Department/Unit:
Health Service
Work Shift:
Day (United States of America)
Salary Range: MIn. $18.00/hr - Max $23.00/hr
JOB DESCRIPTION
HEALTH SERVICE TECHNICIAN (HST)
The Health Service Technician in Employee Health Service works under the supervision of and reports directly to the Health Service Manager. The primary responsibilities of the HST is coordination and maintenance of documents, patient charts, and data management as well as the clinical duties of N95 fit testing, Urine drug screening, Screening audiograms, pulmonary function testing, Pulse Oximetry, Phlebotomy, Vital signs, and facilitation of Healthcare workers (HCW) through the unit. Additionally, the HST will perform other tasks outlined below to ensure the smooth functioning of the unit. The HST utilizes customer service and organizational skills to respond to actual or potential health care documentation requirements of the Employee Health Service, and works according to existing protocols and with sound medical judgement to perform required testing and patient evaluation.
Job requirements:
1. Graduation from High School and at least 1year applicable work experience.
2. Knowledge of and ability to apply medical terminology
3. Working knowledge of computer programs with strong PC and keyboard skills
4. Critical thinking with ability to adapt workload, data management, and patient care based on information obtained.
5. Self-motivation, independent work skills, attention to detail. Must work very well with people and have skills in dealing with confidential and personal issues. Ability to view the EHS unit as team.
6. Good communication skills
7. Strong Customer Service skills.
8. BLS certification
Job duties:
Data management:
Include but are not limited to:
1. Collect identified information for accurate completion of the visit documentation.
2. Review all HCW documents for any ‘yes’ answers that lead to additional paperwork, and supply that paperwork to the HCW.
3. Review chart for compliance with all EHS requirements. Ensure that all appropriate forms are attached and bring any questions to other team members.
4. Shred all documents removed from the chart with any identifying information.
5. Keep a supply of necessary forms available at the nursing and N95 stations.
6. Document Tb tests and readings obtained from Mail and Fax machine on the HCW;s card, and create a contact sheet.
7. Pick up Tb skin test cards from the Nursing area and distribute them appropriately among the reading boxes.
8. Reminder calls for Tb skin test readings
9. Telephone triage
10. Terminate HCW in Respond from HR listing
11. Cover front desk
12. Pull terminations
13. Break down charts for scanning, scan documents and destroy originals. Organize scanned items in computer
14. Distribute charts and paperwork from the clinical staff.
15. File labs and records into charts
16. File charts
17. Prepare copies of records upon HCW requests
18. Copy WC notes and store them for RM pick-up.
19. Check Fax machine and disperse documents
20. File PPD cards as needed.
21. Implementation and documentation of OSHA program visits regarding medical management of employees on the HAZMAT, ASBESTOS, Hearing Conservation, Day Care, Formaldehyde, Lead teams.
22. Liaison with the GME department and Student affairs for the compliance with EHS N95 fit testing programs.
23. Liaison with the Medical staff credentialing department for the compliance with EHS programs among the Credentialed staff
24. Implementation and documentation of new special programs.
25. Participation in Health Service QIT
26. Working knowledge of new data management program
27. Preceptor / training of new and lite duty staff
28. Assist in the compliance with HIPAA within the department
29. Assist with JCAHO within the department
Clinical duties:
1. N95 and Full Face Respirator fit testing, maintenance of equipment and supplies.
2. Completion, documentation, and maintenance of records and supplies for the post-offer drug screen program
3. Daily and weekly controls for all laboratory tests consistent with good practice and under the authority of the AMC lab.
4. Daily testing of negative pressure rooms
5. Urine dips
6. Urine pregnancy tests
7. Rapid Strep tests
8. Blood sugar tests
9. Pulmonary Function testing
10. Pulse oximetry
11. Audiograms
12. Biological Control for the audiogram
13. Vital signs
14. Phlebotomy
15. Height/Weight
16. Visual acuity
17. Color vision testing
18. Stocking of rooms
19. Putting patients in rooms for Sick Calls and Workers Comp visits with concise note regarding chief complaint.
20. Order and restock linens
21. Transport of specimens to lab
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as outlined in the attached annual competency assessment. Where feasible, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job’s essential functions.
EDUCATION:
High School Diploma or equivalent
EXPERIENCE:
Medical terminology and related medical office experience preferred.
COMMUNICATION SKILLS:
Ability to read and interpret documents in English such as safety rules and procedure manuals. Ability to document patient care on established forms. Ability to communicate cooperatively and effectively in English to patients, family members, employees and others. Ability to listen well, to take direction and to engage in interactive dialogues with others. Ability to seek out the input of others to achieve consensus.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
PROFESSIONAL SKILLS:
Ability to be honest, to be punctual, and to perform the job in adherence to the highest standards of ethical conduct as defined by AMC and the tenets of the medical profession. Ability to implement organizational plans, and the mandates of governing agencies. Ability to be accurate in such matters as record-keeping, and to use good judgment when performing the functions of the job or when interacting with others. Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict. Ability to adhere to AMC’s policies, procedures and practices, and to utilize AMC’s problem-solving processes for resolving grievances or disagreements. Ability to anticipate and resolve potential problems to ensure the continuity of appropriate patient care.
REASONING ABILITY:
Ability to identify problems, collect data, establish facts, and draw valid conclusions. Critical thinking is essential in order to carry out job duties in a dynamic and fluid environment without static protocols. Ability to improve job performance through continuing education and self-direction.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to probe, handle, or feel objects, tools, or controls, reach with hands and arms, and speak and hear. The employee is occasionally required to sit and stoop, kneel, or crouch.
The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, accurate color vision, depth perception, and the ability to adjust focus.
Specific hearing abilities of this job include being able to accurately hear and interpret conversation at a normal level in a crowded area. The employee must be able to provide reproducible results in a biological control for the audiogram.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee may be subject to infectious materials and chemicals (see unit specific MSDS information).
The noise level in the work environment is usually moderate.
This job requires as an essential function that the majority of the time the employee be physically on-site as the work cannot be done from a remote location.
OTHER REQUIREMENTS:
All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any other job-related instructions given by their supervisor subject to reasonable accommodations.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
