Total 21 job vacancies by Flowserve

Flowserve est un fabricant leader mondial et un fournisseur de services après-vente de systèmes complets de contrôle des flux. Motivés par notre raison d'être, nous nous engageons à construire un avenir plus durable afin de rendre le monde meilleur pour tous. Avec plus de 16 000 employés dans plus de 50 pays, nous combinons notre portée mondiale avec une présence locale. Nous soutenons plus de 10 000 clients dans le monde entier, en créant des produits pour répondre aux besoins de nos clients qui fournissent de l'énergie, de l'eau douce, des produits pharmaceutiques et d'autres produits essentiels aux consommateurs, aux entreprises et aux gouvernements du monde entier.
Rejoignez une entreprise où les collaborateurs se mettent au défi d'aborder chaque situation avec ingéniosité et créativité pour aider à fournir à nos clients les produits et services de contrôle de flux les plus innovants. Vous ferez partie d'une équipe connue pour ses talents de premier plan, son portefeuille inégalé et son engagement inégalé envers la réussite de ses clients. La culture de Flowserve encourage la reconnaissance et récompense la créativité, le travail et l'engagement. Nous vous invitons à mettre vos talents et votre carrière en mouvement chez Flowserve.

Flowserve est à la recherche d'un technicien de maintenance sur site pour installer, mettre en service, surveiller, dépanner et réparer les pompes et autres équipements de Flowserve chez nos clients présents dans les industries telles que les industries pétrolière et gazière, chimique, nucléaire, du charbon et des eaux usées.
Dans cette position, le technicien de maintenance sur site (FST) fournit un soutien technique en temps réel à nos clients et fournit des recommandations pour les réparations, les upgrade et l’équipement de remplacement. Le FST participe activement au dépannage des problèmes et à la mise en œuvre de solutions sur place sur les installations des clients. Notre équipe de techniciens de maintenance est le visage de Flowserve, et nous comptons sur eux pour offrir un service de classe mondiale à nos clients, créant un avantage concurrentiel durable pour nos produits et services.
 

Responsabilités:

• Echanger par téléphone et répondre aux demandes des clients.

• Évaluer les problèmes mécaniques et prendre des mesures pour les résoudre rapidement.

• Travailler côte à côte avec le personnel de notre client et diriger les équipes de travail au besoin.

• Superviser le cycle complet de réparation : démontage, nettoyage, inspection, réparation et assemblage.

• S’assurer que l’équipement est installé correctement et dans les délais.

• Vérifier l’équipement avant le démarrage et évaluer son rendement.

• Surveiller l’entretien et les performances de l’équipement Flowserve.

• Former les clients aux procédures d’exploitation et d’entretien des produits Flowserve.

• Collaborer efficacement avec les organisations de soutien de Flowserve, y compris les centres de réparation, le service clientèle et l’ingénierie commerciale.

• Tenir et soumettre des dossiers organisés et exacts, y compris les rapports quotidiens, les travaux cités, les travaux effectués et le temps et le matériel facturés.

• Communiquer par la parole et les actions Les valeurs de Flowserve en matière d’éthique, de sécurité et de qualité.

• Autres tâches assignées.

Exigences:

• Niveau bac et 3 à 5 ans d’expérience pertinente.

• Connaissance des applications et des opérations industrielles des pompes, vannes, joints, actionneurs et équipements mécaniques.

• Expérience de l’installation d’équipements mécaniques.

• Expérience de la réparation de l’équipement de la pompe, de l’installation des garnitures mécaniques, du changement des faces/joints/joints toriques.

• Capacité avérée à lire et interpréter correctement des plans, des dessins techniques et des schémas.

• Faire preuve d’initiative et d’un bon suivi, être capable de travailler de façon autonome avec peu de supervision.

• Capacité à travailler dans Outlook, Word et Excel.

• Un permis de conduire actif avec un bon dossier de conduite est essentiel au poste.

• Capacité à voyager, y compris à l’échelle mondiale, pendant de longues périodes.

• Capacité à faire des heures supplémentaires au besoin pour réduire au minimum les répercussions sur les clients.

• Activité physique, notamment soulever fréquemment jusqu’à 50 livres ou 25 kg, monter et descendre des échelles et des escaliers, et grimper et s’étirer dans, sous et autour de gros équipements, souvent à l’extérieur de l’année.

• Excellentes compétences de communication.

• Bonnes compétences organisationnelles.

• Certifications professionnelles dans ce domaine.

• Capacité de travailler en collaboration avec des équipes inconnues.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, retirement plan, and many other excellent benefits!

The Customer Product Repair Mechanic is responsible for all processes related to disassembly, repair, and assembly of a range of equipment/products including but not limited to rotating equipment, of high energy electric actuators, pumps, small compressors, and decoking equipment. The CPRM will work with team leads to execute work as provided on work instructions, routers, drawings, and checklists. The CPRM independently selects and uses inspection equipment to check dimensions of all critical components during the assembly and repair process and gives a written description of the wear and condition of critical components. This position also ensures all forms and documentation are complete prior to submission of quotation. The CPRM will also be responsible to paint, install all tagging, and prep the equipment prior to shipment to the customer.

This role has a rotating schedule (1st shift for 6 weeks then 2nd shift for 3).

First shift is: 7:30am – 4pm. (Monday – Friday)

Second shift is: 4pm – 2am. (Monday – Thursday)

Location is Leduc, Alberta

Requirements:

- HS Diploma / GED and 3-5 years relevant Millwright experience

- Significant experience with the proper and safe use of various common power and hand tools needed for assembly.

- Ability to independently, inspect, repair, and assemble, components and equipment, and accurately complete all required documentation.

- Electrical wiring experience or mechanical assembly experience.

- Excellent communication skills both written and verbal.
- Excellent organizational skills, able to problem solve, and prioritize work assignments.
- Prior experience working the fast-paced and unpredictable environment around repair services.

- Must be able to stand for long periods of time and lift up to 25 pounds with a full range of hand and upper-body motion to work with tools and parts.
- Must be able to work overtime, weekends, and holidays as the business dictates.

- Must own set of personal SAE hand tools and measurement instruments (micrometers, dial indicators, calipers, etc.) and a roll-around toolbox.
- Able to read and interpret prints, shop drawings, assembly checklists, and other written work instructions.

- Ability to prioritize and manage multiple tasks in a fast-paced and changing work environment.
- Attention to detail and process-oriented mindset with results driven background.

Preferred Experience / Skills:
- Valve automation experience.
- Demonstrate a desire for personal growth and career development.

- Basic computer skills including understanding of Microsoft Office Package

Flowserve Corporation and its subsidiaries (“Flowserve") provide equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, medical condition, disability, veteran status, marital status, genetic disposition or other legally protected status. 

This policy applies to all conditions of employment, including but not limited to, recruitment, selection, placement, transfer, promotion, training, compensation, benefits, termination, layoff, recall from layoff and social and recreational programs.

Flowserve will comply with all applicable federal, state and local laws which affect the management of human resources.

Flowserve is a world-leading manufacturer and after-sales service provider of comprehensive flow control systems. Guided by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With over 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers around the world, creating products to meet the needs of our customers who are providing energy, clean water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where people challenge themselves to approach every situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio and unrivaled commitment to customer success. Flowserve's culture promotes recognition and rewards creativity, hard work and commitment. We invite you to put your talents and career in motion at Flowserve.

Role Summary :

As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

Responsibilities:

• Order processing and acceptance
• Prepare cost estimates minus discounts according to specifications
• Schedule orders
• Prepare quotations for standard products according to predefined lists
• Read and evaluate customer specifications and customer requirement documents
• Compile technical and commercial offer documents
• Build and maintain strong customer relationships
• Support customers during site visits
• Process customer complaints
• Find, develop and implement technical solutions for special problems
• Coordinate with internal and external customers effectively
• Establish safe and proper work area and follow all safety requirements
• Perform in-house and on-site repairs and service activities
• Provide technical support and training as needed
• Other duties as assigned

Requirements:

• Mechanical Technician or Bachelor's Degree in Mechanical Engineering or degree in relevant field and 5 to 7 years relevant experience
• Strong verbal and written communication skills
• Organized and efficient
• Proficient in Microsoft Office, including Word
• SAP knowledge in SD;MM;PP
• Able to work well with a team
• Experience serving customers in oil & gas, power, chemical, water and other general industries
• Ability to reprioritize daily while still producing deliverables
• Willingness to travel as needed to customer sites

Preferred Experience / Skills:

• Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
• Experience as a project manager or planner
• Advanced English

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Role Summary:

This role of Coordinator has two facets to the position.

The Service Advisor role is to be in the forefront of the repair and service opportunities.  While working with the planner, the Service Advisor is to execute the commercial functions to communicate with customers and meet the customer’s needs.  Answer technical and commercial questions and provide technically sound and competitive quotation solutions for repair or service jobs.  Additional responsibilities include problem solving as it relates to the repair of valves and automations, and hosting inspectors as required.

The Order Fulfillment Coordinator side is to be the forefront of active valve orders.  This role will be working with suppliers and engineering to track and report out on order status as required by the customer. Additional responsibilities include documentation collection and organization for each order as required.  The activities for this portion of the role do not include quoting or sourcing new valve solutions but commences once a valid order is received.

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays and many other excellent benefits

Responsibilities:

• Supporting Sales for Repair and Service Orders
• Receipt of inquiry from Customer and/or Sales
• Create Aftermarket Portal Opportunity and Job Folder
• Initial and final quotation for all stages of repair cycle
• Support for Disassembly, Cleaning, Inspection & Quality
• PO contract review & new customer MDM and T&C’s review
• Sales Order Header entry into Oracle
• Interact with customer on upgrade/modification/discovery work
• Support Planning/Technicians with any technical issues in the rebuild of the valves
• Track order status throughout it’s life and communicate with customers as needed with delivery updates
• Working from facility position

Requirements:

• Technical Degree an asset
• 3 – 4 years of related Customer Service Experience OR
• 4 Years of successful Service Coordination or application engineering experience
• Project Management experience
• Knowledge and experience in serving process control markets
• Excellent oral and written communication skills with the ability to present effective information in one-on-one or small group settings with customers
• Detail oriented with strong interpersonal and organizational skills
• Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role
• Oracle experience is not required but preferred
• Working ERP knowledge is beneficial
• Valve and Actuation shop experience is preferred

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays and many other excellent benefits

Rol Summary

Travel to customer locations to troubleshoot and repair all Flowserve Control Valve Business Unit products, solicit the sale and installation of spare parts.  Repair and overhaul competitor’s valves when needed.  Have end users rely upon and consider the technician as a knowledgeable control valve resource.  This position also involves the use of valve diagnostic systems for predictive and preventative maintenance.  Troubleshoot equipment returned to the factory for failure analysis.  Answer customer’s questions over the telephone or by e-mail in order to solve problems.  Analyze parts and equipment that have been returned to the factory for failure evaluation.  All other duties as assigned by manager.

Resposibilities:

• Troubleshooting and repairing equipment in the field. The equipment will primarily consist of Flowserve Control Valve products, but may also include control valve products of other manufacturers.
• Provide technical phone support to customers
• Assist Flowserve QRC’s when requested and available.
• Assist the engineering department with failure evaluations.
• Initiate Non Conformance Reports (NCR’s).
• Conduct diagnostic testing on control valves and interpret the results. Testing can be via SoftTools, Profiler, ValveSight, FAST Test, or StarTalk XP software.
• Ability to configure, calibrate and commission all digital equipment manufactured by Flowserve. Proficient with HART, MODBUS and Foundation Fieldbus digital communication protocols.

Requirements:

• College or technical school; two years related experience and/or training; or equivalent combination of education and experience.
• HS Diploma / GED and 3-5 years relevant experience
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic knowledge of computers is helpful.
• While performing the duties of this job, the employee is regularly required to sit, stand; use hands to finger, handle, or feel; talk or hear. The employee must frequently be able to reach with hands and arms.
• The employee is required to walk, stoop, kneel, or crouch. The employee must also occasionally lift 50 pounds or less.
• Specific vision abilities required by this job include clear vision to pass a motor vehicle driving test since driving of rental or company vehicle is required with this job.

If an organizational culture focused on excellence, innovation, and individual responsibility is what you are looking for, you should consider bringing your experience to Flowserve, whether as a team member, specialist, or leader. Your entrepreneurial mindset will strengthen Flowserve's position as a global player in comprehensive solutions for the process industry. Your opportunity for professional development and industry-leading compensation is supported by our fundamental commitment to values such as People First, Integrity, and Safety. Beyond profitability and profit, Flowserve's inspiration lies in developing exceptional solutions for our customers to create a better world for all.

We are looking for a Field Service Technician (M/F/T) for Flowserve throughout Germany. You will carry out commissioning, customer training, maintenance, and repair work on-site with customers in Germany, occasionally abroad (worldwide).

Your tasks:

• Independent coordination and implementation of service and repair operations including reporting and documentation

• Support and service activities during shutdowns and commissioning internationally

• Responsible for organizing the required equipment (tools, PPE, ...).

• Responsible for own HSE-related topics

• Training for service partners, customers, QRC, SCS and system operators regarding the repair and maintenance of fittings.

• Personal and direct customer support

• Collaborate with sales to ensure coordinated support for the customer

Your profile:

• Completed training in mechanical engineering or comparable.

• Good knowledge of German and English, both spoken and written

• Physical fitness

• SCC certification preferred

• Intercultural competence preferred

• MS Office, MS Teams, SAP R/3 and specific programs

• Willingness for further training

• Good documentation skills regarding reports and other documentation

• Ability to communicate well with customers and always present a positive image of the company.

• Stress resistance and solution orientation

• Willingness to travel extensively within the country and abroad

We offer:

• Interesting and varied tasks in an international and innovative company

• A family-friendly company with a flexible working time system (possibility of partial mobile working) in line with the metal and electrical industry pay scale and 30 days' holiday

• Holiday and Christmas bonuses and the option of a company pension scheme

• A medium-sized company, embedded in an international group of companies

• Good transport links

• Internal and external training opportunities and language courses

• Extensive familiarisation with our procedures and processes. An experienced mentor is at your side during the induction period

If an organizational culture focused on excellence, innovation, and individual responsibility is what you are looking for, you should consider bringing your experience to Flowserve, whether as a team member, specialist, or leader. Your entrepreneurial mindset will strengthen Flowserve's position as a global player in comprehensive solutions for the process industry. Your opportunity for professional development and industry-leading compensation is supported by our fundamental commitment to values such as People First, Integrity, and Safety. Beyond profitability and profit, Flowserve's inspiration lies in developing exceptional solutions for our customers to create a better world for all.

We are looking for a Field Service Technician (M/F/T) for Flowserve throughout Germany. You will carry out commissioning, customer training, maintenance, and repair work on-site with customers in Germany, occasionally abroad (worldwide).

Your tasks:

• Independent coordination and implementation of service and repair operations including reporting and documentation

• Support and service activities during shutdowns and commissioning internationally

• Responsible for organizing the required equipment (tools, PPE, ...).

• Responsible for own HSE-related topics

• Training for service partners, customers, QRC, SCS and system operators regarding the repair and maintenance of fittings.

• Personal and direct customer support

• Collaborate with sales to ensure coordinated support for the customer

Your profile:

• Completed training in mechanical engineering or comparable.

• Good knowledge of German and English, both spoken and written

• Physical fitness

• SCC certification preferred

• Intercultural competence preferred

• MS Office, MS Teams, SAP R/3 and specific programs

• Willingness for further training

• Good documentation skills regarding reports and other documentation

• Ability to communicate well with customers and always present a positive image of the company.

• Stress resistance and solution orientation

• Willingness to travel extensively within the country and abroad

We offer:

• Interesting and varied tasks in an international and innovative company

• A family-friendly company with a flexible working time system (possibility of partial mobile working) in line with the metal and electrical industry pay scale and 30 days' holiday

• Holiday and Christmas bonuses and the option of a company pension scheme

• A medium-sized company, embedded in an international group of companies

• Good transport links

• Internal and external training opportunities and language courses

• Extensive familiarisation with our procedures and processes. An experienced mentor is at your side during the induction period

If an organizational culture focused on excellence, innovation, and individual responsibility is what you are looking for, you should consider bringing your experience to Flowserve, whether as a team member, specialist, or leader. Your entrepreneurial mindset will strengthen Flowserve's position as a global player in comprehensive solutions for the process industry. Your opportunity for professional development and industry-leading compensation is supported by our fundamental commitment to values such as People First, Integrity, and Safety. Beyond profitability and profit, Flowserve's inspiration lies in developing exceptional solutions for our customers to create a better world for all.

We are looking for a Field Service Technician (M/F/T) for Flowserve throughout Germany. You will carry out commissioning, customer training, maintenance, and repair work on-site with customers in Germany, occasionally abroad (worldwide).

Your tasks:

• Independent coordination and implementation of service and repair operations including reporting and documentation

• Support and service activities during shutdowns and commissioning internationally

• Responsible for organizing the required equipment (tools, PPE, ...).

• Responsible for own HSE-related topics

• Training for service partners, customers, QRC, SCS and system operators regarding the repair and maintenance of fittings.

• Personal and direct customer support

• Collaborate with sales to ensure coordinated support for the customer

Your profile:

• Completed training in mechanical engineering or comparable.

• Good knowledge of German and English, both spoken and written

• Physical fitness

• SCC certification preferred

• Intercultural competence preferred

• MS Office, MS Teams, SAP R/3 and specific programs

• Willingness for further training

• Good documentation skills regarding reports and other documentation

• Ability to communicate well with customers and always present a positive image of the company.

• Stress resistance and solution orientation

• Willingness to travel extensively within the country and abroad

We offer:

• Interesting and varied tasks in an international and innovative company

• A family-friendly company with a flexible working time system (possibility of partial mobile working) in line with the metal and electrical industry pay scale and 30 days' holiday

• Holiday and Christmas bonuses and the option of a company pension scheme

• A medium-sized company, embedded in an international group of companies

• Good transport links

• Internal and external training opportunities and language courses

• Extensive familiarisation with our procedures and processes. An experienced mentor is at your side during the induction period

Role Summary:

In this role you will be a Supporting Flowserve customers for AM Business such as Commissioning and startup of Control, plug, Trunnion mounted Ball and other Flowserve valve products and accessories including positioners and actuation, also he required to generate >$500K in Service-related new business as part of their day-to-day job site activities for which there will be a sales incentive.

Your Role:

• Attending all site calls as per the supervisor instruction.
• Commissioning and startup of Control, plug, Trunnion mounted Ball and other Flowserve valve products and accessories including positioners and actuation for AM Business.
• To provide the support for all Flowserve’s digital products such as POSITIONERS, STARPACs, Limitorque and their protocols.
• To deliver the site support for Flowserve product’s issue by troubleshooting and performing the recommended repair.
• Mastering the connections and configurations of the device on the different control system such as PLC and DCS networks.
• Lead and execute FAT/SAT for various control valves. Site survey of onshore/offshore plants for specific job requirement.
• Proficient in performing the calibration for the device’s input\outputs control parts.
• Understanding the Principle and operation of pneumatic\electric actuators and accessories that are mounted on the valve.
• Communicating with clients and internal team for regular work process.
• Complete daily task and be proactive in planning and executing as expected by Manager.
• Providing the necessary product training and update for the technicians, Maintain the work log file for complete site issues and the solutions provided.
• Providing the Root Cause Analyses report for the customer when requested.
• Participate and contribute to process improvements activities within the facility Assist technicians in repair work.
• Operate within standard operating procedures (SOPs) and obey all safety requirements.
• Provide the necessary training to the customers to understand the product capabilities,
• Provide the onsite training for the customer and introduce the new products.
• Provide assistances and guidance to Junior technicians.
• Engineers are expected to generate >$500K in Service-related new business as part of their day-to-day job site activities for which there will be a sales incentive.

Your Profile:

• Bachelor of Engineering, Instrumentation / Mechanical or relevant degree with 3-5 years’ experience.
• Experience in a manufacturing environment.
• Ability to read and interpret documents such as safety rules, engineering drawings, operating and maintenance instructions, and procedures.
• Ability to write routine and technical correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to comprehend and apply principles of advanced geometry, trigonometry, modern algebra, and advanced statistical theory.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience interpreting a variety of technical instructions in mathematical or diagram form and dealing with several abstract and concrete variables.
• Capable of doing Multi-Tasking work as and when required.
• Good in Communication, Problem solving and Analytical Skill and computer skills e.g. word, excel.
• Having leadership skills to take the lead during customer visits.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Flowserve is looking for a Service Advisor to be the primary contact for repair and service activities. While working with the planners, the Service Advisor is to execute the commercial functions to communicate with customers and meet the customer’s needs. Answer technical and commercial questions and provide technically sound and competitive quotation solutions for repair or service jobs. Additional responsibilities include problem solving as it relates to the repair of valves and automations, and hosting visitors as necessary. Travel requirements are less than 10%.

Responsibilities:

• Prepare professional quotations for repair and service all Flowserve customers. This will involve having an enterprise mindset and working with multiple groups within Flowserve to accomplish this task

• Provide timely responsiveness to all viable service and repair quotation opportunities

• Manage the review of all service and repair orders for completeness and correctness and assist in resolving any issues to ensure proper order entry

• Proper order entry to include clean Order Transfer files that are provided to Planning in the agreed upon time frame

• Coordinate with the Commercial Operations Manager on the approval of commercial terms of purchase orders and/or contracts including Sales Approval Process generation and approval along with the resolution of any respective terms and conditions issues, based on Flowserve guidelines

• Work closely with our Outside Sales organization to enhance our communication, Repair pursuit, collaboration and overall selling efforts

• Communicate with customers on a daily basis in regard to the repair and field services that are in-house. In addition, provide reports as necessary

• Prepare as-found condition reports for equipment based on feedback that the assessing technician provides. Coordinate with internal stakeholders to ensure proper documentation and quotation details are covered

• Comply with Flowserve goals, objectives and policies

• In QRC locations where a Turnaround Support Project Manager does not exist, the Service Advisor will be called upon to SUPPORT the efforts of gathering data, doing valve research, assisting with service and repair estimates, etc..

• The employee must also occasionally lift twenty-five pounds or less

• Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus

• This job occasionally requires work near moving mechanical machines and parts

Requirements:

• Minimum of an Associates Degree from a college or technical school; or 3-4 years with related customer service experience and/or training for a service position; or equivalent combination of education and experience

• 4 years + of successful service coordination or application engineering experience with any flow solution products serving the process control industries

• Knowledge and experience serving the variety of process control markets associated with the assigned products and / or region

• Excellent oral and written communication skills with the ability to present effective information in one-on-one or small group settings with customers

• Detail oriented with strong interpersonal and organizational skills

• Willingness to work over-time as required

• Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role

• Oracle experience is not required but preferred

• Working ERP knowledge is beneficial

• Valve and Actuation shop experience is beneficial

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Summary:

Flowserve is looking for a resourceful, motivated Sales Support Representative to respond to our customers’ inquiries regarding parts, pricing, repair jobs, and service needs for our mechanical seals and supporting equipment used in industrial settings including refineries, chemical plants, and power companies. 

This successful candidate will be able to work effectively with our extensive parts catalog, drawings, and many other reference materials to quickly and accurately support our customers.   

The position will work closely with Sales Engineers and Application Engineers to satisfy our customer’s needs.

Responsibilities:

• Respond to inquiries about price quotes, discounts, parts availability, order status, etc., with a solid understanding of commercial terms, the terms of existing contracts, and the process required to set up new accounts.

• Process orders, quotations, change orders, shipping modes, etc. accurately and quickly. Demonstrated ability to expedite orders with other departments and vendors.

• Resolve problems with the right level of initiative, collaboration, and perseverance to satisfy the customer's requests within the guidelines of published procedures.  Help provide alternative options for supplying unavailable products and services.  Work independently and accurately to complete projects.

• Negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms.   Demonstrate an understanding of the needs of the customer and the Company to establish win-win agreements and relationships. Review contracts.

• Resolve Accounts Receivable issues, with the ability to assert specific terms and apply credits and discounts as required.

• Communicate and collaborate daily with all stakeholders, including customer, distributors, inventory, repair, manufacturing, shipping, engineering, and sales, regarding order status and issues.

• Maintain current, accurate, organized records.

• Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, FCPA, etc.)

• Assists in the reconciliation of customer consigned inventory and data inputs.

Requirements:

• Excellent organization skills and attention to details, time management, and deadlines.

• Strong problem-solving skills, able to work independently and be a Team Player.

• Ability to multitask efficiently and set priorities in a fast-paced environment.

• Dependable, self-motivated with little supervision.

Preferred Experience / Skills:

• College Degree, or equivalent to relevant industry experience preferred

Benefits:

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Summary:

Flowserve is looking for a resourceful, motivated Sales Support Representative to respond to our customers’ inquiries regarding parts, pricing, and service needs for our control valves, isolation valves, and supporting equipment used in industrial settings including refineries, chemical plants, and power companies. 

This successful candidate will be able to work effectively with our extensive parts catalog, drawings, and many other reference materials to quickly and accurately support our customers. The position will work closely with Sales Engineers and Application Engineers to satisfy our customer’s needs.

Responsibilities:

• Respond to inquiries about price quotes, discounts, parts availability, order status, etc., with a solid understanding of commercial terms, the terms of existing contracts, and the process required to set up new accounts.

• Process orders, quotations, change orders, shipping modes, etc. accurately and quickly. Demonstrated ability to expedite orders with other departments and vendors.

• Resolve problems with the right level of initiative, collaboration, and perseverance to satisfy the customer's requests within the guidelines of published procedures.  Help provide alternative options for supplying unavailable products and services.  Work independently and accurately to complete projects.

• Negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms.   Demonstrate an understanding of the needs of the customer and the Company to establish win-win agreements and relationships. Review contracts.

• Resolve Accounts Receivable issues, with the ability to assert specific terms and apply credits and discounts as required.

• Communicate and collaborate daily with all stakeholders, including customer, distributors, inventory, repair, manufacturing, shipping, engineering, and sales, regarding order status and issues.

• Maintain current, accurate, organized records.

• Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, FCPA, etc.)

• Assists in the reconciliation of customer consigned inventory and data inputs

Requirements:

• Excellent organization skills and attention to details, time management, and deadlines.

• Strong problem-solving skills, able to work independently and be a Team Player.

• Ability to multitask efficiently and set priorities in a fast-paced environment.

• Dependable, self-motivated with little supervision.

Preferred Experience / Skills:

• College Degree, or equivalent to relevant industry experience, preferred.

• Oracle ERP experience is a plus.

Benefits:

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!

Role summary:

Flowserve is looking for a Sales Support Representative (SSR) in the QRC department. The SSR will report to the Production Supervisor of the Ettlingen site. The SSR will be responsible for processing and dispatching orders. In addition to processing complaints and handling documentation, the responsibilities focus primarily on customer support.

Your Role:

• Recording and processing customer orders
• Constant monitoring of orders and customer support
• Order monitoring (coordination) from dispatch to delivery / invoicing
• All order types (KD individual production, stock orders, consignment orders, repair orders, etc.)
• Master data management
• Interface cooperation
• Customer complaints
• Export processing (customs, IHK, preferences etc.)
• Customer order documentation
• Correspondence with our foreign sales departments (intercompany business)

Your Profile:

• Completed commercial vocational education (e.g. as an industrial clerk)
• Professional experience in trade or in the manufacturing metal industry
• Flexibility, initiative, ability to work in a team, organizational skills, ability to act responsibly, reliability.
• Knowledge of MS Office, SAP R/3 is an advantage
• Confident knowledge of written and spoken English
• Knowledge of written and spoken German on a native speaker level

What we offer:

• Interesting and varied tasks in an international and innovative company
• A family-friendly company with a flexible working time system in line with the metal and electrical industry pay scale and 30 days' holiday
• Holiday and Christmas bonuses and the option of a company pension scheme
• A medium-sized company, embedded in an international group of companies
• Good transport links
• Internal and external training opportunities and language courses
• Extensive familiarisation with our procedures and processes

Applicants with disabilities will be given special consideration if they are equally qualified.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve

Role Summary:

Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities. When not in the field this person will support the QRC in house.

Responsibilities:

• Advise plant personnel on correct maintenance and operating procedures
• Provide both the company and the client an accurate record of work performed, and actions taken, with conclusions and recommendations as required.
• Check all equipment after installation and prior to startup of valves and associated equipment within the allotted time and in a professional manner, assuring that all customers’ problems are handled with a minimum delay.
• Perform valve walkdowns at customer facilities for large outage preplanning.
• Write clear, concise daily reports to keep customer and manager apprised of job progress.
• Maintain accurate job paperwork, monitor time and materials charged to each job.
• Conduct required onsite safety training and requirements, complete JSEA prior to work performed, and maintain a safe work site.
• Maintain the highest standard of service to customers.
• Identify and attend training to develop personal knowledge and skills.
• Report to Manager for assignment in repair shop when no field service work is available and assist assembly department as required
• Troubleshooting and repairing equipment in the field. The equipment will primarily consist of Flowserve Control Valve products but may also include control valve products of other manufacturers.
• Provide technical support to customers whether emailed or phoned.
• Assist the engineering department with failure evaluations.
• Conduct diagnostic testing on control valves and interpret the results. Testing can be via SoftTools, Profiler, ValveSight, FAST Test, or StarTalk XP software.
• Proficient with HART, MODBUS and Foundation Fieldbus digital communication protocols.

Requirements:

• 8+ years of relevant experience in similar roles
• Experience with control valves and rotating equipment
• Ability to work collaboratively with unfamiliar teams.
• HS Diploma / GED

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!