Total 48 Others level Customer Service job vacancies in Johor Bahru, Johor

Provide Ecommerce support for all Aspial Lifestyle business brands (Maxi Cash, Goldheart & Lee Hwa). The role manages the back-end Ecommerce cycle from data management, campaign management to order processing & fulfilment.

• Maintenance of Ecommerce database (pricing, description, specification, images)

• Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.

• Prepare campaign launches & activations through new product images/inventory for uploading, price changes

• Assist in Live sale preparation & after sale event/campaign summary report

• Monitor stores arrangement for online orders

• Order processing & info dissemination for fulfilment support

• Coach the team for service performance

• Manage timelines in terms of ecommerce site/product readiness in preparation for brand activities. (Market Place campaigns and In-house website tactical promotions/activations)

• Good understanding of ecommerce process flow and customer expectations

• Prepare and upload of images, descriptions, price and other product details for all launches in addition to monthly activations

• Order fulfilment support (To allocate orders to various outlets with available inventory to support fulfilment)

• Other backend supports roles

• Monitoring retail gold price and keep update the selling price in every platform.

• Execute activities driven by data analytics

• Implement preventive and corrective measures of disaster recovery plan.

• Track and report business outcome of data-driven insights.

• Any other tasks as assigned.

Perks & Benefits

• Open culture
• Personal development opportunities
• 5 working Days
• Good Career Path
• surgical, inpatient and outpatient benefit
• Optical, Dental and Health Screening benefit

為所有 Aspial Lifestyle 商業品牌（Maxi Cash、Goldheart 和 Lee Hwa）提供電子商務支援。此角色管理從資料管理、活動管理到訂單處理和履行的後端電子商務週期。

• 電子商務資料庫的維護（定價、描述、規格、圖像）

• 庫存管理，例如檢查以驗證可用庫存、透過上傳、刪除和更換已售完的商品進行儲值/補貨。

• 透過新產品圖片/庫存上傳、價格變化來準備活動啟動和激活

• 協助現場銷售準備和售後活動/活動總結報告

• 監控商店的網路訂單安排

• 訂單處理和資訊傳播以提供履行支持

• 指導團隊提升服務績效

• 管理電子商務網站/產品準備的時間表，為品牌活動做準備。 （市場活動和內部網站戰術促銷/激活）

• 對電子商務流程和客戶期望有良好的了解

• 除每月啟動外，還為所有發布準備並上傳圖像、描述、價格和其他產品詳細信息

• 訂單履行支援（將訂單分配給具有可用庫存的各個網點以支援履行）

• 其他後端支援角色

• 監控黃金零售價格並持續更新各平台的銷售價格。

• 執行由資料分析驅動的活動

• 實施災難復原計畫的預防和糾正措施。

• 追蹤並報告數據驅動洞察的業務成果。

• 任何其他指派的任務。

津貼和福利

• 開放文化
• 個人發展機會
• 5個工作天
• 良好的職業道路
• 手術、住院及門診福利
• 光學、牙科和健康檢查福利

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements:
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
• Requirements:
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Responsibilities:

• To efficiently and effectively maintain all Konica Minolta products in the field at optimum operational level at all times.
• Ensure the proper service, maintenance and repair of all Konica Minolta products in the designated areas and such service to be carried out promptly, efficiently and courteously.
• Be ready to assist other area / branch when needs arise.
• Installation of printer/scan/fax drivers, applications/software settings on machines/PCs, resolving issues crop up on solutions/applications sold by Konica Minolta, are part of the job responsibilities.
• Ensure all service jobs are properly recorded in Service Reports with all relevant information as requested and such reports must be submitted to Superior same day of service or latest next morning.
• Ensure all parts required are properly recorded in Spare Parts Requisition Form and to sign for receipt of all such parts at all times. Unused parts/spoilt parts must be returned to Spare Parts Division same day or latest next morning.
• To call the Office upon arriving at customer’s site and after completion of service calls and as directed to do so.
• Attend all Konica Minolta products’ service training and any refresher course as may be considered necessary from time to time and/or as directed, and keep up-to-date all technical service bulletins, manuals, modification kits etc as given/taught from time to time
• Ensure all Company information – spare parts price list, service manuals, technical service bulletins etc are kept confidential and not fall into unauthorized hands.
• Not to service, maintain or repair any competitor models unless instructed to do so by Superior, and not to reveal/discuss with any outsiders/customers any problems/information relating to Konica Minolta products except in the strict performance of your job functions.
• As and when directed, you may be assigned higher level of authority to meet operational requirement
• Perform other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Engineering (Electrical / Electronic),Engineering (Computer / Telecommunication),Engineering (Mechanical),Engineering (Mechatronic / Electromechanical)
• Preferably at least 5 years of related working experience.
• Preferably Executive specializing in Maintenance / Repair or equivalent.
• Good communication skills in English, Malay, and Chinese language for both spoken and written
• Location: Johor Bahru

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational readiness

• Register patients and book appointments accordingly

• Perform cashiering duties, attend to and manage patients’ enquiries

• Provide chaperone assistance to doctors/nurses and prepare consultation documents

• Assist clinic/nurse manager in administrative duties

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Candidate must possess at least “O” Levels/Diploma

• Proficient in computer skills

• Team player with good communication and interpersonal skills

• Able to multitask and work in a fast-paced environment

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

The Pharmacy Patient Service Associate will be responsible for the following:

• Collect payment from patients / visitors
• Ensure that retail items on the retail shelves are always readily available for patients/visitors
• Reply to all of patients’ queries, and assist the patients to the items or medications they need to get
• Assist the Pharmacy Technicians/Pharmacists with the re-stocking of retail items on the shelves
• Assist the pharmacy staff with the portering of medications especially during the weekends
• Provide adminstrative assistance in the daily operations and department events
• Participate in projects or take initiative to improve work processes
• Assist with other tasks assigned by the Reporting Officer

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

The Pharmacy Patient Service Associate will be responsible for the following:

• Collect payment from patients / visitors
• Ensure that retail items on the retail shelves are always readily available for patients/visitors
• Reply to all of patients’ queries, and assist the patients to the items or medications they need to get
• Assist the Pharmacy Technicians/Pharmacists with the re-stocking of retail items on the shelves
• Assist the pharmacy staff with the portering of medications especially during the weekends
• Provide adminstrative assistance in the daily operations and department events
• Participate in projects or take initiative to improve work processes
• Assist with other tasks assigned by the Reporting Officer

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Job Responsibilities

• Foster and maintain close business relationships with community, corporate partners etc
• Assist the team in market analysis, identify gaps and potential opportunities with community, corporate partners etc.
• Liaise with stakeholders to roll out initiatives to enhance patients experience. Assess efficacy of initiatives through data analysis and present regular reports to managementAssist in the review of all clinical domains’ manpower allocation in outpatient clinics
• Assist in the planning and facilitating various outpatient clinic’s facility works by working closely with clinic stakeholders eg, Nursing, Patient Service and Operation Teams
• Participate in quality improvement initiatives to enhance clinic productivity and efficiency
• Engage stakeholders to identify and work on areas of improvement based on patient feedbacks to improve patient experience in outpatient clinics
• Provide support on clinical planning of doctors’ rosters and templates set up
• Monitor overall utilisation of clinic resources and different models of care in outpatient clinics
• Performs other duties/ projects as requested by supervisor
• Engage in building positive working relations between clinic staff and various stakeholder

Job Requirements

• A recognised Degree from any disc
• Minimum 2 years of experience in operations, preferably in healthcare setting
• Strong people interpersonal skills with a pleasant disposition and communication skills
• Proficient in Microsoft Office applications

1. More than 3 years of work experience in cleaning service company CUSTOMER SERVICE MANAGER or Manager;

2. Singapore citizen or Singapore PR is preferred;

3. Willing to work in shifts, night shifts, and mobile locations, where the work place is not fixed;

4. Cooperate with the company to arrange overtime work, and if the cleaners are absent, they must work on the job of cleaners, arrange and manage the jobs of cleaners;

5. Go to each customer's cleaning site to perform cleaning and sanitation management; customer service complaints, new market development, and other tasks assigned by the boss.

6. The salary is between $2350-4600 SGD, working six days a week, one day off a week, and willing to cooperate with overtime and rotating work.

JOB DESCRIPTION

• Provide technical support, troubleshooting and repair of car park equipment.
• Diagnose and troubleshoot electronic boards, CCTV, network issues.
• Perform preventive maintenance, replacement of parts at car park sites.
• Termination of different types of electrical, communication cables.
• Install, test and commission car park systems.
• Documentation of service, maintenance and testing records.
• Provide end-user training.
• Any other tasks as assigned by superior.

JOB REQUIREMENT

• ITE / Diploma / Degree in Electrical/Electronic or equivalent.
• Class 3 driving license.
• Background in car park system, CCTV, alarm system, access control system is a plus.
• Minimum 3 years of working experience in networking, servicing and maintenance of car park systems.
• Candidate with more years of experience will be considered for senior position.
• Possess analytical, problem-solving with strong end to end troubleshooting skills and good inter-personal communication.
• Good planning and time management skills to achieve job efficiency.
• Mature, pro-active working attitude and team player.
• Able to work independently with minimal supervision at different locations.
• Able to work two rotating shifts and weekends.

Responsibilities

• Implement clinic service SOP and improve patients service quality to meet customer satisfaction
• Plan, coordinate, oversee the process of providing TCM services in the company
• Liaise with clinic managers to monitor clinic overall management and track sales performance
• Plan and participate in the training and development of clinical staff, monitor and track performance of clinical staff
• Participate in strategic planning and business plans
• Ensure smooth running of clinic operations
• Handle, resolve and communicate complaints and incidents
• Review and improve standards of medical services, innovate, and implement ideas
• Conduct interviews and training for Patron Service Officers and Massage Therapists
• Manage all company’s counter staff related matters including but not limited to: Roster/schedule
• Research, propose & plan new treatment/clinic services & medical devices/equipment for clinic use.
• Any ad hoc duties assigned according to business needs.

Requirements

• Experience in TCM / Spa / Western Clinic /GP / Aesthetic
• Min Diploma / Degree in any field
• Good organizational and time-management skills
• Ability to multi-task and perform well in stressful situations
• Communication skills with customer service orientation
• Meticulous with a keen eye for details
• Works well independently and has strong operational skills
• Develops strong relationships with co-workers and has strong leadership skills

Attractive remuneration package commensurate with relevant experience.

Only shortlisted candidates will be notified

Join our team at Quest Asia Technologies, a subsidiary of AJJ Healthcare focusing on the distribution of premium ultrasound technology. We are at the forefront of healthcare innovation, and a dynamic force in the Singapore's medical technology industry. Our collaboration with a world-renowned brand exemplifies our commitment to excellence and cutting-edge solutions. We are a company where passion for improving healthcare meets the thrill of technological advancement. If you're looking to make a real impact in the medical field with a team of dedicated professionals, Quest Asia Technologies is your destination.

Job Scope:

Organizing visits for service, installation, repair, troubleshooting, and relocation.

• Commissioning and installing new equipment at customer locations.
• Dismantling and setting up equipment for demonstrations.
• Providing training to users for equipment familiarity.

Customer Interaction:

• Responding to service inquiries.
• Participating in user meetings.
• Committing to customer satisfaction and fostering a service-oriented team culture.

Service Administration:

• Preparing service quotations, contracts, reports, and invoices.
• Managing the procurement and distribution of spare parts from suppliers.
• Coordinating the delivery and collection of equipment for in-house repairs and new installations.
• Addressing outstanding debts with proactive measures.
• Returning faulty parts to vendors for analysis and testing.
• Supplying technical information and quality reports to the Principal.

Requirement

• Freshgraduate with relevant backgroud is welcome to Apply!
• Min. Diploma in engineering.
• Prior experience with diagnostics imaging devices would be an advantage
• Independent and strong team player
• Training will be provided plus opportunity for factory training with certifications