Customer Service Manager/ Assistant Manager (Sales Support)
3 hours ago
We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:Responsibility :Monitoring customer service and consultants on...
We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:
Responsibility :
- Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
- Allocate workload and job segregation to each of the teammates.
- Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
- Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
- Responsible in monitoring customer service handling customer complaints & problem-solving.
- Initiate training development plan and organize necessary skills for all customer service.
- Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
- Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
- Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
- Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
- Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
- Set and evaluate Performance Appraisal to customer service.
- The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
- Make sure SOP is in place for customers.
Requirements:
- Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
- Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
- Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
- Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
- Possess own car transport.
- Demonstrate strengths in leadership, interpersonal, and organizational skills.
- Cheerful outlook and confident collaborator.
Perks & Benefits
- Open culture
- Personal development opportunities
- EPF, Socso, EIS
Exaltech Sdn. Bhd. was founded in mid-2003, based in Malaysia by involving in unique plastic products and related services cater specially for Malaysia market. Starting out from a plastic resin trading house to trading in extrusion of high quality sheet plastics, Exaltech has always striving to be the best in the field. Today, we are the exclusive sole agent of the Brand Eubiq – The World’s Most Flexible Power Outlet System, to be distributed in Malaysia. With effective management and high competence marketing capabilities, Eubiq has successfully penetrated into the local market and build a reputable household name among Malaysian.