Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Reference Data Specialist (RD PH) is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Data Processing Specialist (Output Validations Function) is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories. To create and deliver client outputs in a correct and timely manner. This role to support Australia market. 

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

Develops and delivers AECOM's brand and marketing strategy and plan for Buildings + Places. Uses a variety of channels and tactics (including digital) to strengthen our brand, increase positive awareness of the company, and achieve business objectives. Responsible for the delivery and measurement of: campaigns, public relations, events, marketing content, social media and product marketing to support work winning and client retention.

Job Summary

• Develops knowledge of organization, business processes and clients
• Creates marketing plans for specific campaigns identifying suitable channels and tactics
• Creates social media posts, artwork, brochures, collateral and other content using brand guidelines
• Develops in depth marketing skills across all channels and tactics
• Uses digital tools such as Google Analytics, website content management system, SEO tools and social media campaign management systems to deliver effective marketing activity
• Uses voice of client data and insight to support development of marketing and communications activity
• Analyzes data and draws inferences about marketing and client activities
• Understands role of client account management, growth and proposal teams and role of marketing in winning proposals and retaining clients
• Able to predict likely return and evaluate effectiveness of campaign activity
• Performs work in accordance with agreed objectives, budget and timescale with moderate supervision.
• Participates in team meetings to discuss strategic/campaign requirements and progress
• Proposes ideas to achieve business/campaign objectives
• Delivers internal and external comms activities
• Works on marketing activities and campaigns with little supervision
• Performs a self-check of work prior to submitting to others for review

As a Customer Success Senior Specialist, our consultants:

• Establish themselves as strategic partners to our local and regional clients.
• Act as internal and external innovation agents, driving change for quicker adaptation to evolving market needs.
• Serve as market experts, with deep knowledge of the industry, products, channels, and more.

In this role, you will:

• Understand and work with POS-related data with the client (gfknewron market, possibly also predict and/or consumer) and is the central point of contact
• Ensure effective and efficient client training and onboarding of new customers.
• Educate customers about the most relevant features/functionalities for their specific business needs.
• Drive adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals
• Drive regular gfknewron usage with stakeholders in the client organization
• Is a market expert for the handled category / industry segment
• Deliver insightful high-level presentations and actionable recommendations to our clients
• Coordinate client services locally (and regionally)
• Co-identify leads for cross sell and upsell opportunities with the client
• Help to improve renewal rate by demonstrating clear business outcome and value                                                                                                                   

Internal

• Certified CSM (minimum gfknewron market) and knows the POS proposition in detail
• Build solid market and deep POS knowledge
• Ensure to be updated on relevant knowledge and has deep understanding of platform offerings
• Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborate with account management at the pre-sales and renewal stages, co-identifies sales leads
• Collaborate with other business unit teams to identify opportunities for strategic assignments

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are now looking for an experienced Branding and Marketing manager who will support B2B branding and marketing initiatives, to be part of this exciting growth story across different markets in SEA.

Detailed strategic planning and tactical execution on how the Supermom’s B2B brand will be developed and shaped up in SEA is expected in this role, which includes all B2B marketing strategy which incorporates all aspects of B2B marketing planning and communications including managing marketing budget, developing right channel mix, digital channels, developing events sponsorships, creating marketing collateral and public relations.

We are seeking a dynamic Marketing Manager/Senior Executive to drive the success of our B2B marketing initiatives. The ideal candidate will excel at optimizing customer journeys, crafting engaging multi-channel marketing campaigns, and driving data-driven content strategies. With a strong focus on collaboration and innovation, you will lead event development, both online and offline, and champion public relations efforts to elevate our brand. Working closely with sales teams, you will create sales enablement resources that align with our brand's voice, values, and objectives, fueling growth and success.

Responsibilities:

1. Optimize the B2B customer journey by identifying friction points and conversion gaps, and create scalable, innovative solutions to enhance customer experiences. Collaborate with cross-functional teams to develop cohesive marketing messages, positioning, and assets that align with brand voice, values, and objectives. Work closely with sales teams to develop a sales playbook, incorporating aligned strategies and sales enablement resources.
2. Develop and execute multi-channel marketing communications strategies and campaigns (including advertising, PR, events, email marketing, association/channel partnerships and social media) to achieve business objectives. Manage the production and distribution of marketing materials, while monitoring performance and adjusting tactics as needed to optimize results.
3. Develop and execute data-driven content strategies that align with business goals and target audiences. Collaborate with cross-functional teams to create and optimize content for various channels (website, blog, social media, email, video), while monitoring performance metrics and exploring new formats and technologies to enhance engagement and lead generation. Identify and leverage new channels and technologies to improve the effectiveness of marketing communications strategies.
4. Plan and manage event development for both offline and online events, including concept creation, budgeting, logistics, promotion, and execution. Collaborate with internal and external stakeholders to ensure successful event outcomes that align with business objectives and enhance brand visibility.
5. Develop and execute public relations strategies to build and maintain a strong brand image, foster positive media coverage, and manage press relations. Collaborate with internal teams and external PR agencies to craft compelling stories, press releases, and media materials that effectively communicate the company's key messages and achievements.

• Driven, problem-solver with a passion for startups and mission-driven work.
• Relevant experience or aptitude for marketing management duties.
• Understanding of B2B marketing strategies and data-driven approaches.
• Experience in organizing events, copywriting, and basic design.
• Strong organizational, communication, and interpersonal skills.

What do we offer?

• Work hard, play hard office culture led by a multi-national workforce
• Team-based workplace dynamic with vibrant talent collaborating toward common objectives and goals

People & Content Marketing

• Spearhead and expand Synagie’s Social Media Management projects
• Plan and execute all people and content marketing projects in the region, including Social Media Management, Content Creation, KOL engagement and Livestreaming.
• Have a firm pulse on the social media and KOL content creator landscape and trends
• Produce high-quality content by collaborating with influencers, designers and writers (paid and organic content)
• Oversee live stream production and coordination on marketplaces, social platforms or equivalent with the production team, partners, clients and hosts.
• Experience in TikTok Shop & TikTok Content Creation will be advantages.

Client Management

• Collaborate with internal and external stakeholders to ensure the successful implementation of content marketing strategies & projects
• Build long-term relationships with clients to develop a trusted advisor relationship.
• Manages client expectations and delivery across all projects
• Track and measure the delivery and campaign performance for actionable post-mortem reports, providing meaningful insights and identifying future revenue opportunities.

Administrative

• Manage and ensure billings and payment accuracy, especially with content creators for project completion.
• Documentation and archival of content and digital visuals in the asset library.

Requirements

• At least 1 year experience in social media and content marketing
• Able to speak and write well in English.
• Proven ability to negotiate, influence and collaborate with internal and external stakeholders
• Strong digital and social media understanding and content creation acumen.
• Proven experience in developing and driving Digital initiatives from inception to execution.
• Excellent written and verbal communication skills, Ms Office suite (knowledge of using Klear is a plus).
• Ability to work independently with minimal direction, seeking coaching and guidance as needed.

Role summary

The Supervisor of Intercompany will staff and manage the GFS intercompany accounting function.  They will ensure end to end intercompany transactions are performed timely and accurately. They will ensure monthly intercompany sub-ledger close and other reporting occurs timely and with no significant errors or omissions.  They will manage the account reconciliation process so that intercompany reconciliations are timely and accurate. They are responsible for assisting with integrations/ divestments into the GFS, identifying efficiency improvements, assisting with process improvement initiatives, maintaining performance metrics, and assisting with global initiatives, as needed.

Work that matters - What you’ll be doing:

• Staffs and manages the intercompany function, which includes end to end intercompany process, monthly close, intercompany account reconciliations, customer service, audit requests, and BU and Corporate requests.
• Ensure team members maintain an up-to-date and accurate documentation of all location accounting processes.
• Own the sub-ledger monthly closing process: Handle and monitor all related parties (intercompany & joint venture) transactions, accounting, confirmations, and reconciliations. The process must be completely timely and at a high level of accuracy for regions covered ie. APAC, UK&I, EMEA, US &3Cs and LATAM.
• Ensure the team record intercompany journal entries to clear intercompany transactions with other intercompany entities and maintain intercompany accounts on monthly basis.
• Responsible for the monitoring of Aging Intercompany accounts included Receivables, Payables, Recharges, Clearing and intercompany loan and handling issues related thereto.
• Resolve Intercompany Accounting related issues and disputes or escalate as required. Act as escalation point for any issues involving month end, quarter, year-end close. Monitor and manage issues, escalations and/or exceptional handling requests.
• Critical support for audit assignment by reviewing audit confirmation letter and related party disclosure (RPT) etc.
• Internal support to various stakeholders – Group Reporting team, Tax & Transfer Pricing team in preparing annual intercompany transaction analysis.
• Effective communication with internal and external functional module eg Receivables, Payables, General Ledger, Cash Application team, Country Controllers, FBP etc.
• Migration of newly task from Global region to achieve work centralisation in KL GFS.
• Work closely with Global process owners and drive regional and global process improvement and standardization.
• Understand and ensure compliance with Experian policies and be the first line of defense/ Gatekeeper of the books.
• Provides coaching and mentoring to team members, manage day-to-day operation and month end close to ensure deadlines and deliverables are submitted accurately and on time, advising team on any matters arising from IC.
• Act as a role model to instill a robust culture of knowledge sharing and working together, implementing clear metrics to measure success of the team.
• Responsible in resource planning, recruitment and training, employee engagement and development, performance reviews and appraisals, and succession planning.
• Provide support to internal & external Audit process and in accordance to accounting standard. Ensure compliance with all requirements encompassing data integrity and evidence of process and accuracy, company policy included Global Intercompany Policy, Transfer Pricing Policy, and Global Journal Policy.   
• Perform other responsibilities and duties periodically assigned by senior manager to meet financial reporting requirements and/or other projects.
• Respond/ handle ad-hoc requests/ divestments/ acquisitions in a timely and professional manner.

Synagie maintains a gender-balanced, diverse workforce, currently employing 450 professionals across the region, and commits to fair, inclusive, and progressive workspaces.

People & Content Marketing

·Spearhead and expand Synagie’s Social Media Management projects

·Plan and execute all people and content marketing projects in the region, including Social Media Management, Content Creation, KOL engagement and Livestreaming.

·Have a firm pulse on the social media and KOL content creator landscape and trends

·Produce high-quality content by collaborating with influencers, designers and writers (paid and organic content)

·Oversee live stream production and coordination on marketplaces, social platforms or equivalent with the production team, partners, clients and hosts.

·Experience in TikTok Shop & TikTok Content Creation will be advantages.

Client Management

·Collaborate with internal and external stakeholders to ensure the successful implementation of content marketing strategies & projects

·Build long-term relationships with clients to develop a trusted advisor relationship.·Manages client expectations and delivery across all projects

·Track and measure the delivery and campaign performance for actionable post-mortem reports, providing meaningful insights and identifying future revenue opportunities.

Administrative

·Manage and ensure billings and payment accuracy, especially with content creators for project completion.

·Documentation and archival of content and digital visuals in the asset library.

·At least 1 year experience in social media and content marketing

·Able to speak and write well in English.

·Proven ability to negotiate, influence and collaborate with internal and external stakeholders

·Strong digital and social media understanding and content creation acumen.

·Proven experience in developing and driving Digital initiatives from inception to execution.

·Excellent written and verbal communication skills, Ms Office suite (knowledge of using Klear is a plus).

·Ability to work independently with minimal direction, seeking coaching and guidance as needed.

Data Entry Specialist (Compliance-related)

Responsibilities:

• Perform daily short selling declarations accurately and promptly to comply with regulatory requirements in the Hong Kong Stockbroking Market.
• Conduct thorough customer name screenings in alignment with Anti-Money Laundering (AML) policies to ensure compliance and mitigate risks.
• Enter data accurately across various functions, including but not limited to: Name Screening System, Customer Relationship Management (CRM), Customer Risk Assessment (CRA), Hong Kong Stock Short Selling Declaration & Short Selling Address.
• Professionally and promptly respond to daily customer inquiry emails, providing accurate and helpful information to maintain excellent customer relations.
• Ensure the accuracy and timeliness of all data entries related to stock short selling declarations.
• Collaborate with other departments to ensure compliance with regulatory requirements and internal policies.

Requirements:

• 1-2 years of experience in data entry & data support, preferably within the stockbroking or financial services sector.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite, especially Excel.
• Excellent communication skills, both written and verbal.

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits.
• Fun loving and diverse work environment.
• Business casual work attire everyday.

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link below:

https://www.home.teleport.asia/ 

SALARY RANGE : RM5760 - RM8640

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Strategising, developing and fully executing a cohesive strategic integrated communications initiatives/campaigns to continue to grow the company’s presence and positioning across the industry and key stakeholders – in a manner that is aligned to business goals for the quarter/year. This includes issues/crisis monitoring and management.
• Identifying, developing and executing stakeholder engagement plans which includes but are not limited to key media and selected government agencies.
• Collaborate and support cross-functionally within the marketing team, with the commercial, operations, finance and CEO Office in Teleport; as well as other Lines of Businesses under Capital A Berhad, where needed.

At the start, you may experience culture shock working with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Simply put, we see everyone in this team as leaders in their own right. As a good leader, you :

• Roll up your sleeves as needed, and never delegate work that one would not be willing to do themselves
• Do what is needed to get things done, as you believe speed and quality is more important than anything else to effect change
• Over-communicate, particularly as we are all quite autonomous
• Take care of your colleagues, and treat them as you would want to be treated
• Are rigid on goals, but flexible on the details
• Are curious, take interest and have the capacity to eventually be equally knowledgeable and well versed about the company and its business - to be the subject matter expert yourself
• Take accountability and are not afraid to learn through your mistakes
• Are comfortable to be in a continuous learning and growing environment
• Are comfortable to be in a position of unknown, yet resourceful and creative to take the lead, initiative and effort to get the job done - without compromising intent.  
• Have an interest in optimising the way you work – ‘That’s just how it's been done all this while’ is not in your vocabulary - you embrace The Teleport Way as your culture. 

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

• The ability to communicate in a simple yet substantial and meaningful way: Speak and articulate clearly and write well across various formats and applications
• A simple and data-driven storyteller: Conduct research, analyse various content and reports, understanding and articulating market, industry and financial data to help you produce quality written and presentation work products in the form of talking points, articles, opinion editorials, press release and presentation slides, among others
• Ability to meet deadlines and adapt quickly to changes, able to multitask and is unphased under pressure
• Self-starter, independent and requires minimal supervision, yet highly communicative
• Resourcefulness in finding solutions, able to think critically and analytically
• Highly proficient in English. Proficiency in Bahasa Malaysia and Mandarin is an added advantage
• People person and team player
• Degree in Business, Law, Economics, Marketing, Communication or equivalent preferred
• A minimum of 5 years of experience in a similar role

These are skills that are ‘nice-to-have’ and will make you stand out in the job application:

• Experience in investor relations
• Knowledge and experience in cargo, e-commerce delivery business and technology
• Good understanding of strategic planning and marketing
• Experience in executing communications work for a B2B company

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

• Working together with TSSD (Technical & Soft Skill Development) training team in planning, supporting & executing site wide trainings & development programs internally & externally.
• Aligning to the vision & mission of the top leadership regarding upskilling, re-skilling & workforce transformation.  
• Leading the High Performing Workforce program at site level assisting the champion/HOD
• Working closely with stakeholders in requirement gathering, designing, aligning & designing the L&D Center of Excellence (CoE) programs’ frameworks prior to launch.
• Design training materials and training courses delivery with the Subject Matter Expert (SME)
• Building a culture of continuous learning & knowledge sharing (including knowledge retention within the organization).

• Ensures timely, responsible for producing and amending engineering design drawings prepared by the Design Team and manage workload. 
• Producing outputs from model’s accuracy and structured drawings suitable for Submission. 
• Assist BIM Manager in implementing BIM process & workflows for various projects. 
• Maintain BIM documents such as BEP, Project standards, BIP, LOD table  
• Manage collaboration & coordination of projects including being a technical advisor to the team, issue management, as-built verification, BIM handover & other BIM processes. 
• Liaising with BIM engineers in other offices to help coordinate design delivery. 
• Collaborate with other engineering discipline to ensure all drawings are in order as per design requirements. 
• Ability to produce all 2D and 3D design drawings information required for any type of structure wide range of tasks in support of the technical staff. 

We are looking for an experienced Application Packaging Specialist to join our IT team. You will be responsible for packaging, deploying, and maintaining applications using SCCM, Intune, and Patch My PC. You will have experience with application lifecycle management, software distribution, and patch management.

Main Responsibilities: 

• Application Packaging: Create, test, and deploy application packages using SCCM and Intune. 

• Patch Management: Use Patch My PC to automate third-party application updates and ensure systems are up-to-date and secure. 

• Software Deployment: Manage the end-to-end software deployment process, including release, distribution, and troubleshooting. 

• Compliance and Security: Ensure all applications and patches comply with security policies and standards. 

• Documentation: Maintain detailed documentation of application packaging processes, deployment procedures, and troubleshooting steps. 

• Collaboration: Work closely with IT teams, developers, and end-users to gather requirements and ensure successful application deployments. 

• Support: Provide technical support for application packaging and deployment issues. 

About Enterprise Capabilities

Enterprise Capabilities is a service-led organization within AECOM enabling access to a global talent pool. With offices in India, China, Spain, Poland, Romania and the Philippines, our teams of technical professionals provide around the clock project support helping AECOM teams around the world to deliver faster, smarter and better. EC supports AECOM’s ability to work as one global team by standardizing design processes, deploying collaboration technologies, and utilizing a connected network of technical expertise. By joining EC, you have the unique opportunity to work on AECOM’s monumental projects located around the world, contributing to our mission of delivering a better world.

Here, you will have freedom to grow in a world of opportunity.

We are seeking a highly skilled MEP BIM Specialist to join our team in Bukit Damansara, Malaysia. In this role, you will be responsible for creating and managing Building Information Models (BIM) for Mechanical, Electrical, and Plumbing (MEP) systems in various construction projects.

• Performs complex BIM or Plant Data Centric assignments involving the use of multiple application platforms, such as Revit, Intergraph SmartPlant, Plant 3D, etc. software, to achieve set results and deadlines.
• Coordinate with architects, structural engineers, and other disciplines to ensure proper integration of MEP systems
• Perform clash detection and resolution to identify and resolve conflicts between different building systems
• Create and manage BIM content libraries for MEP components
• Analyze and optimize MEP designs for efficiency and performance
• Generate accurate quantity take-offs and schedules from BIM models
• Collaborate with project teams to implement BIM standards and best practices
• Stay up-to-date with the latest BIM technologies and industry trends
• Works under general supervision performing advanced technical work utilizing a wide variety of resources, including computers. 
• May be responsible for all or part of a project. 
• May train and supervise work flow.

About Enterprise Capabilities

Enterprise Capabilities is a service-led organization within AECOM enabling access to a global talent pool. With offices in India, China, Spain, Poland, Romania and the Philippines, our teams of technical professionals provide around the clock project support helping AECOM teams around the world to deliver faster, smarter and better. EC supports AECOM’s ability to work as one global team by standardizing design processes, deploying collaboration technologies, and utilizing a connected network of technical expertise. By joining EC, you have the unique opportunity to work on AECOM’s monumental projects located around the world, contributing to our mission of delivering a better world.

Here, you will have freedom to grow in a world of opportunity.

We are seeking a highly skilled MEP BIM Specialist to join our team in Bukit Damansara, Malaysia. In this role, you will be responsible for creating and managing Building Information Models (BIM) for Mechanical, Electrical, and Plumbing (MEP) systems in various construction projects.

• Performs complex BIM or Plant Data Centric assignments involving the use of multiple application platforms, such as Revit, Intergraph SmartPlant, Plant 3D, etc. software, to achieve set results and deadlines.
• Coordinate with architects, structural engineers, and other disciplines to ensure proper integration of MEP systems
• Perform clash detection and resolution to identify and resolve conflicts between different building systems
• Create and manage BIM content libraries for MEP components
• Analyze and optimize MEP designs for efficiency and performance
• Generate accurate quantity take-offs and schedules from BIM models
• Collaborate with project teams to implement BIM standards and best practices
• Stay up-to-date with the latest BIM technologies and industry trends
• Works under general supervision performing advanced technical work utilizing a wide variety of resources, including computers. 
• May be responsible for all or part of a project. 
• May train and supervise work flow.

As a growing electronics company, we are in search of a candidate who can demonstrate their expertise in establishing a solid foundation for our service team, particularly in the areas of product refurbishment and cannibalization. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy resolution.

This individual will serve as the cornerstone of technical hands-on knowledge for PRISM+ products. They will be responsible for offering technical assistance, guidance, and support to both individual consumers and businesses encountering issues with our technical, hardware, and software systems. The selected candidate will play a pivotal role within PRISM+ Malaysia and will report directly to the Technical Support Lead.

Responsibilities of Technical Support Specialist but are not limited to:

• Hands-on troubleshooting, restoration and repair of PRISM+ products range with tools in the RMA office.
• Be on-site to conduct diagnosis on PRISM+ product issues and provide technical resolutions for customers in a professional manner as and when required.
• Supporting other departments and partners on product technical issues/guidelines – by proper process of problem identification, investigation and/or troubleshooting to provide the required solution(s).
• Maintaining records of repairs and fixes in the system per Company’s requirement.
• Participating in audit stock count in the warehouse, product certification, retrofit and parts identification activities.
• Coaching and mentoring new hires in terms of product knowledge and technical support skills.
• Setting up, maintaining and resolving issues of general IT asset/equipment and peripheral devices in Company offices and retail outlets.
• Assisting delivery team in the office during products delivery and pick up.
• Keeping workstation and tools in orderly manner.
• Participating in ad hoc projects or tasks as required by the Company.

• Diploma in Electronics/Computer Engineering, or any relevant course of studies.
• MUST have at least 3 years’ experience of on-site or in office hands on service/repair of electronic products or appliances role in fields relevant to this position.
• No sustained past or current bodily injuries that would prevent from daily lifting or relocating certain standard consumer appliances within the office or on-site workspace.
• Strong understanding of technical and product global specification standards in PRISM+ product range.
• Able to keep up with the fast pace and sustain productivity goals with minimal supervision.
• Team player attitude and passionate to achieve department and Company goals.
• Hands-on installation and repair experience of broader range of appliances is an added advantage.
• Possess own transport and valid driving license. (for on-site tasks)

1. Annual outpatient benefit (Includes dental and optical benefits)
2. Birthday leave
3. Performance bonus
4. Annual increment

• Respond to client's issue and enquiries promptly through phone call, email, chat, and internal software
• Introduce and demonstrate the system to customers such as account registration, job posting and etc
• Responsible to escalate clients' issues to the sales team.
• Support the Account Manager by continuously showcasing positive & professional work attitude
   

The Data Processing Specialist is responsible for data coding and data input validation focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health, and Beauty Products). As a Data Processing Specialist at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner. This role is to support New Zealand market (CI). 

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Senior Data Processing Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.To create and deliver client outputs in a correct and timely manner.

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
• Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Acts as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team
• Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

Billing Operations

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines.

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
• Monitor campaign delivery and reconcile any under deliveries
• Assist with auditing process across specific client base
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting. 
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments
• Prepare CI for all mediums and help Planners manage all material submission timelines
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

About Prenetics

Prenetics (NASDAQ:PRE), a leading health sciences company, is dedicated to advancing consumer and clinical health. Our consumer initiative is led by IM8, a new health and wellness brand, and Europa, one of the top sports distribution companies in the USA. Our clinical division is led by Insighta, our $200 million joint venture with renowned scientist Prof. Dennis Lo, focused on multi-cancer early detection technologies. This is followed by ACT Genomics, which has achieved FDA clearance for comprehensive genomic profiling of solid tumors, and CircleDNA, which uses NGS to offer comprehensive DNA tests. Each of Prenetics’ units synergistically enhances our global impact on health, embodying our commitment to ‘enhancing life through science’.

Role Overview

We are seeking a meticulous and detail-oriented Payroll Specialist to join our People & Culture team. In this role, you’ll play a key part in managing and executing critical HR processes, with a focus on payroll accuracy and compliance. Additionally, you’ll collaborate with the People & Culture team, Finance, and other departments to address various employee inquiries, support HR operations, and ensure compliance with relevant laws and regulations. This position offers the opportunity to expand into broader HR functions, contributing to projects that drive employee engagement, process improvements, and organizational growth.

Key Responsibilities

• Prepare, process, and review payroll cycles, ensuring timely and accurate payment to all employees in compliance with company policies and statutory requirements.
• Maintain and update payroll data, including but not limited to employee changes, new hires, terminations, leaves, and benefits. Ensure payroll data accuracy and manage necessary adjustments.
• Support any payroll inquiries, addressing employee concerns professionally and providing clear, timely responses.
• Stay current with all payroll laws and regulations, ensuring company payroll practices meet legal requirements. Work with legal and finance teams to apply changes when necessary.
• Prepare payroll reports and analyses for internal and external stakeholders, including Finance and People & Culture departments.
• Identify and implement improvements to streamline payroll processes, reduce processing time, and enhance data accuracy.
• Coordinate with external payroll vendors and service providers to ensure efficient service delivery and issue resolution.
• Assist with payroll-related audits by preparing necessary documentation and providing required information in a timely manner.
• Engage in cross-functional HR projects and initiatives, exploring broader HR responsibilities such as employee relations, benefits administration, and employee engagement activities.

• Minimum 2 years of experience in payroll administration, preferably within a fast-paced, multi-national company.
• Strong understanding of payroll principles, tax regulations, and compliance standards.
• Excellent analytical skills with a keen eye for detail, strong numerical aptitude, and proficiency in payroll software (e.g. JustLogin, ADP, Workday).
• Strong interpersonal skills, capable of handling confidential information with integrity and maintaining a high level of discretion.
• A proactive approach to troubleshooting and resolving payroll-related issues, with a solution-oriented mindset.
• Bachelor’s degree in Accounting, Finance, Human Resources, or related field preferred.

Medical & Annual Leave: We care about your well-being—and your vacation selfies! That’s why, for our full-time employees, we honor your time off with annual leave and provide medical benefits for any bumps, bruises, or unexpected adventures.
Learning & Development: Got a passion project or skill you’re dying to master? We’ve got a learning allowance for that! We believe in supporting your growth, whether it’s for work or just because you’re curious.
Growth & Opportunity: Your future’s bright, and we want to help you shine! We’re all about providing opportunities for you to grow and reach your potential, with exposure to a global company and the chance to collaborate across different cultures.
Inclusive Workplace: You belong here! We foster an environment where everyone’s voice is heard, respected, and celebrated. Inclusivity is the name of our game!

Our DNA is P-R-E-N-E-T-I-C-S.
Get to know us; Get to know our DNA!
Passion - You love what you do and inspire excellence in others.
Resilience - You tackle challenges head-on with tenacity and calm.
Empowerment - You foster team spirit and encourage initiative.
Integrity - You're honest, accountable, and reliable.
Epic - You take risks, deliver results, and always strive to grow.
Transparency - You share openly, even when it's tough.
Ingenuity - You think creatively and make smart decisions, even in uncertainty.
Communication - You express ideas clearly and with empathy.
Selfless - You prioritize Prenetics and the team over individual goals.

Prenetics (NASDAQ:PRE), a leading health sciences company, is dedicated to advancing consumer and clinical health. Our consumer initiative is led by IM8, a new health and wellness brand, and Europa, one of the top sports distribution companies in the USA. Our clinical division is led by Insighta, our $200 million joint venture with renowned scientist Prof. Dennis Lo, focused on multi-cancer early detection technologies. This is followed by ACT Genomics, which has achieved FDA clearance for comprehensive genomic profiling of solid tumors, and CircleDNA, which uses NGS to offer comprehensive DNA tests. Each of Prenetics’ units synergistically enhances our global impact on health, embodying our commitment to ‘enhancing life through science’.

We’re looking for an enthusiastic and creative Social Media & Content Specialist to help us engage with our audience through exciting and relatable storytelling. In this role, you’ll have the opportunity to build your skills and learn how to craft our social media voice.

Reporting to our Social Media Lead, you’ll collaborate with our marketing, business development, and customer experience teams to support the growth of our social media channels and online community. Your primary responsibilities will include assisting in the creation and distribution of valuable content across social platforms like Instagram, Facebook, YouTube, and LinkedIn, helping us share content that our followers love.

Key Areas of Responsibility:

• Generate original content for a range of marketing and communications materials.
• Develop digital marketing and social media content pillars & calendar, integrate social media strategies with digital and event campaigns aligning with company objectives
• Formulate and execute the global activation campaign across all social platforms (e.g. Instagram, Facebook, TikTok)
• Create and edit the content for various digital platforms including but not limited to social media, website, eDM and marketing collateral
• Collaborate with in-house marketing division to synergize Social Media Calendar with our overall Marketing Calendar
• Assist the content marketing team in preparing and posting various types of website content, including short videos, blog posts and articles.
• Assist in implementation of different type of online marketing campaign, like KOL, Social media ads in different formats, etc.,
• Perform ad-hoc duties as assigned

• Minimum 3 years of solid experience in Social Media Management
• Bachelor holder in Marketing, Communications, Journalism or related discipline
• Excellent understanding of digital marketing concepts
• Basic knowledge about UI/UX and how they affect customers
• Creative writing skill in English is a must
• Experience with health tech industry in Global or Asian markets is an advantage
• Passionate about the Social Media and latest online advertising technologies
• Can-do attitude, proactive, independent and good team player
• Candidates with more experience will be considered as senior specialist

Medical & Annual Leave: We care about your well-being—and your vacation selfies! That’s why, for our full-time employees, we honor your time off with annual leave and provide medical benefits for any bumps, bruises, or unexpected adventures.
Learning & Development: Got a passion project or skill you’re dying to master? We’ve got a learning allowance for that! We believe in supporting your growth, whether it’s for work or just because you’re curious.
Growth & Opportunity: Your future’s bright, and we want to help you shine! We’re all about providing opportunities for you to grow and reach your potential, with exposure to a global company and the chance to collaborate across different cultures.
Inclusive Workplace: You belong here! We foster an environment where everyone’s voice is heard, respected, and celebrated. Inclusivity is the name of our game!

Our DNA is P-R-E-N-E-T-I-C-S.
Get to know us; Get to know our DNA!
Passion - You love what you do and inspire excellence in others.
Resilience - You tackle challenges head-on with tenacity and calm.
Empowerment - You foster team spirit and encourage initiative.
Integrity - You're honest, accountable, and reliable.
Epic - You take risks, deliver results, and always strive to grow.
Transparency - You share openly, even when it's tough.
Ingenuity - You think creatively and make smart decisions, even in uncertainty.
Communication - You express ideas clearly and with empathy.
Selfless - You prioritize Prenetics and the team over individual goals.