Total 32 public relations manager job vacancies in Customer Service category in D20 Bishan, Ang Mo Kio

Core Function:

The Centre Manager is responsible for managing the operations of the Day Activity Centre (DAC) and provides leadership in strategic and operational planning that includes the implementation of programmes and services for the clients, facilities management of the premises; as well as assigned centralized projects.

The Centre Manager will also drive the enhancement of existing procedures, standards and risk management frameworks to ensure a safe and supportive working environment for staff and clients. He/She will work in partnership with his peers and supervisor to identify, develop and pilot new programmes and services for clients.

Core Responsibilities:

A) Day Activity Centre (DAC) Management

1. Leads end-to-end operations of the Day Activity Centre (DAC).

2. Reviews and enhances the framework and structure for the DAC, as well as establishes and implements policies and work processes to ensure efficient service delivery and safety for clients and staff.

3. Identifies new needs of clients and caregivers and works with the Programme and Community Partnerships Manager to design appropriate programmes to address emerging requirements.

4. Plans, reviews and manages budgets and grants for the DAC’s programmes and services.

5. Oversees the Case Management team, ensuring adherence to the Standards of Practice (SOP) for client care that includes identifying and resolving the service gaps for the clients, and facilitates care plan discussions to ensure holistic care for clients.

6. Ensures accurate and timely submission of reports to the respective authorities, eg SGEnable, Ministry of Social and Family (MSF).

7. Conducts risk management assessments and implements risk mitigation plans to ensure workplace safety (including facilities and equipment).

B) Staff Development

8. Reviews, educates and co-ordinates training programmes relevant and required to equip the Training Officer group.

9. Supervises and nurtures staff to ensure they meet performance standards, building a strong teamwork.

C) Administration and Facility Management

10. Provides administrative and facility management support to the DAC and Head Office.

11. Provides IT Support services in collaboration with the vendors.

12. Any other projects / duties as assigned by the supervisor.

Requirements:

A) Education:

· Bachelor’s degree in social work, administration or related field.

· Certification in disability or senior care related field will be an advantage.

B) Experience:

· A minimum of five years of supervisory experience in the Social Service or Healthcare sector preferred, particularly in an outpatient setting.

C) Skills:

· Demonstrated skills in organization, management and leadership.

· Knowledge of and ability to work effectively with the community and stakeholders.

· Excellent presentation and written communication skills.

· Self-directed with ability to establish and maintain positive working relationships with staff, volunteers, and the public.

O-level, Diploma, A-level and university students are welcome to apply!

• Familiar with PSLE and O-level English and Chinese syllabus
• Required to communicate and build relationships with parents and students
• Able to commit full days every Saturday and Sunday from 9 am to 7.30 pm
• Coordinate with teachers, parents and students on timetabling and other operational, business and admin matters
• Advise customers on suitable courses. Having sales experience will be a bonus
• IT savvy and well-versed with Zoom, Google Meet and Google Workspace
• Coordinate staff timetabling and manage staff when required
• Assist in recruitment and other HR matters when required
• Able to relieve English/Chinese classes when required
• Able to assist in all other ad hoc matters

Job Summary:

The Centre Manager will oversee the overall management and development of a Community Wellness Hub and a Day Rehabilitation Centre. The role involves designing and implementing fitness and rehabilitation programs, managing resources, ensuring service quality, and promoting safety. Additionally, the Centre Manager will supervise staff and volunteers, collaborate with stakeholders, maintain compliance with regulatory standards, and focus on delivering client-centered care and operational excellence.

Principal Responsibilities and Duties:

Community Wellness Hub- Gym programme

• Develop the framework and course structure for fitness and functional training programs.
• Identify community needs and design programmes to address emerging requirements.
• Evaluate service gaps and devise strategies for service improvement.
• Establish policies and work processes to ensure efficient service delivery and safety for clients and staff.
• Ensure that staff involved in fitness and functional training are adequately trained and equipped.
• Support the Community Enablement Programme by organizing and conducting talks or activities.
• Train and manage volunteers to support program delivery.

Day Rehabilitation Centre (Therapist duties)

• Collaborate with clients and caregivers to assess and monitor treatment progress.
• Ensure accurate and timely documentation of clients' conditions in compliance with Ministry of Health (MOH) service requirements.
• Provide or facilitate caregiver training and evaluate program effectiveness by assessing improvements in care and caregiver coping strategies.
• Prescribe and train clients on the use of mobility aids.
• Adhere to the Allied Health Professional Guidelines and maintain professional conduct.

Centre Manager Duties

• Evaluate and improve existing workflows and processes for all centre-based services to enhance productivity.
• Engage internal and external stakeholders to introduce meaningful activities for client engagement.
• Organize and conduct professional development activities and projects, including training, quality improvement initiatives, and research.
• Facilitate clinical care plan discussions to ensure holistic care for clients.
• Conduct risk management assessments and implement risk mitigation plans to ensure workplace safety (including facilities and equipment).
• Supervise staff and ensure they meet performance standards.
• Ensure the centre is prepared for service audits and meets a 90% utilization rate.
• Manage transport vendors to ensure operational efficiency.
• Oversee resource management, including scheduling, budgeting, and attendance tracking.

Core Competencies and Attributes:

• Passionate and patient in serving the elderly.
• Strong planning, problem-solving, and performance management skills.
• Effective collaborator with individuals at all levels.
• Excellent communication skills with the ability to persuade and advocate effectively.
• Adaptable and quick learner, comfortable working in ambiguous situations.
• Team player with strong interpersonal skills.

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Role

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

• Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
• Efficient handling of call inquiries and providing general information of services in The SKILT centre
• ·Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
• Generate and calculate invoice, record, collect payment, and issuance of receipts on time
• Handle changes in billing, refunds, and credits.
• Handle closing, settlement, and payment collection
• Provide cross-coverage of other Service Relations Officer who may be on leave.
• Support operation functions as and when needed
• Monitor general hygiene and cleanliness of The SKILT Centre
• Any other ad-hoc duties assigned by the management

Requirement

• Fresh Diploma holders are welcome
• GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role
• Good interpersonal and communication skills
• Able to speak mandarin to mandarin speaking parents
• Positive working attitude and customer centric mindset
• Customer service mindset
• Meticulous and organised with attention to detail
• Ability to work independently and as a team.
• Enjoy working in fast-paced environment
• Proficient in MS Office
• Hard working and keen to learn
• Able to work on Saturdays

Location

Upper Thomson

5.5 days

Benefits

· Medical & Health insurance

· Professional development

· AWS and Variable Bonus

Job Type

Full-Time

Salary

$2,500.00 - $3,500.00 per month

We regret that only shortlisted candidates will be notified.

About the Role:

We are looking for an experienced and dedicated Service Operations Director to lead and oversee the service operations in Gain City Logistics. He/She shall ensure timely and accurate responds to feedback and take an active role in resolving any issues. You may also be involved in sales, transportation, stock control, warehousing and monitoring the flow of goods.

Responsibilities:

• Develop and implement service and logistics strategies that align with our business goals and customer needs
• Lead and manage high-performing teams across service operations, logistics, and transportation
• Foster a culture of customer-centricity, continuous improvement, and operational excellence
• Drive process improvements, efficiency gains, and cost savings across the service and logistics value chain
• Collaborate with cross-functional teams, including sales, marketing, and finance, to ensure seamless execution and alignment
• Analyse key performance metrics, identify areas for improvement, and implement data-driven solutions
• Ensure compliance with regulatory requirements, industry standards, and company policies
• Review workflow improvements to enhance efficiency and responsiveness
• Establish performance metrics for customer representatives
• Establish service level and requirements for the department
• Develop and implement methods to record, assess, and analyse customer feedback

Requirements:

• Minimum a bachelor's degree in Logistics and/or Supply Chain or equivalent
• Has at least 10 years of management and customer service experience

We are looking for Confident and highly motivated individuals.

If you are a fast learner and have great communication skills, you are highly suitable.

We welcome all housewives who want to work from home.

Flexible working hours

Job scope as follows:

-Arrange sales appointments with new prospects

-Contact existing clients to update them on new company updates

-To coordinate Admin work and sales services

-You need to be independent and disciplined.

You can work from home some days of the week.

Monthly salary Range $3,000-$6,000

• Job Description :
• Lead and mentor Service Advisors, Parts Executives, and Mechanics.
• Oversee vehicle maintenance, repair, and warranty services.
• Ensure premium service and high customer satisfaction.
• Address customer concerns and implement experience-enhancing strategies.
• Monitor KPIs, manage budget, control costs, and develop pricing strategies.
• Maintain a safe working environment and prepare performance reports.
• Analyze trends for continuous improvement.

• Requirements :
• Minimum of 6 years of experience in after-sales service management, preferably in a luxury automotive brand.
• Strong leadership, customer service, and communication skills.
• Possess excellent interpersonal skills to connect with clients.
• Proficiency in automotive service software and management systems.

Benefits:

· $5,000 higher + Variable Bonus + AWS

· 5 Days work week (9am – 5.30pm)

· Central / Bukit Merah work location

Job Description:

We are looking for a highly skilled Customer Service Manager, with expertise in sea operations. This role offers a dynamic and rewarding environment for individuals who excel in within the freight forwarding industry. This role ensures operational efficiency, customer satisfaction, and compliance with international trade regulations.

Key Responsibilities:

Oversee and facilitate activities related to NVOCC, sea export, sea import, triangle shipment, warehousing, and trucking. Resolve any operational-related issues promptly and effectively. Lead and supervise the ocean freight operations team to maintain high levels of customer satisfaction. Implement process improvements to enhance operational efficiency and service quality. Develop and maintain strong relationships with shipping lines, port operators, and other key stakeholders. Ensure compliance with customs requirements, import and export procedures, and all international trade and shipping regulations. Track and monitor vessel arrivals/departures and update customers about any deviations. Handle customer inquiries promptly and provide comprehensive solutions for their shipment needs. Participate in existing and new RFQ or bidding projects as needed. Support ocean business development and trade lane management. Prepare invoices for customers and verify subcontractor invoices. Ensure compliance with customer Standard Operating Procedures (SOP). Prepare reports for customers and conduct performance analyses for upper management.

Qualifications:

· Diploma or Bachelor degree in Logistics, Supply Chain Management, Business Administration, or a related field.

· Minimum of 10 years experience in sea operations within the freight forwarding industry.

· Proven experience in ocean freight operations and team leadership.

· Chinese language skills for liaising with clients

· Strong understanding of international trade regulations and customs requirements.

· Excellent negotiation, communication, and problem-solving skills.

· Proficiency in Microsoft Office and industry-specific software.

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Role

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

• Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
• Efficient handling of call inquiries and providing general information of services in The SKILT centre
• ·Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
• Generate and calculate invoice, record, collect payment, and issuance of receipts on time
• Handle changes in billing, refunds, and credits.
• Handle closing, settlement, and payment collection
• Provide cross-coverage of other Service Relations Officer who may be on leave.
• Support operation functions as and when needed
• Monitor general hygiene and cleanliness of The SKILT Centre
• Any other ad-hoc duties assigned by the management

Requirement

• Fresh Diploma holders are welcome
• GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role
• Good interpersonal and communication skills
• Able to speak mandarin to mandarin speaking parents
• Positive working attitude and customer centric mindset
• Customer service mindset
• Meticulous and organised with attention to detail
• Ability to work independently and as a team.
• Enjoy working in fast-paced environment
• Proficient in MS Office
• Hard working and keen to learn
• Able to work on Saturdays

Location

Upper Thomson

5.5 days

Benefits

· Medical & Health insurance

· Professional development

· AWS and Variable Bonus

Job Type

Full-Time

Salary

$2,500.00 - $3,500.00 per month

We regret that only shortlisted candidates will be notified.

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Service Delivery Manager to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• As part of the Cloud Infra team to support the capability of the Cloud platforms to deliver a cost effective and sustained level of availability to meet customers’ requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics.
• Assist the Operations Director in the day-to-day operations of the large-scale Gov Private Cloud Project
• Responsible for service deliverables SLA – service availability, incident/problem resolution
• Enforce ITSM methodologies and ensure contract compliance
• Manage the infrastructure security operations
• Maintain and execute a security vulnerability management strategy and address security vulnerabilities from all sources within SLA
• Support annual security and ITSM audit
• Carry out Risk Assessment and propose mitigations
• Drive automation and process optimization
• Proficient in cloud technologies
• Strong analytical and troubleshooting skills
  Proficient in VMware, Nutanix, Windows Servers, Linux operating systems
• Lead weekly operation meeting with Gov customers to discuss operation matters
• Attend fortnightly management level meeting with Gov customers by providing presentation on operation related topics
• Handle customer escalations
• Lead technical troubleshooting session and vendor management
• Review and approve critical changes, upgrades raised by leads or subject matter expert
• Manage maintenance plan and handle communication with all stakeholders

A little about you:

• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Passionate about process improvement and resource optimizing projects

What you might also need to have:

• 6 - 8 years IT operations experience
• Skilled in the VMware, Nutanix, Netbackuo, Red Hat Enterprise Linux (RHEL). Microsoft Windows
• Degree in Information Systems or equivalent
• Certification in PMP / CITPM/ITSM / COMIT/ ITIL V3 or above

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Service Delivery Manager to be part of our diverse team of talents here at NCS!

The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.,including:

• ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure

• assisting the Senior Managers to train and guide junior team members.

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

A little about you:

• Typically 6 years of IT project management experience
• Strong knowledge in process improvement methodologies and tools
• Understanding of Software Development Lifecycle (SDLC)
• Degree in Information Systems, Computer Science or equivalent
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Technical knowledge of Java (mandatory), Cloud Solution Architecting, Oracle SQL, Red Hat Enterprise Linux

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

JOB DESCRIPTION

· Booking of customer appointments via different channels eg. Online, phone, etc

· Ensure customers’ physical treatment/product card balance tally with WESS System

· Compile outlet/roadshowfeedback forms and prepare reports

· Handles all customers’ online and offline enquires, complaints and refunds promptly

· Make sure all outlet staff possess and execute quality customer service

· Gather feedback/Investigate, discuss and negotiate with clients on complaint cases

· Gather feedback/Investigate, handle and process refund cases for customers

· Doing public relations with clients and maintain good relationship with them

· Ad-hoc tasks as assigned by Management

JOB REQUIREMENTS

· Possess a genuine willingness to learn, be intuitive，resourceful and coachable

· Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.

· Confident, self-starter who works well independently

· Must be highly self-motivated

· Professional phone etiquette

· Works well with other employees and is a team player with a positive attitude

· Strong communication skills, both oral and written

· With at least 1 year experience in customer service job or handling customers

· Basic knowledge on how to use Microsoft Word and Excel is required

· Knowledge on how to use WESS system and Infotech system will be best

· Minimum a diploma in any field of study is preferred

· Will be required to travel to various outlets and different roadshow venues to meet clients an

mangers when necessary

· Office working days and hours: Mon to Fri 9am to 6pm

职位描述

• 通过不同预约渠道进行客户预约，例如, 网上、电话等

• 确保客户的治疗/产品实体卡余额与WESS系统的一致

• 收集并集合分店/路演顾客反馈表格并准备相关报告

• 及时处理所有客户的线上线下查询、投诉和退款

• 确保所有分店员工拥有并执行优质的客户服务

• 针对客户投诉与退款，收集客户意见，调查，与客户讨论和谈判以便提 出最适合的解决方案

• 与客户进行很好的交流并与客户保持良好的关系

• 管理层分配的临时/索碎任务

工作要求

• 具有真诚的学习意愿、直觉性、足智多谋和易于接受指导

• 拥有乐观、积极、热情的态度，与客户从零开始建立关系

• 自信、主动、能独立工作

• 必须具有高度的自我激励能力

• 拥有专业的电话礼仪

• 与其他员工合作良好，具有积极的团队合作精神

• 较强的口头和书面沟通能力

• 具有至少1年客户服务工作经验或面对/处理客户的经验

• 需要有基本知识知道如何使用 Microsoft Word 和 Excel

• 了解并且会使用WESS系统和Infotech系统将是最好不过了

• 至少拥有任何学习领域的高中文凭

• 必要时将被要求前往各个分店和不同的路演场地与客户和经理会面 与开会或处理客户的投诉与退款

• 办公司工作日和时间：周一至周五上午 9 点至下午 6 点

Job Description:

We are looking for a talented and strategic-minded Infrastructure Service Governance Manager to oversee the governance of infrastructure services and drive initiatives aimed at optimizing costs and enhancing service delivery. In this role, you will be responsible for reviewing the existing infrastructure services provided by organization's technology partner, conceptualizing innovative solutions, and transforming services into products that meet the needs of organization's internal teams, including Sales, HR, and others. The ideal candidate will possess a strong understanding of product management principles and be capable of designing and marketing services to showcase cost savings and improved service offerings.

Key Responsibilities:

• Lead the governance of infrastructure services to ensure alignment with business objectives and cost optimization goals.
• Review and assess the existing infrastructure services offered by our technology partner, identifying opportunities for cost savings and service improvement.
• Conceptualize, prototype, and design innovative solutions to transform services into products that meet the needs of internal stakeholders.
• Lead Proof of Concept (POC) initiatives to validate the feasibility and effectiveness of proposed solutions.
• Develop standardized service offerings that can be automated using DevOps practices, with a focus on cost efficiency and service quality.
• Collaborate with internal teams to gather requirements and ensure alignment with business objectives.
• Market new services to internal teams and senior management, highlighting cost savings and enhanced service delivery.
• Establish governance processes to monitor and evaluate the performance of infrastructure services and drive continuous improvement initiatives.
• Stay updated on industry trends and best practices in infrastructure service governance and product management.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in infrastructure service governance, cost optimization, and service transformation.
• Strong understanding of IT infrastructure services, including standard and non-standard offerings.
• Experience with DevOps practices and tools for automation.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proven ability to drive change and influence stakeholders at all levels of the organization.

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

About This Job

We are seeking a highly skilled and motivated individual to join our team as a Commercial Customer Profitability and Incentive Systems Manager.  The successful candidate will be responsible for overseeing the efficient and effective management of both the Commercial Customer Profitability System (CRISP) and the Commercial Incentive System (Inspire/ELT). This position requires strong analytical, statistical, technical, and leadership skills, as well as a deep understanding of incentive compensation management, and customer profitability measurements.

Essential Functions

• Oversee the administration, maintenance, and enhancement of the Commercial Customer Profitability System (CRISP) and the Commercial Incentive System (Inspire/ELT) to ensure accurate and timely calculation and reporting of customer profitability and incentive metrics

• Utilize statistical and analytical tools to interpret data, identify trends, and provide valuable insights on customer profitability, revenue generation, and incentive program performance

• Monitor and report on key performance indicators (KPIs) for both systems, identify areas for improvement, and implement necessary adjustments to enhance accuracy and efficiency

• Continuously assess and improve system processes to streamline operations and maximize productivity while maintaining a strong focus on data integrity and accuracy

• Collaborate with cross-functional teams, including Commercial Banking, Talent Management, Finance, and IT; to ensure seamless integration of data, timely data updates, and effective communication of system changes or enhancements

• Ensure all system operations comply with relevant regulations, internal policies, and industry best practices. Implement robust security measures to safeguard sensitive financial data

• Lead, mentor and motivate team members to implement the department strategy. Manage department workflow with guidance on departmental projects/issues and provide coaching and development opportunities appropriate to each direct report's individual needs

• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required

• Communicate decisions, priorities, and relevant information to team members effectively

• Support budget management, planning, and expenditure

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• In-depth understanding of commercial banking products, revenue streams, and profitability drivers

• Strong statistical skills with hands-on experience in data analysis, modeling, and interpretation of complex financial data

• Proficiency in statistical software packages such as R, Python, or SAS

• Knowledge of regulatory requirements and risk management principles pertaining to banking data and financial systems

• Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner

• Strong problem-solving and critical thinking skills, with the ability to apply discretion and sound judgement to solve problems efficiently and effectively

• Ability to drive results and balance management of organizational risk and meeting goals of the business

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook  

Education & Experience

• Bachelor's degree in accounting, statistics, or equivalent combination of education and experience required

• 8+ years managing customer profitability and incentive systems within the banking industry required

• 4+ years of experience managing teams and fostering a collaborative work environment required

*Hybrid Schedule: In office 3 days per week

**For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Manager, Customer Profitability & Incentive Compensation - Commercial job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $114,500 to $136,500 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

#LI-Hybrid

Time Type:

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Role

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

• Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
• Efficient handling of call inquiries and providing general information of services in The SKILT centre
• ·Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
• Generate and calculate invoice, record, collect payment, and issuance of receipts on time
• Handle changes in billing, refunds, and credits.
• Handle closing, settlement, and payment collection
• Provide cross-coverage of other Service Relations Officer who may be on leave.
• Support operation functions as and when needed
• Monitor general hygiene and cleanliness of The SKILT Centre
• Any other ad-hoc duties assigned by the management

Requirement

• Fresh Diploma holders are welcome
• GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role
• Good interpersonal and communication skills
• Able to speak mandarin to mandarin speaking parents
• Positive working attitude and customer centric mindset
• Customer service mindset
• Meticulous and organised with attention to detail
• Ability to work independently and as a team.
• Enjoy working in fast-paced environment
• Proficient in MS Office
• Hard working and keen to learn

Location

Upper Thomson

Work Hours

Mon - Sat

1:30-8:30pm

Benefits

· Medical & Health insurance

· Professional development

· AWS and Variable Bonus

Job Type

Full-Time

Salary

$2,500.00 - $3,800.00 per month

We regret that only shortlisted candidates will be notified.