APPENDIX 1
Deputy General Manager
Primary Responsibilities
· Participate in long term planning and provides support to EXCO.
· Attend EXCO/BOD Meetings and prepare meeting minutes.
· Assist to ensure the office and mall is efficiently managed.
· Assist to organise the office operations and procedures and improve work processes
· Assist in office administration tasks.
· Increase management’s effectiveness by recruiting, selecting, orienting, training, coaching, counselling and disciplining staff.
· Communicating values, strategies and objectives; assigning accountabilities, planning, monitoring, and appraising job results; developing incentives developing a climate for offering information and opinion; providing educational opportunities.
· Coordinate efforts by establishing procurement, production, marketing, operational policies and practices and ensure compliance by staff.
· Co-ordinates public relations activities and assists in planning and preparation for overseas exhibition, forums and trade visits when necessary.
· To act in accordance to the General Manager’s role. Refer to Appendix 2.
Management / Tenant Relation
· Build excellent relationship with tenants.
· Manage the FIRAC program and assist tenants to resolve dispute amicably with customers.
· Communicate with tenants on all matters in addition to tenancy issues.
Other Terms and Conditions:
· The above terms and conditions of service are subject to review by the Management from time to time.
· Any ad-hoc duties as and when required by the management.
· Required to work on weekends/after office hours to coordinate mall events/company events.
APPENDIX 2
General Manager
Job Description
The General Manager directs and coordinates activities of the overall operations of all departments and supports the Board in formulating and administering organization policies performing the following duties through subordinate managers and staff. (Including Singapore Furniture Association as Executive Director and all its subsidiaries as General Manager)
Reports to
Managing Director/Board of Directors and/or Alternate/s appointed.
Supervises & Directs
Deputy General Manager, All Department Manager and All other Staff.
Primary Duties and Responsibilities
The duties include the following, but not limited to:
· Participates in formulating and administering company policies, directing and coordinating activities of all departments to develop and implement long-range goals and objectives to meet business and growth objectives.
· Oversees key projects, processes and performance reports, data and analysis.
· Reviews achievements and required changes in goals and objectives resulting from current status and conditions and market trends.
· Reviews analyses of activities, costs, operations and forecast data prepared by senior team members to determine progress towards goals and objectives of all departments.
· Develops, reviews, updates and implements changes to:
· Corporate governance practices and ensures accountability.
· Strategic Business Planning including marketing plans to improve mall performance and operational efficiency and productivity.
· Accounting and corporate secretarial practices to ensure compliance with all statutory requirements.
· Human resource policies, procedures and practices; hiring and terminating as and whennecessary.
· Develop good communication channels with the Board, Landlord and Tenants; review feedback and recommends changes as necessary.
· Acts as Spokesman with external parties including potential landlords and related parties; Manages the FIRAC program.
· Recommends actions or projects as appropriate, especially when Government grants & subsidies and other incentives are applicable.
· Any other assignments as and when required and necessary.
Criteria
· Business acumen; Experience in developing and implementing business plans.
· Strong Leadership, motivation and managerial skills; Advocates integrity and ethical standards.
· Financial Management; Competency in budgeting, forecasting and planning.
· Human Resource; Competency in hiring, developing and evaluating employees.
· Communication and advocacy skills that can be applied to decision-makers at the highest level.
· Strong Project Management; Ability to multi-task.
· University degree in a management and/or 10 or more years of progressive management.
· Fluency in oral and written English and Mandarin.
· Able to travel out of the office or overseas as and when required.
· Able to work in the evenings or on weekends to accommodate the activities of the organization and public events as and when appropriate.
Personal characteristics
The General Manager should demonstrate competence in some or all of the following:
Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the company.
Build Relationships: Establishes and maintains positive working relationships with others, both internally andexternally , to achieve the goals of the company.
Communicate Effectively: Speaks, listens and writes in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
Creativity/Innovation: Develops new and unique ways to improve operations of the company and to create new opportunities.
Focus on Member’s Needs: Anticipates, understands, and responds to the needs of internal and external members and community to meet or exceed their expectations within the company parameters.
Foster Teamwork: Works cooperatively and effectively with others to set goals, resolve problems, and makes decisions that enhance organizational effectiveness.
Lead: Positively influence others to achieve results that are in the best interest of the company.
Make Decisions: Assesses situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the company.
Organise: Sets priorities, develops a work schedule, monitor progress towards goals, and tracks details, data, information and activities
Plan: Determines strategies to move the company forward, sets goals, creates and implements action plans, and evaluates the process and results.
Solve Problem: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve problems.
Think Strategically: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the company.