Total 24 job vacancies by ixigo

Roles & Responsibilities -:

• Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate.
• Calling customers as per the SOP to share any important information or to collect payment for fare differences.
• Collaborating with tech and product teams to raise recurring issues and follow up for fixes.
• Utilizing booking platforms & GDS to enter customer information, search for selected flights, reserve seats, issue & reissue tickets. 
• Verifying passenger details, flight itineraries and payment information to ensure accuracy.
• Liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process.

• Ensure compliance with contractual agreements, service level agreements, and key account requirements.
• Conduct regular business reviews with Travel Agents  to maintain transparency, gather feedback, and foster continuous improvement.
• Collaborate with internal teams to address Travel Agents requests, resolve issues, and deliver exceptional service.
• Conduct outbound calls to travel agents to promote Travel Product
• Provide administrative and operational support to the sales and operations team in a B2B travel agency.
• Facilitate the smooth onboarding process for Travel Agents, ensuring a seamless transition from sales to implementation.
• Serve as the main point of contact for Travel Agents during the onboarding process, addressing inquiries and providing guidance.
• Coordinate with cross-functional teams to set up Travel Agent accounts, configure systems, and do hand holding for usager of Agent Portal Login
• Manage Agent Enrollemnt/Registration process ,  KYC documentation, and Timelines to ensure onboarding tasks are completed on schedule.
• Maintain accurate records of interactions and sales activities in CRM software.

As a Principal Backend Engineer (strong Product background), you will play a critical role in the design, planning, development, and deployment of software applications. You will be responsible for all aspects of development and help develop best practices for future development. You will work closely with Tech, Design and Quality teams to build and launch the product.

• You will code, develop, design and architect features related to the existing application.
• We expect you to own modules end to end and take pride in the work products you ship.
• You will design, implement and maintain highly scalable, multi-tier, distributed server software applications.
• You will deliver across the entire app life cycle, including design, build, deploy, test, release to app stores and support.
• You will work directly with developers and product managers to conceptualize, build, test and release products.
• You will take responsibility for performance and stability for all server functions.
• You will continuously discover, evaluate, and implement new technologies to maximize development efficiency.

We are looking to hire a Senior Quality Auditor, Customer Experience to play the key role of managing process quality for customer service. He/She will drive the execution for running ixigo’s day-to-day quality processes, improve operational efficiency, and provide customer insights to product, tech and marketing teams to enable continuous customer experience enhancements.

As a Senior Quality Auditor  – Customer Experience, you will be responsible for:

1.     Monitoring calls/emails/chats as per audit forms & identify Fatal & Non-fatal errors

2.     Identifying historical trends through data analysis to uncover agent training needs

3.     To conduct regular Feedback sessions for Agents and trainers

4.     Publish daily, weekly & monthly Quality Reports

5.     To conduct calibration sessions with operations and training team

6.     Conduct quality improvement sessions for agents or train the trainer sessions

7.     Define SOPs as per process updates/product developments & cascade to team

8.     Designing Audit forms in line with process guidelines across touchpoints

Must Haves:

1.      Excellent knowledge of MS Word, PowerPoint & Advanced Excel

2.      SOP & Content Design experience

3.      Excellent Communication Skills

1. Draft, review and negotiate with customers, partners, and vendors a wide range
of commercial & other agreements including API agreements, Airline Agreements,
distribution agreements, Alliance agreements, service agreements, LOI, MOU,
marketing agreements, payment gateway, wallet agreements, and other business
contracts;
2. Developing Legal framework & Policies & creating awareness for their compliance
within the organization & developing risk mitigation strategies;
3. Assist in regulatory compliance and meetings with various regulatory authorities
and drafting appropriate representations ensuring compliance with all applicable
laws to the organization;
4. Keep abreast with the changes in applicable laws and legal and regulatory
requirements in relevant industry;
5. Creating a database of standard templates of NDA/contracts/MOU etc.
6. Able to solve day-to-day legal problems of a fast-paced customer-facing business
7. Formulating and implementing the company’s policies while enabling quick scaling
of the business;
8. Experience in handling court matters including consumer cases;
9. Experience in handling IPR related work;
10. Manage Contract governance

Role & Responsibility -:

ixigo is looking for a creative, analytical, and intuitive person with a strong understanding of driving user growth & engagement using non-traditional, unproven, and innovative marketing methods. The person should be comfortable in an "all hands on deck" environment, loves solving problems and can thrive in a startup culture. 

As a growth hacker at ixigo, you will own the growth story of one or more products at ixigo. You will also:

• Track and report on Performance KPIs across all engagement & retention channels to optimize ROI, including highlighting potential investment tradeoffs between all CPA-based activities.
• Leverage market research and audience insights to think creatively about segmenting, targeting, and reaching potential customers with the appropriate channels and messages, and ensure creative validation through testing.
• Creating guerilla marketing campaigns/growth hacks with a mix of code and imagination to drive more visibility and usage for ixigo.
• You will work on increasing conversions & reducing drop-offs throughout the user funnel.
• Try out new and emerging marketing opportunities, platforms, and acquiring users for zero or as close to zero as possible marketing spends. When stuff works, transitioning it to traditional online marketeers to scale.
• Driving usage and engagement growth for ixigo’s apps.
• Suggesting product tweaks and integrations that can drive hyper viral growth.
• Identifying new and efficient marketing channels for driving faster adoption.
• Identifying product and content opportunities for creating viral growth.
• Culling out stuff that isn’t working.

As a Full stack developer, you will be active in all areas of development playing a crucial part in the design, planning, development, and deployment as well as contributing to the creation of best practices for future development. To construct and deploy the product, you will collaborate closely with the tech, design, and quality teams.

1. Create features for the current application using code, development, design, and architecture. We expect you to be a complete owner of modules and to accept responsibility of the products.

2. Develop, implement, and maintain distributed server software that is extremely scalable.

3. Collaborating closely with product managers and developers to create, build, test, and release products.

4. To increase the effectiveness of development, continually identify, evaluate, and implement new technologies.

Skills and Qualifications

1. A bachelor's degree in engineering, or computer science.

2. Experience in full stack technologies of at least 2 years. If you have the necessary talents and can show us that you do, we will be pleased to interview you even if you don't have the required experience.

3. Advanced understanding of HTML, CSS, Javascript, Typescript, and DOM.

4. Hands-on experience and working knowledge of React with SSR, Advanced NodeJS and MongoDB.

5. JS functional programming, OOPS concepts, and design patterns.

6. Knowledge of JS testing module.

7. Experience in building high-performance and scalable applications.

• Own, develop and maintain LOB wise MIS  Daily/Weekly/ Adhoc with multiple business impacting cuts, analyze and report trends proactively with respective stakeholders.
• Perform data crunching, interpret data, analyze results  using tools including MS Excel, MySQL, SQL
• Establishing KPIs that provide actionable insights, use data to analyze trends that help inform business policies and decisions
• Identify, analyze, and interpret trends or patterns  across business LOBs, Product lines, new initiatives & experiments.
• Identify opportunities for cost savings, revenue optimization based on data trends.
• Create visualizations and reports for requested projects in MS Excel/ Google sheets
• Work with stakeholders  to prioritize business and information needs, structure report formats and deliver periodic reports.
• Have excellent relationship building &  communication skills, and should be able to do hard talk based on data analysis.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy and timely delivery.

Roles & Responsibilities -:

• Handling proactive escalations & pending customer complaints for all the LOBs - Flights, Trains, Buses, Hotels and offering quick resolutions.
• Working on backend processes such as airline cancellation, refunds and re-issuances.
• Collaborating with cross-functional teams to raise recurring issues and follow up for fixes. 
• Working closely with the airline partners & sharing feedback on ongoing issues at the providers’ end.
• Being a part of process pilots, experiments and new projects that provide insights to all cross-functions.
• Monitoring NPS and working toward improving it in coordination with process owners.

Roles & Responsibilities -:

• Monitor social media platforms, including but not limited to Facebook, Twitter, for customer inquiries, comments, and feedback.
• Managing CXO level escalations with utmost priority in an empathetic manner, while demonstrating excellent communication skills and representing our brand in a positive light.
• Escalate complex or unresolved issues to the appropriate departments or higher management, while ensuring timely resolution.
• Collaborate with cross-functional teams such as Product, Tech, Growth etc, to garner information for conducting RCAs and provide feedback based on customer interactions.
• Monitor customer sentiment and identify trends or patterns in feedback to help improve ixigo products, services and customer experience.

• Manage large and small domestic and international Airline Carriers or Aggregators
• Negotiate commissions and incentive deals, ensure on-time payment recovery, manage post sales operations and drive end to end flights supply execution.
• Ensure Rate competitiveness across multiple available platforms.
• Identify new revenue opportunities from airlines on the back of market analysis, competitive landscape.
• Strategize to promote the airline in a better way. Provide product feedback to the airlines to help them understand needs of their customers and at the same time grow their Business.
• Build Market intelligence and apply good supply practices here to optimize revenue. Quality assurance to prevent revenue leakage in various revenue streams. 
• Monitor the Air Business – and implement new strategies to achieve sales target and to maximize the profit. 
• Revenue Strems like ADM’s /UETTR recovery can be processed in hose. 
• Product understanding of B2B portal and necessary do’s and don’ts to be followed time to time basis.
• Coordinating with our finance team for reconciliation process .

We are currently seeking a dynamic, innovative SEO professional to join our in-house marketing team. This role is ideal for a data-driven individual who has proven expertise in the world of SEO. Our mission is to ensure that our online presence continues to thrive, and our brand is easily accessible and found by online users.

Responsibilities:

• Manage, and execute effective SEO strategies.
• Conducting thorough keyword research for content and SEO process.
• Provide SEO-driven insights into content & product development
• Find and provide recommendations to fix Technical SEO issues.
• Data collection and regular reporting on traffic, rankings, and other SEO specifics.
• Oversee the performance metrics for SEO, studying analytics and trends.
• Keep informed on the latest trends and changes in SEO and major search engine algorithms.

We are looking to hire a Team Leader- Customer Experience to play the key role of managing process/operational excellence for the customer service team. Candidates will drive the execution for running ixigo’s day-to-day operational processes for Trains LOB (Confirmtkt), improve operational efficiency, and provide customer insights to product, tech, and marketing teams to enable continuous customer experience enhancements. Confirmtkt is a fastest growing travel ticket search engine for providing seamless ticket discovery and booking experience.

Roles & Responsibilities

• Manage and govern third party vendor operations for both Voice and non-voice channels along with billing considerations.
• Establish strong operational rigor to ensure that Customer Experience KPIs are met consistently with high standards of service delivery by outsourced partners.
• Manage CRM and Cloud Telephony tools to drive ops excellence
• Define SOPs as per process updates/product developments and cascade to the team
• Identifying historical trends through data analysis to uncover process excellence needs
• Publish daily, weekly & monthly Operational Metrics/Reports
• Provide weekly and monthly updates to Senior Management of ixigo

We are looking to hire a Team Leader- Customer Experience to play the key role of managing process/operational excellence for the customer service team. Candidates will drive the execution for running ixigo’s day-to-day operational processes for Trains LOB (Confirmtkt), improve operational efficiency, and provide customer insights to product, tech, and marketing teams to enable continuous customer experience enhancements. Confirmtkt is a fastest growing travel ticket search engine for providing seamless ticket discovery and booking experience.

Roles & Responsibilities

• Manage and govern third party vendor operations for both Chat and Voice process along with billing considerations.
• Establish strong operational rigor to ensure that Customer Experience KPIs are met consistently with high standards of service delivery by outsourced partners.
• Manage CRM and Cloud Telephony tools to drive ops excellence
• Define SOPs as per process updates/product developments and cascade to the team
• Identifying historical trends through data analysis to uncover process excellence needs
• Publish daily, weekly & monthly Operational Metrics/Reports
• Provide weekly and monthly updates to Senior Management of ixigo

As a Principal Backend Engineer (strong Product background), you will play a critical role in the design, planning, development, and deployment of software applications. You will be responsible for all aspects of development and help develop best practices for future development. You will work closely with Tech, Design and Quality teams to build and launch the product.

• You will code, develop, design and architect features related to the existing application.
• We expect you to own modules end to end and take pride in the work products you ship.
• You will design, implement and maintain highly scalable, multi-tier, distributed server software applications.
• You will deliver across the entire app life cycle, including design, build, deploy, test, release to app stores and support.
• You will work directly with developers and product managers to conceptualize, build, test and release products.
• You will take responsibility for performance and stability for all server functions.
• You will continuously discover, evaluate, and implement new technologies to maximize development efficiency.