Total 9,712 Senior Executive level Customer Service job vacancies

Reporting to Manager, Logistics, this position will manage the Business Process Outsourcing Service Providers (BPO SPs) to drive daily standard operating procedure compliance and achieve key performance indicator targets. The candidate is also expected to conduct investigations to address logistics quality issues, propose effective action plans as well as lead and implement quality improvement projects.

Responsibilities:

• Manage and guide BPO SPs in day-to-day shipment bookings and management
• Resolve daily operational issues amongst BPO SPs and stakeholders
• Conduct audits and Key Performance Indicator (KPI) review meetings
• Prepare shipping information for Ocean Freight tenders
• Handle freight sourcing for ad-hoc rates and present shipping options to stakeholders
• Maintain freight reports and perform analysis to facilitate reviews with carriers
• Manage and resolve carriers' issues and evaluate carriers’ performance
• Investigate customer complaints to identify root cause and implement corrective actions
• Process invoices in a timely manner, and resolve billing disputes with carriers and BPO SPs
• Roll out new or improved operational processes to support business needs
• Lead implementation of assigned projects and suggest quality improvement initiatives
• Upkeep standard operating procedures, work instructions and specifications
• Perform data analysis to identify trends and insights to support business improvement

Responsibilities:

• Diploma in Logistics, Supply Chain, Engineering or related discipline with at least 5 years of relevant experience
• Good knowledge on incoterms and shipping documentation
• Good written and communication skills
• Team player, self-motivated and independent
• Ability to multi-task with good follow up skills
• Proficient in Microsoft Excel tools and functions
• Willing to rotate to various functions within Logistics Division whenever required

What you’ll do as a Customer Support Associate!

Serving as the voice of our institution, you will be integral to deliver

exceptional customer service. You will attend to customer's enquiries and

appointment requests via phone calls, email correspondence and live chat in

a prompt and professional manner.

You will need to liaise with internal and external departments or escalate

problems tactfully to facilitate the effective resolution of problems when

necessary.

Skills crucial to success in this role!

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette
• Passion for service excellence
• Computer literate, with good typing and active listening skills
• Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
• A strong team player and able to work in a fast-paced and dynamic environment
• Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule

Note:

• Candidates with relevant years of experience could be considered for a senior role.
• Candidates will be working in Contact Centre office in Woodlands Polyclinic

Preferred Qualification!

•  GCE 'O' Level or Diploma (Polytechnic)

Why you should join us!

National Healthcare Group Polyclinics is under the National Healthcare

Group, a leader in public healthcare in Singapore and recognized at home

and abroad for the quality of its medical expertise and facilities. Become a

part of the group where you will be offered a diversity of career options and

advancement opportunities in different institutions within the NHG clusters.

We care for our employees and foster a culture anchored on our core values

as shown below:

People-Centredness:

We value diversity, respect each other and encourage joy in work.

Integrity:

We commit ourselves to the highest standards of ethical conduct.

Compassion:

We care with love, humility and empathy.

Stewardship:

We are responsible for the care of our people, patients and population.

We ensure our employees’ wellbeing is taken care of while giving their best

at work.

Job Description

• Deliver sales targets and meet campaign key performance indicators (KPIs) which includes sales targets, call quality and operational standards
• Conduct telemarketing calls to promote General Insurance products with clear product knowledge and references, to existing and prospective customers
• Identify opportunities to cross-sell and up-sell
• Convert leads provided by the company to sales through telemarketing activities
• Ensure all call activities are conducted with full adherence to regulations and in line with Quality Assurance standards
• Update customer information in the database

Requirements

• Minimum GCE ‘O’ level/SPM equivalent
• Prior experience working in telemarketing or sales function and/or the financial services sector preferred
• Insurance Certificate in General Insurance (BCP, PGI, HI) will be an added advantage
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Contract: 11 months

Working hours: Mon - Fri (830am - 6pm)

Responsibilities

• Coordinate with the trainers to work out the training support requirements (type of forms, training aids and training venue arrangement)
• Set up the training venues for the training activities
• Prepare and provide training items for scenario-based role-play
• Assist in the registration process.
• Assist in post training surveys. Display of QR code for post-training surveys at training venues and address the areas for improvement as identified
• Put up signage to direct participants to the training venues
• Perform the recovery processes after training
• Keep stock of the training materials and the maintenance of the training equipment
• Track the amount of stock required for each training activity and to inform the person-in-charge to replenish any shortfall of items
• Ensure that the audio sound system, projectors and laptops are functioning properly at all training venues
• Assist in other duties as assigned by the Reporting Officer to support the training team

Requirements

• Diploma in any field
• Min. 2 years relevant experience in training support
• Strong verbal and written communication and interpersonal skills
• Proficient in MS Office applications (Microsoft Word, Excel, Outlook etc)
• Prior working experience in public service counters will be an advantage

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/6217

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Responsibilities:

• Supervise vendors in carrying out periodic maintenance and repair works in the building
• Conduct daily equipment inspections and checklists verification
• Process billing of completed customers service requests
• Accept and process equipment delivery notices from customers
• Prepare customer monthly progress report and track status of deliverables
• Consolidate, compute and process billing of monthly utility bill
• Deal with customer requests/complaints
• Perform any other ad-hoc tasks associated with the maintenance, upgrading, repairs, addition or modification of the facilities
• Maintain CAD drawings for Data Centre & MEP systems
• Provide on-site 24x7 first level response to any M&E incident
• Provide remote-hands services to data centre customers
• Install, troubleshoot and de-install Cross-Connects cabling

Requirements:

• Diploma in Electrical, Mechanical or Integrated Facility Design & Management or relevant disciplines
• Minimum 2 years of working experience in facilities management
• Able to read electrical, mechanical and as-built drawings
• Open to work shift

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | WONG YE XUEN | Reg No: R23117989

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg  I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Responsibilities:

• Coordinate the importation process for vehicles, including preparing and submitting import documentation to relevant authorities.
• Liaise with 3rd party companies, customs agents, and government agencies to ensure timely clearance of imported vehicles.
• Verify import documents for accuracy and completeness, including invoices, bill of lading, and import permits.
• Communicate with suppliers to track shipments and resolve any issues or delays.
• Update import records and maintain documentation in accordance with company policies and regulatory requirements.
• Coordinate with internal departments, such as sales and logistics, to ensure seamless integration of imported vehicles into inventory.
• Assist with customs clearance procedures, including tariff classification, valuation, and duty calculations.
• Handle inquiries from internal stakeholders and external parties regarding import procedures, documentation requirements, and shipment status.
• Stay informed about changes in import regulations, tariffs, and customs procedures to ensure compliance and minimize risks.
• Support continuous improvement initiatives to streamline import processes and enhance efficiency.

Requirements:

• Diploma in business administration, logistics, supply chain management, or a related field.
• Minimum of 2 years of experience in import/export operations, preferably in the automotive industry.
• Familiarity with import procedures and customs regulations in Singapore, including HS codes, GST, and customs documentation requirements.
• Proficiency in using import-related software and systems, such as TradeNet and customs declaration platforms.
• Strong attention to detail and accuracy when reviewing import documents and completing customs declarations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external stakeholders.
• Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.
• Analytical mindset with problem-solving skills to resolve import-related issues and discrepancies.
• Proactive attitude and willingness to take initiative to improve import processes and address challenges.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• Joining a well-known apparel and footwear MNC
• Opportunity to get involved in regional project

About Our Client

Our client, a company who are operating in retail industry that focuses on the sale of clothing, footwear, and accessories to consumers. This involves managing various aspects such as inventory, merchandising, marketing, and customer service.

Job Description

As a SAP senior specialist, you are responsible for:

• Provide business and technical support for SAP MM (AFS) and Material Master-related processes, including 3PL interfaces.
• Streamline Procure-to-pay processes.
• Collaborate with APAC business users for daily and month-end operations.
• Manage and coordinate Business Change requests.
• Assist in defining user requirements and writing functional specifications for ABAP Development.
• Address audit comments and assist in resolving process issues.
• Ensure company's systems comply with group standards and project timelines.
• Serve as Subject Matter Expert for integration advice and testing with regional IT teams.

The Successful Applicant

Job requirements:

• Possess min. Bachelor's degree in Computer Science or related field with 4 years of SAP MM S/4 Hana experience.
• Hands-on system configuration expertise, occasional travel required.
• Mandarin speaker is required, as the person will need to read documents in Mandarin.

What's on Offer

• Opportunity to witness the tangible impact of your work on end-user's experiences.
• A diverse and dynamic workplace, allowing for collaboration with colleagues from various backgrounds and skill sets.

Contact

Wilson Tay (Lic No: R2091205/ EA no:18S9099)

Quote job ref

JN-012024-6297204

Phone number

+65 6416 9838

Michael Page International Pte Ltd | Registration No. 199804751N

Job Description

• Prospect for new business, researching companies and individuals that meet criteria for prospective partnership
• Develop ideal customer profiles for outbound prospecting
• Qualify inbound inquiries
• Build new methods for attracting clients
• Take initiative to help marketing convert their efforts into leads for the business development team
• Work to meet and exceed monthly goals defined to increase deal flow with outbound emails, calls, setting up meetings, etc
• Provide market feedback to the company leadership regarding competitive offerings, product, and platform

Skills and knowledge you should possess:

• Experience in demand development, lead generation, or sales, ideally within SaaS
• Outstanding phone, prospecting, sales, customer service, and interpersonal skills
• Experience with CRM software
• Ability to build relationships with potential customers, understand their environment, and introduce new concepts to solve problems
• Ability to build relationships with internal partners, fully understand technology platform capabilities, and ability to solve customers needs
• Ability to multi-task and prioritize workload to enhance efficiency
• Represent the company and our products with a high degree of professionalism
• Must be self-motivated with a ‘can-do’ attitude

Skills Required:

• Recognized degree in any field.
• 3-5 years working experience working in sales. Preferably in international trading or SaaS software industries.
• Sales experience involving business leads collecting cold calls, and marketing.
• Possess excellent communication skills and is able to work well with minimum supervision.
• Able to handle multiple tasks and work under pressure.
• Independent and a good team player.
• Fluent in written and spoken English and Chinese/Malay. Require communication with clients in Malaysia/headquarters in China.

• Manage operational in RFQ activities including receiving rates from SAO and assisting bid submission and follow up the results.
• Conduct evaluations and comparative analyses to ensure pricing competitiveness.
• Handle related inquiries and work with the key functions to develop tactical tender frameworks and bid strategies.
• Evaluate customer tenders; translate requirements into pricing and solution documents.
• Keep track of tender data and documentation, conduct post-mortem analysis, and support the implementation team's transition.
• Perform other ad hoc tasks as assigned.

Requirements:

• Min Diploma in any related discipline.
• With 2 years of RFQ experience in the Logistics/ Freight Forwarding Industry.
• Competent in MS Office Applications.
• Good knowledge of QlikView, Tableu, PowerBI and with Pricing Strategies is an advantage.

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

This is a 1 year contract position, renewable or convertible to permanent.

Job Responsibilities

• Manage the full cycle in-house recruitment process, including job description creation, job posting/advertising, sourcing, screening, interviewing, arranging for interviews, selection, offer preparation and onboarding.
• Source candidates through various portals, social media, creative recruitment channels, and the internal referral program.
• Participate in employment branding activities with the HR team, conduct jobs fairs, campus recruitment, internships and traineeship programmes.
• Develop offers in line with approved guidelines and negotiate offers with candidates.
• Prepare letter of employment and onboarding checklist for new hires.
• Responsible for web updating, recruitment status reporting(s) and job advertising.
• Accurately track and reports on the recruitment, onboarding and confirmation process based on agreed metrics, using MS Excel and relevant HRIS module.
• Assist Recruitment team in developing a strong network of people and processes to support a strong pipeline of qualified candidates to quick turnaround time.
• Assist recruitment team to ensure new hires are well-organized, onboarded and have a meaningful probation experience by collaborating with line managers, IT, finance and HR teams.
• Assist recruitment team in application of airport pass, term pass and airline house clearance.
• Perform other HR and administrative task as per assigned by your superiors.
• The above job duties are scoped in general and is not limited to the above.

Requirements

• Diploma / Degree with a qualification in HR Management or equivalent.
• Minimum 2 years of working experience in a high volume, fast-paced, blue-collared recruitment environment (external and internal recruiters are welcomed).
• Experience in organizing jobs fairs, career fairs, campus fairs and virtual job fairs.
• Experience in generating manpower and recruitment status report(s).
• Familiar with online job posting and advertising channels.
• Experience in using integrated applicant tracking system (ATS) or manual tracking systems.
• Experience in work pass application, e-issuance and renewal of work pass.
• Good knowledge of the Singapore Employment Act and other relevant legislations.
• Able to work in a fast-paced environment with constant changes.
• Excellent team player, good interpersonal and communication skills with problem-solving ability.
• Ability to multi-task and work within tight deadlines.
• Proficient in Excel, Word, and PowerPoint.
• Meticulous and pay attention to details.

Job Description:

• Conduct assessments for patient's pre-admission
• Conduct periodic reviews with suitable therapy treatments for Holistic Individual Care Plan
• Execute group therapy programme and activities for patients
• Participate in multidisciplinary case discussions
• Plan and execute group therapy programme and activities for patients
• Able to assist patients who display behavioural issues
• Review and revise programme schedule for therapy program with proper documentation
• Have knowledge of dementia issues and able to manage patients who display behavioral problems.
• Foster close and warm relationships with patients’ families and caregivers

Job Requirements and Qualifications:

• Bachelor degree / Diploma in Occupational Therapy
• Full registeration with APHC
• Minimum 3 years of working experience in a hospital or eldercare institution

Check out Aber Care Website for more details

Interested applicants please email your detailed resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Healthcare settings recruiting Human Resource Executive.

Job Scope:

• Manage full spectrum of recruitment process.
• Responsible for full spectrum of HR functions:
• Recruitment, interviewing, appointment, resignation/termination training and development
• Performance management, compensation and benefits
• Work Permit and pass applications
• HR and personal data protection policies, SOPs, employee handbook
• Training-related funding applications (WDA, VCF, SDF etc)
• Good understanding of Singapore employment act.

Job Requirements:

• Singaporeans Only
• Min Diploma in Human Resource or other relevant certificate
• 2 years relevant work experience
• Work location: Central
• 5.5 day work week

Check out Aber Care website for more details.

Interested applicants may email your updated resume to career@abercare.sg.

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Responsibilities:

• In charge of handling arrival and departure passengers, coordinating and assisting passengers at the check-in counter.
• Answering telephone calls and general passenger handling duties in the Passenger Service Section;
• Ticketing and reservation.
• Handling of passenger’s lost and found.
• Asist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors(UM), VIP passengers and passengers needing wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine, as required.
• Any other ad-hoc duties as directed by Managers.

Requirements:

• Experience in airport passenger service at airline company
• Willing to work at Changi Airport and rotating shift duties
• Proficiency in Japanese Language is highly preferred as it will enable effective communication with our Japanese-speaking passengers and facilitate interaction with our Head Office. Candidates with strong qualifications and skills in other areas are still encouraged to apply.
• Knowledge of Altea Amadeus system is desirable
• Customer oriented with pleasant disposition and ability to communicate with all level of people
• Pleasant personality with good interpersonal and communication skills
• Pro-active, self motivated individual who works well independently
• Intercultural team player
• Strong ability to learn
• Understanding of company’s brand, service & philosophy

Flender headquartered in Bocholt, Germany, is a leading global supplier for mechanical and electrical drive systems and has the reputation for highest performance, innovation, quality, and reliability of drive components for 125 years. Flender offers a broad variety of gear units, couplings and generators and associated services, with a focus on key industries such as wind power, cement, mining, oil & gas, power generation, water and wastewater, marine, conveyor and crane technology. Flender products and services combine the latest technology with extremely high quality and have been reliably providing the optimal transmission of power for decades. Flender has around 8,700 employees globally.

Further information is available on the Internet at www.flender.com.

Functions and Responsibilities

1. Assist the Business Developers (BD) in the assigned regions (ASEAN + Taiwan):
   1. New project selection, engineering, pricing, documents.
   2. Spare parts or Spare Units pricing.
   3. Retrofit selection, engineering, pricing, documentation.
   4. Prepare quotation based on opportunities and recommendation from BD.
   5. Build up “market relevant” know-how for internal and external customers.
   6. Joint visits with BD to customer on technical clarification, trainings, as well as to build up good relationship.
2. Assist the Official FLENDER Partners in the assigned regions:
   1. Technical queries.
   2. Technical trainings.
3. Liaise with Service Manager:
   1. Failure cases of any kind, asking for diagnosis, root cause analysis, reports, remedy.
   2. Warranty claims of any kind.
4. Liaise with FLENDER factories:
   1. Special ricing on both new project and service business.
   2. Feedback on engineering proposals to be used in projects in both new project and service business.
   3. Suggest to the factories new project and service business alike on a more sensible design alterations as part of Continuous Improvement measures.
   4. Assist BD to explain to factory on any technical deviations from the original order.
5. Any other duties as assigned.

REQUIREMENT

Diploma/Degree in Mechanical Engineering or equivalent.

Minimum 3 years experience in related industry.