Total 4 human resources job vacancies in selangor

Locations: 

• Ara Damansara
• Johor Bahru 

Key Responsibilities:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company's products.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements

• Candidates must possess at least a SPM.
• Required language(s): English, Bahasa Malaysia, Mandarin 
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
• Applicants must be willing to work on rotational shifts.
• Each shift consists of 9 working hours and an inclusive of 1 hour lunch for rest.
  
  

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Personal leave
• Open culture
• Personal development opportunities

Roles Summary / Purpose
The Pre-Sales Senior Executive is responsible for driving the business expansion of our products and solutions company across Malaysia. Responsible in pre-sales products and solutions providing for maintaining existing clients while also spearheading corporate business development initiatives.  The person will work closely with the sales team to achieve sales targets and maximize sales exposure in all business sectors. With a focus on promoting our products, executing sales plans, and identifying new business opportunities, this role is instrumental in enhancing our market presence and driving revenue growth.

Duties & Responsibilities:

• Assist and support the sales cycle/management in business expansion efforts.
• Work closely with sales team members to promote our products and solutions and execute sales plans, including sourcing new business opportunities. 
• Advising prospects / customers on the best technical specification that suit their requirements, include integration testing, customization of products/ solutions and root cause analysis of any issues.
• Deliver business presentations to internal and external stakeholders to enhance awareness, presence, and understanding of our products.
• Assist in new channel development and conduct market and competitor research to stay informed and ahead of the competition.
• Drive new solution business development aligned with the company's product portfolio.  Regularly provide training to internal staff, partners and end-users on the products and technology functionality, usability, limitation, and capability.
• Facilitate integration between printer/solution products with existing systems.
• Track and monitor successful case sales performance, assisting in achieving department targets.
• Build and maintain a potential customer/key decision-maker/leads management system with IT support.
• Provide support for corporate/government events and other corporate activities.
• Collaborate with the marketing team to provide sales tools, marketing materials, etc., to facilitate better market expansion and brand awareness for our products.
• Follow up on leads, especially those requiring pre-sales technical support, through joint visits with the sales team.
• Demonstrate in-depth product and solution knowledge regarding features, benefits, and applications.
• Identify targeted sales approaches tailored to the specific needs and preferences of customers for designated products/services.
• Coordinate with the Product Marketing department and customers for new product requisitions.
• Respond to client needs and complaints regarding products and services in a timely and professional manner to ensure their commitment to the company's business.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in pre-sales, sales, or business development roles within the hardware/ document solutions industry, preferably with printers and label machines
• Strong understanding of commercial business development strategies and sales techniques.
• Excellent communication, presentation, and negotiation skills.
• Ability to work collaboratively with cross-functional teams and external stakeholders.
• Analytical mindset with the ability to conduct market research and analyze sales performance data.
• Proactive and results-oriented with a drive to achieve and exceed sales targets.
• Proficiency in Microsoft Office Suite and CRM software.
• Familiarity with IT systems integration and solutions selling is a plus.
• Ability to travel extensively.

Perks & Benefits

• Employee equity
• Central location
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

地點：

• 阿拉白沙羅
• 柔佛州新山

主要責任：

• 處理所有與客戶一般查詢、投訴、評論、回饋和其他與公司產品相關的問題相關的來電。
• 在客戶服務和準確資訊方面超越客戶的期望。
• 團隊合作以實現所需的 KPI 元素和 SLA。

要求

• 候選人必須至少擁有 SPM。
• 所需語言： 英語、馬來語、華語
• 至少 1 年服務業工作經驗將是該職位的額外優勢。
• 也鼓勵有興趣在呼叫中心開始職業生涯的應屆畢業生申請 – 提供全面培訓
• 申請人必須願意輪班工作。
• 每班包括 9 小時的工作時間和 1 小時的午餐休息時間。
  
  

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 事假
• 開放文化
• 個人發展機會

角色摘要/目的
售前高階主管負責推動我們的產品和解決方案公司在馬來西亞各地的業務擴張。負責售前產品和解決方案，以維持現有客戶，同時領導公司業務發展計畫。該人員將與銷售團隊密切合作，以實現銷售目標並最大限度地提高所有業務部門的銷售曝光。該職位的重點是推廣我們的產品、執行銷售計劃和發現新的商機，對於增強我們的市場影響力和推動收入成長至關重要。

職責與責任：

• 協助並支援業務擴展工作中的銷售週期/管理。
• 與銷售團隊成員密切合作，推廣我們的產品和解決方案並執行銷售計劃，包括尋找新的商機。
• 為潛在客戶/客戶提供適合其要求的最佳技術規範的建議，包括整合測試、產品/解決方案的客製化以及任何問題的根本原因分析。
• 向內部和外部利害關係人提供業務演示，以提高對我們產品的認識、存在和理解。
• 協助新通路開發並進行市場和競爭對手研究，以保持資訊靈通並在競爭中處於領先地位。
• 推動與公司產品組合一致的新解決方案業務開發。定期向內部員工、合作夥伴和最終用戶提供有關產品和技術功能、可用性、限制和能力的培訓。
• 促進印表機/解決方案產品與現有系統之間的整合。
• 追蹤並監控成功案例的銷售業績，協助實現部門目標。
• 在 IT 支援下建立和維護潛在客戶/關鍵決策者/潛在客戶管理系統。
• 為企業/政府活動和其他企業活動提供支援。
• 與行銷團隊合作，提供銷售工具、行銷材料等，以促進我們的產品更好的市場拓展和品牌知名度。
• 透過與銷售團隊的共同拜訪來跟進線索，特別是那些需要售前技術支援的線索。
• 展示有關功能、優勢和應用的深入產品和解決方案知識。
• 確定適合客戶對指定產品/服務的特定需求和偏好的有針對性的銷售方法。
• 與產品行銷部門和客戶協調新產品需求。
• 及時、專業地回應客戶對產品和服務的需求和投訴，以確保他們對公司業務的承諾。

要求

• 工商管理、行銷或相關領域學士學位。
• 在硬體/文件解決方案產業（尤其是印表機和標籤機）擁有豐富的售前、銷售或業務開發經驗
• 對商業業務發展策略和銷售技巧有深入的了解。
• 優秀的溝通、演示和談判技巧。
• 能夠與跨職能團隊和外部利害關係人合作。
• 具備分析思考能力，能夠進行市場研究分析銷售績效資料。
• 積極主動、以結果為導向，努力實現並超越銷售目標。
• 熟練使用 Microsoft Office 套件和 CRM 軟體。
• 熟悉 IT 系統整合和解決方案銷售者優先。
• 具有廣泛出差的能力。

津貼和福利

• 員工股權
• 中心位置
• 公司旅行
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會