Total 305 information technology job vacancies in Customer Service category in Malaysia

We are looking for responsible and proactive service technician to support company business in servicing and maintenance of scientific equipment.

• To carry out installation and commissioning , and servicing of equipment. eg. microscope
• Inspection, trouble shooting and repair work.
• Conduct operation training to customers
• General report for customers.
• Reporting of work progress to Technical Manager

Interested applicants please send your detailed resume, including current and expected salary, and a recent photograph to: hr@einstinc.com

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Desk Engineer in Singapore to support the IT operations of our client, a global MNC, with the following responsibilities:

Responsibilities:

· Perform IT support for end users, ensuring user satisfaction

· Provide technical troubleshooting and support for hardware, software, network, and application issues.

· Escalate complex or unresolved issues to appropriate support teams or specialists for further investigation and resolution.

· Coordinate with users on projects tasks, providing regular updates on migration status

· Assist in Knowledge Base, Assets Management for ServiceNow

· Knowledge of Active Directory is preferred of adding, deletion of accounts. NTFS permissions based on global groups. Apply GPO on end points

· Perform imaging of laptops, through SCCM imaging

Requirements:

· ITE or Diploma in Information Technology or related discipline

· Excellent Interpersonal with the ability to communicate (both verbally and written) and interact effectively at all levels

· Understanding of desktop, laptop and printer and TCP /IP networking

· Knowledge of Windows 10, Office 0365 applications

· Vendor interaction (laptops / desktops) for repair and replacement of parts

· Knowledge in basic networking and troubleshooting

· Knowledge in ITIL practices and processes

· Must be self – motivated, a team player and demonstrate effective learning skills

· Committed, pro –active and dynamic working attitude

· Must have passion in technology, computers and people

About this Opportunity:
As a Subject Matter Expert, you will be responsible for maintaining high standards of customer service for the clients of Orion. This position will work closely with other service team members to ensure the services received by the client are accurate based on the contract terms. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.  

We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to one of our following offices: Omaha, NE, Berwyn, PA, Sacramento, CA, Hebron, KY, Chandler, AZ, Provo, UT, or Idaho Falls, ID.

In this role, you'll get to:

• Respond to customer requests via phone, email, chat in timely and professional manner

• Provide training and best practice procedures to external clients on the Orion system

• Lead face to face discussions and training during customer office visits and/or conferences

• Provide assistance in testing functionality during scheduled build weeks

• Maintain and uphold the standards which have been set for the Orion Service teams

• Analyze client requests and deduce and explore possible solutions or forwards request on to appropriate department following-through until resolution

• Counsel advisors regarding best practices, policies and procedures, as well as providing advice on how to handle situations encountered or requests

• Provide assistance in growing business with client by highlighting additional features which would benefit client’s overall package offering

• Collaborate with other operations departments to research and resolve client issues and inquiries, following-through until resolution

• Maintain an in-depth knowledge of the assigned Orion system team

We're looking for talent who:

• Is proficient writing and grammar skills and an ability to respond to customers through chat and email

• Has minimum of a high school diploma required and preferably a bachelor’s degree in Business Administration or related field

• Obtain Orion Industry Certification

• Has prior experience in a customer service or technology related role

• Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization

#LI-AP1

#LI-Onsite

#LI-Hybrid

Salary Range:

$17.37 - $24.46

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

As One-Orion, we accomplish our best work by being personally accountable to each other and the clients we serve. We are creating a welcoming environment where everyone is respected, valued, and heard. Our willingness to disrupt ourselves, and the industry ensures we stay ahead of client expectations. Thinking differently is in our DNA – we innovate, push boundaries, reject the status quo, and relentlessly pursue transformative outcomes. It is our collective will to win that drives Orion’s success and powers success for our clients and everyone at Orion.

Force Information Systems Limited (FIS), a Harris Computer company, is currently recruiting for a Technical Support Analyst on a permanent, remote-working basis.  

The Technical Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base and serving as a support liaison between the company and the customer.

Position & Responsibilities

In performing this role your core duties and responsibilities will include, but will not be limited to:

• Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.
• Manages bug fixes and software enhancements.
• Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
• Recognizes issue with code, but escalates to development. 
• Provides technical leadership and training for lower level support specialists.
• Receives requests for computer technical assistance and problem resolution from company employees.
• Collects detailed information to categorize request in order to determine method of resolution, and create processes and guides.
• Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
• Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation including internal training and mentoring.
• Other duties as assigned.

What we are looking for

• Experience providing technical support
• Experience of fault finding bugs / issues and responding to tickets
• A proactive self-starter who is versatile and flexible around tasks
• Experience with SQL based database systems
• Ability to read basic VB6/C# code
• It would also be beneficial if you have a working knowledge of SAP Crystal Reports

Please note:

• The successful applicant must go through & pass Police vetting process
• The successful applicant must be based in the UK
• Working hours 9 – 5:30pm GMT

About Us

Force Information Systems Limited (FIS) was formed in 1988 to develop solutions for the Police Service. The staff had until then been working on numerous projects such as HOLMES, Crime, Command and Control, Custody, Case Prep. and Intelligence.

The majority of the staff have been with FIS for over 20 years and have been primarily working on projects for the Police Service. Other projects have included credit card fraud for some of the major banks, as well as providing intelligence systems to the Royal Mail and various charities as well as developing a plethora of smaller bespoke software solutions, created to cater to specific business needs.

FIS supply software to 100% of police forces within Great Britain.

At Harris, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.

Benefits

Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.

 

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Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

We're looking for Job Coaches, In-Work Support Consultants and Employment Engagement Consultants to join our dedicated and passionate team in Greater Western Sydney.

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for one of our Recruitment Information Sessions where you will get the opportunity to connect with one of our Recruitment Partners and a Service Manager for an on-the-spot interview and learn more about atWork Australia.

Where: level 7/175 Church St, Parramatta NSW 2150, Australia
When; Friday, 22nd March  - 12:00PM to 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: kdhingra@atworkaustralia.com.au M: 0472 639 347

Role & Responsibility

1. Provide technical support to helpdesk case escalations / cases

2. Provide troubleshooting and technical support via phone, web based tools and email.

3. Tracking and monitoring the progress of all related requests till completion

4. Messaging log tracking & troubleshooting

5. Perform basic system administration and process standard service request

6. Perform daily operational procedures on systems including routine check of system availability

as well as utilization

7. Provide end user computing support

Customer Service Officer (Logistics)

Working Location: Ubi

Working Hours: Office Hours

Job Description

• Preparation of shipping documents for land/sea import/export
• Collaborate across teams including sales, logistics and planning for customer service strategies
• Oversee the order management process, including order entry, processing and shipment
• Handle high volume of transactions and coordination
• Resolve customer / sales complaints and issues
• Identify solutions and implement corrective actions for raised complaints and issues

Job Requirements

• At least a Diploma in any discipline with 1 year of relevant experience.
• Logistics knowledge and understanding of import/export preferred.
• Proficient in Microsoft Office tools

Interested candidates, please email your updated resume to Gareth Lim at: gareth.lim@achievegroup.asia to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

The primary responsibility of the IT Support Engineer is to build and provide support for server, workstations and storage equipment.

· Provide first level troubleshooting of devices, maintenance of laptops and tablets

· Installation and configuration of operating systems and softwares for users

· Assist users on operating system, email, hardware and software related issues

· Deployment of PC, notebook and printers as requested by users

· Assist in troubleshooting network and wireless connnectivity issues

· Respond to incidents at timely manner, investigate and provide temporary or permanent solutions of escalated incidents.

· Monitor Service Level Agreement and provide regular reporting in timely manner to relevant party.

· Coordinate with 3rd party or equipment vendors to resolve problems

· Other ad hoc duties assigned.

Job Responsibilities

• Perform monthly maintenance and servicing on all project equipment.
• Responsible for troubleshooting, repairing, and testing of project equipment.
• Perform diagnostic, servicing and troubleshooting of faults related to the project equipment.
• Can work independently and be a team player with excellent communication and interpersonal skills.
• Good Electrical/Electronic systems servicing skills & able to learn things fast.
• On-the-Job Training will be provided.

Requirement

• Min NITEC/Higher NITEC/Diploma in Electrical/Mechatronics/Electrical Engineering. Fresh graduates are welcome to apply.
• Prefer candidate to have vehicle for work (motorcycle) due to the nature of work requires frequent travelling.

Job Description & Requirements

• Process customer orders.
• Process purchase orders to vendors.
• Liaise with vendors on the rescheduling of products. Escalate and resolve line-down problems.
• Monitor delivery schedules and expedite delivery of purchases.
• Investigate and resolve problems with deliveries.
• Process returns /claims. Arrange the return of damaged stocks to vendors.
• Liaise and follow up with vendors on shortages or excess shipments.
• Responsible for providing weekly reports as required.
• Coordinates date and times of delivery to customers based on coordination with all departments applicable.
• Develops and maintains relationships with purchasing contacts.
• Check & verify invoices received from forwarders or courier companies before a/c processes payment, and raise SS documents if the charges are supposed to revert back to suppliers or customers.
• Any other related projects/duties not indicated above will be assigned by the superior from time to time.
• Liaison with sales, assist in processing quotations and orders loading.
• To ensure timely delivery of shipments.
• Constantly work on improving purchasing processes and developing cost-reduction initiatives.
• minimum GCE “O” level or equivalent.
• 2-3 years of working experience in customer service or buyer field.
• Proficiency in MS Office, especially MS Excel.
• Knowledge of ACCPAC will be an advantage
• Effective communication skills and negotiation skills.
• Initiative and hardworking.
• Follow-up and attention to detail.

Essential Job Duties and Responsibilities

• Provide technical, application, and trouble shooting support to the field.
• Follow up the industrial and competitors’ technical development.
• Conduct technical training internally & externally with Product Business Unit teams.
• Work closely with sales and marketing groups to achieve corporate sales goal in alignment with corporate strategy. Communicate & feedback on customers’ requirements for new products.
• Follow up the industrial and competitors’ technical development.
• Routine management of technical affairs.
• Prepare equipment for customer attended demonstration.
• Support trade show and sales presentation.
• Strengthen technical communication with parent companies and sister companies
  Define testing plan or testing requirements with customer’s technical department or end user
  Gather and tabulate technical data and invention of dispensing processes directly for new market.
• Collect and analyze competitor’s technical data
• Use testing technology and internal analysis technology to optimize product’s application by customer, and offer input to R&D department
• Write and present test reports to both internal and external customers with clear, concise data.
• Participate and take on additional assignments and projects as required.

Education and Experience

• College degree or above with Mechanism/Electronics major.
• At least 2 years experience in R&D in Engineer in SMT or Semiconductor or relevant industry, profound mechanic and electric knowledge. Disposable product field is preferred.working experience in MNC is preferred.

Skills and Abilities

• Good at English in verbal.
• Excellent interpersonal and communication skills.
• Strong analytical and Computer Skills,
• Out going, Mature; logical thinking and wide-mind, team work spirits;
• Integrity, hard working, self-motivated, open-minded, strong sense of responsibility and accountability;

Travel Required

• Estimated  70%

*We are open to supporting 100% remote work anywhere within the U.S.*

We are looking for ServiceNow Developers – Enterprise Service Delivery All Levels. In this position, you will play a pivotal role in successfully deploying services-oriented ServiceNow solutions for our clients. In this role, you will be responsible for configuring, customizing, and implementing ServiceNow applications to meet specific client employee, customer, IT, and unique service requirements. You will be responsible for delivering out-of-the-box solutions like HRSD, CSM, and ITSM,, while bringing them all together in a unified approach and coupled with unique platform solutions. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.  

Your responsibilities include: 

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand business outcomes and functional requirements, translating them into effective ServiceNow solution designs. Lead the design of complex, effective ServiceNow solutions aligned with business needs. 

• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions aligned with requirements and industry best practices. Lead the implementation of ServiceNow solutions, ensuring adherence to best practices and overseeing complex scripting and configurations. 

• Data Migration: Facilitate and lead data migration activities from legacy systems to ServiceNow, ensuring accuracy and consistency. Validate and strategize data migration to optimize ServiceNow data structures. 

• Integration Management: Assist in designing and lead the integration of ServiceNow with other systems for seamless end-to-end processes. Collaborate with architects to streamline integration strategies and execution. 

• System Optimization: Analyze platform performance and implement optimization strategies for the efficiency and security of ServiceNow solutions. Contribute to overall stability and enhancement of ServiceNow systems. 

• Technical Documentation: Create and validate comprehensive technical documentation for configurations, customizations, and data schemas.  

• Testing and Quality Assurance: Conduct rigorous testing to ensure functionality, data integrity, and user experience align with desired outcomes. Develop and execute ServiceNow configuration test plans, addressing issues promptly. 

• User Training: Support end-user training for seamless adoption and utilization of implemented solutions. 

• Change Management: Assist in change management efforts, addressing inquiries and ensuring smooth transitions during system changes. 

• Incident and Problem Resolution:  Troubleshoot and resolve technical issues related to ServiceNow implementations, collaborating with support teams for timely resolutions. 

• Security and Compliance: Ensure adherence to security best practices and relevant compliance requirements. 

• Continuous Learning: Stay updated on ServiceNow features, enhancements, and best practices, contributing to the team's continued success. 

• Mentorship and Coaching: Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and growth. 

• Collaboration and Communication: Coordinate effectively with project managers, stakeholders, and teams, ensuring seamless project execution and communication. 

• Corporate Growth: Contribute to identifying new opportunities and support business growth through client roadmaps, solution demonstrations, and proposal contributions. 

Required Experiences and Certifications 

• 6 months or more experience implementing ServiceNow solutions. 

• ServiceNow mainline certification with preference for ServiceNow Certified System Administrator 

• U.S. Citizenship required (required by the federal government for this position)

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

• Must be able to obtain a Public Trust security clearance.

Valuable Skills for this Role 

• The ideal candidate will also have these preferred skills: 

• 2+ years of experience implementing ServiceNow solutions. 

• Any of the below ServiceNow mainline certifications: 

  • Certified System Administrator 

  • Certified Implementation Specialist – Human Resources 

  • Certified Implementation Specialist – Customer Service Management 

  • Certified Implementation Specialist – IT Service Management 

  • Certified Application Developer 

• 5 or more of the below micro-certifications: 

  • Micro-Certification - Flow Designer 

  • Micro-Certification - Integration Hub 

  • Micro-Certification - Agile and Test Management Implementation 

  • Micro-Certification - Service Portal 

  • Micro-Certification - Automated Test Framework 

  • Micro-Certification - Predictive Intelligence 

  • Micro-Certification - Performance Analytics 

  • Micro-Certification - Virtual Agent 

  • Micro-Certification - Configure the CMDB 

  • Micro-Certification - CMDB Health 

• Hands-on experience (>480 hours each) configuring or building 10+ ServiceNow applications. 

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices 

• Vast experience in ServiceNow development and architecture 

• Familiarity with ITIL processes and service management principles 

• Strong technical skills, including scripting, workflow configuration, and business rule development. 

• Ability to independently design and lead complex user interfaces, integrations and workflows. 

• Proficiency in scripting languages (JavaScript, GlideScript) and other relevant languages 

• Detail-oriented tendencies with excellent listening, problem-solving, and analytical skills and the ability to innovate solutions. 

• Experience troubleshooting and resolving technical issues. 

• The ability to work effectively in a team-oriented, collaborative environment. 

• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally. 

• Understanding of performance optimization techniques 

• Strong leadership and team management skills 

• Excellent communication, presentation, and stakeholder management skills 

• In-depth understanding of ServiceNow best practices and industry trends 

• Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery. 

#DMX24

#SENW22

#EGSW23

I3 &i4

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$84,533.00 - $173,884.00

Nationwide Remote Office (US99)

Customer Care Officer (1 Year Contract) x 8

(Convertible Contracts)

Working Location : North (Accessible by Yio Chu Kang MRT)

Working Hours : Mon – Fri, 8:30am – 6pm, Alternate Sat: Half day

Responsibilities

• Advise the employment of all related manpower in Singapore, handling claims and complaints regarding employment and related disputes etc.
• Maintain up-to-date knowledge of any new information or changes to ensure accurate advice are given to customers.
• Ability to work well in a fast-paced environment with constant introduction of new government policies and requirements
• Handle customer calls during crisis situations and build rapport with the callers and report to supervisors for further action.
• Providing feedback on processes, suggesting improvements to enhance skills and knowledge.

Requirements:

• Proficient in Microsoft Office tools
• Must be comfortable in handling queries from callers
• No experience required as training will be provided
• Customer Service Experience preferred

Interested candidates, please email your updated resume to Gareth Lim at: gareth.lim@achievegroup.asia to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

Responsibilities:

• Plan and deliver services tailored to client needs, ensuring high levels of satisfaction.
• Act as a liaison between clients and the company to address queries and resolve issues promptly.
• Work closely with systems engineers and managers to achieve key performance indicators (KPIs) and desired outcomes.
• Facilitate communication and coordination within the team to ensure that client projects are executed efficiently.
• Oversee departmental operations, including planning, budgeting, and managing resources effectively.
• Ensure business affairs are conducted in alignment with organizational goals and objectives.
• Monitor and enforce compliance with the company’s administrative policies and processes.
• Stay updated on policy changes and communicate them to team members as necessary.
• Manage incoming emails, organizing and storing client correspondence and important documents for easy access and reference.
• Ensure that client communication is handled in a timely and professional manner.
• Provide support to both internal and external clients, addressing their needs and concerns.
• Handle travel arrangements and visa applications for staff, ensuring compliance with regulations.
• Assist in organizing sales initiatives and support activities to drive business growth.
• Collaborate with the marketing team to develop and implement strategies that enhance customer engagement.
• Perform additional duties as assigned, which may include project management, reporting, and participating in meetings.

Requirements:

• Min Diploma in any related discipline.
• With 1-2 years of Administrative or Technical related role.
• Proficient with MS Office Applications.

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com;

EA License No.: 13C6305

Registration No.: R1985956

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