Total 427 fb tourism hospitality job vacancies in Others category in Malaysia

• Ensure general cleanliness of the rooms, common areas and public areas (i.e. landscape, swimming pool, carpark) are maintained consistently and in good condition as per company’s policies and procedures.
• Ensure that all linens are inspected for tears, discoloration, etc from time to time in accordance to company’s standards.
• Conduct weekly room inspections to ensure the highest standards of cleanliness and the rooms are maintained in good condition.
• Ensure effective pest control system is in place.
• Train outsource / in-house housekeeping staff on proper housekeeping procedures and the appropriate discharge of duties.
• Monitor working schedules of housekeeping staff to ensure adequate manning, supplies and equipment for staff to carry out their duties.
• Handles guest queries / comments / complaints professionally and refer and irregularities / issues to Management, when necessary.
• Ensure that the lost and found items are recorded and handled according to company’s policies and procedures.
• Prepare and maintain inventory list of all assets within each assigned room, including additions and disposal of such asset
• Conduct a detailed yearly inventory stock take to ensure accuracy of the inventory list.
• Conduct regular checks and raise any defects on the condition of fixtures and fittings and building components of the apartment prior to check-in and after check-out.
• Ensure all cleaning products and equipment in various forms are maintained in good condition as per safety guidelines and procedures of the company.
• Evaluate and make recommendations concerning cleaning products and equipment, order and maintain sufficient inventory of housekeeping supplies and equipment.
• Maintain clear and efficient communication and coordination with various departments to facilitate work performance.
• Conduct performance appraisal review of housekeeping staff and provides guidance/feedback when needed.
• Assist Residence Manager in the preparation of annual property budget for the housekeeping department.
• Perform any other duties as required and directed by Management.

Other information:

• 6-day work week
• Up to 8 working hours per day including 1 hour break for meal, or 44 hours a week
• Meal allowance

Key Responsibilities:

• Work closely with the multi-disciplinary team to assess students’ readiness for internship and open employment.
• Communicate with students to understand their goals and ambitions.
• Assess students' wants and needs.
• Source and arrange for job training and internship opportunities for students.
• Provide job matching for students.
• Conduct site assessment to analyse and evaluate the suitability of the job site.
• Conduct Employer Education and Awareness Programme/ Workshops for internal and external stakeholders.
• Prepare the students for the internship.
• Provide one-on-one training tailored to the needs of the student.
• Prepare a job analysis to identify the job duties.
• Devise, plan and implement job coaching strategies.
• Assist students to discover and overcome their barriers and setting goals.
• Identify and provide support to develop the student's confidence and interest in the job during the internship.
• Assess the strengths of individuals and teach them to use them effectively.
• Guide students in learning to complete job tasks.
• Help in the development of motivation and skills.
• Provide assistance and guidance to students who need help with their everyday work activities or new tasks.
• Provide coaching with effective interventions and strategies techniques.
• Help students in developing social and life skills.
• Refer students for further training/professional support when needed.
• Advise on workplace accommodations for students.
• Work with employers to explore unmet business needs so that jobs can be developed or customized.
• Monitor and evaluate the progress of students.
• Develop effective job coaching and employment plans.
• Develop career plans, action plans and comprehensive support strategies.
• Advocate for an inclusive work environment.
• Keep track, oversee and document students' progress.
• Provide continued job support and supervision to the students on the job.
• Work closely with internal and external stakeholders during the internship period.
• Counsel students on fine-tuning work habits/skills in preparation for employment.
• Negotiate progression to open employment with the employer after the end of the internship.
• Keep records and documentation and prepare appropriate reports.
• Keep proper and up-to-date records for reporting and submission to Reporting Officer.

Job Requirements:

• Diploma or Degree in any discipline with at least 3 years of working experience in the hospitality or retail industry
• A strong team player with excellent people skills.
• Able to work as a team player in collaborating, managing and facilitating projects and events.
• A self-motivated and independent individual.
• Possess communication and interpersonal skills.
• Ability to adhere to regulations, standard operating procedures, work protocol and processes.
• Possess organisational and time management skills.
• Problem-solving aptitude.
• Respect for diversity.
• Ability to inspire and motivate.
• Ability to take on multiple roles and various responsibilities.
• Experience in working with people with special needs will be a plus.

Job Responsibilities:

• Maximising revenue through daily management of room inventory and pricing across all segments
• Assist to develop and recommend room rates and availability strategies to optimise the mix of business through multiple distribution channels
• Responsible for driving analysis, compiling reports and developing models to support decisions making
• Drive revenue management and distribution strategies
• Conduct competitor research and monitor market trends to develop pricing strategies
• Prepare and present revenue management related reports
• Manage third-party distribution platforms
• Ensure that all relevant systems are correctly configured and operational
• Coordinate with sales, reservations, and operations departments

Job Requirements:

• 4 years of related experience as Revenue Analyst in hospitality industry
• Proficient in Hotel Systems
• Possess analytical and reporting skills
• Good communicator and team player

Interested candidates, submit MS Word resume to cv.get@recruithaus.com.sg or contact +65 62251232

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

To be successful you should have:

a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
a relentless approach to delivering the best operational standards in the industry
evidence of optimising sales and performance of a business unit
a passion for people, with evidence of coaching, developing, and progressing your team
an empathetic and compassionate approach
resilience, flexibility, and adaptability, to fit in with our fast-paced environment
be willing to work nights and weekends

We are seeking a talented Senior FF&E Designer to work on luxury hospitality projects. Working as part of a collaborative design team, you will interpret client briefs and collaborate with the Interior Design team in creating concepts, putting together sample boards and presentations for clients. You will be responsible for sourcing suitable materials and fabrics for interior finishes, artwork, furniture and lighting.

In brief

• You will prepare, schedule and select FF&E and Artwork items for the project working with the Design Leads and Design Director through every stage of the design process.
• You will develop and prepare all material finishes, ironmongery and sanitary ware specifications in partnership with the Project Designer.
• You will prepare and coordinate all FF&E documentation required for Tender issues.Create and maintain FFE budget estimate versus actual (as needed).
• You will review samples, strike-offs, shop drawings and materials etc. for compliance with specifications and design intent.
• You will participate in project meetings and Client presentations as needed. Attend Client work-sessions and design reviews as required.
• You will travel internationally for assigned project presentations, coordination meetings and site visits as required.

What we expect

• You are an experienced FF&E designer with at least 3-5 years of luxury hospitality project experience.
• You are meticulous and creative with a strong design flair and excellent presentation skills.
• You have the ability to take initiative and drive a project independently from design intent through to completion.
• You have relevant knowledge of product qualifications and sourcing, global vendor and supplier contacts.
• In addition to good sketching ability, you have proficiency in AutoCAD, Photoshop, In Design, Acrobat/Microsoft Word, Excel, PowerPoint and familiar with specification documentation.
• You must have diploma / degree certificate in interior Design.
• You have excellent communication skills in oral and written language skills in English and Mandarin (in order to liaise with Chinese speaking associates)
• Experience in managing China luxury hospitality projects would be an advantage.

Please submit your latest resume (full updated details of qualifications, experience, reason for leaving & expected salary) together with Portfolio of maximum 5MB.

We regret that only short-listed candidate will be notified. No agencies please.

Key Responsibilities:

• Work closely with the multi-disciplinary team to assess students’ readiness for internship and open employment.
• Communicate with students to understand their goals and ambitions.
• Assess students' wants and needs.
• Source and arrange for job training and internship opportunities for students.
• Provide job matching for students.
• Conduct site assessment to analyse and evaluate the suitability of the job site.
• Conduct Employer Education and Awareness Programme/ Workshops for internal and external stakeholders.
• Prepare the students for the internship.
• Provide one-on-one training tailored to the needs of the student.
• Prepare a job analysis to identify the job duties.
• Devise, plan and implement job coaching strategies.
• Assist students to discover and overcome their barriers and setting goals.
• Identify and provide support to develop the student's confidence and interest in the job during the internship.
• Assess the strengths of individuals and teach them to use them effectively.
• Guide students in learning to complete job tasks.
• Help in the development of motivation and skills.
• Provide assistance and guidance to students who need help with their everyday work activities or new tasks.
• Provide coaching with effective interventions and strategies techniques.
• Help students in developing social and life skills.
• Refer students for further training/professional support when needed.
• Advise on workplace accommodations for students.
• Work with employers to explore unmet business needs so that jobs can be developed or customized.
• Monitor and evaluate the progress of students.
• Develop effective job coaching and employment plans.
• Develop career plans, action plans and comprehensive support strategies.
• Advocate for an inclusive work environment.
• Keep track, oversee and document students' progress.
• Provide continued job support and supervision to the students on the job.
• Work closely with internal and external stakeholders during the internship period.
• Counsel students on fine-tuning work habits/skills in preparation for employment.
• Negotiate progression to open employment with the employer after the end of the internship.
• Keep records and documentation and prepare appropriate reports.
• Keep proper and up-to-date records for reporting and submission to Reporting Officer.

Job Requirements:

• Diploma or Degree in any discipline with at least 3 years of working experience in the hospitality or retail industry
• A strong team player with excellent people skills.
• Able to work as a team player in collaborating, managing and facilitating projects and events.
• A self-motivated and independent individual.
• Possess communication and interpersonal skills.
• Ability to adhere to regulations, standard operating procedures, work protocol and processes.
• Possess organisational and time management skills.
• Problem-solving aptitude.
• Respect for diversity.
• Ability to inspire and motivate.
• Ability to take on multiple roles and various responsibilities.
• Experience in working with people with special needs will be a plus.

Responsibilities:

• Lead and oversee all operational aspects of hotel & facility operations.
• Develop and implement strategies to optimize operational efficiency and customer satisfaction.
• Manage a team of operations staff and provide guidance and support.
• Ensure smooth and efficient facility operations, maintenance, and security.
• Collaborate with internal departments and external stakeholders to ensure seamless operations.
• Monitor and analyze key performance indicators to identify areas for improvement.
• Develop and maintain strong relationships with customers, vendors, and suppliers.
• Ensure compliance with safety regulations and industry standards.

Requirements:

• Degree or Diploma in Business Administration or equivalent.
• At least 6 - 8 years of operational experience from hospitality industry.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to gs1@talenttradersg.com.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Lead and oversee all operational aspects of hotel & facility operations.
• Develop and implement strategies to optimize operational efficiency and customer satisfaction.
• Manage a team of operations staff and provide guidance and support.
• Ensure smooth and efficient facility operations, maintenance, and security.
• Collaborate with internal departments and external stakeholders to ensure seamless operations.
• Monitor and analyze key performance indicators to identify areas for improvement.
• Develop and maintain strong relationships with customers, vendors, and suppliers.
• Ensure compliance with safety regulations and industry standards.

Requirements:

• Degree or Diploma in Business Administration or equivalent.
• At least 6 - 8 years of operational experience from hospitality industry.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to gs1@talenttradersg.com.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Assist the Residence Manager in the day-to-day operations of the front desk, and ensure all tasks assigned are completed promptly / on time.
• Effectively supervise and support the Front Office team.
• Perform all Front Desk-related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, and guest profile maintenance professionally following the company’s policies and procedures.
• Create and accurately update new room bookings in the system, send out guest confirmations, make any necessary amendments and cancellations in the PMS system.
• Receives and transmits messages and/or postal letters to guests promptly.
• Handle guests’ inquiries/comments/complaints in conformance with the Brand standards.
• Maintain clear and efficient communication and coordination with various departments to facilitate work performance, and to ensure that to achieve 100% guest satisfaction.
• Responsible and accountable for handling and safekeeping of cash and guest valuables.
• Ensure that the Front Desk is not left unmanned at all times.
• Assist the Residence Manager in preparing the annual property budget for the Front Office department.
• Perform any other duties as and when required by the Supervisor/Management.

Other information:

• Up to 8 working hours per day including 1 hour break for meal, or 44 hours a week
• 5-day work week and an alternate Saturday from 9am to 1pm.

Key areas of responsibilities

To increase total revenue opportunities for the serviced residences under all segments such as transient, leisure, medical, relocation, corporate and etc.

1. Manage and increase traffic conversion on the serviced residences website.

2. Manage and actively coordinate all online marketing activities.

3. Take an active role of updating in terms of website content of all third-party websites.

4. GDS - Drive the revenue of GDS channels / review GDS advertising pricing with vendors / max. revenue from the respective GDS.

5. OTA and others - Ensure rate parity across all channels / manage promotion.

Primary Responsibilities

• To manage room inventory and rate categories with the objective of yield maximization for the serviced residences.
• To develop and implement policies and procedures pertaining to the revenue management functions as well as maintain and optimising proprietary and online channels.
• To be responsible for the overall management of the Reservations and Revenue Management activities to achieve budgeted goals for all segments.
• To track and establish pickup trends, occupancy history and market segment development in order to facilitate forecasting process and to enable proper sales tactical action plan based on real trends analysis and information.
• To provide lead indicators of the market for executive decisions at the management level.
• To work on room revenue management, towards to goal of meeting budgeted revenue targets for the serviced residences.
• Directly responsible for managing distribution channels and all dynamic rates and achieving budgeted targets.

Job Function

• To compile and complete rate analysis through the various distribution channels, analyse mix of business through daily trends, segmentation reporting, historical data, yield management and competitive analysis.
• To read and analyse reports and market intelligence in order to make inventory yield recommendations to gain market share.
• To compile and review 10-day forecast along with weekly forecast projections; develop assumptions to ensure full market penetration and maximization of revenue sources.
• To review and update GDS property information; market data; familiarization and recommend various promotion programmes.
• Maintain rate parity on online channels and promote production on low cost distribution channels such as brand website and direct reservations.
• To assist sales efforts in providing action plans for revenue maximization, forecasting and budgeting.
• To work with Sales and Reservations to achieve optimal distribution channels, synergy and cross-sell purpose. Chair and conduct daily and weekly revenue meeting to outline strategies and hurdles within our systems to ensure the highest mix of room occupancy and RevPar through the various booking sources.
• To train and improve the performance of reservations and all front office personnel responsible for upsell revenue and category management
• To regularly audit distribution channels and all segments for compliance to approve rate grid. To ensure all rate grid and reporting guidelines are followed. To work closely with Sales Department. To communicate strategy to all relevant departments via regular revenue meetings.
• To maintain optimal forecast accuracy and a forecast outlook of 3 months at any point of time.
• To maintain channel availability and visibility with one year availability of best available rate at any point of time.
• Besides selling rooms, the Assistant Revenue Manager will also handle all other promotional events of the serviced residences.
• Any other suitable task or project as and when assigned by the Management.

Skills and experience required

• Diploma or Degree in Hospitality Management or an equivalent/relevant
• Min. 2 years of working experience in the hospitality industry or a similar role
• Strong communication and analytical skills
• Self-motivated, dynamic, result-oriented individual and a team player with strong business acumen
• Knowledge of Property Management systems and Microsoft Office applications

We regret that only shortlisted candidates will be notified.

We wish you all the best in your job search.

Responsibility :

• Work as a host for live streaming sessions (notably on Tiktok and Facebook)
• Review and sell products during live streaming
• Actively engage and interact with followers and audience during live streaming session
• Persuade followers and audience to buy the products during the live streaming session
• Create and prepare the script for live session in accordance with the promotional and target plan
• Increase the number of live streaming viewers

Requirements :

• Diploma
• Excellent selling and public speaking skills
• Excellent product presentation skills
• Familiar and confident in front of the camera
• Have experience as a Livestreamer/Host for minimum 1 year (such as Tiktok, Facebook Live, Shopee Live, and such)
• Pleasant looking

The Goudhurst Inn is located near Balfour Winery in the charming village of Goudhurst, The Goudhurst Inn offers four boutique suites, locally-sourced cuisine, and a spacious dining room. Our large outdoor terrace provides breathtaking views of the Weald of Kent. If you have a flair for hospitality, we'd love to have you join our team.

We can offer you:


Up to £XX.XX plus TRONC
35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
Access to Wage Stream to help you with those unexpected nasty bills
A great refer a friend scheme
Flexible hours to suit you and your work/life balance
Accredited members of “Wellbeing Promise”, meaning we are an employer who really does care! (www.wellbeingpromise.co.uk)


We're looking for our supervisors to:


Really care about the people around them
Be passionate about food & drink
Maintain standards and knowledge to create exceptional guest experiences
Get involved with bedrooms and events
Create sales opportunities whenever they can


In this role we need someone with


Previous experience in a premium hospitality business
Excellent food & drink knowledge
Good understanding of the importance of financial targets
Their own transport to get to and from work


We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, kerry@balfourhospitality.com with any requests.

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Previous experience in a customer-focused industry
• Competent level of IT proficiency
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Night Auditor role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for an Night Auditor

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
• Complete audits, as required in a timely matter
• A Night Auditor contributes to the first impressions of our Guests
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out
• Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
• Ensure that the night porter checklist is complete
• Always demonstrate a high level of customer service
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards

KINN is Singapore’s first truly boutique capsule hotel, and a hospitality experience like no other. Housed in a unique Brutalist building, and with its delightful contrast of historical charm and pulsating nightlife, guests are in for a treat at KINN’s first ever outlet at South Bridge Road, with its fantastic location surrounded by historical sights and an electric nightlife.

Your position as a Full-time Resident Supervisor is to serve as our guests’ main point of contact and assist to manage the entire operations team. Serving as KINN’s ambassador, you will be instrumental in creating an enjoyable and memorable stay for our guests, and to show them the full KINN experience

Responsibilities

• Oversee the day-to-day operations of the hotel(s)
• Provide support to both Front Office and Housekeeping operations daily
• Monitor and review daily arrivals and departure ensuring that hotel is promptly turned over for daily arrival guest
• Ensure that all hotel reports are thoroughly checked and vetted before filing
• Monitor all stocks in the hotel and maintain a record of stocks in hotel and process any order in a timely manner
• Ensure that guest payments are prompt and accurate, and all payments are reflected in the
• Property Management Systems
• Monitor and maintain cost-effective measures in the hotel, ensuring that these cost-effective measure will not dampen guest experience and service standards in the hotel
• Conduct training and coaching for all team members pertaining to new P&Ps and guidelines
• Attend to guest feedback and challenges, escalating any major issues to the Hotel Operations
• Manager for review or further actions
• Conduct interview and hiring of new team members
• Conduct coaching and counselling for no performance challenges of team members
• Provide daily/weekly/monthly updates to Hotel Operations Manager for review or execution
• Maintain the highest of service and product standards of the hotels under his/her charge
• Any other duties delegated by Hotel Operations Manager

Requirements

• At least 2 years of experience in Hospitality industry
• Independent and adaptable
• Self-confident and makes an effort to be well-groomed and tidy
• Excellent communication and organizational skills
• Fluency in English is a must.
• Commitment to work a 5-day work week including shifts and weekends.
• Experience with property management and digital softwares such as CloudBeds or Opera
• Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage.

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring and enjoys working as part of a team
• Ambitious and hard working
• Good organisational / time management skills. – Right people in the right places at the right time
• Experience of managing people and developing people,
• Previous experience of managing a department and Profit and Loss margins
• Able to lead from the front and have strong, interpersonal and communication skills
• Resilient, creativity, able multitask and can work under pressure
• Ability to work morning, afternoon/evening, and weekends
• Passion for food and able to deliver exceptional customer experiences all the time
• Is the Restaurant Manager role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Breakfast Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

As the Breakfast Manager you are responsible for managing operations of breakfast service to deliver an excellent guest experience.

• Ensure that the departments team maintain exceptional levels of customer service
• Ensure the teamwork within the compliance of brand standards
• Recruit, manage, train and develop the team in product service, knowledge , and all legal requirements
• Manage and support your team in managing guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to equipment and payroll
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Work closely with the breakfast chefs and kitchen team to ensure service standards
• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Carry out annual and mid-year appraisals with team members under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

As breakfast manager you will ensure that team are in Health & Safety expectation and comply with hotel security, fire regulations and all health and safety legislation with the company policies and procedures.