Total 1,044 lead buyer job vacancies in Customer Service category in Malaysia

Work with senior staff to ensure that all first assessments, reassessments, joint assessments, and care plans are carried out effectively in line with ECS Policy Ensures nurse prescribing is carried out safely and effectively in line with ECS policy. Involves service users and carers in assessment and care planning and development of holistic care packages. Develop, review, and evaluate care pathways with other team members and other agencies when appropriate, including clinical risk assessment. Works with health and social care partners and commissioners to promote effective and holistic patient care. Ensures that patient participation and feedback are embedded in the care provided by the district nursing service leading in its own area and actively contributes to plans across the service and the directorate. Ensures effective communication systems are in place to support care programs and care pathways.

Job Title: Housing Senior Support Worker
Location: Essex and Norfolk - Remote with travel to Norwich, Ipswich, Colchester, Chelmsford, Southend
DBS Level: Enhanced Adult
Service Users: To be determined based on location confirmation.
Working Hours: 40 hours per week, Shift pattern - Monday - Friday 8 am - 4 pm / 2 pm - 10 pm, 1 Saturday a month
Car Driver Needed: Yes
Own Vehicle Needed: Yes
Valid Business Insurance Required: Yes

Lone Working: Yes
Working from Home: Yes
Number of Properties: Approximately ¾

Main Duties:
As a Senior Support Worker, your primary responsibilities will include:

• Planning and delivering effective support and safety plans for service users, referring to specialist agencies when necessary.
• Ensuring properties are adequately equipped, maintained, furnished, and cleaned to provide a safe and comfortable environment for residents.
• Supporting residents in understanding their responsibilities to maintain benefits and tenancies, facilitating their transition back into independent living.
• Empowering and motivating service users to identify and achieve their desired outcomes.
• Collaborating with service users to develop move-on plans at the earliest opportunity, identifying realistic options for their future housing.

Essential Criteria:

• Full UK Driving Licence
• Valid Business Insurance for expense claims
• Enhanced DBS Certificate
• Availability to work Monday to Friday with occasional Saturday shifts
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in supporting individuals with complex needs

Lead, Customer Relations







Posting date:  3 May 2024







Job requisition ID:  42653







Location:  Melbourne, VIC, AU Brisbane, QLD, AU Sydney, NSW, AU Adelaide, SA, AU







Workplace Type:  Hybrid







Have a meaningful impact as a Customer Relations Lead   Join the largest insurance group in Australia and New Zealand.     Your role The role of the Customer Relations Lead is to coach and support a team of Dispute Resolution Specialists to deliver exceptional dispute resolution outcomes for Direct




... Click here to view more detail / apply for Lead, Customer Relations

Our Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we are looking for an experienced Field Service Lead Engineer who are responsible for maintaining environmental system hardware and software applications deployed at customer sites around Singapore including offshore and island. Field Service Lead Engineer will be involved in supervising of the maintenance team, defect job sheet/incident tickets raised by customer. Provide daily planned system maintenance on time and meeting the contractual Service Level Agreement (SLA). The Project Team Lead will be the point of contact (POC) with customers for all system PM and CM work including periodic meeting and update with customer.

Responsibilities

• Provide technical support, troubleshooting and problem resolution related to the maintenance of the Systems.
• Constantly monitor and review the status of the operational issues raised on the maintained Systems to ensure that the operational issues are resolved or work-around way provided in accordance to the Service Level Agreement (SLA).
• Lead a team of Technician and Engineers in the preventive maintenance (PM) and corrective maintenance (CM), implementation and upgrading of hardware and application software, when required.
• Perform and maintain comprehensive maintenance project documentation including reports to internal and external customer. Generate Service Report for PM / CM, Tabulation of System Availability for submission of Quarterly Report.
• Manage and monitor maintenance project budget and resources.
• POC with primary maintenance partner/OEM to ensure their support delivery to the system. Manage subcon for subcontracting works, e.g. Aircon Servicing, arrangement of workboat.
• Measure maintenance turnaround performance using appropriate systems, tools and techniques
• Perform planning and scheduling proposal for station relocation and reinstatement. Attend Monthly Meetings with Customer.
• Take charge and account for maintenance project inventory stocks including spares, consumables, and equipment such as IMTE etc
• Plan and perform risk management to minimize project risks.

Requirements

• At least 5 years of experience in leading and managing maintenance team.
• Holding recognised Certificate/ Diploma/Degree in Electronics/ Electrical/ Mechatronics/ or at least 5 to 10 years working experiences in Electronics/Electrical/Mechatronics system or equivalent.
• Advantage if familiar with sensor, control, automation, and Information Technology (IT) system troubleshooting. A strong analytical mind and problem-solving skills will be of extreme importance.
• Able to travel around island and work non-conducive environment including site located at offshore island, buoys and in high security areas such as military base, and airport etc.
• Familiarity with Project management and process such as sub-contracting etc.
• Ability to communicate technical information.
• Posses Class 3 with min. 2 year of driving experience
• Possess WAH Manager or Supervisor certification
• Certification in Workplace Safety & Health

Interested applicants, please email your updated resume (in MS Word or PDF) to contact@elecpro.sg indicating availability date, current and expected salary. We regret that only short-listed candidates will be notified.

Are you currently a support worker looking to take the next step in your career? We are looking for a Lead Support Worker!

Location: Westonzoyland
Salary: £13.61 per hour

Are you someone with a passion for making a positive impact in the lives of adults with autism and/or learning disabilities? If so, Discovery has an exhilarating opportunity waiting just for you! We're on the hunt for a Lead Support Worker to join our vibrant team in Westonzoyland.

This isn't your ordinary job posting - it's a chance to embark on a rewarding journey where you can truly make a difference while propelling your career to new heights. If you're fueled by passion, motivated by challenges, and ready to take the lead, then we want to hear from you!

Drivers are essential due to the rural location, unless you've got a spring in your step and can walk the distance (there are no public transport links).

About the Role:

As a Lead Support Worker, you'll be at the heart of ensuring that the individuals we support lead happy and fulfilled lives. Not only will you be providing hands-on support, but you'll also be leading the shift, guiding your colleagues to deliver exceptional care. From assigning tasks to administering medication, mentoring new team members, and assisting with weekly checks and audits, you'll play a pivotal role in creating a nurturing and supportive environment.

Ready to take the leap? Apply now and be a part of something truly meaningful!

Why join us?

Discovery is proud to be successfully accredited under the Great Places To Work Programme 2021 and 2022.

- 30 days annual leave (including bank holidays)

- Supported 'Learn to Drive' scheme (up to 30 driving lessons, 1 theory/practical test - all paid for by us)

- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.

- A 24 Hour Employee Assistance Programme for you and your family members.

- Life Assurance and Pension scheme

- Great Induction and training opportunities including the Care Certificate, and Diploma in Health & Social Care.

Apply now:

We want the people we support to have fulfilling lives and we want our colleagues to have great careers with us. If you would like to be a part of our team and feel that your values match ours, please apply by clicking the button below, or contact Tia on 0300 303 9150 or drop us an email at applynow@discovery-uk.org for an informal conversation about the role. Before you know it you could be making a positive difference every day.

This role requires an enhanced DBS Disclosure, which will be obtained for you by Discovery.

Discovery is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and applicants for employment. Discovery are Disability Confident Committed and we guarantee to interview all applicants who let us know they have a disability and meet the minimum essential criteria for this role. Discovery has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees. As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150 or email applynow@discovery-uk.org

Other organisations may call this role Community Support Worker, Residential Support Worker, Care Worker, Care Assistant, Social Care Worker, Social Care Assistant or, Bank HCA, Healthcare Assistant, Lead Support Worker, Senior Support Worker, Shift Leader, Senior Care Assistant,

Proud member of the Disability Confident employer scheme

Responsibilities:

• Greet customers.
• Provide high quality of customer service to customers.
• Serve foods and beverages to customers.
• Have full knowledge of the menu to recommend specific items to customers.
• Barista duties: prepare and serve hot and cold beverages tailored to customer's preferences, clean and sanitise utensils and equipment.
• Follow SOP on food & beverage preparation and order system.
• Perform opening and closing duties.
• Ensure that work stations are set up before the shift commences.
• Maintain cleanliness and housekeeping of work areas.
• Ensure sufficient stocks for daily operations.
• Minimise wastage and spoilage of food ingredients.
• Any other duties that may be assigned.

Requirements:

• Minimum 1 year of service experience is preferred but not necessary. Training will be provided to those without experience.
• Have good work ethics, initiative and willingness to learn.
• Warm and cheerful personality.
• Able to communicate well with customers.
• Fluent in English, any other language is a plus.
• Able to work independently and in a team.
• Willing to work shifts, weekends and public holidays.
• 5 or 6 days work alternating, 44 hours per week excluding break time.
• 8 or 10 hours shift based on roster. Earliest shift starts at 7am, last shift finish at 7.30pm.
• Working locations: Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard and East Coast.

Leadership Provide visible operational leadership guidance, support and direction to relevant staff within the CSLs Promote continual improvement in quality, performance, and delivery of Trust objectives Lead the establishment of accountability structures within the relevant CSLs ensuring that responsibility is delegated appropriately so that decisions can be taken as close to service provision as possible Lead, manage and motivate the AHP workforce within the relevant CSLs to facilitate and drive improvement of services In conjunction with the Deputy Head of Therapies and Head of Therapies develop the business and planning process throughout the relevant clinical specialities to deliver services to the required standards and within the available resource base Develop processes in collaboration with the other therapy service leads and operational managers to jointly manage the groups core business, delivery and development Work collaboratively with business partners to ensure effective financial, quality and workforce planning that meeting the needs of both current and future AHP services Ensure that all staff receive appropriate education and training opportunities which supports the workforce strategy and therefore the strategic aims of the trust. Work as a core member of the senior nursing, midwifery and AHP team Deputising for the Deputy Head of Therapies / Head of Therapies when appropriate and play a key role in the Therapies Group leadership team Please see attached JD and PS for full details

Moving into our Customer Service Team Lead role you will provide day-to-day management for the Customer Service Team in their respective region and be a friendly and efficient first point of contact for all visitors to our facilities.

As our Customer Service Team Leader you will also act as the first escalation point for all matters relating to the team, facility, service requests and incident management to ensure the highest standards of customer satisfaction are achieved. Championing this role, you will also be responsible for managing front of house relations across multiple sites.

Some of the tasks you’ll be responsible for:

• First-line people management across multiple sites – regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc. 
• Manage last minute shift changes, sourcing solutions to cover unplanned leave  
• Ensuring adequate resourcing of staff, manage leave requests and design and manage the staff roster 
• Managing front of house across multiple sites 
• Acting as the first point of escalation for your team, providing efficient and effective resolution to issues  
• Continuous improvement reviews for processes and best practices.

Weve only just begun, but what a beginning. In a once in a generation moment, weve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity
The Customer Experience, Continuous Improvement and Quality function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing Process and Operational Excellence and Knowledge Management, and delivering key strategic projects. It spans multiple customer segments including Business, Enterprise, Government and Wholesale across all fixed & mobile products.
The Customer Experience ... Click here to view more detail / apply for Customer Experience Lead

• Attractive Remuneration
• MNC
• Working Location: East

RESPONSIBILITIES:

• Supervise cash processing equipment staging and production processes.
• Monitor and manage stock levels, ensuring prompt resolution of shortages.
• Supervise Field Technicians' schedules, tools, and skills for efficient operations.
• Communicate issues affecting product and service delivery promptly.
• Manage personal stocks and facilitate timely stock transfers.
• Oversee central warehouse operations, ensuring compliance with guidelines and metrics.

REQUIREMENTS:

• 3 to 5 years of supervisory experience in the copier industry
• Experience of Oracle Netsuite ERP systems
• Diploma / Degree in Electronics Engineering

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Tiang Wan Ying
EA Personnel Reg. No.: R1767473

Our client a leading Information Technology company is looking to hire End User Field Services - Site Lead (Onsite Support Lead).

Job Responsibilities:

• Team Lead role at the customer site for IT Workplace support and/or infrastructure;
• Responsible for actively monitoring incident and service request ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools to meet the Service level;
• Act as first point of contact for new scope requirements and BAU Escalation;
• Accountable in developing a comprehensive understanding of the Asia region’s IT requirements;
• Compile monthly progress report on overall status of BAU support, ad-hoc projects and initiatives, including support KPIs;
• Responsible for providing prioritization of tasks and projects on the daily basis
• Develop relationship with the region stakeholders to serve as trusted lead to the business users
• Have a good understanding of IT Service Management for the client company
• Ensure the end users receive high quality operational end user deskside support
• VIP support

• Bachelor’s degree in IT / IS discipline or equivalent;
• At least 5 years’ experience in end user support; which included 1 to 2 years’ experience leading a team of 3 to 5 engineers; 
• Advantage to have MNC support experience or working for Transportation industries
• Very good support knowledge in MS Windows 10 and Office suite of product
• Basic knowledge of IT Infrastructure (Network topologies, VPN, Firewall, Wintel server etc.) enough knowledge to isolate end user problems and level 1 local server support
• Customer focus, with exceptionally good customer service, inter-personal and telephony skillsets;
• Process oriented and able to multi-tasked;
• Team player who is self-motivated, self-disciplined and initiative;
• Mentoring/teaching and team management;
• Able to manage Small local project and able to provide regular status update and highlight issues;
• Proficient in written English & Chinese; Fluent in spoken English and Cantonese; Ability to communicate in Mandarin is an advantage;
• Support management in the execution and continuous improvement of services and operations;
• Working location at client sites and willing to travel for business needs;
• ITIL V3/V4, PMP certification is preferred;

We are seeking a highly skilled and experienced Service Management Team Lead to join our dynamic team. The Service Management Team Lead will be responsible for overseeing the day-to-day operations of the service management analyst team based out of our Bangalore office, ensuring the delivery of high-quality services to our customers and users. This role requires a strong leader with excellent communication, organisational, and technical awareness, as well as the ability to collaborate effectively with various stakeholders.

What you’ll be doing:

• Acting as a key point of contact for the services you represent
• Supporting the Service Owner, the Team Lead is responsible for the day to day handling of incoming tickets (Incidents, Service Requests etc) for T&F applications/products, and is responsible for the smooth operation and quality of Service Management related processes and practices.
• Act as a primary point of communication between business users and technical support teams and 3rd party vendors for general queries, incidents, problems and requests relating to the applications in scope.
• The Team Lead will provide guidance to the Service Analysts in line with the P&T Service Management Team Goals and KPIs with focus on quality and customer satisfaction, whilst providing regular and structured feedback and ensuring a harmonious and positive work environment.
• Foster a culture of continuous improvement and innovation within the team.
• Identify areas for process improvement and implement best practices to optimise service management within the team.
• Participate in daily SCRUM/Stand-up sessions with application support teams.
• Regular and open communication with business stakeholders using appropriate modes of communication
• Work alongside and share knowledge with other members of the Service Management team
• Ensure that ServiceNow is the start point and management toolset for all incidents and service requests relating to the relevant applications
• Ensure incidents and service requests are dealt with effectively and efficiently and in line with agreements
• Ensure bugs are reported to third parties as necessary and are followed up in line with agreements
• Track service delivery against KPIs and instigate corrective action where service levels are not being met
• Meet or exceed service level targets agreed with the Service Owner
• Escalate incidents or requests as appropriate and ensure all tasks are completed once reassigned
• Support the Change Management process that is followed for all system changes
• Assist with the establishment and maintenance of accessible technical and administrative documentation for applications/products
• Monitor progress of requests for support and ensures users and other interested parties are kept informed. Takes corrective action to avoid or minimize delays.
• Other related tasks and activities as assigned to them by the Service Owner and/or Head of Service Management.

What success looks like in this role:


Supervising employees who obtain information from services requester, log information into proper call management system and provide information relevant to the call and services provider.
Supervising employees who deliver remote hardware and software support to resolve basic feature/function questions regarding Off the Shelf (i.e., Microsoft Office applications), client-customized enterprise business applications (i.e., Workday), or similar areas.
Guide and support the Service Desk team dealing with incidents, service requests, and advice, ensuring correct prioritization of incidents and service requests based on impact to users to ensure agreed targets and service levels are met and appropriate quality standards achieved.
Oversee servicing of a range of equipment from workstations to servers to networks.
Oversee critical production events, targeting and managing trend analysis and metrics reporting.
Perform administrative management of technical support and queue management.
Recommend changes or improvements with the department and work with other management
... Click here to view more detail / apply for Service Desk Team Lead

Become a Lead Support Worker with Active Prospects!
Location: Great Meadows, Surrey
Salary: £13.65 per hour - Lead Support worker
Service Type: Adult Complex Care Service
Speciality: Mental Health, Autism, Learning Disability

Do you want to work for an award-winning company? Active Prospects were awarded with an Outstanding Best Companies rating in 2021 and ranked on the UKs Best Workplaces 2023 by Great places to work UK! Our training has won various awards and we won Trainer of the year in 2022 at the Learning disabilities and Autism awards. We also have the Disability Confident Leaders employer accreditation.

Are you kind? compassionate and have a passion for empowering people to lead an aspiring life. Are you patient, resilient and able to bring calm and consistency to people who may be living independently for the first time. Great Meadows is our new service for 6 people requiring a wide range of support from emotional support, learning new coping mechanisms, and being able to express their true selves.

The role is about supporting people to lead a Gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations. The role can be tough, but the rewards outweigh for example one individual is now comfortable to express her identity and is looking forward to living near Brighton where her dream is to attend the annual Pride festival, attend a club and just be in a place where she is fully accepted.

You will need to be adaptable, flexible, mature and be able to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking. It's important to note that some people being supported may self-harm, have anxiety or on occasion show behaviours of concern.

At present all the people we support have several hours of 1:1 support during the day as well as some shared support day and night. The ideal people will have a passion for working with people with enduring mental health, a keen interest in the psychology behind complex behaviours that challenge and the willingness to learn and practice Positive Behaviour Support

Great Meadows is close to public transport, with a short walk from the bus stop/train station to the service. Drivers are always welcome – there is free onsite parking available.

In return for your dedicated service you can expect a competitive rate of pay of £13.00 per hour for lead support workers with additional pay on some of the Bank holidays, enhanced pay when you leave to have a baby (maternal, paternal or adoption), Employee Assistance programme with various aspects of free legal support and counselling, support with gaining further qualifications in Social Care (levels 3 and 5), career progression opportunities which have seen 80% of our management progress into their current roles since they’ve started with us as Support Workers, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive in. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

Get in touch to find out what flexible working opportunities are currently on offer.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:


all offers are subject to satisfactory completion of our pre-employment compliance standard

Proud member of the Disability Confident employer scheme

We are delighted to be able to offer a new opportunity in Buckinghamshire CAMHS. This role is a chance to be at the forefront of our new way of working in our Getting Help Services, ensuring that services receive the clinical oversight and professional development of staff required to deliver safe and effective care. This role involves the post holder working across our current Mental Health Support Teams and Targeted Services, and in the future our High Intensity CBT clinicians. You will be required to work closely alongside the Service Manager and Operational Leads (Team Managers) for these services. The post holder will be key to the service embedding the changes and ensuring, alongside our Service Manager and Operational Leads, that consistent and good quality care is given during the transition period and beyond. Please refer to the attached job description for a full summary of the main responsibilities