Total 80 service engineer job vacancies in Customer Service category in Malaysia

主要職責：

• 高效率的客戶支援：
  • 透過熱線、電子郵件和即時聊天，及時、準確地回覆客戶的詢問。
  • 在每次互動中保持專業和同理心，提供世界一流的服務。
• 投訴管理與解決：
  • 透過與內部團隊協調來調查並解決客戶投訴。
  • 主動回報關鍵問題並在整個解決過程中隨時向客戶通報情況。
• 客戶回饋與宣傳：
  • 收集並分析客戶回饋，以確定趨勢和痛點。
  • 作為客戶和我們業務之間的重要紐帶，為高階管理層提出改進建議。
• 提高客戶滿意度和忠誠度：
  • 制定並實施策略，透過個人化參與和教育資源來提高客戶滿意度。
  • 透過預測客戶需求並提供量身定制的支援來培養牢固的關係。

要求：

• 經驗：至少 2 年客戶服務和帳戶管理經驗，最好是在支付服務或電子商務市場。
• 產業知識：對支付處理、線上市場和相關監管環境有深入的了解。
• 結果驅動：專注於透過有效的客戶關係管理實現業務目標並提供可衡量的結果。
• 以客戶為中心：不斷努力超越期望並提高客戶忠誠度。
• 溝通能力：優秀的英語口頭和書面溝通能力；清晰、簡潔地傳達複雜訊息的能力。
• 建立關係：具備與客戶建立和培養牢固關係、建立信任和培養長期合作關係的能力。
• 適應能力：表現出對不斷變化的環境的適應能力，以及在快速發展的行業中學習新技能和技術的渴望。
• 解決問題：負責任且積極主動地解決問題；在充滿挑戰的情況下保持韌性，並致力於創新解決方案。
• 教育背景：相關領域的高等教育或更高學歷（工商管理、金融、行銷等）。
• 語言能力：嚴格尋找能說普通話且英語能力良好的人。

1. 福利待遇：年假：12天（<5年）； 16 天（>5 年）
2. 病假：14天（<2年）； 18天（2-5年）； 22 天（>5 年）
3. 住院假：60天
4. 產假/陪產假：每次生產 98 天 / 7 天
5. 門診（一般全科醫生）：無限制
6. 門診（專科）
7. 住院及手術
8. 團體定期壽險/PA 保險

• Job Purpose

Biosearch Technologies™ provides products and services for genomic analysis that support mission critical applications for global customers in agrigenomics and human healthcare. The portfolio offers integrated tools and technologies to accelerate sample preparation, amplification, cloning and expression, next generation sequencing (NGS), custom oligonucleotide synthesis, nucleic acid chemistry reagents, and oligo therapeutics. Biosearch Technologies is currently recruiting for a field service engineer II to join us in providing front-line technical support to our repertoire of genomics platform and consumables as described above.

With a focus on always putting customers first, our Field Service Engineer is expected to work closely with our regional customer base to ensure maximum equipment uptime, software optimal utilization, training and troubleshooting functions. 

Field Service Engineer is expected to be a role model and poise to mentor and develop junior service engineers on the day-to-day activities, coaching sessions and able to report and assign task to juniors and self and provide reports back to global service leads.

Key Responsibilities

• Build strong service support rapport with regional key account customers in APAC.
• Site Preparation; instrument Installations; training; troubleshooting, preventative maintenance as core task
• Facilitating service contract proposals and tracking as and when required.
• Function as an integral part of a wider global support team to offer “In Time zone 24/7” emergency service support call and troubleshooting assistance as and when assigned with urgent breakdown call with overnight travel either regionally or globally.    
• Train and support customer in the application of “SFDC sales force” CRM platform as a service case tool to record and track service cases
• Support the generation of training aids and technical documentations as required
• Provide timely and concise Pre/Post trip reports and SFDC updates to maintain proper customer CRM records
• Work closely with the commercial and customer service team to ensure prompt and responsive customer support in building strong customer allegiance for the LGC, D&G branding.
• After normal office hours on-call support assignments (global support rotation) as part of a global technical support framework.
• Involving in engineering project, product management request for technical feedback/support
• The individual will be responsible for instrument commissioning, training, test and repair of equipment, and preventative maintenance.
• Expected to mentor junior field service engineers in problem resolution.
• Seeks continuous improvement processes to optimize technical support to our customers in the region.
• This position is responsible to effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and internal resources.  Will be responsible to proactively take ownership and follow-through with generated issues or complaints reported from themselves, as assigned, or from junior service engineers.
• Responds with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management.
• Ability to handle clients, distributors professionally during all interface and maintain a positive company images
• The motivation to learn and constantly improve processes and tools
• Adhere to company safety standards and promote safety culture throughout the company
• Any other ad-hoc projects and duties as required by the management

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

• Overseeing the daily operations of the customer service team, ensuring KPI's and service standards are met.
• Supports the developmental needs of team and coaching, mentoring or craft, coach & deliver training programs.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations & recognizes performance.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction to improve efficiency and enhance customer satisfaction.
• Resolve escalated issues promptly.
• Collaborate with sales, product & marketing departments to address customer feedback and improve processes.
• Prepare reports on team performance.
• Solicits employee feedback and reviews to identify and address employee problems or concerns.
• Assists as needed in the interviewing and hiring of employee team members.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

Native THAI Speaker to be based in Kuala Lumpur, MALAYSIA

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instil ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Thai language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship
• *Relocation Benefits

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place. This process may take anything from 3 months to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.
We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team
- Minimum 2 years of experience in customer service
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Outstanding interpersonal and communication skills, written and verbal
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive with a positive learning attitude and desire to learn the ropes
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is preferred
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

What you’ll be doing
- Provide best-in-class service experience to customers through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).
- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.
- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
- Accurate and timely maintenance of customers’ data via our CRM systems.
- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
- Assume any report or task assigned that are relevant to customer service.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

WHAT YOU WILL OWN:

● Ensure the highest quality of customer service to vendors

● Process orders and manage relationships with hundreds of restaurants

● Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses

● Ensure that processes are followed and bring in new ideas for improvements

● Constantly work towards improving customer experience

● Handle customers’ and vendors’ requests, as well as external communication with them

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

1. Candidates have at least an SPM or Diploma certificate

2. At least 1 - 2 years of working experience in the customer service field are preferable

3. Fresh graduates are welcome to apply

4. Required language (s): English & Malay, Mandarin OR Cantonese

5. Able to work in a fast-paced, high-intensity work environment

6. Flexible and able to adapt to fast changes

7. Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays)

8. Preferably with strong computer navigation skills and PC knowledge with typing speed of 25 WPM

9. Able to join 20 days of training

• Quote & Debit review in Model N
• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics

We are looking for a Manager, IT Service Delivery, ETS to be based in foodpanda Malaysia, at Bangsar South, Kuala Lumpur. In this role, you will own and enhance the foodpanda employee IT experience while leading a dedicated team to ensure seamless tech operations, optimizing processes, and supporting business continuity across one of our dynamic markets.

Duties and Responsibilities:
IT Service Delivery:

• Owns the foodpanda employee IT experience in one market (typically less than 500 users), ensuring that KPIs, SLAs and CSAT targets are constantly met for the team and oneself.
• Ensures all users are equipped with the most effective company technology and Internet connectivity, and continually assesses needs and requirements based on IT global/regional standards, guidelines and policies.
• Lead, guide and be actively involved in organising support, troubleshooting, and repair for IT equipment and networks of complex issues.
• Has a thorough understanding of local culture and actively seeking how technology enables the business to operate more efficiently.
• Develop and maintain continuity plans to address local business continuity under the guidance of one’s manager.
• Consistently seeks opportunities to streamline processes/procedures and work with respective stakeholders to initiate and implement these improvements within their market domain.
• Prepare and maintain comprehensive documentation including, Standard Operating Procedures (SOPs), and knowledge-base articles.
• Business travel may be required within local markets.

Team Coordination and Management:

• Manages and guides a small team of IT support staff in one market, including education, training and career development.
• Set clear performance goals, conduct regular performance evaluations, 1 to 1 catch-up meetings and support career development for team members.
• Actively work with and mentor the team to help them achieve the team's KPIs.
• Foster a culture of teamwork, knowledge sharing, and continuous improvement within the local IT teams.
• Coordinates training and orientation for new IT employees to enable them to become productive upon onboarding

Budgeting and Resource Allocation:

• Manages departmental budget and tracks spending on equipment and staff under the guidance of senior manager. When necessary, assist in developing the IT budget.
• Monitor and control IT expenditures within the assigned budget limits.

Incident and Problem Management:

• Own the end-to-end process of resolution of IT incidents and problems to meet defined service level agreements (SLAs) and minimise business disruptions.
• Ensure timely communication with affected parties.

IT Project Management:

• Project Management experience with office builds and end-to-end infrastructure implementations. Guidance from senior managers would be needed for more complex situations.
• Ensure project timelines, budgets, and objectives are met while adhering to quality standards.

Vendor Management & Procurement:

• Follow the internal procurement process/policies/guidelines and work with your manager and local procurement for all procurement needs within your domain/scope. Proper segregation of duties between procurement and IT. .ie., procurement is responsible for all procurement processes (e.g. pricing, terms and conditions, etc) while IT will be responsible for the technical requirements.
• Establishes relationships with technology and equipment vendors within your domain.
• Ensure local vendor delivery based on contract/purchase order.

IT Governance and Compliance:

• Understand and ensure adherence to IT policies, procedures, and security standards for self and team.
• Works with Regional and Global InfoSec teams on promoting IT security awareness in-country, and taking appropriate steps to address security incidents, if necessary
• Collaborate with internal and external audit teams to fulfil IT-related audit requirements.

Stakeholder Engagement:

• Build and maintain strong relationships with business stakeholders within your scope/domain.
• Conduct regular meetings to understand their IT needs and work with your manager to align IT services accordingly

NIQ Retailer Vertical (RV) simplify and streamline collaboration between retailers and suppliers by providing a joint set of tools through a shared platform. Now, you can access diverse data sources, visualizations and analytical tools that help you differentiate your brand while keeping your retailer’s perspective top of mind. With you and your retailers using the same tools, you’ll be able to deliver mutual growth with speed, accuracy and consistency.

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
• Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within client organization.

A Little About You

With your analytical thinking, you will be able to see beyond the numbers and create a seamless analysis to help your client’s business to grow. Being an open mind will help you in learning and understanding the world of FMCG, in which your clients play. The ability to manage time and set up priorities will define your account management style.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Who You'll Work With

The Service Planner works within the Service Logistics Organization at Arista, and plays a key role in enabling the success of Arista’s post-sales Support offerings, which includes Warranty, Same Day, and Next Business Day delivery of critical spare parts to Arista’s end customers. The Service Logistics Organization within Arista is responsible for Arista’s Service Supply Chain, including Arista’s global network of service depots; planning of spare parts inventory across those depots; rapid delivery of hardware replacements to end customers; reverse logistics of RMA returns from customers; and the repair and reuse of customer-returned inventory.

Working within Arista’s Service Planning team, the Service Planner is responsible for planning stocking levels for critical spare parts across Arista’s service depots, executing related supply plans, and achieving on time delivery of hardware replacements to customers.

What You'll Do

• Plan inventory levels across Arista’s service depots to support customer service contracts
• Drive inventory levels to achieve on time delivery of advance replacements against 2 hour, 4 hour, and Next Business Day SLAs
• Define minimum stocking levels to hold in each depot based on install base, RMA rates, and lead time to replenish inventory
• Optimize inventory levels such that on time delivery goals are achieved while minimizing inventory investment
• Publish service demand to Repair Operations and prioritize repair output to fill minimum stocking levels in service depots
• Drive new orders with Manufacturing for inventory that cannot be sourced from Repair.
• Execute inventory movement and inventory transfers across service depots, rebalancing inventory as required
• Oversee inventory metrics for Service Depots – including hit rate, fill rate, and repair-to-new-buy ratio
• Develop and manage service inventory plans for new products as they are released by Arista’s R&D teams
• Review disposition of Engineering Change Orders as submitted by Engineering, driving required actions on Service Depot inventory, and ensuring inventory freshness
• Collaborate with peers to develop processes across Arista’s Service Supply Chain, including RMA Management, Inventory Management, Depot Operations, and Repair Operations
• Collaborate with peers in the development of systems and tools across Arista’s Service Supply Chain

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues with Air-conditioning.
• Work with various departments or stakeholders to ensure the Aircon is delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

About the Role: 

The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office, and within the limits of the established hotel policies and procedures, who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction. 

Duties and Responsibilities: 

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments,

As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction. 

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.  

Responsibilities and Duties

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
• Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
• Provide web-based training to user groups to support organisational adoption
• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
• Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Maintain current functional and technical knowledge of Dynatrace products and services
• Help to document best practices in developing and using Dynatrace
• Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
• Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

Jr. Customer Service Associate (Mandarin Speaking) Greater China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non-Malaysian
• Relocation Benefits *for Non-Malaysian

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

ABOUT YOUR ROLE:

You will be responsible  for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction. This is a CONTRACTUAL role for 6 months.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responsible for order processing to ensure all purchase orders are being executed promptly, customer-required delivery date/times are being met at all times.
• Sales order credit hold check, cash in advance - payment check.
• Daily email backlogs updates to customers.
• Bi-weekly indent orders updates to customers.
• Be able to provide product and quality information and excellent response to customers.
• Coordinate clearing aging inventory and slow-move inventory.
• CS support administrative tasks when needed, CS back up

ABOUT YOUR ROLE:

• You are part of the Apprenticeship Program which is a 12-month initiative dedicated to the comprehensive learning and development of individuals in the field of Customer Service. 
• In addition to on-the-job training in Customer Service, you will receive training and guidance in various functional areas, including communication, negotiation, project management, and participation in projects related to customer excellence and management. 
• Towards the final three months of the program, you will have the opportunity to collaborate with the Order Fulfillment team to gain a comprehensive understanding of our end-to-end order management processes. 
• Apprentices who demonstrate exceptional performance and potential during the program will be considered for a full-time role upon its completion.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Support Customer Service team and business functions in Malaysia to manage our customers’ experience.
• Assist in Customer service related projects.

WHAT WE OFFER:

• Day to day mentoring from the manager
• A dynamic and supportive work environment
• Learning opportunities in the latest real-world business and customer management applications 

Manage the shared service team for fixed assets, inter-company transactions and  purchases process and assist on linking to accounts receivable and accounts payable in the APAC region. Convert more countries to share service model. Set up system and policies for the shared service centre. Be a team player to work within finance dept. and across depts & countries with key ties alongside local liaison person.

• Ensure Intercompany transactions are processed accurately and efficiently
• Work with the business to ensure new intercompany charges are correctly allocated to various regions based upon agreed rules.
• Provide support to the Commercial Finance team in intercompany budgeting and commentary on results
• Ensure accounts payable process is as per accounting policy
• Ensure the overall integrity of AP function across the group.
• Drive high performance in the AP team through managing and coaching the team and providing quality feedback. Provides clear direction and leadership creating a highly engaged team.
• Focus on process improvement practices to drive system, operational efficiencies and process enhancement in the AP area.
• Assist in the development and implementation of new procedures and features to enhance the workflow of the department
• Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy.
• Maintain fixed assets register including monthly data entry, running depreciation reports and monthly and annual reporting of expenditure by category
• Review PPE and Software impairment on a quarterly basis and ensure proper sign-off for any asset impairment
• Lead a high performing team. Drives high performance in the team through managing and coaching the team and providing quality feedback
• Ensures compliance with Isentia policies andstandards, and ensures compliance with all local statutory requirements.

• Education: Bachelor of Commerce, majoring in Accounting & Finance
• Technical Skills: Microsoft office : Word, Excel, Powerpoint, Google suite, Accounting system - NetSuite, NAVISION
• Experience: 10 years plus finance & accounting experience and minimum 3 years experience in a finance shared services manager position.
• Personal Qualities: Attention to detail. Ability to work under pressure and to deadlines. Ability to lead a small high performing team. Ability to challenge the current process and make improvements.
• Communication & Language: Strong communication skills and organisational ability. Excellent written and verbal English.
• Ability to speak in other language will be an added advantage.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset