Total 18 job vacancies by Ninja Logistics Pte. Ltd.

Responsibilties

• Monitoring fleet performance of internal staff drivers and external main-contractor partners
• Managing daily driver outbound activity where parcels are handed over to drivers for outbound delivery
• Assisting drivers in returning undelivered parcels upon route completion, including reconciling cash on delivery amounts
• Maintaining discipline and attendance of drivers
• Planning and allocating routes to drivers and ensure sufficient resources to fulfil fleet operation requirements
• Conducting investigations into driver misconduct
• Handling of parcel exceptions such as missorted and damaged parcels.
• Troubleshoot app-related issues that drivers are facing
• Maintain cleanliness and orderliness of the warehouse
• Ensure driver compliance to safety standards and procedures
• Any other ad-hoc duties as assigned.

Requirements

• 0 - 2 years of frontline operations experience in supply chain/logistics industry preferable
• Diploma or equivalent in any field
• Excellent leadership, communication, interpersonal and negotiation skills
• Good team player with ability to interact with all levels
• Effective and efficient resource management
• Proficient in Microsoft Office and Google Suite cloud software
• Open to doing both morning/night shifts preferred

Benefits!

• Medical and dental insurance
• Monthly performance-based incentives

Responsibilities

• Review route manifest prior to pickups to ensure appropriate products are picked up from each customer in a designated time frame
• Perform vehicle inspection before departure
• Load and unload parcels in a safe and secure manner to prevent damage, spillage or loss
• Communicate any traffic delays or concerns to supervisor as needed
• Maintain good communication and relations with internal and external stakeholders
• Comply with company safety standards
• Complete all necessary paperwork during pickups
• Report all mispicks to supervisors
• Exhibit professionalism with customers at all times, to include proper dress attire representing the company

Requirements

• Possess Class 4 driving license is a must
• Comfortable to carry heavy furniture and heavy equipment
• 5.5 days’ work week

Responsibilities

• Setting up the cost center view / structure for the functions they are looking at. This involves working with Reg Operations, Reg Business intelligence, and Regional Controlling to make sense of the available data and how we can best synthesize all the information
• Collaboration with Reg Operations and local team to identify key views which will be most useful
• Resolving issues / gaps as identified in the monthly update
• Liaise closely with Reg Operations and local team on upcoming initiatives
• Structure the review and financial impact analysis of these initiatives
• Set the tracking needed to ensure that the initiatives are achieving the committed savings / improvements
• Improve the granularity and accuracy of the data through collaboration with Reg Ops, Reg BI and Reg Controlling teams
• Take part in cross functional projects to achieve improvements in data / information gathering

Requirements

• Bachelor’s degree in Finance, Business, Economics, Accounting or similar field
• 3 to 5 years of working experience in an analytical role with working knowledge of accounting principles
• Possess a strong commercial acumen and fundamental understanding of various functions, namely; Finance, Sales, and Operations will be important in order to drive, influence and support various business units
• Excellent analytical skills to process voluminous data, interpret trends, so as to make strategic recommendations to help the business grow
• Excellent written and verbal communication skills, including ability to compose and present reports, findings and presentations with a keen attention to detail
• Strong team player and demonstrated ability to effectively communicate, present, influence and collaborate with broad cross functional partners

Overall Purpose of this role is to

1. Drive efficient and accurate HR operations processes across the region
2. Eliminate compliance errors that present a threat to the Company’s plans for IPO
3. Ensure integrity of HR recordkeeping and provision of data to support business decision making

Responsibilities

• Development / Refinement of HR Operations processes and controls across all six markets. HR Operations process include, but are not limited to, manpower requisitions, onboarding, payroll, leave, salary adjustments, and terminations.
• Develop processes that ensure timely delivery of HR data to decision-makers
• Development of internal auditing processes to ensure compliance to local legislation and policies

Requirements

• Experience in managing HR Operations and payroll across SEA
• HR Process design and optimisation
• Project management
• Internal Auditing
• HR System Design - Familiarity with SAP Successfactors and EC Payroll is a plus
• SEA Labour laws

The role is in the regional compensation and benefits team and helps to drive company-wide review and implementation of C&B policies and processes, working closely with local country HR and management.

This ensures that our C&B plans are competitive in attracting, retaining and motivating the most suitable profile of Ninjas to achieve our mission.

Responsibilities

• Drive review, alignment, policy development and implementation of C&B programs based on our regional compensation philosophy across countries.
• Drive regional annual salary reviews to ensure competitiveness and compliance with statutory requirements
• Drive job analysis and evaluation
• Benchmark for employee benefits and salary banding, establishing frameworks for remuneration and banding structures
• Partner with business and local country HR independently to drive and implement C&B initiatives that are aligned with the organization needs i.e. revamping of benefits, harmonizing of C&B for all countries, bonus plans and incentives
• Drive periodic internal audits and prepare reports
• Consolidate and analyse employee feedback on C&B schemes, and provide recommendations on how to improve and refine existing policies

Requirements

• Bachelors Degree in HR or related field with 4-5 years of relevant work experience in HR environment (C&B) preferred
• Experience managing and working with multiple stakeholders
• Must be numbers-driven and analytical, proficient in MS Excel
• Candidates with understanding of international C&B (SEA), incentives management, and/or job evaluation would have an advantage
• Familiarity with employment law and regulations

The Business Intelligence team partners closely with the management team/ business functions to understand their needs and then meet these needs by analyzing and translating relevant data into meaningful, actionable outputs.

The team will have broad reach into a variety of teams and projects within Ninja Van. Members of the team must have the ability to gain deep subject matter depth on operational and commercial requirements, synthesizing business knowledge with data methodologies in order to create real and actionable insights. Untangling and understanding business problems, then applying analytical methods and tools to deliver outcomes would be the name of the game.

Reporting to the Head of Strategy & Planning, the Business Intelligence Manager will lead and manage our team of analysts. In addition to defining and executing analytical projects, key activities for the role involve owning and driving the data roadmap and strategy for the organization, as well as in stakeholder management and team development. Success for this role will be about leading the team in converting data opportunities into value in partnership alongside relevant business stakeholders.

Responsibilities

Data Management

• Define and lead the data strategy and roadmap for the organization
• Constantly stay abreast of changing business needs and requirements, aligning sprints to data initiatives that best support current needs
• Develop and maintain a centralized taxonomy of data definitions and tools in partnerships with operational counterparts

Data Projects

• Identify business areas or gaps whereby data solutions can potentially shape or guide organizational level decisions
• Lead and develop data- driven solutions to complex business problems spanning across multiple functions
• Be involved in the implementation of the solution, ensuring alignment to ground processes and business needs

Stakeholder Engagement and Management

• Engage with senior management to understand their business needs and translate them into data requirements
• Oversee the design and delivery of the suite of dashboards and analytical tools to relevant business counterparts
• Develop a data culture in the organization, educating cross-functional stakeholders in making data-informed decisions using developed analytical tools

Team Development and Monitoring

• Mentor and lead the team of data analysts
• Initiate new avenues of data analytics or data tools to promote continuous growth within function

Requirements

• At least 4 years of working experience, preferably in an analytical field
• Preferably at least 2 years managing an analytical team
• Bachelor's Degree in relevant fields (i.e. Computer Science, Engineering, Mathematics or Statistics) or a related discipline
• Expert in SQL
• Proficient in Python/ R, or other data analytics tool
• High level of self-motivation, with strong desire to deliver quality work that does not compromise with personal standards
• Well-developed interpersonal skills, strong verbal and written communication skills, able to convince and manage stakeholders through logical, data- driven methodologies
• Sharp analytical abilities and a structured, data-driven approach to clarifying, scoping and solving problems

Responsibilities

• Manage and develop a team of world-class engineers to keep them motivated, grow their technical expertise and meet their career aspirations.
• Spend about half your time on hands-on technical work, including coding.
• Manage projects end to end in a fast-paced Agile environment to deliver quality software on time, and follow through post release to ensure effective usage.
• Partner with business owners and product managers to help shape product strategy, sharpen product specs and come up with innovative solutions.
• Drive continual process improvements in areas like unit test, code review, static analysis, CI, CD.

Requirements

• At least 5 years of software development experience, preferably in horizontally scalable services in a cloud environment.
• At least 2 years of managing an elite engineering team with multiple release cycles under your belt.
• Proven ability to recruit, develop and retain talent.
• Steeped in Agile ways. Deep knowledge of software engineering best practices; burning desire to drive the team to adopt them.
• Highly adept at project management in a demanding fast-changing environment with tight deadlines and scarce resources. Ability to multi-task is key.
• Bachelor’s or Master’s degree in Computer Science or related field from a top university.

Roles & Responsibilities

• Design, develop and maintain software that powers Ninja Van's complex logistics operations.
• Work in cross functional teams with product managers, UX designers and QA engineers to ship software on-quality and on-time.
• Write code that you are proud of, with extensibility, scalability and performance in mind.

Requirements

• Solid Computer Science fundamentals, excellent problem-solving skills.
• 1 -5 years of backend or frontend software development in a product company, with a proven track record of shipping successful software products.
• Fresh graduates should possess relevant internship experience
• Hands-on experience in our tech stack or similar technologies.
• Bachelor’s or Master’s degree in Computer Science or related field from a top university.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Corporate Development department at Ninja Van plans and executes all fundraising initiatives and related strategic capability development projects such as IPO Readiness, Capital structure optimization, M&A, etc.

The Senior Associate will be responsible for supporting the execution of equity and debt raising, market and competitive research, investor management, and capital deployment projects. Led by the VP of Corp Dev, the Senior Associate will develop and maintain collaterals such as pitch decks, business updates, financial models, and industry analyses that impact the success of the company’s fundraising initiatives and related projects.

The Senior Associate will assist in executing capability development and other ad-hoc cross-functional projects taken on by the Corporate Development team to build functions, processes, and capabilities within the organization that are reflective of the company’s size, complexity, and growth trajectory.

As part of a small team with an outsized impact on the organization, the successful candidate will be in a highly visible role that works closely with senior management across the group including the Group CEO, Group CFO, and Country Heads.

Responsibilities

• Assisting in the execution of all fundraising projects and activities
• Coordinating cross-functional capability development projects with responsibility over key timelines and deliverables
• Facilitating communications between all stakeholders, both internal and external
• Maintaining the company’s long-term forecasts and comparing them against actual business performance, working closely with the FP&A and Country Management teams
• Generating insightful and reliable cash flow forecasts and intercompany funding proposals in close collaboration with country finance teams
• Providing analytical support for capex, capital structure, and other projects as required
• Developing and maintaining high-quality, accurate, and succinct materials for investors
• Coordinating the company’s responses to investor queries and information requests
• Triangulating data points through primary and secondary research to develop a house view of the competitive and industry landscape to pre-emptively identify threats and opportunities
• Identifying potential partners and targets that have synergistic potential with the company’s service offerings and strategy

Requirements

• 2-4 years experience in Management or Strategy Consulting, Investment Banking, Big 4 Advisory, or other Corporate Finance/Strategy roles would be preferred.
• Prior experience working with/in pre-IPO tech companies would be a strong advantage
• Any quantitative degree from a reputable university
• Demonstrable familiarity and/or interest in the fundraising process and strong project management, financial modelling and valuation, financial statement analysis, due diligence, data analysis and visualization skillsets
• Ability to work collaboratively and win influence at all levels with multi-cultural business partners and stakeholders from different countries and various backgrounds
• Possession of analytical rigor and a structured thought process that can be clearly articulated to both internal and external audiences
• Adaptability in applying transferable skills to work effectively across multiple domains

Responsibilities

• Collaborate with the Head of Commercial to contribute to the formulation and execution of a regional sales strategy that aligns with company goals
• Provide input based on in-country insights to enhance the effectiveness of regional strategies
• Work alongside local sales managers in each country to facilitate deal progression, offering guidance and expertise
• Troubleshoot and provide solutions for sales-related challenges that arise within each country
• Assist local sales teams in negotiating and closing deals, leveraging your experience to drive successful outcomes
• Collaborate with regional management and local sales trainers to design, develop, and implement comprehensive sales training programs
• Identify key skill gaps and areas for improvement within each country's sales team and assist to tailor training content accordingly
• Work closely with country sales leaders to provide ongoing coaching and support, helping them effectively train and develop their sales teams

Requirements

• At least a Bachelor Degree in any discipline
• Minimum 5 years of experience in Sales management, business development, management consulting, crossborder logistics or similar roles
• Possesses advanced Microsoft Excel and Powerpoint skills
• Proven track record of success in high-pressure environments, comfortable dealing with ambiguity and change
• Proven track record of driving complex regional projects and working with senior stakeholders across the business
• Exposure to working across geographies, teams and individuals of different cultures, particularly across Southeast Asia

Responsibilities

• Participate in business discussions with regional and country leadership teams
• Assist in the translation and cascade of Group-wide strategic goals into measurable key performance indicators (KPIs) and ensure organisational alignment within and across regional and country teams
• Business partner internal stakeholders to manage end-to-end KPI design, creation and monitoring process
• Stay updated on key business changes and facilitate in-year goal changes to ensure continued alignment across the organisation
• Act as a key guardian of internal KPI data, ensuring data completeness, accuracy and integrity across the FY
• Collaborate with Business Intelligence (BI) and internal stakeholder teams to collect and organise KPI data required to monitor business performance and support business reporting needs on a monthly basis
• Troubleshoot with stakeholders for any inaccurate and/or incomplete KPI performance data
• Assist in communications and coordination with key stakeholders across all functions on key planning processes
• Manage and conduct goal and target setting workshops for identified business stakeholders
• Develop and maintain knowledge documentation of key internal principles and processes, identify opportunities for process improvement and work collaboratively to implement changes
• Any other adhoc duties as assigned to support alignment of business outcomes or operationalisation of strategic initiatives

Requirement

• University degree with qualification in Business, Finance or Engineering disciplines
• 0-1 year of experience in consulting, market research or strategy planning role
• Proficiency with Microsoft Excel and Slides, or Google Suite
• Proficiency with data visualisation tools (e.g. Google Data Studio) is a plus

The Customer Success Executive is responsible for handling and resolving day-to-day customer issues and enquiries from the shippers on the various marketplaces. The incumbent will also be crucial in assisting the Account Management team in improving products/services offerings through gathering shipper feedback.

Responsibilities

• Handle and respond to enquiries and issues from shippers and their customers
• Provide timely and appropriate solutions and alternatives to shippers and customers when they face issues - liaise with internal stakeholders to enable Fantastic Service Recovery when necessary
• Ensure excellent and professional customer service standards are maintained when speaking to stakeholders
• Monitor daily operations for shippers accounts - timely pickups and deliveries and escalate any issues to the team
• Assist with the improvement of Ninja Van’s products and services by gathering feedback from shippers

Requirements

• 1 - 2 years experience in a customer service oriented role
• Minimally diploma holder in a relevant field
• Excellent spoken and written communication and interpersonal skills
• Fluency in English and Mandarin will be preferred

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Digital Services team provides e-commerce sellers with a suite of digital tools that automates and optimizes the most challenging aspects of the e-commerce process, allowing users to streamline order fulfillment and manage customer experience across various digital channels and platforms, integrating it with our delivery services to create a hassle-free experience.

We are seeking an experienced and dynamic Sales and Reseller Management Specialist for our Digital Services business unit. This role requires a proven track record in sales, a deep understanding of the beauty industry, live streaming expertise, and a background in social listening and Data Solution SaaS sales. In addition, the successful candidate will be responsible for managing and expanding our reseller network, playing a crucial role in driving sales growth and market penetration.

Responsibilities

• Identify and engage prospective clients within the beauty industry, leveraging your sales acumen and understanding of industry trends.
• Develop and execute sales strategies to achieve and exceed revenue targets, utilizing a consultative sales approach.
• Cultivate and maintain strong relationships with clients, providing exceptional service and serving as a trusted advisor.
• Utilize your EC and beauty industry expertise to effectively communicate the value of our products and solutions to potential clients.
• Stay current with industry developments, competitive landscape, and emerging technologies to provide insights and recommendations for product enhancements.
• Attend industry events, conferences, and trade shows to network, showcase our offerings, and gather market intelligence.
• Identify potential resellers and acquire them (role is expected to scan the market and identify new partners, through various means e.g. going for industry networking events, linkedin, etc)
• Lead the reseller management strategy, identifying and recruiting potential reseller partners, and nurturing existing partnerships for mutual growth.
• Onboard and train new resellers across various topics not limited to Sales, Product, Customer Support, Technical Support - this role will manage and decide on the training and curriculum / policies for resellers (i.e. getting the sellers to be familiar with the KB product, and know what are the selling points of the products etc, so that these resellers are equipped with sufficient knowledge to go hunt for sales themselves and onboard users on the platform). Reg BD / Partnerships role will just oversee this part / this role (mostly for reporting purposes only)
• Ensure that Resellers adopt Ninja Van's sales process and optimize where possible
• Have a clear view on resellers’ sales pipeline so that we can accurately forecast deal flow
• Intervene and advise on specific deals upon request
• Keep resellers updated on latest product updates
• Explore joint-marketing opportunities with Resellers
• Calculate and process commission payouts on a regular and timely basis
• Gather feedback from resellers how to make our reseller program better
• Assist in the development of Reseller toolkits

Requirements

• 3-5 years of B2B account management experience, preferably in the ecommerce SaaS industry
• Experience in EC & beauty industry, showcasing an ability to convey product benefits and engage potential clients.
• Prior success in selling Data Solution SaaS products, with a strong understanding of social listening and data analytics tools.
• Experience in reseller management, including recruitment, training, and performance monitoring (preferred).
• Ability to work collaboratively and cross-functionally to ensure client and reseller success.
• Understand how to co-work with Data & Product team to explore and meet the demand of the market
• Bachelor’s degree holder
• Good in communication, detail-oriented, data-driven
• Fluent in English

The Regional Sales Operations Manager will help Ninja Direct optimise sales operations processes, enhance sales team productivity, drive revenue growth and manage our sales technology. He or she is expected to build a team that can work closely with local sales teams and cross functional departments to ensure the smooth execution of sales initiatives and the achievement of business goals.

Responsibilities

• Analyze and optimize the end-to-end sales process to increase efficiency and effectiveness.
• Identify bottlenecks, streamline workflows, and implement best practices.
• Continuously monitor and evaluate the sales process for improvement opportunities.-Analyze sales data and metrics to provide actionable insights for sales strategy development.
• Develop and maintain sales dashboards and reports to track performance.
• Use data-driven approaches to make informed decisions and drive sales team success.-Define key performance indicators (KPIs) and regularly report on sales team performance.
• Work with the sales leaders to set individual and team goals and track progress.-Design and implement initiatives to boost sales performance across the business.-Assist with the design and management of sales incentive schemes-Collaborate with sales leadership to create accurate sales forecasts and quotas.
• Assist in territory planning, market segmentation, and sales target setting.
• Monitor sales performance against targets and take corrective actions as needed.-Serve as the primary Salesforce administrator, responsible for configuring, customizing, and maintaining the Salesforce platform.
• Ensure Salesforce data accuracy, integrity, and security.
• Oversee the implementation and management of other sales technology tools.
• Ensure that sales team members are trained and supported to use Salesforce and other sales tools efficiently.-Ensure sales processes comply with company policies and industry regulations.
• Document sales processes and procedures for future reference and training.

Requirements

• Min. Bachelor’s degree in Business, communications, or other related fields
• Proven experience in sales operations or a similar role, preferably in a fast-growing startup environment
• Salesforce Administrator certification (additional Salesforce certifications are a plus)
• Knowledge of supply and Logistics will be a strong plus
• Proficiency in Salesforce administration, data management, reporting, and dashboard creation.
• Strong analytical and data-driven mindset with proficiency in data analysis tools and CRM software
• Excellent project management skills and the ability to prioritize and manage multiple tasks simultaneously
• Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams
• Demonstrated leadership and coaching abilities to develop a high-performing sales operations team

The main responsibility of the Regional Senior Manager, Cross Border (Business Development) is to grow Worldwide inbound into Southeast Asia revenues (excluding China) covering 2 main aspects; i) Acquisition & ii) Retention.

This role is required to look at 3 main customer segments:

a. Worldwide Logistics Service Provider - LSPs who are based anywhere in the world; enabling and cross-selling them full suite of Ninja cross border solutions

b. International and/or Regional Brand.com - Brands who are selling into or within Southeast Asia requiring Ninja’s cross border solutions

c. Marketplaces & Platforms - Key Platforms and/or Marketplaces who are present in Southeast Asia or selling into Southeast Asia

The suite of solution include but not limited to;

a. International Linehaul from any origin into Southeast Asia

b. SEA customs Clearance

c. SEA last mile delivery services

d. SEA fulfilment services

The incumbent is responsible for XB BD’s strategy & P&L of the above mentioned portfolio and manages both acquisition and retention to ensure XB achieves its topline numbers.

Incumbent is required to work with

i) Logistic product teams to enable BD strategy,

ii) Operations to ensure follow up on delivery quality gaps,

iii) Sales Ops to increase account servicing quality and onboarding experience,

iv) Management to provide business forecast and traction.

Responsibilities

• Active engagement with key marketplaces & platforms
• Cross-sell existing Ninja’s XB solution Lead account management strategy and initiatives
• Serve as Key Account’s cross border subject matter expert, lead and own new solutions development according to KA’s needs
• Negotiate and ensure healthy wallet share & service adoption with Key accounts
• Maintain commercial engagement with KA’s management and keep XB BU informed of KA’s XB strategy
• Position Ninja XB as worldwide logistics provider’s choice for Southeast Asia inbound solutions
• Launch and manage worldwide partner programme and onboard LSPs as Ninja’s ‘sales office’ for SEA inbound business
• Strategize acquisition and retention on LSPs segment
• Maintain active engagement with LSPs and ensure LSPs are well equipped with necessary product information to cross-sell SEA inbound solution
• Ensure proper servicing ecosystem is set up for LSPs
• Discover opportunities with LSPs on providing all spectrum of cross border logistics
• Lead acquisition team in acquiring International Brands
• Position Ninja as one stop service provider into Southeast Asia; whether supply chain solution is B2C from origin or B2B2C using Ninja fulfilment
• Position Ninja’s fulfilment in SEA to serve as their regional distribution centre to other SEA markets
• Monitor and oversee performance with these brands to ensure they are successful in SEA
• Work with product & operations team to provide quality insights to support product innovation and formulation
• Responsible for overall health of existing accounts and acquisition pipelines
• Responsible for mapping out all KA’s potential opportunities where NV has no share in and formulate strategy to gain wallet share in Origin-Destination pairs which are in line with Ninja’s network
• Provide commercial forecast of all customer segments
• Ensure acquisition pipelines accurately portray Ninja’s sales efforts
• Work closely with Business Process team & Sales Ops team to ensure servicing quality is top notch
• Guide & Design account servicing processes and escalations
• Adopt & Implement low touch, high insight & impact performance review initiatives

Requirements

• Bachelor Degree in any field
• Minimally 5-8 years of experience within logistics field, preferably with 3 years or more in ecommerce logistics industry
• Strong market understanding of last mile delivery markets in at least 1 or more SEA markets
• Strategic Business development & Account management
• Good network of key management personnel within ecommerce space
• Knowledge of sales process and activities
• Have experience building relationship with Key Partners/Accounts and managed to grow portfolio successfully
• Strong presentation & showmanship
• Excellent internal & external stakeholder management
• Proficiency in Mandarin strongly preferred to manage Chinese counterparts and businesses