and you wish to learn more, please fill out the form there to officially express your interest. Be sure to download and explore the Stranger Soccer mobile app as well.

Responsibilities

• Bring the Stranger Soccer brand and business to life for the assigned city
• Recruit, train, and lead a small central team (2-3 persons) as well as a few freelance Official Hosts (game hosts) to kick off the operation
• Identify and secure prime slots at football venues to run Stranger Soccer games
• Engage in creative sales and marketing digital and hands-onto ensure that customers are introduced to the platform as a convenient and preferred way to play
• Oversee a schedule of games, ensuring customers are delighted with each game they play, and keep coming back for more
• Take advantage of the strong backing and direction of Singapore headquarters, where an operations and technology team is ready to support you.
  

You should have

• A passion for football, and a strong connection to your local football scene
• A business background, ideally in management and customer service
• An entrepreneurial background or spirit
• A commitment to owning, driving, and scaling the Stranger Soccer brand in the assigned market
• A hunger to succeed: financial compensation for this role will be proportionate to hard work, business acumen, and effectiveness.
  

About Stranger Soccer

With 3.5 billion football enthusiasts in over 200 countries, football is the most popular sport in the world. But why don't more people play it? Stranger Soccer (www.strangersoccer.com) makes playing football as easy as going for a jog or to the gym. Browse dozens of games on its acclaimed Mobile App. Book a slot. Turn up and play.

Incorporated in 2017, Stranger Soccer has quickly transformed the sports & recreation scene in Singapore. In a few short years, it has grown to be the #1-way people play football and futsal in the country, amassing tens of thousands of registered users purchasing thousands of slots every week. Whether you call it Fussball, Fútbol, Calcio, or anything else, the world now awaits.

Our Mission

To make playing football as easy as going for a jog.

Our Vision

A world in which playing football is as popular and widespread as watching football.

Got what it takes?

We look forward to meeting you.

Job Brief:

We’re looking for an Associate Developer with a solid foundation in React.js and an eagerness to grow in a collaborative environment. If you have 2+ years of experience in web development and a passion for building quality software, join our team!

Job Responsibilities:

• Develop and enhance web applications using React.js, NextJS, and JavaScript libraries.
• Collaborate on projects involving C#/.NET, databases (SQL Server, MySQL, PostgreSQL), and front-end technologies like HTML, CSS, and jQuery.
• Work in an Agile environment, following CI/CD practices and automated testing.
• Debug, troubleshoot, and contribute to creating scalable, efficient applications.

Job Requirements:

• Experience: 2+ years in React.js development or a similar role.
• Technical Skills: Proficiency in NextJS, JavaScript frameworks, Git, and Agile tools; C#/.NET knowledge is a plus.
• Database Knowledge: Familiarity with SQL databases and stored procedures.
• Problem Solving: Strong analytical skills and a collaborative mindset.
• Teamwork: Ability to work independently and as part of a team

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Job Brief:

We’re looking for a talented Senior Developer with a passion for React.js and mobile application development. If you have 5+ years of experience building outstanding web and mobile experiences and thrive in a collaborative, agile environment, we’d love to meet you!

Job Responsibilities:

• Lead development of scalable and responsive web and mobile applications.
• Drive projects using React.js, React Native, NextJS, and JavaScript libraries.
• Implement modern web practices, third-party integrations, and RESTful APIs.
• Work closely with cross-functional teams to ensure seamless CI/CD pipelines and automated testing.
• Solve challenging problems, debug effectively, and contribute to continuous improvements.

Job Requirements:

• Proven experience (5 years) in React.js development and mobile application development (React Native, Flutter, etc.)
• Strong proficiency in NextJS, React.js, and JavaScript libraries and frameworks
• Solid understanding of mobile platforms, specifically iOS and Android, and their native components and design guidelines
• Familiarity with RESTful APIs, third-party integrations, and modern web development practices
• Knowledge of Git version control and collaborative development tools
• Strong problem-solving and debugging skills
• Experience working in Agile development environments
• Familiarity with CI/CD pipelines and automated testing tools
• Ability to work independently as well as in a team-oriented, collaborative environment

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Baker Tilly Malaysia is a great place to start your professional career.

Our teams have been structured to provide you with exposure across the various industries in Malaysia and overseas, which is valuable for your future career advancement.  

If you have the following: -

• Professional Accounting Qualification or a Degree in Accounting/Finance/Business Studies/equivalent

• Positive and Can-do attitude

• Proficiency in English (written and spoken)

Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary

Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ database performance, capacity, resiliency , stability, replication and other key aspects

Researching and recommending solution that best meet business needs and enterprise operational requirements

Provide technical support to application development teams

Evaluate release of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact

Manage CI/CD pipelines & Deployments

Qualifications

Understanding of protocols like HTTP/HTTPS/FTP/SFTP/AS2 etc

Programing experience in Java

Write Unix Shell & Bash Scripting

Familiarity with Linux operating system and commands

Capability to troubleshoot integration issues efficiently

Design and develop highly complex and scalable Python modules.

Take ownership of end-to-end technical delivery, adhering to project timelines and requirements.

Participate in requirement analysis and propose alternative solutions where necessary.

Integrate applications using middleware software such as Avro Kafka and handle database design.

Deploy applications to OpenShift via CICD pipelines.

Collaborate with application support, developers, and product owners to ensure successful releases.

Be flexible to work extra hours to meet corporate and departmental goals.

Ability to prioritize and manage multiple tasks in a fast-paced environment, working under pressure.

Degree in Computing, Computer Science, or Engineering preferred.

3 to 8 years of experience, preferably in the financial/fintech industry.

Experience in supporting trading desks.

Familiarity with Agile/Scrum methodologies.

Excellent troubleshooting and debugging skills for 2-tier and multi-tier applications.

Experience as first-line application support for trading systems and back-office, handling issue analysis and general system checks and maintenance tasks.

Strong analytical and problem-solving skills.

Experience documenting design and development work in Confluence.

Primary Skills: Python, Unix, SQL

Expertise in Python (OOPs concepts, Flask/Django frameworks, multithreading, web sockets, and analytics tools such as Pandas and NumPy).

Strong experience in SQL and PL-SQL database design with at least one RDBMS (preferably MariaDB and MS-SQL).

Proficiency in writing batch scripts using shell scripting.

Experience with Linux, OpenShift, Avro-based Kafka, Docker, Nginx, Sentinel Redis, AngularJS basics, REST APIs (Flask), JSON, and web sockets.

Experience with CI/CD pipelines and Bitbucket.

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Initiate outgoing calls to prospective or existing customers for various purposes, for sales and appointment scheduling.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required. 
• Process customers’ application in a timely manner
• Meet daily or weekly call volume and targets set by the company.
• Record all call information.
• Provide proper advice to caller by explaining procedures & providing information as enquired by customers
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support role Outbound

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

Job Brief:

Assist divisions to complete all promotional design jobs and incoming design jobs from other department. Create design to deliver company promotional communication according to brand guideline. Be disciplined and responsible on incoming jobs. Arrange own timeline to complete it before the set deadline.

Job Responsibilities:

• Prepare artwork to be accomplished after received Creative Brief request.
• Complete all promotion design materials, Web and Mobile App design, Social Media designs.
• Completes projects by coordinating with other team mates and project owner.
• Prepares Finished Artwork for output.
• Contributes to team effort by accomplishing related results as needed.
• Able to work overtime when required or in tight deadlines.
• Stay update with latest design trend and competitor's promotional design

Job Requirements:

• Candidates must possess at least Advanced Diploma in Art/Design Creative multimedia or equivalent
• At least 3 years working experience in the related field
• Proficient in Adobe Photoshop and Illustrator
• Able to meet tight datelines.

Job Brief:

We are seeking a highly motivated Cybersecurity Analyst to join our dynamic and fast-growing organization. Tune Protect is a regional insurance company with infrastructure on cloud as well as on premise. From a cybersecurity perspective, we monitor our infrastructure via a SOC and also with solutions ranging from network firewalls to SOC to EDR, DLP and PAM.

Job Responsibilities:

• Work with the team to manage the security infrastructure at Tune Protect. This includes working with the SOC and infrastructure team to analyse and remediate security tickets, EDR operations (for example scanning and ensuring endpoints are clean of vulnerabilities), Email Security on MS365, DLP (for example blacklisting/whitelisting websites etc) and PAM (for example work with infrastructure team to ensure all critical user ids are covered).
• Be hands on and able to utilise/configure our existing security software such as Trend Micro EDR, Forcepoint DLP, Tycothic PAM, Microsoft 365 email security. Familiarity or experience in using and/or configuring other endpoint protection software, data leak prevention software, priviledged access management software and/or firewalls a strong advantage.
• Strong understanding and experience in firewall configuration (Fortigate and Palo Alto) a strong advantage
• Strong understanding and experience in hardening OS such as linux and windows
• Understanding of Microsoft Active Directory and its security a strong advantage.
• Assess and manage security risks and implement best practices to minimize them. Monitor and analyze cybersecurity incidents and threats
• Perform regular VAPT on our infrastructure and on all new applications internally or with an external vendor. Work with those vendors to ensure their reports are remediated as needed and verified. Experience as a VAPT tester an advantage
• Work with infrastructure and cloud engineers and leads to ensure security is handled correctly from design to operations at the network and server level. This includes knowledge of sound security practices from a technical perspective.
• Understand industry frameworks like Mitre Att&CK. Stay up to date with the latest security trends and technologies to ensure the company stays ahead of evolving threats
• Ensure regular reporting on security statistics are compiled on time and presented to management.
• Work with cross-functional teams to ensure that all on premise and cloud-based systems and applications are secure
• Work closely with IT audit to ensure all audit discovery and remediation is performed ahead of deadlines

Job Requirements:

Requirements:

• Degree in Information Technology (IT), Computer Science or other related discipline with relevant experience in security operations
• IT Security experience with 2-4 years or more hands-on experience in any branch of security. Experience being in a lead role an advantage
• Professional certification such as CISM, CISA, CSXP, CISSP, CREST, GPEN or equivalent an advantage
• Knowledge/experience in Information Security, IT Risk and IT Governance including BNM RMIT. Strong understanding of IT security principles and practice.
• Familiarity with security frameworks and regulations such as NIST, ISO 27001, and SOC 2 an advantage
• Operational experience working with or in a SOC an advantage
• Able to work under broad direction and a self-motivated individual who is able to work independently. Responsible and accountable for work performed and decisions taken.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources if required.
• Good communication skills written and spoken
• Good analytical and problem solving skills including ability to visualise and plan troubleshooting steps.
• Ability to work collaboratively with other parties towards a common goal

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Manage customers or client’s feedback and complaints in a professional manner
• Understand customer enquiries and respond via applicable channels: email, chat and closing the ticket
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support especially in handling Emails & CRM + Livechats

Strong typing skills to handle Livechat

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

Job Brief:

Responsible for managing financial activities and providing administrative support to senior management.

Job Responsibilities:

• Assist in day-to-day accounting operations for the EO team.
• Coordinate and manage personal financial transactions and accounts.
• Ensure the accuracy and timely recording of all financial transactions.
• Prepare and analyze financial reports and budgets when necessary.
• Liaise with external financial advisors or institutions as needed.
• Ensure confidentiality and discretion in handling personal financial information.
• Assist ad-hoc assignments when required.

Job Requirements:

• Diploma, LCCI, Degree in Finance / Accounting or equivalent qualifications
• Relevant experience in finance or personal financial management.
• Strong organizational and communication skills.
• Proficient in Microsoft Office and financial management software.
• Proficiency in accounting software (e.g., SAP, Oracle) and Microsoft Excel will be a plus.
• Fluent in English (Mandarin is a plus)
• Resilient, adaptable, meticulous, proactive and able to meet deadlines

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU’LL DO:

• Conducting market research and customer analysis to identify customer needs and preferences.
• Collaborating with product development teams to develop new products or enhance existing products based on customer feedback and market trends.
• Developing a unique value proposition for the product, including messaging, pricing, and positioning.
• Creating marketing and sales collateral that communicates the value of the product to target customers.
• Work with the sales teams to train them on the product's features, benefits, and value proposition 
• Monitoring and analysing product performance to identify areas for improvement and to ensure that the product's value proposition remains relevant and compelling over time. 
• Develop and maintain strong relationships with key insurers and brokers to enhance collaboration and product innovation.

WHAT WE EXPECT OF YOU:

• Well versed with the insurance industry
• Strong writing, negotiation, and communication skills
• Results driven with a keen analytical ability to turn insights into action
• Highly motivated with a sense of urgency and willingness to adjust in a fast-paced, team environment
• Ability to multitask, prioritise and problem solve with excellent time management skills
• Creative self-starter and quick learner with a can-do attitude
• Can work independently, self-reliant, and self-motivated

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU’LL DO:

• Conducting market research and customer analysis to identify customer needs and preferences.
• Collaborating with product development teams to develop new products or enhance existing products based on customer feedback and market trends.
• Developing a unique value proposition for the product, including messaging, pricing, and positioning.
• Creating marketing and sales collateral that communicates the value of the product to target customers.
• Work with the sales teams to train them on the product's features, benefits, and value proposition 
• Monitoring and analysing product performance to identify areas for improvement and to ensure that the product's value proposition remains relevant and compelling over time. 
• Develop and maintain strong relationships with key insurers and brokers to enhance collaboration and product innovation.

WHAT WE EXPECT OF YOU:

• Well versed with the insurance industry
• Strong writing, negotiation, and communication skills
• Results driven with a keen analytical ability to turn insights into action
• Highly motivated with a sense of urgency and willingness to adjust in a fast-paced, team environment
• Ability to multitask, prioritise and problem solve with excellent time management skills
• Creative self-starter and quick learner with a can-do attitude
• Can work independently, self-reliant, and self-motivated

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

The part you will play

• Plan, manage and coordinate all activities related to BC : technical support, trainings, product development, trouble shooting, sensory analysis, formulation, laboratory operations, related to internal – employees, new comers - and external technical support – clients, distributors.
• Facilitate connections with APA Go-To-Market teams, as well as synergies with Greater China Baking Center teams, and ensure BC department contributes actively to GTM ambitions and objectives.
• Collect, analyze and report technical information from market - positioning of competitors, trends and changes in customer requirements, etc - and BC activities across APA.
• Facilitate and support the recruitment and development of the team of baking experts in APA region.
• Responsibility of OPEX, CAPEX of the APA Baking Centre.
• Provide relevant support to Baking Center in all subsidiaries in APA sub region.
• Integrate HSE best practices into all design/product development.
• Consider HSE risk assessment in new projects (chemical risk, operating mode etc).

POSITION SUMMARY:

The Head of IT Operations will lead the development and implementation of IT operations strategies and roadmaps, ensuring alignment with the overall Group IT strategic plans. Acting as a trusted advisor to the Tune Protect Malaysia leadership team, the incumbent will ensure IT services effectively address business needs while maintaining operational excellence and mitigating risks related to IT landscapes. This role requires a strong understanding of the technology landscape, the ability to foster stakeholder relationships, and a focus on security, business continuity, and operational excellence.

JOB RESPONSIBILITIES:

Strategy & Leadership

• Provide leadership to the IT Operations unit, fostering a culture of business orientation and continuous service improvement.
• Develop and execute IT operations strategies and roadmaps aligned with Group IT and enterprise strategic plans.
• Control annual operating and capital expenditure budgets (Capex/Opex)
• Support the business in driving customer-centric initiatives for good customer engagement and experience.

IT Service Management

• Ensure smooth transition and ongoing support for the core system migration to go-live and post-go-live phases.
• Oversee IT end-user services, core system operations and IT service management
• Ensure service level agreements (SLAs) and operating level agreements (OLAs) across Tune Protect entities are met consistently
• Lead IT service management initiatives and develop IT scorecards for senior management reviews

Risk & Security

• Identify, assess, and communicate risks related to the IT landscape
• Ensure effective application of security, risk management, and business continuity principles
• Address and resolve findings from internal and external IT audits (e.g., EY, KPMG) to achieve timely closure

Partner and Vendor Engagement

• Develop IT vendor management processes and governance frameworks.
• Enhance engagement with strategic partners and suppliers through effective partner governance.
• Foster collaborative partnerships to improve service delivery and operational efficiency

Performance and Governance

• Measure and ensure operational services and performance using consistent and accurate metrics.
• Align IT initiatives with the long-term and annual business plans of the organization.
• Support the rollout of security and quality assurance initiatives.
• Maintain close coordination with audit, product, and technology teams to drive improvements.

Key Deliverables/Expectations

• Digital and API-first approach to IT operations
• Seamless core system implementation and ongoing support.
• Effective management of two core systems integral to the transformation process.
• Successful closure of audit findings and improved risk management.
• Implementation of IT service scorecards and consistent measurement of performance.
• Alignment of IT operations with strategic goals, ensuring ROI and cost optimization.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
• Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
• Proven experience in managing and implementing modern technologies, including:

-         Cloud infrastructure and services

-         Digital business models

-         API-driven architectures.

SKILLS & COMPETENCIES:

• Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively
• Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs
• Risk Management: Expertise in identifying and mitigating IT-related risks
• Vendor Management: Skilled in establishing and managing partnerships with vendors and service providers