Total 406 Senior Executive account executive job vacancies in Malaysia

WHAT YOU WILL OWN:

● To provide resolution to foodpanda’s partners in regards to finance (payment & billing), account management (contractual) and
transmission (device / apps) related topics based on the operational perspective
● To maintain business relationship between partners by providing resolution in a timely manner as per agreed SLA
● To gather feedback to better understand partner's pain point and providing quality resolution to maximise partner’s experience
● To share knowledge or best practices to partners based on guidelines from the SOP to ensure smooth operational
● To share insights or informations received in regards to partner’s concern to the relevant department(s) when deemed necessary
● To achieve individual monthly target set by the company as per the bonus scheme

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● Candidates must possess at least a Diploma qualification in any field
● A minimum of 1-year prior experience in a contact centre, preferably performing outbound calls
● Required language(s): English (compulsory) and Malay/ Cantonese/ Mandarin/ Tagalog (based on market covered)
● Good interpersonal skills and able to work in a fast paced, high-intensity work environment
● Good analytical skills with a “think outside of the box” attitude
● Flexible and the ability to quickly and successfully embrace change and adapt effectively in response
● Must be able to work on Weekends & Public Holiday
● Preferably with strong computer navigation skills, intermediate in Microsoft Office tools is an added advantage
● Able to join 4 weeks training

As the Executive Housekeeper, you will be responsible for one of the biggest departments in the hotel. Your influence on the team will ensure the delivery of an exceptional customer experience. You will be in charge of the entire housekeeping team and ensure due to your excellent knowledge and management skills that all guest rooms and public areas are sufficiently cleaned and up to the high standards. Further you will provide the team members with guidance and training , implement SOPs and ensure well maintained guest facilities.

1. To ensure stores activities are operated smoothly and according to the Standard Operating Procedures. 

   • Manage to handling product quality, stores cleanliness and quality staffs and hygiene.
   • Check bank-in reports of stores to ensure daily sales takings are banked in on time.
   • Monitor and ensure smooth daily operation at the stores assigned.
   • Verification of stores requisitions which includes stock take report, petty cash, claim, payroll, hiring of part time.
   • Ensure Store Opening, Closing and sales transactions are in line with the SOP.
   • Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.

2. To train, guide & coach service staff on performance & discipline and plan work shift for store staff. 

3. Responsible in renewing stores license with local council.

4. Ensure overall retail outlets operations are managed effectively to achieve sales targets, maximize profitability and productivity, increase customer satisfaction, and ensure continuous business growth. It also including the monitoring and execution of marketing program.

5. Manage customer complaints promptly and take effective action to prevent a recurrence of such complaints.

6. Monitor and control the operational expenses and budgets.

7. Able to plan sales promotion & marketing initiative.

8. Ensures identification of obsolete/slow moving stock and obtain management approval on markdowns and product discounts to ensure stock is liquidated as per retail /brand/category guidelines.

9. To ensure all orders issued are delivered on time and ensure the highest delivery ratio.

10. To conduct competitor surveys on the product's features, prices, and the activities that are taking place in other surrounding outlets.

11. Any other ad-hoc duties assigned by Management.

Job Description

• Sell and execute all authorised products and promotional activities.
• Lead the exclusive sales rep & general sales team for customer development & distribution.
• Explore new opportunities by opening new accounts.
• Distributor order planning & validate sell out claim.
• Coaching distributor sales team for trade execution excellent.
• Manage stock level to ensure continuous availability and regular rotation.
• Ensure correct shelf price and merchandising are implemented.
• Service all outlets in assigned territory as scheduled.
• Manage daily settlement and collection of payment.
• Participate in sales activation and promotional activities as and when required.
• Enhance relationship through productive communication with all customers to ensure prompt response to needs or complaints to achieve maximum customers' satisfaction.
• Monitor activity at store level and communicate competitive, category, and product information that affect sales results (e.g. pricing, product assortment, promotion and placement) to Sales Management, so that they can proactively respond with new strategies and tactics
• To perform any other task or assignment as directed by the management from time to time.

Job Purpose:

Execute customer plans for volume development and maintain customer service for all stores in the assigned territory to achieve monthly, quarterly and annual sales volume, collection and profit targets.

Job Description

• Sell and execute all authorised products and promotional activities.
• Lead the exclusive sales rep & general sales team for customer development & distribution.
• Explore new opportunities by opening new accounts.
• Distributor order planning & validate sell out claim.
• Coaching distributor sales team for trade execution excellent.
• Manage stock level to ensure continuous availability and regular rotation.
• Ensure correct shelf price and merchandising are implemented.
• Service all outlets in assigned territory as scheduled.
• Manage daily settlement and collection of payment.
• Participate in sales activation and promotional activities as and when required.
• Enhance relationship through productive communication with all customers to ensure prompt response to needs or complaints to achieve maximum customers' satisfaction.
• Monitor activity at store level and communicate competitive, category, and product information that affect sales results (e.g. pricing, product assortment, promotion and placement) to Sales Management, so that they can proactively respond with new strategies and tactics
• To perform any other task or assignment as directed by the management from time to time.

Primary Responsibilities

Marketing Management

• Develops a public relations program for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets
• Develops media contacts, plans press conferences and other press activities. Acts as hotel’s liaison with media to promote good publicity and counteract bad publicity.
• Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases
• Establishes sales leads from the study of magazines, newspapers and form personal contacts; coordinates sales leads with Banqueting and Sales Departments
• Disseminates corporate press releases to appropriate local trade and consumer media
• Establishes a program for sending promotional news to trade publications on a regular basis releases covering special events, promotions, etc.
• Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel
• Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests
• Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned
• Coordinates all activities with the Sales Manager
• Maintains good public relations by extending personalized service to VIPs. e.g. following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letter to VIP guests
• Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc.
• Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate
• Maintains mailing list/contact file
• Maintains hotel photo file
• Liaises with Human Resource Manager on matters affecting corporate image
• Develop hotel gifts and giveaways
• Builds profile within local market place through attendance at various events and local market place
• Co-ordinates hotel photography when required
• Monitors awareness of competitor activities and use information when developing strategies
• Plans and coordinates sponsorship activities.
• To supervise the maintenance of a mailing list consisting of a record of former and existing clients of the hotel.
• To organize regular visits by professional persons from the media and members of the trade to the hotel.
• To present a summary of visits to the General Manager and Director of Sales & marketing on a regular basis.
• To attend all official functions as a representative of the hotel.
• To greet all VIP guests of the hotel.
• To ensure that stationary and printed items are standardized and conforms to the MERCURE standards.
• To closely coordinate social events in the hotel.
• To closely observe matters pertaining to PR activities of the hotel and other hotels (competitors) on a regular basis.

Team Management

• Interview, select and recruit direct reports  
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

• Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests

Familiarise vendors and vendor details for each country and services inorder to manage and control them effectively for seamless delivery from each vendor in coordination with local level HUB resources / local Delivery resources 

Familiarise E2E vendor payment processing  for each of the services for each country inorder to pay them as per aligned schedule everytime for seamless delivery from each vendor

Understand country level & vendor level exceptioins, timelines, requirements etc in detail inorder to bring standardization in future operations

1. Ensure timely execution of store operations*

*Store refers to online stores for Brand partners

• Mastery of online platforms' seller centers (e.g. Lazada / Shopee / TikTok, etc)
• Check and investigate reasons for unsuccessful orders and recommend solutions
• Conduct check on OOS listings and rectify where necessary
• Develop and upload product listings for stores in accordance to best practices
• Maintain promotions for stores and perform ROI analysis for future learnings

2. Develop stores in accordance to best practices

• Analyse traffic, clickthrough rates, and relevant metrics on your Brand Stores
• Partner Brands and internal teams with ultimate objective of increasing conversion rates
• Optimise store layouts quarterly, and during campaigns to improve buyer journey and maximise conversions

3. Reporting and Campaign participation

• Extract daily, weekly, and monthly reports as required
• Ensure 100% campaign participation and campaign product submissions
• Collate campaign deadlines and requirements to coordinate with relevant internal teams

4. Platform Insights and Expertise

• Be an expert of assigned platforms' tools and new developments to ensure stores are up to date with all new developments
• Assist in the development of best practices for showcase and learnings for regional sharing

Job Purpose

The marketing executive responsible to develop and implement marketing strategies to enhance brand visibility, attract foot traffic, support tenants, manage casual mall leasing, and engage customers through various promotional initiatives.

Responsibilities

Casual Mall Leasing:

To assist the team in ensuring that the monthly income target is achieved through profitable rental of promo space, advertising space, pushcart and any other available revenues.

To plan and source for suitable and relevant external parties in all aspects of casual leasing that are in-line with the Mall’s Brand Values.

To plan, source and execute thematic promotion space based on selected Marketing Campaigns.

Event and Campaign:

Assist in planning and executing effective Marketing campaigns in-line with the Company’s marketing objectives and positioning through events and promotions.

Coordinate logistics for events, ensuring they align with marketing objectives and tenant needs.

Strategy Development:

Create and execute comprehensive marketing plans to promote the mall’s brand and events.

Design and implement comprehensive marketing plans to boost brand awareness and attract visitors to the mall.

Collaborate with various stakeholders, including tenants and external agencies, to create effective marketing materials.

Reporting and Evaluation:

Prepare reports on campaign performance, providing insights into areas for improvement.

Use analytics tools to measure the success of marketing initiatives against set objectives.

Others:

Day to day responsibility for all marketing communications for the mall.

Handle additional special projects, tasks, and duties as assigned from time to time.

Assist on marketing administrative work, document systemization, marketing inventories and reports.

• Handle various ad hoc tasks related to marketing initiatives as needed, demonstrating flexibility in responding to immediate needs.

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior

1. Auditing a team of front line agents across channels like Chat, Call & Email for transaction quality and SOP adherence for Customer service

2. To maintain desired levels of  productivity &  accuracy on audits performed by self

3.To coach front line agents on overall SOP, Process and new changes 

4.Perform analysis to identify the root cause of potential issues. Partner with internal stakeholders to drive CSAT improvement  projects

DUTIES AND RESPONSIBILITIES :

• Performs chat & call monitoring and provides trend data to the site management team.

• Uses a quality monitoring data management system to compile and track performance at team and individual level.

• Participates in call listening/ interaction deep dive programs to identify rider needs and expectations.

• Analyse CSAT ratings for the country/ BPO to identify customer pain points. 

• Flag non performing agents & support performance with coaching & feedback interventions via team leader

• Participate in weekly calibrations/ performance review calls with BPO partner to measure/track or implement improvement initiatives 

• Participate in  calibration calls to improve overall understanding & usage of QA Scorecard

REQUIREMENTS:

•  Ability to speak, read & write Lao & English Is mandatory

• Good customer service skills and dedication to providing exceptional customer care

ROLE POSITIONING AND OBJECTIVES:

We are looking for Executive, Commercial who are persuasive and demonstrate selling, communication and closing skills. The Commercial Executive is responsible for the process of calling, pitching, closing and servicing existing partners.

WHAT YOU WILL OWN:

Tasked with the care of a portfolio of partner accounts, you will be expected to:
● Meet the expected daily productivity in terms of the number of vendor sales calls to sell assigned products.
● Be sales-minded and resourceful to hit set KPIs.
● Manage vendor objections according to set guideline
● Record calls, sales and other useful information accurately into CRM tool following guidelines
● Active check and respond in the company’s collaboration platform

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● As this is a 100% telesales role, you need to be comfortable in making outbound calls via digital communication tools over extended periods of time.
● Open to fresh graduates. Previous telesales experience is not necessary but is an added advantage (maximum 1.5 years),
● Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Bahasa Malaysia,
Mandarin.
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes and requirements.
 

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link here https://www.teleport.it/

As a Customer Success Coordinator, you will be responsible for managing and coordinating cargo bookings, ensuring efficient and effective handling of shipment requests, and providing exceptional customer service to clients. This role also involves liaising with various customers, departments, handling documentation, and ensuring compliance with industry regulations.

Key Notes: This role will be based in Malaysia, working in Wisma Tune, Teleport’s Office to support Singapore. Public holidays will be based on Singapore public holidays. You will be receiving off-in-lieu/shift allowance for days you are working on Public holidays. Irregular working hours with potential for overtime during peak periods or urgent shipments.

SALARY RANGE: RM 3000 - RM3500

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Booking Management: Handle incoming booking requests from clients via phone, email, and online platforms
• Booking Management: Confirm bookings, schedule shipments, and ensure accurate data entry into the booking system
• Booking Management: Coordinate with the operations team to ensure availability of cargo space and timely transportation
• Customer Service: Provide courteous service to clients, addressing inquiries, and guidance on shipment options
• Customer Service: Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
• Coordination: Liaise with departments, such as operations, finance, and customer service, to ensure seamless handling
• Coordination: Review and follow up on invoicing, payment and billing queries
• Problem Solving: Identify and resolve any issues or discrepancies related to bookings, documentation, or shipment schedules
• Problem Solving: Proactively address potential delays or challenges, ensuring timely and efficient cargo delivery.
• Documentation: Prepare and verify all necessary documentation for cargo shipments, including bills of lading, shipping instructions, and customs declarations. Ensure compliance with international shipping regulations, company policies, and industry standards.

These are minimum-requirement skills and a ‘must-have’ for the role:

• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficiency in Google Suite and experience with booking or logistics software.
• Attention to detail and accuracy in data entry and documentation.
• Multilingual abilities - having English, Bahasa Malaysia, Chinese (write and read)
• Experience in a fast growing start-up
• Understanding of international shipping regulations and documentation requirements.
• Familiarity with cargo booking procedures and transportation logistics.
• Degrees qualification not necessary, at least 2 years or more experience in logistics, shipping or cargo industry

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Key Responsibilities:

• Provide administrative support to the sales team, including generating contracts and handling inquiries within defined timelines.
• Monitor and manage team communications effectively.
• Prepare and send contracts, ensuring progress and follow-ups with clients.
• Support the team by creating opportunities for sales and resolving contract-related queries.
• Assist in ensuring compliance with departmental standards, KPIs, and deadlines.
• Contribute to process improvement by preparing helpful resources and reports.
• Manage leads and cancellations to maintain a seamless sales process.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

As a Marketing Executive, you will be connected in every exciting facet of marketing! This role will involve supporting various communication strategies, including planning and executing impactful campaigns and events, brand partnerships, content marketing and fostering collaborations with relevant stakeholders.

This opportunity offers exceptional professional growth within the largest SME digital financing company in Southeast Asia. If you think you’re a good fit for this position, we are welcome to hear from you.

What you will do:

• Identify new opportunities and stay updated on market trends to boost brand and product growth as aligned to the company's objectives. 
• Plan, develop, implement, and coordinate marketing and communications strategies, events, and activities.
• Develop campaigns from concept to deployment across all marketing channels, including print, radio, email, digital, SMS, in-person, website and social media.
• Assist in building, expanding and managing the partnerships, including overseeing all stages of partnership-revenue generation, conversion plan, implementation, rollout, review and improvement plan.
• Understand and identify key actions to manage the investor lifecycle program - acquisition, education, and retention, by providing market insights and recommendations for strategic planning, reviews, and improvement processes.
• Collaborate with both internal and external stakeholders to drive integrated communication strategies and campaigns end-to-end solutions.
• Set campaign KPI and measurement metrics to measure campaign success and identify key learnings.
• Adhere to the regulatory requirements and processes being practiced at all times.
• To attend to any other ad hoc activities to meet the business objectives when required.

What we are looking for:

• Bachelor’s Degree or Professional Degree in Business / Marketing / Mass Comm or any related field.
• At least 1 year experience in all aspects of investment-related with strong marketing & business acumen (B2B and/or B2C).
• Proactive, independent, results-oriented and a highly motivated self-starter.
• Value-adding team player and able to work as a team with good interpersonal skills.
• Excellent planning, organization and time management skills with strong follow through abilities.
• Highly creative with experience in identifying target audiences and devising campaigns that engage, inform and motivate.
• Experience in optimizing marketing and communications funnels.
• Strong command of written and oral English and Bahasa Malaysia. Possess good communication styles and able to leverage on the team's abilities.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

The Pre-Sales and Post-Sales Support Associate within the Strategic Analytics and Insights (SAI) team plays a vital role as the key liaison between Commercial, Finance, and Sales teams. This role involves providing expert guidance on finance processes, ensuring strict adherence to the Monthly Closing Calendar deadlines, and supporting the smooth execution of sales operations. You will work closely with sales development teams across APAC, collaborating with cross-functional teams to optimize tools and processes that accelerate the sales cycle, enhance efficiency, and drive business growth. 

• Collaborate with SA&I sales representatives to support day-to-day Inside Sales activities and ensure seamless operations. 

• Assist sales representatives in updating decks with NIQ branding, ensuring all content is polished and client-ready. 

• Manage and maintain CRM records for sales representatives, ensuring accuracy and consistency. 

• Analyze market data to identify trends, patterns, and actionable insights to inform sales strategies. 

• Lead digital sales campaigns using Microsoft Dynamics, Salesloft, ZoomInfo, and LinkedIn Sales Navigator to drive lead generation and opportunity development. 

• Handle invoicing and contract renewals, ensuring timely and accurate billing processes. 

• Ensure proper revenue recognition by updating project dates and coordinating follow-ups with Operations and sales representatives on pending tasks. 

 A Little Bit About You

You have a keen eye for detail and a strong sense of punctuality. With a commercial mindset and a solid understanding of marketing, you excel at bringing clarity to complex situations. You're proactive, take the initiative, and thrive as a self-starter. The ideal candidate brings experience in Inside Sales, Sales Enablement, or Sales Operations within a multinational organization, demonstrating a knack for driving efficiency and supporting sales teams in a dynamic environment. 

ABOUT US
 

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with AirAsia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality. 

SALARY RANGE: RM4000 - RM5500

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to assist and support the Senior Manager, Compliance & Governance and Head of Department, based in Wisma Tune, KL with the following:

Governance Oversight

• Assist to implement and maintain effective governance structures, policies, and processes to ensure organisational compliance with laws and regulations.
• Assist to provide advice and support to senior leadership and departments on governance issues.
• Assist in preparing board papers for governance and compliance, including review documentation of minutes and ensuring timely reporting on governance matters.
• Assist to deal with regulators, law enforcement agencies, external stakeholders, consultants, etc for governance matters. 
• Assist to promote culture of governance and integrity in preparation for IPO listing requirements. 

​

Compliance Management

• Assist to develop, review, and enforce compliance policies and procedures in line with legal requirements, industry standards, and best practices.
• Assist to monitor and report on the company’s adherence to applicable laws, regulations, and internal controls, including compliance and non-compliance matters.
• Assist to conduct periodic compliance review and assessment to identify areas of improvement and potential compliance risks.
• Assist to collaborate with internal departments to ensure compliance training is provided to all relevant personnel.
• Assist in compliance assessment, regulatory compliance research & reporting.

​

Compliance Risk Management

• Assist to identify, assess, and report on governance and compliance risks, ensuring that corrective actions are taken in a timely manner.
• Assist to conduct compliance gap analysis review and prepare reports.
• Assist to work closely with Group Risk Management and other teams (e.g., Legal, Audit, Finance) to develop compliance risk mitigation strategies, especially for Corruption Risk Assessment. 
• Keep up to date with developments in laws, regulations and governance trends to ensure the company remains compliant with emerging standards regionally. 
• Assist to maintain a compliance repository.

​

Regulatory Reporting & Liaison

• Ensure timely and accurate submission of regulatory filings and other required reports or documents to authorities (where required).
• Serve as the primary point of contact for regulatory bodies and external auditors for governance and compliance matters. 
• Respond to inquiries and regulatory investigations, providing necessary documentation and reports.

​

Training & Awareness

• Assist to develop and implement training programs to ensure that employees are aware of governance and compliance policies and their responsibilities.
• Assist to lead workshops, seminars, or other awareness campaigns related to governance and compliance matters.

​

Continuous Improvement

• Regularly assess and improve governance and compliance processes to align with industry best practices.
• Analyze the effectiveness of compliance programs and propose improvements where necessary.

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role: 

• Ability to handle confidential information with discretion.
• Strong organizational and communication skills.
• Creative and innovative.
• Keen attention to detail.
• Eager to learn and able to work effectively in a team environment. 
• Excellent analytical, problem-solving, and organizational skills.

QUALIFICATIONS & EXPERIENCE

• No minimum experience for an Executive role, fresh graduates are encouraged to apply. 
• Graduates in Law / Accounting degrees are preferred .
• Familiarity or interest in corporate governance principles and practices.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

ABOUT US
 

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with AirAsia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality. 

SALARY RANGE: RM4000 - RM5500

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to assist and support the Senior Manager, Compliance & Governance and Head of Department, based in Wisma Tune, KL with the following:

Governance Oversight

• Assist to implement and maintain effective governance structures, policies, and processes to ensure organisational compliance with laws and regulations.
• Assist to provide advice and support to senior leadership and departments on governance issues.
• Assist in preparing board papers for governance and compliance, including review documentation of minutes and ensuring timely reporting on governance matters.
• Assist to deal with regulators, law enforcement agencies, external stakeholders, consultants, etc for governance matters. 
• Assist to promote culture of governance and integrity in preparation for IPO listing requirements. 

​

Compliance Management

• Assist to develop, review, and enforce compliance policies and procedures in line with legal requirements, industry standards, and best practices.
• Assist to monitor and report on the company’s adherence to applicable laws, regulations, and internal controls, including compliance and non-compliance matters.
• Assist to conduct periodic compliance review and assessment to identify areas of improvement and potential compliance risks.
• Assist to collaborate with internal departments to ensure compliance training is provided to all relevant personnel.
• Assist in compliance assessment, regulatory compliance research & reporting.

​

Compliance Risk Management

• Assist to identify, assess, and report on governance and compliance risks, ensuring that corrective actions are taken in a timely manner.
• Assist to conduct compliance gap analysis review and prepare reports.
• Assist to work closely with Group Risk Management and other teams (e.g., Legal, Audit, Finance) to develop compliance risk mitigation strategies, especially for Corruption Risk Assessment. 
• Keep up to date with developments in laws, regulations and governance trends to ensure the company remains compliant with emerging standards regionally. 
• Assist to maintain a compliance repository.

​

Regulatory Reporting & Liaison

• Ensure timely and accurate submission of regulatory filings and other required reports or documents to authorities (where required).
• Serve as the primary point of contact for regulatory bodies and external auditors for governance and compliance matters. 
• Respond to inquiries and regulatory investigations, providing necessary documentation and reports.

​

Training & Awareness

• Assist to develop and implement training programs to ensure that employees are aware of governance and compliance policies and their responsibilities.
• Assist to lead workshops, seminars, or other awareness campaigns related to governance and compliance matters.

​

Continuous Improvement

• Regularly assess and improve governance and compliance processes to align with industry best practices.
• Analyze the effectiveness of compliance programs and propose improvements where necessary.

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role: 

• Ability to handle confidential information with discretion.
• Strong organizational and communication skills.
• Creative and innovative.
• Keen attention to detail.
• Eager to learn and able to work effectively in a team environment. 
• Excellent analytical, problem-solving, and organizational skills.

QUALIFICATIONS & EXPERIENCE

• Minimum of 3 years of experience in a governance, compliance, or risk management role for Senior Executive role.
• Graduates in Law / Accounting degrees are preferred.
• Familiarity or interest in corporate governance principles and practices.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This position, while located in Malaysia, is dedicated to supporting our operations in Singapore. The Operations team at Funding Societies aims to offer exceptional service to internal stakeholders and borrowers while building self-sustaining scalability and delivering a market-leading experience.

The key responsibilities of this role are to focus on value-adding to our customers while adhering to fundamental product design principles. The candidate for this role must be meticulous and timely in processing cases.

Every team member is encouraged and empowered to find and implement areas of improvement to enhance efficiency and effectiveness. An ideal candidate should approach occasional issues/problems with a clear understanding of the limitations and a problem-solving mindset, aiming to find solutions that are sustainable and scalable.

What you will do:

• Update and Maintain Credit-Ops Trackers: Ensure the accurate updating and maintenance of Credit-Ops trackers for various products in alignment with the monthly schedule, including but not limited to property, trade facility, invoice financing, working capital, and Experian.
• Maker/Checker Role: Perform the role of “maker” or “checker” for borrowers’ loan contracts, respectively, to ensure compliance and accuracy.
• KYC and Onboarding Operations: Execute KYC and backend onboarding operations for both borrowers and investors, prioritizing speed and accuracy in all operational work and documentation.
• Weekly Submissions: Conduct weekly submissions to Enterprise SG for all relevant disbursed loans.
• Early Redemption Calculations: Perform calculations for early redemption of loans for Bolt on an ad-hoc basis.
• Customer Service: Provide excellent back-office customer service, with a focus on key financing stages, such as offer acceptance, crowdfunding, and repayments, ensuring customer satisfaction and delight.
• Internal Stakeholder Engagement: Proactively engage with internal stakeholders (Sales, Credit, CX, Legal, etc.) to ensure timely and accurate processing of financing for customers.
• Process Structuring: Assist the manager/team lead in structuring and setting processes for variations and new system enhancements.

What we are looking for:

• Bachelor’s Degree in any discipline, preferably in Finance, Banking, Economic and/or Business & Commerce.
• 1-2 years’ experience in banking, trade finance operations, credit operations, back office, and credit administration.
• Interns (in last semester)/Fresh Graduates/Entry level applicants, with Upper Second-Class Honors and above, are encouraged to apply, training will be provided.
• Applicants must be willing to work in KL Eco City.
• Strong attention to detail and ability to multitask in a fast-paced environment and meet turnaround time / deadlines
• Able to think out-of-the-box for sustainable solutions to constraint problems
• Confident and clear communicator with excellent collaboration skills across teams.
• Self-motivated, humble and a team player
• Willingness to share knowledge, ideas, and best practices with others
• Proficient with MS Office & Excel, with an in-depth understanding of various features
• Strong business acumen with a genuine enthusiasm for helping SMEs
• Able to work on 1-year full time contract.

You will shine in this role if you are/have:

• Prior experience in service or operations support related work
• Champion the voice of customers.
• Experience with Slack and/or Google Workspace preferred
• Self-motivated with a continuous focus on enhancing process efficiency, possessing humility, and adept at collaborative teamwork

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Your responsibilities as the E-commerce Executive will include but not limited to:

• Overall e-commerce guideline and flows understanding.
• Conduct a thorough analysis of the customer journey on our e-commerce website.
• Identify opportunities to enhance the overall user experience and increase conversion rates.
• Collaborate with the technical team to ensure the website is running smoothly and perform regular maintenance tasks.
• Troubleshoot and address any issues related to website functionality promptly.
• Maintain product listings, ensuring accurate and up-to-date information.
• Regularly review and update website content, including images and descriptions.
• Assist in setting up and managing promotions, discounts, and special offers on the website.
• Monitor the performance of promotions and provide insights for improvement.
• Contribute to the creation of engaging and persuasive product descriptions, promotional content, and marketing copy.
• Ensure consistency in brand messaging across the website.
• Utilize data analytics tools to analyse E-commerce performance metrics and identify areas for improvement.
• Assist in generating reports and insights to support decision-making processes.
• Collaborate with marketing and sales teams to align promotional activities with customer journey optimization efforts.
• Coordinate with the creative team for the development of visually appealing content.
• Any other assignments as directed by immediate superior as and when required.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

ROLE POSITIONING AND OBJECTIVES

As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigned

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologies
• Good oral and written communication skills in Mandarin.
• Approachable personality with people handling skills
• Good listening skills
• Familiar with Salesforce, Microsoft Office applications (Excel, PowerPoint), Google platform
• Good problem solving skills in handling complaints effectively
• Must be able to work on shifts, weekends, and public holidays
• Willingness to take on additional responsibilities and ad hoc task
• Able to handle timelines committed and take ownership of tasks assigned to you
• Ability to communicate effectively with senior management and other

ROLE POSITIONING AND OBJECTIVES

is looking for Commercial (Telesales) Executives who are persuasive and can demonstrate exceptional selling, communication, and
closing skills to potential and existing partners. The Commercial Executive is responsible for the process of calling, pitching,
following up and servicing partners at a high performing level.

WHAT YOU WILL OWN:

While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature.
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
● Be sales-minded and resourceful to hit set KPIs.
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
● Meet the expected daily productivity in terms of number of calls and sales
● Keep records of calls and sales and note useful information in an organized fashion.
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers.
● Constantly excelling in meeting and exceeding KPI elements set by the company.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools and be on the phone over extended periods of time.
● Able to communicate in English effectively, an added advantage for ability to speak, read & write in Bahasa Malaysia.
● Previous telesales experience is not necessary but is an added advantage.
● Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus, but not mandatory.
● A proficient communicator with a consultative sale driven approach.
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes
 

WHAT YOU WILL OWN:

● Onboard potential foodpanda vendors on the platform via phone call & live chat

● Assist the sales team on face-to-face/call training sessions with potential vendor

● Provide the support to the vendors to ensure they are satisfy with foodpanda

● Setting up relevant accounts for potential vendors for them to start selling on foodpanda

● Provide first call resolution to the vendor if needed

● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

● Highly communicative with a pleasant personality

● Fluent in written and spoken English & Malay ; spoken Mandarin/Cantonese is a plus

● Proactive and self-motivated individual who thrives on meeting targets

● Prior call centre experience a plus, but not compulsory

WHAT WE OFFER:

A top-notch office in Kuala Lumpur, Malaysia close to amazing restaurants and bars. Inside the walls of this office you’ll find:

● An empowering, international and agile working environment

● Responsibility from day one in an innovative and rapidly expanding tech business

● Regular office parties and exciting team events

● And a bunch of cool extras including foosball tables and a table tennis table, as well as free fruits and, of course, a monthly corporate allowance from foodpanda

Key Responsibility & Accountability

1. Co-ordinate distributor teams and their activities at the point of sales in order to achieve sales targets.
2. Search for incremental opportunities to increase company sales in terms of new incremental distribution, shelf space and 2nd placement activities.
3. Conduct market intelligence in the given outlets (collect sales data, JDE and competitor activities etc).

Distribution and range:

• Ensure portfolio distribution in given stores according to the Master Stock List
• Co-ordinate new product launches with the distributor teams and ensure target distribution is achieved

Shelf management:

• Monitor and ensure compliance with planograms guidelines issued by the central office, detecting and managing opportunities

2nd placements:

• Monitor and ensure 2nd placements are executed according to plan
• Ensure correct implementation of products on the 2nd displays based on planograms and guidelines established

Pricing and promotions:

Ensure compliance with centrally agreed pricing and promotional plan