Total 5 Customer Service job vacancies in Mont Kiara

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Votre style, votre Carrière

Harry Rosen est un détaillant de vêtements pour hommes de qualité supérieure qui possède des magasins partout au Canada.  Nous nous spécialisons dans la mode masculine de luxe depuis plus de 70 ans et avons été officiellement reconnus comme l'une des sociétés les mieux gérées au Canada.

Nous sommes à la recherche d'un(e) représentant(e) du service à la clientèle pour se joindre à notre équipe en magasin.  Dans ce rôle, vous serez responsable de :

·       Offrir un service exceptionnel à nos clients et à nos associés à notre caisse

·       Effectuer des tâches quotidiennes de manipulation de l'argent, y compris l'ouverture et la fermeture des caisses et le traitement de toutes les transactions de vente.

·       Ensachage et confection de tissus des produits achetés pour le compte des clients

·       Répondre au téléphone du magasin

·       Entretien du centre de services

·       Mettre à jour et tenir à jour les dossiers d'information des clients, y compris l'adhésion à notre programme de fidélisation Club Harry

·       Aider au traitement des transferts inter-magasins et aux demandes et expéditions de commerce électronique

·       Aider les clients qui ont acheté en ligne, mais qui viennent chercher leurs produits en magasin

Les candidat(e)s retenu(e)s devront :

·       2 ans d'expérience dans un rôle en contact direct avec la clientèle au centre de service, offrant un service à la clientèle exceptionnel sont préférables.

·       Une forte orientation vers le service – une volonté démontrée d'épater nos clients !

·       Souci du détail

·       Intérêt démontré pour la technologie et la façon d'utiliser les innovations technologiques pour soutenir la fonction de service à la clientèle de la vente au détail.

·       La capacité de travailler efficacement au sein d'une équipe

·       Solides compétences multitâches et capacité de gérer, d'accuser réception et d'aider calmement et efficacement une longue file de clients en attente de service.

·       Solides compétences en communication

Quels sont les avantages de ce poste ?

·       Possibilités de gagner des bonus d'équipe mensuels et annuels

·       Les meilleurs rabais de l'industrie et les meilleures opportunités d'achat spéciales

·       Un ensemble complet d'avantages sociaux flexibles

·       Des régimes de retraite et des REER collectifs qui évoluent avec vous

·       Un lieu de travail moderne et à la pointe du numérique

·       Un coach qui s'engage à vous accompagner dans l'atteinte de vos objectifs de carrière personnels

·       Une culture riche et diversifiée favorisée par un conseil interne de la diversité, de l'équité et de l'inclusion

·       Un employeur qui valorise la croissance et la promotion à l'interne et qui s'engage à planifier la relève pour votre avenir.

Nous vous remercions de l'intérêt que vous portez à cette occasion.

_____________________________________________________________________________

Your Style, Your Career

Harry Rosen is a retailer of fine quality menswear with store locations across Canada.  We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.    

We are looking for a Customer Service Representative to join our Store team.  In this role you’ll be responsible for: 

·       Providing exceptional service to our Clients and our Associates at our Cash Desk 

·       Performing daily cash handling functions including opening/closing registers and processing all sales transactions 

·       Bagging and tissuing purchased product on behalf of customers 

·       Answering store phones 

·       Maintaining the Service desk 

·       Updating and maintaining client information files including membership in our Club Harry Loyalty program 

·       Assisting with Inter-store transfer processing and e-commerce requests and shipments 

·       Assisting clients who have purchased on-line but are picking up products in-store 

Successful candidates will require: 

·       2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred. 

·       A strong service orientation – a demonstrated desire to wow our customers! 

·       Detail oriented 

·       Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function 

·       The ability to work effectively as part of a team 

·       Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service  

·       Strong communication skills  

What are the perks of the job? 

·       Opportunities to additionally earn monthly and annual Team bonuses 

·       Best in industry discounts and special purchase opportunities 

·       A comprehensive flexible benefits package 

·       Pension and Group RRSP Programs that grow with you  

·       A modern, digitally advanced workplace 

·       A coach committed to supporting the achievement of your personal career goals 

·       A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council 

·       An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity. 

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Maxi, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

What you'll do:

• Oversee the day-to-day operations of a specific department within a store

• Ensure the department meets or exceeds sales and profitability goals

• Train and develop department associates in customer service, product knowledge, and merchandising

• Ensure merchandise is stocked, displayed, and priced appropriately

• Monitor inventory levels and coordinate with other departments to ensure timely replenishment

• Maintain a clean and safe department for customers and employees

• Manage departmental expenses and assist in budget preparation

• Communicate regularly with store management and other department managers to ensure store-wide goals are being met

• Be constantly on the lookout for great talent to join our team

• Lead, coach and motivate colleagues to improve productivity, engagement and retention

• Be committed to maintaining merchandising and operational standards

• Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring:

• High school diploma or equivalent; some college coursework preferred

• Previous retail management experience, preferably in a departmental or specialty store setting

• Strong leadership and interpersonal skills with the ability to motivate and develop associates

• Excellent organizational and time management skills

• Ability to work a flexible schedule, including nights and weekends

• Proficiency in basic computer skills, including Microsoft Office

• Knowledge of retail operations, including merchandising, inventory management, and customer service

• Ability to lift and move up to 50 pounds and stand for extended periods of time.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing  

You’ll be joining CIBC’s Client Account Management Department as a Credit Counsellor and making a real difference for our clients. You’ll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts. You'll ensure the client is aware of the terms and conditions of their contractual obligations and are able to prevent further delinquencies. 

Our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm and Saturday from 8:00 am to 4:00 pm. You’re flexible to work between these hours which include evenings and weekends.

Please note that the start date is March 11th, 2024 and it's a full time permanent position.

At CIBC we enable the work environment most optimal for you to thrive in your role.  Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. 

CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements. The expectation is that you must be able to attend your primary CIBC location within two hours upon request.

Agent @ Home Program Requirements 

• Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions. 

• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).

• Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How You'll Succeed  

• Client engagement – Speak with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

• Call Ownership – Respond to incoming calls or make outbound calls. Take complete ownership of calls in a friendly, empathetic, courteous and professional manner.

• Problem solving – acts effectively by knowing how to obtain information required and uses one’s network to identify and solve for a problem or need.

• Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.

  

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

• You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Mont-1155 Rene Levesque O

Employment Type

Regular

Weekly Hours

37.5

Skills

Communication, Customer Service, Empathy, Listening Effectively, Taking Initiative, Teamwork, Working Independently

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Customer Service Lead - RETAIL

Full Time Permanent 

Reporting to Store Operations Leader

Harry Rosen – Les Cours Mont-Royal, Montreal

OWN YOUR STYLE AND YOUR FUTURE 

Harry Rosen is a retailer of fine quality menswear with store locations across Canada.  We have been specializing in luxury menswear for nearly 70 years and have been officially recognized as one of Canada’s Best Managed Companies.

We are committed to developing retail leaders who love retail, inspire others, readily embrace change and technology, and have the passion and ability to inspire others. As a Customer Service Lead, you’ll be responsible for training and developing a Service Desk team that recognizes their key role in delivering a superior service experience to our discerning clientele.

We are looking for a Customer Service Lead to join our Store team. In this role you’ll be responsible for:

• Focus on training and development of top Customer Service Representative team
• Provide day-to-day leadership to the customer service team
• Model customer service standards of excellence are demonstrated at the service desk
• Provide coaching support to ensure POS policy and procedure standards
• Support policy and procedures standards in line with our Core Values in ensuring a consistent and high-quality customer service experience
• Maintain supplies and resources at service desks
• Support accurate and timely markdowns, and restyles
• A welcoming and inclusive mindset, and a passion for emulating and upholding our core values  

Successful candidate will require: 

• A minimum of 2 years of retail experience in a client facing role, with capacity in managing a small team
• A strong service orientation – a demonstrated desire to wow our customers!
• A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.
• Service Desk Leaders, POS and Cash Service experience
• Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team

What are the perks of the job? 

• Opportunities to additionally earn monthly and annual Team bonuses 
• Best in industry discounts and special purchase opportunities 
• A comprehensive flexible benefits package 
• Pension and Group RRSP Programs that grow with you  
• A modern, digitally advanced workplace 
• A coach committed to supporting the achievement of your personal career goals 
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council 
• An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Mont-1155 Rene Levesque O

Employment Type

Regular

Weekly Hours

37.5

Skills