Total 80 Customer Service job vacancies in Kuala Lumpur City Centre

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

• Overseeing the day-to-day operations of an office, ensuring smooth functionality by managing administrative tasks like answering phones, scheduling meetings, managing correspondence, maintaining office supplies, coordinating events, and providing support to staff and management.
• Greet visitors and clients upon arrival.
• Maintain a clean, organized, and welcoming front desk area.
• Attend to employee queries and perform ad-hoc activities and duties as assigned.
• Ensure sufficient office supplies including paper, dispenser water, fresh milk, pantry, and stationery supplies.
• Prepare and do maintenance on access cards, lockers, and walkabout.
• Oversee day to day operations of facilities
• Administer employee welfare and benefits. (Bereavement token & Newborn gift)
• Responsible for all repairs and maintenance in the office and operation facilities (internet, printer, server, electricity, water, and office) are safe and functioning well.
• Liaise with building management for any upcoming memo / issue in the building and deliver massage into the staff.
• Attend vendor and manage movement of guests and be responsible for work permits for all the respective vendors and according to work schedule.

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. 

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

About the team

The team is responsible for providing practical decision support solutions to address business objectives in the areas of risk prevention and fraud detection. We offer state-of-the-art software solutions and provide comprehensive client support using our expertise and flexible, client-focused approach.

The role

Works closely with and under the guidance of the Engineering Manager.  Primarily, the role will be responsible to provide technical support for production incidents and customer deployments Secondarily, and time allowing, the role will deliver product enhancements and improvements.

You will analyse and build a deep technical understanding of GBG’s Fraud products.  With this knowledge, you will provide on call support, support for deployments/installations, investigate and resolve incidents as well as contribute to product development.  

What you will do

As a member of the NextGen technology team in Kuala Lumpur, acquire knowledge and technical capability to support customer installations of the Fraud platforms and products.

Specifically:

• Form part of the 24/7 on-call support roster
• Support scheduled customer deployments and installation
• Prepare deployment check lists
• Smoke test deployments before handing over to the customer
• Review the deployment package before sending it to the customer
• Investigate and where possible, resolve incidents and problems

In addition, and time allowing, the Software Engineer (Support) will contribute to product development.

Specifically:

• Deliver features in line with the overall technical and product strategy
• Deliver product enhancements according to the requirements and take part in new developments
• Design, code, automate, and refactor code, programs, scripts, and other software services
• Diagnose, troubleshoot, and provide solutions to problems with newly developed software
• Participate in iterative Agile approaches to software development, including the full process from concept to deployment

What are we looking for

Technical Skills

• Experience supporting cloud based, Java platforms
• Sound knowledge and experience of Java
• Handson experience with RDBMS such as PostgreSQL database applications (database design would be an advantage)
• Experience with No SQL database technology such as Redis (preferred) or data analytic database such as Druid is strong added advantage
• Exposure to and knowledge of open-source technologies and solutions such as Kafka, Flink or Akka, Spark, Prometheus, Graffana etc
• Knowledge of Lambda and real time streaming processing architecture
• CI/CD, cloud and containers knowledge (Terraform, Kubernetes, Dockers, Helm Chart etc.) would be an advantage
• Experience with Angular, graph databases such as Janus or Neo4j algorithms and UX/UI design principles would also be advantageous

Interpersonal Skills

• Strong interest in solving problems
• Customer service / support attitude
• Willing and able to learn new skills and technologies according to business needs and industry demands
• Good oral and written communication skills with excellent attention to detail
• A strong professional, patient, and flexible attitude
• Ability to interpret and translate customers’ needs to be able to resolve issues in a timely manner
• Encourage a culture of innovation focused on adding value
• Strong team player and a willingness to contribute positively to the team’s success
• Proven ability to prioritise and to work independently
• A focus on thorough software testing, resulting in a high-quality product

Behaviours we'd like to see

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. 

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

The team

The team is responsible for providing practical decision support solutions to address business objectives in the areas of risk prevention and fraud detection. We offer state-of-the-art software solutions and provide comprehensive client support using our expertise and flexible, client-focused approach.

The role

Works closely with and under the guidance of the Software Engineering Manager, the role will be responsible to deliver product enhancements, improvements as well as addressing issues.

You will involve in analysing and building a technical understanding of GBG Fraud products. A key part of the role will be ensuring our projects are delivered to high standards of innovation, quality, and excellence as well as on time and budget.

What you will do

As part of an Agile development team:

• Be part of next gen product teams here in Kuala Lumpur, build up knowledge and technical capability to deliver features in line with the overall technical and product strategy.
• Deliver product enhancements according to the requirements and take part in new developments.
• Design, Code, Automate, and refactor codes, programs, scripts, and other software services.
• Diagnose, troubleshoot, and provide solutions to problems with newly developed software.
• Work with the Software Engineering Manager, Product Owner, and Scrum Team to build the technology design to deliver new features or enhancements which will include writing detailed technical requirements, user story planning and so on.
• Participate in iterative Agile approaches to software development, including the full process from concept to deployment.
• In time, form part of an on-call support roster.

What we're looking for

Technical Skills

• Sound knowledge and experience with Java and worked within Sping Boot Framework
• Handson experience with RDBMS such as PostgreSQL Database applications (Database design would be an advantage).
• Experience with No SQL Database technology such as Redis (preferred) or Data Analytic Database such as Druid is strong added advantage.
• Knowledge of Lambda and real time streaming processing architecture.
• CI/CD, cloud and containers knowledge (Terraform, Kubernetes, Dockers, HelmChart and etc.) would be an advantage.
• Some Experience with Angular or other UI framework would be beneficial

Interpersonal Skills

• Willing and able to learn new skills and technologies according to business needs and industry demands.
• Good oral and written communication skills with exceptional attention to detail.
• A strong professional, patient, and flexible attitude.
• Ability to interpret and translate customers’ needs to be able to resolve issues in a timely manner.
• Encourage a culture of innovation focused on adding value.
• Able to work as part of a team and contribute positively to team’s success.
• Proven ability to prioritise and to work independently, managing one’s own workload.
• A focus on thorough software testing, resulting in a high-quality product.

Behaviours we'd like to see

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

What you will do:

• To assist in providing troubleshooting assistance for customer orders, account statuses and relevant problems.
• To assist in Managing sales tracking tools and report on important information.
• To stay up to date with new product and feature launches and ensure sales team is on board.
• To liaise with account managers to develop specific sales strategies.
• To assist in developing and monitoring performance indicators.
• To compile and check company/business registration/relevant documents.
• To record/update internal systems for any financing application.
• To prepare financing agreements and relevant finance document.
• To perform any other duties and responsibilities assigned from time to time.

What we are looking for:

• Currently pursuing a diploma or degree in Business, Marketing, Communications, or any related field.
• Strong verbal and written communication skills in English and Mandarin, Bahasa Malaysia is a plus.
• Proficiency in Microsoft Office (Word, Excel are preferred).
• Comfortable with digital communication tools.
• Positive attitude and eagerness to learn.
• Results-oriented with a proactive mindset.
• A team player with a collaborative approach.
• Resilience and perseverance in handling rejections or challenges.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

As a Customer Success Senior Specialist, our consultants:

• Establish themselves as strategic partners to our local and regional clients.
• Act as internal and external innovation agents, driving change for quicker adaptation to evolving market needs.
• Serve as market experts, with deep knowledge of the industry, products, channels, and more.

In this role, you will:

• Understand and work with POS-related data with the client (gfknewron market, possibly also predict and/or consumer) and is the central point of contact
• Ensure effective and efficient client training and onboarding of new customers.
• Educate customers about the most relevant features/functionalities for their specific business needs.
• Drive adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals
• Drive regular gfknewron usage with stakeholders in the client organization
• Is a market expert for the handled category / industry segment
• Deliver insightful high-level presentations and actionable recommendations to our clients
• Coordinate client services locally (and regionally)
• Co-identify leads for cross sell and upsell opportunities with the client
• Help to improve renewal rate by demonstrating clear business outcome and value                                                                                                                   

Internal

• Certified CSM (minimum gfknewron market) and knows the POS proposition in detail
• Build solid market and deep POS knowledge
• Ensure to be updated on relevant knowledge and has deep understanding of platform offerings
• Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborate with account management at the pre-sales and renewal stages, co-identifies sales leads
• Collaborate with other business unit teams to identify opportunities for strategic assignments

Image Creation and Management: Develop, deploy, and maintain standardized Windows 10/11 images for endpoint devices across the organization, ensuring optimal performance and stability.

OS Deployment: Configure, troubleshoot, update, and maintain global OS Deployment variants on SCCM.

Security Compliance: Ensure that all Windows endpoint devices comply with company security policies and standards, conducting regular audits and updates, as necessary.

Technical Support: Provide expert technical assistance for Windows endpoint devices, including desktops, laptops, and other devices. Troubleshoot and resolve software and hardware issues to maintain system reliability.

Project Coordination: Coordinator of the Windows 11 migration project, tracking progress of timelines, gathering of information, issues tracking, and risk mitigation to ensure a smooth transition.

Collaboration: Work closely with IT teams, partners, and other business departments to ensure project and operational objectives are met.

Issue Resolution: Provide ongoing technical support during and after the migration, addressing and resolving any issues related to the transition, including deployment failures, application problems, and performance concerns.

Documentation: Create and maintain detailed documentation for support procedures, configuration settings, and troubleshooting steps to ensure consistency and support efficiency.

Cross-Functional Coordination: Collaborate with IT teams involved in patch management, security, and regional deskside support to ensure a seamless migration experience.

OS Expertise: Extensive experience in troubleshooting and supporting Windows 10/11 operating systems.

Image Creation and Deployment: Experience creating, maintaining, and deploying OS Images in a large enterprise environment.

Endpoint Management: Proficiency with endpoint management tools such as Microsoft SCCM, MDT, Intune, or similar.

Security Practices: Strong knowledge of endpoint security best practices and implementation.

Technical Understanding: In-depth understanding of Active Directory, Group Policies, Networking, and Endpoint Security.

Scripting and Tools: Experience with PowerShell, command-line scripts, and SysInternals tools.

Desired Soft Skills:

Problem-Solving: Exceptional problem-solving skills with a keen attention to detail and the ability to resolve complex issues effectively.

Communication: Strong communication skills with the capability to work independently as well as collaboratively within a team environment.

Adaptability: Ability to adapt to changing priorities and manage multiple tasks efficiently.

WHAT YOU WILL OWN:

● Ensure the highest quality of customer service to vendors

● Process orders and manage relationships with hundreds of restaurants

● Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses

● Ensure that processes are followed and bring in new ideas for improvements

● Constantly work towards improving customer experience

● Handle customers’ and vendors’ requests, as well as external communication with them

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

1. Candidates have at least an SPM or Diploma certificate

2. At least 1 - 2 years of working experience in the customer service field are preferable

3. Fresh graduates are welcome to apply

4. Required language (s): English & Malay, Mandarin OR Cantonese

5. Able to work in a fast-paced, high-intensity work environment

6. Flexible and able to adapt to fast changes

7. Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays)

8. Preferably with strong computer navigation skills and PC knowledge with typing speed of 25 WPM

9. Able to join 20 days of training

We are seeking an experienced Salesforce Developer to join our team. The Salesforce Developer will be responsible for the design, development, testing, and implementation of custom solutions on the Salesforce platform.

Key Responsibilities:

• Design, develop, test, and deploy custom solutions on the Salesforce platform using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
• Collaborate with business analysts and stakeholders to gather and translate business requirements into technical specifications.
• Implement Salesforce solutions for custom applications, process automation, workflows, reports, and dashboards.
• Integrate Salesforce with other third-party systems and platforms using APIs and other integration tools.
• Provide ongoing maintenance, support, and enhancements of existing Salesforce solutions.
• Conduct code reviews and ensure adherence to best practices, coding standards, and performance optimization.
• Create and maintain technical documentation for custom solutions and integrations.
• Troubleshoot and resolve issues related to Salesforce configurations, custom development, and integrations.
• Stay updated with the latest Salesforce releases, features, and best practices, and proactively suggest improvements.

About Ezypay

Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments.

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding.

Over the last few years, we have put significant effort into our next generation cloud subscription billing platform. This is a core strategic focus and we continue to actively develop and grow this platform.

Main Responsibilities

As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

Requirements

• Minimum 1 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
• Proficiency in English is a must (both written and spoken)

• Ability to support a variety of start times (shifts can range from 4 am to 5 pm)

• Advanced English communication skills (written and spoken)

• Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills

• Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)

• Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.

• A true team player that really cares about their peers.

• Generous salary package
• Casual dress code
• Delicious office snacks
• Dynamic, positive work environment
• Fantastic team culture
• Guidance and mentoring from leaders within the business
• Flexible working environment (work from home & remote working options)
• Gym subsidies

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We are looking for a customer centric individual who has a knack of continuous improvement for our dynamic and lean CX team. Our ideal teammate should be good at engaging leads in our conversion funnel, mainly focusing on converting leads to potential investors throughout the customer journey. And you should enjoy working in a fast-paced start-up environment.

What you will do:

• Delivering a best in class customer experience in person and via our omni-channel support.
• Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• On-boarding customers by processing their applications and performing KYC checks.
• Perform any day-to-day operational tasks under CX team’s portfolio.
• Implement and improve customer engagement strategies necessary to convert leads.
• Taking ownership of customer success metrics, from a company to a personal level.
• Demonstrating strong personal values and a commitment that is in line with our mission and company values.

What we are looking for:

• Able to work full-time for 6 months
• Have 1 - 2 years experience in Customer Experience or Customer Support.
• Fresh grad is welcomed to apply as well!
• Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage.
• Experience in both handling customers’ inquiries and operation will be an added advantage.
• Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.
• Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.
• Professional phone and email etiquette.
• You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
• Having experience in the financial services or fintech industries will be an advantage.

What it is in for you:

• Explore and contribute to continuous improvement projects.
• Solve problems and challenge the status quo in our daily tasks.
• Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems.
• Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

We are looking for a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support to all our users across the Asia Pacific region.

Responsibilities will include:

• Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
• Support of the IT environment, including servers, systems, networks, and other devices
• To assist on various projects and upgrades to meet Turner & Townsend’s goals
• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructure and all associated peripherals
• Manage asset database, and control software register
• Build positive working relationships with the business.
• Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD (Entra), MS Windows 10\11, MS 365 including Exchange online, Office, Endpoint manager, Intune, etc.
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities).

Please note that this is an office based role with limited remote working capabilities.

We are seeking an experienced PMO Manager to be responsible for overseeing the successful planning, execution, and closure of the project portfolio across the Digital Customer Centricity team for Asia Pacific. The PMO Manager ensures projects are delivered on time, within scope, and within budget. This role will be part of APAC's Digital Customer Centricity & Regional Business IT team.

Key Responsibilities:

• Portfolio Management: Manage and track the regional organization’s portfolio of projects, ensuring alignment with company goals and strategic initiatives.
• Project Governance: Establish and maintain project governance standards and methodologies to ensure consistency and transparency across all projects. Enable the team manager to have a single-source-of-truth where to find everything about the current status of the ongoing projects (stage, tasks, stakeholders, documentation, etc.)
• Project Planning: Develop detailed project plans, including resource allocation, timelines, and risk management strategies.
• Stakeholder Management: Facilitate communication between stakeholders, project teams, and senior leadership to ensure expectations and requirements are aligned.
• Performance Monitoring: Develop and maintain project performance metrics and KPIs to track project progress, identify risks, and ensure projects stay on track.
• Risk and Issue Management: Identify, evaluate, and mitigate project risks and issues, ensuring appropriate escalation when necessary.
• Reporting: Provide regular status updates and reports to management, highlighting key achievements, risks, and areas requiring attention.
• Process Improvement: Continuously evaluate and improve project management processes and tools to increase efficiency and effectiveness.
• Budget Management: Ensure project budgets are well-managed, costs are tracked, and deviations are addressed promptly.

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues with Air-conditioning.
• Work with various departments or stakeholders to ensure the Aircon is delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

• Respond to client's issue and enquiries promptly through phone call, email, chat, and internal software
• Introduce and demonstrate the system to customers such as account registration, job posting and etc
• Responsible to escalate clients' issues to the sales team.
• Support the Account Manager by continuously showcasing positive & professional work attitude
   

As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction. 

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.  

Responsibilities and Duties

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
• Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
• Provide web-based training to user groups to support organisational adoption
• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
• Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Maintain current functional and technical knowledge of Dynatrace products and services
• Help to document best practices in developing and using Dynatrace
• Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
• Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

About the Role: 

The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office, and within the limits of the established hotel policies and procedures, who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction. 

Duties and Responsibilities: 

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments,

Jr. Customer Service Associate (Mandarin Speaking) Greater China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non-Malaysian
• Relocation Benefits *for Non-Malaysian

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

Manage the shared service team for fixed assets, inter-company transactions and  purchases process and assist on linking to accounts receivable and accounts payable in the APAC region. Convert more countries to share service model. Set up system and policies for the shared service centre. Be a team player to work within finance dept. and across depts & countries with key ties alongside local liaison person.

• Ensure Intercompany transactions are processed accurately and efficiently
• Work with the business to ensure new intercompany charges are correctly allocated to various regions based upon agreed rules.
• Provide support to the Commercial Finance team in intercompany budgeting and commentary on results
• Ensure accounts payable process is as per accounting policy
• Ensure the overall integrity of AP function across the group.
• Drive high performance in the AP team through managing and coaching the team and providing quality feedback. Provides clear direction and leadership creating a highly engaged team.
• Focus on process improvement practices to drive system, operational efficiencies and process enhancement in the AP area.
• Assist in the development and implementation of new procedures and features to enhance the workflow of the department
• Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy.
• Maintain fixed assets register including monthly data entry, running depreciation reports and monthly and annual reporting of expenditure by category
• Review PPE and Software impairment on a quarterly basis and ensure proper sign-off for any asset impairment
• Lead a high performing team. Drives high performance in the team through managing and coaching the team and providing quality feedback
• Ensures compliance with Isentia policies andstandards, and ensures compliance with all local statutory requirements.

• Education: Bachelor of Commerce, majoring in Accounting & Finance
• Technical Skills: Microsoft office : Word, Excel, Powerpoint, Google suite, Accounting system - NetSuite, NAVISION
• Experience: 10 years plus finance & accounting experience and minimum 3 years experience in a finance shared services manager position.
• Personal Qualities: Attention to detail. Ability to work under pressure and to deadlines. Ability to lead a small high performing team. Ability to challenge the current process and make improvements.
• Communication & Language: Strong communication skills and organisational ability. Excellent written and verbal English.
• Ability to speak in other language will be an added advantage.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here:

https://www.home.teleport.asia/ 

SALARY RANGE : RM9,700 - RM12,000

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• To analyze data and internal operations flow to provide accurate commercial-related reports for internal and external use
• Manage and ensure high quality of content / presentations / messaging issued to customers, including but not limited to SLA reports, Monthly Business Reviews, and others
• To look at internal systems and processes for the development of automation to capture data for daily consumption and analysis, for eg. tracking and reporting for SLA, rejection records, re-planed MAWBs
• Analyze load factor to increase utilization rate
• Route planning for new sectors exporting from JHB and PEN and etc
• Develop a dashboard for monitoring and optimization of performance, including but not limited to Rejection rate, Load factor, Parcel profile and others.
• Develop project plans, timelines, and budgets
• Ensure that project outcomes meet quality standards and align with business objectives
• Conduct regular project status meetings and provide updates to stakeholders
• Conduct project post-mortems to identify lessons learned and areas for improvement

SKILLS & REQUIREMENTS

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

• Strong stakeholder management
• Critical thinking to move with intent and urgency
• Project management experience - preferable to have worked in an commercial 
• Minimum 6+ years experience working in Commercial department
• Ideally experience in SEA region 
• Preferable to have worked in change management
• Customer focused mindset
• Excellent data analytics, excel expertise 

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Overview: Are you passionate about technology and ready to take your IT skills to the next level? We are seeking a proactive and service-oriented IT Technical Support Engineer to join our dynamic team. This role is ideal for a motivated individual with strong technical skills in both software and hardware, who can support our clients effectively and contribute to the design, development, and maintenance of server-based web applications. You will be the go-to expert for customer software support and server-based web applications. You'll have the chance to design, analyse, implement, and test cutting-edge software solutions while directly impacting the success of our clients.

If you have a passion for problem-solving and delivering exceptional customer service, we want to hear from you!

Key Responsibilities:

Client Support & Technical Solutions: 

• Be the one who resolves technical issues, configures software, and keeps clients connected to internet application servers. Provide expert technical support to clients for hardware and software issues. Configure software to connect seamlessly to internet application servers. Deliver training to clients on system and application usage.

  Software Development & Maintenance:  

• Design, develop, test, and maintain software solutions. Lead technical projects, from concept through to implementation. Translate market requirements into detailed product specifications.

Empower Users: 

• Conduct engaging training sessions to help clients maximize their use of systems and applications. Work closely with the support team and clients to troubleshoot and resolve issues. 

Innovate & Build: 

• Design, develop, test, and maintain software solutions, ensuring they meet the highest standards of performance. . Investigate new technologies to enhance our product offerings. Debug software based on test results to ensure accuracy and efficiency.

Lead the Way: 

• Take charge as a technical project leader for key development projects, driving innovation from start to finish.

Problem-Solve with Precision: 

• Investigate technical solutions, analyze proposals, and craft tailored solutions that meet client needs.

Quality First: 

• Develop or acquire test data and run tests to ensure applications produce accurate results. Debug and revise based on feedback.
• Client Care: Work closely with the support team to trace and resolve faults, ensuring complete satisfaction for the end customer.
• Follow Through: Maintain ongoing communication with clients, ensuring their issues are fully resolved. Capture and record internal failures, identify improvements, and provide feedback to relevant departments. Encourage and support the implementation of process enhancements.
• Optimize & Improve: Keep customer information and assets up-to-date in the helpdesk, and champion process improvements.
• Contribute to Success: Take on additional duties that drive the growth and success of our team.

Qualifications:

• A degree in Computer Science, Computer Engineering, or a related field.
• Minimum of 1 experience in a similar role.
• Proficiency in web technologies (HTML5, CSS).
• Knowledge of JQuery & Javascript will be added advantage.
• Thorough understanding of Operating Systems.
• Strong problem-solving skills and the ability to quickly learn and adapt to new technical challenges.
• Excellent communication skills, both verbal and written.
• A team player with a collaborative mindset and the ability to listen to others’ perspectives.
• Willingness to travel at short notice and a valid Class D driving license.
• Immediate availability or ability to start as soon as possible.

• Extensive Travel Opportunities: Explore new places with international, regional and local travel.
• International Training: Gain knowledge and skills through training programs in Sweden and Germany.
• Performance-Based Rewards: Eligible for company shares allocation and promotion to Management level as a reward for outstanding performance.
• Employee Benefits: Enjoy company outings, festive bonuses, and performance bonuses as part of our commitment to a positive work culture.

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

Role Summary:

We are seeking a qualified Customer Support Associate to join our CS Engagement Team and contribute to our goals. In this role, you will provide administrative support related to products, orders, deliveries, and company policies. Administrative professionals play a crucial role in enhancing efficiency, delivering satisfactory customer experiences, and streamlining processes. The Customer Support Associate is essential to the CS Engagement Team, as well as to the customers and businesses we serve.

As a detail-oriented and proactive Customer Support Associate, you will be responsible for conducting customer due diligence checks for all new and existing clients, ensuring compliance with company policy requirements. Additionally, you will be tasked with assisting the team with various administrative tasks as assigned.

The ideal candidate will possess strong listening skills and the ability to respond promptly. We are looking for someone who is goal-oriented and has a solid understanding of customer service best practices. If you have exceptional organizational skills and thrive in a team environment, we would love to meet you. There are several primary responsibilities common to this occupation:

What You'll Do:

• Perform Customer Due-Diligence – for all clients, ensuring compliance with company policies.
• Maintain accurate and organized records of Due Diligence processes and client interactions.
• Administrative responsibilities to support CS engagement team.
• Collaborate with team members for data compilation and assist the manager with reporting tasks.
• Deploy and apply all company policies, procedures and standards.
• Perform and achieve the KPI as assigned

• Managing and processing all procurement related requests including raising purchase orders, receipting and invoice checking
• Liaising with suppliers to ensure costs and services are in line with contractual agreements.
• Liaising with mobile service provider regarding connections/disconnections, data usage etc.
• Liaising with telephony provider and business for any work required on local office telephony system including management of extension numbers
• Raising, logging and allocation of support calls onto the IT Help Desk from calls received into the central email system, in person or by phone
• Updating the IT asset database (hardware and software)
• Working within a streamlined globally distributed IT team providing all levels of 1st line support (creating new users, processing leavers, password resets, modifying mail/security group membership, FTP site administration)
• Updating of process and procedures documentation
• Liaise with the Business and build positive working relationships