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Official account of Jobstore.
The Opportunity
What You Need
About The Team
The Parliamentary Digital Service (PDS), a joint department of both Houses of Parliament, provides technology and intranet services to all Parliamentary users. It is also responsible for the strategic direction of Parliament's digital offering through Parliament's Digital Strategy and the delivery and management of parliamentary digital platforms, including the website. We support Parliament through our team of over 500 dedicated and professional digital, data and technology colleagues.
About Us
UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.
Our Package
Please refer to our Candidate Information Pack for a full list of our benefits which include:
How To Apply
Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet criterions 1,2, and 3. Our application process is anonymous, so please remove any personal information from your CV.
Apply By:
Interviews: Monday 3rd June
Format: Presentation + Panel Interview (Remote)
Our Culture
For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.
We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.
Our mission is to support a thriving parliamentary democracy - this means being ready to carry out our essential functions to support colleagues deliver excellent services on the Parliamentary Estate and remotely. The balance of location varies according to the requirements of each job role, including some roles which can only be carried out from the Parliamentary Estate. The usual working arrangements for teams in the Digital Service are set out in team hybrid working plans and are by agreement with the managers and leaders of those teams. All teams are required to attend the estate for part of the time to meet business requirements and for team communication, learning and training. Please refer to the hybrid working plan contained in the candidate pack for more information
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Role Overview
International Account Director
Permanent
Skyways Hub, Liverpool
Hybrid working
Up to £65k Per Annum
Here at Yodel, we deliver more than just parcels, we deliver a great experience when it comes to your career too. Yodel is looking for an International Account Director on a permanent basis to come and join the team based in our Liverpool Head office.
The International Account Director will be responsible for retaining and developing profitable new and existing business relationships within a defined portfolio of clients. Providing a high level of client service and acting as a dedicated point of contact. Leveraging the relationships to grow sales revenue, volumes and profits in line with Company sales plan and strategic objectives.
What you'll be doing
As an International Account Director, you will play a crucial role in supporting the Director of Partnerships and maintaining strong relationships with both internal and external stakeholders by providing help and support to clients & colleagues.
Your responsibilities will include developing account plans, managing day-to-day relationships with clients, and overseeing the smooth handover of new clients. You will work closely with the Operational teams to ensure service delivery and operational efficiencies in line with client SLAs.
In addition to the above you will also be responsible for the following:
* Develop and implement strategic account plans to achieve company objectives, maximising revenue across 5 key international accounts
* Work collaboratively with the appropriate Operations teams to ensure sustainable service delivery and operational efficiencies in line with Client SLAs
* Plan and manage sales activity in a productive and efficient manner in line with performance metrics as directed and maintain a structured call cycle that meets Clients' requirements
* Manage sales processes to ensure 100% compliance of all activities with the core CRM system, Salesforce.com, and ensuring timely performance reporting and sales forecasting
* Develop and promote personal profile within the industry to become recognised as a product champion and promote the interests of interests of the Company with key influencer groups
* Collaborate with cross functional teams including Operations, Commercial, IT and Customer Service to ensure seamless delivery
* Provide regular reports on account performance, sales forecasts, and market insights to management
* Conduct market research and analysis to stay updated on industry trends and competition
* Ability to sell against all competitors through robust and contemporary knowledge of market dynamics
* Ensure high levels of customer satisfaction through excellent service delivery and problem solving
What you need to show us
* Fluent in Mandarin
* An appetite to travel to China at least twice per year, depending on business requirements, this may be accompanied or lone travel
* Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients at various levels including internal and external stakeholders.
* A willingness to learn, grow and develop within the role
* Flexibility to work longer hours on occasion depending on workload due to nature of the role and base of clients in China
* An understanding of current account management programmes and principles
* An understanding of the B2B and B2C express UK parcel market
* Holds a thorough understanding of the need to sell a balanced portfolio mix of B2B, B2C and International services, achieving targets by product stream were set by Yodel
* An understanding of the multi-channel retailer model especially e-commerce
* Can articulate a robust case for commercial flexibility
* Can influence both internal and external customers
* Highly effective negotiator
* Provide weekly accurate and contemporary forecasting data to the business
* Requires a strategic thinker with excellent communication and negotiation skills
Why work with us
If you are looking for a step in to an innovative and fast-growing company, then come and join Yodel's Commercial team. The successful candidate will receive the following great benefits:
* Competitive remuneration package
* Mixture of office and home working
* Private Medical Insurance for Self and Partner
* Business casual dress code
* Free personal & professional development courses
* Pension Scheme
* Up to 25% discount on Very.co.uk
* 33 days holiday including bank holidays
* Free parking
* Partner discounts, e.g., Nuffield Health, Leicester Tigers, Laithwaite's Wine
* Refer a Friend Scheme
* Access to Aviva Digi Care + Workplace
* On-site modern gym facilities (includes many classes per week including HIIT and yoga)
* In the office you will have access to Costa, Juice bar, Starbucks, and restaurant.
* Dedicated wellness initiatives that support your wellbeing, ranging from our 24-hour employee assistance programme to subsidised gym membership
If you are a highly motivated and strategic professional with a passion for building strong client relationships and driving business growth, we invite you to apply for the position of International Account Director. Join our team and make an impact on our international partnerships and operations.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.