Narrogin Auto Centre are seeking a multi skilled operator looking to advance to management. We are looking to fill a full time Fixed Operations Manage.....
Narrogin Auto Centre are seeking a multi skilled operator looking to advance to management. We are looking to fill a full time Fixed Operations Manager Position at our Ford, Mitsubishi & Nissan Dealership in Narrogin.
Performance driven, leading an established team, achieving manufacturer customer satisfaction expectations, and dealership profitability are our minimum acceptable standard for this senior position.
Leadership
We want a strong, helpful leader to oversee these essential fixed operations divisions daily. Front counter, parts interpretation, stocking and dispatch, and generating a safe functional workshop. Occupational health and safety with a commonsense approach are required to manage our quality team. Head office reporting and manufacturer inputs and updates are daily requirements. We are seeking a hands-on operator, who will lead from the front.
A positive attitude
Narrogin Auto Group represents the quality brands, Ford, Mitsubishi and Nissan. A friendly disposition, an upbeat personality, and the ability to engage others in conversations. Such enthusiasm must reflect a willingness to go the extra mile delivering an outstanding customer experience. A positive attitude is required. You will need to collaborate with fellow employees finding the right answer, providing the best solutions to our customers. Time management and staff efficiency are key performance indicators we seek from our senior managers.
Flexibility and adaptability
Customer expectations are transforming. It’s important that you can adapt quickly to meet them. Customers want “instant gratification” and expect to get an answer or resolution to their queries. You will need to “connect the dots” to deliver the best customer experience. You need to think on your feet, learn new workflows, processes, and systems, ensuring our technicians are productive.
Clear communication skills
The ability to communicate clearly and succinctly is an essential skill. Both written and verbal communications are daily requirements. A good grasp of your customers' psychology is needed, a knack for assessing a situation and delivering the right message. The ability to walk the fine line between reassuring customers their requests have been heard without promising results that can’t be guaranteed. Having a friendly and positive tone in both written and verbal communications. The ability to ask effective questions and listen.
Familiarity with (and passionate for) our products and services
We will train the successful candidate supporting them through product specialists when handling highly technical issues, however whilst not essential, previous history with Ford, Mitsubishi and Nissan is ideal. You will need to show you are passionate about our brands and business.
Problem-solving skills
Customers get in touch for a variety of reasons. You must have the ability to understand an issue by asking relevant questions and understanding the customer’s goal.
Empathy and Respect
It’s not “if,” or “when,” but “how often,” a Service and Parts Manager deals with complex customers, handling sensitive cases. As a customer care professional, you need to recognize, understand, and manage emotions for both yourself and our customers. You will need to handle stress, suspend judgment, and think before acting.
If you meet the above criteria, please forward apply below with a short cover letter and resume.
