Total 11 finance banking insurance job vacancies in Customer Service category in Kuala Lumpur City Centre

Tune Protect strives to be the go-to insuretech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle needs!  

  

There’s a lot of things happening at Tune Protect and we are looking for creative, agile, independent and fast paced - all rounder hustlers to join us on this challenging, yet amazing journey. If you’re experimental and aren’t afraid to make mistakes, welcome! 

  

Here, you will formulate creative solutions for our customers, juggle numerous items in making them simple, own and drive initiatives, and collaborate with super fun and hard-working group of people who are utterly passionate about their mission. 

The Core Job:

• Provide top-notch support to our customer service team through phone, email, and social media channels.
• Analyze customer feedback and data to identify ways to improve our products and services.
• Work with other teams to implement strategies that enhance the overall customer experience and satisfaction.
• Participate in training programs to sharpen your skills and knowledge.
• Be ready to tackle any additional tasks your superiors throw your way!

 

Education/ Requirements:

• Enrolled in a Diploma / Advanced Diploma, Bachelor's degree program in a relevant field such as business, marketing, or communications.

 

Extra Bonus Points:

• Stellar written and verbal communication skills in English, Bahasa Malaysia and Mandarin.
• A passion for working with others to deliver top-notch customer service
• Familiarity with social media platforms and Microsoft Office
• A positive attitude with a hunger for learning and growing in a fast-paced environment.

We look after our tribe really well! On top of insurance coverage for you and your family, we provide free flow of coffee, tea and biscuits, professional accreditation support and generous amount of e-learning courses and annual leaves! We practice hot desking and take social networking very seriously!

Do Work That Matters.CommBank’s Business Banking Operations (BBO) function is looking for Customer Service Specialists to join our Document Preparation team within Business Lending Operations teams.BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business & Private Banking and Institutional Banking colleagues in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers.About the Role:As a Customer Service Specialist, you will be responsible for the preparation and disbursal of Commercial Loan applications on behalf of our customers.This will include supporting internal and external stakeholders with enquiries relating to our Commercial business customers, meeting our operational objectives and deadlines, whilst maintaining strong customer communication.This is an operations role which uses high attention to detail skills in order to prepare loan documents for our customers. Other responsibilities include:Providing superior levels of internal and external customer service by responding to and…

Click here to view more detail / apply for Customer Service Specialist, Document Preparation - Business Banking Operations

Please note: This is a Full Time opportunity and will require travel between Airlie Beach and Bowen.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist Relief supporting Airlie Beach and Bowen area you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

Advertising End Date: 18/03/2024

Do work that mattersThe Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.See yourself in our teamYou'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and their merchant facilities.What we are looking forPrevious customer service experience and exceptional customer service skills is essentialFinance experience or an interest in banking is desirableSomeone who thrives in a busy environmentHaving a resilient nature is essential in this roleThe ability…

Click here to view more detail / apply for Customer Service Representative Business Banking Sydney

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster 

22.5 hours per week:

• Monday: 11.30am – 4.00pm

• Tuesday: 11.30am – 4.00pm

• Wednesday: 11.30am – 4.00pm

• Thursday: 11.30am – 4.00pm

• Friday: 11.30am – 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist in our Chadstone Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

PLEASE NOTE: The successful applicant for this role, will join our relief team. In addition to supporting the Chadstone Branch, you will also support the Mount Waverley, Oakleigh and Burwood Branches. TRAVEL WILL BE REQUIRED FOR THIS ROLE.

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

Advertising End Date: 25/03/2024

Communicate with customers in Professional Manner & provide solution for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions

Drive Customer Confidence: Assist customers in navigating their tax obligations, ensuring their financial matters are in capable hands and fostering confidence.


Collaborative Problem-Solving: Work closely with government tax agencies, partners, and customers to resolve issues, tackle legacy financial challenges, and ensure accurate payments.


Dynamic Startup Environment: Be part of a fast-paced and innovative fintech company, where your contribution shapes the future of customer experiences, and you enjoy opportunities for personal and professional growth.



Summary: A dynamic and innovative opportunity awaits a Customer Finance Agent in an exciting FinTech company undergoing rapid growth in Australia. This role calls for someone with a vibrant and fun personality, ready to play a pivotal role in the company's journey. This is a chance to work in a fast-paced startup environment alongside a highly motivated team and shape the overall customer experience.
About the Company: The company prioritizes its customers in every aspect of its operations. As a Customer Finance Agent, the role involves supporting customers in meeting their tax obligations, collaborating with government agencies on their behalf, and ensuring that customers feel confident that their financial matters are being managed effectively.
Responsibilities:

Collaborating with government tax agencies to resolve issues on behalf of customers.
Assisting customers in addressing any legacy financial issues they may have.
Onboarding new customers, including conducting AML/CFT checks.
Working closely with partners to ensure accurate payments to customers.
Reconciling transaction and payment data when required.
Processing tax returns on behalf of customers.
Providing second-line support to customers by answering tax-related queries escalated by the Customer Care team.
Conducting follow-up calls with new customers, offering assistance as needed.
Creating and maintaining online help articles for customer guidance.
Educating customers about tax in an easily understandable manner, acting as an interpreter.
Adhering to established support practices to ensure consistent service quality for all customers.
Providing feedback to technical staff and the wider team to optimize the customer experience based on interactions.

Requirements: The successful candidate should possess the following attributes:

A proactive self-starter who seeks out ways to improve efficiency.
An ability to thrive in a fast-paced and dynamic environment.
A team player mentality, ready to collaborate and support the team.
Excellent verbal and written communication skills, with a strong phone manner, spelling, and grammar.
Exceptional interpersonal skills, particularly a strong empathetic personality.
Meticulous attention to detail, strong organizational skills, and self-sufficiency.
Proficiency in Google Suite or other office software.
Financial literacy with a rudimentary understanding of AU Tax obligations for individuals.
Technical aptitude and the ability to learn software programs.

Bonus Points for:

Previous experience with customer service tools such as Intercom.
Experience as a self-employed individual (freelancing, contracting, etc.) in any industry or profession.
Experience working in a fast-paced, agile workplace.

How They Work:

The company's team is fast-moving, highly collaborative, and motivated, with rapid growth on the horizon.
They maintain a strong focus on the customer and delivering exceptional experiences to maintain their high rate of customer referrals.
They take a data-driven approach to everything they do, making decisions based on user behavior, constantly optimizing and tweaking.
They follow agile practices, delivering improvements iteratively in small increments, tracking the impact of their work and measuring themselves based on delivering measurable contributions towards agreed targets.
They encourage experimentation, whether it's trying out new tools or techniques or exploring new channels.
They invest in their people, providing opportunities for career growth and progression.
They work diligently and finish on time, with no crazy hours.

Begin you career in the finanace industry and join a vompnay that supports your career growth and aspirations - Apply now using the 'Apply Now' button. If you have further questions please call Nadine on 0488 008 649 or email: nadine.hughes@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

     

JOB DESCRIPTION:

Role:

Responsible for providing support and being key source of financial expertise to the commercial business unit of Nutrition Division.

Accountabilities:

1. Lead the planning, forecasting, finance-based decision making and control of strategic customers and channels, including related Trade operations and F&D costs, in partnership with Trade Sales, CMM and Logistics teams to deliver business goals.

• Act as a business partner in evaluating commercial trade initiatives and based on sound financial analysis, challenge and significantly influence commercial partners (Trade and CMM) for effective business decisions and actions.
• Partner with Trade Sales and CMM team to define Emerging channel strategy that aligns with business objectives and market dynamics. 
• Develop and drive embedment of financial processes and tools (customer profitability analysis, channel profitability analysis, LBE, ROI, Cost to serve, etc.) for strong control and predictability. Institutionalize an “ROI mentality” across the organization.
• Evaluate Pricing, trade terms and condition investment for customers at both customer and channel level and provide financial guidance.
• Track and analyze all revenue deduction spending by Channels/Key Customers. Provide Sales/Commercial leaders insightful information for decision making.
• Perform financial analysis on trade and promotion programs to ensure optimum performance at lowest possible costs.
• Partner with supply chain and logistics teams to provide financial data and insights to establish operational and financial goal alignment for the strategic customers and channels supported.

2. Support the effective execution of business plans by managing related financial data and owning the processes & systems to monitor the financial progress, performance and efficiency and effectiveness of channel investments. 

• Provide financial leadership and be a business partner to Trade Sales and CMM to implement control mechanisms to manage and achieve effectiveness of trade investments (GTN and Trade Spends/A&P).
• Set up automated templates & reports. Maintain or improve existing financial templates and reports.
• Maintain Emerging channel and key customer P&L actuals and forecast.  Integrate ANI affiliate’s assumptions into the channel/ customer unit P&L and communicate in an efficient manner.
• Track and drive customer and channel performance vs. RLBE commitments and goals.

3. Establish and implement control of GTN, Trade spend, SG&A and operating expenditures in line with company financial instructions, policies and procedures, maintain the details of trade/customer marketing activities and reconcile to the expenditure forecast. 

• Track and monitor Trade budget utilization and assure compliance with defined company accounting principles and budget.
• Establish and implement policies and processes within Trade Sales and CMM function to ensure the integrity of accounting record and financial information.

4. Drive Cost Leadership initiatives (including GTN, Gross Margin, F&D, Trade Spend and SG&A) and implementation to enhance efficiency, optimize spending and ensure committed savings for the channels covered are realized. Special projects/assignments as directed by the Finance Director and/or Trade Finance Controller.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Financial Planning and Analysis

     

DIVISION:

ANI International Nutrition

        

LOCATION:

Vietnam > Ho Chi Minh City > Flemington Tower

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

     

     

IT Support | 1st/2nd Line | Insurance Background | 1-2 years exp

Your new company

Major Insurance firm

Your new role

I am looking for a highly enthusiastic Junior IT Support Engineer who is looking for a chance to get into the professional services sector.

What you'll need to succeed

• The ability to work in a fast paced, big city environment.
• Outstanding communication ability.
• Enthusiasm and ambition.
• Windows 10/11 experience.
• O365 Admin experience.
• AD experience.
  
  What you'll get in return
  
  Salary of up to 30k, bonuses, hybrid working, generous development allowance and OUTSTANDING progression opportunities.
  
  What you need to do now
  
  If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
  
  If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you passionate about IT and have a strong ambition to grow into a fully-fledged IT Service Support analyst?

Well… I've partnered with a leading reinsurance and specialty insurance provider on a search for an enthusiastic Service Support Analyst. This exciting opportunity welcomes a talented individual to come in and add their expertise and be a part of their massive transformation project on a permanent basis.

As you embark on this exciting career within the IT space, you will be responsible for the following:

• Provide 1st/2nd line support for across the entire business
• Ensure tickets are responded to within the set requirements
• Support all user desktops, laptops, and peripherals
• Configure and deploy all end user hardware

To be considered for the role, it is essential that you have:

• Experience working n the London Market/Lloyd's or Insurance industry.
• Good working knowledge of Microsoft Windows and Office and PC Hardware
• Applicable knowledge of the IT function and technology

You will work as part of a people driven team, therefore high quality of personable skills is advantageous, as you will be working with key stakeholders across all levels of seniority.

If you consider yourself to be a solution orientated, and customer focused that can come in and make a large impact in a dynamic team as such, then this role is for you!

Please apply or contact me to discuss the role further : afua.abrokwah@ipsgroup.co.uk

Proud member of the Disability Confident employer scheme