Total 16,964 technical support job vacancies in Customer Service category in Singapore

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

Kawasaki Gas Turbine Asia Sdn Bhd markets and services Kawasaki Gas Turbine (GT) & Gas Engines (GE) for co-generation, base load, standby and mobile applications with output range up to 100MW.  We cover the high-potential growth markets of South East Asia, South Asia and Pacific Region.

Kawasaki Gas Turbine Asia Sdn Bhd (KGA) was established in Malaysia as a subsidiary of Kawasaki Heavy Industries, Ltd, (KHI) focus on marketing, packaging, servicing and overhauling Industrial Gas Turbine (GT) & Gas Engine (GE) generator set in covered territory.

KGA together with our local dealers and partners can provide not only reliable, economical and complete solution for Combined, Heat and Power (CHP) products and also after sales, engine overhaul services.

We are undergoing a period of expansion.  We invite initiative, dynamic, resourceful and motivated individuals to fill in the following position:

SUPPORT EXECUTIVE ( AFTER SALES)

Requirement:

-  Candidate must process at least Degree in Business Administration or its equivalent

- 5 years working experience in Sales support / Co-ordination 

-  Good interpersonal and communication skills in English (both written & spoken)

-  Proficient in MS Excel, MS Word, Power Point and other Microsoft application

-  Able to work independently and multitasking

-  Excellent coordination and organization skills

-  Detail oriented with an analytical mind and a positive attitude 

Responsibilities

-  Managing inventory / spare parts stock level to ensure prompt supplies by working closely with all  relevant departments.

- Initiate stock audit and reconcile with system data

-  Prepare monthly Sales Forecasts, Project & Sales Costing and other related report with accuracy and timeliness 

-  Handle Sales and Project documentation (issue PR, Invoice, Warranty Claim Form, etc)

-  Perform department administration functions (labelling, filing, typing, copying, etc)

-  Any other related tasks delegated by HOD

Interested candidates to send in Application Letter with comprehensive resume and a recent passport size photo (n.r).

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:  

• Communicate and explain basic information to the customer  
• Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance  
  
  
  Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration,
• Corporate Governance, Law, etc. However, fresh graduates with strong job relations are encouraged to apply.
• Possess strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

Perks & Benefits

• Comprehensive Staff benefit (EPF, Socso, EIS, etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

REQUIREMENT

Strong logical thinking ability, communication and coordination skills. (Familiar with the operation process is preferred)

DUTIES AND RESPONSIBILITIES

1, To issue & manage invoices and Delivery Order, update and maintain data in systems.

2. To ensure goods produce on time by coordinate with internal departments. (follow up production progress, handle abnormalities)

3, To ensure goods deliver to client on time through shipment arrangements.

4, To always update with Planner regarding monthly order analysis, forecasting, & raw material preparation.

5, To ensure customer satisfaction.

Attendance allowance RM200, Food allowance RM50, Year-end Bonus

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

Job Description

• To assist in maintenance work procurement and productivity;
• To build a long term relationship with clients, suppliers and sub-contractors;
• To follow up on maintenance works and be the middle person of contact
  between clients, contractors and suppliers;
• To record maintenance works daily and arrange contractor or supplier
  accordingly;
• To monitor and review all the maintenance works by contractor and supplier;
  To perform other related duties as required during working hour

Job Requirement

• No working experience required.
• Required skill(s): MS Office.
• Good interpersonal skill, good initiative and positive attitude.
• Good team player with strong commitment and self‐motivated.
• Ability to work independently.
• Able to multitask and prioritize daily workload.
• Language skill: English and Bahasa Malaysia.

• Medical
• Miscellaneous allowance
• Education support

川崎燃氣渦輪機亞洲有限公司銷售和服務川崎燃氣渦輪機 (GT) 和燃氣發動機 (GE)，用於熱電聯產、基本負載、備用和移動應用，輸出範圍高達 100MW。我們涵蓋東南亞、南亞和太平洋地區的高潛力成長市場。

川崎燃氣渦輪機亞洲有限公司 (KGA) 在馬來西亞成立，是川崎重工有限公司 (KHI) 的子公司，專注於工業燃氣渦輪機 (GT) 和燃氣發動機 (GE) 發電機組的營銷、包裝、服務和檢修。領土。

KGA 與我們當地的經銷商和合作夥伴一起，不僅可以為熱電聯產 (CHP) 產品提供可靠、經濟和完整的解決方案，還可以提供售後服務、引擎大修服務。

我們正在經歷一個擴張時期。我們誠摯邀請主動、充滿活力、足智多謀、積極進取的個人擔任以下職位：

支持主管（售後）

要求：

- 候選人必須至少獲得工商管理學位或同等學歷

- 5年銷售支援/協調工作經驗

- 良好的英語人際溝通和溝通能力（書面和口語）

- 精通MS Excel、MS Word、Power Point和其他微軟應用程式

- 能夠獨立工作並同時處理多項任務

- 優秀的協調與組織能力

- 注重細節，具有分析頭腦和積極的態度

職責

- 與所有相關部門密切合作，管理庫存/備件庫存水平，確保及時供應。

- 啟動庫存審核並與系統資料進行核對

- 準確及時地準備每月的銷售預測、項目和銷售成本核算以及其他相關報告

- 處理銷售和項目文件（簽發公關、發票、保固索賠表等）

- 執行部門管理職能（標籤、歸檔、打字、影印等）

- HOD 委派的任何其他相關任務

有興趣的候選人請發送帶有完整簡歷和近期護照尺寸照片（nr）的申請信。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 事假

Vitally is a leading manufacturer and supplier of Aluminium Home Products, artistic Eco Art Panel, and Aluminium Composite Panel in Malaysia and is headquartered in Muar, Johor. As a result of our commitment to the business over the years, we have successfully established ourselves as a trusted partner with property developers, interior designers and key players in the industry. As part of our commitment for continuous improvement and our business expansion plan, we are currently seeking energetic and dynamic candidates to join our team.

Responsibilities:

• Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards.
• Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
• Prepare all relevant documents pertaining to product measurement and installation services' request and promptly update all such information into system.
• Ensure customers request, enquiry, feedback and complaints are logged and resolved on time.
• Ensure of all receiving of goods from Headquarter are in accordance to customers' order and in good conditions.
• Co-ordinate receiving of goods return from customers as well as disposition of expired material / goods back to Headquarter.
• Performs any other tasks and responsibilities within the Branch Operations as and when required.
   

Job Requirements:

• Candidate must possess at least a SPM/ STPM/ Diploma/ Bachelor's Degree in any field.
• At least 2 years' working experience in customer communication and sales coordination.
• Applicants must be willing to work for 5.5 days.
• Conversant in both spoken and written of Bahasa Malaysia and English.
• Proficient in Microsoft Office applications (especially Microsoft Excel).
• Details oriented with good interpersonal and communication skills.
   

Perks & Benefits:

• Attractive salary package with yearly salary increment and performance bonus
• Working with stable and well-established company
• Rewards and recognition such as long service award
• Provide on the job training
• Medical benefits
• Staff purchase discounts

Job Description ;

• Provide forwarding/ logistics solutions to customers and guide the customer on shipping, customs clearance and logistics matter.
• Update daily container movement planning.
• Plan and coordinate shipments to ensure timely delivery to final destination.
• Responsible for handling all shipping coordination including vessel booking, freight arrangement, shipping documents and other related document preparation.
• To coordinate with 3rd party logistics service providers and provide full logistic support to the sales division.
• To liaise with customers for any inquiry.
• Carry out any other tasks that assigned by superior from time to time.

Requirement ;

• Candidate must possess at least Professional Certificate, Diploma or equivalent.
• Required language(s): English & Mandarin
• At least 2 years of experience in the related field is required for this position.
• Good attitude
• Fresh graduates are encouraged to apply too, training provided.

Company Overview

We are a dynamic and reputable total logistics service provider specializing in global ocean freight, transportation and supply chain solutions across various industries. We take pride inproviding our clients with solutions and ideas to resolve their difficulties. We wish to invite suitable candidates to join us.

Vitally 是馬來西亞鋁製家居產品、藝術生態藝術板和鋁複合板的領先製造商和供應商，總部位於柔佛州麻坡。由於我們多年來對業務的承諾，我們已成功成為房地產開發商、室內設計師和行業主要參與者值得信賴的合作夥伴。作為我們持續改進和業務擴展計劃承諾的一部分，我們目前正在尋找充滿活力和活力的候選人加入我們的團隊。

職責：

• 規劃和監控日常產品測量和安裝進度，確保按照客戶要求和公司標準及時交付。
• 與分包商和業主聯絡，安排產品測量和安裝服務，並不時更新相應的狀態。
• 準備與產品測量和安裝服務請求有關的所有相關文件，並及時將所有此類資訊更新到系統中。
• 確保客戶的請求、詢問、回饋和投訴得到記錄並及時解決。
• 確保從總部收到的所有貨物均符合客戶的訂單且狀況良好。
• 協調接收客戶退貨以及將過期材料/貨物處理回總部。
• 根據需要執行分支機構運作中的任何其他任務和職責。
  

工作要求：

• 候選人必須至少擁有任何領域的 SPM/ STPM/文憑/學士學位。
• 至少2年客戶溝通與銷售協調工作經驗。
• 申請人必須願意工作5.5天。
• 精通馬來語和英語的口語和書面語。
• 精通 Microsoft Office 應用程式（尤其是 Microsoft Excel）。
• 注重細節，具備良好的人際溝通與溝通能力。
  

津貼和福利：

• 具吸引力的薪資待遇，每年加薪和績效獎金
• 與穩定且信譽良好的公司合作
• 獎勵和認可，例如長期服務獎
• 提供在職訓練
• 醫療福利
• 員工購買折扣

Job Responsibilities:

• Provide necessary support to the Sales Team.
• Respond to customers’ inquiries on Company products.
• Handle the processing of all orders with accuracy and timeliness.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• To undertake other responsibilities as and when assigned from time to time.

Job Requirements:

• Candidate must possess at least SPM,"O" Level.
• Proficient in Microsoft Word and Excel 
• Minimum 3years experience of working experience In the related field is required for this position.  
• Able to work independently and excellent communication skills
• Sense of responsibility to complete task given

Perks & Benefits

• Personal leave
• Personal development opportunities
• Medical

職位簡介

主要 – 以客戶為導向的服務代表充當聯絡人，準確且有效率地解決客戶可能面臨的任何新問題。確保卓越的服務標準並維持較高的客戶滿意度。

第二——有效管理大量數據，將數據轉化為訊息，將資訊轉化為洞察力。目標是插入、更新和維護準確的資料以確保順利運作。

工作職責：

• 有效管理來電，辨識並獲取客戶需求，實現客戶滿意度
• 處理投訴，限期提供適當解決方案並跟進確保解決
• 技術團隊與客戶之間的內部聯絡
• 解釋數據、分析結果並向管理階層和客戶提供持續報告
• 編譯、驗證準確性並檢查資料是否有缺陷或錯誤，如果可能，糾正任何不相容性
• 保存客戶互動記錄、處理客戶帳戶並歸檔文件

要求：

• 文憑或更高學歷
• 優秀的英語和馬來語溝通和寫作能力
• 精通電腦（Microsoft Office – Word、Excel 等）
• 良好的時間管理能力以及獨立工作和團隊合作的能力
• 提供培訓

津貼和福利

• 中心位置
• 免費小吃/歡樂時光
• 事假