Total 6 job vacancies by Store & Send Logistics Sdn Bhd

Job Brief

We are looking for a proactive and highly ambitious Client Management Specialist/Executive (Key Account) who will handle our client accounts. You will build and maintain a strong relationship with clients, be the lead point of contact for all key client matters, anticipate the client's needs, ensure targets for the client are met, and help the client to succeed. Reporting to Head of Gateway, as Client Management Specialist/Executive, your responsibilities also include overseeing client accounts, executing campaign plans, maintaining reports, and monitoring solution strategies.

Key Responsibilities:

• Responsible to handle special given task such as affiliates, partnerships, new channels or other new value added to help overall clients business growth.
• Responsible to prepare an annual plan/ JBP with target setting in compliance to client’s business direction.
• With high demand planning skills including stocks purchase or replenishing plans.
  Assist to provide guidance and training to the Key Account Associates. Demand training from platforms if required.
• Core responsibilities include relationship building, manage supply chain including demand planning/ stock management, campaign promotion management and monitoring, run business analytics & suggest solutions, ensure operation performance is up to KPI set and prepare required reports/ post mortem/ billings.
• Maintain close relationships with clients and strategic partners. Ensure clients issues are addressed and fixed in a timely manner. Monthly meeting & daily communication with client and platform PIC is necessary.
• Establish marketing planning and execution by employing business analytics to recommend and execute marketing strategy for clients assigned to complement to client’s overall business planning.
• Coordinate with internal departments: operation team, listing team, content marketing team, customer service team to make sure key elements are provided to each team to ensure key function of these teams can be operated smoothly.
• Coordinate with Business Intelligence to plan new and restructured existing reports for business analysis.
• Prepare reports and conduct performance reviews with clients and the marketplace on weekly or monthly basis.
• Maintain master product list accuracy and process billings such as statement, claim invoices efficiently on a timely manner.
• Conduct stock take and reconcile inventory reports (if required).
• Strive to push new initiatives to improve all SOP and processes.

Requirements:

• Experience in account management, retail procurement or project management in the fields of e-commerce advertising will be an added advantage
• Experience with online marketing/ merchandising and or campaign planning is a plus
• Bachelor’s degree in E-Commerce/ Business Administration Management/ Marketing/ Finance is preferred
• Fluent and proficient in English language, Mandarin will be an added advantage
• Minimum 1-2 years experience in eCommerce Compulsory criteria in eCommerce knowledge.

Perks & Benefits

• Casual dress code
• Regular team activities
• Medical insurance
• Personal development opportunities

1. Responsible for handling live streams for skincare and fashion brands.
2. Coordinate between the host and the Key Account Manager (KAM) for livestream preparation.
3. Provide active comments and replies during the live session, interacting with viewers. to enhance their shopping experience and encourage checkouts.
4. Compile data and generate reports for post-mortem analysis.
5. Prepare post-mortem insights for the livestream.

Perks & Benefits

• Flexible working hours
• Hyrid work arrangement
• Open culture
• Personal development opportunities

About Us:

iStore iSend is an end-to-end fulfilment solution provider that offers a seamless omnichannel experience. Our mission is to transcend the limits of commerce, bringing smiles to both clients and their customers in Southeast Asia. 

At iStore iSend, we're not just a company; we're a community of passionate individuals dedicated to revolutionizing the warehouse and e-commerce fulfilment industry. We take pride in our commitment to delivering cutting-edge solutions that redefine the boundaries of what's possible. From our humble beginnings to becoming a player in the market, our journey has been fueled by a relentless pursuit of excellence and a passion for innovation.

Why Join Us:

• Innovation with Purpose: Join a team that innovates with a sense of purpose. At iStore iSend, we believe that technology should serve a greater good. Your work here will contribute to solutions that positively impact lives.
• Continuous Learning: Grow both personally and professionally with iStore iSend. We invest in your development, providing learning opportunities that keep you at the cutting edge of the industry.
• Empowered Collaboration: Work in an environment that values your unique perspective. iStore iSend encourages open collaboration, ensuring that your voice is heard and your contributions make a real difference.
• Leadership Opportunities: Take charge of your career trajectory. iStore iSend provides a platform for ambitious individuals to take on leadership roles, shaping the direction of our company and the industry.
• Dynamic Culture: Immerse yourself in a dynamic and vibrant culture that celebrates diversity and fosters creativity. At iStore iSend, your individuality is celebrated, contributing to a workplace that is both exciting and fulfilling.

Job Highlight:

• This is a full-time hybrid Business Development role with flexibility for some remote work.
• Get hands-on experience for specific regions, contributing to our brand's local and global presence.
• This is your chance to learn, grow, and actively contribute to our business strategy.

What You Will Do:

• Drive sales success by achieving targets and implementing strategic initiatives.
• Conduct effective lead-generation activities to expand our client base.
• Identify market potential and increase the client list based on the new market.
• Manage the entire sales process from prospecting to deal closure.
• Foster positive client relationships through clear communication and attentive management.
• Preparing impactful sales materials and reports.

What You Will Need:

• Bachelor's degree in business, marketing, or related field.
• Fresh graduate or 1-2 years of sales experience.
• Proven sales experience in warehouse fulfillment, logistics, or e-commerce.
• Strong negotiation skills with a track record of exceeding targets.
• Excellent communication, interpersonal, and analytical skills.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Willingness to travel for client visits and industry events.
• Adaptability to a fast-paced work environment.
• Fluency in English; additional languages a plus.
• A valid driver's license is required for business travel.

Perks & Benefits

• Central location
• Flexible working hours
• Hybrid work arrangement ( 3days WFH)
• Competitive perks : fixed allowances, shell card, earned wages access (EWA), flexi-benefit and etc
• Accelerated growth, education, conferences and various trainings
• Attractive sales commission scheme
• Regular team bonding activities
• Innovative, young, dynamic and friendly colleagues

關於我們：

iStore iSend 是一家端到端履行解決方案供應商，提供無縫的全通路體驗。我們的使命是超越商業限制，為東南亞的客戶及其客戶帶來微笑。

在 iStore iSend，我們不只是一家公司；我們也是一家公司。我們是一個由充滿熱情的個人組成的社區，致力於徹底改變倉庫和電子商務履行行業。我們致力於提供尖端解決方案，重新定義可能性的界限，我們為此感到自豪。從我們默默無聞的起步到成為市場參與者，我們的旅程一直受到對卓越的不懈追求和對創新的熱情的推動。

為什麼加入我們：

• 有目的的創新：加入有目的的創新團隊。在 iStore iSend，我們相信科技應該服務於更大的利益。您在這裡的工作將為對生活產生積極影響的解決方案做出貢獻。
• 持續學習：透過 iStore iSend 實現個人和專業成長。我們投資於您的發展，提供學習機會，讓您保持在產業的前沿。
• 授權協作：在重視您獨特視角的環境中工作。 iStore iSend 鼓勵開放式協作，確保您的聲音被聽到並確保您的貢獻產生真正的影響。
• 領導機會：掌控您的職涯軌跡。 iStore iSend 為雄心勃勃的個人提供了一個擔任領導角色的平台，塑造我們公司和行業的方向。
• 充滿活力的文化：讓自己沉浸在充滿活力和活力的文化中，慶祝多樣性並培養創造力。在 iStore iSend，您的個性得到彰顯，為打造令人興奮和充實的工作場所做出貢獻。

工作亮點：

• 這是一個全職混合業務開發角色，可以靈活地進行一些遠端工作。
• 獲得特定地區的實務經驗，為我們品牌的本地和全球影響力做出貢獻。
• 這是您學習、成長並積極為我們的業務策略做出貢獻的機會。

你會做什麼：

• 透過實現目標和實施策略措施來推動銷售成功。
• 進行有效的潛在客戶開發活動以擴大我們的客戶群。
• 識別市場潛力並根據新市場增加客戶名單。
• 管理從勘探到交易完成的整個銷售流程。
• 透過清晰的溝通和細心的管理培養積極的客戶關係。
• 準備有影響力的銷售資料和報告。

您需要什麼：

• 商業、行銷或相關領域的學士學位。
• 應屆畢業生或1-2年銷售經驗。
• 在倉庫履行、物流或電子商務方面擁有豐富的銷售經驗。
• 強大的談判技巧，具有超額完成目標的記錄。
• 優秀的溝通、人際溝通和分析能力。
• 能夠獨立工作、確定任務優先順序並有效管理時間。
• 願意出差參加客戶拜訪和行業活動。
• 適應快節奏的工作環境。
• 英語流利；其他語言優先。
• 商務旅行需要有效的駕駛執照。

津貼和福利

• 中心位置
• 彈性的工作時間
• 醫療保險
• 個人發展機會
• 回扣
• 定期的團隊聯誼活動和津貼

1. 負責護膚、時尚品牌直播的處理。
2. 協調主持人和大客戶經理 (KAM) 進行直播準備。
3.在直播過程中積極評論與回复，與觀眾互動。增強他們的購物體驗並鼓勵結帳。
4. 編譯數據並產生報告以供事後分析。
5. 為直播準備事後分析。

津貼和福利

• 彈性的工作時間
• 開放文化
• 個人發展機會

職位簡介

我們正在尋找一位積極主動且雄心勃勃的客戶管理專家/執行官（大客戶）來處理我們的客戶帳戶。您將與客戶建立並維持牢固的關係，成為所有關鍵客戶事務的主要聯絡人，預測客戶的需求，確保滿足客戶的目標，並幫助客戶取得成功。作為客戶管理專家/執行官，您向 Gateway 主管匯報，您的職責還包括監督客戶帳戶、執行活動計劃、維護報告和監控解決方案策略。

主要責任：

• 負責處理特殊的任務，例如附屬公司、合作夥伴、新通路或其他新的增值服務，以幫助客戶整體業務成長。
• 負責制定年度計畫/JBP，並根據客戶的業務方向設定目標。
• 具有高需求計劃技能，包括庫存購買或補充計劃。
  協助為大客戶同事提供指導和訓練。如果需要的話，請要求平台進行培訓。
• 核心職責包括建立關係、管理供應鏈（包括需求規劃/庫存管理、活動促銷管理和監控）、運行業務分析和建議解決方案、確保營運績效達到設定的KPI 並準備所需的報告/事後分析/賬單。
• 與客戶和策略夥伴保持密切的關係。確保客戶的問題得到及時處理和解決。每月例會以及與客戶和平台 PIC 的日常溝通是必要的。
• 透過利用業務分析為客戶推薦和執行行銷策略來建立行銷計劃和執行，以補充客戶的整體業務計劃。
• 與內部部門：營運團隊、上市團隊、內容行銷團隊、客戶服務團隊進行協調，確保為每個團隊提供關鍵要素，以確保這些團隊的關鍵功能順利運作。
• 與商業智慧協調，規劃新的和重組的現有報告以進行業務分析。
• 每週或每月與客戶和市場一起準備報告並進行績效評估。
• 保持主產品清單的準確性並及時有效地處理帳單，例如報表、索賠發票。
• 進行盤點並核對庫存報告（如果需要）。
• 努力推動新措施來改善所有 SOP 和流程。

要求：

• 具有電子商務廣告領域的客戶管理、零售採購或專案管理經驗將是額外優勢
• 有線上行銷/推銷和/或活動策劃經驗者優先
• 本科及以上學歷，電子商務/工商管理/行銷/金融專業優先
• 流利且精通英語，普通話將是一個額外的優勢
• 至少 1-2 年電子商務經驗 電子商務知識的強制性標準。

津貼和福利

• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 個人發展機會