Total 764 quality manager job vacancies in Customer Service category in Islandwide

Job Description

Monitor/manage feedback from multiple feedback channels (e.g.calls to contact centre, emails to public facing inboxes, as well as other digital and traditional platforms);

ii. Monitor and manage Authority’s contact centre;

iii. Manage and enhance Authority’s Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline;

iv. For cases handled by SQO, ensure that final replies are issued to feedback providers within the service timelines

v. Respond to requests from operation divisions for vetting of replies within one working day;

vi. Submit monthly data analytics report on NParks and AVS overall case management performance for current month by the end of the next month;

vii. Implement any other Service improvement initiatives when assigned

Education Qualification :

Degree in marketing or related discipline

At least 3 years’ relevant experience in customer service management, call centre management or quality service management;

• 2 years Quality auditing experience in a call center environment
• Has a clear understanding of Call Center’s quality framework and methodology.
• Excellent interpersonal and communication skills.
• The job requires Multilingual skills –Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing) as the candidate needs to communicate effectively with different stake holders.
• Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Coaching experience is a plus.
• Knowledge of digital advertising is a plus.
• Experience in performing Root Cause Analysis/drilldown is a plus.
• Open to all having the aforesaid skill sets to perform the job.

As the Centre Manager, you will be responsible for managing and supervising a team of care staff to ensure the smooth operation of the senior care centre. You will also be required to organise activities and ensure the centre provides safe care by analysing incidents and implementing solutions to ensure the safety of our clients.

Responsibilities:

• Ensure clients’ (Daycare and Rehab) welfare and safety are well taken care of in the centre.
• Develop, implement, and evaluate innovative and therapeutic activities in line with the GRACE model or care for all daycare clients.
• Engage internal and external stakeholders in conducting meaningful activities to engage clients.
• Organise and conduct MDM to ensure holistic care of clients.
• Promote inclusive care for clients by inviting community residents into the centre.
• Conduct Risk Management Assessments to ensure centres provide safe care by analysing incidents and implementing solutions to reduce incidents.
• Partner with internal stakeholders to achieve organisational goals.
• Provide overall operational leadership and supervision for staff in centres.
• Ensure business sustainability via prudent management of resources, and achieve 95% utilisation rate at a steady state (2 years) for Daycare and Rehab.
• Provide quality service in line with MOH SOPs and service requirements.
• Ensure the centre is ready for clinical, service and financial audits.
• Ensure centre facilities, equipment, and assets are in good working condition, and that all scheduled servicing is carried out promptly.
• Ensure the accuracy of monthly subvention reports.
• Collate data and submit reports when the need arises.
• Increase publicity by engaging community partners within the centre’s catchment area.
• Manage Transport fleet and ensure operational efficiency.
• Ensure staff attend compulsory training (core program, mental health training, first aid, ETC)
• Promote a learning culture by supporting staff in upgrading their skills and knowledge through attending in-house or external courses.
• Identify areas for improvement, along with making recommendations and implementing solutions for the betterment of the care centre.
• Any other projects that are assigned by the manager.

Job Requirements:

• Degree or Diploma in relevant disciplines.
• Prior experience in caregiving duties in Hospitals, Nursing Homes or individual parents would be advantageous.
• Willingness and patience in serving elders.
• Bilingualism (Mandarin) is required due to the work environment.
• Team player with strong communications, interpersonal and organisational abilities.
• Capable of working independently and under time constraints.
• Proficient in the use of Microsoft Office Applications.
• Singaporeans and local PRs Preferred.

Our Client in the Training and Adult education industry is looking to hire an Assistant Manager - Service Quality.

Job Description:

1) Course Administration

• Prompt respond and follow-up on customers enquiries;
• Generate quotation, course registration, confirmation letter, attendance list and billing advice in a timely manner;
• Manage and coordinate class bookings to optimize the allocation of training resources;
• Training Management System and Website content update and maintenance
• Assist in producing relevant reports on regular basis to support training performance management; and
• Support Operations Unit on course delivery matters.

2) Support sales and marketing

• Support marketing outreach and sales promotion initiatives;
• Market scanning on latest training development and promotion;
• Support in organizing ASPRIs s seminars, events and career road shows.

3) Suppliers Management

• Assist in tracking and monitoring the performance of outsourcing partners and vendors, to ensure service standards.

4) Quality Management

• Maintain, track and monitor requirements under the training quality management system and audit requirements.

5) Others

• Supervise and coach junior staff on day-to-day administration and other training operations responsibilities.
• Periodically review administration processes and resource allocation to optimize efficiency and meet performance benchmarks.
• Assist in the implementation of Competency-based training programmes.

Job Requirements:

• Minimum O Level and above
• At least 5 years of relevant working experience in Adult Education, Human Resources, or Engineering.
• Demonstrate good knowledge of the WSQ (Workforce Skills Qualifications) Competency Framework and the Skills Connect system.
• Familiarity with the Ministry of Manpower (MOM) Accreditation Training Providers Scheme or other in-house training schemes will be a significant advantage.
• Must be able to work in evenings and weekends on rotational basis (Evenings - Average twice a month and Sundays in rotating shifts - Average once a month, claimable 1 day off)
• Be open to working extended hours when required and comfortable with a workspace located near a dormitory.
• Candidates with more experience and a track record of excellence may be considered for a senior position.

Other Information:

• Location: Jurong East area
• Work timing: Monday to Thurs - 830am - 530pm, Friday - 830am - 5pm
• Company bus pick up provided
• Variable Bonus and Incentive Bonus
• Singaporeans only

Candidates interested in the advertised position may apply online. We regret that only shortlisted candidates will be notified.

Regards

Zhi Yang

MTM Engage | EA License No.: 21C0385 | EA Registration No.: R21103667 (Lew Zhi Yang) | www.mtm-engage.com

Job Description

The Write Connection (TWC) is a company running English and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English enrichment to our students and customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

We offer a competitive salary package, performance-based incentives, and opportunities for professional growth and advancement. You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

How to Apply

To apply, please submit your resume and a cover letter sharing why you are interested in this role and how your experience aligns with our requirements. Please email your updated resume to Recruitment@TheWriteConnection.com.sg with email subject “Centre Manager”

We regret that only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

LCentral English is a premium English enrichment brand and we are seeking dynamic individuals to fill the position of Centre Manager. Centre Managers are key to business development and daily operations.

Responsibilities include:

• Overseeing the administration of the centre (roster, scheduling, payments, etc.)

• Managing student enrolments (enquiries, assessments, registration, etc.)

• Managing a team of administrators and teachers

• Scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)

• Record keeping (data, finances, etc.)

• Establishing excellent rapport with parents, children and teachers

• Responsible for maintaining the professional appearance of the centre and staff

• Responsible for maintaining brand standards (image and presentation, safety and hygiene)

• Ensuring a positive and nurturing learning environment

Requirements:

• Minimum N / O level

• Training will be provided

• Proficient in standard English

• Good administration skills

• Good organisation skills

• Customer-oriented

• Bilingualism is an advantage

• Salary range $2800-$3500

• 5-day work week ( weekends included )

• Able to start work immediately

• Working location: East, North East, Central

Important: Please email your resume and relevant certificate directly to jessica.tampines@lcentral.net

Only short-listed candidates will be contacted.

[CANDIDATES WHO REQUIRE WORK PASSES NEED NOT APPLY]

Job Description

The Write Connection (TWC) is a company running English and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English enrichment to our students and customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

We offer a competitive salary package, performance-based incentives, and opportunities for professional growth and advancement. You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

How to Apply

To apply, please submit your resume and a cover letter sharing why you are interested in this role and how your experience aligns with our requirements. Please email your updated resume to Recruitment@TheWriteConnection.com.sg with email subject “Centre Manager”

We regret that only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

Job Description

The Write Connection (TWC) is a company running English and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English enrichment to our students and customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

We offer a competitive salary package, performance-based incentives, and opportunities for professional growth and advancement. You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

How to Apply

To apply, please submit your resume and a cover letter sharing why you are interested in this role and how your experience aligns with our requirements. Please email your updated resume to Recruitment@TheWriteConnection.com.sg with email subject “Centre Manager”

We regret that only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

Job Description:

• Manage the operation of service department to achieve target sales revenue generation by maintaining service department efficiently.
• Monitor all service enquiries and procedures to ensure completion of all clients’ requirements.
• Prepare all reports regarding service department, ensure reports to error free and submit it to management as per company policy.
• Administer check lists, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.
• Provide technical advice and schedule maintenance for service department.
• Implements and maintains a service marketing program.

Job Requirement:

• Good interpersonal and communication skill
• With related experience in managerial role
• Ability to coordinate in paperwork / reporting preparation
• Ability to cross sell company products and services
• Good technical skill in maintenance and servicing

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

• Oversee the daily operation of the centre.
• Implement quality standard for all programmes in centre.
• Handle centre tour; operation portion.
• Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Conduct daily health checks with champs at the door when necessary
• Assist parents in the purchasing of merchandise such as uniforms, caps, books etc
• Conduct stock take and restocking of supplies such as merchandise and stationeries etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements:

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Able to teach primary school subjects will be an advantage

Service Delivery Manager

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Involved in managing the IT Service Delivery Operation and Management.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : kelvin@starcareerconsulting.com

We regret only shortlisted candidate would be contacted.

Kelvin Lee (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Roles & Responsibilities

Reporting to the Centre Director on administration matters, this role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

• Oversee the daily operation of the centre.
• Implement quality standard for all programmes in centre.
• Handle centre tour; operation portion.
• Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Conduct daily health checks with champs at the door when necessary
• Assist parents in the purchasing of merchandise such as uniforms, caps, books etc
• Conduct stock take and restocking of supplies such as merchandise and stationeries etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements:

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Able to teach primary school subjects will be an advantage

Responsibilities:

• Manage and develop the maintenance and service personnel.
• Oversee and procure maintenance agreements.
• Establish a schedule for maintenance tasks.
• Develop quotes and tenders for service maintenance.
• Determine necessary tasks for maintenance sites through regular inspections and obtain input from site supervisors.
• In charge of checking in with clients on maintenance tasks.
• Compile and distribute customer feedback to the authorised staff members.
• Assure timely attention to customer feedback.

Requirements:

• Min Diploma in Mechanical Engineering, Electrical engineering, or equivalent.
• At least of 5 years' working experience in the ACMV field.
• Able to lead a team
• Good interpersonal skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.