A Vacancy at Mersey and West Lancashire Teaching Hospitals NHS Trust.
We are an experienced and award-winning Lead Employer employing c.12,500 Doctors and Dentists in Training across NHS England Regions including North West, The Midlands, East of England, Thames Valley and London and South East. This model has been established since 2010 and we are responsible for the full employment life cycle for our Specialty Doctors in training.
The Team Leader will provide a wide range of support and service to the Doctors and Dentists in Training. You will be required to demonstrate strong verbal/written communication skills and high attention to detail and accuracy along with taking personal responsibility for the Audits schedules within the Lead Employer Governance Team. The post holder is required to ensure special attention is given to undertaking and investigating the non-standard, complex cases and situations via the auditing process in an effective manner.
As an experienced professional you will be used to managing complex queries and have a flexible approach with the ability to function effectively in a fast-paced environment with excellent interpersonal skills to deal with many people at all levels. You will have the ability to maintain a professional and pleasant demeanour, have excellent organisational skills and the ability to multi- task.
Please note interview will include test.
Interview date: 24/05/2024
• As an experienced professional you will be used to managing complex queries and have a flexible approach with the ability to function effectively in a fast-paced environment with excellent interpersonal skills to deal with many people at all levels. You will have the ability to maintain a professional and pleasant demeanour, have excellent organisational skills and the ability to multi- task.
• Duties described are not exhaustive and may be varied from time to time. The values of Mersey & West Lancashire Teaching Hospitals NHS Trust are integral to the way you are expected to perform.
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
· CARE that is evidence based, high quality and compassionate
· SAFETY that is of the highest standards
· COMMUNICATION that is open, inclusive and respectful
· SYSTEMS that are efficient, patient centred and reliable
· PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme.
• Ensure good and professional communication pathways are maintained within the respective teams, trainees and the wider stakeholder groups including HEE, GMC and BMA Acting as an advocate for the service.
• Have a comprehensive understanding of the employment of doctors and dentists in training, interpreting national codes of practice, terms and conditions of employment and Trust policies and procedures for all Lead Employer stakeholders
• Providing support to the HR Governance manager on pay protection, Junior Doctor Forum meetings, and exception reporting.
• Provide administrative support to the Guardian of Safe Working and Less Than Full time Lead employer Champion.
• Adhering to escalation procedures to ensure the timely processing of information
• Communicate effectively with Lead Employer to ensure that timely information is received in line with the Code of Practice.
• Responsible for ensuring that all required actions for audits are processed onto the relevant systems
• Ensure that the monitoring of regular workforce reports on pay and contractual matters i.e., compliance, reconciliation GMC and DBS are actioned.
• Contribute to the achievement of corporate objectives and the Lead Employer Service Level Agreement.
• Contribute to the continuous improvement in the efficiency and effectiveness of the Lead Employer Service.
• Work in partnership with colleagues to optimise opportunities for working collaboratively towards the provision of an integrated employment service.
• Production and delivery of a high-quality customer service ensuring communications both verbal and written are delivered in line with the trust values and behaviours.
• Support and participate in regular team meetings.
• Ensure diplomacy when liaising with senior internal and External stakeholders being sensitive to needs whilst maintaining a high level of professionalism.
• Work with the HR Governance Manager to ensure work is distributed across the Governance team in line with roles and responsibilities of each team member and the needs of the service.
• Ensure the effective organisation and prioritisation of the administrators within your areas of responsibility and to provide support across the service to other areas when required.
• Support the Team Leaders & Team Managers across the Lead Employer service in the identification of service improvements and actively participate in ensuring any actions are put into practise.
• Provide to the Lead employer teams administration of risk management, information governance, compliance, and audits.
• Ensure information recorded in ESR Is accurate and entered in a timely manner.
• Actively participate in projects as required, e.g., trainee survey, audit feedback and Standard Operating Procedure reviews.
• Monitor and ensure compliance with daily checks including, ESR reports such as Professional Registration) GMC/GDC) and DBS compliance
• Manage a forward planning system to ensure that deadlines are met with other team members and colleagues in other teams.
• Make and receive phone calls, being flexible and using initiative and judgement when handling enquiries. Act and provide feedback as appropriate, ensuring that appropriate messages are relayed and/or that appropriate action is taken.
• Work without supervision, responsible for organising own day to day work. Using sound judgement to seek advice or alert Managers to issues.
• Respond promptly to requests for information from within the organisation and from external stakeholders, providing assistance and feedback in a prompt and efficient manner, whilst ensuring that the relevant agreed response time is always adhered to.
• Undertake supervision of the relevant administration team.
• Maintain and develop own knowledge and skills as planned through appraisal.
• Gathering and extracting information from a range of sources
• Interpretation of data and analysis of information to assist with service reporting.
• Monitor issues through an issues/learning log.
This advert closes on Sunday 19 May 2024
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