Role Summary:

We are seeking a qualified Customer Support Associate to join our CS Engagement Team and contribute to our goals. In this role, you will provide administrative support related to products, orders, deliveries, and company policies. Administrative professionals play a crucial role in enhancing efficiency, delivering satisfactory customer experiences, and streamlining processes. The Customer Support Associate is essential to the CS Engagement Team, as well as to the customers and businesses we serve.

As a detail-oriented and proactive Customer Support Associate, you will be responsible for conducting customer due diligence checks for all new and existing clients, ensuring compliance with company policy requirements. Additionally, you will be tasked with assisting the team with various administrative tasks as assigned.

The ideal candidate will possess strong listening skills and the ability to respond promptly. We are looking for someone who is goal-oriented and has a solid understanding of customer service best practices. If you have exceptional organizational skills and thrive in a team environment, we would love to meet you. There are several primary responsibilities common to this occupation:

What You'll Do:

• Perform Customer Due-Diligence – for all clients, ensuring compliance with company policies.
• Maintain accurate and organized records of Due Diligence processes and client interactions.
• Administrative responsibilities to support CS engagement team.
• Collaborate with team members for data compilation and assist the manager with reporting tasks.
• Deploy and apply all company policies, procedures and standards.
• Perform and achieve the KPI as assigned

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.home.teleport.asia/ 

SALARY RANGE: RM6,000 - RM7,500

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Assisting line managers in effectively addressing current employee concerns and challenges.
• Delivering advisory services throughout crucial processes and discussions, including annual reviews, career development talks, performance issue resolutions, and sensitive communications.
• Maintaining vigilant oversight and ensuring accountability for all HR process deliveries affecting the employee life cycle, encompassing onboarding, disciplinary actions, grievance handling, leave management, exits, policy enforcement, career transitions, and performance management.
• Supporting the implementation of engagement, recognition, Inclusion & Diversity, and Leadership connect initiatives. This encompasses Engagement Surveys, town halls for employees and leadership, focus group dialogues, site visits, Celebrating Performance events, and recognition programs.
• Providing valuable insights and feedback garnered from business operations and employee groups to HR functional teams responsible for HR programs and processes.
• Guiding line managers and supervisors in their roles and responsibilities within employee engagement and people programs. Offering advisory support when needed.
• Acting as a trusted advisor and advocate in processes such as talent discussions, probationary reviews, performance improvement plans, and managed departures.
• Serving as the primary liaison and managing relationships with stakeholder groups and key individuals.
• Effectively resolving any escalated issues and mitigating risks.

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

• Proficient in both English, with strong communication skills.
• Strong in general HR management.
• Demonstrated ability to own recruitment efforts.
• Strong and clear communication skills, and to be able to adapt styles to project business confidence and presence in order to create a compelling vision.
• Organized and methodical person with excellent problem solving skills

QUALIFICATIONS & EXPERIENCE

• Minimum of 5 – 10 years Human Resources generalist experience or business role providing deep insight into HR related matters.

Are you passionate about building strong relationships and driving corporate sales? We are looking for a dynamic and results-driven Corporate Sales Executive (B2B Marketing) in PRISM+ Malaysia! This role will focus on expanding our corporate client base and maximizing sales opportunities.

Responsibilities:

• Develop and maintain strong relationships with corporate clients, identifying new business opportunities.
• Drive B2B sales strategies to achieve sales targets and revenue growth.
• Handle corporate inquiries and present tailored solutions to meet client needs.
• Prepare detailed sales proposals, reports, and presentations.
• Work closely with internal teams to ensure seamless delivery of services to clients.
• Keep up-to-date with market trends, competitor activities, and industry developments.
• Maintaining Customer Relationship Management (CRM) data.
• Participate in any other ad-hoc duties assigned to the team.

• Bachelor’s degree in Business, Marketing, or related field.
• Proven experience in corporate sales, B2B marketing, or a related role.
• Experience working with system integrators is an advantage.
• Excellent communication and negotiation skills with the ability to engage C-level clients.
• Proficiency in English is essential; fluency in Mandarin or Bahasa Malaysia is a plus.
• Strong presentation skills and ability to manage multiple clients/projects.
• Possess own transport and willingness to travel as needed.

• Competitive Salary with great commission earning potential.
• Annual outpatient benefit (Includes dental and optical benefits)

• Birthday leave
• Annual increment
• Performance bonus
• EPF, SOCSO and EIS Contribution

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. 

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

About the team

Professional Services Team, SEA

We provide our solutions on a global scale. Southeast Asia (SEA) is central to the group’s growth plans and presents GBG with a significant opportunity to address both existing and new clients' business objectives with a full solution showcase. Importantly we consistently put the customer first and by doing so we focus on providing high quality customer service, this delivers improvements to the customer’s journey, which will generate enhanced profitability.

The team is responsible for providing professional services to address business objectives in the areas of risk prevention and fraud detection. To offer state-of-the-art software solutions and provide comprehensive client delivery and consulting support using our expertise and flexible, client-focused approach.

The Role

A Database Specialist is pivotal in ensuring the efficient, secure, and reliable operation of our product/ customer databases. The scope of their responsibilities is extensive and involves a variety of tasks aimed at maintaining the integrity and performance of database systems.

What you will do

• Develops and maintains Database reference architecture and design documents
• Design, develop, and implement scalable On-premise/ Cloud-based database solutions
• Further establish and ensure Database standards (security, reliability, availability, and scalability) and procedures are met by our product teams
• Identify opportunities for Database infrastructure optimization and cost reduction
• Root cause analysis of production-related database issues
• Maintain development and production environments
• Develop innovative solutions to complex business and technology problems
• Perform physical implementation of databases, storage structures, high-availability solutions such as multi-AZ, replication, and disaster recovery solutions
• Manage, support and maintain both Cloud and On-Premises database environment as well as MS SQL Server databases and infrastructure, adhering to the architectural guidelines and policies
• Provide technical expertise and hands-on support in consolidation and migration of databases to new hardware and platforms

What are we looking for

• Experience performing Database administration or database engineering duties for database internals for SQL Server.
• Experience in supporting MySQL, PostgreSQL will be added advantage
• Experience supporting software engineering teams through the software development lifecycle
• Experience deploying, operating, and monitoring database infrastructure AWS/ Azure cloud environment will be added advantage
• Excellent interpersonal communication skills
• A deep understanding of the cloud computing model as it relates to enterprise productivity
• Familiarity with AWS/ Azure Cloud products (EC2, EBS, S3, Lambda, Aurora, Dynamo DB, EMR, DMS data migration, Athena, Glue, Kinesis, SQS/SNS, etc.)
• Hands-on experience with operating high-uptime Databases in both AWS/ Azure and on-premises environments
• Experience with cloud database technologies (ie. AWS RDS, Oracle, MS SQL, Azure)

Behaviours we'd like to see

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?

Job Responsibilities:

• Strengthen IKEA's uniqueness through visual merchandising solutions.
• Contribute to department action plans for business growth and profitability.
• Plan and implement relevant, affordable, and commercial range presentation solutions.
• Minimize disruption and ensure safety on the shop floor.
• Respect routines and responsibilities, work with the Com&In team, and understand financial impact of actions.
•  Ensure high quality, simplicity, efficiency, and cost consciousness in planning and implementing range presentation solutions.
• Contribute to gathering insights about store layout and range presentation, translating this knowledge into relevant solutions.
• Stay up to date with knowledgeable about home furnishing, retailing and trends in order to generate creative directions that inspire and surprise visitors with a strong visual impression.

• Managing and processing all procurement related requests including raising purchase orders, receipting and invoice checking
• Liaising with suppliers to ensure costs and services are in line with contractual agreements.
• Liaising with mobile service provider regarding connections/disconnections, data usage etc.
• Liaising with telephony provider and business for any work required on local office telephony system including management of extension numbers
• Raising, logging and allocation of support calls onto the IT Help Desk from calls received into the central email system, in person or by phone
• Updating the IT asset database (hardware and software)
• Working within a streamlined globally distributed IT team providing all levels of 1st line support (creating new users, processing leavers, password resets, modifying mail/security group membership, FTP site administration)
• Updating of process and procedures documentation
• Liaise with the Business and build positive working relationships

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU'LL DO

• Graphic Design & Visual Content Creation:
• Assist in creating engaging visual content, including social media graphics, banners, brochures, and presentations for various platforms (Instagram, Facebook, LinkedIn, and our website).
• Brand Consistency & Design Support:
• Ensure all designs align with our brand guidelines and collaborate with the content and marketing teams to enhance the visual appeal of marketing materials.
• Team Collaboration & Creative Input:
• Work closely with the Marketing and Creative teams to brainstorm ideas, contribute creative concepts, and deliver high-quality designs for campaigns and projects.

WHAT WE EXPECT OF YOU:

• Currently pursuing or recently completed a diploma or degree in Graphic Design, Visual Arts, or a related field.
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Adobe Illustrator)
• Basic understanding of design principles, typography, color theory, and layout techniques.
• Strong creativity and ability to produce original and engaging designs.
• Good communication skills and ability to collaborate effectively with team members.
• Attention to detail and commitment to meeting deadlines.
• Knowledge of current design trends and ability to incorporate them into projects.
• A portfolio showcasing your work (prior experience is a plus).

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsible for private equity fund product selling and business development

Plan and execute promotion activities and conduct performance analysis

Achieve sales and business targets, including client acquisition and agency building, by promoting the firm’s investment products to local and overseas high net worth clients

• Excellent written and verbal communication skills.
• Ability to think creatively and strategically.
• Team player with strong interpersonal skills.
• Prior experience working in wealth management or financial services is preferred
• 3 years sales experience in financial industry
• Familiar with wealth management related products and market knowledge
• Strong communication and coordination skills - ability to work and communicate effectively across teams
• Fluent in Chinese and English

Remuneration Package:

1. Basic Salary: RM5,500 to RM6,800

2. Commission: 2.5%

3. Travel & Meal Allowances

4. Immediate Vacancy available

Resume email to winnie@bangsarheightspavilion.com

Responsible for private equity fund product selling and business development

Plan and execute promotion activities and conduct performance analysis

Achieve sales and business targets, including client acquisition and agency building, by promoting the firm’s investment products to local and overseas high net worth clients

• Excellent written and verbal communication skills.
• Ability to think creatively and strategically.
• Team player with strong interpersonal skills.
• Prior experience working in wealth management or financial services is preferred
• 3 years sales experience in financial industry
• Familiar with wealth management related products and market knowledge
• Strong communication and coordination skills - ability to work and communicate effectively across teams
• Fluent in Chinese and English

Remuneration Package:

1. Basic Salary: RM3,000 to RM4,500

2. Commission: 2.5%

3. Travel & Meal Allowances

4. Immediate Vacancy available

Resume email to winnie@bangsarheightspavilion.com

At StashAway, we understand the immense value of data-driven digital marketing, and we’re looking for someone who can elevate our strategies to new heights. As an Online Marketing Executive, you’ll play a pivotal role in shaping StashAway’s online presence across the APAC and MENA regions, driving growth through SEO, SEM and other performance marketing campaigns.

In this role, you’ll be at the forefront of our digital marketing initiatives, working to boost customer acquisition, engagement, and overall brand visibility. Whether it's improving our SEO rankings or fine-tuning our performance marketing campaigns, you’ll be instrumental in developing insights and strategies that will accelerate our growth.

You’ll collaborate closely with our brand, product marketing, and analytics teams to ensure that our marketing efforts are not only effective but also aligned with business goals. If you’re excited to drive real results in a fast-paced, innovative fintech environment, then this is the role for you.

Responsibilities:

• Develop and implement SEO strategies to boost organic search rankings and drive traffic to StashAway’s websites. Work with the content team to create data-driven, high-quality content that resonates with target audiences and supports overall marketing goals.
• Develop and execute always-on digital marketing campaigns focused on prospecting and remarketing across StashAway's website and app via various paid channels (including display, search, social media, affiliate marketing).
• Continuously refine retargeting and remarketing strategies to re-engage with our existing customers and leads to achieve both upselling/cross selling and conversion.
• Conduct regular campaign performance analysis, providing data-driven insights to optimise acquisition efforts and improve return on ad spend (ROAS).
• Collaborate with external partners, including Google, Meta, TikTok, and programmatic platforms to customise ad messaging, target audiences, and run A/B testing for campaign optimization.
• Work closely with internal teams such as the brand & design, product marketing, and data teams to manage campaign deliverables, ensuring alignment with business objectives and efficient execution of marketing strategies.
• Work closely with StashAway’s regional teams to align local campaign execution with global strategies, while adapting to local market nuances.
• Collaborate with internal teams such as product, and data to implement technical improvements, ensure accurate data tracking, and optimise remarketing efforts.

• Bachelor's degree in marketing, communications, or a related field.
• Proven experience (at least 2 years) in digital marketing roles, with a focus on driving results through successful always-on strategies and end-to-end campaign ideation.
• Strong understanding of digital marketing channels, including SEO, Performance Marketing (search, social, display), content marketing.
• Proficiency in digital marketing platforms such as Google Ads, Facebook Ads Manager, TikTok Ads Manager, Programmatic/ Digital Advertising Platform such as AdRoll/ Taboola.
• Proficiency in marketing technology such as analytical tools (SEMRush, Ahrefs, Google Analytics, Google Search Console), mobile measurement partners (Branch/ Appsflyer) and other relevant marketing tools.
• Excellent written and verbal communication skills, with the ability to create compelling content and effectively present ideas and strategies.
• Analytical mindset and strong problem-solving skills. Ability to analyse data, draw insights, and make data-driven decisions.
• Creative thinking and ability to generate innovative marketing ideas and solutions.
• Detail-oriented and organised, with the ability to manage concurrent projects and meet deadlines.
• Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.
• Knowledge and passion in Investing is a must.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Commis 2

Do you have an appetite for career progression and are ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities.
• Career development opportunities with national and international promotion opportunities.

What you will be doing:

• Standards Meet and exceed customer and team member expectations.
• provides value-added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations
• communicates effectively with customers, co-workers, and supervisors
• Demonstrates teamwork by cooperating and assisting co-workers as needed.
• Adheres to hotel policies & procedures:
• attends work on time as scheduled
• follows hotel standards regarding personal hygiene
• minimize  dangers by following all safety rules and regulations
• Maintains a favorable reputation for the hotel brand at all times.
• To report for duty punctually, wearing the correct uniform and name badge at all times.

About the job

Reporting to the Customer Relations Manager, the Checkout Manager manage and supervise a team of cashiers with the Checkout Team Leaders to provide an easy-buying experience for all customers throughout the complete payment process and ensuring payments transactions are handled in an efficient, reliable and secure manner.

Your tasks will include:

• Manage a team of cashiers including recruitment, performance management, training and development and succession planning of the team.
• Ensure resource planned activities are met and monitoring and managing the flow of customers throughout the checkout to ensure customers’ satisfaction are met.
• Handling professionally all customers’ queries, complaints and perform service recovery if necessary.
• Being knowledgeable around customer shopping experience and analyse customer related and financial key performance indicators for business and functional improvements.
• Working with external and internal partners and coming up with solutions that support an efficient, safe and secure working environment and shopping experience.

You will...
• Ensures the data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with local, regional and global colleagues.
• Continually innovate, develop and suggest enhancements to gain better work efficiency
• Ensure that the company’s regional and global standards are always adhered to all the times.

You have...

• Please note that the salary range for this role is 2,800 - 3,000 RM per month. Additionally, you will receive a 13th-month salary. Fresh graduates are welcome to apply.
• Diploma or Degree in any other related fields.
• 1-2 years of experience in Data Processing.
• Proficiency in MS Word, MS Excel, and MS PowerPoint Ability to work independently with the ability to prioritize and multi-task; able to think rationally under pressure.
• Fresh graduates are encouraged to apply.
   

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.

As a Partnerships Manager you’ll:

• Identify and qualify opportunities by building relationships with key partners in the healthcare and childcare sectors.
• Recruit and grow new industry partners, developing strategies to place students in work placements, internships, or roles as fresh graduates.
• Build strong relationships with key stakeholders to ensure students are matched with the right opportunities.
• Develop structured account plans, outlining key activities, milestones, and objectives for successful partner engagement.
• Collaborate with our Student Placement and Support team to design tailored solutions for partners, ensuring the best fit for student placements or internships.
• Generate three times the number of qualified opportunities through proactive outreach such as calls, emails, meetings, marketing campaigns, and events.
• Utilise CRM tools like Salesforce to track and manage opportunities efficiently.

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

The Talent Acquisition Partner is responsible for the developing and executing the talent acquisition strategy to attract the best talent into Keypath Education to achieve our vision and strategic goals. As a dedicated Talent Acquisition partner to our growing business, you will play a pivotal role in business partnering, promoting Keypath’s employee brand, and contributing to wider People & Communications initiatives. 

• Provide seamless strategic and targeted end-to-end recruitment campaigns for all areas of the business
• Create innovative solutions to attract exceptional talent to Keypath, including proactive sourcing, social media/targeted marketing campaigns, internal promotion initiatives, and other advertising
• Actively promote Keypath’s employer brand and develop new ways of reaching candidate attraction
• Share market insights and intel with the business, contributing to broader People & Communication initiatives for the organisation
• Own and drive the candidate selection process including undertaking thorough job briefs, candidate screening and profiling, and interview scheduling to ensure a brilliant candidate experience
• Develop and coach hiring managers to uplift recruitment capability
• Championing the recruitment of diverse candidates
• Drive innovation and process improvement of recruitment practices ensuring that our model and execution continuously improves in terms of it is efficiency, effectiveness, and experience to ensure we attract the best talent in market
• Actively engaging in and contributing to Talent related projects

As the Workforce Analyst at Keypath Education, you will provide deeper insights to our workforce capacity to respond to our work volumes across multiple functions and media.  You will collaborate with staff across Student Operations to ensure that workforce data will be provided to support both tactical and long-term decisions relating to the workforce.

The role supports the Workforce Manager effectively implementing workforce planning strategies and change, undertake scenario modelling and develop prediction techniques. You will monitor and drive effective contact centre performance across all queues and contact types in real time to deliver outstanding customer service. Your role involves analysing data, adjusting staffing levels, and communicating with team leaders and Keypath student advisors to address any immediate needs or issues

In this role, you will have to ensure that the Contact Centre meets student expectations through effective real time monitoring and strategies and empower them to deliver on driving student advocacy through supporting tools and processes. Provide stakeholders accurate and immediate reporting around drivers behind queue performance challenges through regular forums and comprehensive reporting.

This role will be on a fixed-term 12-month contract with possibility of extension, subject to business requirements.

The successful candidate will be based in Malaysia and will be part of and working with our Australian business directly. Working hours will be 7AM – 3PM daily from Monday to Friday.

Accountabilities: 

• Data Collection & Analysis: Gather and analyse workforce data and performance metrics. Ensure data quality and spot trends to guide strategic workforce planning. Analysis of data and reporting to identify emerging trends and anomalies to add value to the end-to-end workforce management process.
• Rostering: Create and maintain accurate rosters that meet the business needs.
• Real Time Monitoring: Monitor real time call volumes, student advisor availability and service levels across multiple channels.
• Intraday Management: Adjust intraday staffing plans based on actual volume, student advisor availability and absenteeism.
• Performance Reporting: Provide real time performance reporting and updates to Team Leaders and Managers, highlighting any areas of concerns or trends that require attention.
• Coordination and Communication: Work closely with Team Leaders, Managers, and the Workforce Manager to communicate real time performance, identify gaps and recommend actions to improve contact center performance.
• Incident Management: Quickly identify and respond to service disruptions, outages or any other incidents affecting the contact center’s ability to meet contact center targets.
• Ad Hoc Analysis: Conduct ad hoc analysis as needed to investigate and resolve specific issues or to provide insights on operational performance.
• Compliance and Adherence: Ensure all student advisors operations are compliant with company policies and that agents adhere to their schedules.

You will be an on-site practitioner for one of our partners here in Intellect, where your role is to directly support the employee's mental health and personal growth based on the individual needs and goals. This is delivered primarily through an in person 1-on-1 session.

We're seeking to partner with Clinical Psychologists and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching

What You'll Do

• Provide onsite/in-person mental health counselling for the employees of Intellect's local clients in Malaysia
• Report to the client's office for 9 hours a day, 5 days a week
• Deliver New Hire Orientation sessions on – resilience, stress triggers and management and wellbeing resources available
• Conduct workshops for managers on empathy and identifying distress in employee
• Teach groups coping mechanisms related to stressful and traumatic information they encounter
• Ideate and Conduct team building / fun activities
• Moderate peer group support session
• Develop and deliver on-site group sessions and workshops to promote mental health education, resilience and awareness
• Deliver customized training programs as per the requirement of the employee group in consensus with the wellness coordinator
• Share monthly report on utilisation / participation
• Collaboratively work with Intellect's internal clinical team by suggesting improvements to the program and the platform

• Has a Master / Postgraduate Diploma training in Counselling / Clinical Psychology
• Skilled in Cognitive Behavioural Therapy or other evidence-based approaches (e.g. Motivational Interviewing, DBT, SFBT, etc.)
• Candidate must have at least 300 clinical hours
• Candidate must be proficient in English and Bahasa Malaysia
• Candidates with prior experience in EAP, counselling working adults or coaching managerial roles is a plus

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

Job Summary: We are seeking an experienced Project Manager to oversee and drive projects from inception to completion. The ideal candidate will be skilled in managing cross-functional teams, ensuring timely delivery of projects, and aligning project objectives with organizational goals. You will play a critical role in facilitating communication between stakeholders and managing project resources effectively.

Key Responsibilities:

• Project Planning: Develop comprehensive project plans that outline project scope, goals, deliverables, resources, timelines, and budget.

• Team Leadership: Lead and motivate cross-functional project teams, fostering collaboration and ensuring accountability for project tasks.

• Stakeholder Communication: Maintain clear and consistent communication with stakeholders, providing regular updates on project status, risks, and changes.

• Risk Management: Identify potential project risks and develop mitigation strategies to minimize impact on project timelines and objectives.

• Budget Management: Monitor project budgets, ensure resources are allocated effectively.

• Quality Assurance: Ensure that project deliverables meet quality standards and fulfill stakeholder expectations through regular review and feedback cycles.

• Change Management: Manage changes to project scope, schedule, and resources, ensuring that all changes are documented and communicated effectively.

• Performance Tracking: Utilize project management tools and methodologies to track progress, measure performance, and report on project outcomes. XR Program Management Office

• Retrospective Analysis: Conduct project retrospectives to gather insights, identify lessons learned, and implement improvements for future projects.

Qualifications:

• Education: Bachelor’s degree in Information Systems Management, Software Development, or a related field. PMP, CAPM or equivalent certification is a plus.

• Experience: Minimum 2 years of project management experience, preferably in Software Development or IT. Experience with both Agile and waterfall methodologies is a plus.

• Skills: o Strong organizational and time management skills. o Excellent communication and interpersonal skills. o Proficient in project management software (e.g., MS Project, JIRA, SmartSheet). o Ability to manage multiple projects simultaneously and work under pressure.

• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to challenges

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link below:

https://www.home.teleport.asia/ 

SALARY RANGE : RM10,000 - RM12,000

A DAY IN A LIFE

As a start-up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve:

• Preparation of monthly Group consolidated financial statements
• Responsible and prompt action in submitting Group Consolidated financial reporting, statutory reporting, audit. Strict adherence to financial reporting standards, and relevant regulatory guidelines
• Implementation of consolidation module and enhances existing consolidation and reporting related processes
• Develop, implement, and maintain accounting and finance policies and procedures for a wide-ranging set of accounting and financial activities including reporting and other corporate policies
• Identify and proactively drive continuous improvement for finance operations of the group
• Keep abreast of listing rules and regulations and other statutory requirements
• Perform periodic review of key business processes to ensure proper controls and procedures are in place, and to seek opportunities for continuous improvements of the country finance
• Liaise with external auditors, tax consultants, statutory bodies, bankers, company secretary, and lawyers for audit/tax/banking/legal matters
• All other ad hoc work assigned as required from time to time

SKILLS & REQUIREMENTS

• Degree in Accounting and Finance and International qualified accountant such as MIA, ACCA, CPA etc
• A Qualified Accountant with proven successful track record from Big 4 highly preferred
• Well verse with MFRS/IFRS and statutory financial statements requirements
• Self-motivated and analytical mindset with stakeholder management skills will be preferred
• Ability to work under pressure & work in a tight timeline given
• Ability to work as a team with a collaborative management style.
• An organized and meticulous person with good eye for details
• Proficient in Microsoft Excel and Oracle

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

Our Evaluation Services department produces independent, trusted and actionable ratings and insights that empower all companies to continuously improve their sustainable business practices, ultimately contributing to a positive change at a global scale.

As a Sustainability Analyst you will assess and report on the quality and robustness of the sustainability management systems of companies from all over the world.

Data analysis will be primarily qualitative, centered around the analysis of a company’s management system documentation. You will become an expert in applying the EcoVadis methodology, built on the most rigorous international Corporate social responsibility (CSR) standards and frameworks (for example: GRI, ISO 26000), already 15 years in evolution. In a state of virtuous advancement, the methodology continues to be driven forward by strong market forces, societal expectations and emerging regulation.

In this role, you will bring your unique skills to add value to our approach. Quality is a non-negotiable part of our work, all our analysts follow a set of analysis guidelines to ensure we're working in concision. Attention to detail, being adaptable to change and acquiring new skills quickly are key to your success in the rating process. We are a team of sustainability changemakers rallying together to drive positive impact to business practices across the world and we can’t wait to have you join us!

Day to day activity of the role

• Assess a company’s management system documentation, applying the EcoVadis methodology during the entire analysis process
• Understanding of sustainability management system documentation provided by rated companies, extraction and synthesis of material sustainability data related to environmental, social, ethics and supply chain
• Follow up with rated companies when needed, to clarify specific issues related to their assessment 
• Review regularly updates regarding Ecovadis methodology and apply them to assessment process
• Complete quality checks during assessment process
• Working on daily targets
• Confirm the implementation of a rated company’s sustainability management system components using the EcoVadis methodology guidelines. 
• Additional responsibilities related to the function may be required.

How you will grow

When you join the team you will be welcomed into a robust training program designed to master the topics of sustainability, including the EcoVadis methodology, and assess a company’s sustainability management system with confidence. You will have training coordinators dedicated to your professional growth in the first month, supported by senior analysts providing feedback and suggestions on your work. Once your training is completed, you will begin working on a greater diversity of companies, increasingly complex with a variety of unique contexts.

In addition, you will also have the opportunity to gradually pivot some of your time to work on development projects to grow other aspects of your career. These projects often include colleagues from our international team of analysts.