Total 197 Others software test engineer job vacancies in Customer Service category in D23 Hillview, Dairy Farm, Bukit Panjang, Choa Chu Kang

About us

Azqore is a leader in outsourced banking services. We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions and quality services to our clients.

Backed up by the banking and financial strength of Crédit Agricole Group (majority shareholder with 80%) with its global presence and resources made available by Capgemini under our strategic agreement (minority shareholder 20%) and positioned as the expert partner for the digital transformation of tomorrow's Wealth Managers with a single ambition: to make S2i the technology and banking operations platform of choice for the Wealth Managers in its international markets.

Our business has a single purpose: building partnerships with tomorrow's Private Bankers and Wealth Managers, helping them adapt and develop in a fast-changing world. We do this through a comprehensive and integrated technology solution, operational services and high-quality consultancy services, backed by our quality process. All available in the 11 countries where our user community is active, with a unique system: S2i.

About the job

We are hiring a permanent position of a L2 Destop Support Engineer. Your role includes the folllowing:

• Manage all incoming IT production issues and requests

o Create tickets if not already created

o Answer and resolve “how to” questions, and issues related to workplace services (desktop /laptop/ VDI/ printer)

o 1st level of troubleshoot for any other incoming request and issue, e.g. Resolve or assign ticket to the relevant 3rdlevel resolver groups

• Work in conjunction with the Senior Support groups
• Involve Major Incident Management Team when suspecting a severe issue
• Effectively & efficiently manage team’s queues accordingly to ticket priorities and ensure timely resolutions
• Install, diagnose, maintain and upgrade all organizational hardware and equipment ensuring optimal performance and user experience
• When necessary, liaise with third-party support and PC equipment vendors.
• Manage stock level and inventory of IT equipment
• Complete daily/weekly tasks as required
• Fully document fixes to capture knowledge and contribute in Knowledge management
• Ability to interpret technical information and present it in simple terms for a less technically aware audience
• Identify improvement opportunities for procedures and for IT Services

Job Requirements

• At least 2 years of IT support experience.
• Strong customer service orientation.
• Good knowledge of ITIL processes.
• Sound demonstrated knowledge of Service Desk and Deskside procedures and processes.
• Logical, proven analytical and problem-solving abilities.
• Excellent communication (Written & Verbal) in English & Interpersonal skills
• Ability to prioritise workload to best meet customer requirements.
• Excellent knowledge of PCs, desktop hardware and their internal components.
• Broad knowledge of PCs and Information Technology technologies.
• Experience of working with Remote Control tools.
• Strong Knowledge of Windows, MS office, Outlook, Active Directory, Citrix and VDI.
• Knowledge of network configuration and protocol.
• Eagerness to resolve issues.
• Ability to adapt quickly to an existing, complex environment.
• Ability to quickly learn new tools, concepts and projects is necessary.
• Self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship skills.
• Flexible to work in “on duty” Shifts (24 x 7).

Job Requirements

• Candidate must possess at least a Bachelor's Degree or Professional Degree in Engineering (Mechanical)/Computer Engineering/Physics/ Applied Science/ Mechatronics or equivalent.
• Applicants must be able to travel in Singapore and SEA, as per assign by Superior.
• Strong analytical and problem-solving skills, willing to learn and work hard.
• Able to work independently.
• Team player and ability to work within multiracial environment
• Possess strong oral, written and interpersonal skills.
• Possess teamwork spirit and positive attitude.
• Good and positive work attitude, self-motivated with ability to work independently and in team environment.
• Semiconductor working experience in similar position is preferable.
• Fresh graduates with good academic record are encouraged to apply.
• Must possess own transport.
• Microsoft Office, Excel & Power Point skills

Job Descriptions

• Set up and commission new machine installations at customer’s side.
• Provide technical feedback and failure analysis to R&D and Engineering Dept.
• To monitor and track major projects and perform technical presentations to customers if necessary.
• Able to answer technical question and provide recommendations or solutions for application of machines at customers’ sites.
• Report faults in a timely manner to your reporting superior.
• Understand customer requirements and able to perform data mining and analysis to provide recommendations for improvement.
• Works on problems of diverse scope where data analysis is required evaluation of identifiable factors.
• Requires working closely with R&D, Engineering and Application team for complex issue investigation and solution implementation.
• Develop knowledge-based repository for FAQs and documentation.
• Undertake other duties and responsibilities, which may be assigned by the Company from time to time with on time full closure.

About us

Azqore is a leader in outsourced banking services. We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions and quality services to our clients.

Backed up by the banking and financial strength of Crédit Agricole Group (majority shareholder with 80%) with its global presence and resources made available by Capgemini under our strategic agreement (minority shareholder 20%) and positioned as the expert partner for the digital transformation of tomorrow's Wealth Managers with a single ambition: to make S2i the technology and banking operations platform of choice for the Wealth Managers in its international markets.

Our business has a single purpose: building partnerships with tomorrow's Private Bankers and Wealth Managers, helping them adapt and develop in a fast-changing world. We do this through a comprehensive and integrated technology solution, operational services and high-quality consultancy services, backed by our quality process. All available in the 11 countries where our user community is active, with a unique system: S2i.

About the job

We are hiring a permanent position of a L1 Destop Support Engineer. Your role includes the folllowing:

• Manage all incoming IT production issues and requests

o Create tickets if not already created

o Answer and resolve “how to” questions, and issues related to workplace services (desktop /laptop/ VDI/ printer)

o 1st level of troubleshoot for any other incoming request and issue, e.g. Resolve or assign ticket to the relevant 3rdlevel resolver groups

• Work in conjunction with the Senior Support groups
• Involve Major Incident Management Team when suspecting a severe issue
• Effectively & efficiently manage team’s queues accordingly to ticket priorities and ensure timely resolutions
• Install, diagnose, maintain and upgrade all organizational hardware and equipment ensuring optimal performance and user experience
• When necessary, liaise with third-party support and PC equipment vendors.
• Manage stock level and inventory of IT equipment
• Complete daily/weekly tasks as required
• Fully document fixes to capture knowledge and contribute in Knowledge management
• Ability to interpret technical information and present it in simple terms for a less technically aware audience

Job Requirements

• Min 6 months to 1 year experience in IT role. Fresh graduates are welcome to apply.
• Strong customer service orientation.
• Understanding of ITIL processes.
• Understanding of Service Desk and Deskside procedures and processes.
• Logical, proven analytical and problem-solving abilities.
• Excellent communication (Written & Verbal) in English & Interpersonal skills
• Ability to prioritise workload to best meet customer requirements.
• Knowledge of PCs, desktop hardware and their internal components.
• Knowledge of PCs and Information Technology technologies.
• Experience of working with Remote Control tools.
• Knowledge of Windows, MS office applications, Outlook, Active Directory, Citrix and VDI.
• Knowledge of network configuration and protocol.
• Eagerness to resolve issues.
• Ability to adapt quickly to an existing, complex environment.
• Ability to quickly learn new tools, concepts and projects is necessary.
• Self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship skills.
• Flexible to work in “on duty” Shifts (24 x 7).

Job Description & Requirements

• 5 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Knowledge of ITIL processes and practices.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hours, if required.

Education Requirement

Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.

Job Title: Service Engineer, Shaft Line Solutions

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are now looking for a Service Engineer to strengthen the Field Service Resource team in Singapore. This position requires travelling to locations in and around South East Asia – approximately 50- 100 travel days a year.

This is a permanent opportunity, and its location is Singapore.

What will you be doing as Service Engineer? Your work will focus on these responsibilities:

• Perform Field Service activities according to the work plan.
• Perform overhauls and repairs on assemblies on site and/or in workshops.
• Interact professionally with customers during the work execution.
• Perform internal and external progress status of the assigned work.
• Create the Service Work Reports.
• Ensure that the work is executed according to QSHE guidelines and site procedures and policies
• Follow-up and report on the status of work orders to customer and/or internal stakeholders.
• Continuously seek for solutions in according to best practices.

To be successful in this role, we expect you to have:

• Mechanical knowledge in propulsion equipment
• Self-motivated, analytical & fault-finding skills
• Mature, hardworking, have good anticipation with a problem-solving attitude
• A team player with a positive mindset & ability to adapt / work in a challenging environment
• Good written & communication skill
• Diploma or NITEC in Mechanical Engineering
• At least 2 year working experience in related field

Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner
Email: hyunjoo.kim@wartsila.com

Job Overview:

Provides contractual service and assists customers with problem solving support regarding the Company’s products / applications / solutions. Experience and knowledge in, but not limited to Company products. Provide on-site field service and/or 24-hour over-the-phone or on-site assistance. Conduct site surveys, product / application / system audits, and assist Key Accounts Managers and sales representatives prepare new business proposals. Ensure implementation of the Six Service Standards at all client sites.

Job Responsibilities:

• Support district sales personnel in the handling of Company program service calls on existing products and services and assist in the correction problems as appropriate.
• Participate in design reviews, new application start-ups, and evaluations.
• Assist in critiquing products for serviceability, performance and reliability.
• Inter-act with appropriate company resources and work as a team.
• Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
• Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
• · Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes.
• Document value provided to the customer whenever possible.
• Assist in the development of troubleshooting service guides and bulletins on existing products.
• Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
• Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained, and customer satisfaction is maintained.
• Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
• Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, roll-out support services, etc.
• Provide training to the first-line Account Managers on Company offerings and the resources available to them to assist in answering customer questions.
• Seek to keep abreast of the latest industry advances through continuous education.

Requirements:

• Technical Degree or equivalent education with industry experience is preferred.
• Must have knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.
• Comfortable to support customers in the petrochemical industry.
• Excellent organizational, interpersonal, verbal and written communication skills are essential.
• Ability to manage multiple projects simultaneously and maintain project schedule timelines.
• Able to write and maintain clear, concise reports utilizing a standard laptop computer.
• Someone who can think logically and interject common sense and is prepared to make decisions.
• A self-motivated, goal oriented, as well as a team player.
• Required to travel to Jurong Island. Company car is provided. Class 3 driving license is a must.

Jason Marine Group Limited is a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Technician/ Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing of navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

We are a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing if navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

Job Title: (Senior) Service Engineer, Gas Solutions

Wärtsilä is looking for a competent (Senior) Service Engineer in Gas Solutions. This is a permanent opportunity, and its preferred location is Pandan Crescent, Singapore.

About the Position

What will you be doing:

As (Senior) Service Engineer, Gas Solutions, your work will focus on these responsibilities:

• Execute field service activities per Wärtsilä procedures and general practices of safety and cost-effectiveness.
• Perform basic troubleshooting, running tests, fine-tuning, adjustments, and trimming related to running performance on equipment.
• Independently perform significant/complex repairs and complete overhauls.
• Perform warranty and commissioning activities, delivering the equipment to the customer or a shipyard.
• Perform internal and external progress status reports of assigned work.
• Participate in briefings and debriefing for each service jobs.
• Create Service Work Reports.
• Collect and organize time sheets and expense reports. Report and inform the back office as required.
• Ensure the work is executed according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.
• Issue WeCare and Non-Conformance Reports when appropriate to ensure "lesson learned" from experiences gained at service jobs.
• Execute Client Survey after each job.
• Supervise the tasks performed by Wärtsilä employees and subcontractors.
• Promote Wartsila products and solutions to customers.
• Participate in other department work as directed by the Line manager.

To be successful in this role, we expect you to have:

• Diploma/BSc in Process, Automation, Mechanical, Marine, Electronic or Mechatronic Engineering.
• 3-5 years hands-on experiences in process and electrical & automation disciplines.
• Willingness to travel around the world for Field Service jobs.
• Good computer skills.
• Relevant ' hands-on experience in process, mechanical and electrical. disciplines within LPG/LNG/VOC/IG and Flare Gas systems.
• Fluent command of English, written and verbal
• Service and team mindset.
• Structured, good attention to detail, and self-motivating.

Contact & next steps
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner
Email: hyunjoo.kim@wartsila.com

Job Title: Life Cycle Support Executive/Engineer, ANCS

As ANCS (Automation, Navigation & Control Systems), we transform how vessels perform to create the safest and most efficient journey for our customers – always with the vision in mind to navigate towards a more sustainable maritime industry. With our rich history of pioneering maritime technologies, we have defined industry benchmarks.

To be better tomorrow, we need the right talents today to complement our strong team of 650 employees in over 10 countries across the globe with the right skills, experience, and a winning attitude.

We are looking for Life Cycle Support Executive/Engineer, ANCS to join our team. This is a permanent opportunity, and its location is Pandan Crescent, Singapore.

About the Position:
As a Life Cycle Support Executive/Engineer, your work will focus on these responsibilities:

· Processing spare part deliveries from inquiry to invoice.

· Coordinating service visits and invoicing of same in close cooperation with the local spare part and service team(s).

· Actively Participating in Integrated Logistic Support (ILS) meetings (also overseas).

· Assisting in creation of ILS documentation to meet contractual requirements.

· Maintaining the ILS documentation together with ILS Engineers.

· Participating in internal project status and milestone reviews.

· Participating in project design review and integration review.

· Proactively collaborating with ERP system Master Data team to update the information in the ERP system with component data and related documentation.

· Making Support Material Plan in close cooperation with Sourcing and Obsolescence Management

· Providing the advice on any changes to design and potential cost impacts.

· Assisting other team members as required and promptly take action to resolve Quality/Design issues.

· Supporting stakeholder management, of external and internal stakeholders.

To be successful in this role, you should have:

· Diploma/BSc. in relevant specialisation, e.g. mechanical, electrical, or electronic engineering, preferable with focus on product lifecycle.

· 3 to 4 years of working experience would be a plus; however, this role is open to fresh graduate candidates as well.

· Skilled in Microsoft Office package and other collaboration tools

· Good interpersonal skills, teamwork, and organisational skills.

· You have a librarian gene, for meticulous filing and systematic document maintenance.

· Fluent English in writing and verbally.

· Ability to occasional overseas travels.

· Superior team player who sets the team above yourself.

Please note that according to Wärtsilä policy, voluntary consent for a background check is required for candidates being considered for this position.

Contact & next steps

Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner

Email: hyunjoo.kim@wartsila.com

• The Field Service Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of Veolia’s products
• Provide on-site interpretation of data and technical instruction
• Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures and trends.
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Review reported malfunctions and identify / analyze any undesirable trends
• Make recommendations on findings
• Review effectiveness of maintenance actions in order to identify training needs
• Be one of the focal points for assigned account for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met
• Developing and maintaining a customer preference relationship toward Veolia
• Execute value generating plans and coordinate both internally and externally with the customer
• Outlining, presenting and selling the value of Veolia products and services that can benefit customer needs
• Ensure that all the KPIs set by customer are met
• Ensure customer satisfaction by providing high service standards.

Requirements:

• Diploma or Degree in chemical, environmental engineering. Chemistry or equivalent knowledge and experience are welcome.
• Those with experience in water treatment & field service in chemical industry, will be an added advantage.
• Able to work well and excel in a team. Demonstrates leadership qualities.
• Strong communication skills (both written and verbal)
• Willing to work on site in a Refinery
• Strong physically as the job requires frequent walking and cycling in the refinery.
• Possess valid class 3 driving license.

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

ADDITIONAL JOB DESCRIPTION

The Strategic Pursuits organization works within the Google Cloud Go-To-Market organization to drive business growth through the systematic identification and execution of specific, non-standard growth opportunities (i.e. strategic pursuits) that open new markets, acquire new customers or grow existing customers.

As a Customer Engineer in Google Distributed Cloud, you will work closely with the sales teams to offer and deliver complex distributed cloud solutions. You will be a technical expert with strategic global customers, leading conversation on cloud offers and driving decisions to align with Google Cloud services and delivery team innovation and capabilities.

Qualifications

JOB RESPONSIBILITIES

• Build partner specific, go-to-market solutions to reduce business cycles and drive partner business as measured through pipeline and business growth.
• Own the technical relationship with partners, empowering them to drive a successful pilot or proof of concept, support partners drive toward customer acceptance of the technical proposal, leading to an agreement, and work with partners during the migration phase to assure they have all the tools necessary to deliver a successful deployment.
• Build trusted advisory relationships and make recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution providing best practice advice to customers to optimize Google Cloud effectiveness.
• Be a technical advisor and point of contact for strategic customers and accounts with non-standard requests and innovation needs.
• Travel up to 60% of the year.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud computing, distributed systems or data center transformation.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

PREFERRED QUALIFICATIONS

• 10 years of experience in a customer-facing role
• 8 years of experience in cloud infrastructure designing multi-cloud solutions
• Experience partnering across business units, stakeholders, vendors, and teams to achieve common goals.
• Global experience managing distributed teams on large-scale programs.
• Ability to communicate complex information to executive internal/external stakeholders.

Job Title: Assistant Service Engineer (ID8196)
Location: Tuas, Singapore
Working Hour: Mon to Fri 8:am - 5:30pm
Salary: $2500 - $4500

Job Description:
Conducting routine services and machine maintenance
Repair or replace machine transmissions, brakes, engines and other associated parts
Change engine and hydraulic oil, brake checks etc
Troubleshoot, repair, service and commissioning of equipment.

Requirement:
Knowledge of diesel engine components and operational mechanisms
Problem-solving ability
Physically fit

Hitachi Energy Integration support customers in creating stronger, smarter and greener grids adapted to meet the needs of the changing power landscape. Our system solutions are designed and delivered to provide the highest lifecycle value with the lowest risk.

Lead all on-site activities of a project to assure cost-effective execution of project deliverables in accordance with contract specifications, quality standards, schedule, and safety requirements during the start-up, construction and/or erection, commissioning, maintenance phases. Sell solutions and service to customer with high volume at high profitability with excellent interpersonal skills to actively seek out prospects.

Your responsibilities:

• You will provide on-site support for maintenance of equipment and routine maintenance independently, identify technical problems and make analysis through remote or on-site activity in different Service categories.
• You will consult with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
• You will create and maintain strong relationships with customers, understand their needs and provide specialist support and solutions, prepare and ensure all materials, parts and equipment are available and at the appropriate quality for Service activities and troubleshoot equipment failure and make recommendations to avoid repeat the problem in the future.
• You will provide recommendations to management to improve operations and customer service, coordinate and execute specialist projects through planning, meeting milestones and regular reviews.
• You will identify opportunities for the development of new service applications, equipment and methods, ability to travel to within domestic Singapore is a must, as the role will require hands-on support at customer sites.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Vocational/ITE/Diploma training in Electrical/Mechanical Engineering with a focus on Electrical or Mechanical Engineering.
• 5 years in Service Experience Power sectors.
• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing of insert specific product and industry/sector.
• Good understanding of the Transmission regulations and current H&S legislation.
• Able to work in team and good interpersonal skills.
• Proven leadership skills, with a collaborative, solutions-oriented approach and strong communication skills.

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are?

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About the job

Responsible to perform service work, such as troubleshooting, condition audits and maintenance work for customer’s fired boiler or waste heat recovery systems in shipyards, offshore and power plants all over the world. Service work also includes maintenance and testing of boilers and burners, as well as other steam system components, soot blowers, dampers, etc. Service Engineer also gives technical support for service project team and spare part sales.

Main Tasks:

• Customer focus, key stakeholder engagement, collaboration and communication for commissioning and service-related activities.
• Deep understanding of project specific requirements and process workflow for site commissioning execution, system operation and delivery.
• Detailed knowledge and execution of process, mechanical, electrical and controls completion in accordance with company and customer requirements.
• Create commissioning execution procedures and schedules for all process, mechanical, electrical and control automation tasks relating to Boilers & Gas systems.
• Deep knowledge of Boilers & Gas systems surrounding environment such as upstream / downstream, interface and dependent processes and systems across process, mechanical, electrical and controls.
• Ensure compliance with customer and project specifications as well as statutory regulations and classifications society related site activity.
• Supported by the project and engineering team, the commissioning & service engineer is responsible to communicate internally & externally and implement a plan for bringing the system to safe and operational handover to the client in accordance with project performance guarantees and classification society requirements.
• Daily internal and external reporting (face to face, verbally and/or written) of onsite activities and progress, detailing status in relation to project and commissioning schedules and constructively highlighting required actions and next steps.
• Customer focal point for service lifecycle of Boilers & Gas systems equipment including technical support, troubleshooting, callouts, system monitoring, health checks, training, surveys, spares and aftersales enquiries.
• Champion continuous improvement and actively seek innovation in our business.
• Ensure relevant documents, certifications and training are valid and up to date.

What you know?

• Bachelor’s degree in Mechanical or Electrical Engineering or equivalent.
• 10 years total experience out of which 5 years in a similar industry related position.
• Advanced/well-developed skills, knowledge and experience within the following disciplines is expected:
  Combustion, steam, heat transfer and fuel handling
  Instrumentation & controls
  Safety shutdown systems including PLC logic and HMI
  Mechanical, process and electrical engineering
  Rotating equipment such as fans & pumps
• Positive & investigative attitude
• Quick to adapt, interact and commit to action in providing customer satisfaction
• Good communication skills in English, written and spoken.
• Ability to travel extensively for prolonged durations with office-based time in-between assignments (100-150 days per year)
• Willingness to work in offshore environment

What is in it for you?

You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet

You work in a company who values personal development and leadership

Your work will have a true impact on Alfa Laval’s future success