Total 10 quality assurance specialist job vacancies in Others category in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

The Ranger Operations Specialist is responsible for overseeing the effective management of day-to-day operations and workforce resources for Intellectʼs helpline and crisis intervention services. This role includes managing a team of helpline and crisis intervention supervisors globally, who are accountable for supervising helpline rangers on shift and delivering crisis intervention support to clients. The new hire will be in charge of manpower planning and rostering, workforce performance and service management. Their responsibilities will include tasks such as handling leave approvals, addressing workforce challenges and performance gaps, and contributing to operational policies or protocols.

• Team Management and Leadership

• Lead a team of helpline and crisis intervention supervisors, ensuring effective performance and adherence to operational standards
• Provide ongoing guidance and support to supervisors and rangers to ensure consistent, high-quality service delivery
• Develop, implement and monitor key performance indicators to assess service quality and staff performance in line with organisational goals
• Conduct Root Cause Analyses (RCA) to investigate incidents of non-compliance, unresponsiveness or other behaviour concerns, and develop actionable improvement plans
• Conduct regular monitoring of supervisors and rangersʼ performances, sharing feedback and implementing corrective actions to address gaps when necessary to uphold the highest quality standards and SLAs

• Workforce Management

• Establish and manage daily rostering of supervisors and rangers to ensure proper shift coverage for 24/7 global operations, while adhering to regional labor laws and organizational guidelines
• Oversee assignment of rangers to the appropriate platforms based on their skills, availability, and language capabilities to enable optimal resource utilisation and efficient service delivery
• Manage leave approvals and implement strategies as needed to maintain consistent service levels and quality, balancing ranger well-being with operational needs
• Monitor real-time service levels and workforce performance, making adjustments as needed to maintain operational efficiency

• Service Delivery and Crisis Support

• Ensure that helpline and crisis intervention services are provided in a timely and professional manner, meeting the needs of clients
• Act as a point of escalation for complex or high-risk crisis cases to offer strategic guidance and support, while being prepared to step in and directly manage escalated helpline calls, manager support helpline and crisis intervention requests, assessments, deployments as needed
• Oversee crisis response processes, ensuring that interventions are effective, documented and in line with organisational policies

• Operational Planning G Oversight

• Track and analyse operational and service metrics, leveraging them for data-driven insights to enable timely, informed decision-making and drive continuous improvement efforts
• Proactively identify, assess, manage and monitor operational risks to ensure continuity of the businessʼs core services
• Develop and implement business continuity plans to maintain consistent service delivery in the event of unexpected disruptions or emergencies
• Work closely with cross-functional teams to ensure coordinated efforts, including manpower planning and recruitment, aligned communications on latest updates and effective service delivery
• Provide regular reports to leadership team on operational status, challenges, and achievements

• Quality Assurance G SOP Management

• Develop, review and refine operational policies, procedures, and protocols related to helpline and crisis intervention services based on operational feedback, evolving needs and industry best practices
• Maintain and regularly update a shared repository of operational resources, including guidelines, training materials, and FAQs to ensure supervisors and rangers have the resources they need
• Ensure that all supervisors and rangers are trained on and compliant with established policies and protocols, quality standards and service level agreements
• Drive training and development roadmap for both supervisors and rangers, including technical and quality training

• Masterʼs Degree in Counselling or Clinical Psychology, with relevant local regulation and licensing qualifications as a mental health professional

• 5-7 years of professional experience in EAP consulting, clinical practice, crisis intervention or mental health consultancy, with strong background in supporting managers on people or team management challenges
• At least 3-4 years of supervisory experience, ideally in an EAP setting, helpline operations, or a similar role managing a mental health service team
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and conflict resolution abilities, including ability to handle complex enquiries and manage issues proactively
• Proven organizational skills to manage multiple tasks and priorities effectively, and meet deadlines in a fast-paced setting
• Ability to work collaboratively with cross-functional teams
• Proficient in data monitoring and analysis, utilising tools and software used in helpline operations, and maintaining up-to-date documentation
• Ability to adapt and thrive in a dynamic, rapidly changing environment
• Familiarity with GDPR, HIPAA, or equivalent data protection standards related to mental health service delivery is a bonus
• Fluent in English and local language, both written and spoken

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

As Employee Relations Specialist, you have responsibility and accountability for the Employee Relations areas for the country(ies) in scope. E.g., implementation of global deliveries and processes, policies, and guidelines. Securing that local laws, practices and needs are captured and catered for.  Facilitating alignment between global and local needs to achieve common approach and delivery where needed. 

To be successful in your role you ensure that your part of the Employee Relations network have the right competence, work multi and contributing to the business needs by taking responsibility for the whole. By having a holistic approach and proactively ensuring market intelligence, you enable agile solutions, compliance to existing and upcoming legislations, mitigate risks and solve problems to support the business needs.

Key responsibilities

• Provide legal support, secure compliance, and represent H&M Group as an employer in the local market; Responsible for negotiations with local work councils and unions, incl. collective bargaining. negotiations. 
• Set and implement a systematic way of working within the health and safety area by investigating, risk assessing, raising awareness, mitigating potential risks, and following up across the organization together with the Security team.
• Secure proactive management of incidents, accidents, risk observation and reporting throughout the business operation in cross collaboration with local Security team. 
• Give expert advice on People Relations and support to managers, HR, and other functions in the local market; secure all Managers have relevant competence and tools regarding People Relations.
• Collaborate with Group CoE People Relations to implement and adapt policies, guidelines, and frameworks locally. 

We are looking for someone who wants to invest in their long-term career and learn more about low code no code technologies and how they can be applied to business processes to facilitate automation . You should love challenges and working across different tools and technologies, with the ability to learn through independent research, assisted by mentors, buddies, and experts. You should prefer simple, sustainable solutions over complex ones, get excited about sharing your knowledge and derive satisfaction helping and enabling others.

Here are some of the skills and experience that will help you in this role.

• Designing and developing automated business solutions
• Integrating Open Source and vendor software to deliver automated solutions
• Strong Commitment to on-going learning and self-improvement
• Exposure/Certifications in Microsoft Power Platform or equivalent an advantage
• Prior experience in writing requirements beneficial
• Prior experience working in an agile IT environment is an advantage. 
• Business process improvement and mapping skills (e.g. in MS Visio, DrawIO ) is highly beneficial
• Familiarity with ADO, JIRA or other task planning applications a plus
• Responsible for understanding and analyzing the business issue and translating the issue into requirements and user stories
• Map the as-is process and to be process, explore, identify, and test new innovative solutions for process re-engineering/digitisation/automation
• Work with the team to design a solution, develop and implement various process improvement tools and techniques including Workflow, Robotic Process Automation (RPA), Optical Character Recognition (OCR), Natural Language Processing (NLP), Machine Learning (ML), Process Mining and Analytics Dashboard to meet end-to-end business requirements
• Responsible for design and developing solutions through an iterative process to meet business needs
• Ensure the completeness, effectiveness, and sustainability for the implementation of proposed appropriate solution
• Create and document test procedures and scenarios for user acceptance test
• Working with a dynamic team to refine and expand the automation based upon user feedback
• Support the team in the adoption and implementation of the solutions

• Plan and implement digital marketing campaigns across Ricebowl social media channels including email, social media, KOL and content marketing.
• Create and manage engaging content for social media and other platforms to drive traffic and engagement.
• Monitor, analyze and report on marketing campaign performance.
• Analyze user behaviors, campaign results and social media metrics to optimize and improve marketing efforts.
• Familiar with XiaoHongShu platform user base, content trends and marketing opportunities.

• Uncover Opportunities: Research and track down contact info for clients through LinkedIn, websites, and professional networks.
• Creative Outreach: Use personalized strategies to engage clients via email, phone, and social media.
• Stay Organized: Keep client databases accurate and up-to-date with contact details and interaction history in our CRM.
• Collaborate: Work closely with the sales team to qualify leads and assess client potential.
• Measure Success: Analyze engagement data to refine methods and achieve better results.
• Be the Face of AJobThing: Represent the company with professionalism in all client interactions.

Key Responsibilities:

• Assist in dealing activities in financial market to maximize the company’s profitability
• Participate in the development and support of the new trading systems and tools and products
• Interpret current market dynamics, handle trading and dealing enquiries and provide solutions.
• Performing risk assessments and evaluation of company's exposure to the market
• Performing trading operations and settings in MT4 Administrator and relevant systems
• Monitor and manage client positions and associated risks within the MT4 and MT5 systems.
• Develop and maintain expertise in FX & CFD products, trade execution

• Bachelor's Degree or above in Computer Science/Information, Technology, Finance, Accountancy, Banking or equivalent
• At least 1 Year of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 5 year of working experience with MT4
• Fluency in Mandarin and English
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Deep understanding in Risk Management or Trading in CFDs
• Able to work as Shift base Day/Night/Overnight shift
• If not able to work in shifts, other needs above will be higher to compensate

• Life Insurance
• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

Key Responsibilities:

• Contribute to the seamless operation of our MT4 and MT5 trading systems, overseeing risk management strategies, and providing technical support.
• Participate in the development and support of the new trading systems and tools and products
• Interpret current market dynamics, handle trading and dealing enquiries and provide solutions.
• Performing risk assessments and evaluation of company's exposure to the market
• Supervise trading operations and settings in MT4 Administrator and relevant systems
• Train trading and dealing members in using MT4 Administrator and relevant systems
• Develop and maintain expertise in FX & CFD products and trade execution

• Bachelor's Degree or above in Computer Science/Information, Technology, Finance, Accountancy, Banking or equivalent
• At least 2 Years of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 5 year of working experience with MT4
• Fluency in Mandarin and English
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Deep understanding in Risk Management or Trading
• Problem-solving skills and the ability to manage complex situations.
• Knowledge of the FIX protocol is considered as advantage
• Experience in Expert Advisor is considered as advantage

• Life Insurance
• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link below:

https://www.home.teleport.asia/ 

SALARY RANGE : RM5760 - RM8640

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Strategising, developing and fully executing a cohesive strategic integrated communications initiatives/campaigns to continue to grow the company’s presence and positioning across the industry and key stakeholders – in a manner that is aligned to business goals for the quarter/year. This includes issues/crisis monitoring and management.
• Identifying, developing and executing stakeholder engagement plans which includes but are not limited to key media and selected government agencies.
• Collaborate and support cross-functionally within the marketing team, with the commercial, operations, finance and CEO Office in Teleport; as well as other Lines of Businesses under Capital A Berhad, where needed.

At the start, you may experience culture shock working with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Simply put, we see everyone in this team as leaders in their own right. As a good leader, you :

• Roll up your sleeves as needed, and never delegate work that one would not be willing to do themselves
• Do what is needed to get things done, as you believe speed and quality is more important than anything else to effect change
• Over-communicate, particularly as we are all quite autonomous
• Take care of your colleagues, and treat them as you would want to be treated
• Are rigid on goals, but flexible on the details
• Are curious, take interest and have the capacity to eventually be equally knowledgeable and well versed about the company and its business - to be the subject matter expert yourself
• Take accountability and are not afraid to learn through your mistakes
• Are comfortable to be in a continuous learning and growing environment
• Are comfortable to be in a position of unknown, yet resourceful and creative to take the lead, initiative and effort to get the job done - without compromising intent.  
• Have an interest in optimising the way you work – ‘That’s just how it's been done all this while’ is not in your vocabulary - you embrace The Teleport Way as your culture. 

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

• The ability to communicate in a simple yet substantial and meaningful way: Speak and articulate clearly and write well across various formats and applications
• A simple and data-driven storyteller: Conduct research, analyse various content and reports, understanding and articulating market, industry and financial data to help you produce quality written and presentation work products in the form of talking points, articles, opinion editorials, press release and presentation slides, among others
• Ability to meet deadlines and adapt quickly to changes, able to multitask and is unphased under pressure
• Self-starter, independent and requires minimal supervision, yet highly communicative
• Resourcefulness in finding solutions, able to think critically and analytically
• Highly proficient in English. Proficiency in Bahasa Malaysia and Mandarin is an added advantage
• People person and team player
• Degree in Business, Law, Economics, Marketing, Communication or equivalent preferred
• A minimum of 5 years of experience in a similar role

These are skills that are ‘nice-to-have’ and will make you stand out in the job application:

• Experience in investor relations
• Knowledge and experience in cargo, e-commerce delivery business and technology
• Good understanding of strategic planning and marketing
• Experience in executing communications work for a B2B company

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

About Prenetics

Prenetics (NASDAQ:PRE), a leading health sciences company, is dedicated to advancing consumer and clinical health. Our consumer initiative is led by IM8, a new health and wellness brand, and Europa, one of the top sports distribution companies in the USA. Our clinical division is led by Insighta, our $200 million joint venture with renowned scientist Prof. Dennis Lo, focused on multi-cancer early detection technologies. This is followed by ACT Genomics, which has achieved FDA clearance for comprehensive genomic profiling of solid tumors, and CircleDNA, which uses NGS to offer comprehensive DNA tests. Each of Prenetics’ units synergistically enhances our global impact on health, embodying our commitment to ‘enhancing life through science’.

Role Overview

We are seeking a meticulous and detail-oriented Payroll Specialist to join our People & Culture team. In this role, you’ll play a key part in managing and executing critical HR processes, with a focus on payroll accuracy and compliance. Additionally, you’ll collaborate with the People & Culture team, Finance, and other departments to address various employee inquiries, support HR operations, and ensure compliance with relevant laws and regulations. This position offers the opportunity to expand into broader HR functions, contributing to projects that drive employee engagement, process improvements, and organizational growth.

Key Responsibilities

• Prepare, process, and review payroll cycles, ensuring timely and accurate payment to all employees in compliance with company policies and statutory requirements.
• Maintain and update payroll data, including but not limited to employee changes, new hires, terminations, leaves, and benefits. Ensure payroll data accuracy and manage necessary adjustments.
• Support any payroll inquiries, addressing employee concerns professionally and providing clear, timely responses.
• Stay current with all payroll laws and regulations, ensuring company payroll practices meet legal requirements. Work with legal and finance teams to apply changes when necessary.
• Prepare payroll reports and analyses for internal and external stakeholders, including Finance and People & Culture departments.
• Identify and implement improvements to streamline payroll processes, reduce processing time, and enhance data accuracy.
• Coordinate with external payroll vendors and service providers to ensure efficient service delivery and issue resolution.
• Assist with payroll-related audits by preparing necessary documentation and providing required information in a timely manner.
• Engage in cross-functional HR projects and initiatives, exploring broader HR responsibilities such as employee relations, benefits administration, and employee engagement activities.

• Minimum 2 years of experience in payroll administration, preferably within a fast-paced, multi-national company.
• Strong understanding of payroll principles, tax regulations, and compliance standards.
• Excellent analytical skills with a keen eye for detail, strong numerical aptitude, and proficiency in payroll software (e.g. JustLogin, ADP, Workday).
• Strong interpersonal skills, capable of handling confidential information with integrity and maintaining a high level of discretion.
• A proactive approach to troubleshooting and resolving payroll-related issues, with a solution-oriented mindset.
• Bachelor’s degree in Accounting, Finance, Human Resources, or related field preferred.

Medical & Annual Leave: We care about your well-being—and your vacation selfies! That’s why, for our full-time employees, we honor your time off with annual leave and provide medical benefits for any bumps, bruises, or unexpected adventures.
Learning & Development: Got a passion project or skill you’re dying to master? We’ve got a learning allowance for that! We believe in supporting your growth, whether it’s for work or just because you’re curious.
Growth & Opportunity: Your future’s bright, and we want to help you shine! We’re all about providing opportunities for you to grow and reach your potential, with exposure to a global company and the chance to collaborate across different cultures.
Inclusive Workplace: You belong here! We foster an environment where everyone’s voice is heard, respected, and celebrated. Inclusivity is the name of our game!

Our DNA is P-R-E-N-E-T-I-C-S.
Get to know us; Get to know our DNA!
Passion - You love what you do and inspire excellence in others.
Resilience - You tackle challenges head-on with tenacity and calm.
Empowerment - You foster team spirit and encourage initiative.
Integrity - You're honest, accountable, and reliable.
Epic - You take risks, deliver results, and always strive to grow.
Transparency - You share openly, even when it's tough.
Ingenuity - You think creatively and make smart decisions, even in uncertainty.
Communication - You express ideas clearly and with empathy.
Selfless - You prioritize Prenetics and the team over individual goals.

1. Client Relationship Management:
   • Act as the strategic consultant and main point of contact for clients, ensuring that their business objectives align with SEO efforts.
   • Advise clients on SEO best practices and strategic opportunities, fostering strong, long-term relationships.
   • Lead strategic discussions and presentations, translating complex SEO insights into actionable recommendations that resonate with clients.
   • Manage expectations, timelines, and deliverables, ensuring clients are consistently updated on performance and progress.
2. SEO Strategy Development & Oversight:
   • Develop high-level SEO strategies tailored to each client’s business goals, focusing on growth, visibility, and long-term success.
   • Provide expert SEO consultancy, identifying key opportunities for optimization across on-page, off-page, and technical aspects of SEO.
   • Collaborate with internal teams, including content, development, and outreach, ensuring seamless execution of strategies without needing hands-on involvement.
   • Stay updated on industry trends and algorithm changes, offering proactive insights to keep clients ahead of the curve.
3. Project Management & Coordination:
   • Oversee the implementation of SEO campaigns, guiding internal teams and ensuring that all efforts are aligned with the client’s strategic objectives.
   • Manage cross-functional teams, ensuring timely delivery of SEO strategies, from keyword planning to reporting, while maintaining a high level of quality.
   • Use project management tools to track progress, deadlines, and client deliverables, ensuring that projects run smoothly.
4. Reporting & Insights:
   • Provide data-driven insights and high-level performance reports to clients, focusing on key SEO metrics such as visibility, traffic growth, and ROI.
   • Review and interpret SEO analytics and competitor analysis, presenting actionable recommendations and long-term strategies for improvement.
   • Lead monthly or quarterly strategic reviews with clients, ensuring they understand their SEO performance and upcoming plans.
5. Consultancy and Innovation:
   • Position yourself as a trusted advisor, offering tailored SEO solutions to meet the unique challenges of each client’s market and audience.
   • Continuously seek innovative approaches and tools to improve client results, from content strategies to technical enhancements.
   • Collaborate with C-level executives or marketing heads on aligning SEO with overall business objectives, ensuring maximum impact on digital growth.