Total 902 Customer Service job vacancies in Cyberjaya, MCMC Centre of Excellence (CoE)

A client within the private sector based in Greater Manchester is currently recruiting for a Chartered Building Surveyor to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within the public and private sector.

The Role

Key purpose of the role is to generate a high standard of service delivery, achieving successful outcomes for our clients, capturing and sharing knowledge across projects, enhancing our culture of innovation and reinforcing our reputation as a service provider of choice.

Key responsibilities will include but not be limited to:

• Delivering projects, commissions and professional assignments from inception to completion
• Maintaining effective communication to ensure all information is available for the successful completion of projects
• Liaising with other managers to ensure efficient financial control
• Delivering all work output in an accurate and timely manner
• Representing the company in a professional and diligent manner; meeting, negotiating and corresponding with clients to form strong, and meaningful working relationships

The Candidate

To be considered for this role you will require a degree in BSc (Hons) in Building Surveying or equivalent construction related qualification and be qualified as a MRICS.

The below skills would be essential for the role:

• Strong IT skills such as AutoCAD, NBS, MS Project and other bespoke software
• Well-developed skills in the areas of surveys, dilapidations, repairs, maintenance and contract administration
• Good technical writing and communication skills
• Well-organised, diligent, proactive, assertive, well-disciplined and commercially astute

The Benefits

• Payment of relevant Professional Subscription memberships
• Private Healthcare
• Up to 27-day holiday plus bank holidays with the option of holiday buying or selling.
• Enhanced pension contributions
• Enhanced family friendly benefits
• Plus, much more!

The client is looking to move quickly with this role and as such are offering up to £55.000 per annum plus car allowance.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Student Support Officer
Salary: Grade 4 Point 5 - 7 (£21,295 - £21,977 actual salary per annum)
Hours: 37 hours per week, Term Time plus 5 days
Monday - Thursday 8:15am to 16:15pm and Friday 8:15am to 15:45pm
Permanent
Start date: ASAP
The Thrive Co-operative Learning Trust is responsible for nine schools across Hull; two secondary and seven primary. A Thrive school is one that is a dynamic community of staff, pupils and their families all focussed on one thing - inspiring pupils to thrive in life.
The Boulevard Academy aims to create a positive learning culture that is aspirational and supportive, with excellent opportunities for professional development.
We are looking for someone who believes in building strong relationships with students and families and is willing to go the extra mile to support them in being successful both in and outside of school. The role is to provide support and guidance to students, including support programmes to enable access to learning for pupils and to assist in the management and care of pupils around the school. You will possess excellent communication skills and work closely with parents/carers.
Should you wish to have an informal and confidential discussion and/or arrange a visit, please contact the Boulevard academy and we will be happy to facilitate this.
Closing date: Friday 8th November 2024, 9:00am
Interview date: Week commencing 11th November 2024
As part of Thrive Cooperative Learning Trust’s commitment to safer recruitment processes and in accordance with statutory guidance: Keeping Children Safe in Education an online search will be undertaken on all shortlisted candidates.
Please note, we do not accept CVs, applications must be submitted using our application form.
Our commitment to Safeguarding: Thrive Co-operative Learning Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Each school has a robust Safeguarding Policy and all staff receive training relevant to their role at induction and throughout their employment.
A candidate’s suitability to work with children will be explored at all stages of the recruitment process. The successful applicant will, in accordance with statutory guidance, be subject to a comprehensive pre-employment checking process including receipt of a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS), a Children's Barred List check, a Section 128 Management Check if relevant, Prohibition check and overseas checks as applicable, identity check, medical clearance, proof of qualifications, satisfactory references and a check regarding their eligibility to work in the UK.
This role involves contact with children and provides regular access to children, therefore it is ‘regulated activity’. As such, this post is exempt from the Rehabilitation of Offenders Act - 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
Our commitment to equality and diversity: Thrive Co-operative Learning Trust recognises and celebrates the diversity of its schools and their communities. There is a shared commitment across the Trust to develop further a culture of respect, where discrimination is not tolerated, and individuals are treated equitably and fairly and feel a sense of belonging.
Please visit Thrive Trust website to view our Job Applicant’s Privacy Notice, which explains how we collect, store, and use personal data about individuals applying for jobs at our school.

About Us

Teaching Assistants and Communication Support Workers (CSW) are an essential part of the educational team working with children and young people who are deaf in Oxfordshire educational settings. TA/CSWs work in the Deaf and Hearing Support Resource Bases at New Marston Primary School and The Cherwell School (secondary), and with post-16 students who have a sensory impairment (deafness or vision impairment) in the Colleges of Further Education in Oxfordshire with a base at City of Oxford College.

*the terms deaf/deafness refer to all levels and types of hearing loss

About the Role

We are seeking Teaching Assistants or Communication Support Workers with a calm, encouraging and positive manner to work with deaf children and young people in the Deaf and Hearing Support Resource Bases at New Marston Primary School, Cherwell School in Oxford or City of Oxford College. No previous knowledge of working with deaf pupils is required.

The deaf pupils supported by the base have a range of communication modes and learning styles.Some speak and listen as their primary mode of communication, some use sign language together with speaking and listening, and some are British Sign Language users.

There are good public transport links and parking is also available.

The role is permanent and is term time only (39 weeks per year).

About you

You will have the ability to communicate sensitively and appropriately with children, young people, families, and colleagues.You work positively as part of a team but also feel confident to work independently and take initiative when needed.

You have a good level of basic education (e.g. Grade 4 or above in GCSE Maths and English or equivalent) or equivalent professional experience.

Working closely with specialist Teachers of Deaf Children and Young People (ToDs), mainstream staff and other professionals to improve outcomes, your aim will be to enable access to the curriculum and to facilitate full inclusion for the pupils you work with.

Ideally, you will have experience of working with children and young people with SEN or disability, but training will be given.We are particularly interested if you have a qualification in communicating with deaf people (preferably Level 2 CACDP or above, or a level of fluency in BSL at a comparable stage). If you have an interest in learning sign language, this role offers opportunities to develop these skills.

You will have excellent communication and interpersonal skills and be resilient, creative, and adaptable.

No previous knowledge of working with deaf pupils is required but would be an advantage.A passion for working with children and young people to make a difference and improve their access to learning is essential.

Rewards and benefits

• The role is term time only (39 weeks per year) with 5.64 holiday weeks paid (i.e. 44.64 paid weeks per year)
• Employee Assistance Programme including access to health and wellbeingsupport
• Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
• Local and national discounts for shopping and travel
• Great learning and development opportunities tosupport your ongoing development

Does this sound like you? Would you like to know more?

For an informal discussion about the role, please contact Becky Roberts, Area Team Manager, 07770 588817 or rebecca.roberts@oxfordshire.gov.uk

You are also most welcome visit any of the bases, meet our friendly and caring team, and the children we support, before you apply.

Ourcommitment to Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to Guaranteed Interview Schemes

As a DisabilityConfident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are also committed to helping and supporting those transitioning from HM ArmedForces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

Follow us on Social Media

Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us onLinkedIn,Facebook,TwitterandInstagram.

If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk

Proud member of the Disability Confident employer scheme

Paediatric Nurse for Spirometry & Interpretation

We are seeking dedicated Nurses skilled in spirometry and interpretation for children under 18 years. Join our team and make a difference in pediatric healthcare!

Details:

• Schedule: Monday to Friday, 08:00 - 18:00; Saturdays, 08:00 - 13:00 ongoing opportunities until June 2025
• Location: York
• System - S1

Duties for Paediatric Nurse (Spirometry & Interpretation):

1. Conduct Spirometry Tests: Administer and perform spirometry tests on children under 18 years, ensuring accurate and reliable results.
2. Interpret Results: Analyze and interpret spirometry data, providing clear feedback to parents and caregivers.
3. Patient Education: Educate patients and their families about lung health, the importance of spirometry, and any necessary follow-up actions.
4. Care Coordination: Collaborate with pediatricians and other healthcare professionals to develop and implement care plans based on test results.
5. Documentation: Maintain accurate records of patient tests, results, and any relevant medical histories in accordance with clinic protocols.
6. Quality Assurance: Ensure all equipment is maintained, calibrated, and functioning properly, adhering to safety and health regulations.
7. Patient Support: Provide compassionate care and support to children and their families throughout the testing process.
8. Continuous Learning: Stay updated on best practices in pediatric respiratory care and spirometry techniques through ongoing training and professional development.
9. Assist in Clinics: Support overall clinic operations, including preparing patients for tests and assisting with other nursing duties as required.

Maintain Confidentiality: Ensure patient confidentiality and comply with all relevant data protection regulations

HCAT Wansbeck Primary School Achievement Support Assistant Grade 4, Point 5 to 7 Full-Time Equivalent Salary: (£23,500 to £24,294) Actual starting salary: £17,277.37 Hours: 32.5 hours per week, Term Time only Permanent (Required as soon as possible) Grasp the opportunity to join Wansbeck Primary School. We are a vibrant, dynamic learning community, which thrives on a challenge. We are determined to make a difference with children at the heart of everything we do. We are seeking the very best Achievement Support Assistant who will inspire our children to be the best that they can be. We are seeking to appoint an enthusiastic and motivated person to work alongside our great team. We are looking for individuals who will need to be able to work as part of a team and have the ability to work independently and use their initiative. They will join a dedicated and hardworking team who will provide excellent support and career development. Closing date: Monday 4th November 2024, at 12.00pm (noon) Interviews: TBC If you are interested in applying for this post and require further information, please contact the school office.
The school is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 so is subject to a satisfactory enhanced Disclosure and Barring Service criminal records check for work with children. This post involves contact with children in a school setting and has safeguarding responsibilities. As part of our safer recruitment procedures, online checks (including social media) may be carried out by the Trust, through the shortlisting process

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us. What our staff say: Each day is different, and I have never enjoyed a job as much as I do now. Very rewarding, enabling patients to stay at home with their loved ones, in an environment they know best. I work with a great team who are always supportive and very knowledgeable. I feel appreciated and valued as a team member. The NHS are proactive in training and progression and that has enabled me to reach senior level-Integrated Senior Support worker Thank you so much for making my first placement so fab! I have had such a good time and learnt a lot OT student The whole team were so friendly and supportive and made me feel very welcome. I am so grateful to everyone for making my placement such a positive experience- Nursing student

Housing Support Worker

Manchester - M14

£12ph + bonus

Temporary assignment until March 2025

Brook Street Social Care are now recruiting a dedicated housing support worker to work with our client in M12 specialising in housing and homelessness.

Responsibilities:

• To assist the Service Manager in the delivery of training sessions/workshops in local housing and welfare procedures
• To attend monthly drop-in sessions at Community Mental Health Teams across Tameside
• To assist the Service Manager in attending hospitals across the wider Pennine Care Footprint to facilitate patient discharge to those in Out of Area beds
• To ensure all aspects of diversity and inclusion are upheld to a high degree.
• To ensure all aspects of health and safety compliance are upheld to a high degree.
• To book in clients weekly and provide support at ward and community drop-in sessions.
• To key work or co-work a caseload of client cases either individually or with a Recovery Worker.
• To write supporting documents to other support services to support clients in their housing applications and recovery journey.
• To actively promote the service and build up partnership working relationships with other services and initiatives

Benefits:

• Competitive rate of pay
• Monday to Friday 9:00 - 17:00
• Bonus scheme
• 24/7 support from Brook Street Social Care

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

Job Brief:

As Customer Service Representative, you may be assigned to different contact centre projects, campaigns be it inbound or outbound as and when demanded by the business of the Company where you are deployed to work. The itemised list above is by no means exhaustive, and your Job Description may vary from time to time depending on business needs. 

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users.
11. Communicate effectively with team members and users.
12. Always motivate team members to perform better.
13. Conduct interviews when hiring is required.
14. Act as subject matter expert.
15. Generate relevant reports for operational discussion and analysis.
16. Handle escalations if required. Manning of escalation queues.

Job Requirements:

1. Possess a Diploma or Degree in related fields.

2. Minimum 2 years of experience as Team Leader in a contact centre environment.

4. Must be able to supervise, train, coach & motivate a team.

5. Required skill(s): coaching skills, leadership and mentoring, ability to do business presentations, and People Management.

6. Must be a critical and analytical thinker.

7. Excellent communication and writing skills in English, Mandarin and Cantonese is mandatory.

8. Strong interpersonal skills and the ability to build rapport with Team members and both internal and external customers.

9. Able to multitask, work independently with minimal supervision.

10. Proficient in Microsoft Office applications and experience working with CRM systems.

Job Responsibilities:

• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders.  
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation. 
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback.  
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary.  
• Ensure all communications adhere to company standards and guidelines, maintaining a positive and helpful tone in all interactions.  
• Document user feedback and suggestions, categorize them for analysis, and escalate critical issues or trends to relevant teams for further review.  
• Review and process new driver applications, ensuring all required documents meet company standards. 
• Verify documentation provided by drivers and update our system with new vehicle details promptly. 
• Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner. 
• Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities. 
• Maintain adherence to Hong Kong regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements. 
• Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections. 

Job Requirements:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field. 
• Preferably possess backend support working experience, with a minimum of 1 year in a related role. 
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience. 
• Previous experience in backend support, customer service, or related roles is highly preferred. 
• Proficiency in English, Mandarin and Cantonese spoken and/or written.
• Demonstrate a strong attention to detail and accuracy in processing documents and data. 
• Possess excellent communication and interpersonal skills. 
• Ability to work both independently and collaboratively within a fast-paced environment. 
• Proficient in Microsoft Office Suite and other relevant software applications. 
• Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous. 

Customer Team Leader
Location: Main Street, Brodick, Isle of Arran KA27 8AN
Pay: £13.32 per hour
Contract: 16-39 hours per week + regular overtime, permanent contract
Working pattern: Various shifts including early mornings of 6am and late evenings of 10pm including some weekends, to be discussed at interview


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

#3
#ScotIsle

Registered Nurse required for 36 bed home, must have active NMC pin and current dbs
Will be responsible for taking charge of a shift, giving and ordering medication and directing staff.

JOB DESCRIPTION
CARE ASSISTANT Must have NVQ level 2 or equivelant
JOB TITLE: Care Assistant reporting to Registered Nurse on duty, responsible to Head of Unit
BASIC SKILLS REQUIREMENTS (including numeracy, literacy and English speaking abilities:
Willingness to learn
Good communication skills
Awareness of dementia
PERSONAL ATTRIBUTES:
Listening & responsive skills
Calm under stress
Approachable & sympathetic
Even tempered
Observant
MANAGEMENT RESPONSIBILITIES:
General responsibilities of the position include:

1. Provide a high standard of care in an efficient, kind and respectful manner, preserving the dignity and self respect of the resident at all times
2. Be aware and maintain infection control measures
3. Maintain a smart and tidy appearance and always wear the correct uniform whilst on duty
4. Complete all charts and report sheets for each resident whose care has been undertaken, before the end of the shift
5. Attend training sessions and fire drills, as required
6. Mentor new members of staff as instructed
7. Be prepared to do extra household or other duties on occasions as requested
8. Maintain safety standards
9. Report any accidents involving either staff or residents
10. Comply with written and verbally agreed conditions and employment e.g. hours of duty, days of duty, time-keeping etc.
11. Ensure that any matters concerning residents are not discussed with other residents or outside the home
12. Observance of Health and Safety requirements



Rose villa Care Home
Day to Day Duties

1. Receive report from previous shift
2. Carry out all the instructions of the Nurse in Charge in an efficient and conscientious manner
3. Provide support and assistance for residents and day clients throughout the period of duty. This includes all aspects of personal hygiene, dressing, nutrition and social needs. Maintain a clean and tidy environment. Report problems relating to odour control
4. Ensure residents are dressed and groomed appropriately
5. Ensure correct use of equipment in particular moving and handling
6. Keep residents’ rooms tidy and ensure correct sorting of linen and personal clothing
7. Provide essential physical and mental stimulation by participating in recreational and social activities with residents, individually or in a group and assist the Activities Co-ordinator as required
8. Ensure at all times, in conjunction with other members of staff, that the physical, emotional and social well being of each resident is maintained in a safe and homely environment
9. Ensure that residents are offered choice and that their rights are acknowledged and preserved
10. Report any obvious physical or mental change in the condition of every residents
11. Respond to calls from residents
12. Respond to visitor requests and demands in conjunction with Nurse in Charge and offer visitors appropriate hospitality
13. Make appointments for residents for hairdressing and chiropody
14. Complete daily reports for residents on Blue sheets and charts and feedback to Registered Nurse on duty

JOB DESCRIPTION
CARE ASSISTANT Must have NVQ level 2 or equivelant
JOB TITLE: Care Assistant reporting to Registered Nurse on duty, responsible to Head of Unit
BASIC SKILLS REQUIREMENTS (including numeracy, literacy and English speaking abilities:
Willingness to learn
Good communication skills
Awareness of dementia
PERSONAL ATTRIBUTES:
Listening & responsive skills
Calm under stress
Approachable & sympathetic
Even tempered
Observant
MANAGEMENT RESPONSIBILITIES:
General responsibilities of the position include:

1. Provide a high standard of care in an efficient, kind and respectful manner, preserving the dignity and self respect of the resident at all times
2. Be aware and maintain infection control measures
3. Maintain a smart and tidy appearance and always wear the correct uniform whilst on duty
4. Complete all charts and report sheets for each resident whose care has been undertaken, before the end of the shift
5. Attend training sessions and fire drills, as required
6. Mentor new members of staff as instructed
7. Be prepared to do extra household or other duties on occasions as requested
8. Maintain safety standards
9. Report any accidents involving either staff or residents
10. Comply with written and verbally agreed conditions and employment e.g. hours of duty, days of duty, time-keeping etc.
11. Ensure that any matters concerning residents are not discussed with other residents or outside the home
12. Observance of Health and Safety requirements



Rose villa Care Home
Day to Day Duties

1. Receive report from previous shift
2. Carry out all the instructions of the Nurse in Charge in an efficient and conscientious manner
3. Provide support and assistance for residents and day clients throughout the period of duty. This includes all aspects of personal hygiene, dressing, nutrition and social needs. Maintain a clean and tidy environment. Report problems relating to odour control
4. Ensure residents are dressed and groomed appropriately
5. Ensure correct use of equipment in particular moving and handling
6. Keep residents’ rooms tidy and ensure correct sorting of linen and personal clothing
7. Provide essential physical and mental stimulation by participating in recreational and social activities with residents, individually or in a group and assist the Activities Co-ordinator as required
8. Ensure at all times, in conjunction with other members of staff, that the physical, emotional and social well being of each resident is maintained in a safe and homely environment
9. Ensure that residents are offered choice and that their rights are acknowledged and preserved
10. Report any obvious physical or mental change in the condition of every residents
11. Respond to calls from residents
12. Respond to visitor requests and demands in conjunction with Nurse in Charge and offer visitors appropriate hospitality
13. Make appointments for residents for hairdressing and chiropody
14. Complete daily reports for residents on Blue sheets and charts and feedback to Registered Nurse on duty

Job Description: Cook
RESPONSIBLE TO: Matron and Directors
Philosophy of Care: To add life to years, not years to life through holistic care and
Respect Choice Dignity Spiritual Awareness Diversity
Main Aims of the Job
• To prepare appetising and nutritious food for the residents on a daily basis
• To prepare a menu in conjunction with the residents likes and dislikes. This must rotate on a four-week basis
• To change the menus on a regular basis as laid out in the minimum standards
• To ensure that the kitchen is always hygienically clean
• To ensure all food orders are requested with ample time while working under an agreed budget
• To meet differencing dietary requirements as necessary Key Responsibilities
• To prepare breakfast as required by the resident at an agreed time
• To offer a range of cooked breakfasts for those that wish to have them
• To ensure all meals are ready at the appropriate time
• To offer and prepare, if necessary, at least three main options for lunch each day ensuring that fresh vegetables are use
• To prepare desserts as necessary for both lunch and supper
• To prepare or part prepare the supper dish for that day or delegate this to the appropriate person • Prepare or delegate the preparation of the sandwiches for supper
• To ensure fresh cake is made for afternoon tea
• To ensure that fresh cake is prepared for a residents’ birthday, or any other occasions as requested • To oversee the smooth running of the kitchen
• To ensure all cleaning is completed as per cleaning rota
• To ensure all food returned to the fridge is covered with cling film and dated
• Ensure all foods are appropriately covered
• To ensure appropriate kitchen protocol is maintained i.e., no eating in the kitchen, carers are not to wash their hands at the kitchen sink, etc
• To ensure all frozen foods are taken out of the freezer giving ample time to defrost
• To attend and participate in staff meetings and attend all mandatory training when required
• To attend supervision and appraisals ensuring that you have prepared for these when required
• To attend any other training when a need has been identified
• To communicate effectively with other staff, relatives and visitors including professional agencies regarding resident to answer the door and telephone appropriately. Respond accordingly and pass on messages promptly Make visitors feel welcome. Provide refreshments/assistance when required • To report any faults/defects in the Home to the appropriate person or the nurse in charge
• To be fully aware of the fire policy and the awareness of food hygiene regulations
• To ensure you are familiar with all current policies and procedures and understand your duty to comply and implement them when necessary
• To always wear uniform with plain black trousers and flat sensible shoes
• Ensure that you do not use a mobile telephone while on duty
• To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties
• To keep all records of cleaning work completed after each shift in the appropriate book
• Understand your duty to whistle blow if you witness bad practice or harm to a resident within the Home
• To always promote and ensure the good reputation of the Home
• To ensure that you work in a safe environment in accordance with the Health and Safety at Work Act.
• To assist in the maintenance of a Safe and Healthy Working environment by understanding and ensuring adherence to the Homes’ Health and Safety Policy and Procedures including Fire
• To practice and promote safe working practices within the Home
• To take responsibility for your own health and safety and that of others who may be affected by your acts or omissions
• To ensure that all COSHH records are maintained and updated when necessary
• To be fully aware and comply with infection control policies and procedures and appropriate hand hygiene technique
• To report immediately to the Nurse in charge, any illness of an infectious nature or accident incurred by a resident, colleague, self or another
• To report to the Matron, Maintenance man or Nurse in charge of any faults, damaged furniture, faulty appliances, equipment or any potential hazard
• To clean up any spillages that you have made, found or been asked to do so by the nurse in charge • The Home has adopted a NO SMOKING policy which applies to all posts within the Home and grounds. This job description is intended to give the post holder an appreciation of the role envisaged, and the range of duties required. However, it is not definitive and may be subject to periodic view. Qualifications, Training and Experience
• Previous experience is required
• To have a genuine interest for older people
• To be willing to participate in National Vocational Training Programmes if necessary
• To have good communication skill to have the ability to work effectively within a team environment