Total 4,132 customer experience manager job vacancies in D22 Jurong, Jurong Island, Tuas

Purpose: Responsible for developing and implementing strategies which will improve employee

engagement, satisfaction and overall well-being. The Employee Experience Manager manages and monitoring employee experiences at every stage of the employee lifecycle, from hiring and onboarding to offboarding.

Key Area of Responsibilities:

• Design and implement employee experience strategies to improve employee engagement, satisfaction and overall well-being
• Define and monitor employee satisfaction and experience throughout every stage of employee lifecycle in order to identify gaps for continuous improvement
• Work with managers to increase engagement and communication with their employee
• Promote a positive company culture
• Develop, maintain and communicate employee handbook to all employees to ensure that all employees understand and comply with company policies
• As member of the Media team, to align with employee experience strategies, promote company brand and increase employee engagement
• As member of the Wellness committee, to align employee experience strategies and provide support to organize various activities to improve the well-being of employees
• To support company continuous improvement programs

Qualification & Experiences:

• Degree Human Resource Management, Psychology or Business Administration
• Minimum 5 years of experience in Employee Engagement or relevant
• Good interpersonal skill
• Good problem-solving skills
• Good communication skills

Responsibilities:

• Responsible to lead, motivate and manage a team and be accountable for delivering
• Collaborate with global customer unit, customer, program management, business proposal lead, finance, and/or sales to determine material pricing strategy
• Align on trade-offs between proposal cycle-time, solution precision, and scope with clients to deliver an agreed to price strategy
• Project manage supply chain solutions with commodity management, costing teams, and engineering teams to deliver desired pricing and margin solutions
• Prepare material pricing solutions for new business opportunities and manages ongoing pricing through the lifecycle of the product
• Provide insight and recommendations to support external negotiations
• Perform take-down trends analysis and modeling to leverage insight in service requests
• Conduct market research and generate product teardowns to enable competitiveness assessments in service requests
• Proactively drive continuous improvement in margin expansion, cycle time, pricing competitiveness, pricing tactics and process efficiency

Requirements:

• Mininum 10 year of working experiences in the EMS or an MNC environment
• Good supply base knowledge of mechanical, electro-mechanical commodities such as plastic/cables, connectors, modules, PCBs, etc. Should be Self-Motivated, Adaptive, Passionate about

Only shortlisted applicants will be notified.

Mandatory Skills

• Able to lead UX design for multiple applications, collaborating with a cross-functional team, and ensuring a unified user experience across the investment ecosystem.
• Experience in conducting comprehensive user research, including needs assessment, task analysis, competitive analysis, and usability planning.
• Experience in developing high-level task flow content and using various design documents to communicate design concepts and vision.
• Experience in designing UI layouts for both mobile and desktop platforms, and creating detailed design deliverables such as experience maps, wireframes, and interactive prototypes.
• Demonstrate the ability to understand complex problems and articulate design solutions based on user-centered design principles and research data.
• Possess expertise with design tools, experience in an agile development environment, and excellent teamwork and communication skills for effective collaboration.

Skillsets (Good to have)

• Working experience in investment firms.
• Frontend development experience and skills.

Role and Responsibilities

Support One Blueprint project - one-stop shop service for Real Estate

Mandatory Skills

• Able to lead UX design for multiple applications, collaborating with a cross-functional team, and ensuring a unified user experience across the investment ecosystem.
• Experience in conducting comprehensive user research, including needs assessment, task analysis, competitive analysis, and usability planning.
• Experience in developing high-level task flow content and using various design documents to communicate design concepts and vision.
• Experience in designing UI layouts for both mobile and desktop platforms, and creating detailed design deliverables such as experience maps, wireframes, and interactive prototypes.
• Demonstrate the ability to understand complex problems and articulate design solutions based on user-centered design principles and research data.
• Possess expertise with design tools, experience in an agile development environment, and excellent teamwork and communication skills for effective collaboration.

Mandatory Skills

• Able to lead UX design for multiple applications, collaborating with a cross-functional team, and ensuring a unified user experience across the investment ecosystem.
• Experience in conducting comprehensive user research, including needs assessment, task analysis, competitive analysis, and usability planning.
• Experience in developing high-level task flow content and using various design documents to communicate design concepts and vision.
• Experience in designing UI layouts for both mobile and desktop platforms, and creating detailed design deliverables such as experience maps, wireframes, and interactive prototypes.
• Demonstrate the ability to understand complex problems and articulate design solutions based on user-centered design principles and research data.
• Possess expertise with design tools, experience in an agile development environment, and excellent teamwork and communication skills for effective collaboration.

Key Responsibilities

• Drive the quality of our employee experience for Singapore AMEA HQ through operational excellence and cultural interventions. Lead Country Squad and participate in BU Squad towards continuous improvements, issues escalations/ resolutions, SLA investigations and compliances.
• Coach and guide People Managers and Employees to use and benefit from self-service. Educate and build capability of Senior Stakeholder including AMEA LT and SEA LT members on People processes, self-service, workday adoption.
• Drive continuous improvement and process efficiency to enable high quality experience and delivery of key metrics (self-service/MTM etc.).
• Provide local market intelligence, legal/ regulatory framework updates, and business requirements regarding Singapore HR policies and processes. Partner with relevant workstreams and policy owners on design, refresh and introduction of relevant policies/ benefits.
• Partner Global Mobility and WLE team on HR requirements related to foreign workers including work pass management and hire to retire compliances.
• Invest in building business understanding and capability for People Experience and Service Delivery team and work closely to help with prioritization based on country needs.

GSCP HR Protocol Champion

• Ensure compliance to GSCP HR protocols and provision within. Partner GSCP Governance lead and Corp Tax on protocol refresh, governance, audits, and capability.
• Adhere to EDB headcount commitments as part of the GSCP structure. Proactively project headcount, identify risks and create mitigation plans working with key stakeholders and functional leaders. Ensure right roles placement in line with SG talent and tax considerations.
• Ensure organizational structures and reporting line changes comply with the AMEA GSCP model and relevant documents are maintained as required in the protocol.

Enterprise & Strategic Projects

• Play critical part in and lead HR aspects of regional strategic projects for AMEA including Mergers/ Acquisitions/ Divestitures.
• Be first point of contact and act as voice of authority on people topics related to Singapore. Provide solutioning on people topics to project based or ad-hoc regional/ global requirements.

Your scope

The Singapore based sites (includes global/region/BU workforce for AMEA) for People Experience deliverables – Approx. 250 colleagues. Partners with Regional People Lead, BU People Leads on Strategic Projects and GSCP compliance.

The key stakeholders

• SVP Regional People Lead AMEA
• Sr. Director Regional People Lead SEA
• People Leads in Singapore
• Workstream Leads AMEA- My Pay, My WNL, My Rewards, Global Process
• Sr Director Corp Tax AMEA
• GSCP Governance Lead
• AMEA Legal Counsel
• Project Stakeholders

What we are looking for

• Ideal candidate will bring 8-10 years of diversified experience across our People Team operating model which includes people lead, people services, and COE verticals.
• Is able to think on the ground and brings maturity to coach and work with senior stakeholders.
• Has strong business acumen, problem solving skills and ability to deal with ambiguity. Can balance service orientation with ability to stand own ground.
• Has strong data analysis skills and has developed comfort with technology towards improving people processes and employee experience.

Job Info:

• Salary: Basic from $4000 - $5000 + Transport Allowance $450 + Handphone Allowance $80 + VB + Flexi Dollars
• Working Hour: Monday - Friday (08:30 AM - 05:30 PM); Saturdays (Alternate): 08:30 AM - 12:30 PM
• Location: Outram Park MRT

Job Scope:

• Oversee daily operational activities
• Manage cost recovery processes
• Handle customer feedback/complaints and ensure service recovery
• Coordinate vehicle maintenance, repairs, breakdowns, accidents, and claim settlements
• Supervise the operation and maintenance of the vehicle fleet
• Ensure compliance with LTA regulations and reporting requirements
• Oversee new rental and project initiatives
• Develop and implement preventative maintenance programs
• Manage repair and maintenance budgets
• Handle vendor management and relationship building
• Resolve escalated issues requiring coordination with other departments
• Plan fleet utilization and vehicle movement
• Manage staff welfare, discipline, work performance, and HR matters
• Take the lead on all departmental and company matters
• Perform ad hoc duties as assigned by supervisors

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Mandatory Skills

Requirements

• 7 to 10 years experiences
• Microservices with Java and spring boot; Kafka; MongoDB and MariaDB
• Operations on PCF, OCP, VPC, Jenkins, AWS
• Data engineering with Spark and Python
• Excellent tech and business stakeholder management
• Kubernetes (K8S) or Red Hat OpenShift Container Platform (OCP).

Mandatory Skills

• Java/Spring, Python
• MariaDB, MongoDB & SQL
• AWS ECS, AWS EC2, PCF, OCP, VPC, Jenkins
• Kafka, Spark, SparkSQL, Hive, Hadoop, Distributed computing
• ELK, Grafana
• Kubernetes (K8S) or Red Hat OpenShift Container Platform (OCP).
• Good communication skills

Mandatory Skills

Requirements

• 7 to 10 years experiences
• Microservices with Java and spring boot; Kafka; MongoDB and MariaDB
• Operations on PCF, OCP, VPC, Jenkins, AWS
• Data engineering with Spark and Python
• Excellent tech and business stakeholder management
• Kubernetes (K8S) or Red Hat OpenShift Container Platform (OCP).

Mandatory Skills

• Java/Spring, Python
• MariaDB, MongoDB & SQL
• AWS ECS, AWS EC2, PCF, OCP, VPC, Jenkins
• Kafka, Spark, SparkSQL, Hive, Hadoop, Distributed computing
• ELK, Grafana
• Kubernetes (K8S) or Red Hat OpenShift Container Platform (OCP).
• Good communication skills

Mandatory Skills

Requirements

• 7 to 10 years experiences
• Microservices with Java and spring boot; Kafka; MongoDB and MariaDB
• Operations on PCF, OCP, VPC, Jenkins, AWS
• Data engineering with Spark and Python
• Excellent tech and business stakeholder management
• Kubernetes (K8S) or Red Hat OpenShift Container Platform (OCP).

Mandatory Skills

• Java/Spring, Python
• MariaDB, MongoDB & SQL
• AWS ECS, AWS EC2, PCF, OCP, VPC, Jenkins
• Kafka, Spark, SparkSQL, Hive, Hadoop, Distributed computing
• ELK, Grafana
• Kubernetes (K8S) or Red Hat OpenShift Container Platform (OCP).
• Good communication skills

• Basic Salary (depending on experience)
• Attractive Commission and Increment Scheme
• Uncapped Commission (up to 30%)
• Quarterly Events + Annual Trips
• Mon-Fri -- 9.30am-5.30pm -- Jurong East (Near MRT)

Responsibilities

• Actively source and qualify candidates.
• Manage the client's needs and expectations.
• Maintaining strong relationships in the market.
• Working to improve recruitment efficiency.

Qualifications

• Diploma / Degree holder with passion in sales or with relevant experience.
• Quota or goal oriented
• Able to meet strict deadlines Independently motivated.
• Team player

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

• Basic Salary (depending on experience)
• Attractive Commission and Increment Scheme
• Uncapped Commission (up to 30%)
• Quarterly Events + Annual Trips
• Mon-Fri -- 9.30am-5.30pm -- Jurong East (Near MRT)

Responsibilities

• Actively source and qualify candidates.
• Manage the client's needs and expectations.
• Maintaining strong relationships in the market.
• Working to improve recruitment efficiency.

Qualifications

• Diploma / Degree holder with passion in sales or with relevant experience.
• Quota or goal oriented
• Able to meet strict deadlines Independently motivated.
• Team player

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

• Basic Salary (depending on experience)
• Attractive Commission and Increment Scheme
• Uncapped Commission (up to 30%)
• Quarterly Events + Annual Trips
• Mon-Fri -- 9.30am-5.30pm -- Jurong East (Near MRT)

Responsibilities

• Actively source and qualify candidates.
• Manage the client's needs and expectations.
• Maintaining strong relationships in the market.
• Working to improve recruitment efficiency.

Qualifications

• Diploma / Degree holder with passion in sales or with relevant experience.
• Quota or goal oriented
• Able to meet strict deadlines Independently motivated.
• Team player

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Our client, a leading and established Japanese company in Singapore, is expanding. Join them in this exciting journey as a:

Customer Service Officer

Responsibilities:

-Handling day to day customer service operations to support customer requirements.

-Handling customer requests and complaints. Provide solutions to customer.

-Communicate with internal section to fulfill customer requirements and complaints.

-Daily and weekly Rescheduling report in Excel format and in customer portal or Website.

-Plan ahead before public / factory holiday to fulfill customer requirements.

-Operations process improvement to minimize manual task handling.

-Prepare report requested by management as well as customer.

Requirements

-Nitec / Diploma / Degree in Supply Chain Management / Logistics

-Min 3 Years Working experience in sales related or manufacturing sector.

-Preferably in Electronics sector or industry

-Related Customer Service position in order management fulfillment / Production Planning

-Proficient in Microsoft Office(Excel) / SAP system / other order management system.

-Basic Knowledge and understanding of Incoterms.

-Japanese speaking/ writing would be an advantage.

-Communication and negotiations skills.

-Manage collaborations with different level of subordinates to achieve the required outcomes.

-Long terms vision and advance planning skills.

Benefits:

-Additional leave (7 to 8 extra days of PH Leave in accordance with the Japanese calendar)

-Health insurance

-Health screening subsidies

-Spectacles & dental allowance

-Professional development

Work Arrangements:

-Work Location: In person

-Schedule: Monday to FridayWorking Days: Monday to Friday (8:30 am to 5:35 pm)

Remuneration:

-$2,500.00 - $3,500.00 per month

-Supplemental pay types:

• 13th month salary
• Commission pay
• Performance bonus
• Yearly bonus

Are you ready for a challenging and exciting endeavor that will require the investment of a lot of dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV to: gracehrsolutions.yuuki@gmail.com for a P&C discussion. Your CV should be updated and in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date.

For quicker processing, please indicate the position applied for on the subject header. We regret to inform that only shortlisted candidates will be notified. However, if you are not selected, we will explore other positions for you, in the near future. All applications will be treated with the strictest confidence.

What our client offers

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provide challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

Our client advocates fair employment practices, recruit talents based on merit and fit with their corporate values and complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. They are committed to achieving diversity and creating an inclusive working environment. They welcome all applications irrespective of social and cultural background, race, gender, age, religious belief or nationality.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Grace HR Solutions will be collected, used and disclosed by or on behalf of Grace HR Solutions to determine or investigate your suitability, eligibility or qualifications for employment with Grace HR Solutions and/or its clients and manage your application for employment with Grace HR Solutions and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews.

YUUKI CHAN | CEI No: R24121938 | Grace HR Solutions | EA Licence No: 22C1305 | UEN: 53456396A

Company Overview

Grace HR Solutions is a boutique professional recruitment consultancy in the recruitment of permanent, contract, and temporary positions.

We are fully committed to achieving excellence in every assignment through leveraging our vast candidate pool, industry connections, and strategic insights.

As the total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services.

We strive to be efficient and effective in matching the right candidate to the right job.

Reach out to us to discover even more about how we can help you with all your staffing needs or your own career.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Grace HR Solutions and affiliates collecting, using, retaining, and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment-related services and such other purposes. It includes identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Additional Company Information

Registration No.

53456396A

EA No.

22C1305

Company Size

1 - 50 Employees

Average Processing Time

30 days

Industry

Human Resources Management / Consulting

Job Types: Full-time, Permanent

Build a career with confidence.

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.

Key Responsibilities

• Works, independently, to confer with customers who contacts the organization by telephone or electronically, provides scripted information about organization products or services, discusses customer accounts, and obtains or addresses customer complaints. Provides ability to deviate from the script to address moderately complex inquiries.
• Responds independently, to call or email customers to provide follow up on difficult to moderately complex inquiries.
• Works on documentation and solves difficult to moderately complex customer issues/requests/complaints in accordance to established procedures, and when required, redirects queries to appropriate department or personnel.
• Obtains and collects feedback from product development and service departments to confirm the most appropriate sources of materials and secondary sources of information that can be recommended to customers to answer their questions.
• Assists in the maintenance of databases containing information on customer interactions and transactions to facilitate future needs in data collection and consolidation.
• Confers, when required, with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• Promotes, when required, sells a variety of products/services to ensure business targets are met.
• Provides, when required, after-sales support for various client contracts.

Requirements

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve customers issues with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

As a minimum you must have:

• Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
• Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
• Experience and references in a customer service position.
• Has initiative and takes ownership to follow through and resolve customer’s issues.
• Enjoys an action oriented hands-on growth environment
• English Fluency in speaking and writing is essential as business requirements to work with customers and document cases

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.