Team Summary

The Southeast Asia corporate communications team creates and delivers communications programs that drive Visa’s business growth and advance and protect the company’s reputation across the region. Within this team, the Singapore, Malaysia and Thailand markets are grouped together, with a dedicated team delivering communication programmes across this dynamic cluster. In addition, the team also looks after Global Clients including Citi, HSBC and Standard Chartered Bank for Asia Pacific, and Global and Regional acquirers.

We work across external, client and internal communications activities to promote Visa’s ongoing strategy to extend our payments network into new areas of opportunity and position ourselves as the partner of choice for banks, merchants, fintechs, technology companies and governments.

The role has dual reporting to the Head of Corporate Communications for Regional Southeast Asia and Country Manager for Malaysia. He/She will also be part of Visa’s Global Corporate Communications group, which oversees all corporate communications functions at Visa Inc., including media relations, industry analyst relations, public affairs, internal and issues management.

What a Head of Corporate Communications, Malaysia does at Visa

In this role, you will primarily be supporting Malaysia as part of our SMT corporate communications team and deliver on all aspects of our communications programmes across the markets. The successful candidate will

• Develop communications strategies that support Visa’s strategic business objectives and drive growth across the market  

• Develop communications programmes that demonstrate the value of Visa to everyone, everywhere

• Develop thought leadership content that positions Visa as a leader in the payments industry, including creation of whitepapers on consumer and commercial payments

• Lead the development and delivery of informative and engaging internal communications activities supporting the Country Manager for Malaysia. This includes townhalls and employee communications.

• Support the execution of Visa’s media relations programs across the markets including

  • Developing the strategy and managing the execution of media engagements

  • Identifying and maximising opportunities to enhance Visa’s profile in the media 

  • Developing content to promote Visa’s brand, technical and industry leadership, new products and services

  • Establishing and maintaining close relationships with journalists across general, business, lifestyle and technology media 

  • Ensuring spokespeople are well briefed and trained to deliver key messages

  • Ensuring Visa’s senior management are seen as trusted authorities by the local media

  • Partner with our Social Impact team to drive financial literacy programmes for Malaysia

  • Creating opportunities for the Country Manager and other key management to obtain high, positive profiling in top tier broadcast, print and digital media

• Provide executive communication support to the Country Manager across a variety of internal, external, client, and media communications opportunities including speaker engagements for external and internal events

• Work closely with the Marketing team to ensure corporate communications and marketing programmes are aligned and a coordinated approach is being taken to leverage Visa’s assets across the markets 

• Partner with Visa’s in-market PR agency to successfully deliver communications programmes across the region

• Work with the Government Engagement function to support Visa’s public policy position

• Manage budget and partner closely with the Finance team on full-year media related activities planned for Malaysia.

Why this is important to Visa

In this role, you will be a member of a high-performing team charged with all aspects of corporate communications in Southeast Asia – areas that are focused on maintaining Visa’s leadership in an increasingly complex operating environment. As the Visa network evolves beyond plastic cards into a network of networks that can facilitate money movement to anyone, anywhere, it is essential to our long-term success that we communicate this evolution to all our constituents and define Visa as a purpose-driven payments technology company that enables individuals, businesses, and economies to thrive.

Projects you will be a part of

The Southeast Asia corporate communications team delivers some of the most exciting thought leadership content and media engagement in the region. We work across some of the fastest growing, more diverse, and complex markets, which presents the corporate communications team with a unique opportunity to support the business in navigating challenges and maximising opportunities to drive Visa’s reputation and growth.     

You will work on communications programs that incorporate every aspect of the communications discipline, including the development of thought leadership collateral, supporting client product launches, employee communication, public relations and social media.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Responsibilities:

• Take full ownership of projects, ensuring successful delivery from inception to deployment.
• Lead engineering teams to design and implement scalable, high-performance software solutions.
• Drive the migration of legacy systems to microservices and event-driven architectures.
• Enhance system performance and scalability while maintaining reliability and uptime.
• Optimize and manage relational, graph, and NoSQL databases, including MongoDB, NoSql, and Postgres.
• Deploy and manage cloud infrastructure using GCP and containerization tools like Kubernetes.
• Debug complex production issues, ensuring system stability and minimizing downtime.
• Develop observability solutions leveraging tools such as Prometheus and Grafana.
• Collaborate with stakeholders to align technology initiatives with business goals.
• Mentor team members and conduct detailed code reviews to promote a strong technical foundation

Essential Qualifications / Experience:

• 8+ years in software development.
• Minimum of 2 years in an Engineering Manager role with a proven track record of leading high-performing teams.

Technical Skills:

• Databases:
• MongoDB: Recent hands-on experience of 2+ years.
• PostgreSQL: Mandatory expertise.
• Graph Databases: Experience with GraphDB, Neo4j, or similar graph database technologies.
• NoSQL Databases: Familiarity with Cassandra, DynamoDB, or other NoSQL databases.
• Programming:
• Java: Proficiency in the latest frameworks is mandatory.
• Python: Good to have.
• Performance Optimization:
• Proven experience in enhancing application performance, scalability, and debugging complex systems.
• Strong analytical skills to identify and resolve performance bottlenecks in distributed systems.
• Cloud & Virtualization:
• Hands-on experience with Google Cloud Platform (GCP), with preference given to GCP-certified professionals.
• Strong expertise in Kubernetes, containerization, and virtualization technologies.
• Architecture & System Design:
• Deep experience with microservices and event-driven architecture.
• Proven ability to migrate legacy systems to a modern microservices-based architecture.
• Observability Tools:
• Experience with Kibana, Grafana, Prometheus, and Datadog.

Leadership & Team Development:

• Capable of mentoring and training developers, fostering growth within the team.
• Conduct comprehensive code reviews to maintain high-quality standards.
• Adept at managing stakeholder expectations and saying "NO" when necessary to prioritize team and project success.

Domain Expertise:

• Logistics domain experience is preferred but not mandatory.

Work Environment:

• Demonstrated ability to thrive in a fast-paced, dynamic environment while delivering high-impact results.

Preferred Attributes:

• Strong problem-solving and decision-making skills.
• Exceptional communication skills for stakeholder management.
• Adaptability and resilience in challenging project environments.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Job Brief:

We are looking for a skilled IT Product Manager to lead the development, enhancement, and optimization of our technology products and services. As an IT Product Manager, you will be responsible for the product lifecycle, from ideation and strategy to implementation and performance monitoring. You will work closely with cross-functional teams to ensure the product meets business goals.

Job Responsibilities:

• Gather and prioritize product requirements from stakeholders, defining and developing clear product strategy, specifications and user stories for the development team.
• Work closely with cross-functional teams (e.g., engineering, UX/UI design, marketing) to deliver high-quality products that meet user needs and business goals.
• Serve as the main point of contact for product-related queries, updates, and stakeholder communications throughout the product lifecycle.
• Set and monitor product KPIs (e.g., user engagement, performance, adoption rate, etc.) to assess the success and identify areas for improvement.
• Ensure strong product documentation and maintain accurate records of updates, features, and issues.
• Provide training and product insights to internal teams, equipping them with the knowledge to support customers effectively.
• Identify potential risks and create mitigation strategies, ensuring minimal impact on product performance and timelines.
• Resolve product issues in a timely manner and work with IT and support teams to address and escalate incidents when necessary.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. 
• 3-5 years of experience in product management, with a focus on IT products or technology solutions.
• Technical Skills:
• Strong understanding of software development processes, IT infrastructure, cloud computing, and cybersecurity.
• Proficiency with product management tools (e.g., JIRA, DevOps) and familiarity with Agile/Scrum methodologies.
• Experience with data analysis and familiarity with tools such as Google Analytics, SQL, or BI software is a plus.
• Proficiency in software development with expertise in Java, Bootstrap, Framework 4.0, jQuery, Visual Basic, HTML, and ASP Classic is a plus.
• Knowledge of application security (encryption, authentication, security assessments) is a plus.
• Soft Skills:
• Excellent communication and interpersonal skills, with the ability to translate technical concepts into user-friendly language.
• Strong problem-solving skills, with a proactive approach to identifying and addressing challenges.
• Ability to work in a fast-paced environment, managing multiple projects and priorities simultaneously.
• Demonstrated interest and passion for the industry.

You will play an important role to:

• Develop marketing strategies and take lead the production of marketing materials to promote the trade show
• Partner with sales, project, and marketing team to work out effective marketing campaigns to engage audiences, and undertake campaign planning and execution for multi-channel and cross device marketing by proposition to deliver campaign metrics
• Translate marketing strategies into practical campaign execution metrics including acquisition targets, customer engagement and retention targets, brand awareness and new proposition development and other innovation goals
• Develop of new initiatives to engage with established and new audience segments, and support the growth of both existing and new brands in the event portfolio
• Develop content strategy with wider marketing and related teams (e.g. Creative), to define specific content, customer experience and target journeys by channel and specific measurable goals to inform optimisation and RoI
• Manage processes and platforms to ensure appropriate visibility and tracking of multi-channel conversion and channel attribution
• Leverage in depth audience understanding to better target / personalise marketing content that resonate with audiences at the right time
• Manage budgets for specific campaigns and optimises spend according to metrics
• Support ongoing focus on analysis and data driven decision making to allow more efficient use of time and marketing spend to focus attention on results, experiences and performance

We are seeking a passionate Retail Assistant Store Manager who will be starting in this new division in PRISM+ Malaysia. Being a high growth electronics company, we are looking for a candidate who accelerate growth in our retail segment while providing insights and expertise on how to growth our retail business.

This driven and ambitious individual will be overseeing and maximizing sales of the company through the retail sales channel at Sunway Velocity Mall. Are you someone who is result-driven and enjoy helping customers to meet their needs and requirements? If your answer is “yes,” we would like to welcome you onboard to join our dynamic team, where like-minded individuals work towards attaining the common goal. The candidate will be considered a key member of PRISM+ Malaysia and will report directly to the Retail Store Manager.

Responsibilities of a Retail Assistant Sales Manager but are not limited to:
Daily store operations 

• Manage, count, verify, and reconcile daily cash register sales
• Greet customers in a courteous and professional manner, while providing quality customer service; answer questions about products and recommend them accordingly
• Perform opening and closing procedures effectively according to store policies and procedures

• Process and replenish merchandise and ensured stock availability

Team management

• Co-Lead retail team to maintain visual merchandising and cleanliness standards of the store
• Create a positive work environment by motivating and encouraging the team to foster good relationships with one another
• Recruit and hire new store employees
• Responsible for training and onboarding new employees
• Create and manage store schedules 

Sales

• Set, monitor and achieve/exceed retail sales targets to drive improvement in company ranking
• Sales reporting: provides timely sales reports and analysis, making recommendations and flagging risks regarding anticipated shortfalls.
• Working close with company’s management, plan and implement suitable incentives and push out plans to boost sales

• Bachelor’s Degree in Business, Marketing, or any relevant course of studies
• Minimum of 3 years of managerial experience in the retail industry
• Well versed in retail store processes and systems, proficient in Excel/ PowerPoint
• Prior experience in malls landlord relations
  

Skills/Experience Preferred:

• Data-driven with ability to analyse data for stocks forecasting
• Strong Communication (English/Chinese/Malay) and people skills
• Passionate in engaging customers and providing excellent service

1. Annual outpatient benefit (Includes dental and optical benefits)
2. Birthday leave
3. Performance bonus
4. Annual increment

• Promote and safeguard the IKEA culture by being a role model who expresses the IKEA values in all L&D operational matters and people agenda.
• Be an active contributor in the formulation, communication and implementation of regional and local competence development strategies, tools and programs in close co-operation with store HR generalist.
• Actively promote the implementation of the store and regional training calendar in close co-operation with the regional competence HUB and the functional L&D specialists.
• Support the implementation of a local and regional pool of trainers of programs in the training calendar.
• Secure the Foundation and Advance level program including Buddy system and Basic Job Knowledge.
• Actively contribute and secure the process of performance evaluation & development talk, and talent review process in partnership with the store HR generalist.
• Ensure investments and budget for all learning activities with clear goal settings and follow up.
• Responsible for the digital training records and relevant reports in the established HR information system
• Secure the co-operations with the external partners within L&D area i.e. Universities, Poly techniques and other institutions

Position Type :

Type Of Hire :

Education Desired :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Senior Finance Manager will lead the shared service team overseeing the purchasing process across Southeast Asia, while also establishing systems and policies for the shared service center. This role involves managing the consolidation of financial data and ensuring adherence to accounting standards, as well as supporting audit activities. You'll thrive as a collaborative team player, working seamlessly within the finance department and across various departments and countries, forming strong connections with local liaisons.

Main Duties & Responsibilities

• Ensure that intercompany transactions are executed with accuracy and efficiency.
• Collaborate with the business to ensure new intercompany charges are allocated correctly to different regions based on agreed-upon rules.
• Prepare and oversee the consolidation of financial statements across all entities, ensuring compliance with IFRS, GAAP, and other pertinent accounting standards.
• Support the month-end and year-end closing processes by consolidating accounts and preparing essential financial reports.
• Reconcile group-level balances and facilitate prompt resolution of any discrepancies.
• Coordinate with external auditors to meet external audit deadlines.
• Ensure that the accounts payable processes align with accounting policies.
• Maintain the overall integrity of the accounts payable function across the organization.
• Cultivate high performance within the accounts payable team by managing, coaching, and providing constructive feedback, fostering a highly engaged team environment.
• Emphasize process improvement initiatives to enhance system efficiency, operational effectiveness, and process enhancements in the accounts payable area.
• Assist in the creation and implementation of new procedures and features to streamline departmental workflows.
• Monitor and analyze departmental performance to develop more efficient procedures and resource utilization while maintaining a high standard of accuracy.
• Manage the fixed assets register, including monthly data entry, running depreciation reports, and providing monthly and annual expenditure reports by category.
• Conduct quarterly reviews of Property, Plant, and Equipment (PPE) and software impairments, ensuring proper sign-off for any asset impairments.
• Lead a high-performing team, driving excellence through effective management, coaching, and quality feedback.
• Ensure compliance with Isentia's policies and standards, as well as adherence to all local statutory requirements.

Minimum Experience Required

· A solid foundation of at least 10 years of relevant experience in finance, accounting, or a comparable field, along with a minimum of 3 years in a finance shared services manager capacity.

· Proven track record in financial management and consolidation, ideally in a managerial role.

Core Skills

· Exceptional proficiency in Excel, including advanced formulas for data analysis and the creation of pivot tables.

· Knowledge of enterprise systems such as Microsoft Dynamics and Netsuite.

· Strong grasp of accounting standards (e.g., IFRS, GAAP) and tax regulations.

· Experience in ensuring adherence to audits and regulatory mandates.

Managerial Skills

· Excellent interpersonal skills to foster effective collaboration across cross-functional teams.

· A proactive mindset with the ability to recognize opportunities and mitigate risks.

Soft Skills

· Adept problem-solving skills to navigate complex financial challenges.

· Keen attention to detail.

· Proficient in juggling multiple priorities and meeting tight deadlines without sacrificing quality.

· Adaptability to thrive in fast-paced environments, including managing organizational changes.

· A steadfast commitment to confidentiality, transparency, and upholding ethical standards.

Preferred Qualifications

· Certifications: CPA, ACCA, or other equivalent professional credentials.

· Educational Background: Bachelor's degree in Finance, Accounting, or a related field; possession of an MBA or equivalent advanced degree is an added advantage.

• Private Health Insurance
• Work From Home
• Training & Development

At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG (Good Game), UNTIL IT’S GG FOR ALL”. We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes.

Office Management & Compliance

• Serve as the first-level liaison for office management duties, including maintenance, mailing, supplies, equipment, and bills for all APJ entities (MY: on-site; SG & AU: remote).
• [Malaysia Office Only] Ensure compliance with local laws and regulations regarding office operations, health, safety, and labor laws, including council permit applications, fire regulations, etc.
• Organise office procedures to ensure proper health and safety measures are in place.
• Organise and maintain the office in good condition, arranging necessary repairs promptly.

Administrative Support & Coordination

• Coordinate travel arrangements, appointments, meetings, company social events, team gatherings, celebrations, townhalls, and conferences.
• Assist in managing software tools and office systems (e.g., room booking software, inventory management systems).
• Update door security access permissions (Malaysia office) as directed by management.
• Liaise with and manage contract and price negotiations for office vendors, service providers, and facilities management vendors (e.g., cleaning, catering, pest control, security, and maintenance services).
• Raise Purchase Order requests for approval as needed.

Employee & Visitor Support

• Provide general support to visitors, including visiting staff, clients, talent, freelancers, and vendors.
• Assist in onboarding new hires (ensuring they have tools and equipment) and offboarding employees (ensuring the return and deactivation of resources/tools).
• Serve as the first-level liaison for employee queries, redirecting them to the appropriate person or department as needed.
• Actively contribute to fostering a positive office culture by gathering employee feedback and reporting it to management.

Collaboration & Ad Hoc Support

• Assist IT, TV Production, and Logistics departments with office/studio equipment-related matters.
• Provide support to the APJ management team for various ad hoc requests.
• Act as the “eyes and ears” of the leadership team to maintain smooth office operations and address issues proactively.

Required Qualifications 

• 5 Years experience in an office management or facilities role 
• Proficiency both written and spoken in English and Bahasa Malaysia
• Managing offices with a capacity of 50-100 people 
• Proficiency in Google Suite inc Google Sheets 
  

Bonus Qualifications 

• Previous experience remotely managing offices 

JOB OBJECTIVE

To ensure that the solutions offered are tailored to meet the customers’ requirements by working closely with sales team.

JOB RESPONSIBILITIES

• Works closely with the sales team on proposals and pitches for business.
• Attends meetings with Sales Managers and acts as a solution expert.
• Puts together business cases for the sales team to support their proposals.
• Works closely and collaboratively with customers to devise effective solutions.
• Ensures that the company’s solutions can be delivered to the customer’s requirements.
• Works closely with customers to understand and capture requirements.
• Responds to customers following requests for information and proposal requests.
• Presents proposals to customers alongside members of the sales team.
• Provides ongoing support for customers post implementation.
• Produces detailed costings for customers and ensure the contract is profitable.

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description of Client Success Manager

What you will do:

• Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding, launch to ongoing relationship and/or engagement initiatives management, quarterly business reviews and driving business growth through renewals by increasing an account’s annual recurring revenue and in parallel, reduce risk of churn.  
• Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data, providing valuable recommendations, and identifying opportunities for upselling and cross-selling.   
• Demonstrate expert understanding of ThoughtFull’s products, services, and engagement initiatives (including clear demonstration sessions).   
• Develop and deliver activation programs and/or engagement and communications plans at scale (including collaboration with internal teams) to drive education, increase engagement levels and create meaningful quantified impact based on client’s needs.  

• Minimum experience of 3 years in client success, account management, change management or strategic Human Resources in a medium to large organisation (matrix, Software as a Service (SaaS) or management consulting organisation is an added advantage) where you have demonstrated the ability to manage multiple projects/portfolios with either high recognised revenue or large/diverse set of stakeholders.  

• Displays a strong professional conduct, excellent stakeholder management (from rank-and-file to C-suite) and written and verbal communication skills tailored to fit audience.  

• Strong business acumen and detail-oriented with excellent time management skills, i.e., the ability to plan, prioritise, and deliver several initiatives at any given time.  

• Ability to utilise quantitative and qualitative data analysis to derive insights and drive key success metrics such as client engagement and utilisation.  

• Proactive, a fast learner, resourceful with a high regard for discipline and commitment to your work.  

• Continuously thinks of ways to make processes and your (and the team’s) work more efficient and leaner while achieving impact with clients.   

• Comfortable working, navigating and taking ownership in an environment of rapid growth, change and states of flux, and ambiguity.  

• Experience or exposure working with HR professionals (e.g. Talent Management, Benefits & Compensation, Employee Engagement and Culture) is an added advantage. 

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Project Manager (Account Management) 

As our business continues to grow and reach new heights, we are looking for a Senior Project Manager to join us to help us with our next phase as we develop our account management and operations across APAC. You’ll be working with our Business Director when managing and nurturing existing client accounts and relationships, ensuring our commercials are aligned, and building synergies between external clients, our embedded talent and internal business functions: Finance, Operations, Talent Acquisition and HR.

You’ll have trust and empowerment from the management team to move the needle. You’ll help to safeguard and support our business activities and profitability to drive sustainable growth. You’ll get to support strategic business growth and product development conversations and own the implementation of such programmes. If you’re looking for an opportunity to propel your career to new heights by expanding your account management skills and commercial acumen, this is it! 

Role: 

• Develop and maintain strong client relationships and encourage expansion of engagements as we grow our share of wallet within the existing client network.
• Own and project manage the end-to-end client needs, including outreach, proposals, presentations, negotiating deals, managing SOW alignments, budgets, and renewals, ongoing client CRM, account reviews, and navigating a vast variety of enquiries. 
• Become the go-to person and a trusted advisor to our clients and partners with a strong focus on driving results and profitability while building relationships.
• Develop and own compelling proposals and pitch materials by project managing resources and timelines, case studies, and presentations.
• Display the passion and drive of a client portfolio owner, take accountability for obstacles and rectify those as appropriate. 
• Provide intel to support the day-to-day operations of the business unit, including timely updates, reporting and actionable business insights. 
• Support and own strategic and operational business initiatives, including but not limited to business planning, financial and commercial control, client and internal operations.
• Act as a catalyst for customer service and operational excellence across the organisation as aligned with the clients’ and business requirements and priorities. 

You:

• 8+ years of experience in an agency, consultancy or in-house team, well versed with account management, marketing, and strategic creative processes.
• Proven project management abilities with an eye for detail and creativity and experience with creative production processes. 

• Strong in communication with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite.
• ​​Create high-level presentations and be comfortable presenting to senior management. 
• Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
• Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment. 
• Able to manage multiple priorities, projects and deadlines simultaneously.
• Eager to motivate and inspire with high tolerance and appreciation for navigating through ambiguity. 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

The Marketing team in Malaysia will support campaigns and partnerships to grow Visa’s overall brand equity with consumers, such as cardholders and businesses. The Visa Brand Promise is to uplift everyone and everywhere, by being the best way to pay and to be paid. With this goal in mind, we strive to ensure that the brand shows up in a meaningful way at the relevant occasions to bring across this narrative to our partners and customers.

The individual will report to the Head of Marketing, Malaysia and will be part of the Malaysia Country Team as well as part of the SMT (Singapore, Malaysia, and Thailand) cluster.

What a Marketing Manager does at Visa:

The individual will bring in marketing experiences to activate and deliver strategic and tactical marketing value to our key clients (Banks, Merchants, FinTech, and Government) by actively promoting VISA’s Marketing Value Added Services and Solutions. Working closely with his/her manager, regional Marketing teams, the Business Development team as well as Visa’s Consulting teams, the Manager will support and deliver unique solutions to drive growth for Visa and our clients.

Key Responsibilities include:

• Drive marketing engagements for key clients and partners by developing and executing client marketing strategies, plans, and initiatives. This includes the full lifecycle of marketing campaigns from planning to execution.

• Develop and nurture client partnerships to generate new revenue streams by providing comprehensive Marketing Value Added Services (VAS). These services encompass marketing insight, strategy, creative services, execution, and consulting.

• Identify client needs through detailed analysis and develop tailored plans of action. Negotiate pricing and scope with clients, followed by the necessary contracting and documentation. Collaborate with internal teams and agencies to implement effective solutions. Ensure progress by meeting objectives and maintaining high levels of customer satisfaction and retention.

• Work extensively with local country cross-functional teams (i.e. Business Development, Account Leads, Product, Visa Consulting and Analytics), as well as AP client marketing team, to support Marketing VAS engagement, project planning & development as well as execution.

• Manage and report the revenue pipeline, project status, successes and challenges related to Marketing VAS.

• Oversee all administrative deliverables related to client marketing project management and VAS including but not limited to marketing approvals, procurement processes, contract management and VIK process management in full compliance with Visa’s policy and process.

• Ensure timely executions and deliverables from agencies and vendors as well as proper documentation and paperwork across the whole project lifecycle.

• Open communication between partners and vendors to ensure that work is execution and implemented accurately.

Why this is important to Visa

Successfully handling this position will allow Visa to meaningfully support our clients and partners to excel in their marketing initiatives, hence, directly driving our common interest in stabilizing and growing clients’ and Visa’s businesses. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

To continue StashAway’s tradition of serving client needs, we are searching for a Lead Product Manager to push innovation and create seamless experiences for our clients. We need somebody that breathes building great user experiences, is capable of deep diving in technical topics, and exhibits the capability to dive into the complex domain of wealth management with the intention of pushing this industry forward in order to benefit customers across regions.

Responsibilities

• Establishing and driving mid to long term priorities aligned to company strategic initiatives across different squads
• Become the owner and “go to” person for our seamless investor experience initiatives across departments. Responsible for ensuring cross functional teams are aligned on prioritisation and are working in sync with each other to achieve company goals
• Pushing the way we innovate solutions for client needs, particularly around key experiences related to account management, payments and information search
• Ideate, analyse and prepare well-formed product development requirements for squad team members and lead the implementation process across major initiatives
• Coach and/or manage more junior product managers

• You are a collaborative, transparent, and critical thinker by nature. You enjoy the challenge of multi-domain topics and can manage yourself with a cool head when things get tricky

• Whilst we are not married to a number, in our experience for the Lead Product Manager role, we have found profiles with experiences above 7 years to be more suitable
• You are an excellent communicator with technical and non-technical audiences and are able to give and receive direct and open feedback. Comfortable speaking to a range of seniority levels
• You have appetite for innovation and are comfortable exploring new technologies and how they might be used to exceed customer expectations
• You are comfortable dealing with varying degrees of uncertainty, and breaking things down into a manner that allows you to lead others to define the most important outcomes and how to achieve them effectively
• You are passionate about investing
• You have experience coaching or managing Product Managers
• Not a 100% requirement, but ideally experience working in a Fintech environment such as brokerage, payments, investment management

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

Are you ready to make a transformative impact in the SME financing space? We’re looking for a Digital Acquisition Manager who will lead and innovate our acquisition strategies with passion and determination. This role is pivotal for driving exponential growth and expanding our portfolio. You'll have the opportunity to develop and execute high-impact strategies, build and scale dynamic partnerships, and harness data to drive informed decisions. If you thrive on experimentation and innovation, and have a proven track record in digital acquisition, we want you on our team.

What you will do:

1. Develop and Execute Growth Strategies:

• Lead Acquisition Channels: Lead and innovate acquisition strategies across various acquisition channels, including user referrals, affiliate marketing, community engagement, and partnerships.
• Market Analysis: Dive deep into market trends and competitive landscapes to inform strategy and seize growth opportunities.
• Go-To-Market Execution: Develop and spearhead go-to-market plans with internal and external stakeholders to ensure stellar implementation.

2. Partnership and Relationship Management:

• Strategic Partnerships: Identify, engage, and forge powerful partnerships to amplify our acquisition efforts.
• Relationship Building: Foster and fortify relationships with key partners, ensuring long-term collaboration and mutual success.
• Channel Development: Innovate and expand acquisition channels to effectively reach and engage new users.

3. Performance Monitoring and Product Enhancement:

• Data-Driven Insights: Monitor and analyze performance metrics to evaluate and enhance the effectiveness of acquisition strategies.
• Continuous Improvement: Leverage data and feedback to continuously refine and elevate our product offerings and user experiences.
• Project Leadership: Lead projects from inception to execution, ensuring they align with and propel our strategic goals.

What we are looking for:

• Strategic Visionary: See the big picture and drive transformative, long-term strategic initiatives.
• Data-Driven Decision Maker: Harness data to inform decisions, optimize strategies, and achieve excellence.
• Innovative Thinker: Passionate about experimenting with new ideas and approaches, and learning from every outcome.
• Collaborative Partner: Excel in working with diverse stakeholders and building lasting, impactful partnerships.
• Resilient Performer: Thrive in high-pressure environments, turning failure into meaningful lessons for growth.

What will you gain from the role:

• Impactful Work: Engage in projects that significantly uplift and empower SMEs across Southeast Asia.
• Empowering Culture: Be part of a team that champions creativity, innovation, and a safe, motivating work environment.
• Results-Oriented: We celebrate smart, effective work and focus on achieving impactful outcomes.
• Career Advancement: Enjoy abundant opportunities for continuous professional growth and career progression.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

RESPONSIBILITIES OF THE JOB

• Recruitment
• Advertising, sourcing, screening according to the business requirements and candidates’ suitability. Primarily first interview for Assistant Managers and Managers. Other positions only in the absence of Sen. Executive HR.
• PI Test and placement of potential candidates Primary for first interview for Assistant Managers and Managers.
• Reference check – 2 per selected candidates.
• Ensure proper HR documentation for new recruits, Offer Letters, confirmations acknowledgement and employment bond are completed in a timely manner.
• Preparing pre-employment medical check-up letter.
• Preparing salary structure for approval, information on new joiner respective department for email address, laptop, access card and parking card.
• Closing SLA within 60 days from recruitment process commencement.
• Ensure all HR correspondence are completed timely ie. Confirmation, Probation Extension, etc. (Assistant Managers and Managers).
• Ensure personal files (Assistant Managers and Managers) are accurately maintained and updated on a regular basis.
• Onboarding 1 (AM, M, SM).
• Analyze all received Training Requests before processing.  Follow through all L&D activities as previously planned in accordance to approved budget.
• Complete all Employee Engagement activities as planned for each calendar year in accordance to the approved budget. Advisory role for committees organizing events under Staff Welfare budget.
• Ensure that IR related matters i.e. disciplinary, counselling, misconduct investigation and grievances handling as per the guidelines and policies and are completed within 72 hours. Prepare a chronological report when necessary.
• Insurance claims processing and yearly renewal – monitor that this is done in a timely matter. 
• Ensure proper HR documentation for new recruits, confirmations acknowledgement, training and employment bond are completed in a timely manner.
• Oversee Staff Welfare i.e. Uniforms, Health Metrics, EE etc are executed by your respective downlines in accordance to schedule and plan.
• Oversee vendor sourcing and negotiations – Liaise with Procurement Executive as and when a system tool, EE, Appliance or activity requires to be ordered.
• Ensure all HR & Admin team members file documents weekly.
• Organize and conduct briefing for PEDP.
• Organize and conduct briefing yearly CoC Briefing to all co-workers.
• Schedule Duty Manager every 4 months cycle.
• Yearly review of all HR & Admin SOPs.
• Ensure Team always keeps their Workstation and department tidy.
• Daily-HR related administration works and as and when tasked.

Job Summary:

To be able to manage the direction, coordination, implementation, executive, control and completion of the project while remaining aligned with the strategy, commitments and goals.

Job Responsibilities:

•Perform the work to define and mature the project scope, develop the project management plan, and identify and schedule the project activities. 

•Perform the work to authorize a new project and define its scope.

•Perform the work in the project management plan to accomplish the project objectives under the project scope statement / Statement of Work (SOW).

•Perform the work to compare actual performance with planned performance, to analyze variances, to assess trends to effect process toward effective resolution.

•Ensure team delivers the project on time and do consistent timely reminders with client team and internal team

•Perform the work to formally terminate a project and transfer the completed product to operations

•Ensure effective leadership is implemented when managing a team or project team

•Manage project within budget, allocate project resources

•Conduct risk management

•Perform related duties as assigned

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and growing fast in Indonesia and Malaysia, and other SEA countries, we are looking for Media Sales Manager to be a part of this growth story.

As the Sales Manager, you will be responsible for building strong and lasting relationships with media agencies in Malaysia. He/She must have proven track records handling or working for media agencies.

Your role:

• You must have extensive network of agency contacts and years of account servicing or sales experience working for/with agencies
• Promote Supermom solutions to agencies and train agencies in adopting SuperMom solutions
• Conducts regular meetings with agencies to engage in full and frank discussion of client problems, opportunities, and work in progress.
• Reviews clients’ advertising plans with the Business Unit Head and Account Manager.
• Reviews fulfillments done by account servicing team to ensure the strategy and objectives are met prior to submission to the client.
• Reviews annual projections of client gross income and personnel needs.
• Ensures a high level of agency performance on behalf of clients assigned.
• Periodically reviews account profitability to ascertain that a reasonable profit is being earned from the work done for each client.
• Proactively recommend strategies to Supermom top management to better engage and grow revenue from media agencies
• Proactively develop and execute strategies to enhance revenue by a min of 2x yearly

• At least 5+ years of media agency experience
• Extensive networks and contacts in the media agency industry
• Able to network and entertain clients to build relationships
• Excellent sales and negotiation skills with acute business sense
• Entrepreneurial with excellent communication skills and the ability to work calmly under pressure
• Good understanding of how agencies measure performance with relevant KPIs
• Good understanding of how agencies evaluate vendors and partners

• Robust compensation package: Base-plus-commissions
• Esop opportunity in a start up environment
• Bonus plans based on individual, team and/or campaign deliveries
• Work hard, play hard office culture led by a diverse and inclusive workforce

Position Type :

Type Of Hire :

Education Desired :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About the job
You will work together with your colleagues in the IKEA Food management team; lead and manage the kitchen production team to fulfil the purpose of our function by building business and people together. You strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our guests a good reason to return again and again. 

You take ownership for ensuring food safety in all parts of the store and train others as appropriate. You lead and manage co-workers so that we provide irresistible food offers of good taste and quality served in a safe and efficient way.

You will together work with IKEA Food team ensuring the full potential of IKEA Food is realised and the following 10 tasks are fulfilled:
1. Attract visitors to the IKEA store
2. Offer a range that appeal to the many people on the market
3. Strengthen the low-price profile of the IKEA store
4. Strengthen the quality perception of the IKEA store
5. Contribute to a day out for the whole family
6. Strengthen the Swedish profile of the IKEA store
7. Build trust for the IKEA store among customers, co-workers and suppliers
8. Ensure that IKEA co-workers get a good meal for a low price
9. Serve the many store visitors
10. Be efficient and generate a reasonable profit

About the job
My areas of responsibility is the IKEA Restaurant sales areas, guest areas (including the co-worker restaurant), dish washing facility. I work together with my team and other colleagues in the IKEA Food management team from where I lead and manage my area to fulfil the purpose of our function by building business and people together. I strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our guests a good reason to return again and again.

Your assignment

• I lead by example and am a good ambassador for the IKEA store in all contact with our guests, and I give them a good reason to return again and again.
• I empower and encourage my team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
• Together with my colleagues and manager I contribute actively in the development and implementation of a clear IKEA Food action plan for my store using the store business plan and country business plan.
• I work to maximise commerciality in order to grow sales as well as the conversion rate and average cheque. By doing this I increase profitability according to the goals in my area.
• I work actively to make the IKEA store successful and high performing, today and tomorrow.
• I take an active role in the IKEA Food management team and work cross-functionally utilizing the competence of my colleagues in other parts of the store as well as other IKEA stores in my country.
• I develop and share good ideas and implement best-practice solutions.

RESPONSIBILITIES OF THE JOB

• To develop marketing strategies and overall Marcom plan with the consideration of partners, anchors, tenants while efficiently utilising the approved budget to achieve the following Marketing Objectives:-
• To reinforce brand identity and positioning with ATL, BTL and TTL strategies
• To maintain strong market presence with increased Brand Awareness
• To draw Shopper Footfall
• To encourage Retail Sales
• To highlight Retailers
• To establish and maintain good network of contacts with tenants, government agencies, and tourism related bodies, charity/volunteer organizations, corporate organizations, etc for joint promotional and sponsorship opportunities and improve brand perception.
• Budgeting and forecasting operational expenditure & capital expenditure for Marcom.
• Enhancing the Customer Journey Mapping through events, decorations, wayfinding and shopper engagement experiences.
• Enhancing the Customer Experience through digital with content creation and curation via Digital and Social Media.
• Communicate to intra department as well as internal department for communication of relevant activities, so they can effectively use such information for their purpose.
• Effectively engage with other functional teams meanwhile developing business analysis and complex problem-solving skills.
• Drive marketing direction with marketing team competence effectively grow the business with regional support.
• To manage the PR aspect of a possible crisis.

About you

You have extensive experience in the design and development of distributed, highly transactional systems. You understand and respect quality practices and do everything in your power to ensure NFR’s are met throughout the SDLC. You take ownership of the overall health of platforms, actively driving monitoring & improvements in platform health, including stability, availability, testability and performance.

You demand autonomy, and offer it to your team, who you are passionate about mentoring and growing into a high performing software development powerhouse. You are comfortable and confident in coordinating engineering resources across multiple concurrent projects, driving the delivery of key Engineering initiatives, and engaging and communicating with key stakeholders within and external to the business,

You have business acumen, understand the role Engineering and Product takes in evolving Asia Pacific's leading recurring payments and subscription billing, and are ready to lead a growing Engineering team in enhancing and evolving our Platform to maintain and increase our incredible rate of growth.

You’re a star on the rise who is looking for the opportunity to join a FinTech company in a really exciting period of growth, and work directly with the CTO to propel our Engineers and our Product into the next phase of evolution.

Main Responsibilities  

• You own the overall health of our applications, and maintain our best-in-class product, a Java based micro-services architecture hosted on AWS.  
• You own the observability of our application stack, making sure that we have the right level of observability, including SLOs.
• You are accountable for identifying, planning for and remediating architectural and scalability challenges, and other elements of technical debt.
• You will work closely with key stakeholders and the CTO to ensure that key Engineering initiatives are delivered to expectation
• You will mentor and coach several engineering teams, fostering a culture of continuous improvement and ownership of production-ready code.
• You will hire and retain the best talent possible within the Engineering team
• You will manage our portfolio of development related tools and processes, including evaluating and recommending new tools and processes

Our Technical Environment  

As the Engineering Manager you aren’t expected to be hands-on, but you are expected to have a solid technical background, and be able to understand, direct and lead the Engineering team when it comes to our technical stack.

Here’s a high-level view of how we work:

• Our next generation payments platform has been developed using Java – specifically leveraging the Spring Boot framework
• Our infrastructure is hosted on AWS; using a mixture of containerization (Fargate) and vanilla EC2 – we're also open to exploring Kubernetes
• Our systems are secure and highly available – we have implemented passive and active monitoring and incident escalation using a combination of Datadog, CloudWatch Logs and Metrics, Postman, and Pagerduty
• We utilise GraphQL (leveraging Apollo and Hasura) to open up our rich data model to internal and external stakeholders
• We develop frontend systems using the Vue and Ionic frameworks
• We aggregate and analyze logs from all of our systems via the ELK stack
• Our operating system of choice is CentOS and our DevSecOps team is fanatical about security, monitoring, and patch management
• Our infrastructure is immutable and managed using IaC principles via Terraform
• We leverage build automation (specifically CircleCI), and we’re working toward continuous deployment across all environments
• We take advantage of AWS services to meet our various technology requirements:
• PostgreSQL (Aurora) clusters are managed via RDS
• Redis clusters are managed via ElastiCache
• KMS provides managed security services
• AWS Lambda and API Gateway support our serverless infrastructure; DynamoDB is also an important part of our stack
• We utilise highly durable messaging technologies such as SQS, Kinesis, and AWS EventBridge

• Bachelor’s Degree in Computer Science, Software Engineering or relevant Information technology industry experience. 
• Solid grasp of computer science fundamentals, specifically data structures and algorithms. 
• 10+ years industry experience with an in-depth understanding of distributed systems, 3+ years experience as an Engineering Manager or in Technical Management roles.
• Experience working in complex system architectures, operations and support structures
• Experience working with AWS (preferred) or Azure/GCP
• Strong working experience with :

*Java

*Spring Boot

*RabbitMQ or similar AMQ

*Event Driven Architecture

*Postgres or similar

• Good understanding of security best practices in the context of web applications 
• Good understanding of internetworking concepts and protocols 
• Strong knowledge of a modern software development lifecycle management methodology, such as SCRUM
• Working knowledge of HTML5, CSS3, and JavaScript 
• Working knowledge of SQL 
• Ability to lead, coach and mentor to get the best out of your team

• Competitive salary package & performance bonus
• Gym subsidies 
• Casual dress code 

• Flexible working arrangements  (including work from home and remote) 
• Generous number of Annual Leaves
• Extensive medical coverage (including dental & optical)
• Delicious office snacks 
• Guidance and mentoring from leaders within the business 
• Dynamic, positive work environment 
• Fantastic team culture  

Your Career

As a member of the Palo Alto Networks Channels team, you will be responsible for delivering our initial customers and growing the territory. You will be responsible for managing your territory to deliver above quota sales performance. Palo Alto Networks has chosen to go to market with Security Focused Channel partners; you will be responsible for identifying and signing appropriate channel partners.

Your Impact

• Manage sizable Enterprise & Commercial business in Malaysia
• Must have experience handling partners in Malaysia
• Understands the power of channels and has strong channel CXO level relationships with both T2 partners and Distributors
• Experience in both direct and  channel sales a plus
• Territory business planning and execution - understands and has executed partner programs and incentives
• Technology orientation and can articulate well at CXO levels
• Proficiency in driving growth through the process - By leveraging Partner Account Planning, marketing, channels, etc.
• Strong exposure in working with Inside sales team and is seen as a territory leader
• Great communication and presentation skills
• Proven track record by exceeding business quotas regularly for the last 2+ years
• Achieved recognition such as Chairman’s Club, Best Sales Leader, Best Account Manager 

You will be part of

a team executing a public education campaign for a global pharmaceutical company and focused on managing the social media community responses around the campaign communications.

Roles and Responsibilities

[Community Management]

• Track and monitor posts by KOC moms in Facebook groups
• Respond to comments and questions according to a pre-approved FAQ guideline document
• Find opportunities to engage in positive conversation around the campaign topic

Community Management Periods:

• Weekdays: 9am to 7pm with regular check-ins onto the FB groups Weekends: 2-4x check-ins to the FB groups

[Daily Reporting]

• To provide a daily email report on the volume of conversations and a general breakdown of the type of engagement received on the posts
• · To provide a weekly summary report on the volume of conversations and general breakdown of the type of engagement received on the posts

[Adverse Event Reporting]

• In the event of an adverse event, to do the necessary reporting on the stipulated platform
• Training will be provided for managing an adverse event