Total 183 Senior Executive level Customer Service job vacancies in George Town

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Job Summary:

Provide befriending and outreach services to the elderly at a designated service boundary. Work closely with the Centre Supervisor in the befriending care plan implementation and monitoring of clients’ condition.

Job Description

• Conduct community outreach and relevant need assessments to the elderly at a designated service boundary.
• Conduct care befriending services to frail and vulnerable elderly at their homes.
• Provide referral to help services for the elderly in needs.
• Recruit volunteer befrienders to assist with the outreach and befriending services.
• Train volunteer befrienders to provide monitoring and appropriate referral to support services.
• Perform administrative and reporting duties such as visitation notes, records and other necessary data and statistics required by the authorities.
• Perform other duties as assigned by the reporting officer.

Job Requirements

• Minimum Diploma Holder.
• 1 to 2 years of relevant experience in elderly befriending service.

Working Location

• Blk 4 Dover Road, Singapore 130004

Job Requirements

• Candidate must possess at least a Bachelor's Degree or Professional Degree in Engineering (Mechanical)/Computer Engineering/Physics/ Applied Science/ Mechatronics or equivalent.
• Applicants must be able to travel in Singapore and SEA, as per assign by Superior.
• Strong analytical and problem-solving skills, willing to learn and work hard.
• Able to work independently.
• Team player and ability to work within multiracial environment
• Possess strong oral, written and interpersonal skills.
• Possess teamwork spirit and positive attitude.
• Good and positive work attitude, self-motivated with ability to work independently and in team environment.
• Semiconductor working experience in similar position is preferable.
• Fresh graduates with good academic record are encouraged to apply.
• Must possess own transport.
• Microsoft Office, Excel & Power Point skills

Job Descriptions

• Set up and commission new machine installations at customer’s side.
• Provide technical feedback and failure analysis to R&D and Engineering Dept.
• To monitor and track major projects and perform technical presentations to customers if necessary.
• Able to answer technical question and provide recommendations or solutions for application of machines at customers’ sites.
• Report faults in a timely manner to your reporting superior.
• Understand customer requirements and able to perform data mining and analysis to provide recommendations for improvement.
• Works on problems of diverse scope where data analysis is required evaluation of identifiable factors.
• Requires working closely with R&D, Engineering and Application team for complex issue investigation and solution implementation.
• Develop knowledge-based repository for FAQs and documentation.
• Undertake other duties and responsibilities, which may be assigned by the Company from time to time with on time full closure.

The Key Account Sales Executive assists the Managing Director with the formulation and implementation of strategic sales planning.

He/She contributes to the Sales Team to achieve corporate sales targets.

Job Responsibilities:

• Develop and maintain new accounts through various sales propecting.
• Formulate and implement strategic Sales Plan and align Sales Team to achieve targeted goals.
• Manage and sustain business relationships with existing accounts (HORECA)
• Establish feasibility analysis of promotional activities through appropriate market research tools.
• Prepare sales proposals and quotations to customers needs and demand.
• Provide timely market updates in management and department meetings.
• Perform other ad. hoc duties as per required.

Job Requirements:

• Bachelor's Degree or at least Diploma in Business, Marketing or any relevant field.
• Minimum 3 years of relevant work experiences in Foods Service, FMCG.
• Familiar with Meat products will be advantage.
• Sales and Target Driven, highly motivated with initiative.
• Good Interpersonal Skills together will good communication skills (both written and verbal).
• Good Computer and problem solving skills.
• With Class 3 Driving License.
• Workplace at pasir panjang road (near to MRT)

Scope of Work

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
  • Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
  • Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
• Ensures Daily support tasks
  • Ensures sanity checks are performed (morning, evening) and on-calls duty
  • Contributes to change requests, urgent data modifications and INTPRODs executions
  • Escalates issues if need be, but remains the main point of contact for the user
• Pushes for sustainable resolutions and sustain knowledge management
  • In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
  • Contributes to major incident reports and post-mortems when required
  • In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
  • Keeps the support documentation up-to-date
• Acts as the IT Run preferred communication channel with all stakeholders
  • Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
  • May extend his activities to complementary tasks like Testing or BA if part of the squad.
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understandable and relatable with Business and Operations.

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: shaunquek@recruitexpress.com.sg

CEI Reg No: R1660732

EA Licence No: 99C4599

Responsibilities

• Assist Sales in collating necessary bid documentation from deal pursuit stage until deal closure, and uploading documents into online repository
• Assist Sales on administrative tasks including order logging, order sheet revision, preparing customer sign-off documents, etc.
• Assist Sales in the maintenance of billing plans, project expiry date and PO tracking list for all customers
• Follow-up closely to ensure accuracy and on-time billing of project and accounts and escalate if any delay
• Liaise closely with vendors to ensure the invoicing/costing is accurate with the costing sheets received and vendor documents
• Assist in raising Purchase Requisitions for vendors’ purchases and link relevant expenses and costs to the Contracts/Projects and related tasks
• Track project completion status and trigger invoices to customer upon completion
• Extract contract, PO, invoicing, etc. information from SAP system for Accounts reconciliation purposes
• Coordinate with Finance on Accounts Payable and Accounts Receivable matters
• Coordinate and arrange regular/ad-hoc sales meetings and take meeting minutes
• Undertake any other ad-hoc project related tasks as required or assigned

Requirements

• Degree / Diploma / Minimum “O” level and above
• Minimum 3 years of relevant working experience
• Proficient in Microsoft Word & Excel
• Experience in ERP system, preferably in SAP

1. Corporate Business Support

• Organising, maintaining, and updating the profiles of the Company and all its subsidiaries, and business-related content on the Company website and to propose periodic improvements to ensure the content continues to support the objectives of the Company.
• Assisting the Business Units in preparing business grant and collaboration proposals.

2. Business Research

• Assists to acquire research material of identified market segments, including existing and targeted customer segments, to support functions of the Company.
• Performs targeted research on specific trends or topics as commissioned by the Management, and able to derive recommendations to the Company based on conducted analysis.

3. Productivity Validation

• Conduct validations of productivity projects implemented by the Business Units and prepare the validation report to Management.

4. Balanced Scorecard (BSC)

• Initiate the quarterly BSC exercise and prepare the Group BSC reports.
• Proactively gather BSC targets, data sets and relevant information from the Business Units.

5. Fulfils other tasks as assigned by the Senior Corporate Planning & ERM Manager.

Job Title: (Senior) Service Engineer, Gas Solutions

Wärtsilä is looking for a competent (Senior) Service Engineer in Gas Solutions. This is a permanent opportunity, and its preferred location is Pandan Crescent, Singapore.

About the Position

What will you be doing:

As (Senior) Service Engineer, Gas Solutions, your work will focus on these responsibilities:

• Execute field service activities per Wärtsilä procedures and general practices of safety and cost-effectiveness.
• Perform basic troubleshooting, running tests, fine-tuning, adjustments, and trimming related to running performance on equipment.
• Independently perform significant/complex repairs and complete overhauls.
• Perform warranty and commissioning activities, delivering the equipment to the customer or a shipyard.
• Perform internal and external progress status reports of assigned work.
• Participate in briefings and debriefing for each service jobs.
• Create Service Work Reports.
• Collect and organize time sheets and expense reports. Report and inform the back office as required.
• Ensure the work is executed according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.
• Issue WeCare and Non-Conformance Reports when appropriate to ensure "lesson learned" from experiences gained at service jobs.
• Execute Client Survey after each job.
• Supervise the tasks performed by Wärtsilä employees and subcontractors.
• Promote Wartsila products and solutions to customers.
• Participate in other department work as directed by the Line manager.

To be successful in this role, we expect you to have:

• Diploma/BSc in Process, Automation, Mechanical, Marine, Electronic or Mechatronic Engineering.
• 3-5 years hands-on experiences in process and electrical & automation disciplines.
• Willingness to travel around the world for Field Service jobs.
• Good computer skills.
• Relevant ' hands-on experience in process, mechanical and electrical. disciplines within LPG/LNG/VOC/IG and Flare Gas systems.
• Fluent command of English, written and verbal
• Service and team mindset.
• Structured, good attention to detail, and self-motivating.

Contact & next steps
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner
Email: hyunjoo.kim@wartsila.com

Job Title: Life Cycle Support Executive/Engineer, ANCS

As ANCS (Automation, Navigation & Control Systems), we transform how vessels perform to create the safest and most efficient journey for our customers – always with the vision in mind to navigate towards a more sustainable maritime industry. With our rich history of pioneering maritime technologies, we have defined industry benchmarks.

To be better tomorrow, we need the right talents today to complement our strong team of 650 employees in over 10 countries across the globe with the right skills, experience, and a winning attitude.

We are looking for Life Cycle Support Executive/Engineer, ANCS to join our team. This is a permanent opportunity, and its location is Pandan Crescent, Singapore.

About the Position:
As a Life Cycle Support Executive/Engineer, your work will focus on these responsibilities:

· Processing spare part deliveries from inquiry to invoice.

· Coordinating service visits and invoicing of same in close cooperation with the local spare part and service team(s).

· Actively Participating in Integrated Logistic Support (ILS) meetings (also overseas).

· Assisting in creation of ILS documentation to meet contractual requirements.

· Maintaining the ILS documentation together with ILS Engineers.

· Participating in internal project status and milestone reviews.

· Participating in project design review and integration review.

· Proactively collaborating with ERP system Master Data team to update the information in the ERP system with component data and related documentation.

· Making Support Material Plan in close cooperation with Sourcing and Obsolescence Management

· Providing the advice on any changes to design and potential cost impacts.

· Assisting other team members as required and promptly take action to resolve Quality/Design issues.

· Supporting stakeholder management, of external and internal stakeholders.

To be successful in this role, you should have:

· Diploma/BSc. in relevant specialisation, e.g. mechanical, electrical, or electronic engineering, preferable with focus on product lifecycle.

· 3 to 4 years of working experience would be a plus; however, this role is open to fresh graduate candidates as well.

· Skilled in Microsoft Office package and other collaboration tools

· Good interpersonal skills, teamwork, and organisational skills.

· You have a librarian gene, for meticulous filing and systematic document maintenance.

· Fluent English in writing and verbally.

· Ability to occasional overseas travels.

· Superior team player who sets the team above yourself.

Please note that according to Wärtsilä policy, voluntary consent for a background check is required for candidates being considered for this position.

Contact & next steps

Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner

Email: hyunjoo.kim@wartsila.com

Customer Service Executive

· Review customer inquiries for the company's import and export freight and logistics business scopes

· Prepare accurate and detailed quotations for customers

· Clarify and negotiate proposals with customers to ensure customer satisfaction

· Review customer orders to ensure consistency with quotations offered

· Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner

· Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently

· Take appropriate actions for non-conforming services and provide feedback for continual improvement

· Perform necessary corrective and continual improvement actions and programs as directed by management

• Process customer’s orders timely and accurately
• Handle customer’s enquiries and provide sales quotations
• Efficient and smooth handling of customers’ request
• Handling of cargo documentation (Import Container Trucking/Export Container Trucking /Local Point to Point Trucking)
• Closing of job files every month
• Liaise and coordinate with carriers/clients/suppliers to ensure smooth and timely delivery
• Ensure compliance with client’s standard operating procedures
• Coordination with drivers and operations to ensure orders are completed in full and on time
• Prepare monthly/weekly/daily reports as required.
• Other ad-hoc duties as assigned.

The Role

This position will focus on overall PC management process and using SCCM and intune for daily operational tasks.

Job Responsibilities

• Create, test and build a standard desktop software packaging and deployment.
• Maintain software and applications catalogs, update Windows 10 OS (or equivalent), manage security patches, push patches and OS updates via PC management software such as SCCM, CMG and Intune.
• Harden computer Windows 10 OS via CIS benchmarking to improve overall computer OS security settings and compliance.
• Manage assets (PC & software), reporting, provide analytics and track patch compliance, identify and uninstall the blacklisted or unlicensed software from the user’s computer.

Job Requirements

• Bachelor Degree in Computer Science/Information Technology or relevant experience with specialist qualification like MCSE.
• 3-5 years’ relevant experiences.
• Possess solid technical background, including experience working with Active Directory, Group Policy, Windows 10 and Office 365.
• Have knowledge in SCCM, Intune, IBCM or CMG to deploy software patches into computers.
• Possess experience of Basic Networking, DNS, DHCP, Active Directory, AD Connect and mobile device management.
• Possess experience of troubleshooting PC/Server Hardware and Software issues.
• Proven experience of 1st or 2nd line support experience (essential).
• Proficient to program in Powershell, VB.net, Batch, system configuration will be an advantage.

Wilmar International Limited is Asia’s leading agribusiness group. Wilmar International business activities include oil palm cultivation, edible oils refining, oilseeds crushing, consumer pack edible oils processing and merchandising, specialty fats, oleochemicals, and biodiesel manufacturing, and grains processing and merchandising. It has over 500 manufacturing plants and an extensive distribution network covering China, India, Indonesia and some 50 other countries. The Group is backed by a multinational workforce of about 100,000 people.

Job Responsibilities:

• Work with commercial team to support customers
• Conduct research work on product, new product development projects, oil processing/processing optimization according to the requirements from the market.
• Provide processing solution/trouble shooting on speciality fats in food industry, including but not limited to margarine/confectionary fats.
• Assist R&D team in quality evaluation and developing basic/sample processes and procedures
• Process optimization with new equipment and material
• Responsible for product training for team, support product line trail in the workshop
• Manage specific R&D project as assigned and ensure completion on a timely manner
• Other duties as assigned

Job Requirements:

• Minimum M.Sc. degree in Food Technology, Food Engineering or Food Science, Chemical engineering, or similar.
• Be resolute, capable of working under pressure and managing many projects simultaneously
• Excellent teamwork, communication and interpersonal relation skills
• Have a strong analytical mind, be flexible and ability to work independently
• Software knowledge of Word, Excel, and Power Point

About ASEF Communications Department (COM)

COM promotes Asia-Europe cooperation by advancing awareness and knowledge about ASEF, ASEM and key issues of Asia-Europe relations. Aimed at a diverse range of constituencies including the media and general public, COM’s activities foster greater mutual understanding between Asia and Europe. Among ASEF’s thematic areas, COM is responsible for Media. Through its media projects, COM creates unique networking platforms for the exchange of views and ideas, as well as cooperation among media professionals from Asia and Europe.

COM is also responsible for ASEF’s corporate communications. COM supports the Executive Director on ASEF’s messaging and outreach, and is custodian for ASEF’s brand and identity. It manages the ASEF website and related digital assets, and coordinates project communication by ASEF Project Departments (PDs) and ASEM-related bodies.

About the Position

COM is looking for a Project Executive to assist in developing programmes and activities. He/she will be mainly responsible for the organisation and implementation of projects as assigned. This includes project delivery, encompassing areas of quality, content and design.

The appointment is on a one-year contract basis, with an initial 3-month probation period.

Key Responsibilities

• Assist in conceptualising new projects for the department.
• Assist in managing and implementing projects, including the ASEF Journalists Seminar.
• Assist in drafting reports and compiling input, such as for meetings and ASEF Annual Report.
• Conduct research and analysis to support COM activities, such as for speeches and projects.
• Assist in managing and enhancing the ASEM information Board (AIB).
• Support corporate outreach, such as ASEF corporate video.
• Maintain database of alumni and projects, and support outreach.
• Assist in COM budget planning, management and reporting.
• Support collaboration with external organisations and partners.
• Liaise with vendors supporting COM projects.
• Support COM projects and events as assigned by the Communications Director.

Qualifications & Experience

• Diploma/Bachelor’s degree in media communications or any relevant field of study.
• 3 to 7 years related work experience in a similar role.

Citizenship

Candidate must be a citizen and passport holder of an ASEM[1] country/countries.

Key Competencies

• Creative and self-motivated. Able to work independently and as part of a team.
• Proficiency in written and spoken English.
• Interest in multilateralism and international affairs, especially Asia-Europe relations.
• Proficiency in social media.
• Knowledge in managing audio-visual and communication tools/equipment.
• Strong interpersonal and collaborative skills.
• Ability to work effectively in a multi-cultural environment.

Remuneration

The successful candidate will be offered a monthly salary commensurate with her/his qualifications and work experience. Other applicable benefits include an annual wage supplement, paid leave and medical benefits.

How to Apply

Please submit the following documents via e-mail with the subject “COM_PE_Your Full Name” to by Monday, 20 May 2024:

• Cover letter (no more than 500 words) detailing the qualities and contributions that you can bring to ASEF.
• Curriculum vitae (CV) with your contact details, highlighting your education, work experiences and other qualifications related to the job requirements.
• Copy of your passport(s)
• Contact details of two referees who can comment about your recent work in a professional capacity; please mention the capacity in which you know them.

As we receive many applications, we seek your understanding that only shortlisted applicants will be contacted via e- mail. ASEF is an employer who does not discriminate against any job applicant or employee based on gender, sexual orientation, disability, age, colour, ethnicity/race, national origin (ancestry), religion (creed), marital status or pregnancy.

[1]ASEM is an intergovernmental process established in 1996 to foster dialogue and cooperation between Asia and Europe. The 53 ASEM partners are Australia, Austria, Bangladesh, Belgium, Brunei Darussalam, Bulgaria, Cambodia, China, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Korea, the Lao PDR, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mongolia, Myanmar, the Netherlands, New Zealand, Norway, Pakistan, the Philippines, Poland, Portugal, Romania, the Russian Federation, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, the United Kingdom, Viet Nam, the European Union and the ASEAN Secretariat. For more information, please visit www.ASEMinfoboard.org