Total 542 Manager fb tourism hospitality job vacancies in Malaysia

We are a caring and compassionate, family-owned care home company. At Kingsley, family matters, and we’re always going the extra mile in caring for every one of our residents and staff.

We’re a family-owned national care home operator, rated as one of the UK’s top 20 large care home groups by carehome.co.uk. As an accredited Living Wage employer, we not only offer competitive rates of pay, but we’ll also pay for your full DBS disclosure and offer you a welcome bonus. So, as well as receiving a competitive rate of pay, you’ll also receive a pay rise in line with inflation.

We’re more than just a group of colleagues; we’re a family passionate about people, from those we work with to those we care for. We’d love to welcome like-minded professionals to join the friendly faces that make up the Kingsley family.

As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a ‘healthy living’ food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.

If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.

Reports to: Homes Manager/ Regional Hospitality & Lifestyle Manager



This role could be for you if you have;

- Previous experience with a hospitality background
- Excellent communication, motivational and people skills.
- Genuine interest in engaging our residents and their families on a regular basis.
- Organisational skills with good time keeping.

This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of commercial awareness and sales capabilities
• Familiar with Property Management Systems On Q
• Have branded hotel experience, who has rooms & F&B experience
• Is the Front Office Manager role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Front Office Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• Oversee the entire Front Office & Public Area cleaner operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Monitor staffing levels to meet cover business demands
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team

• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Hospitality Manager based at Fitzwarren House, Swindon

Available Hours:

Permanent - Full Time - 37.5 hours per week.

Pension, 28 days holiday (Inc. bank holidays), Life Assurance, Discount Scheme, free uniform and DBS provided

MHA is seeking an experienced and outstanding Hospitality Manager to develop, implement and manage the strategy for the catering and housekeeping services within Fitzwarren House, you will be responsible for:

* managing the quality standards of the food production,
* housekeeping service to ensure provision of first-class services to residents.
* management and supervision of catering and housekeeping services
* maximise the potential of your staff through leadership, coaching, example, support and guidance.
* You will prepare, cook, and serve meals on a rotational basis for residents, visitors, and staff daily sometimes this may also include catering for ad-hoc events within the home.
* You will comply with policy and procedures stated within the Food Safety Manual.
* Work with the home manager and residents, plan menus to provide nutritionally balanced and attractively presented meals, providing when necessary for any special diets, residents with dementia and ethnic minority groups.

In return for your commitment you will receive a highly competitive salary.

For more information about the role please review the Job Description here.

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application.

"Agencies: Please note, MHA do not accept unsolicited CV's from any agencies, regardless of whether they are on our Preferred Supplier List (PSL) or not. We only accept CV's from agencies that have been appointed and briefed by MHA's central Talent Acquisition Team."

ROLE OVERVIEW

The Outlet Manager, Mandala Club acts as the FACE of the club and a brand ambassador, embodying the ethos, philosophies, and spirit of the company and how we conduct ourselves with members and non-members at all times. The individual collaborates closely with the Reception Manager and the Membership team to deliver quality assurance whilst entertaining our Patrons throughout their stay at the Club.

Aside from the duty of daily operations, the Outlet Manager's key focus is taking charge of Event Execution in collaboration with the S&E and Culture Teams under the supervision of the Club Operations Manager.

Of primary importance is the continual improvement of the property by ensuring operational efficiency, member and guest experience, staff retention, and maximizing profit.

MAIN RESPONSIBILITIES

PEOPLE & CULTURE

● Model the Mandala Way and bring our values into everything we do.

● Support the implementation of cultural transformation across all functions in collaboration with the Human Resources Department.

● Develop and integrate staffing programs designed to attract the highest caliber of talent while satisfying the needs of our members.

● Create a high-performance culture.

● Nurture and foster the next generation of leaders within the organization.

OPERATIONAL KPIs

● Oversees the daily operations of the property.

● Executes opening and closing duties.

● Is in charge of overseeing the execution of Events, being the main OPS point of contact for S&E, Membership, and Culture.

● Actively works with the Reception team to drive covers and table turn to exceed the budgeted capacity.

● Proactively responds to guests' feedback on offering and service.

● Nurtures ownership and team development to attract and promote talents for the Group.

● Supports the HR Function through the recruitment and the hiring process.

● Ensures compliance with all health and safety regulations.

● In collaboration with the Snr. Mgmt. Team executes regular analysis of Food and Beverage trends to maintain Mandala’s position as a leading organization in the Hospitality Industry.

● Implements a Team Development Program to foster team success and career growth.

● Executes appraisals and regular assessments of the team as per company standards.

● Implements weekly and monthly cleaning and maintenance schedules to ensure the outlets retain consistently high standards of cleanliness.

● Ensures maintenance schedules are in place and executed in a timely manner to keep the building maintained to company standards.

● Is in charge of the Building and Facility Department’s quality assurance.

● Oversees the maintenance of the FF&E.

THE RIGHT PERSON

● A passion for hospitality and delivering exceptional lifestyle experiences.

● Curious and passionate about consumers and building brands.

● Great attention to detail.

● Extremely disciplined and focused to achieve agreed targets within given deadlines.

● Broad thinker.

● A trouble-shooter; must be able to critically analyse and tackle problems and present viable solutions.

● Passionate about what we are and what we do; this person needs to be passionate about Mandala hospitality and lifestyle.

● Have entrepreneurial spirit; must be able to deal with ambiguity and willing to take risks as needed.

● Possess strong communication skills.

● Able to communicate clearly at all levels within an organization.

● Be open to new ideas, adventurous and practical simultaneously.

● Able to lead and inspire the team.

● Able to identify and set aces in places across the business.

● Driven by the desire to win and for continuous improvement.

● Proven ability to work cross-functionally.

THE RIGHT EXPERIENCE

● 10+ years previous relevant experience required with proven food and beverage acumen.

● Working knowledge of data analysis and KPIs/operation metrics.

KEY RELATIONSHIPS

The role reports to: General Manager, Singapore

The role’s direct report: Club Operations Manager, Mandala Club

Key stakeholder(s): Operational Team

Marketing / Membership Team

Mandala Global Team

Please send your detailed resumes to careers@mandala.club

Overview: Maitre'D

ILS Hospitality Solutions (ILS) is a dynamic and innovative recruitment agency and consulting firm that specializes in providing comprehensive solutions to the Hospitality Industry. ILS was founded by a team of industry experts who recognized the challenges that the owners and operators face and saw the need for specialized consulting services to help them thrive in a highly competitive market.

As a Maitre'D for our esteemed fine dining establishment, you will play a pivotal role in ensuring the seamless and successful operation of our restaurant. Your responsibilities encompass overseeing all aspects of the dining experience, from culinary excellence, budgeting and customer service to staff management. This position offers the opportunity to collaborate with a team of talented professionals, create unforgettable dining experiences, and contribute to the success of our high-profile restaurant.

Roles & Responsibilities:

You are an indispensable member of our team, responsible for the smooth and efficient functioning of the restaurant. Your ability to thrive under pressure, exhibit meticulous organization, and maintain a strong attention to detail is essential. Moreover, motivating and training staff, while fostering effective teamwork, is a central aspect of your role.

To excel in this position, you should have a comprehensive understanding of restaurant operations and demonstrate flexibility in working various shifts. We highly value exceptional people management skills and the capacity to collaborate effectively within a team.

Your key responsibilities include:

1. Daily Operations: Oversee and manage day-to-day restaurant operations, ensuring strict adherence to operational standards and procedures.
2. Financial Management: Drive the restaurant's financial objectives by forecasting requirements, scheduling expenditures, and meticulously monitoring key performance indicators such as sales, labor, and food cost variances.
3. Scheduling: Plan weekly staff schedules and daily floor plans to optimize restaurant efficiency.
4. Team Leadership: Recruit, train, and provide continuous guidance to staff members, ensuring the delivery of exemplary customer service.
5. Staffing Decisions: Propose and make decisions related to staffing changes within your assigned areas, including hiring, promotions, demotions, and vacation leave.
6. Safety and Health Compliance: Maintain and enforce safety standards and requirements in the restaurant, prioritizing the well-being of both customers and staff.
7. Customer Feedback: Promptly address and resolve customer feedback and concerns to maintain exceptional service quality.
8. Administrative Responsibilities: Fulfill all administrative and paperwork requirements efficiently.
9. Support: Assist and collaborate on various business duties and responsibilities as delegated by the management.

Requirements:

To be successful in this role, you should meet the following criteria:

• Possess at least a Degree in any discpline.
• Demonstrate a minimum of 2 years of working experience in the fine dining restaurant.
• Experience in Michelin Star Restaurant is advantageous
• Preferably, have experience in senior roles within the food and beverage/restaurant service sector or its equivalent.
• Have strong wine knowledge
• Willingness to work a 6-day workweek, including weekends and public holidays.
• Maintain excellent hygiene standards and practices.
• Exhibit strong time management and organizational skills.
• Possess effective communication and active listening skills.
• Be adept at multitasking and adept at prioritizing tasks.
• Flexible availability, including weekends and varied working hours.
• Strong team player, capable of working both independently and collaboratively.
• Possess keen attention to detail.
• Committed to providing outstanding customer service and enhancing the overall dining experience.

If you meet these qualifications and are eager to take on a pivotal role in our establishment, we encourage you to apply. Your commitment to excellence and dedication to culinary and service excellence will be instrumental in the continued success of our restaurant.

ILS Hospitality

corporate@ilshospitality.com

EA Reg: 23C1776

Reg No: R23117498

WA: 89431726

ROLE OVERVIEW

The Assistant R&R Manager, Mandala Club is responsible for the daily operation of the reception team across all floors. A primary focus of this role is to ensure excellent communication between the Reception and the Floor team to maximise seating capacity and to drive the departments’ performance to deliver an egalitarian world-class service in line with M. Vision. Missions. Values.

KPIs across the organisation are categorised as below, with varied weighting across business units and departments:

- P&L Delivery

- Team Engagement

- Member Satisfaction

- Member Growth/Acquisition

- Member Engagement

KEY OBJECTIVES & DELIVERABLES

● Runs daily service and is present at the daily briefing to represent the Reception Team.

● Work with the Mgm Team to maximise revenue by increasing floor capacity and improving seating turn during operation.

● Train the team on reservations management, phone etiquette, seating etiquette.

● Proactively responds to guests' feedback

● Submit weekly reports on:

○ Members and Guests Feedback

○ Covers Trends and Seating Pace Flow

○ Bookings Vs Walk-ins trend

● Oversee the management of reception email inbox to ensure all enquiries are handled in a timely manner

● Monitors, guides, and trains the reception personnel to meet guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

● Is in charge of team rosters and leave management

● Supports the HR Function through the recruitment and the hiring process

● Reviews all bookings with the duty manager to ensure tables/VIP areas allocations and special requests are all executed

● Executes daily reception briefing and allocations of the team to ensure greeting/seating/departure of the guests is up to standards

● Runs regular training sessions to ensure the cycle of service and all sops’ are executed in line with Mandala Club expectations

● Inspects all VIP AREAS regularly and communicate with the duty manager any required follow-ups

● Greet VIP guests personally

● Handle guest complaints and refer them as necessary, follow up on corrective action

● Overall responsible for ensuring and maintaining all reception areas running smoothly and efficiently

● Implements Quarterly Appraisals of the team as per company’s standards

● Drive floor plan implementation for large scale events

● Liaise with the S&E manager to ensure the reservation team and the events team collaborate to deliver successful events.

THE RIGHT PERSON

● A passion for hospitality and delivering exceptional lifestyle experiences

● Great attention to detail and multi-tasker

● Extremely disciplined and focused to achieve agreed targets within given deadlines

● Broad thinker

● A trouble-shooter; must be able to critically analyse and tackle problems and present
viable solutions

● Passionate about what we are and what we do; this person needs to be passionate
about M., hospitality and lifestyle

● Possess strong communication skills

● Able to communicate clearly at all levels within the organization

● Be open to new ideas, adventurous and practical simultaneously

● Able to lead and inspire the team

● Driven by the desire to win and for continuous improvement

● Proven ability to work cross-functionally

● Guest’s satisfaction orientated

THE RIGHT EXPERIENCE

● Well versed with minimally 3 years of Hospitality/F&B experience with 3 years in a managerial role with a proven track record of managing sales and ops

Please send your detailed resumes to careers@mandala.club

ROLE OVERVIEW

The Head of Culture & Programming, Mandala Club is responsible for the brand guardianship of the cultural programme in the club. The position comes with the responsibility of leading the strategy and direction of the cultural events and happenings at the club. The role needs to ensure that the event is of the highest quality that fits with the Mandala brand standard of best in class.

The role includes conceptualising and overseeing the cultural segments of hero, ritual, music, F&B and membership events. This may also include overseeing the communication of these events to stakeholders such as the Events, Marketing and Operations team. Ensuring all marketing collaterals are done in accordance to guidelines and are executed in a timely manner, ensuring culture events always fall within brand guidelines and are held to a standard worthy of our goals to be the best members club in the region.

The role must take a holistic ownership of each event from start to finish. This role also includes management of event from start to finish, including staff management, overseeing event coordination, member relations and making sure payments to vendors are made in a timely manner

This is a front-facing role, key in managing external partners as well as members, and requiring the ability to host key events and rituals, as well as gather feedback for better implementation.

An important note is that this role, unlike most positions, in the business is not purely based on driving revenue. This is a membership retention and value of membership position.

KEY OBJECTIVES & DELIVERABLES

● Delivery of a robust, engaging, enriching monthly cultural calendar that celebrates the arts, music and wellness

● Create elevated experiences to the highest standard based around our ever-changing membership demographics

● Being the face of the Cultural program, meeting members to hear their ideas

● Be on the lookout for culturally significant happenings in the world and Singapore

● Delivering the program in accordance set timelines

● Establish, manage and grow relationships with key speakers, personalities, influencers and companies to provide the very best support for the cultural calendar

● Developing third party partnerships with luxury brands to add more presence to the event calendar

● Deliver a programme rich in quality not quantity. Quality control is of the utmost importance

● Always compare the standing of our events against our peers. Mandala strives to be best in class; the cultural calendar is a direct reflection of this

● Liaise with various Mandala Club departments and teams (marketing, membership, event ops) to plan events, ensure understanding on deliverables and manage on-going communications

● Schedule, organise and chair weekly cultural event meetings to review and discuss upcoming events and future planning

● Ensure that all events are executed to the highest standards, and gather feedback from members on the event experience. Liaise with the events team, operations team and membership team to run seamless events for the members

● Drive capacity to all events, and manage a system that ensures as many members enjoy the events hosted

● Lead Marketing and Events team to support execution of partnerships through marketing assets and event-management

● Support the forming of new Mandala venues by acting as the gatekeeper for culture and programming

● Focus on developing the creativity community within the club

● Never forgetting that our members need to revel in play

THE RIGHT PERSON

● An organised thinker

● Clear and proven credibility in the arts, music and culture space

● A passion for hospitality and delivering exceptional lifestyle experiences

● Curious and passionate about consumers and building brands

● Superb attention to detail; material produced is meticulously executed

● Problem Solving; must be able to critically analyse and tackle problems and present viable solutions

● Passion; this person needs to be passionate about M., hospitality and lifestyle.

● Entrepreneurial spirit; must be able to deal with ambiguity and willing to take risks as needed

● Strong communication skills; this person is able to present information (both written and oral) clearly and concisely. This person needs to be able to communicate clearly at all levels within an organization.

● Creativity; they need to be open to new ideas, adventurous and practical simultaneously.

● Driven by the desire to win and for continuous improvement

● Proven ability to work cross-functionally

THE RIGHT EXPERIENCE

● 3+ years previous relevant experience required with proven technical and analytical acumen

KEY RELATIONSHIPS

The role reports to: Country General Manager, Singapore

The role’s direct report: Group Director of Culture and Community

Key stakeholder(s): Department Heads

Agency vendors as required

Please send your detailed resumes to careers@mandala.club

Join Our Team as a Hotel Sales Manager

Our esteemed clients are seeking dedicated and professional candidates to join their Business Development Team.

The ideal candidate for the Hospitality Sales Manager role should be motivated and well-organized, with expertise in prospecting and cultivating customer relationships.

Responsibilities include:

• Acquiring and maintaining business accounts
• Ensuring adherence to brand standards
• Identifying revenue gaps
• Proactively addressing customer needs.

The role involves operating hotel reservation systems, facilitating communication between Sales and Operations teams, handling guest feedback, and providing guidance to the sales team.

Additionally, the Manager is expected to attend meetings and maintain up-to-date customer information.

If you are enthusiastic about Sales in a Hospitality setting, and have the skills to match, we would love to hear from you.

Join us and contribute to a flawless guest experience.

Contact:

Pami K

ILS Hospitality

corporate@ilshospitality.com

EA Reg: 23C1776

Reg No: R23117498

WA: 89431726

We are looking for a passionate and committed Operations Manager to manage our F&B operation. The candidate should have a track record as an operations manager, working in F&B and bakeries with prior experience in bread making and bakery operations. He or she needs to be able to run all aspects of operations and work closely with the Japanese consultants and our lead bakers to ensure the quality and consistency of food items from our kitchens. The candidate should be able to recommend kitchen productivity improvements and manage all logistics and inventory of kitchen output. Attractive package and incentives for the right candidate, depending on the experience and qualifications of the candidate.

Responsibilities:

• Oversee and manage all outlets to ensure smooth flow of daily operations & delivery of targets for each outlet

• This includes: selection, training & development, daily workflow, inventory management, planning & performance of kitchen employees

• Manage current B2B partners and looking for new B2B partners to expand and improve sales and revenue

• Work on R&D of new items with the head bakers. Ensure that product offerings caters to customer’s demands and ensure rotation of seasonal and new items

• Manage food cost and standards through supplier management to ensure best quality of ingredients are used in our products

• Review, analyse, develop and enhance performance of team via training, developing and motivating them by being a role model

• Create & implement consistent communication across internal departments: kitchen, operations, outlets

•Ensure all outlets are in compliance with all the relevant regulation and legislation, e.g. business licences, labor laws, hygiene standards, etc

• Review & enhance SOPs and processes working closely with Operations Manager, Front of House and Back of House leads

• Plan roster, provide direction to kitchen employees regarding operational and procedural issues

• Manage labour cost & other operating cost within company's KPI

• Review, enhance and implement existing operational SOP

• Ensure brand performance and PnL targets are met according to company KPIs

• Any other ad-hoc duties assigned by the Management

Requirements:

• Relevant managerial/operational experience in large kitchen operations in Restaurants/Hotel chains. Experience in Baking/pastry/hand-made goods a distinct advantage

• Possess good communication skills to deal with diverse staff and suppliers

• Able to work under pressure in a fast-paced environment

• At least 5 years-experience in F&B

• Relevant food hygiene and other certifications

Thank you for your interest in this position, and we regret that only short-listed candidates will be notified.

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Senior Sales Manaegr to be part of their Sales team for ongoing transformation projects. They are located in the Sentosa Area.

Roles and Responsibilities of Senior Sales Manager:

• Maintain professionalism and effectively present hotel/services.
• Execute daily sales activities: calls, visits, presentations.
• Proficiently manage the sales process from start to finish.
• Expand client base and nurture existing relationships.
• Promptly handle leads and inquiries.
• Utilize company systems and tools efficiently.
• Collaborate with Operations and Revenue Management.
• Ensure timely client communication and follow-up.
• Gather market information for analysis.
• Meet monthly sales targets and encourage loyalty program participation.
• Review account performance and propose action plans.
• Lead projects and provide guidance to team members.

Requirements:

• Min Diploma holder
• Minimum of 10 years of sales experience
• Experience in hospitality industry with good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: Jobs@recruitpedia.sg

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Senior Sales Manaegr to be part of their Sales team for ongoing transformation projects. They are located in the Sentosa Area.

Roles and Responsibilities of Senior Sales Manager:

• Maintain professionalism and effectively present hotel/services.
• Execute daily sales activities: calls, visits, presentations.
• Proficiently manage the sales process from start to finish.
• Expand client base and nurture existing relationships.
• Promptly handle leads and inquiries.
• Utilize company systems and tools efficiently.
• Collaborate with Operations and Revenue Management.
• Ensure timely client communication and follow-up.
• Gather market information for analysis.
• Meet monthly sales targets and encourage loyalty program participation.
• Review account performance and propose action plans.
• Lead projects and provide guidance to team members.

Requirements:

• Min Diploma holder
• Minimum of 10 years of sales experience
• Experience in hospitality industry with good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: Jobs@recruitpedia.sg

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

We have a fantastic opportunity for a Duty Manager to join our team at the Doubletree by Hilton London Kensington.

As the Duty Manager, you will hold a position in the Hotel Management Team, dealing with Guest queries and complaints. You will be a key connection between the Guest, the hotel, and the various hotel departments. You must perform the following tasks to the highest standards

Your day-to-day

• Support the Front Office and Food and Beverage operation to maintain high standards
• Deal with Guest complaints in accordance with standard procedures within approval levels
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and support the Front Office department operate with a sales attitude and promote Hilton Honors loyalty scheme
• Monitor the appearance, standards, and performance of all Team Members, liaising with the Heads of Department with an emphasis on training and teamwork
• Ensure Team Members across departments have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Support all Heads of the Department to ensure all team members are inducted. Hold monthly new team member inductions meetings.
• Manage and implement hotel team incentives – F & B upsell and Room upsell - upgrades
• Maintain good communication and working relationships with all hotel departments
• Act as Hotel Duty Manager
• Conduct monthly communication meetings and produce minutes
• Ensure hotel DM rota is made and updated
• Ensure all the teams complete statutory and Hilton training within the required timeframes.
• Support Management team with hotel security, fire evacuations and all health and safety legislation
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
• Carry out security and safety daily walk rounds and support the Operations Manager to ensure other DMs complete this
• Attend morning team briefs / M & E meetings to ensure you are aware of all events/occupancy in the hotel
• Check guests in and out and deal with day-to-day enquires
• Respond to online reviews within 48 hours
• Resolve complaints received via Hilton in collaboration with the General Manager, Operations Manager and Heads of Department

What we need from you

• Be courteous and focused on providing a consistently high standard of customer service.
• The ability to multi-task in a fast-paced environment.
• Be flexible with regard to hours
• Previous management experience in Front Office within a quality hotel.
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Ability to work under pressure
• Excellent grooming standards •
• High level of commercial awareness and sales capabilities
• Experience in supervising and developing people
• Ability to work on your own and as part of a team

Why work for us:
We offer market-appropriate salary plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton GO
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

Facilities Manager Job Description

Facilities Manager - London, Greater London, United Kingdom

Salary: £37,000 - £41,000 per Annum

Type: Full-time, Permanent

We are looking for an experienced Facilities Manager to join our team in London, Greater London, United Kingdom. The right candidate will be pivotal to our Cycas Hospitality's success and we are committed to providing a competitive package that reflects the candidate's skills and responsibilities.

As Facilities Manager, you will be responsible for the overall management of our facilities, including but not limited to, building maintenance, grounds maintenance, security, and health & safety. You will ensure that the facility is running smoothly at all times and that all safety standards and regulations are met.

Responsibilities:


Ensure that all facility maintenance and repair needs are met promptly and efficiently
Manage the safety of the building and grounds, including the implementation of safety procedures and regulations
Develop and implement security protocols to protect the facility and its contents
Manage and coordinate the activities of the facility staff
Develop and manage the facility budget
Ensure that the facility is compliant with all applicable laws and regulations
Develop and maintain relationships with vendors and contractors
Develop and implement strategies to improve efficiency and reduce costs


Requirements:


Bachelor's degree (or relevant experience) in Facilities Management, Engineering, or related field
2+ years of experience in facilities management or a related field
Strong knowledge of safety protocols and regulations
Excellent organizational and problem-solving skills
Ability to work independently and manage multiple tasks
Excellent communication and interpersonal skills


Benefits:

We offer a competitive salary plus common benefits associated with similar positions in the Travel & Tourism, Facilities Management, and Engineering industries, including but not limited to: medical insurance, pension plan, sick pay, and holiday pay.

If you have the required qualifications and are looking for an opportunity to join a successful team, please apply now!

Hospitality Manager


Apply now Job no: 681586 Location: St. Kilda Work type: Full Time Categories: Unit Manager




75k Super
School Holidays Off 
Family friendly hours!

Redefining the notion of 'institutional' dining, Chartwells brings the vibrant experience of High Street food to the world of education. Our commitment goes beyond food; we provide tailored solutions with a primary emphasis on enhancing the value of hospitality services within educational settings.
The Person

Someone excited to take the next step in their careers!
Experience in retail and function catering 
Ability to work under pressure while maintaining a positive outlook and professional manner
Experience in workplace health and safety issues
Strong communication with clients and stakeholders
Holds a current WWCC or




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